Nec ELITE IPK II user Manual
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Multiline Telephone
User Guide
Table of Contents
ELITE IPK TELEPHONES ........................................................1
GENERAL INFORMATION .......................................................3
ANSWERING CALLS ..................................................................4
Ringing Calls ......... ... ................................................................. ... ... .... ... ... .4
Ringing Calls To A Second Incoming Extension/CAR/VE Key ..................4
Voice Announce Calls ........ ... .................................................................... .4
Camp-on (Call Waiting) ..............................................................................5
Off-Hook Signaling ... .... ... .................................................................... .......5
PLACING CALLS ........................................................................ 5
Internal Calls ...................................... ... .... ... ... ... .... ....................................5
Outside Calls ..............................................................................................6
Trunk Queuing ............................................................................................6
Last CO/PBX Number Redial .....................................................................6
Speed Dial - System/Group/Station ...........................................................7
MICROPHONE CONTROL ........................................................9
SPEAKERPHONE CALLS ..........................................................9
GROUP LISTEN .......................................................................... 9
HOLDING CALLS ....................................................................10
TRANSFERRING CALLS ........................................................ 10
CONFERENCE .......................................................................... 11
CALL PARK - SYSTEM ............................................................ 12
CALL PARK – STEP CALL ...................................................... 13
STATION BUSY/NO ANSWER OPTIONS .............................. 14
Callback ................................. .......................... .......................... ...............14
Message Waiting ......................................................................................15
Tone Override ..........................................................................................16
Department Step Call ...............................................................................16
Voice Over ................................................................................................17
CO/PBX DIALING OPTIONS .................................................. 18
Save Number Dialed ................................................................................18
Memo Dial ................................................................................................19
Repeat Redial ...........................................................................................20
Caller ID ...................................................................................................21
Answer ........................................................................................................21
Temporary Memory .....................................................................................21
CALL PICKUP ........................................................................... 22
Group Call Pickup ....................................................................................22
Directed Call Pickup .................................................................................23
PAGING ...................................................................................... 23
Meet-Me Answer ......................................................................................24
BACKGROUND MUSIC ........................................................... 25
CALL FORWARDING ...............................................................25
All Calls (CF/A) .........................................................................................25
Call Forward Busy/No Answer (B/NA) ......................................................26
SELECTABLE DISPLAY MESSAGING ..................................28
SET RELOCATION ...................................................................29
CODE RESTRICTION, DIAL BLOCK ..................................... 29
ACCOUNT CODE ENTRY ........................................................ 30
AUTOMATIC CALL DISTRIBUTION (ACD) .........................32
Agent Log In .............................................................................................32
AIC Agent Log In .......................................... ... ... .... ... ... ............................32
Multiple AIC Agent Log In ...................... .... ... ............................................33
Rest Mode ....................................... ... ... ...................................................34
Queue Status Display ................................... ... ... .... ... ... ... ... .... ... ... ............34
Answering a Call Using a Headset ...........................................................35
Using the Headset with Automatic Answer for ACD Agents ....................35
STATION SPEED DIAL — DIAL ACCESS ............................36
LINE KEYS/PROGRAMMABLE FUNCTION KEYS ............. 37
Function Numbers ....................................................................................38
Character Entry ........................................................................................42
THIS PAGE INTENTIONALLY LEFT BLANK
ELITE IPK TELEPHONES
1
9
3
13
8-Button Non Display
1
9
3
13
16-Button Display
8
5
4
8
7
12
11
6
8
2
1
9
3
13
6
4
7
6
10
2
11
12
5
8-Button Display
10
2
11
12
4
5
1 Speaker 6 Large LED 11 Directory
Key (DIR)
2 Line Keys/
Programmable Function
Keys
3 Dialpad/Dedicated
7 Alphanumeric
3x24 Character
12 Message
Key (MSG)
LCD Display
8 Hookswitch 13 MIC Key
Function Keys
4 Microphone 9 Headset Jack
5 Volume Control 10 Soft Keys
1
10
7
6
8
1
9
3
32-Button Display
with 16 DSS/BLF
One Touch Keys
13
2 (all rows)
11
12
5
4
7
8
1
9
3
13
4
6
10
2
11
12
5
16-Button Multiline
Liquid Display
1 Speaker 6 Large LED 11 Directory Key
(DIR)
2 Line Keys/
Programmable Keys
3 Dialpad/Dedicated
7 Alphanumeric
Display
12 Message Key
(MSG)
8 Hookswitch 13 MIC Key
Function Keys
4 Microphone 9 Built-in
Headset Jack
5 Volume Contr ol 10 Softkeys
2
GENERAL INFORMATION
The following should be considered when reviewing this User Guide:
P All operational instructions assume Prime Line Pickup is assigned to
intercom dial tone, Ringing Line Preference is assigned to all telephones,
a Line and Second Incoming Extension key has been assigned to all
multiline telephones.
P All access codes listed are standard; some may vary based on system
assignment.
P Access to many features is based on system assignments. Not all
features may be available from your telephone.
P Telephones equipped with displays will provide useful call processing
information such as digits dialed, recall indications, feature confirmation,
etc.
3
ANSWERING CALLS
Ringing Calls
1. Lift the handset.
2. Converse.
Note: When assigned the Delayed Ringing feature, incoming calls will
first ring at a primary station. If the call is unanswered after a
preprogrammed time interval, calls will also ring at the assigned
secondary station.
Ringing Calls To A Second Incoming Extension/CAR/VE Key
1. Lift the handset.
2. Converse.
Note 1: A Second Incoming Extension key must be assigned to
appear and ring.
Note 2: A Line key must be available to answer an incoming outside
call.
Voice Announce Calls
1. Ensure the MIC LED is lit.
2. Adjust the Speaker volume (W or V) as needed.
3. Respond handsfree.
Note: The handset may be used at any time during the conversation.
4
Camp-on (Call Waiting)
Receive camp-on tone while on another call:
1. Replace the handset to disconnect present call.
- OR -
Press Hold and press the Hookswitch to converse with the
second party.
Off-Hook Signaling
With a call in progress:
1. Receive Off-Hook Signaling.
2. Press the Answer key, then converse with the second party.
Note 1: The second call may be placed on Hold.
Note 2: Press the flashing Line key or Conf key to return to the first
call.
PLACING CALLS
Internal Calls
1. Lift the handset.
2. Dial a station number or 0 for the attendant.
- OR -
Press the Programmable Function Key programmed for Direct
Station Select.
3. Voice announce after the tone burst or wait for the ringing call to
be answered.
Note 1: When calling a multiline telephone, dialing 1 after the station
number will change ringing to voice or voice to ringing.
Note 2: To directly access a personal voice mailbox, dial 8 after
dialing the station number.
5
Outside Calls
1. Lift the handset.
2. Dial the trunk access code, i.e. 9.
- OR -
Press an idle Outside Line key.
3. Dial the telephone number.
4. Converse.
Trunk Queuing
After pressing a busy Line key and receiving the trunk busy indication:
1. Dial # or press Trunk Queuing/Camp On key
(Service Code 751: 35).
2. Replace the handset.
Note: When a line is available, your telephone will ring; lift the
handset and place the call.
Last CO/PBX Number Redial
1. Without lifting the handset, press the Redial key.
The last dialed number is displayed.
2. To redial the last number, press #.
- OR -
Search for the desired number from the Redial List by pressing
the Redial softkey or Volume Up or Volume Down keys.
3. Lift the handset or press Speaker to place the call.
6
Speed Dial - System/Group/Station
To dial a Station Speed Dialing number:
1. Press the Speaker key.
2. Dial #7 (default Service Code).
Note: To preselect, press a line key in step 1 (instead of Speaker).
3. Dial the Station Speed Dial buffer number (0~9).
1 = Station Speed Dial buffer 1
2 = Station Speed Dial buffer 2
“ “ “ “ “
0 = Station Speed Dial buffer 10
Note 1: The stored number dials out.
Note 2: Unless you preselect, Trunk Group Routing selects the trunk
for the call. The system may optionally select a specific Trunk
Group for the call.
Note 3: If you have a DSS Console, you may be able to press a DSS
Console key to chain to a stored number.
To dial a System Speed dialing number:
1. Press the Speaker key.
2. Dial #2 (default Service Code).
- OR -
Press the Redial key.
- OR -
Press the System Speed Dialing key (Service Code 751: 27).
Note: To preselect, press a line key in step 1 (instead of Speaker).
3. Dial the Station Speed Dial buffer number (Default: 000~999).
The stored number dials out.
7
Note 1: Initially (at default), there are 1000 System Speed Dial
buffers.
Note 2: Unless you preselect, Trunk Group Routing selects the trunk
for the call. The system may optionally select a specific Trunk
Group for the call.
Note 3: If you have a DSS Console, you may be able to pr ess a DSS
Console key to chain to a stored number.
To dial a Group Speed Dialing number:
1. Press the Speaker key.
2. Dial #4 (default Service Code).
- OR -
Press the Redial key.
- OR -
Press the Group Speed Dialing key (Service Code 751: 28).
Note: To preselect, press a line key in step 1 (instead of Speaker).
3. Dial the Group Speed Dial buffer number (none at default).
The stored number dials out.
Note 1: Initially, there are no Group Speed Dial buffers assigned.
Note 2: Unless you preselect, Trunk Group Routing selects the trunk
for the call. The system may optionally select a specific Trunk
Group for the call.
Note 3: If you have a DSS Console, you may be able to pr ess a DSS
Console key to chain to a stored number.
8
MICROPHONE CONTROL
1. Press the MIC key.
2. A lit MIC LED indicates that the MIC is on.
SPEAKERPHONE CALLS
1. Press the Speaker key and the LED lights.
2. Ensure that the MIC LED is lit.
3. Place internal or outsid e call.
4. Converse.
5. Press the Speaker key to disconnect call.
Note: The handset may be used at any time during the conversation.
To resume handsfree operation or to monitor a call, press the
Speaker key (the LED lights) and re place the handset.
GROUP LISTEN
To initiate Group Listen:
1. Place or answer call using the handset.
2. Press Speaker twice (but do not hang up).
Note 1: Speaker flashes slowly.
Note 2: You can talk to the caller through your handset. Your
co-workers hear your caller’s voice over your telephone’s
speaker.
Note 3: When you press Speaker once, you turn your Speakerphone
on. The second press turns on Group Listen. Pressing the
Speaker key a third time cancels the Group Listen feature.
9
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