Page 1
Attendant User Guide
E
lectra Elite
Page 2
Electra Elite DSS/BLF
G
eneral Information
The following should be considered when reviewing this user guide:
• Attendant console keys can be assigned as Direct Station Selection/Busy Lamp
Field (DSS/BLF), Call Arrival or as additional central office lines (CO Add-On
Console.)
• Refer to Multiline Telephone User Guide for additional information on telephone
operation.
• All operational instructions assume Prime Line Pickup is assigned to intercom
dial tone, Ringing Line Preference is assigned, a Call Appearance and Call
Arrival key is assigned to all multiline telephones and only a single tenant has
been assigned in the system.
• All access codes listed are standard; some may vary based on system assignment.
• Access to many features is based on system assignments. Not all features may be
available from your telephone.
• The telephone display provides useful call processing information such as trunk
access, recall indication, feature confirmation, etc.
DSS/BLF LEDS
Telephone Status DSS/BLF Status
Attendant Message Steady Green
Idle Unlit
In-Use Steady Red
Hold Steady Red
FWD All (DND) Flashing Red
ADD-ON CONSOLE LEDS
CO Line Status LED Indication
Idle Unlit
Incoming Call Rapid Flashing Red
In-Use (by Attendant) Steady Green
Other-Use Steady Red
Held Call
➤
Your Telephone Slow Flashing Green
➤
Other Telephone Slow Flashing Red
1
2
3
1. DSS keys (Direct Station
Selection) or CO Keys
(Central Office Lines)
2. Status Indicators
3. Dedicated Feature Keys
Page 3
T
able of Contents
P
AGES 2 & 3
Attendant Add-On Console
Night Transfer
Trunk to Trunk Transfer
Automatic Trunk to Trunk Transfer
PAGES 4 & 5
Message Waiting or Station Outgoing Lockout
Station Outgoing Lockout
Paging
Set Relocation Mode
Direct Inward System Access (DISA)
PAGES 6 & 7
Automated Attendant
Recording Voice Prompts
Programming System Speed Dial
PAGES 8 & 9
Programming Forced/Verified Account Codes
Clock/Calendar Setting
Conference Bridge Setup
CHARACTER ENTRY CODES AND SYSTEM SPEED DIAL DIRECTORY
Page 4
2
A
ttendant Add-On Console
A
NSWERING C ALLS
Receive CO incoming ringing:
➤ Lift handset.
➤ Converse and process call.
T RANSFERRING C ALLS
With a call in progress:
➤ Press DSS/BLF key for the desired station (call is placed on Non-Exclusive Hold.)
➤ Voice announce after tone burst.
OR Wait for ringing call to be answered.
➤ Press Transfer on the Attendant Add-On Console.
➤ Replace handset.
NOTE 1: Pressing Transfer immediately after the DSS key will result in an unscreened ring transfer or
camp-on.
NOTE 2: If the called station is busy or unanswered, press the flashing Line key, Call Appearance key
or Conf key (internal calls) to return to the original party.
NOTE 3: Unanswered camp-ons and unscreened transfers will recall to the attendant telephone. After
answering the recall, pressing Feature 86
will transfer the call to the personal voice
mailbox of the station number dialed.
P LACING I NTERNAL C ALLS
➤ Lift handset.
➤ Press DSS/BLF key on the Attendant Add-On Console.
➤ Voice announce after tone burst.
OR Wait for ringing call to be answered.
NOTE 1: When calling a multiline telephone, dialing 1 after the station number will change ringing to
voice or voice to ringing.
NOTE 2: To directly access a personal voice mailbox, dial 7
after dialing the station number.
P LACING C ALLS TO C ALL A RRIVAL K EYS
➤ Lift handset.
➤ Press DSS/BLF key on the Attendant Add-On Console representing a Call
Arrival key.
➤ Wait for ringing call to be answered.
P LACING O UTGOING C ALLS
➤ Lift handset.
➤ Press idle CO Line key on Attendant Add-On Console.
➤ Dial telephone number.
➤ Converse.
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3
N
ight Transfer
SET/CANCEL USING CONSOLE SET/CANCEL USING ACCESS CODE
➤ Press NT key. ➤ Press Feature.
➤ Dial Night Transfer code 80
.
➤ Press Feature.
NOTE: When programmed for Automatic Day/Night Transfer, the system will enter/exit night mode at the
preprogrammed times.
T
runk to Trunk Transfer
With an outside call in progress:
➤ Press Transfer.
➤ Dial trunk access code i.e. _
9
.
➤ Dial telephone number, wait for answer.
➤ Press Feature.
➤ Press Transfer.
➤ Replace handset.
NOTE: Once established, a trunk to trunk connection cannot be re-entered.
A
utomatic Trunk to Trunk Transfer
PROGRAM/MODIFY/ERASE
FORWARD ASSIGNMENT
➤ Press Feature.
➤ Dial Automatic Trunk Transfer code 63
.
➤ Dial incoming trunk number to be
forwarded:
➤ Individual trunks 01~64
or
➤ All trunks 00
➤ Dial #.
➤ Dial outgoing telephone number where
calls are to be directed.
➤ Press Feature.
NOTE: Once set, incoming calls to the selected CO/PBX line(s) will automatically be routed to the
programmed telephone number.
SET/CANCEL
➤ Press Feature.
➤ Dial Automatic Trunk
Transfer code:
➤ Set 61
➤ Cancel 62
➤ Dial incoming trunk number
to be set/cancelled:
➤ Individual trunks 01~64
➤ All trunks 00
➤ Press Feature.
Page 6
M
essage Waiting or Station Outgoing Lockout
SET/CANCEL
➤ Press MSG/Station Lockout.
➤ Press desired DSS/BLF key.
NOTE 1: An Attendant Add-On Console can be assigned with Message Waiting OR Station Outgoing
Lockout capability.
NOTE 2: A green LED at the associated DSS/BLF key indicates that a message or Station Outgoing
Lockout has been set.
S
tation Outgoing Lockout
To cancel Station Outgoing Lockout and default the password on a per station basis:
➤ Press Speaker.
➤ Dial Attendant Reset Password access code ___.
➤ Dial Station number to be canceled.
➤ Press Speaker.
P
aging
P
AGING U SING D IRECT PAGING A CCESS K EY
➤ Lift handset.
➤ Press Direct Paging Access key.
➤ Page.
➤ Wait for Meet-Me Answer or replace handset.
PAGING U SING A CCESS C ODE
➤ Lift handset.
➤ Dial Paging code:
INTERNAL EXTERNAL
➤ All Zones 51 ➤ All int. & ext. 59
➤ Zone A 52 ➤ All Zones 55
➤ Zone B 53 ➤ Zone A 56
➤ Zone C 54 ➤ Zone B 57
➤ Zone C 58
➤ Page.
➤ Wait for Meet-Me Answer or replace handset.
4
Page 7
5
S
et Relocation Mode
SET/CANCEL USING ACCESS CODE
➤ Press Feature.
➤ Dial Set Relocation Mode code 84
.
D
irect Inward System Access (DISA)
SETTING DISA PASSWORDS RESETTING DISA PASSWORDS
➤ Lift handset.
➤ Dial DISA Password set access code ___.
➤ Dial DISA ID code of station to be set ___.
➤ Dial current DISA Password ___.
Default 0000000000 (10 zeros)
➤ Dial new DISA Password ___.
➤ Replace handset.
NOTE 1: Password may be a maximum of 10 digits. If the new password is less than 10 digits, replace
the handset to enter.
NOTE 2: It is recommended that DISA passwords be 10 digits and changed frequently to prevent
unauthorized use.
NOTE 3: Resetting DISA Passwords will return them to the default value of 0000000000 (10 zeros).
CONFIRMING DISA PASSWORDS
➤ Lift handset.
➤ Dial DISA Password confirmation access code ___.
➤ Dial DISA ID code of station to be confirmed ___.
➤ Confirm password.
➤ Replace handset.
DISA SET/CANCEL
➤ Press Feature.
➤ Dial DISA code:
➤ Set 81
➤ Cancel 82
➤ Dial trunk number to be set/cancelled from DISA:
Individual trunks 01~64
All trunks 00
➤ Press Feature.
➤ Lift handset.
➤ Dial DISA Password reset
access code ___.
➤ Dial DISA ID code of station
to be reset ___.
➤ Replace handset.
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A
utomated Attendant
RECORDING MESSAGES VERIFY/DELETE MESSAGES
➤ Lift handset. ➤ Lift handset.
➤ Dial VRS Voice Message ➤ Dial VRS Voice Message
access code ___. access code ___.
➤ Dial 1
. ➤ Dial operation:
➤ Dial 1
. ➤ Verify message 2
➤ Dial Automated Attendant
➤ Delete message 3
message number 1~8. ➤ Dial 1.
➤ Dial operation: ➤ Dial Automated Attendant message
➤ Record day mode 1
number 1~8.
➤ Record night mode 2 ➤ Dial operation:
➤ Record weekend mode 3 ➤ Verify/delete day mode 1
➤ Record message via handset.
➤ Verify/delete night mode 2
➤ Replace handset.
➤ Verify/delete weekend mode 3
➤ Replace handset.
➤ Verify/delete message.
➤ Replace handset.
AUTOMATED ATTENDANT SET/CANCEL
➤ Press Feature.
➤ Dial VRS Voice Message access code:
➤ Set 81
➤ Cancel 82
➤ Dial trunk number to be set/cancelled for Automated Attendant:
➤ Individual trunks 01~64
➤ All trunks 00
➤ Press Feature.
6
Page 9
R
ecording Voice Prompts
SET VERIFY/DELETE
➤ Lift handset. ➤ Lift handset.
➤ Dial VRS Voice Message ➤ Dial VRS Voice Message
access code ___. access code ___.
➤ Dial 1
. ➤ Dial operation:
➤ Dial 2
. ➤ Verify message 2
➤ Dial operation:
➤ Delete message 3
➤ Dial tone message 1 ➤ Dial 2.
➤ Call waiting tone 2
➤ Dial operation:
➤ Record message via handset. ➤ Dial tone message 1
➤ Replace handset. ➤ Call waiting message 2
➤ Verify/delete message. ➤ Replace handset.
P
rogramming System Speed Dial
➤ Press Feature.
➤ Press Redial.
➤ Dial System Speed Dial Memory location 00~79
.
➤ Dial trunk access code i.e. _
9
.
➤ Dial telephone number to be stored (24 digits maximum).
➤ Press Hold (if entering name) and dial name of party (13 characters maximum).
➤ Press Feature.
NOTE 1: Press Redial to insert a pause or Recall to store a hookflash.
NOTE 2: Refer to Character Entry Codes when entering name of party.
7
Page 10
8
P
rogramming Forced/Verified Account Codes
➤ Lift handset.
➤ Dial Forced Account Programming access code _______. Hear second dial tone.
➤ Dial the Forced Account Number (001~500)
.
➤ Dial the Forced Account Code _______. Hear Confirmation tone.
➤ Press Transfer.
➤ The next Forced Account Number (001~500
) is displayed. Dial additional
Forced Account Codes as desired.
➤ Replace handset.
NOTE 1: A maximum of 500 Account Codes may be entered. Each Forced Account Code must be assigned
a number (001
-500).
NOTE 2: The length of the Forced Account Code can be up to 13 digits as assigned in system programming.
The default is 10 digits.
C
lock/Calendar Setting
➤ Press Feature.
➤ Dial _
9
#
.
➤ Enter hour and minute via dialpad.
➤ Press Recall to change AM/PM setting.
➤ Press Hold to change to calendar setting.
OR Press Feature to exit this feature.
➤ Press Recall to select day of week.
➤ Dial #
to move the cursor to day of month field.
➤ Enter day of month via dialpad.
➤ Press Recall to select month.
➤ Dial #
to move the cursor to year field.
➤ Enter last two digits of year via dialpad.
➤ Press Feature.
Page 11
9
C
onference Bridge Setup
Before using the Multiline Conference Bridge feature, passwords must be assigned.
It should be noted that the supervisor should perform these procedures.
SETTING SUPERVISOR PASSWORD
➤ Call a Conference Bridge extension.
➤ When the Conference Bridge extension answers, dial the default Supervisor
Password (0000#).
➤ Follow the voice prompt and enter the setting verification mode. Then enter
setting change mode.
➤ Follow the voice prompt to change Supervisor Password (4-8 digits).
SETTING CONFERENCE 1 AND/OR CONFERENCE 2 PASSWORDS
➤ Set the Supervisor Password, if necessary.
➤ Call a Conference Bridge extension.
➤ When the Conference Bridge extension answers, dial the Supervisor Password
and #
.
➤ Skip the steps by pressing *
until the Conference Setup mode is available for
conference 1 or conference 2.
➤ Follow the voice prompt and set the conference 1 or the conference 2
password (4-8 digits).
RECORD CUSTOMIZED GREETING
➤ Set the Supervisor Password, if necessary.
➤ Call a Conference Bridge extension.
➤ When the Conference Bridge extension answers, dial the Supervisor Password
and #
.
➤ Press *
to skip the setting verification mode.
➤ Press #
to change system settings.
➤ Skip the steps until Customized Greeting option is played.
➤ Follow the voice prompt and record a new Customized Greeting.
Page 12
S YSTEM S PEED D IAL D IRECTORY
00 40
01 41
02 42
03 43
04 44
05 45
06 46
07 47
08 48
09 49
10 50
11 51
12 52
13 53
14 54
15 55
16 56
17 57
18 58
19 59
20 60
21 61
22 62
23 63
24 64
25 65
26 66
27 67
28 68
29 69
30 70
31 71
32 72
33 73
34 74
35 75
36 76
37 77
38 78
39 79
Page 13
C HARACTER E NTRY C ODES
CHARACTER CODE CHARACTER CODE CHARACTER CODE
Blank 032 @ 064 \ 096
! 033 A 065 a 097
|| 034 B 066 b 098
# 035 C 067 c 099
$ 036 D 068 d 100
% 037 E 069 e 101
& 038 F 070 f 102
‘ 039 G 071 g 103
( 040 H 072 h 104
) 041 I 073 i 105
* 042 J 074 j 106
+ 043 K 075 k 107
, 044 L 076 l 108
- 045 M 077 m 109
- 046 N 078 n 110
/ 047 0 079 o 111
0 048 P 080 p 112
1 049 Q 081 q 113
2 050 R 082 r 114
3 051 S 083 s 115
4 052 T 084 t 116
5 053 U 085 u 117
6 054 V 086 v 118
7 055 W 087 w 119
8 056 X 088 x 120
9 057 Y 089 y 121
: 058 Z 090 z 122
; 059 [ 091 { 123
< 060 ¥ 092 | 124
= 061 ] 093 } 125
> 062 ^ 094
➞
126
? 063 _ 095 127
Page 14
Issue #2 7/99
For more information contact:
NEC America, Inc.
CPE Group
1555 Walnut Hill Lane
Irving Texas 75038-3796
1 800 TEAM NEC
©1999 NEC America, Inc. The material
contained herein is subject to change
without prior notice at the sole discretion
of NEC America, Inc.
750802
FPO BAR CODE
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