NEC i- Alphanumeric Display, i, i- Multibutton Telephone User Manual
Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or representation with respect to, any of the equipment covered. This
manual is subject to change without notice and NEC America, Inc. has no obligation to provide any updates or corrections to this manual. Further, NEC America also reserves the
right, without prior notice, to make changes in equipment design or components as it
deems appropriate. No representation is made that this manual is complete or accurate in
all respects and NEC America shall not be liable for any errors or omissions. In no event
shall NEC America be liable for any incidental or consequential damages in connection with
the use of this manual. This document contains proprietary information that is protected by
copyright. All rights are reserved. No part of this document may be photocopied or reproduced without prior written consent of NEC America.
©2001 by NEC America, Inc. All Rights Reserved. Printed in U.S.A.
Year 2000 Compliance
The 28i/124i/384i systems are unaffected by the date change to the year 2000. The systems process the Leap Year correctly and do not require any additional upgrades or reprogramming. All versions of the 28i use a four-digit date code entry. The 124i with software
4.04 EXCPRU or Base 4.04 or higher uses a four-digit date code entry (e.g., 2000)
Previous software versions use a two-digit date code entry (e.g. 00=2000). The 384i
presently uses a four-digit year entry after software level 3.07.24.
Your Multibutton Telephone
Alphanumeric
Display
92700 - 14
Ringer/Splash Tone
Volume Control
(Not available
on all models)
CLEAR
CHECK
1234 56
78 910 1112
13 14 15 16 17 18
19 20 21 22 23 24
MW
FLASH
CONF
Message
Waiting Lamp
302
123 45
678 910
1
4
7
VOL
STA 302
2
3
6
5
8
9
0
DIAL
LND
MIC
SPK
CALL 1
CALL 2
DND
HOLD
Handsfree,
Handset,
Page and BGM
Volume Control
Soft Keys
(Not available on
all models)
One Touch
Keys
Programmable
Function Keys
Abbreviated
Dialing
Dual Line
Appearance Keys
Last Number
Redial
Do Not Disturb
Microphone Cutoff
Speakerphone
Microphone
Using Your Telephone.....................................................1
Handsfree Options . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Using All Those Features! ...............................................2
Calling a Co-Worker . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Handling And Rerouting Your Calls . . . . . . . . . . . . . . .3
When Your Call Can't Go Through . . . . . . . . . . . . . . . .3
Placing Calls Quickly . . . . . . . . . . . . . . . . . . . . . . . . . .4
When You Work In Groups . . . . . . . . . . . . . . . . . . . . . .5
If You Need Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Have a Telephone Meeting . . . . . . . . . . . . . . . . . . . . . .6
Streamlining Your Telephone's Operation . . . . . . . . . . .6
Personalizing Your Telephone . . . . . . . . . . . . . . . . . . . .7
Your Phone Does the Talking . . . . . . . . . . . . . . . . . . . .8
And, Your Super Display Does The Thinking . . . . . . . .9
Features........................................................................11
Abbreviated Dialing . . . . . . . . . . . . . . . . . . . . . . . . . .11
Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Automated Attendant (VAU) . . . . . . . . . . . . . . . . . . . .16
Background Music . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Barge In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Call Forwarding Off-Premise . . . . . . . . . . . . . . . . . . .21
Call Forward Follow Me . . . . . . . . . . . . . . . . . . . . . . .22
Call Forward/DND Override . . . . . . . . . . . . . . . . . . . .23
Call Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Call Waiting/Camp On . . . . . . . . . . . . . . . . . . . . . . . .25
Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Conference, Voice Call . . . . . . . . . . . . . . . . . . . . . . . .34
Department Calling . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Department Step Calling . . . . . . . . . . . . . . . . . . . . . . .37
Dial Number Preview . . . . . . . . . . . . . . . . . . . . . . . . .38
Dial Pad Confirmation Tone . . . . . . . . . . . . . . . . . . . .39
Directed Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . .40
Directory Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Table of Contents
i
Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Door Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
DSS Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Forced Trunk Disconnect . . . . . . . . . . . . . . . . . . . . . .50
General Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Group Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Group Listen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Handsfree and Monitor . . . . . . . . . . . . . . . . . . . . . . . .54
Headset Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
System Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Exclusive Hold . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Group Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Intercom Hold . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Intercom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Intercom Abandoned Call Display . . . . . . . . . . . .60
Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . .61
Line Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
Meet Me Conference . . . . . . . . . . . . . . . . . . . . . . . . . .63
Meet Me External Conference . . . . . . . . . . . . . . .63
Meet Me Internal Conference . . . . . . . . . . . . . . . .64
Meet Me Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Meet Me External Paging . . . . . . . . . . . . . . . . . . .65
Meet Me Internal Paging . . . . . . . . . . . . . . . . . . .66
Memo Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
Message Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Microphone Cutoff . . . . . . . . . . . . . . . . . . . . . . . . . . .70
Multiple Directory Numbers/Call Coverage . . . . . . . .71
Multiple Directory Numbers . . . . . . . . . . . . . . . .71
Call Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Name Storing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
Night Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
Off Hook Signaling . . . . . . . . . . . . . . . . . . . . . . . . . . .76
One-Touch Calling . . . . . . . . . . . . . . . . . . . . . . . . . . .78
Using Personal Speed Dial without One-Touch
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
One-Touch Serial Operation . . . . . . . . . . . . . . . . . . . .82
Outside Calls, Answering . . . . . . . . . . . . . . . . . . . . . .84
ii
Table of Contents
Outside Calls, Placing . . . . . . . . . . . . . . . . . . . . . . . . .86
Converting from Pulse to Tone Dialing . . . . . . . .87
Are You Behind a PBX? . . . . . . . . . . . . . . . . . . .87
You May Have a Private Line . . . . . . . . . . . . . . .88
If You Hear a Warning Tone . . . . . . . . . . . . . . . . .88
How Prime Line Works . . . . . . . . . . . . . . . . . . . .88
Did Your Call Go Through? . . . . . . . . . . . . . . . . .89
Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90
Internal Paging . . . . . . . . . . . . . . . . . . . . . . . . . . .90
External Paging . . . . . . . . . . . . . . . . . . . . . . . . . .90
Combined Paging . . . . . . . . . . . . . . . . . . . . . . . . .91
Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92
Park and Page (VAU) . . . . . . . . . . . . . . . . . . . . . . . . .94
Personal Greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . .96
Programmable Function Keys . . . . . . . . . . . . . . . . . . .98
Repeat Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103
Reverse Voice Over . . . . . . . . . . . . . . . . . . . . . . . . . .104
When You're On a Call . . . . . . . . . . . . . . . . . . . .104
When Your Phone is Idle . . . . . . . . . . . . . . . . . .104
Ringdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105
Room Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106
Save Number Dialed . . . . . . . . . . . . . . . . . . . . . . . . .107
Secretary Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109
Secretary Call Buzzer . . . . . . . . . . . . . . . . . . . . .109
Secretary Call Pickup . . . . . . . . . . . . . . . . . . . . .110
Selectable Display Messages . . . . . . . . . . . . . . . . . . .111
Selectable Ring Tones . . . . . . . . . . . . . . . . . . . . . . . .113
Serial Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114
Tandem Trunking . . . . . . . . . . . . . . . . . . . . . . . . . . .115
Method A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115
Method B (Requires a [Transfer] key) . . .116
Time and Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117
Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118
Transferring Outside Calls . . . . . . . . . . . . . . . . .119
Transferring Without Holding . . . . . . . . . . . . . . .119
Transferring Intercom Calls . . . . . . . . . . . . . . . .120
Meet Me External Paging Transfer . . . . . . . . . . .121
Meet Me Internal Paging Transfer . . . . . . . . . . .122
Trunk Queuing and Camp On . . . . . . . . . . . . . . . . . .123
Voice Announce Unit (VAU) . . . . . . . . . . . . . . . . . . .124
Table of Contents
iii
Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125
Calling Your Mailbox . . . . . . . . . . . . . . . . . . . . .126
Leaving a Message . . . . . . . . . . . . . . . . . . . . . . .126
Forwarding Calls to Your Mailbox . . . . . . . . . . .126
Emulating a Personal Answering Machine . . . . .127
Transferring Calls to a Mailbox . . . . . . . . . . . . .128
Recording Your Call . . . . . . . . . . . . . . . . . . . . . .128
Voice Over . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129
Voice Prompting Messages . . . . . . . . . . . . . . . . . . . .130
Volume Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . .132
Charts and Illustrations ...............................................133
Table of Contents
iv
Your telephone's Alphanumeric Display helps you use features and
tells you about your calls. For example, a ringing outside line may display a name before you answer it. (You may be able to change the time
and date on your phone if it's not correct. Turn to page 117 for more.)
Press a One-Touch Key for one-button contact with co-workers and
outside callers, or when using certain features. To learn how to program your One-Touch Keys, go to page 78.
Function Keys are normally line keys, but you can program them for
other features. In this handbook, the feature assigned to a function key
appears in parentheses next to the key. For example, (Hotline)
means press the function key set for Hotline. See page 98 for more.
Line Appearance Keys are Intercom keys for placing and answering calls. If you're busy on one - just use the other.
Press for Handsfree calls, or use the handset instead. See
Handsfree Options below. The Microphone picks up your voice for
Handsfree calls, while Feature Keys speed up using common features.
Handsfree Options
●
Handsfree lets you place and answer calls by pressing
instead of using the handset. Your telephone must have a
Speakerphone if you want to use Handsfree.
●
With Automatic Handsfree, press a line or Line Appearance key
without lifting the handset. You normally have this feature.
●
If you have Monitor, you can place a call without lifting the handset but you must lift the handset to speak. Telephones without
Speakerphones have Monitor.
Due to the flexibility built into the system, your dialing codes may differ
from those in this guide. Review Your System's Dialing Plan on page 133
and check with your Communications Manager.
Also, the system may restrict you from using some of the features in this
handbook.
Using Your Telephone
1
Calling a Co-Worker
You can dial a co-worker on the
Intercom (page 59), or use
Paging (page 90) if you don't
know where they are.
When you must get through right
away, interrupt a call using Barge
In (page 18).
Certain Intercom calls may ring
your phone on function keys as
Multiple Directory Numbers
(page 71).
Visitors at your entrance door can call you on the Intercom using a
Door Box (page 44).
Outside Calls
You can Answer Outside Calls
that ring your phone or flash your
line keys (page 84). Caller ID
allows you to identify the caller
before or after you pick up the
handset (page 27). Night Service
(page 74) may change the way
these same calls ring your phone.
Set your Line Preference (page
62) to answer ringing outside calls
or Intercom calls first.
To Place Outside Calls (page 86), use your line keys or dial codes.
You may have to enter Account Codes (page 14) before your call
goes through. Use Dial Number Preview (page 38) to check your
digits before you dial. Once your call goes through, the Call Timer
(page 24) shows you how long you're on the phone. You may be able
to use Flash (page 46) to place another call without losing your line.
Using All Those Features!
2
Handling And Rerouting Your Calls
Use Hold (page 56) to have your
call wait at your phone. Or, Park it
in orbit for a co-worker (page 92).
Have a call for a co-worker?
Transfer it to them (page 118).
Don't know where they are? Use
Meet Me Paging Transfer (page
121) so they can pick it up wherever they are. If you want the call to
come back when your co-worker is
done, use Serial Call (page 114).
When you leave your desk, think about Call Forwarding your calls to
someone else (page 19). If that meeting runs long, go to another phone
and bring your calls to you with Call Forward Follow Me (page 22).
When you want callers to know where you are, set a Selectable
Display Message at your phone (page 111). You may be able to
Override (page 23) another user's Call Forward if you think they are
still at their phone.
When Your Call Can't Go Through
Don't just hang up when your call
can't get through to a co-worker!
Use Call Waiting (page 25) to wait
without hanging up. Send your coworker Off Hook Signaling (page
76) to let them know you're waiting. If you don't have time to wait,
leave a Callback request (page 26).
In a hurry? Think about leaving
your co-worker a Message
Waiting (page 68), or use optional
Voice Mail (page 125) to record a
voice message for them.
Using All Those Features!
3
FOLLOW
ME
CALL
FWD
DND
SEL.
DISPL.
HOLD
PARK
There's no need to keep redialing your outside call if it's busy or unanswered - use Repeat Redial instead (page 103). And when your system's lines are busy, Trunk Queuing (page 123) lets you wait for a
free one. If you have an emergency, Forced Trunk Disconnect (page
50) allows you to get through on a busy line right away.
With Voice Over (page 129), talk to a busy user - while they keep
talking to their initial caller. When you're busy on a call, you can do
the same thing with Reverse Voice Over (page 104).
Placing Calls Quickly
Store numbers that you call often
in Abbreviated Dialing bins (page
11). You can easily dial the stored
number with just a few key presses. To quickly retry the number
you just dialed, try Last Number
Redial (page 61). If you'll need to
redial the number later on, let
Save Number Dialed (page 107)
retain it for you. Ever call
Directory Assistance for a number
and not have a pen to write it
down? Use Memo Dial (page 67)
to jot the number down in your phone's memory instead.
Using All Those Features!
4
When You Work In Groups
If you and your co-workers handle
each other's calls, you might want to
be in a Department Calling group
(page 35). Someone calling your
group's number goes through to anyone who's available. You can even
have Department Step Calling
(page 37) send your personal calls to
your group when you're not available. To answer a call already ringing a co-worker's phone, use Group
Call Pickup (page 52).
When you're on a call and you want the others in your area to listen in
on the conversation, activate Group Listen (page 53). Your co-workers hear the call through your telephone's speaker.
If you frequently call the same co-worker, you can have Ringdown
(page 105) automatically call them for you. All you have to do is lift
your handset.
If You Need Privacy
When you're busy in your office
and don't want to be interrupted,
use Do Not Disturb (page 43).
Before talking to someone at your
desk while you're on the phone, try
Microphone Cutoff (page 70).
Your caller cannot hear your voice
until you cancel Microphone
Cutoff.
Using All Those Features!
5
Have a Telephone Meeting
Conference (page 33) allows you to
quickly set up a telephone meeting.
When your phone allows Voice
Call Conference (page 34), others
can join your outside call just by
pressing the line key.
Use Meet Me Conference (page
63) to set up a meeting which lets
others join if they choose.
Optionally, you can use Meet Me
Paging (page 65) to set up a meeting on a page zone.
To join two outside callers together and leave them to talk privately,
use Tandem Trunking (page 115).
Streamlining Your Telephone's Operation
Your telephone provides you with
options that can dramatically
streamline the way you handle
calls. For example, you can program One-Touch Keys (page 78)
for one-button access to co-workers, outside calls, Abbreviated
Dialing bins and certain feature
codes. Or record any dialing steps
in a one-touch "macro" key with
One-Touch Serial Operation
(page 82).
Want to automate Callback, Message Waiting or other features? Just
assign these functions to available Programmable Function Keys
Using All Those Features!
6
(page 98). Need one-button Transfer and calling for a co-worker?
Program a Hotline (page 58) on another function key. (When you see
in this handbook, the operation needs a Programmable
Function Key.)
Are you a secretary - or do you have a secretary that handles your
calls? Set up Secretary Call buzzer keys (page 109). You can use
Secretary Call Pickup (page 110) to quickly pick up calls intended
for your secretary or boss.
Tired of always reaching for the handset or cradling it under your chin
while you type? Install a headset and enable Headset Operation
(page 55).
Personalizing Your Telephone
If your phone is near other phones
that ring the same way, choose
unique Selectable Ring Tones
(page 113) so you know which
calls are for you.
When you need to cover up noise
in your office that might be distracting to your work, turn on
Background Music (page 17).
Don't forget about that important
meeting - set an Alarm (page 15)
to remind you.
Let the co-workers you call know who's on the line. Go to Name
Storing (page 72) and assign a name to your extension.
To have your phone beep every time you press a dial pad key, enable
the Dial Pad Confirmation Tones (page 39).
Using All Those Features!
7
Your Phone Does the Talking
The optional Voice Announce
Unit (page 124) gives your system
digital recording and play back
capability. This lets you handle
callers with that important
"Personal Touch". For example, if
you don't have an operator, the
Automated Attendant (page 16)
can answer your calls and play a
list of dialing options to your
callers. Use Personal Greeting
(page 96) to greet your callers with
your own recorded voice, and then
forward them to a co-worker. Or, you can have Park and Page (page
94) welcome your callers and automatically page you to pick up the
call.
You'll find other Voice Announce Unit features handy when using
your phone or staying in touch with others in your company. If there is
an announcement everyone in your company should hear, just listen to
your General Message (page 51). Voice Prompting Messages (page
130) tell you about your system, your own phone and the status of
your call. You'll hear voice prompts reminding you when your calls
are forwarded or when you have a message. You can even find out
your extension number, the date and the time of day.
Using All Those Features!
8
And, Your Super Display Does The Thinking
Do you want a feature but not
know how to use it? Have you
ever been busy on a call and not
remembered the options your
phone provides? If you have an
optional Super Display Telephone,
the Soft Keys on your telephone
do the thinking for you.
When you use your Super Display,
your One-Touch Keys automatically turn into Soft Keys. A Soft Key
is a variable feature key - the
function of the key changes to match what you are doing. This lets you
spend more time thinking about your job and less time thinking about
your telephone.
The example on the next page shows how this works. In this example,
you are busy on an outside line talking to a customer. You realize that
you want to call this customer again, but can't remember the name of
the feature that lets you save the number.
1. MENU (Press the MENU Soft Key).
This is the top screen in the illustra-
tion on the next page.
2. SAVE DIAL (Press the SAVED DIAL
Soft Key).
This is the second screen in the illus-
tration on the next page.
The system saves the number you just
dialed and returns your Soft Keys to
One-Touch Keys. This is the last screen
in the illustration on the next page.
Here's what you do:
Using All Those Features!
9
?
To find out more on using your Soft Keys, use the plastic laminated
Reference Card that came with your phone.
Using All Those Features!
10
92700 - 07
CHECK CLEAR
TRUNK 01
9265400
[MENU][DIRECTORY]
CHECK CLEAR
TRUNK 01
9265400
CONFERENCE
REPEAT DIAL
SAVED DIAL
ABB: COMMON
ABB: GROUP
[ ]
CHECK CLEAR
TRUNK 01
NUMBER SAVED
[MENU][DIRECTORY]
Abbreviated Dialing gives you quick access to numbers you call frequently. This saves time, for example, when calling a client with
whom you deal often. Instead of dialing a long telephone number, you
just use Abbreviated Dialing.
There are three types of Abbreviated Dialing: Common, Group and
Personal. All co-workers within your Tenant Group can share the
Common Abbreviated Dialing numbers. All co-workers in your
Department Calling Group can share the Group Abbreviated Dialing
numbers. (See page 35 for more on Department Calling.) Only you
can use your Personal Abbreviated Dialing numbers. To set up
Personal Abbreviated Dialing, turn to One-Touch Calling on page 78.
1. + (for Common).
OR
(for Group).
2. Dial Abbreviated Dialing bin number
(000-499 or 0000-1999).
Ask your Communications Manager
for your bin numbers.
3. Dial telephone number you want to store
(up to 24 digits).
Valid entries are 0-9, # and *. To
enter a pause, press MIC.
4. + Enter the name associated with
the Abbreviated Dialing number.
Refer to Name Storing on page 72 for
instructions on entering names.
5. + to hang up.
To store an
Abbreviated Dialing
number
(recommended for
display phones only):
Abbreviated Dialing
11
1. + .
2. Dial bin number.
The stored number dials out. The sys-
tem selects a line for you.
OR
1. + or (Common
Abbreviated Dialing).
To preselect, press a line key instead
of CALL1.
2. Dial Common Abbreviated Dialing bin
number.
The stored number dials out. Unless
you preselect, the system selects a line
for you.
1. + .
2. Dial bin number.
The stored number dials out. The system selects a line for you.
OR
1. + (Group Abbreviated
Dialing).
To preselect, press a line key instead
of CALL1.
2. Dial Group Abbreviated Dialing bin
number.
The stored number dials out. Unless
you preselect, the system selects a line
for you.
To dial a Group
Abbreviated Dialing
number:
To dial a Common
Abbreviated Dialing
number:
Abbreviated Dialing
12
1.
2. (Common only).
3. Dial the Abbreviated Dialing code (e.g.,
001).
If the entire stored number is too
long for your phone's display, press
* to see the rest of it.
To check more Abbreviated Dialing
numbers, repeat from step 2.
4.
To check your stored
Abbreviated Dialing
numbers:
Abbreviated Dialing
13
Account Codes are codes you enter that help keep track of outside
calls. There are two types of Account Codes: Optional and Forced.
With optional codes, the Account Codes you enter are solely for categorizing your calls. For example, if you work in an accounting firm
that must bill back customers for time on the phone, Optional Account
Codes are for you. Forced Account Codes also let you categorize calls,
but you must enter one before placing outgoing calls. If you don't
enter the code, you can't place the call. This ensures that calls don't go
out untracked.
Check with your Communications Manager to find out if your system
uses Account Codes - and which codes you should enter. Account
Codes can be from 1-16 digits long, using 0-9 and #.
1. + Account Code (1-16 digits) +
.
1. Access trunk for outside call.
You can access a trunk by pressing a
line key or by dialing a code. Refer to
page 86 for more on placing outside
calls.
2. + Account Code (1-16 digits) +
.
3. Dial the number you want to call.
If you hear "stutter" dial tone after
dialing the number, your system
requires an ARS Authorization Code.
Ask your Communications Manager for
your codes.
To enter an Account
Code while placing an
outside call:
To enter an Account
Code any time while
on an outside call:
Account Codes
14
You can use your extension like an alarm clock to remind you of
appointments and important meetings. Your phone has two types of
alarms:
●
Alarm 1 - which sounds only once at the preset time.
●
Alarm 2 - which sounds every day at the preset time.
1. + + Alarm type (1
or 2).
2. Dial the alarm time (24-hour clock).
For example, for 1:15 PM dial 1315.
3. to hang up.
1.
1. + + Alarm type 1
or 2 + .
1. + + Alarm type 1
or 2.
2. + to hang
up.
To cancel an alarm:
To check the pro-
grammed alarm time:
To silence an alarm:
To set the alarm:
Alarm
15
☞
This feature requires a Voice Announce Unit (VAU).
Automated Attendant automatically answers your system's outside
calls, plays a prerecorded greeting and then lets callers directly dial
you or your co-workers. This gives your system immediate answering
and routing of calls without an operator or dispatcher. The Automated
Attendant can:
●
Simultaneously answer up to six calls.
●
Route calls to an extension, Department Group or Voice Mail and
provide additional options if the extension or group is unavailable.
●
Give you the option of recording or modifying the Automated
Attendant greetings (see below).
1. + .
2. To record, dial .
OR
To listen, dial .
OR
To erase, dial .
3. Dial the VAU message number (01-16)
for the Automated Attendant greeting
you want to record, listen to or erase.
Your Communications Manager can
tell you which message to enter.
If recording, begin when you hear the
announcement, "Please start recording." When done, press # to check what
you recorded.
When listening to a message, press #
to hear the message again.
If erasing, you can cancel erasing by
pressing HOLD before hanging up.
4. to hang up.
To record, listen to or
erase an Automated
Attendant greeting:
Automated Attendant (VAU)
16
Background Music (BGM) sends music from an FM receiver, tape
deck or CD player your company provides to the speaker in your telephone. This helps give you a pleasant working environment. The
Background Music plays whenever your phone is idle.
1. + .
2. to hang up.
To Turn BGM on or
off:
Background Music
17
Barge In permits you to break into a co-worker's established call. Use
Barge In when you have to get a message through right away (such as
in an emergency). Barge In sets up a three-way call between you, your
co-worker and their caller.
Your system provides two Barge In modes: Monitor Mode and Speech
Mode. With Monitor Mode, you can listen in on another user's conversation but you cannot participate. With Speech Mode, you can listen
and join into the conversation. Check with your Communications
Manager to see which type of Barge In you have.
1. Call busy extension.
2. (Barge In).
To Barge In on a conversation in progress:
CAUTION
Unauthorized intrusion on calls using the Barge In feature
may be interpreted as an invasion of privacy.
Barge In
18
Use Call Forwarding to redirect your calls to another extension. With
Call Forwarding, you're sure your calls are covered when you are
away from your work area. There are four types of Call Forwarding:
●
Call Forwarding when Busy or Not Answered
Calls forward when your extension is busy or not answered.
●
Call Forwarding Immediate
All calls forward immediately to the destination, and only the destination rings.
●
Call Forwarding when Not Answered
Calls forward when your extension is not answered.
●
Call Forwarding Immediate with Both Ringing
All calls forward immediately to the destination, and both the destination and your extension ring (not for Voice Mail).
●
Personal Answering Machine Emulation
Have your phone emulate an answering machine. Turn to page 125
for more on Voice Mail.
Call Forwarding will reroute calls ringing your extension, including
calls transferred from another extension. You must enable Call
Forwarding from your phone. To redirect your calls if you are at
another phone, use Call Forward Follow Me on page 22.
1. + .
OR
(Call Forward to Station).
2. Dial Call Forwarding condition:
1 = Personal Answering Machine
Emulation (then skip to step 4)
2 = Busy or not answered
4 = Immediate
6 = Not answered
7 = Immediate with simultaneous ring-
ing (not for Voice Mail)
0 = Cancel
To activate or cancel
Call Forwarding:
Call Forwarding
19
3. Dial destination extension, Voice Mail
master number or press Voice Mail key.
You cannot forward to a Department
Group pilot number. Once you forward,
only the destination user can place an
Intercom call to you.
4. Dial Call Forwarding type:
2 = All calls
3 = Outside calls only
4 = Intercom calls only
5. to hang up (if you dialed
in step 1).
Your DND or Call Forwarding
(Station) Programmable Function Key
flashes when Call Forwarding is
activated.
To activate or cancel
Call Forwarding
(Cont’d):
Call Forwarding
20
Use Off-Premise Call Forwarding to forward your calls to an off-site
location. Stay in touch when you're away from the office by forwarding to your cellular phone, home office, hotel or meeting room.
1. + .
OR
1. (Call Forward to Device).
2. + Dial line access code.
Line access codes are 9 (ARS/Trunk
Group Routing), 804 + Line Group (19, 01-99 or 001-128) or #9 + Line number (e.g., 05 or 005 for line 5).
3. Dial the outside number to which your
calls should be forwarded.
4. .
5. to hang up (if you dialed *4
in step 1).
Your DND or Call Forwarding
(Device) Programmable Function Key
flashes.
1. + .
OR
1. (Call Forward to Device).
2. + .
3. to hang up (if you dialed *4
in step 1).
Your DND or Call Forwarding
(Device) Programmable Function Key
stops flashing.
To cancel Call
Forwarding Off-
Premise
To activate Call
Forwarding Off-
Premise:
Call Forwarding Off-Premise
21
While you are at a co-worker's desk, you can direct your calls to your
co-worker's extension. Use Call Forward Follow Me if you get detained
with your co-worker longer than expected. Instead of ringing your own
phone unanswered, your calls will ring you where you are. (To reroute
calls from your own extension, use Call Forwarding on page 19.)
1. + .
OR
1. (Call Forward to Station).
2. + Dial your own extension number
(i.e., the source).
3. Dial Call Forwarding type:
2 = All calls
3 = Outside calls only
4 = Intercom calls only
4. to hang up (if you dialed
in step 1).
Your Call Forwarding (Station)
Programmable Function Key flashes
when Call Forwarding is activated.
1. + .
OR
1. (Call Forward to Station).
2. .
3. to hang up (if you dialed
in step 1).
Your Call Forwarding (Station)
Programmable Function Key goes out.
To cancel Call Forward
Follow Me:
To activate Call
Forward Follow Me:
Call Forward Follow Me
22
If you call an extension that is Call Forwarded or in Do Not Disturb,
use Call Forwarding/DND Override to talk to the extension user anyway. This is helpful, for example, if you have an important message or
emergency and you must get through.
1. Call the forwarded or DND extension.
2. (Override).
To override an
extension:
Call Forward/DND Override
23
You can time your outside calls on your telephone display. You'll find
Call Timer indispensable if you must keep track of your time on the
phone. For incoming calls, the Call Timer begins as soon as you
answer the call. For outgoing calls, the Call Timer starts about 10 seconds after you dial the last digit.
1. Place or answer the outside call.
The Call Timer starts automatically.
To time your outside
calls:
Call Timer
24
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