NEC NECCare Standard-300 User Manual
NECCare TM
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NECCare Standard/300
Maintenance and Service
Warranty Program
Express5800/320Fd FT Server
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NECCare Service
Proprietary Notice and Liability Disclaimer
The information disclosed in this document, including all designs and related materials, is
the valuable property of NEC Corporation of America, (“NECAM”) and/or its licensors.
NEC Corporation of America and/or its licensors, as appropriate, reserve all patent,
copyright and other proprietary rights to this document, including all design,
manufacturing, reproduction, use, and sales rights thereto, except to the extent said rights
are expressly granted to others.
The NEC Corporation of America product(s) discussed in this document are warranted in
accordance with the terms of the Limited Warranty Statement accompanying each
product. However, actual performance of each product is dependent upon factors such as
system configuration, customer data, and operator control. Since implementation by
customers of each product may vary, the suitability of specific product configurations and
applications must be determined by the customer and is not warranted by NEC
Corporation of America
To allow for design and specification improvements, the information in this document is
subject to change at any time, without notice. Reproduction of this document or portions
thereof without prior written approval of NEC Corporation of America is prohibited.
Trademarks
NEC and NECCare are registered trademarks of NEC Corporation and are used under license.
PN: 461-00012-000 July © 2008
Copyright 2002 - 2008
NEC Corporation of America
10850 Gold Center Drive, Suite 200,
Rancho Cordova, CA 95670
All Rights Reserved
NECCare Service
Contents
Introduction......................................................................................................................... 4
Warranty Registration.........................................................................................................
Program Highlights.............................................................................................................
Supplemental Professional Service.....................................................................................
Installation Services............................................................................................................
Relocation Services .......................................................................................................
Registered Limited Warranty..............................................................................................
Who is Protected? ...............................................................................................................
What is Covered and What is Not Covered? ......................................................................
What NEC Corporation of America Will Pay for and what NEC Corporation of America
Will Not Pay for..................................................................................................................
How You Can Get Warranty Service..................................................................................
Limitation of Damages and Implied Warranties.................................................................
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NECCare Service
Introduction
Warranty Registration
Program Highlights
NEC Corporation of America, “NECAM”, offers one of the
strongest warranty programs in the computer industry. This
document will focus on the NECCare Standard Warranty
Program for the Express5800/300 Series Fault Tolerant
Servers.
For efficient service, register your system online at:
http://www.necam.com/registration
Upon receipt of the registration information of your new NEC
product you will be entitled to utilize NEC’s online SelfSupport web site. You will find such information as; product
updates, specific warranty coverage for your product or you
can initiate technical support for your questions all from one
location.
NEC Corporation of America’s NECCare Standard/300
Maintenance and Service Warranty Program offers you the
following benefits:
■ 3-years Standard Limited Warranty coverage
■ 3-years of Customer Replacement Units (CRU) parts
replacement:
♦ For those parts designated as CRU, NECAM will
provide a Next Business Day Advanced CRU part
shipment to the customer.
■ Toll-free hardware technical support five days a week, 9
hours a day (8AM to 5PM local time in the continental US
and Canada) Monday through Friday.
■ 90 days telephone support for core software (Operating
system, BIOS, Management Software.)
■ 1-Year telephone support for VMWare.
NECCare Service
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