NEC i- Alphanumeric Display, i, i- Multibutton Telephone User Manual

Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or representation with respect to, any of the equipment covered. This manual is subject to change without notice and NEC America, Inc. has no obligation to provide any updates or corrections to this manual. Further, NEC America also reserves the right, without prior notice, to make changes in equipment design or components as it deems appropriate. No representation is made that this manual is complete or accurate in all respects and NEC America shall not be liable for any errors or omissions. In no event shall NEC America be liable for any incidental or consequential damages in connection with the use of this manual. This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document may be photocopied or reproduced without prior written consent of NEC America.

Year 2000 Compliance

The 28i/124i/384i systems are unaffected by the date change to the year 2000. The systems process the Leap Year correctly and do not require any additional upgrades or reprogramming. All versions of the 28i use a four-digit date code entry. The 124i with software

4.04 EXCPRU or Base 4.04 or higher uses a four-digit date code entry (e.g., 2000) Previous software versions use a two-digit date code entry (e.g. 00=2000). The 384i presently uses a four-digit year entry after software level 3.07.24.

Your Multibutton Telephone

Alphanumeric

Display

92700 - 14

Ringer/Splash Tone

Volume Control

(Not available

on all models)

CLEAR

CHECK

1234 56

78 910 1112

13 14 15 16 17 18

19 20 21 22 23 24

FLASH

CONF

Message

Waiting Lamp

302

123 45

678 910

1 4

VOL

STA 302

3 6

5 8

DIAL

LND

MIC

SPK

CALL 1

CALL 2

DND

HOLD

Handsfree,

Handset,

Page and BGM

Volume Control

Soft Keys

(Not available on all models)

One Touch Keys

Programmable

Function Keys

Abbreviated

Dialing

Dual Line

Appearance Keys

Last Number

Redial

Do Not Disturb

Microphone Cutoff Speakerphone Microphone

Using Your Telephone.....................................................1

Handsfree Options . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Using All Those Features! ...............................................2

Calling a Co-Worker . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Handling And Rerouting Your Calls . . . . . . . . . . . . . . .3

When Your Call Can't Go Through . . . . . . . . . . . . . . . .3

Placing Calls Quickly . . . . . . . . . . . . . . . . . . . . . . . . . .4

When You Work In Groups . . . . . . . . . . . . . . . . . . . . . .5

If You Need Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Have a Telephone Meeting . . . . . . . . . . . . . . . . . . . . . .6

Streamlining Your Telephone's Operation . . . . . . . . . . .6

Personalizing Your Telephone . . . . . . . . . . . . . . . . . . . .7

Your Phone Does the Talking . . . . . . . . . . . . . . . . . . . .8

And, Your Super Display Does The Thinking . . . . . . . .9

Features........................................................................11

Abbreviated Dialing . . . . . . . . . . . . . . . . . . . . . . . . . .11

Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Automated Attendant (VAU) . . . . . . . . . . . . . . . . . . . .16

Background Music . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Barge In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Call Forwarding Off-Premise . . . . . . . . . . . . . . . . . . .21

Call Forward Follow Me . . . . . . . . . . . . . . . . . . . . . . .22

Call Forward/DND Override . . . . . . . . . . . . . . . . . . . .23

Call Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Call Waiting/Camp On . . . . . . . . . . . . . . . . . . . . . . . .25

Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Conference, Voice Call . . . . . . . . . . . . . . . . . . . . . . . .34

Department Calling . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Department Step Calling . . . . . . . . . . . . . . . . . . . . . . .37

Dial Number Preview . . . . . . . . . . . . . . . . . . . . . . . . .38

Dial Pad Confirmation Tone . . . . . . . . . . . . . . . . . . . .39

Directed Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . .40

Directory Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Table of Contents

Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Door Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

DSS Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Forced Trunk Disconnect . . . . . . . . . . . . . . . . . . . . . .50

General Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Group Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . .52

Group Listen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Handsfree and Monitor . . . . . . . . . . . . . . . . . . . . . . . .54

Headset Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

System Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

Exclusive Hold . . . . . . . . . . . . . . . . . . . . . . . . . . .57

Group Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

Intercom Hold . . . . . . . . . . . . . . . . . . . . . . . . . . .57

Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Intercom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Intercom Abandoned Call Display . . . . . . . . . . . .60

Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . .61

Line Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Meet Me Conference . . . . . . . . . . . . . . . . . . . . . . . . . .63

Meet Me External Conference . . . . . . . . . . . . . . .63

Meet Me Internal Conference . . . . . . . . . . . . . . . .64

Meet Me Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

Meet Me External Paging . . . . . . . . . . . . . . . . . . .65

Meet Me Internal Paging . . . . . . . . . . . . . . . . . . .66

Memo Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

Message Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Microphone Cutoff . . . . . . . . . . . . . . . . . . . . . . . . . . .70

Multiple Directory Numbers/Call Coverage . . . . . . . .71

Multiple Directory Numbers . . . . . . . . . . . . . . . .71

Call Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Name Storing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

Night Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

Off Hook Signaling . . . . . . . . . . . . . . . . . . . . . . . . . . .76

One-Touch Calling . . . . . . . . . . . . . . . . . . . . . . . . . . .78

Using Personal Speed Dial without One-Touch

Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81

One-Touch Serial Operation . . . . . . . . . . . . . . . . . . . .82

Outside Calls, Answering . . . . . . . . . . . . . . . . . . . . . .84

Table of Contents

Outside Calls, Placing . . . . . . . . . . . . . . . . . . . . . . . . .86

Converting from Pulse to Tone Dialing . . . . . . . .87

Are You Behind a PBX? . . . . . . . . . . . . . . . . . . .87

You May Have a Private Line . . . . . . . . . . . . . . .88

If You Hear a Warning Tone . . . . . . . . . . . . . . . . .88

How Prime Line Works . . . . . . . . . . . . . . . . . . . .88

Did Your Call Go Through? . . . . . . . . . . . . . . . . .89

Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90

Internal Paging . . . . . . . . . . . . . . . . . . . . . . . . . . .90

External Paging . . . . . . . . . . . . . . . . . . . . . . . . . .90

Combined Paging . . . . . . . . . . . . . . . . . . . . . . . . .91

Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92

Park and Page (VAU) . . . . . . . . . . . . . . . . . . . . . . . . .94

Personal Greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . .96

Programmable Function Keys . . . . . . . . . . . . . . . . . . .98

Repeat Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103

Reverse Voice Over . . . . . . . . . . . . . . . . . . . . . . . . . .104

When You're On a Call . . . . . . . . . . . . . . . . . . . .104

When Your Phone is Idle . . . . . . . . . . . . . . . . . .104

Ringdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105

Room Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106

Save Number Dialed . . . . . . . . . . . . . . . . . . . . . . . . .107

Secretary Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109

Secretary Call Buzzer . . . . . . . . . . . . . . . . . . . . .109

Secretary Call Pickup . . . . . . . . . . . . . . . . . . . . .110

Selectable Display Messages . . . . . . . . . . . . . . . . . . .111

Selectable Ring Tones . . . . . . . . . . . . . . . . . . . . . . . .113

Serial Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114

Tandem Trunking . . . . . . . . . . . . . . . . . . . . . . . . . . .115

Method A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115

Method B (Requires a [Transfer] key) . . .116

Time and Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117

Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118

Transferring Outside Calls . . . . . . . . . . . . . . . . .119

Transferring Without Holding . . . . . . . . . . . . . . .119

Transferring Intercom Calls . . . . . . . . . . . . . . . .120

Meet Me External Paging Transfer . . . . . . . . . . .121

Meet Me Internal Paging Transfer . . . . . . . . . . .122

Trunk Queuing and Camp On . . . . . . . . . . . . . . . . . .123

Voice Announce Unit (VAU) . . . . . . . . . . . . . . . . . . .124

Table of Contents

iii

Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125

Calling Your Mailbox . . . . . . . . . . . . . . . . . . . . .126

Leaving a Message . . . . . . . . . . . . . . . . . . . . . . .126

Forwarding Calls to Your Mailbox . . . . . . . . . . .126

Emulating a Personal Answering Machine . . . . .127

Transferring Calls to a Mailbox . . . . . . . . . . . . .128

Recording Your Call . . . . . . . . . . . . . . . . . . . . . .128

Voice Over . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129

Voice Prompting Messages . . . . . . . . . . . . . . . . . . . .130

Volume Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . .132

Charts and Illustrations ...............................................133

Table of Contents

Your telephone's Alphanumeric Display helps you use features and tells you about your calls. For example, a ringing outside line may display a name before you answer it. (You may be able to change the time and date on your phone if it's not correct. Turn to page 117 for more.)

Press a One-Touch Key for one-button contact with co-workers and outside callers, or when using certain features. To learn how to program your One-Touch Keys, go to page 78.

Function Keys are normally line keys, but you can program them for other features. In this handbook, the feature assigned to a function key appears in parentheses next to the key. For example, (Hotline) means press the function key set for Hotline. See page 98 for more.

Line Appearance Keys are Intercom keys for placing and answering calls. If you're busy on one - just use the other.

Press for Handsfree calls, or use the handset instead. See Handsfree Options below. The Microphone picks up your voice for Handsfree calls, while Feature Keys speed up using common features.

Handsfree Options

●

Handsfree lets you place and answer calls by pressing instead of using the handset. Your telephone must have a Speakerphone if you want to use Handsfree.

●

With Automatic Handsfree, press a line or Line Appearance key without lifting the handset. You normally have this feature.

●

If you have Monitor, you can place a call without lifting the handset but you must lift the handset to speak. Telephones without Speakerphones have Monitor.

Due to the flexibility built into the system, your dialing codes may differ from those in this guide. Review Your System's Dialing Plan on page 133 and check with your Communications Manager.

Also, the system may restrict you from using some of the features in this handbook.

Using Your Telephone

Calling a Co-Worker

You can dial a co-worker on the

Intercom (page 59), or use Paging (page 90) if you don't

know where they are. When you must get through right

away, interrupt a call using Barge In (page 18).

Certain Intercom calls may ring your phone on function keys as

Multiple Directory Numbers

(page 71).

Visitors at your entrance door can call you on the Intercom using a Door Box (page 44).

Outside Calls

You can Answer Outside Calls that ring your phone or flash your line keys (page 84). Caller ID allows you to identify the caller before or after you pick up the handset (page 27). Night Service (page 74) may change the way these same calls ring your phone. Set your Line Preference (page

62) to answer ringing outside calls or Intercom calls first.

To Place Outside Calls (page 86), use your line keys or dial codes. You may have to enter Account Codes (page 14) before your call goes through. Use Dial Number Preview (page 38) to check your digits before you dial. Once your call goes through, the Call Timer (page 24) shows you how long you're on the phone. You may be able to use Flash (page 46) to place another call without losing your line.

Using All Those Features!

Handling And Rerouting Your Calls

Use Hold (page 56) to have your call wait at your phone. Or, Park it in orbit for a co-worker (page 92).

Have a call for a co-worker? Transfer it to them (page 118). Don't know where they are? Use Meet Me Paging Transfer (page

121) so they can pick it up wherever they are. If you want the call to come back when your co-worker is done, use Serial Call (page 114).

When you leave your desk, think about Call Forwarding your calls to someone else (page 19). If that meeting runs long, go to another phone and bring your calls to you with Call Forward Follow Me (page 22). When you want callers to know where you are, set a Selectable

Display Message at your phone (page 111). You may be able to Override (page 23) another user's Call Forward if you think they are

still at their phone.

When Your Call Can't Go Through

Don't just hang up when your call can't get through to a co-worker! Use Call Waiting (page 25) to wait without hanging up. Send your coworker Off Hook Signaling (page

76) to let them know you're waiting. If you don't have time to wait, leave a Callback request (page 26).

In a hurry? Think about leaving your co-worker a Message

Waiting (page 68), or use optional Voice Mail (page 125) to record a

voice message for them.

Using All Those Features!

CALL

FWD

DND

SEL.

DISPL.

HOLD

PARK

There's no need to keep redialing your outside call if it's busy or unanswered - use Repeat Redial instead (page 103). And when your system's lines are busy, Trunk Queuing (page 123) lets you wait for a free one. If you have an emergency, Forced Trunk Disconnect (page

50) allows you to get through on a busy line right away. With Voice Over (page 129), talk to a busy user - while they keep

talking to their initial caller. When you're busy on a call, you can do the same thing with Reverse Voice Over (page 104).

Placing Calls Quickly

Store numbers that you call often in Abbreviated Dialing bins (page

11). You can easily dial the stored number with just a few key presses. To quickly retry the number you just dialed, try Last Number Redial (page 61). If you'll need to redial the number later on, let Save Number Dialed (page 107) retain it for you. Ever call Directory Assistance for a number and not have a pen to write it down? Use Memo Dial (page 67)

to jot the number down in your phone's memory instead.

Using All Those Features!

When You Work In Groups

If you and your co-workers handle each other's calls, you might want to be in a Department Calling group (page 35). Someone calling your group's number goes through to anyone who's available. You can even have Department Step Calling (page 37) send your personal calls to your group when you're not available. To answer a call already ringing a co-worker's phone, use Group Call Pickup (page 52).

When you're on a call and you want the others in your area to listen in on the conversation, activate Group Listen (page 53). Your co-workers hear the call through your telephone's speaker.

If you frequently call the same co-worker, you can have Ringdown (page 105) automatically call them for you. All you have to do is lift your handset.

If You Need Privacy

When you're busy in your office and don't want to be interrupted, use Do Not Disturb (page 43).

Before talking to someone at your desk while you're on the phone, try Microphone Cutoff (page 70). Your caller cannot hear your voice until you cancel Microphone Cutoff.

Using All Those Features!

Have a Telephone Meeting

Conference (page 33) allows you to quickly set up a telephone meeting. When your phone allows Voice Call Conference (page 34), others can join your outside call just by pressing the line key.

Use Meet Me Conference (page

63) to set up a meeting which lets others join if they choose. Optionally, you can use Meet Me Paging (page 65) to set up a meeting on a page zone.

To join two outside callers together and leave them to talk privately, use Tandem Trunking (page 115).

Streamlining Your Telephone's Operation

Your telephone provides you with options that can dramatically streamline the way you handle calls. For example, you can program One-Touch Keys (page 78) for one-button access to co-workers, outside calls, Abbreviated Dialing bins and certain feature codes. Or record any dialing steps in a one-touch "macro" key with

One-Touch Serial Operation

(page 82).

Want to automate Callback, Message Waiting or other features? Just assign these functions to available Programmable Function Keys

Using All Those Features!

(page 98). Need one-button Transfer and calling for a co-worker? Program a Hotline (page 58) on another function key. (When you see

in this handbook, the operation needs a Programmable

Function Key.) Are you a secretary - or do you have a secretary that handles your

calls? Set up Secretary Call buzzer keys (page 109). You can use Secretary Call Pickup (page 110) to quickly pick up calls intended for your secretary or boss.

Tired of always reaching for the handset or cradling it under your chin while you type? Install a headset and enable Headset Operation (page 55).

Personalizing Your Telephone

If your phone is near other phones that ring the same way, choose unique Selectable Ring Tones (page 113) so you know which calls are for you.

When you need to cover up noise in your office that might be distracting to your work, turn on Background Music (page 17).

Don't forget about that important meeting - set an Alarm (page 15) to remind you.

Let the co-workers you call know who's on the line. Go to Name Storing (page 72) and assign a name to your extension.

To have your phone beep every time you press a dial pad key, enable the Dial Pad Confirmation Tones (page 39).

Using All Those Features!

Your Phone Does the Talking

The optional Voice Announce Unit (page 124) gives your system

digital recording and play back capability. This lets you handle callers with that important "Personal Touch". For example, if you don't have an operator, the Automated Attendant (page 16) can answer your calls and play a list of dialing options to your callers. Use Personal Greeting (page 96) to greet your callers with your own recorded voice, and then

forward them to a co-worker. Or, you can have Park and Page (page

94) welcome your callers and automatically page you to pick up the call.

You'll find other Voice Announce Unit features handy when using your phone or staying in touch with others in your company. If there is an announcement everyone in your company should hear, just listen to your General Message (page 51). Voice Prompting Messages (page

130) tell you about your system, your own phone and the status of your call. You'll hear voice prompts reminding you when your calls are forwarded or when you have a message. You can even find out your extension number, the date and the time of day.

Using All Those Features!

And, Your Super Display Does The Thinking

Do you want a feature but not know how to use it? Have you ever been busy on a call and not remembered the options your phone provides? If you have an optional Super Display Telephone, the Soft Keys on your telephone do the thinking for you.

When you use your Super Display, your One-Touch Keys automatically turn into Soft Keys. A Soft Key

is a variable feature key - the function of the key changes to match what you are doing. This lets you spend more time thinking about your job and less time thinking about your telephone.

The example on the next page shows how this works. In this example, you are busy on an outside line talking to a customer. You realize that you want to call this customer again, but can't remember the name of the feature that lets you save the number.

1. MENU (Press the MENU Soft Key).

This is the top screen in the illustra-

tion on the next page.

2. SAVE DIAL (Press the SAVED DIAL

Soft Key).

This is the second screen in the illus-

tration on the next page.

The system saves the number you just dialed and returns your Soft Keys to One-Touch Keys. This is the last screen in the illustration on the next page.

Here's what you do:

Using All Those Features!

To find out more on using your Soft Keys, use the plastic laminated Reference Card that came with your phone.

Using All Those Features!

92700 - 07

CHECK CLEAR

TRUNK 01

9265400

[MENU][DIRECTORY]

CHECK CLEAR

TRUNK 01

9265400 CONFERENCE REPEAT DIAL

SAVED DIAL

ABB: COMMON ABB: GROUP

[ ]

CHECK CLEAR

TRUNK 01 NUMBER SAVED

[MENU][DIRECTORY]

Abbreviated Dialing gives you quick access to numbers you call frequently. This saves time, for example, when calling a client with whom you deal often. Instead of dialing a long telephone number, you just use Abbreviated Dialing.

There are three types of Abbreviated Dialing: Common, Group and Personal. All co-workers within your Tenant Group can share the Common Abbreviated Dialing numbers. All co-workers in your Department Calling Group can share the Group Abbreviated Dialing numbers. (See page 35 for more on Department Calling.) Only you can use your Personal Abbreviated Dialing numbers. To set up Personal Abbreviated Dialing, turn to One-Touch Calling on page 78.

1. + (for Common).

(for Group).

2. Dial Abbreviated Dialing bin number (000-499 or 0000-1999).

Ask your Communications Manager

for your bin numbers.

3. Dial telephone number you want to store (up to 24 digits).

Valid entries are 0-9, # and *. To

enter a pause, press MIC.

4. + Enter the name associated with the Abbreviated Dialing number.

Refer to Name Storing on page 72 for

instructions on entering names.

5. + to hang up.

To store an

Abbreviated Dialing

number

(recommended for

display phones only):

Abbreviated Dialing

1. + .

2. Dial bin number.

The stored number dials out. The sys-

tem selects a line for you.

1. + or (Common Abbreviated Dialing).

To preselect, press a line key instead

of CALL1.

2. Dial Common Abbreviated Dialing bin

number.

The stored number dials out. Unless you preselect, the system selects a line for you.

1. + .

2. Dial bin number.

The stored number dials out. The system selects a line for you.

1. + (Group Abbreviated Dialing).

To preselect, press a line key instead

of CALL1.

2. Dial Group Abbreviated Dialing bin

number.

The stored number dials out. Unless you preselect, the system selects a line for you.

To dial a Group

Abbreviated Dialing

number:

To dial a Common

Abbreviated Dialing

number:

Abbreviated Dialing

2. (Common only).

3. Dial the Abbreviated Dialing code (e.g.,

001).

If the entire stored number is too long for your phone's display, press * to see the rest of it.

To check more Abbreviated Dialing numbers, repeat from step 2.

To check your stored

Abbreviated Dialing

numbers:

Abbreviated Dialing

Account Codes are codes you enter that help keep track of outside calls. There are two types of Account Codes: Optional and Forced. With optional codes, the Account Codes you enter are solely for categorizing your calls. For example, if you work in an accounting firm that must bill back customers for time on the phone, Optional Account Codes are for you. Forced Account Codes also let you categorize calls, but you must enter one before placing outgoing calls. If you don't enter the code, you can't place the call. This ensures that calls don't go out untracked.

Check with your Communications Manager to find out if your system uses Account Codes - and which codes you should enter. Account Codes can be from 1-16 digits long, using 0-9 and #.

1. + Account Code (1-16 digits) + .

1. Access trunk for outside call.

You can access a trunk by pressing a line key or by dialing a code. Refer to page 86 for more on placing outside calls.

2. + Account Code (1-16 digits) + .

3. Dial the number you want to call.

If you hear "stutter" dial tone after dialing the number, your system requires an ARS Authorization Code. Ask your Communications Manager for your codes.

To enter an Account

Code while placing an

outside call:

To enter an Account

Code any time while

on an outside call:

Account Codes

You can use your extension like an alarm clock to remind you of appointments and important meetings. Your phone has two types of alarms:

●

Alarm 1 - which sounds only once at the preset time.

●

Alarm 2 - which sounds every day at the preset time.

1. + + Alarm type (1

or 2).

2. Dial the alarm time (24-hour clock).

For example, for 1:15 PM dial 1315.

3. to hang up.

1. + + Alarm type 1

or 2 + .

1. + + Alarm type 1

or 2.

2. + to hang

up.

To cancel an alarm:

To check the pro-

grammed alarm time:

To silence an alarm:

To set the alarm:

Alarm

☞

This feature requires a Voice Announce Unit (VAU).

Automated Attendant automatically answers your system's outside calls, plays a prerecorded greeting and then lets callers directly dial you or your co-workers. This gives your system immediate answering and routing of calls without an operator or dispatcher. The Automated Attendant can:

●

Simultaneously answer up to six calls.

●

Route calls to an extension, Department Group or Voice Mail and provide additional options if the extension or group is unavailable.

●

Give you the option of recording or modifying the Automated Attendant greetings (see below).

1. + .

2. To record, dial .

To listen, dial .

To erase, dial .

3. Dial the VAU message number (01-16) for the Automated Attendant greeting you want to record, listen to or erase.

Your Communications Manager can

tell you which message to enter.

If recording, begin when you hear the announcement, "Please start recording." When done, press # to check what you recorded.

When listening to a message, press # to hear the message again.

If erasing, you can cancel erasing by pressing HOLD before hanging up.

4. to hang up.

To record, listen to or

erase an Automated

Attendant greeting:

Automated Attendant (VAU)

Background Music (BGM) sends music from an FM receiver, tape deck or CD player your company provides to the speaker in your telephone. This helps give you a pleasant working environment. The Background Music plays whenever your phone is idle.

1. + .

2. to hang up.

To Turn BGM on or

off:

Background Music

Barge In permits you to break into a co-worker's established call. Use Barge In when you have to get a message through right away (such as in an emergency). Barge In sets up a three-way call between you, your co-worker and their caller.

Your system provides two Barge In modes: Monitor Mode and Speech Mode. With Monitor Mode, you can listen in on another user's conversation but you cannot participate. With Speech Mode, you can listen and join into the conversation. Check with your Communications Manager to see which type of Barge In you have.

1. Call busy extension.

2. (Barge In).

To Barge In on a conversation in progress:

CAUTION

Unauthorized intrusion on calls using the Barge In feature may be interpreted as an invasion of privacy.

Barge In

Use Call Forwarding to redirect your calls to another extension. With Call Forwarding, you're sure your calls are covered when you are away from your work area. There are four types of Call Forwarding:

●

Call Forwarding when Busy or Not Answered

Calls forward when your extension is busy or not answered.

●

Call Forwarding Immediate

All calls forward immediately to the destination, and only the destination rings.

●

Call Forwarding when Not Answered

Calls forward when your extension is not answered.

●

Call Forwarding Immediate with Both Ringing

All calls forward immediately to the destination, and both the destination and your extension ring (not for Voice Mail).

●

Personal Answering Machine Emulation

Have your phone emulate an answering machine. Turn to page 125 for more on Voice Mail.

Call Forwarding will reroute calls ringing your extension, including calls transferred from another extension. You must enable Call Forwarding from your phone. To redirect your calls if you are at another phone, use Call Forward Follow Me on page 22.

1. + .

(Call Forward to Station).

2. Dial Call Forwarding condition:

1 = Personal Answering Machine

Emulation (then skip to step 4)

2 = Busy or not answered 4 = Immediate 6 = Not answered

7 = Immediate with simultaneous ring-

ing (not for Voice Mail)

0 = Cancel

To activate or cancel

Call Forwarding:

Call Forwarding

3. Dial destination extension, Voice Mail master number or press Voice Mail key.

You cannot forward to a Department Group pilot number. Once you forward, only the destination user can place an Intercom call to you.

4. Dial Call Forwarding type: 2 = All calls 3 = Outside calls only 4 = Intercom calls only

5. to hang up (if you dialed

in step 1).

Your DND or Call Forwarding (Station) Programmable Function Key flashes when Call Forwarding is activated.

To activate or cancel

Call Forwarding

(Cont’d):

Call Forwarding

Use Off-Premise Call Forwarding to forward your calls to an off-site location. Stay in touch when you're away from the office by forwarding to your cellular phone, home office, hotel or meeting room.

1. + .

1. (Call Forward to Device).

2. + Dial line access code.

Line access codes are 9 (ARS/Trunk Group Routing), 804 + Line Group (19, 01-99 or 001-128) or #9 + Line number (e.g., 05 or 005 for line 5).

3. Dial the outside number to which your calls should be forwarded.

4. .

5. to hang up (if you dialed *4

in step 1).

Your DND or Call Forwarding (Device) Programmable Function Key flashes.

1. + .

1. (Call Forward to Device).

2. + .

3. to hang up (if you dialed *4 in step 1).

Your DND or Call Forwarding (Device) Programmable Function Key stops flashing.

To cancel Call

Forwarding Off-

Premise

To activate Call

Forwarding Off-

Premise:

Call Forwarding Off-Premise

While you are at a co-worker's desk, you can direct your calls to your co-worker's extension. Use Call Forward Follow Me if you get detained with your co-worker longer than expected. Instead of ringing your own phone unanswered, your calls will ring you where you are. (To reroute calls from your own extension, use Call Forwarding on page 19.)

1. + .

1. (Call Forward to Station).

2. + Dial your own extension number (i.e., the source).

3. Dial Call Forwarding type: 2 = All calls

3 = Outside calls only 4 = Intercom calls only

4. to hang up (if you dialed

in step 1).

Your Call Forwarding (Station) Programmable Function Key flashes when Call Forwarding is activated.

1. + .

1. (Call Forward to Station).

2. .

3. to hang up (if you dialed in step 1).

Your Call Forwarding (Station)

Programmable Function Key goes out.

To cancel Call Forward

Follow Me:

To activate Call

Forward Follow Me:

Call Forward Follow Me

If you call an extension that is Call Forwarded or in Do Not Disturb, use Call Forwarding/DND Override to talk to the extension user anyway. This is helpful, for example, if you have an important message or emergency and you must get through.

1. Call the forwarded or DND extension.

2. (Override).

To override an

extension:

Call Forward/DND Override

You can time your outside calls on your telephone display. You'll find Call Timer indispensable if you must keep track of your time on the phone. For incoming calls, the Call Timer begins as soon as you answer the call. For outgoing calls, the Call Timer starts about 10 seconds after you dial the last digit.

1. Place or answer the outside call.

The Call Timer starts automatically.

To time your outside

calls:

Call Timer

After you call a busy extension, use Call Waiting to wait in line (i.e., Camp On) without hanging up. When you Camp On, the system signals the busy user indicating that you are waiting. Your call goes through when the busy extension becomes free.

Call Waiting also helps when you are on the phone because it lets you know when additional calls are trying to get through. Call Waiting lets your callers wait in line without being forgotten.

Note: When you call a busy attendant, your call will normally "stack

up" in queue behind other waiting callers.

1. Call the busy extension. You must hear busy tone.

2. or (Camp On).

3. Wait without hanging up.

Your Camp On Programmable

Function Key lights while you wait.

If you hang up, the system converts

your Camp On to a Callback (see page

26). To Camp On to a trunk, see the Trunk

Queuing feature on page 123.

1. Hang up.

If you skip step 2, the extension will

call you back when it becomes free.

2. + .

(Camp On).

Your Camp On Programmable

Function Key goes out.

To cancel a Camp On

request:

To Camp On to a busy

extension:

Call Waiting/Camp On

When you call a busy extension, you can leave a Callback request for a return call. You do not have to repeatedly call the busy extension back, hoping to find it idle. When you leave a Callback, the system handles your request as follows:

●

When the busy extension becomes idle, the system rings you.

●

After you answer the Callback ring, the system then rings the for-

merly busy extension. (If that extension doesn't answer, the system cancels the Callback.)

●

As soon as the other extension answers, the system sets up an

Intercom call between you and them.

If your phone has Automatic Callback, you answer the Callback ring as soon as you lift the handset. If your phone doesn't have Automatic Callback, you must press the ringing line appearance key to answer the Callback ring.

1. Call a busy extension.

2. or (Callback).

3. Hang up.

4. Lift handset when busy extension calls you back.

If you don't have Automatic Callback, you'll have to press the ringing Line Appearance key.

1. + .

(Callback).

To cancel a Callback:

To place a Callback:

Callback

Caller ID allows a display keyset to show an incoming caller ’s telephone number (up to 12 digits) and optional name. The Caller ID information can be displayed either before or after answering a call. Normally, the system provides the Caller ID post-answer display. With the pre-answer display, you can preview the caller’s number before picking up the ringing line. Your Communications Manager can tell you which option you have. This information is stored in Caller ID bins.

Display telephone users have the ability to check the identity of an incoming call while they are currently busy on a call. The type of information that displays will depend on the type of call being received. Intercom calls will display station names, while incoming trunks calls will display Caller ID, ANI or the name assigned to the line. Depending on the system programming, this information can be displayed either automatically or manually.

Caller ID will temporarily store 16 calls (this included abandoned or unanswered calls). New calls replace the old calls when the maximum number of calls is reached.

1. Press + .

If the Caller ID data includes the name, you can scroll left and right by pressing * and #.

2. Press to answer the call.

1. Do not lift the handset and press .

If the Caller ID data includes the name, you can scroll left and right by pressing * and #.

2. or press to answer the call.

To display the

name/number for

your incoming call

(

without

Automatic

Handsfree enabled):

To display the name/

number for your

incoming call (

with

Automatic Handsfree

on Incoming

Line/Loop Key calls):

Caller ID

You can store the Caller ID data in the system’s Caller ID Table or in one of your One Touch keys.

1. Press (Caller ID Edit).

2. T

o store a number in a One Touch key:

Dial (Personal) + Press + Press One Touch key that will store the Caller ID information + (Optional - if name is not sent from telco) If you see ENTER NAME, enter the name you want to associate with the stored number.

o store a number in a Common

Abbreviated Dialing Bin:

Dial (Company) + Press + Dial the bin number in which you want to store the number (0-999) + (Optional if name is not sent from telco) If you see ENTER NAME, enter the name you want to associate with the stored number.

You cannot edit a name if it was sent

from the telco.

Press to toggle between upper

and lower case letters.

For information on entering names,

refer to the Name Storing feature.

When entering information into the company Caller ID Table, if the table is full, you will see a TABLE IS FULL

message after pressing (Company).

To Automatically Add

New Numbers to the

Caller ID Table:

Caller ID

1. Press .

2. Dial or press

(Caller ID Edit).

3. Dial (New).

If you see TABLE IS FULL, you cannot add any more entries to the Caller ID Table.

4. Enter the number you want to add to the Caller ID Table.

For wild card entries, press FLASH. This allows you to associate several phone numbers with the same name. For example, 926-540(FLASH) would associate all numbers from 5400-5409 with the same name.

5. Press .

6. Enter the name to be assigned to the number.

Refer to the Name Storing feature for help on entering a name.

7. Press .

8. Return to Step 3 to add another number to the table or press to exit.

1. Press .

2. Dial or press (Caller ID Edit).

3. Dial (Change).

To Manually Change

an Entry in the Caller

ID Table:

To Manually Add New

Entries to the Caller ID

Table:

Caller ID

4. To find a name entry in the Table:

●

Dial .

●

Enter the name you want to change

and press .

The system finds the first name that

matches the letters you entered.

To find a number entry in the Table:

●

Dial (No).

●

Dial the number you want to change and press .

●

Re-enter the highlighted number and press when you are done. You

return to Step 3.

You can quickly edit the name for the

selected number by pressing .

5. Press to exit.

1. Press .

2. Dial or press (Caller ID Edit).

3. Dial (Delete).

4. T

o delete a number in the Table:

●

Dial .

To Manually Delete an

Entry in the Caller ID

Table:

To Manually Change

an Entry in the Caller

ID Table (Cont’d):

Caller ID

●

Enter the name you want to delete and press .

The system finds the first name that matches the letters you entered. To search for other names with the same letters, press and .

If you see NO MATCH, the name doesn’t exist.

●

To delete the name, press .

●

Dial to confirm the deletion or

dial to cancel. In either case, you return to Step 3.

You can quickly edit the number for the selected name by pressing CHECK.

o delete a number in the Table:

●

Dial (No).

●

Dial the number you want to delete

and press .

●

When you find the number you want

to delete, press .

●

Dial to confirm the deletion or dial to cancel. In either case,

you return to Step 3.

You can edit the name for the selected number by pressing CHECK.

To Manually Delete an

Entry in the Caller ID

Table (Cont’d):

Caller ID

1. Press .

2. Dial . If you missed any calls, the displays shows MISSED

CALL C:2 E:3

The second row of your display shows the Caller ID number you missed. To see the name (if sent from the telco), press CHECK.

If you missed more than one call, press and to see the list.

3. To call the displayed number, dial .

To erase the displayed number without

returning the call, dial .

4. Press to hang up.

1. While on a call with a second call ringing in, press and then press the flashing .

The display indicates the caller infor-

mation.

2. To clear the display, either press CLEAR or it will clear on it’s own.

To manually display

caller information for

a second call:

To check if any Caller

ID calls rang your

phone while you

were away from your

desk:

Caller ID

Conference lets you add additional inside and outside callers to your conversation. With Conference, you can set up a multiple-party telephone meeting without leaving the office. The system allows either four or eight parties maximum per Conference.

In addition to Conference, there are other ways to have a telephone meeting. See Voice Call Conference (page 34), Meet Me Conference (page

63), Meet Me Paging (page 65) and Tandem Trunking (page 115).

1. Place or answer call.

2. or (Conference).

3. Place or answer next call.

To access the outside call, either press or dial a trunk access code. See Outside Calls on pages 84 and 86 for more.

4. or (Conference).

You may be able to have up to 32 callers. Repeat this step to add more parties.

5. After adding all parties, press again to begin the Conference.

1. to hang up.

You can set up a Conference with two outside callers and then drop out of the call - leaving the callers talking in an Unsupervised Conference. Refer to Tandem Trunking on page 115 for more.

To exit a Conference

(without affecting the

other parties):

To set up a

Conference:

Conference

With Voice Call Conference, others in your work area can easily join into your outside calls. To initiate a Voice Call Conference, press a uniquely programmed Voice Call Conference key and tell your coworkers to join the call. The system releases the privacy on the line, and other users can just press the line key to join in. The system allows either four or eight parties maximum per Conference. Voice Call Conference does not use the telephone system features to announce the call. You just announce it "through the air" to your co-workers.

In addition to Voice Call Conference, there are other ways to have a telephone meeting. See Conference (page 33), Meet Me Conference (page

63), Meet Me Paging (page 65) and Tandem Trunking (page 115).

1. Place or answer trunk call.

2. (Voice Call Conference).

3. Announce Voice Call Conference.

Just tell your co-worker's about the call. Do not use telephone system features to announce it.

1. After Conference request, press indicated line key ( ).

1. to hang up.

To exit a Voice Call

Conference without

affecting the other

parties:

To join a Voice Call

Conference

(if invited):

To set up a Voice Call

Conference with a co-

worker in your imme-

diate work area:

Conference, Voice Call

If you work closely with a group of co-workers, your Communications Manager may have programmed you into a Department Calling Group. Department Calling makes it easier for others in your company to send calls to your group. This is because your Department Calling Group has a dedicated pilot number. To get a free group member, co-workers can just dial the pilot number instead of the group member's extensions. If you don't want to receive Department Calls, you can log out of your group. You can log back in when you again want to receive calls.

Calls into your Department Group can route in two different ways: Priority Routing and Circular Routing. With Priority Routing, incoming calls route to your group's highest priority extensions first.

Department Calling

Priority Routing

Call

920 - 200A

With Circular Routing, each call rings a new extension.

1. + Department Group pilot number.

1. + + .

(Department Group log out).

The key lights while you are logged out.

1. + + .

1. (Department Group log out).

The key goes out when you log back in.

To return to your

Department Group:

To log out of your

Department Group:

To call a Department

Group:

Department Calling

Circular Routing

Call 1

Call 2

Call 3

92700 - 08

Call 4

If you place an Intercom call to a busy Department Group member, Department Step Calling allows you to quickly call another member in the same group. You don't have to hang up and place another Intercom call. You can also use Department Step Calling to cycle through the members of a Department Group.

1. Place call to busy Department Group member.

Place call to Department Group pilot number.

2. or (Step Call).

3. Repeat step 2 to call other Department Group members.

To make a Step Call:

Department Step Calling

Use Dial Number Preview to preview a number in your telephone's display before you dial it out. This helps you avoid dialing errors. For example, if you review the previewed number and find an error, you can cancel the number and re-enter it correctly. Dial Number Preview is available for both outside and Intercom calls.

1. Do not lift handset or press .

2. + Number you want to preview.

3. to dial out the displayed number. If the displayed number is an outside num-

ber, it must contain a line access code.

to cancel the number without dial-

ing it out.

to dial out the displayed outside

number on the selected line.

If your previewed outside number has

a trunk access code (e.g., 9), you can press instead.

The system will not

automatically strip out a trunk access code when you press a line key.

To use Dial Number

Preview to place a

call:

Dial Number Preview

When you enable Dial Pad Confirmation Tone for your extension, you hear a beep each time you press a dial pad key. This beep reminds you that you have pressed a key. The confirmation tone is particularly helpful for Intercom calls and calls on Dial Pulse lines. For these types of calls, you don't hear tones echoed back to your handset or speaker to confirm your dialing.

1. + .

You hear confirmation beeps.

2. to hang up.

To enable or disable

Dial Pad Confirmation

Tone:

Dial Pad Confirmation Tone

Use Directed Call Pickup when you need to answer a call ringing another extension without leaving your phone. This lets you easily cover a co-worker's calls when they have to be away from their desk.

1. or .

2. .

3. Dial your co-worker's extension number.

To intercept calls ring-

ing a co-worker's

phone:

Directed Call Pickup

If you have a Display or Super Display phone, Directory Dialing allows you to select a co-worker or outside number from a list of names, rather than dialing the phone number. There are four types of Directory Dialing:

C - Company (Common) Abbreviated Dialing D - Department (Group) Abbreviated Dialing P - Personal Abbreviated Dialing (One-Touch Keys) X - Co-worker’s extension

Directory Dialing follows any feature restrictions that your system may have enabled. For example, if your extension cannot normally use Common Abbreviated Dialing, Directory Dialing can’t access it either.

1. Do not press or .

2. or (Directory Dialing).

If you wait too long between your selections, Directory Dialing automatically cancels.

3. Dial the type of Directory Dialing from the table below:

If you dial 7 from a Super Display

keyset, your One-Touch Key names will display. Pressing or

scrolls through the names in key number order (not alphabetically).

4. Dial the first letter/number for the

name/number you want to call.

2 (C) = Company (Common

Abbreviated Dialing)

3 (D) = Department (Group)

Abbreviated Dialing

7 (P) = Personal Abbreviated

Dialing (One-Touch Keys)

9 (X) = Extensions

To use Directory

Dialing from a display

keyset:

Directory Dialing

For example, dial 2 if the name

begins with A, B, C or 2.

If the name begins with Q or Z, dial 0.

5. Look at your phone’s display and dial the digit for the letter/number selected in step 4 above.

For example, if you dialed 2 in step four, you’ll see: 1=A 2=B 3=C 4=2. You’ll want to dial 1 to select the letter A, 2 to select B and so on.

The first name/number that begins with your selection displays.

If you see, “UNLISTED NAME,” there is no name stored for your selection.

If you have a Super Display keyset, the first 10 numbers that match your selection will display. To see the next 10 matches, press [SCROLL]. To see the previous 10 matches, press [->].

6. Press or to scroll through all the names/numbers that begin with that letter/number.

or press , or to

place the selected call.

1. Press .

1. Press (Directory Dialing).

To review your

Directory Dialing

entries while on a call:

To cancel Directory

Dialing:

To use Directory

Dialing from a display

keyset (Cont’d):

Directory Dialing

Do Not Disturb (DND) blocks incoming calls, Call Forwards and Paging announcements to your extension. DND permits you to work undisturbed at your desk without interruptions from your phone. When you activate DND, incoming calls still flash your line keys. While in DND, you may use your phone in the normal manner for placing and processing calls.

There are four Do Not Disturb options:

1. Do not lift the handset.

+ .

If you wait more than 10 seconds before going to step 3, your system automatically enables option 3. If you already have DND enabled, waiting more than 10 seconds cancels it.

3. Dial the DND option code (0-4).

To activate or deacti-

vate Do Not Disturb:

Do Not Disturb Options

1 Blocks your outside calls 2 Blocks Paging, Intercom calls, Call

Forwards and transferred outside calls

3 Blocks all calls 4 Blocks Call Forwards 0 Cancels Do Not Disturb

Do Not Disturb

Your system may have Door Boxes. A Door Box is a self-contained Intercom unit typically used to monitor entrance doors. A visitor at the door can press the Door Box call button (like a door bell). The Door Box then sends chimes to certain extensions. If you receive Door Box chimes, you can just lift the handset to answer them. You can then talk to the visitor at the door.

Door Boxes come in handy at delivery entrances. Your company doesn't have to have someone at the door to monitor the entrance. You can just answer the Door Box instead. If the door has an electric strike, you can even use your telephone to release the door.

1. + + Door Box number (1-8).

1. While talking to the Door Box, press

To activate the Door

Box strike:

To answer a Door Box

chime:

To call a Door Box:

Door Box

If you do a lot of call processing (like an operator or dispatcher), you may have either a 110-Button or 24-Button Direct Station Selection (DSS) Console. The DSS Console gives you a Busy Lamp Field (BLF) and onebutton access to extensions, trunks and certain system features. Use the DSS Console to help you:

●

Call Extensions and Door Boxes

●

Place, answer and Transfer outside calls

●

Make Internal or External Pages

●

Switch the Night Service mode

●

Activate DSS Console Alternate Answer (i.e., redirect your calls to another DSS Console)

Your DSS Console may also have keys stored with dialing codes or Programmable Function Key operations. This gives your DSS Console many of the features available on One-Touch and function keys. Check with your Communications Manager to see if your console has these functions.

1. With the 110-button console, press EXT.1 or EXT.2 to select the range.

On 28i/124i, EXT.2 selects outside lines.

2. Press DSS Console key.

If your call voice-announces, you can make it ring by dialing 1. If you don't have Handsfree, lift the handset to speak.

Extension BLF

If DSS key is . . .Extension is . . .

On Busy on a call Off Idle Flashing fast In DND

To call an extension

from your DSS

Console:

DSS Console

1. Press DSS Console key assigned to outside line.

On 28i/124i, pressing EXT. 2 selects

the DSS keys for outside lines.

2. Dial outside telephone number.

If you don't have Handsfree, you

must lift the handset to speak.

1. Press flashing DSS Console key assigned to outside line.

1. Press DOOR + DSS Console key for Door Box you want to call (1-8).

If you don't have Handsfree, you must lift the handset to talk to the Door Box.

Door Box BLF

If DSS key is . . .Door Box is . . .

On Busy or ringing in

Off Idle

To call a Door Box

from your DSS

Console:

To answer an outside

call from your DSS

Console:

Outside Line BLF

If DSS key is . . .Outside line is . . .

On Busy on a call

Off Idle

Flashing slowly Ringing

To place an outside

call from your DSS

Console:

DSS Console

1. Place or answer call.

If you are on an Intercom call, press

before going to the next step.

2. Press DSS Console key for extension

that will receive Transfer.

You cannot Transfer to an extension

that is busy or in DND.

3. (Optional) Announce call.

If the called party doesn't want the

call, press flashing to retrieve it.

4. to hang up.

1. Press PAGE (for External Paging) or

GROUP (for Internal Paging).

2. Press DSS Console Paging key.

DSS keys 1-8 are for External Paging zones 1-8. DSS keys 1-64 are for Internal Paging zones 1-64. (If the zone is busy, try again later.)

If you don't have Handsfree, lift the handset to make your announcement.

Paging BLF

If DSS key is . . . Zone is . . .

On Busy

Off Idle

To make a Page using

your DSS Console:

To Transfer a call

using your DSS

Console:

DSS Console

1. Press Night Service key (NIGHT, DAY, BREAK or NITE 2).

1. Press ALT.

You hear a short confirmation tone.

If you hear a long tone, you cannot enable Alternate Answer. Another user has already enabled your console as their Alternate Answer destination.

Alternate Answer BLF

When the ALT Alternate Answer

key is . . . is . . .

On Enabled

Off Disabled

To activate DSS

Console Alternate

Answer:

Night Service BLF

If this key is lit . . . System in in the . . .

NIGHT Night Mode

DAY Day Mode

BREAK Rest Mode

NITE2 Midnight Mode

Switching the Night

Service mode from

your DSS Console:

DSS Console

Flash allows you to access certain features of the telephone company or PBX to which your phone system is connected. This lets you take full advantage of whatever features the connected telephone company or PBX offers. Flash accesses these features by momentarily interrupting the loop current on your outside line. This is much like briefly pressing and then releasing the hookswitch on your telephone at home.

To flash the outside

line you are on:

Flash

Forced Trunk Disconnect enables you to disconnect (release) another extension's active outside call if you need to use their line. You can then place a call on the released line.

1. Press for the busy trunk.

Dial trunk access code (e.g., + trunk number).

2. .

You hear confirmation beeps as the system disconnects the line. You can now place a call on the free line.

To disconnect a busy

trunk:

C A U T I O N

Forced Trunk Disconnect abruptly terminates the active call on the line. You should use this feature only in an emergency and when no other lines are available.

Forced Trunk Disconnect

☞

This feature requires a Voice Announce Unit (VAU).

A General Message is a prerecorded Voice Announce Unit (VAU) message to which you and your co-worker's can listen. This message typically contains important company information that all employees should hear.

1. Do not lift the handset or press .

1. + .

2. To record, dial .

To listen, dial .

To erase, dial .

If you dial 5 or 7, you can dial # to

hear the message again.

If you dial 3, you can press HOLD to

cancel before going to the next step.

3. to hang up.

MW flashes on each phone until the

user listens to the message.

To record, listen to or

erase your General

Message:

To listen to the

General Message:

General Message

If you frequently work together with the same people, your extensions may be in a Call Pickup Group. This allows you and your co-workers to use Group Call Pickup to easily answer each other's ringing calls. Group Call Pickup also helps if you frequently cover for co-workers in another Pickup Group. When a call rings one of their phones, you can intercept it even if you don't know their extension numbers.

With Group Call Pickup, you can intercept the following types of calls:

●

A call ringing an extension in your own Pickup Group.

●

A call ringing an extension in another Pickup Group when you

know the group number.

●

A call ringing an extension in another Pickup Group when you

don't know the group number.

1. + (Pickup).

+ .

When you don't know the Pickup Group Number

1. + (Pickup).

+ .

When you know the Pickup Group number

1. + (Pickup).

+ + Pickup

Group number (1-9 or 01-64).

To answer a call

ringing a phone in

another Pickup

Group:

To answer a call ring-

ing another phone in

your Pickup Group:

Group Call Pickup

Use Group Listen when you want others in your office to listen in on your call. While you talk on the handset, your caller's voice broadcasts over your telephone's speaker. Group Listen automatically turns your Handsfree microphone off so your caller cannot hear the conversation in your office.

1. Place or answer call using the handset.

2. twice (but do not hang up).

SPK flashes slowly.

You can talk to the caller through your handset. Your co-workers hear your caller's voice over your phone's speaker.

When you press SPK once, you turn your Speakerphone on and your handset off. The second press turns on Group Listen.

You must have a speakerphone for Handsfree operation.

1. Do not hang up + Press flashing .

You can talk to your caller over your handset. Your co-workers can no longer hear your caller's voice.

To cancel Group

Listen (without hang-

ing up your call):

To talk Handsfree

after initiating Group

Listen:

To initiate Group

Listen:

Group Listen

When it's inconvenient to hold the handset, you can use the speaker and microphone in your telephone and talk Handsfree instead. Handsfree is great when you don't have a free hand for the phone. (For example, you may want to enter data at a computer terminal while talking to a customer on the phone.)

There are three types of Handsfree operation:

1. or or .

2. Place call.

3. Speak toward phone when called party answers.

1. and hang up the handset.

2. to hang up when you are done.

To change a

Handsfree call into a

handset call:

To change a handset

call into a Handsfree

call:

To talk Handsfree:

Handsfree You can place and answer calls by pressing

SPK instead of using the handset. You must

have a Speakerphone to have Handsfree.

Check with your Communications Manager.

Automatic You can press a line or line appearance key Handsfree without first lifting the handset or pressing

SPK. Your Communications Manager may have enabled this option for you.

Monitor You can place a call without lifting the handset,

but you must lift the handset to speak. You always have this option - regardless of the type of phone you have or how your system is set up.

Handsfree and Monitor

To get even more freedom and convenience than with Handsfree, purchase a Headset and connect it to your telephone. In addition to having your hands free for other work, you'll have privacy on a call that is not available with Handsfree.

1. Unplug the telephone handset and plug in the headset.

2. Press (Headset).

+ .

You hear a confirmation beep. The headset key lights when you enable the headset mode.

You can still receive and respond to voice-announced Intercom calls while in the headset mode.

1. to make an outside call.

to get Intercom dial tone.

If on a call, to hang up.

1. Unplug the headset and plug in the handset.

2. (Headset).

+ .

To disable the head-

set mode:

While you're in the

headset mode:

To enable the

headset mode:

Headset Operation

Don't place your handset down on the desk when you need your caller to wait, use Hold instead. Hold places your call in a temporary waiting state until you can get back to it. While the call waits, you can process calls or use other features. And don't worry if you forget about the call and leave it on Hold too long - it will recall back to you.

Your telephone system provides four types of Hold (see the chart below). Your Communications Manager can tell you which types you can use.

System Hold

The or key flashes slowly while on Hold; flashes fast when recalling.

To place an outside

call on System Hold:

System Hold For your normal calls . . .

When you place an outside call on System Hold, it flashes your line key and the line keys on your co-worker's phones as well. Either you or another co-worker can pick up the call on Hold.

Exclusive For high priority calls . . . Hold After you place an outside call on Exclusive Hold,

it flashes your line key but looks busy to your coworkers. Only you can pick up the call from Hold.

Group Hold Put calls on Hold for your Department Group . . .

If you are a member of a Department Calling Group, you can use Group Hold. When you place an outside call on Group Hold, only you and the members of your Department Calling Group can pick it up.

Intercom Hold While talking to a co-worker . . .

Intercom calls can also go on Hold. However, the Intercom call on Hold stays on your phone. Another extension user cannot pick it up.

Hold

1. Pressing flashing .

Exclusive Hold

1. (Exclusive Hold).

The key flashes fast while on

Hold; flashes slowly when recalling.

1. Pressing flashing .

Group Hold

1. + + to hang

up.

1. + .

Intercom Hold

1. + to hang up.

1. + .

To pick up an

Intercom call from

Hold:

To place an Intercom

call on Hold:

To pick up a call on

Group Hold:

To place a call on

Hold so anyone in

your group can pick it

up:

To pick up an outside

call on Exclusive Hold:

To place an outside

call on Exclusive Hold:

To pick up an outside

call on System Hold:

Hold

When you need one-button calling and Transfer to a co-worker, use Hotline. You'll find Hotline to be a great convenience if there is someone in your company with whom you work closely (such as your business partner). You and your partner can call or Transfer calls to each other just by pressing a single key.

Your Hotline key shows the status of your Partner's extension:

1. (Hotline).

Optionally lift the handset.

1. (Hotline) + Announce call and hang up.

(Hotline) + Hang up to have your call wait at your Hotline partner unannounced.

If unanswered, the call recalls to you.

1. If you hear two beeps, speak toward the phone.

If your telephone rings, or .

To answer a call from

your Hotline partner:

To Transfer your out-

side call to your

Hotline partner:

To place a call to your

Hotline partner:

When the key is . . . Your partner's phone is . . .

Off Idle

On Busy or ringing

Fast Flash In Do Not Disturb

Hotline

Call a co-worker over the Intercom. Normally, you are not restricted from placing an Intercom call to any other extension. However, if your telephone system is shared by several businesses, you may not be able to call the other business's extensions. Check with your Communications Manager.

1. + Extension number.

You can optionally dial 0 for your

operator or *8 for your Voice Mailbox.

If the extension you call is busy or doesn't answer, you can (without hanging up):

- Dial another extension.

- Dial 8 to leave a message in your

co-worker's mailbox.

For one-touch calling, see Hotline (page 58), Call Coverage (page 71) or One-Touch Keys (page 78) instead.

1. If you hear two beeps, speak toward the phone.

Your telephone picks up your voice.

If your telephone rings, .

Intercom calls you place may either ring or voice-announce at your co-worker's extension. What happens depends on how your co-worker's extension is set up. You can, however, dial a code to change from one method to the other.

The Intercom calls you receive can also either ring or voice-announce. You decide the best way to answer your Intercom calls and then enable the option you want.

To answer an

Intercom call:

To place an Intercom

call:

Intercom

If the call is ringing, this makes it

voice-announce. If the call voiceannounces, this makes it ring.

1. + + to hang up.

Intercom Abandoned Call Display

You can display a list of the Intercom calls placed to you while you were away from your phone.

1. + .

Press CALL2 repeatedly until no

more calls display.

2. to return to the normal Time and

Date display.

To display the list of

Intercom calls you did

not answer:

To make your incom-

ing Intercom calls

ring:

To make your incom-

ing Intercom calls

voice-announce:

To change the mode

of an Intercom call

you placed:

Intercom

Instead of dialing a busy or unanswered outside call again, quickly redial it with Last Number Redial. Last Number Redial stores the last outside call you placed in memory so you can easily recall it. The stored number can be up to 24 digits long, using 0-9, # or *.

You can also quickly redial your last call using Repeat Redial (page

103) and Save Number Dialed (page 107).

1. + + .

If you don't press a line key, the system automatically selects a trunk from the same group as your original call.

+ .

The system automatically selects a trunk from the same group as your original call.

The stored number displays for six seconds. The stored number dials out if you:

- Lift the handset

- Press an idle line key

- Press an idle CALL key, or

- Press SPK

1. + .

To erase the stored

number:

To check the stored

number:

To redial your last

call:

Last Number Redial

Line Preference determines how you place and answer calls. There are two types of Line Preference: Incoming Line Preference and Outgoing Line Preference. Ask your Communications Manager which type you have.

Incoming Incoming Line Preference sets how you Line answer calls. When a call rings your phone, Preference lifting the handset answers either the ringing

call (Ringing Line Preference) or seizes an idle line (Idle Line Preference). If you primarily answer calls and seldom place calls, Ringing Line Preference is for you. If you normally place calls and seldom answer them, then Idle Line Preference is for you.

Outgoing Outgoing Line Preference sets how you place Line calls. With Outgoing Intercom Line Preference Preference, you hear Intercom dial tone when

you lift the handset. With Outgoing Trunk Line Preference, you get dial tone on an outside

line when you lift the handset. If you normally call co-workers, use Outgoing Intercom Line Preference. If you frequently call outside your company, use Outgoing Trunk Line Preference.

If you have Incoming Idle Line Preference, Outgoing Line Preference also determines how your phone works as a call rings.

Line Preference

Use Meet Me Conference to have a telephone meeting which lets others join if they choose. After you announce the Meet Me Conference over the Paging, a co-worker joins the meeting by dialing the Meet Me Conference code. There are two types of Meet Me Conference: Meet Me External Conference and Meet Me Internal Conference. With Meet Me External Conference, announce the meeting with External Paging. With Meet Me Internal Conference, announce the meeting with Internal Paging. The system allows either four or eight parties maximum per Meet Me Conference.

In addition to Meet Me Conference, there are other ways to have a telephone meeting. See Conference (page 33), Voice Call Conference (page 34), Meet Me Paging (page 65) and Tandem Trunking (page

115).

Meet Me External Conference

1. While on a call, press .

2. + External Paging zone (1-8 or 0 for All Call).

(External Paging).

You can optionally press CALL1 and dial combined zones *10 to *18 instead. See Paging on page 90 for more on combined zones.

3. Announce the zone.

4. twice when co-worker answers your page.

5. Repeat steps 1-4 for each co-worker you

want to add.

To make a Meet Me

External Conference:

Meet Me Conference

1. + + External Paging zone (1-8 or 0 for All Call).

You connect to the other parties.

Meet Me Internal Conference

1. While on a call, .

2. + Internal Paging zone

(0-9 or 00-64).

(Internal Paging).

You can optionally press CALL1 and dial combined zones *10 to *18 instead. See Paging on page 90 for more on combined zones.

3. Announce the call.

4. twice when co-worker answers your page.

5. Repeat steps 1-4 for each co-worker you

want to add.

1. + (if your phone

is in the zone called).

+ + Zone (0-9 or 00-64) (if your phone is not in the zone called).

(Internal Paging Zone Answer)

(if your phone is in the zone called).

To join a Meet Me

Internal Conference:

To make a Meet Me

Internal Conference:

To join a Meet Me

External Conference:

Meet Me Conference

Need to talk to a co-worker and don't know where they are? Meet Me Paging allows you to set up a private meeting on a Page zone. While you meet on the zone, no one else can hear your conversation, join in or make an announcement using that zone. There are two types of Meet Me Paging: Meet Me External Paging and Meet Me Internal Paging. With Meet Me External Paging, you hold the meeting on an External Paging zone. With Meet Me Internal Paging, you hold the meeting on an Internal Paging zone.

In addition to Meet Me Paging, there are other ways to have a telephone meeting. See Conference (page 33), Voice Call Conference (page 34), Meet Me Conference (page 63) and Tandem Trunking (page 115).

Meet Me External Paging

1. + + External Paging zone (1-8 or 0 for All Call).

(External Paging Zone).

2. Announce the zone.

You can optionally press CALL1 and dial combined zones *10 to *18 instead. See Paging on page 90 for more on combined zones.

1. + + External Paging zone (1-8 or 0 for All Call).

You connect to the other party.

To join a Meet Me

External Page:

To make a Meet Me

External Page:

Meet Me Paging

Meet Me Internal Paging

1. + + Internal Paging zone (0-9 or 00-64).

(Internal Paging Zone).

You can optionally press CALL1 and dial combined zones *10 to *18 instead. See Paging on page 90 for more on combined zones.

2. Announce the zone.

1. + (if your phone is in the zone called).

(Internal Paging Zone Answer)

(if your phone is in the zone called).

+ (if your phone

is not in the zone called).

To join a Meet Me

Internal Page:

To make a Meet Me

Internal Page:

Meet Me Paging

While on an outside call, use Memo Dial to jot a number down in your phone's memory. Memo Dial is like a notepad. For example, if you dial Directory Assistance and ask for a number, you can use Memo Dial to remember it. You can then quickly call the stored Memo Dial number after you hang up.

1. (Memo Dial) + Dial number you want to store + (Memo Dial).

Continue with conversation.

2. to hang up when you are done.

1. Do not lift the handset + (Memo Dial).

The stored number dials out only if you store a trunk access code before the number.

The stored number dials out.

1. Do not lift the handset + (Memo Dial).

The stored number displays.

1. + (Memo Dial).

2. to hang up when you are done.

To erase the stored

Memo Dial number:

To check the stored

Memo Dial number:

To call a stored Memo

Dial number:

To store a number

while on a call:

Memo Dial

Don't keep recalling a busy or unanswered co-worker. Leave them a Message Waiting request for a return call instead. The request is a

flashing lamp at the extension you call and a steadily lit lamp on your phone. When your co-worker answers the Message Waiting, they automatically call your extension. And if someone leaves you a Message Waiting, you'll know you didn't miss their call.

In addition, Message Waiting lets you:

●

View and selectively answer messages left at your display extension.

●

Cancel messages left at your extension.

●

Cancel messages you left at other extensions.

You can leave messages at any number of extensions simultaneously. Also, any number of co-workers can leave you a message at the same time.

1. Call busy or unanswered extension.

2. or (Message Waiting).

3. to hang up.

Your MW lights.

When you have a Message Waiting, MW flashes fast.

1. + .

+ (Message Waiting).

If the called extension doesn't answer,

dial 0 or press (Message Waiting) to leave them a message.

To answer a Message

Waiting:

To leave a Message

Waiting:

Message Waiting

These are the messages co-workers left at your extension. The messages left first display first.

1. + + or

to scroll through your messages.

Press your Message Waiting key or

CALL1 to call the displayed extension.

2. to return to the Time and Date display.

1. (Message Waiting).

2. or to scroll through your messages.

Press your Message Waiting key or

CALL1 to call the displayed extension.

This includes messages you have left for other extensions and messages other extensions left for you.

1. + .

2. to hang up.

1. + + Extension.

2. to hang up.

To cancel messages

you left at an

extension:

To cancel all your

Messages Waiting:

To display/check your

Messages Waiting list:

Message Waiting

Turn your telephone's Handsfree and handset microphone off when you don't want your caller to hear your voice. When you turn your Handsfree or handset microphone off, it stays off until you choose to turn it back on.

This turns your Handsfree micro-

phone off. You can press this key anytime while your phone is idle, busy on a call or ringing.

This turns your Handsfree micro-

phone back on.

1. (Microphone Cutoff).

You hear confirmation beeps. Your

mic is off when the key is lit.

You can press this key anytime while

on an outside call. For Intercom calls, you can only press this key when the coworker you call lifts the handset or

presses to answer.

To turn your

Handsfree and hand-

set microphone off

and on:

To turn your

Handsfree micro-

phone off and on:

Microphone Cutoff

Multiple Directory Numbers

Multiple Directory Numbers allow you to have more than one extension number. In addition to your "normal" extension number (e.g.,

320), you can have additional "virtual" extension numbers on Multiple Directory Number function keys. For example, you can have virtual extension number 600 for your sales calls. When a call routes to 600, it goes to your Multiple Directory Number key assigned to virtual extension 600. In this way, you can easily tell calls to your extension from sales-specific calls. Check with your Communications Manager to see if you have any Multiple Directory Number keys.

Call Coverage

Use a Multiple Directory Number key assigned to a co-worker's extension when you need Call Coverage for their calls. The Multiple Directory Number key shows you when your co-worker is busy and flashes slowly when they have an incoming call. You can even press the key to intercept the incoming call.

You can have Multiple Directory Number keys for many different extensions and virtual extensions. In addition, you and other co-workers can share the same Multiple Directory Number keys. For example, everyone in your department could have a key for the sales virtual extension. Your Multiple Directory Number keys can ring or not ring. Your Communications Manager can tell you how your keys are set up.

1. Press flashing (Multiple Directory Number).

2. (Multiple Directory Number).

Dial virtual extension number.

To place a call to a

Multiple Directory

Number:

To answer a call

ringing your Multiple

Directory Number/Call

Coverage key:

Multiple Directory Numbers/Call Coverage

You can program a name for your extension. The name can be up to 10 digits long. When you call a co-worker that has a display telephone, they see your name instead of your extension number. Your coworker knows who's calling without having to look up your extension number.

Use the following chart when entering or editing your name. When using the One-Touch (DSS) keys, press the key once for the first character, twice for the second character, etc. For example, to enter a C, press DSS1 three times.

Keys for Entering Names

Use this key . . . When you want to . . .

DSS1 Enter characters A-D. After selecting

your entry, press CHECK to have the system accept it.

DSS2 Enter characters E-H. After selecting

your entry, press CHECK to have the system accept it.

DSS3 Enter characters I-L. After selecting

your entry, press CHECK to have the system accept it.

DSS4 Enter characters M-P. After selecting

your entry, press CHECK to have the system accept it.

DSS5 Enter characters Q-T. After selecting

your entry, press CHECK to have the system accept it.

DSS6 Enter characters U-Z. After selecting

your entry, press CHECK to have the system accept it.

DSS7 Enter a hyphen (-). After selecting

your entry, press CHECK to have the system accept it.

Name Storing

1. + + Enter name (see the chart above).

Your name can be up to 10 digits

long.

2. .

You hear confirmation beeps.

3. to hang up.

To program your

extension's name:

Keys for Entering Names

Use this key . . . When you want to . . .

DSS8 Enter a blank space. After selecting

your entry, press CHECK to have the system accept it.

DSS9 Enter extended ASCII characters.

Press repeatedly to scroll through the list. After selecting your entry, press CHECK to have the system accept it.

DSS10 Enter punctuation marks. Press repeat-

edly to scroll through the list. After selecting your entry, press CHECK to have the system accept it.

CHECK Save text entry as part of the name

when you want to select it. You need to press CHECK after selecting characters from One-Touch Keys 1-10. You don't need to press CHECK after dialing a dial pad digit (0-9, # and *).

CLEAR Clear the text entry if you want to start

over.

Dialpad digits 0-9, Enter number, # and * as part of the

# and *. name. You don't need to press CHECK

after entering these characters.

Name Storing

You may be able to activate Night Service for your system. Used after normal working hours, Night Service redirects your system's incoming calls to where they should ring at night. For example, when most of your co-workers have left for home, your system may redirect calls to the security desk. When you activate Night Service, select one of eight modes of operation:

●

Day Mode - normal working hours.

●

Night Mode - after hours (usually evening).

●

Midnight Mode - late at night to early in the morning.

●

Rest Mode - lunch and early evening (dinner time).

●

Day Mode 2 - normal working hours.

●

Night Mode 2 - after hours (usually evening).

●

Midnight Mode 2 - late at night to early in the morning.

●

Rest Mode 2 - lunch and early evening (dinner time).

There are two types of Night Service ringing for outside calls: Assigned Night Answer (ANA) and Universal Night Answer (UNA). With ANA, specific telephones are programmed to ring at night (like the security desk in the example above). UNA causes incoming calls to ring over the External Paging speakers. If your extension has a line key for the call, just press the line key to pick up the UNA call. In addition, you may be able to dial the Universal Answer Code to pick up calls for which you don't have line keys.

Your system may switch Night Service modes automatically. Check with your Communications Manager if this happens, and when the switch-over occurs.

Night Service

1. + + Night Service Password.

The Night Service Password is normally 0000. Check with your Communications Manager.

2. Dial the Night Service Mode: 0= Day Mode, 1 = Night Mode, 2 = Midnight Mode, 3 = Rest Mode, 4= Day 2 Mode, 5 = Night 2 Mode, 6 = Midnight 2 Mode, 7 = Rest 2 Mode

You hear confirmation beeps.

3. to hang up.

1. (Night Service).

You hear a beep and the key lights to

indicate the mode selected:

Day Mode Key Night Mode Key Midnight Mode Key Rest Mode Key Day 2 Mode Key Night 2 Mode Key Midnight 2 Mode Key Rest 2 Mode Key

1. + .

You are connected to the call.

To use Universal

Answer to pick up a

UNA call:

To activate Night

Service using pro-

grammable keys:

To activate Night

Service by dialing

codes:

Night Service

Trying to get in touch with a co-worker who is busy on a handset call? Use Off Hook Signaling to let your co-worker know you're trying to get through. The off hook signal you send to your co-worker is either ringing or a voice announcement over their idle (second) line appearance.

Your phone system provides four Off Hook Signaling options (see the chart below). Ask your Communications Manager which options you have.

If the extension you call has Handsfree . . .

When your off hook signal voice-announces, your co-worker can

Automatic Calling a busy extension automatically Signaling initiates Off Hook Signaling. You'll find this

option helpful if you are someone that must quickly process calls (such as a receptionist or operator).

Manual After reaching a busy extension, manual Signaling signaling gives you the choice of using Off

Hook Signaling or activating another feature. If you don't have Automatic Signaling, you have Manual Signaling.

Selectable Off If your extension has Handsfree, you can have Hook Signaling Off Hook Signaling ring your phone's second Mode channel or voice announce - at your discretion.

There are four types of Off Hook Signaling rings you can receive (ask your Communications Manager):

- Muted off hook ringing

- Normal off hook ringing

- Two beeps over the speaker

- One beep in the handset

Called You extension may block Off Hook Signaling Extension from other extensions. Use this option if you Block don't like to be interrupted while on a call.

Off Hook Signaling

respond by just speaking toward their phone. Their telephone's Handsfree microphone picks up their voice. Your co-worker's initial call continues uninterrupted.

If the extension you call does not have Handsfree . . .

Your co-worker receives Off Hook Signaling ring. They must first place their initial call on Hold before they can respond to you. They cannot just speak toward their phone.

You can use other options when you are trying to get through. Use Call Waiting (page 25) to wait in line without hanging up. Or, you can leave a Callback request for a return call (page 26). If you want, send your coworker a Message Waiting indication (page 68) or a Voice Mail message (page 125). You may also be able to Voice Over (page

129) to your busy co-worker while they stay on their initial call.

(Off Hook Signaling).

If you hear ringback tone, dial 1 to have your call voice-announce (and visa-versa).

1. + .

To answer an Off Hook Signal at your extension, you must first hang up your current call or place it on Hold.

1. + .

If your extension has Handsfree, you can answer an Off Hook Signal by just speaking toward your phone.

To have Off Hook

Signals voice-

announce at your

extension:

To have Off Hook

Signals ring your

extension:

To send Off Hook

Signals to an

extension busy on a

handset call:

Off Hook Signaling

Use your One-Touch Keys for one button access to co-workers, outside lines and selected system features. You'll find this a great time saver when calling the clients and co-workers you talk to most often. Instead of dialing the codes, just press the One-Touch Key.

Your One-Touch Keys give you:

●

Direct Station Selection - One button access to your co-worker's extensions.

●

Personal Speed Dial (Outside Calling) - One button access to outside lines, line groups and telephone numbers. (You can also have Personal Speed Dial if your phone doesn't have One-Touch Keys - see page 81).

●

Abbreviated Dialing - One button access to Common and Group Abbreviated Dialing bins.

●

Feature Codes - One button access to Feature Codes (e.g., 2 for Callback).

●

Chain Dialing - Linking two or more One-Touch Keys for lengthy dialing scenarios.

One-Touch Calling is the first level of operation on the One-Touch Keys. In other words, One-Touch Calling occurs when you just press the One-Touch Key. There is a second level of One-Touch Key functions called One-Touch Serial Operation (page 82).You access these functions by first pressing the One-Touch Serial Operations key.

1. + + you want to program.

2. Dial extension number you want assigned to that key + .

3. Optional for Display Phones: Enter a name for the One-Touch key (see Name

Storing on page 72) + .

3. to hang up.

To program a One-

Touch Key for DSS

(extension) calling:

One-Touch Calling

1. + + you want to program.

2. for Trunk Group Access code.

+ trunk number (01-192) for

a specific trunk.

+ Trunk Group number

(e.g., 1) for a Trunk Group.

3. Dial the number you want to call + .

To enter a pause, press .

4. Optional for Display Phones: Enter a name for the One-Touch key (see Name

Storing on page 72) + .

5. to hang up.

1. + + you want to program.

2. for Common or

for Group Abbreviated Dialing.

3. Dial Abbreviated Dialing storage code

(e.g., 001) + .

4. Optional for Display Phones: Enter a name for the One-Touch key (see Name

Storing on page 72) + .

5. to hang up.

To program a One-

Touch Key for

Abbreviated Dialing:

To program a One-

Touch Key for outside

calling (Personal

Speed Dial):

One-Touch Calling

1. + + you want to program.

2. Dial Feature Code you want to store.

For example, store 2 to make a callback key. Refer to the features in this handbook for the appropriate Service Codes.

3. to hang up.

If you press a line key before pressing a One-Touch Key for outside calling, the system automatically removes any stored trunk codes.

Let the stored number dial out.

2. Press another .

The stored digits dial out.

1. + .

The stored function displays. Repeat this step to check additional keys. If you cannot see the entire number stored,

dial .

2. .

To check the function

of a One-Touch Key:

To chain the functions

of two One-Touch

Keys:

To use a One-Touch

Key:

To assign a Feature

Code to a One-Touch

Key:

One-Touch Calling

Using Personal Speed Dial without One-Touch Keys

1. + .

2. Dial a Personal Speed Dial bin number

(1-9 or 0).

Bins 1-9 correspond to One-Touch

Keys 1-9. Bin 0 corresponds to key 10.

3. Dial outside number you want to call.

The bin should contain a trunk access code: 9, #9 + Trunk number or 804 + Trunk Group number. To enter a pause, press MIC.

4. to hang up.

1. + .

2. Dial a Personal Speed Dial bin number (1-9 or 0).

The stored number dials out.

To dial a Personal

Speed Dial number if

your phone doesn't

have One-Touch Keys:

To program a Personal

Speed Dial number if

your phone doesn't

have One-Touch Keys:

One-Touch Calling

Do you frequently dial a long sequence of codes and numbers for the same operation? One-Touch Serial Operation can simplify your phone by letting you store the entire sequence of steps under a One-Touch Key. This includes dial pad digits, feature keys, function keys and even other One-Touch Keys. For example, before you leave the office at night you can have One-Touch Serial Operation:

●

Place the system in the Night Mode.

●

Call Forward your phone to Voice Mail.

●

Ring your home to let them know you are coming.

One-Touch Serial Operation is the second level of operation for OneTouch Keys. You must press the Serial Operations function key before the One-Touch Key. The first level of operation is One-Touch Calling (page 78). This occurs when you just press the One-Touch Key.

1. + + key you want to program.

2. Enter the sequence of operations you want to store (up to 24 entries).

You can store the following operations:

Feature Codes

0-9, # and *

(for pause)

To store a series of

operations in a One-

Touch Key:

One-Touch Serial Operation

If you store a One-Touch Key as part of a Serial Operation, the system stores the first level (One-Touch) function.

3. (Serial Operations).

4. to hang up.

1. (Serial Operation) + .

1. + (twice).

The stored Serial Operation displays. To check another key, press it twice before going to step 2.

If the stored number does not fit in the display, dial * to see the entire number.

1. + + you want to clear.

2. (Serial Operations).

3. to hang up.

To clear a One-Touch

Serial Operation:

To check the stored

Serial Operation:

To dial using One-

Touch Serial

Operation:

To store a series of

operations in a One-

Touch Key:

One-Touch Serial Operation

There are many types of outside calls that you can answer from your phone. You can tell a lot about the call coming in by listening for ringing, watching your phone's keys and checking the display (if you have one). Also use the chart below as a guide. Ask your Communications Manager about the different types of calls you are expected to answer.

You may have line and loop keys on your phone. A line key is dedicated to a particular outside line. When you press the line key to answer a call, you always get the same line. A loop key works just like a line key, except that it is for any line in a preset line group. When you press a loop key to answer a call, you get whichever line in the group happens to be ringing.

For this type of call... You hear... And see...

Outside Call that rings Two quick rings - flashing slowly your phone repeated (red)

(If you have a line key for it) flashing slowly

Direct Inward Line

(If you have a line Two quick rings - flashing slowly key for it) repeated (green)

flashing slowly

Outside call or DIL Two quick rings - that rings your phone repeated flashing slowly

(If you don't have a line key for it)

Outside call that just No Ringing flashing slowly flashes a line key (red)

without ringing

Outside Calls, Answering

For this type of call... You hear... And see...

Transferred Call Two quick rings - flashing slowly (If you have a line repeated (green) key for it)

flashing fast

Transferred Call Two quick rings (If you don't have a repeated flashing fast line key for it)

These calls initially ring only at your phone.

1. or .

Depending on how your phone is set up, you may answer the call automatically. You phone's Line Preference (page 62) determines what happens when you lift the handset or press SPK to answer a call.

2. Press flashing or .

You may be able to dial #0 at night to pick up calls not ringing your phone.

To answer an outside

call:

Outside Calls, Answering

Your phone offers you several ways to place outside calls. You can:

●

Press a line key for one-button access to a specific line.

●

Press a loop key for one-button access to the first available line in a line group.

●

Dial a code to select a specific line.

●

Dial a code to select the first available line in a line group.

●

Dial 9 to use Trunk Group Routing or Automatic Route Selection (ARS).

The method you use depends on how your system and your phone are set up. For example, if you should use only ARS for outgoing calls, don't press line keys or dial up lines and line groups. On the other hand, if your office is set up like a "key system", you and your coworkers will have line keys for the same outside lines. Your Communications Manager can tell you which methods you should use for placing outside calls.

1. .

You may have to press SPK or lift the

handset before pressing the line key.

The line key lights (green).

2. Listen for dial tone.

3. Dial number.

1. + + Line number (01-

192).

2. Dial number.

Check with your Communications

Manager to see which lines you can use.

1. + + Line group number.

To dial a code to

select a line group:

To dial a code to

select a specific line:

To place an outside

call using a line key:

Outside Calls, Placing

Your line group numbers are 1-9, 0199 or 001-128. Ask your Communications Manager.

2. Dial number.

1. + .

The system automatically routes your

call using ARS or Trunk Group Routing

- whichever is installed.

Converting from Pulse to Tone Dialing

If your company is in a Dial Pulse area, you may need to change the dialing mode of your phone to tone (DTMF) after you place your initial call. This allows you to use dial-up services like electronic banking or a client's Voice Mail.

1. Place outside call normally.

Your call dials out as Dial Pulse.

2. .

The next digits you dial go out as

DTMF.

Instead of dialing #, the system may automatically convert to DTMF 10 seconds after you dial the last digit of your outside call.

Are You Behind a PBX?

Your telephone system may be connected to a Private Branch Exchange (PBX) rather than to the telephone company's lines. This means that when you get dial tone on an outside line, you are really getting dial tone from the PBX. This may affect the way you place outside calls. For example:

●

After you press a line key, you may have to dial an additional

access code (e.g., 9) before you can dial your outside number.

To change your dial-

ing mode to DTMF:

To use Trunk Group

Routing or ARS:

To dial a code to a

select line group

(Cont’d)

Outside Calls, Placing

●

The PBX may restrict you from placing certain types of calls.

●

If you use Automatic Route Selection, your telephone system may automatically insert whatever codes the PBX requires. For example, when you dial 9 926 5400 for an outside call, your system may send 9 9 926 5400 to the PBX.

●

You may be able to Transfer to and Conference with other systems

connected to the same PBX.

Ask your Communication's Manager if you are behind a PBX.

You May Have a Private Line

A Private Line is simply a line on your phone that nobody else in the system can use. Only you can place and answer calls on your Private Line. Your Communications Manager can tell you if you have a Private Line.

If You Hear a Warning Tone

While on an outside call, you may hear occasional beeps through your speaker or handset. These tones remind you that you have been on the call a long time.

How Prime Line Works

If you have Prime Line, you can place or answer a call on a specific line just by lifting the handset. With Outgoing Prime Line Preference, you get dial tone on your Prime Line when you lift the handset. This happens even if another call is ringing in. If you usually need to place calls, Outgoing Prime Line Preference may help you.

With Incoming Prime Line Preference, lifting the handset answers a ringing call. If you want easy answering of incoming calls, Incoming Prime Line Preference may be for you.

If Prime Line sounds helpful to you, your Communications Manager may be able to set it up.

Outside Calls, Placing

Did Your Call Go Through?

If you dial certain calls and you find that they do not go through, ask your Communications Manager the following questions:

●

Is my telephone Toll Restricted? If it is, what numbers am I prevented from dialing?

●

Can I override Toll Restriction? If so, what is my override code?

1. + + Password.

2. + Dial number without restriction.

●

Do I need to enter Account Codes (page 14) for outside calls?

●

Does my telephone use Automatic Route Selection? If it does, are there any numbers that I cannot dial?

●

If my phone uses Automatic Route Selection, will I ever be requested to enter an Authorization Code before the call can go through? If so, what are my Authorization Codes?

1. + .

You hear ARS dial tone.

2. Dial the outside telephone number.

You hear a second ARS dial tone.

3. Enter the ARS Authorization Code.

Ask your Communications Manager for your ARS Authorization Codes.

If you need to enter

an ARS Authorization

Code:

If you need to over-

ride Toll Restriction:

Outside Calls, Placing

Internal Paging

Need to locate a co-worker or make an announcement? Use Internal Paging. Your system can have All Call Internal Paging and, depending on your system, up to 64 zones of Internal Paging. When you make an All Call Paging announcement, your voice broadcasts to all extensions set to receive All Call Paging. When you make a Zone Paging announcement, your voice broadcasts to all the idle extensions in the zone you called.

1. (Internal Paging).

+ + Zone.

Internal Paging zones are 0-9 or 0064 (0 and 00 are All Call Internal Paging).

2. Make announcement + to hang up.

External Paging

If you have your own external speaker system installed, you may be able to use it for External Paging. This is particularly helpful in large or noisy areas where the Internal Paging speakers in the telephones are not loud enough. Your system can have All Call External Paging and up to 8 zones of External Zone Paging.

1. (External Paging).

+ + Zone.

External Paging zones are 0-8, where 0 is All Call External Paging.

2. Make announcement + to hang up.

To make an External

Page:

To make an Internal

Page:

Paging

Combined Paging

Use Combined Paging when you want to simultaneously Page into an internal and corresponding external zone. For example, you can Page your company's warehouse and outside loading dock at the same time. Combined Paging is available for Paging zones 1-8 and All Call.

1. + + Combined Paging

zone.

(All Call External Page).

Combined Paging zones are 1-8 (for internal/external zones 1-8) or 0 (for internal/external All Call).

2. Make Announcement.

3. to hang up.

To make a Combined

Page:

Paging

Have a call for a co-worker and can't find them? Put their call in a waiting state called Park so they can pick it up. After you Park the call, Page the co-worker you want to receive the call and hang up. When your co-worker hears the Page, they dial the orbit or press a Park key to pick up the call.

There are two types of Park: System and Personal. Use System Park when you want to have the call wait in a system orbit. (There can be up to 64 system orbits, depending on your system) Personal Park allows you to Park a call at your extension so a co-worker can pick it up.

1. Do not hang up.

2. (Park).

+ + Park Orbit.

Park Orbits are 1-64. If you hear busy, the orbit is busy. Try another orbit.

3. Page your co-worker to pick up the call.

4. to hang up.

If not picked up, the call will recall to you.

You can only pick up a call parked by a member of your own Park group.

1. + (Park).

+ + Park Orbit.

To pick up a parked

call from a system

orbit:

To Park a call in a

system orbit:

Park

1. Do not hang up.

2. + .

3. Page your co-worker to pick up the call.

4. to hang up.

If not picked up, the call will recall to you.

If parked at your

extension:

1. + .

If parked at a co-worker's extension:

1. + + Co-worker's

extension.

To pick up a call parked at an extension (yours or a co-

worker's):

To Park a call at your

extension:

Park

☞

This feature requires a Voice Announce Unit (VAU).

When you are away from your phone, Park and Page can let you know when you have a call waiting to be answered. To enable Park and Page, you record a Personal Greeting along with an additional Paging announcement. Your callers hear your Personal Greeting and automatically wait at your phone. The system then broadcasts your prerecorded Paging announcement. You can go to any co-worker's phone and pick up your waiting call.

For example, you could record a Personal Greeting that says, "Hello. I

am away from my phone right now but please hold on while I am automatically paged." Your Paging announcement could say, "(your name), you have a call waiting on your line." Your caller hears your

Personal Greeting - and you hear the Paging broadcast.

1. + .

1. (Call Forward to Device).

2. + When you hear, "Please start recording", record your Personal

Greeting.

If you already have Park and Page or

Personal Greeting set up, you can dial:

7 to re-record 5 to listen (then # to listen again) 3 to erase (then optionally HOLD to

cancel the erase)

3. .

4. When you hear, "Please start recording",

record your Page.

To have the system

Page you when you

have a call:

Park and Page (VAU)

NEC i- Alphanumeric Display, i, i- Multibutton Telephone User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual