Placing Calls
Microphone Control
Speakerphone Calls
Holding Calls
Pages6&7
Transferring Calls
Conference
Call Park - System
Station Busy/No Answer Options
Pagesa&
CO/PBX Dialing Options
PageslO&ll
Call Pickup
Paging
Background Music
Call Forwarding
Pages12&13
Customized Message
Station Outgoing Lockout
Account Code Entry
Account Code Forced/Verified
DISA
l e*e*eeee*eeeeeeeee**eeeeee*eeee
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.
l eeeeeeeee.eeeeeeeeeeeeeeeeeeeeee
l eeeeeeeeeeeeeeeeeeeeeeeeeeeeee
l eeeeeeeeeeeeeeeeeeeeeeeeeeeeee
Password
b
b
b
b
b
Pages14&15
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ACD/UCD
Volume Control
Programming
Character Entry Codes and Quick Reference Guide
GENERAL INFORMATION
The following should be considered when reviewing this User Guide:
b
Instructions are provided for Electra Professional and Electra Elite
telephones. When using an Electra Professional telephone, note that
ANS=Answer, TRF=Transfer, SPKR=Speaker, CNF=Conf,
FNC=Feature,
F
All operational instructions assume Prime Line Pickup is assigned to
intercom dial tone, Ringing Line Preference is assigned to all telephones, a
Call Appearance and Call Arrival key has been assigned to all multiline
telephones and only a single tenant has been assigned in the system.
F
All access codes listed are standard; some may vary based on system
assignment.
b
Access to many features is based on system assignments. Not all features
may be available from your telephone.
b
Telephones equipped with displays will provide useful call processing
information such as digits dialed, recall indications, feature confirmation, etc.
LNR/SPD=Redial.
LED INDICATIONS
FUNCTION
CO LINE KEYS:
Incoming Call
Held Call -Your Telephone
Held Call - Other Telephone
Call in Progress
Your Telephone
Other Telephone
Hold Recall
LARGE LED:
Incoming
Incoming Intercom, TIE Line or DID
Call
Message from Attendant
Voice Mail Message
Feature (FNC) KEY:
DND Set
Call Forward Set
Callback Request
ICM LED:
Incoming Call
Call in Progress
Held Call
CO/PBX,
’
DIT or ANA Call
LAMP STATUS
Rapid Flashing Red
Slow Flashing Green
Slow Flashing Red
Steady Green
Steady Red
Intermittent Flashing Green
Rapid Flashing Green
Rapid Flashing Red
Slow Flashing Green
Slow Flashing Red
Intermittent Flashing Red
Intermittent Flashing Red
Slow Flashing Red
Flashing Red
Steady Red
Flashing Red Conf LED
ANSWERING CALLS
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RINGING CALLS
b
Lift handset
b
Converse
NOTE
: When assigned the Delayed Ringing feature, incoming calls will first ring at a primary
station. If the call is unanswered after a preprogrammed time interval, calls will also ring at the
assigned secondary station.
RINGING
b
Lift handset
b
Converse
NOTE 1 : A Call Arrival
Access Key.
NOTE 2 : A Call Appearance key must be available to answer an incoming outside call
CALLS TO A
key must be assigned to appear and ring at a
CALL ARRIVAL KEY
Line Key/Feature
VOICEANNOUNCE CALLS
b
Ensure
b
Adjust
b
Respond handsfree
NOTE: The handset may be used at any time during the conversation.
MIC
LED is lit
Speaker
volume (V or A) as needed
CAMP-ON (CALL WAITING)
Receive camp-on tone while on another call:
F
Replace handset to disconnect present call
OR Press
Hold
and press the
Hookswitch
to converse with second party
CALL ALERT NOTIFICATION
With a call in progress:
b
Receive Call Alert Notification
b
Press
Hold,
converse with
NOTE 1 : The second call may be placed on Hold if the CO Line appearance is assigned or if a
Call Appearance
NOTE 2 : Press flashing Line Key, Call Appearance key or Conf key to return to the first call.
key is available.
second
party
PLACING CALLS
INTERNAL CALLS
F
Lift handset
F
Dial station number or “0” for the attendant
OR
Press
Feature Access Key
Station Selection
F
Voice announce after tone burst or wait for ringing call to be answered
NOTE 1: When calling a
ringing to voice or voice to ringing.
NOTE 2: To directly
multiline
access
a personal voice mailbox, dial 7 after dialing the station number.
OUTSIDE CALLS
F
Lift handset
F
Dial trunk access code i e 9
OR
Press idle
F
Dial telephone number
b
Converse
Outside Line Key
-
or
One Touch Key
telephone, dialing 1 after the station number will change
programmed for Direct
LAST
F
Lift handset
b
Press Redial
F
Dial Last Number Redial code
b
Converse
CO/PBX
(LNR/SPD)
NUMBER REDIAL
5
STATION/SYSTEM SPEED DIAL
F
Lift handset
b
Press Redial
D Station Speed Dial
D System Speed Dial
OR
Press
Speed Dial
F
Converse
(LNR/SPD)
and dial Speed Dial Memory location:
Feature Access Key
80-99
00-79
or
One Touch Key
programmed for Station
TRUNK QUEUING
After dialing trunk access code or pressing a busy Line Key and receiving trunk
busy indication:
F
Dial Trunk Queue set code 78
b
Replace handset
NOTE: When a line is available, your telephone
-
will
ring;
lift
handset and place call.
MICROPHONE CONTROL
b Press
b
NOTE 1: Lit
NOTE 2:
Feature (FNC)
Dial
MIC
MIC
On/Off code
MIC
LED indicates
ON/OFF key may be assigned to a Feature Access Key or One Touch Key.
1
M/C
on.
SPEAKERPHONE CALLS
ä
Press
Speaker;
F
Ensure
b
Place internal or outside call
b
Converse
b Press
NOTE: The handset may be used at any time during the conversation.
operation or to monitor a call,
MIC
Speaker
LED lights
LED is lit
to disconnect call
press Speaker
(LED lights) and replace handset.
To resume handsfree
HOLDING CALLS
NON-EXCLUSIVE HOLD
With a call in progress:
b Press
NOTE 1: To retrieve a held call, press the flashing Line Key, Call Appearance key or Conf key
(internal calls).
NOTE 2: Calls on Non-Exclusive Hold can be retrieved from any multiline telephone with the held
line appearance or Call Appearance key
NOTE 3: After a preprogrammed time, the held call will recall to the originating station.
recall condition, Exclusively Held calls can be retrieved from any station with the held line
appearance or Call Appearance key.
Hold
EXCLUSIVE HOLD
With a call in progress:
b Press
b Press
Feature (FNC)
Hold
Once in a
TRANSFERRING CALLS
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USING MANUA
With a call in progress:
b Press
b
b
b
NOTE 1: If the called station is busy replace handset to initiate a camp-on. Unanswered
ons and unscreened transfers will recall to the attendant telephone. After answering the recall,
pressing Feature (FNC) 86 will transfer the call to the personal voice mailbox of the station
number dialed.
NOTE 2: To return to the original party, press flashing Line Key, Call Appearance
key or
NOTE 3: A Feature Access Key or One Touch Key may be assigned for DSS.
NOTE 4:
station number.
Transfer
Dial station number
Announce call (optional)
Replace handset
Conf
key.
Jo
transfer a
call directly to
DIAL
a personal voice mailbox, dial 7 after dialing the
USING DIRECT STATION
SELECTION (DSS)
With a call in progress:
b Press
b
Press programmed
b
Announce call (optional)
b
Replace handset
Transfer
DSS
camp-
CONFERENCE
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With a call in progress:
b
Press
Conf
b
Place second call (internal or external)
b
Announce conference
b
Press
Conf
to establish conference
NOTE 1: Repeat above procedure to add an additional party. (Maximum 2 outside parties.)
NOTE 2: An unsupervised conference may be established by pressing the Conf key again, after
the conference has been established. The parties may continue to converse in private. Press the
flashing Conf key to return to the conversation.
CALL PARK - SYSTEM
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SET
With a call in progress:
b Press
b
b
b
NOTE: If the dialed Call Park location is busy, dial another Call Park location (O-9).
Transfer
Dial Call Park Set code
Dial Call Park location
Replace handset
O-9
4*
RETRIEVE
From any station:
b
Lift handset
b
Dial Call Park Retrieval
code
4#
b
Dial Call Park location
b
Converse
0-9
STATION BUSY/NO ANSWER
OPTIONS
$TOMATIC
CALLBACK
ANSWER
When calling a busy multiline telephone:
b
Dial Automatic Callback code
F Replace,handset
Q
When both telephones are idle
originating telephone rings:
b
Lift handset
F
Call is placed automatically
CALLBACK REQUEST
SET
When calling a busy or unanswered
multiline telephone:
F
Dial Callback Request code
F
Replace handset
NOTE: Callback messages are automatically canceled once the originating station is called.
#
ANSWER
Receive display and/or
(FNC)
LED message indication:
ä
Lift handset
b
Dial #; request originator is
automatically called
b
Repeat above procedure to
respond to additional messages
Feature
TONE OVERRIDE
SET
When calling a busy multiline telephone:
F
Dial Tone Override code 5
to send tone
b
Wait for signalled party to answer
* If handsfree, a visual indication only
NOTE: An Override Tone will be sent each time “*“is pressed.
(2) will
be provided on the telephone’s display.
ANSWER
With a call in progress:
b
Receive tone override signal *
b
Press
Hold
F
Converse with second party
STEP CALL
When calling a busy telephone:
F
Dial 2 to advance to the next station number in that 1 O’s group
STATION BUSY/NO ANSWER
OPTIONS (Continued)
VOICE OVER
ORIGINATE
When calling a busy telephone:
F
Dial Voice Over code
F
Announce message
S
ANSWER
With a call in progress:
b
Receive Voice Over
announcement
b
Press
F
Converse with Voice Over
b Press
NOTE: The Whisper Page Access Code may be assigned to a Feature Access Key or
One Touch Key.
Hold
originator
Answer
between parties
key to alternate
WHISPER PAGE
With a call in progress:
b
Receive Voice Over
announcement
b Press
b
b
b Press
F
F
Feature (FNC)
Dial 65
Converse with Voice Over
originator while monitoring first
call
Feature (FNC)
Dial
Ss
Converse with first caller while
monitoring Voice Over originator
CO/PBX DIALING OPTIONS
SAVE & REPEAT
SAVE
With an originating outside call
in progress:
b Press
F
F
Feature (FNC)
Dial 9; called number is stored
Replace handset
REPEAT
F
Lift handset
b
Press
F
Dial
Redial (LNR/SPD)
I#;
call is placed
CO/PBX
DIALING OPTIONS
(Continued)
STORE & REPEAT
STORE
With an outside call
in progress:
b
Press
Feature (FNC)
k
Dial
7
b
Dial number to be stored
b
Press
Feature (FNC)
b
Complete conversation and
replace handset
NOTE: Store & Repeat and Save & Repeat features cannot be used simultaneously
AUTOMATIC REDIAL
After originating a busy or unanswered outside call:
b
Press
Speaker
F
Replace handset
b
Press
Feature (FNC)
b
Press Redial
F
Call is repeatedly dialed until answered, canceled or the
maximum number of redial attempts is reached
F
Lift handset when the called party answers
NOTE 1: Press Speaker to cancel Automatic Redial.
NOTE 2: System programming determines waiting time and number of redial attempts.
(LNR/SPD)
’
REPEAT
b
Lift handset
b
Press Redial
b
Dial
#I;
call is placed
(LNR/SPD)
CALLER ID
ANSWER
Receive incoming ringing or
transferred outside call:desired number is displayed
F
Review telephone display for
calling party’s name or number
F
Answer call accordingly
NOTE 1: Caller ID will be displayed even when station is busy or in DND mode, allowing the
user to identify the incoming call.
NOTE 2: On a system-wide basis, the last 10 calls received with Caller ID information are
stored and are accessible with the SCROLL key
NOTE 3:
NOTE 4:
progress.
Least Cost Routing (LCR) is required to automatically dial Caller ID calls,
Press lit Line Key to review calling party’s name or number while the call is in
PLACING CALLER ID CALLS
b
Press SCROLL repeatedly until
b
Lift handset to automatically dial
displayed number
b
Converse
CALL PICKUP SYSTEM
Upon hearing ringing at another
telephone:
F
Lift handset
F
Dial Call Pickup code:
D All Calls
D
CO/PBX
D
Night Call Piokup
b
Converse
Line
m
s*
ss
PAGING
b
Lift handset
b
Dial Paging code:
Infernal
D All Zones
D Zone A
D Zone B
D Zone C
b
Page
F
Wait for Meet-Me Answer or replace handset
51
52
53
54
.
External
DAII
int. & ext.59
D All Zones
D
Zone A
D
Zone B
D
Zone C
CALL PICKUP DIRECT
Upon hearing ringing or voice
announcement at another telephone:
F
Lift handset
b
Dial Call Pickup Direct code
b
Dial station number of the
telephone to be answered
b
Converse
55
35
57
58
67
MEET-ME ANSWER
b
Lift handset
b
Dial Meet-Me Answer code:
D Internal page
D External page
b
Converse
5*
5#
BACKGROUND MUSIC
SET/CANCEL
b Press
b
NOTE: A BGM key may be assigned in system programming to set/cancel the Background
Music feature.
Feature (FNC)
Dial BGM On/Off code
26
CALL FORWARD ALL CALLS
(CF/A)
DO NOT DISTURB (DND)
SET
b
Press
Feature (FNC)
b
Dial Call Forward
60
code
b
Select operation:
D
DND:
Press
D Call Forward All: Dial destination
station
number
All/DND
set
Feature (FNC)
or voice mail and press
CANCEL
b
Press
Feature (FNC)
b
Dial Call Forward
Ss
code
b
Press
Feature (FNC)
AIl/DND
cancel
Feature (FNC)
NOTE 1: The Feature (FNC) LED will flash intermittently when your telephone is in
Forward/DND.
NOTE 2: While set, Call Forward
NOTE 3: If
NOTE 4: A
When setting
Call ForwardAII/Do
Call
Forward All and Do Not Disturb are both set, the feature set last is activated.
CFA/DND
key may be assigned in system programming to set/cancel this feature.
Call
Forward All, a destination station must be entered. A lit LED indicates that
Not Disturb is set.
All
will override Call Forward Busy/No Answer setting.
Call
CALL FORWARD BUSY/
NO ANSWER
SET
b
Press Speaker
b
Dial Call Forward
code
43
b Dial
destination station number
or voice mail
b
Press Speaker
NOTE 1: The Feature (FNC) LED will flash intermittently when your telephone is in
NOTE 2: While set, Call Forward All will override
NOTE 3: A CF
When setting Call Forward Busy/No Answer, a destination station must be entered. A lit LED
indicates that CF
B/NA
B/NA
key may be assigned in system programming to set/cancel this feature.
B/NA
is set.
(B/NA)
set
CANCEL
b
Press Speaker
b
Dial Call Forward cancel
code
44
b
Press Speaker
Call
Forward Busy/No Answer setting.
Call
Forward.
CALL FORWARD DESTINATION
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FROM DESTINATION STATION
SET
b
Press Speaker
b
Dial Call Forward All Destination
set code
b
Dial your station number
b
Dial destination station number or
voice mail
b
Press Speaker
47
CANCEL
b
Press Speaker
b
Dial Call Forward All Destination
cancel code
b
Dial your station number
b
Press Speaker
48
CUSTOMIZED MESSAGE
From a display telephone:
b
Press
Feature (FNC)
b
Dial Customized Message code
b
Dial 5 to scroll through messages
b
Dial # to select message
b
Dial return date and time if required (Month/Day, Hour/Minute, using
4-digit,
b
Press
NOTE: When your telephone is set for Do Not Disturb, other display telephones will receive
your message upon calling your station.
24-hour
clock)
Feature (FNC)
73
STATION OUTGOING LOCKOUT
CHANGING LOCKOUT CODE
b
Press
Speaker
b
Dial Lockout Change access code
b
Dial current Lockout code
b
Dial new Lockout code
b
Press
Speaker
NOTE I: By default, Lockout code is set at 0000000000 (10 zeros).
NOTE 2: When Lockout code is set for the first time, station is automatically restricted.
NOTE 3: Lockout code may be a maximum of 10 digits.
digits, press the Speaker to enter.
NOTE 4: When set, Station Outgoing Lockout restricts
_
If the new Lockout code is less than 10
a//
outgoing calls.
SET/CANCEL STATION OUTGOING LOCKOUT
b
Press
Speaker
b
Dial Station Lockout
D Set code
D Cancel code
b
Dial Lockout code
b
Press
Speaker
1
ACCOUNT CODE ENTRY
With an outside call in progress:
b Press
b
Dial
b
Dial Account Code (16 digits maximum)
b Press
NOTE 1: The outside party will not hear digits being dialed.
NOTE 2: The Account Code Entry Code may be assigned to a. Feature Access Key or
One Touch Key.
Feature (FNC)
66
Feature (FNC)
With an outside call on hold:
b
Dial Account Code Entry Code
b
Dial Account Code (16 digits maximum)
b
Retrieve held call
-
ACCOUNT CODE FORCED/VERIFIED
To place an outside call:
b
Lift handset
b
Dial Forced Account access code
b
Dial Forced Account Code
b
Dial trunk access code i e 9 and outside number
NOTE:
When calling from a station that is assigned the Account Code Forced/Verified
feature, outgoing calls will only be processed after the dialed Account Code is verified.
L
(up to 13 digits)
DISA
PASSWORD
SETTING YOUR DISA PASSWORD
b
Lift handset
b
Dial
DISA
Password set access code
b
Dial your
b
Dial your current
Default 0000000000 (10 zeros)
b
Dial your new
b
Replace handset
NOTE 1: Password may be a maximum of 10 digits.If the new password is less than 10 digits,
replace the handset to enter.
NOTE 2: It is recommended that your
prevent unauthorized use.
DISA
ID code
DISA
DISA
password
~
password
j
DISA
~
~
password be 10 digits and be changed frequently to
ACD/UCD
l eeeeee*eeeee*eeeeeeeeeeeeeeeeeeeeeeeee
LOG ON
b Press
b
b
b Press
NOTE : A LOG key may be assigned in system programming to Log On/Off from
the
Speaker
Dial access code
Dial
1
Speaker
ACD/UCD
group. A lit LED indicates that the station is logged-on.
”
-
LOG OFF
b Press
b
b
b Press
Speaker
Dial access code
Dial
2
Speaker
~
BREAK MODE
SET
b Press
b
b Press
NOTE 1: Break Mode is only available while an agent is logged-on.
NOTE 2: A Break key may be assigned in system programming to set/cancel Break Mode.
A
Speaker
Dial
40
Speaker
lit
LED indicates that the station is in Break Mode.
CANCEL
b Press
F
b Press Speaker
Speaker
Dial 42
ANSWERING CALL USING A HEADSET
b Press
b
Converse
b Press
HEADSET
HEADSET
to answer
to hang up
’
VOLUME CONTROL
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OFF-HOOK RINGING
VOLUME
b
Lift handset
b
Dial
So
b
Dial Off-Hook Ringing
Volume code
b
Press V
b
Replace handset
NOTE 1: Press 7 or A during audible telephone activity to adjust handset or speaker volume
NOTE 2: When the telephone is idle,
1
or A to set level
7
or A is used to adjust display contrast.
RINGING VOLUME
b Press
b
Dial 60
b
Dial
b
Press v or A to set level
b Press
Speaker
Ringing
Speaker
Volume code
1
PROGRAMMING
RESETTING Feature (FNC) LED
b Press
F
F Press Feature (FNC)
MOTE: Resetting the Feature (FNC) LED
Callback Request settings.
STATION SPEED DIAL - DIAL ACCESS
b Press
b Press
b
F
F
b
b Press
NOTE 1: Press Redial
NOTE 2: Refer to Character Entry Codes when entering name of party
Feature (FNC)
Dial 99
will
cancel Call Forward All Calls, Do Not Disturb and
Feature (FNC)
Redial (LNWSPD)
Dial Speed Dial Memory location 80-99
Dial trunk access code i.e. (if necessary)
Dial telephone number to be stored
(24 digits maximum)
Press
Hold
(if entering name) and
dial name of party (13 letters maximum)
Feature (FNC)
(LNR/SPD) t?
insert a pause or Recall to store a hookflash.
FEATURE ACCESS KEYS
STATION SPEED DIAL
(OUTSIDE NUMBERS)
b Press
b Press
b Press
F
F
b
b Press
NOTE 1: Press Redial
NOTE 2: Busy Lamp Field status indication will be provided on keys programmed for DSS.
Feature (FNC)
Redial (LNWSPD)
Feature Access Key
to be programmed
Dial
0
Dial trunk access code
necessary)
Dial telephone number to be
stored (16 digits maximum)
Feature (FNC)
i.e.
(LNRKPD)
to insert a pause and Recall to inset? a hookflash.
(if
DSS/BLF
FEATURE ACCESS
b Press
b Press
b Press
to be programmed
F
Dial 1 and station number to be
stored
OR
Dial feature access code to be
stored as indicated in the
Quick Entry Guide
b Press
(STATIONS) AND
Feature (FNC)
Redial (LNWSPD)
Feature Access Key
Feature (FNC)
ONE TOUCH KEYS
STATION SPEED DIAL
(OUTSIDE NUMBERS)FEATURE ACCESS
b
Press
Feature (FNC)
b
Press Redial
b
Press
One Touch Key
programmedprogrammed
b
Dial
Q
b
Dial trunk access code i.e. (ifstored
necessary)
b
Dial telephone number to be
stored (16 digits maximum)
b
Press
Feature (FNC)
NOTE 1: Press Redial
NOTE 2: Busy Lamp Field status indication will be provided on keys programmed for DSS.
(LNR/SPD)
to be
(LNR/SPD)
to insert a pause and Recall to insert a hookflash.
DSS/BLF
b
Press
b
Press Redial
b
Press
b
Dial 1 and station number to be
(STATIONS) AND
Feature (FNC)
(LNR/SPD)
One Touch Key
to be
OR Dial feature access code to be
stored as indicated in the
Quick Entry Guide
b
Press
Feature (FNC)
QUICK REFERENCE GUIDE
OUTSIDE CALLING
Outside Call
Last CO/PBX Number Redial
Speed Dial
Save/Store & Repeat
Trunk Queue
Automatic Redial
-Access
INTERNAL CALLING
Station Call
Automatic Callback
Callback Request
Tone OverrideReach Busy Station l Dial *
Voice Over Originate
Quick Transfer to Voice Mail
WITH A CALL IN PROGRESS
Hold
Exclusive Hold
Transfer
Quick Transfer to Voice Mail
Conference
Call Park System
Save
&
Repeat - Save
Store
&
Repeat - Store
Whisper Page
Dial 9 l Dial Telephone Number
Redial (LNWSPD) l Dial *
Redial (LNWSPD) ) Dial 00-99
Redial (LNWSPD) l Dial #