NEC Elite IPX User Guide

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Attendant User Guide

Table of Contents

ELITE IPK TELEPHONES .....................................................................1

GENERAL INFORMATION ...................................................................2

ATTENDANT ADD-ON CONSOLE .......................................................4

Answering Calls ........................................................................4

Transferring Calls .....................................................................4

Placing Internal Calls ................................................................5

Placing Calls to Call Arrival Keys ............................................5

Placing Outgoing Calls .............................................................5

NIGHT TRANSFER .................................................................................6

TRUNK TO TRUNK TRANSFER ............................................................6

AUTOMATIC TRUNK TO TRUNK TRANSFER ....................................7

MESSAGE WAITING OR STATION OUTGOING LOCKOUT ..............7

STATION OUTGOING LOCKOUT ........................................................8

PAGING ..................................................................................................8

Paging Using the Direct Paging Access Key ............................8

Paging Using the Access Code .................................................9

SET RELOCATION MODE ....................................................................9

DIRECT INWARD SYSTEM ACCESS (DISA) ......................................10

Setting Passwords ...................................................................10

Confirming DISA Passwords ..................................................10

DISA Set/Cancel .....................................................................11

AUTOMATED ATTENDANT ................................................................12

Automated Attendant Set/Cancel ............................................12

i

RECORDING VOICE PROMPTS ........................................................13

PROGRAMMING SYSTEM SPEED DIAL ...........................................13

PROGRAMMABLE FORCED (VERIFIED) ACCOUNT/

AUTHORIZATION CODE ....................................................................14

CLOCK/CALENDAR SETTING ...........................................................15

CONFERENCE BRIDGE SETUP ........................................................15

Setting Supervisor Password ..................................................16

Setting Conference 1 and/or Conference 2 Passwords ...........16

Record Customized Greeting ..................................................16

SYSTEM SPEED DIAL DIRECTORY ...................................................17

Character Entry .......................................................................19

Character Entry Codes ...........................................................19

ii

ELITE IP K TELEPHONES

1

IPK DCR Con sole wi th DS S/BL F

2

3

Legend:

1 DSS keys (Direct Sta-

tion Selection) or CO
keys (Central Office

Lines)
2 Status Indicators
3 Dedicated Feature

Keys

1

GENERAL INFORMATION

The following should be considered when reviewing this Attendant User
Guide:

• Attendant console keys can be a ssigned as Di rect Station Select ion/B usy
Lamp Field (DSS/BLF), Call Arrival, or as additional central office lines
(CO Add-On Console).

• Refer to the Multiline Telephone User Guide for additional information on
telephone operation.

• All operational instructions assume Prime Line Pickup is assigned to
intercom dial tone, Ringing Line Preference is assigned, a Call
Appearance and Call Arrival key is assigned to all multiline telephones
and only a single tenant has been assigned in the system.

• All access codes listed are standard; some may vary based on system
assignment.

• Access to many features is based on system assignments. Not all
features may be available from your telephone.

• The telephone display provi des useful call processing infor mation such as
trunk access, recall indication, feature confirmation, etc.

2

DSS/BLF LEDs ADD-ON CONSOLE LEDs
Telephone

Status

Attendant
Message

Idle

In-Use

Hold
FWD All (D ND)

DSS/BLF
Status

CO Line Status LED Indication

Steady Green Idle Unlit

Unlit Incoming Call Rapid Flashing

Red

Steady Red In-Use (by

Steady Green

Attendant)
Steady Red Other-Use Steady Red
Flashing Red Held Call

• Your
Telephone

• Other
Telephone

Slow Flashing
Green

Slow Flashing Red

3

ATTENDAN T ADD-ON CONSOLE

Answering Calls

When CO incoming ringing occurs:

1. Lift the handset.

2. Converse and proce ss the call.

Transferring Calls

With a call in progress:

1. Press DSS/BLF key for t he desired s tation ( call is placed on Non-
Exclusive Hold.)

2. Voice announce aft er the tone burst.

OR

Wa it for the ringing call to be answered.
Press Transfer on the Attendant Add-on Console.
Replac e the handset .

Note 1: Pressing Transfer immediately after the DSS key will result in

an unscreened ring transfer or camp-on.

Note 2: If the called station is busy or unanswered, press the flashing

Line key, Call Appearance key, or Conf key (internal calls) to

return to the original party.

Note 3: Unanswered camp-ons and unscreened transfers will recall to

the attendant telephone. After answering the recall, pressing
Feature 86 will transfer th e call to the personal voice mailbox of
the station number dialed.

4