Call Forwarding (Continued)
Customized Message
Set Relocation
Station Outgoing Lockout
Account Code Entry
PAGES 14 & 15
Account Code Forced/Verified
DISA Password
ACD/UCD
Volume Control
Programming
CHARACTER ENTRY CODES AND Q UICK REFERENCE GUIDE
eneral Information
G
The following should be considered when reviewing this User Guide:
➤ All operational instructions assume Prime Line Pickup is assigned to intercom
dial tone, Ringing Line Preference is assigned to all telephones, a Line and
Second Incoming Extension key has been assigned to all multiline telephones
and only a single tenant has been assigned in the system.
➤ All access codes listed are standard; some may vary based on system assignment.
➤ Access to many features is based on system assignments. Not all features may
be available from your telephone.
➤ Telephones equipped with displays will provide useful call processing
information such as digits dialed, recall indications, feature confirmation, etc.
LED INDICATIONS
FUNCTIONLAMP STATUS
CO LINE KEYS:
Incoming CallRapid Flashing Red
Held Call - Your TelephoneSlow Flashing Green
Held Call - Other TelephoneSlow Flashing Red
Call in Progress
Your TelephoneSteady Green
Other TelephoneSteady Red
Hold RecallIntermittent Flashing Green
LARGE LED:
Incoming CO/PBX, DIT or ANA CallRapid Flashing Green
Incoming Intercom, TIE Line or DID CallRapid Flashing Red
Message from AttendantSlow Flashing Green
Voice Mail MessageSlow Flashing Red
Feature KEY:
DND SetIntermittent Flashing Red
Call Forward SetIntermittent Flashing Red
Callback RequestSlow Flashing Red
ICM LED:
Incoming CallFlashing Red
Call in ProgressSteady Red
Held CallFlashing Red Conf LED
2
nswering Calls
A
INGING C ALLS
R
➤ Lift handset.
➤ Converse.
NOTE: When assigned the Delayed Ringing feature, incoming calls will first ring at a primary station.
If the call is unanswered after a preprogrammed time interval, calls will also ring at the assigned
secondary station.
R
INGINGCALLSTO
➤ Lift handset.
➤ Converse.
NOTE 1: A Second Incoming Extension key must be assigned to appear and ring.
NOTE 2: A Line key must be available to answer an incoming outside call.
A S
ECONDINCOMINGEXTENSIONKEY
V OICE A NNOUNCE CALLS
➤ Ensure MIC LED is lit.
➤ Adjust Speaker volume (▼ or ▲) as needed.
➤ Respond handsfree.
NOTE: The handset may be used at any time during the conversation.
C AMP- ON (CALL WAITING)
Receive camp-on tone while on another call:
➤ Replace handset to disconnect present call.
OR Press Hold and press the Hookswitch to converse with second party.
C ALL A LERT NOTIFICATION
With a call in progress:
➤ Receive Call Alert Notification.
➤ Press Hold, converse with second party.
NOTE 1: The second call may be placed on Hold if a Line appearance is assigned.
NOTE 2: Press flashing Line key or Conf key to return to the first call.
lacing Calls
P
I
NTERNAL C ALLS
➤ Lift handset.
➤ Dial station number or 0
for the attendant.
3
OR Press Feature Access key or One Touch key programmed for Direct
Station Selection.
➤ Voice announce after tone burst or wait for ringing call to be answered.
NOTE 1: When calling a multiline telephone, dialing 1 after the station number will change ringing to
NOTE 2: To directly access a personal voice mailbox, dial 7
voice or voice to ringing.
after dialing the station number.
O UTSIDE C ALLS
➤ Lift handset.
➤ Dial trunk access code i.e.
OR Press idle Outside Line key.
➤ Dial telephone number.
➤ Converse.
9.
_
T RUNK Q UEUING
After dialing trunk access code or pressing a busy Line key and receiving trunk
busy indication:
➤ Dial Trunk Queue set code 78
➤ Replace handset.
NOTE: When a line is available, your telephone will ring; lift handset and place call.
.
L AST CO/PBX NUMBER R EDIAL
➤ Lift handset.
➤ Press Redial.
➤ Dial Last Number Redial code *
➤ Converse.
unscreened transfers will recall to the attendant telephone. After answering the recall, pressing
Feature 86
will transfer the call to the personal voice mailbox of the station number dialed.
after dialing the station number.
onference
C
With a call in progress:
➤ Press Conf.
➤ Place second call (internal or external).
➤ Announce conference.
➤ Press Conf to establish conference.
NOTE 1: Repeat above procedure to add an additional party (maximum 2 outside or 3 internal parties).
NOTE 2: An unsupervised conference may be established by pressing the Conf key again, after the
6
conference has been established. The parties may continue to converse in private. Press the
flashing Conf key to return to the conversation. This feature is available if programmed
in your system by your system administrator.
onference Bridge
C
➤ Call a Conference Bridge extension.
➤ When the voice prompt is heard, enter the password and press
➤ Start the conference call.
Start a conference call from an an off premise location:
➤ Call a line that is directed to the Conference Bridge.
➤ When the voice prompt is heard, enter the password and press
➤ Start the conference call.
Start a conference call from an incoming CO call using an Automated Attendant:
➤ Call an outside line that is answered by an Automated Attendant.
➤ Dial the extension of the Conference Bridge.
➤ When the voice prompt is heard, enter the password and press
➤ Start the conference call.
Start a conference call from an incoming CO call using an Attendant:
➤ Call the attendant, and ask to be transferred to a Conference Bridge extension.
➤ Wait until the transfer is complete.
➤ When the voice prompt is heard, enter the password and press
➤ Start the conference call.
➤ Dial *
➤ Dial #
➤ Dial return date and time if required (Month/Day, Hour/Minute, using 4-digit
➤ Press Feature.
NOTE: You must place your telephone in Do Not Disturb; other display telephones will receive your
S
➤ Ask Attendant to turn on Set Relocation Mode.
➤ From the new location, press Speaker, LED lights.
➤ Dial Set Relocation code ___.
➤ Dial your station number.
➤ Dial Station Password (same as the Station Lockout (Password) code).
12
to scroll through messages.
to select message.
24 hour clock).
message upon calling your station.
et Relocation
➤ Hear confirmation tone and press Speaker.
➤ Inform Attendant your relocation is complete and request that the Attendant
NOTE: When calling from a station that is assigned the Account Code Force/Verified feature, outgoing
calls will only be processed after the dialed Account Code is verified.
ISA Password
D
S
ETTING Y OUR DISA PASSWORD
➤ Lift handset.
➤ Dial DISA Password set access code ___.
➤ Dial your DISA ID code ___.
➤ Dial your current DISA password. (Same as Station Lockout (Password) code).
➤ Dial your new DISA password.
➤ Replace handset.
NOTE 1: Password may be a maximum of 10 digits. If the new password is less than 10 digits, replace
the handset to enter.
NOTE 2: It is recommended that your DISA password be 10 digits and be changed frequently to prevent
NOTE 1: When pressed, the Answer key will not appear in the display. This is normal operation.
NOTE 2: Other features may be programmed in addition to those listed above. Refer to the EliteMail User
Guide for features related to Voice Mail.
C HARACTER E NTRY
To add a name to each speed dial entry, use the Character Entry Code table
OR press the dial pad number corresponding to the alpha character
desired. (Six characters maximum)
i.e 2=A,B,C,a,b,c, or 2 3=D,E,F,d,e,f, or 3 4=G,H,I,g,h,i,or 4
For the name BOB Press: 2-2-6-6-6-2-2.
Callback RequestReach Busy/No Answer Station ➤ Dial #
Tone OverrideReach Busy Station ➤ Dial *
Voice Over OriginateReach Busy Station ➤ Dial 6
Quick Transfer to Voice MailDial station number or DSS key ➤ Dial 7
➤ Dial 0
WITH A CALL IN PROGRESS
HoldHold
Exclusive HoldFeature
TransferTransfer
Quick Transfer to Voice MailTransfer
ConferenceConf ➤ Place 2nd Call ➤ Conf
Call Park SystemSET: Transfer
RETRIEVE: Dial 4 # ➤ Dial 0~9
Save & Repeat - SaveFeature ➤ Dial 9
Store & Repeat - StoreFeature ➤ Dial 7 ➤ Dial Number to Store ➤ Feature
Whisper PageReceive Voice Over
➤ Hold
➤ Dial Station Number
➤ Dial station number or DSS key ➤ Dial 7