NEC Electra Elite 48/192 Specifications

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Hardcopies of this document may be ordered by contacting NEC America, Inc.
customer service department. Request Stock Number 750361 (Issue 6).

48/192

Features and Specifications Manual

Stock Number 750361

Issue 6

(Series 6000)

NEC Americ a, Inc. rese rves the righ t to change the spec ificati ons, function s, or
features at any time w ith out noti c e.

NEC Amer ica, Inc. has prepa red this document for use by its emplo yees and
customers. The information contained herein is the property of NEC America,
Inc. and sh al l not be re pr odu ced w itho ut prio r wr itte n app rov a l of NEC Ame rica ,
Inc.

term

is a registered trademark of NEC Corporation and Electra Elite is a

D
regi s t ered tradem arks of N EC America, Inc. Windows is a r egistered trademark
of Micros oft Corpora tion. TeLANophy, ViewMail, ViewC all Plus, Ac tiveFax, an d
ViewFax are all registered trademarks of Active Voice Corporation.

Copyright 2002

NEC Infrontia, Inc.

6535 N. State Highway 161

Irving, TX 75039-2402

Technology Development

GENERAL INFORMATION

The Electra Elite 48/192 system is a feature-rich key system that provides
over 200 features including Computer Telephony Integration, Least Cost
Routing, Automatic Call Distribution, ISDN-BRI/PRI Voice Trunks, Voice over
Internet Protocol, LAN/ KT S Cabling Integr at ion, and m any others.

The Electra Elite 48/192 system meets the customer needs today and as
business expands the system can be expanded as well.

The Electra Elite 48/192 system has a set of manuals that provide all the
information necessary to install and support the system. The manuals are
described in this preface.

THIS MANUAL

This manual provides specific detailed information and specifications for all
features provided with the Electra Elite 48/192 system.

SUPPORTING
DOCUMENTS

Electra Elite 192 Ge ner al Des cr ip tio n Man ual (S tock Nu mbe r 750360 )

This Manual provides general information about the system, its features,
system configuration and standards. This manual provides an overview of the
Electra Elite 192 system and can be used to present information to potential
customers.

Electra Elite 48 General Description Manual (Stock Number 750375)

This Manual provides general information about the system, its features,
system configuration and standards. This manual provides an overview of the
Electra Elite 48 system and can be used to present information to potential
customers.

Electra Elite 192 System Hardware Manual (Stock Number 750363)

The System Hardware Manual is provided for the system installer. This
manual has detailed instructions for installing the Electra Elite 192 KSU,
ETUs, Mult iline Terminals, and optional equipment.

Preface

Electra Elite 48 System Hardware Manual (Stock Number 750376)

The System Hardware Manual is provided for the system installer. This
manual has deta iled in struc tion s for in stallin g the Ele ctr a Elite 48 KS U, ETU s,
Multiline Terminals, and optional equipment.

Electra El i te 48/192 Pr o g ramming Ma n u al (St o ck Number 750362)

This manual provides instructions for programming the Electra Elite 48/192
system using a Multiline Terminal or PC.

Electra Elite Least Cost Routing Manual (Stock Number 750364)

This manual provides instructions to the service technician for programming
the customer site for least cost routing.

Electra Elite Automatic Call Distribution Manual (Stock Number 750365)

This manual provides the service technician with instructions for programming
the ACD. This manual can also be used by the ACD supervisor, at the
custome r site, to use to b ecome fam iliar with the AC D/MIS featu re. ACD is
not supported by the Electra Elite 48 system.

Electra El i te 48/192 Jo b Sp e ci fica tions Manu al (St o ck Number 75 0377)

This manual helps the technician install and mai ntain the Electra Elite system.
This manual contains the job specification worksheets. When these
worksheets are completed, they provide all of the system programming values
and configuration information necessary to assist technicians in maintaining
the system.

Elite ACD Plus Installation Manual (Stock Number 750359)

This manual provides general information about the Elite ACD Plus features,
installatio n proced ures and fea ture prog ramming . The NEC Elite ACD Plus is
an Automatic Call Distribution card that supports up to 40 Agents and 12
supervisors at one time.

Electra Elite Wireless System Manual (Stock Number 750423)

This manual describes the system and provides hardware installation and
programming procedures for the Electra Elite Wireless Communication
System (WCS).

Features and Specifications Manu al i

Table of Contents

Chapter 1 Introduction

SECTION 1 GENERAL INFORMATION .............................................................................. 1-1

SECTION 2 MULTILINE TERMINALS USED WITH THE SYSTEM ................................... 1-1

Chapter 2 Features

SECTION 1 GENERAL INFORMATION .............................................................................. 2-1

SECTION 2 OPERATING PROCEDURES ......................................................................... 2-2

A-1 Account Code Entry .................................................................................... A-1

A-2 Account Code - Forced/Verified/Unverified ................................................. A-5

A-3 Add-On Conference .................................................................................... A-9

A-4 All Call Page ............................................................................................. A-11

A-5 Alphanumeric Display ............................................................................... A-15

A-6 Analog Line Exten der (Dterm®Analog EXT) ............................................ A-19

A-7 Ancillary Device Connection ..................................................................... A-21

A-8 Answer Hold .............................................................................................. A-23

A-9 Answer Key ..................................... ......... ................................................. A-25

A-10 Assigned Night Answer (ANA) ........ ......... ......... ........................................ A-27

A-11 Attendant Add-On Console ....................................................................... A-29

A-12 Attendant Camp-On .................................................................................. A-35

A-13 Attendant Positions ................................................................................... A-39

A-14 Attendant Station Outgoing Lockout ......................................................... A-41

A-15 Attendant Transfer .................................................................................... A-43

A-16 Automated Attendan t ...................... ......... ......... .......... .............................. A-45

A-17 Automatic Answer with Delay Message .................................................... A-51

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ii Table of Contents

A-18 Automatic Callback A-55
A-19 Automatic CallDistribution (ACD) A-57

A-20 Automatic Day/Night Mode Switching ....................................................... A-63

A-21 Automatic Hold A-65

A-22 Automatic Number Indication (ANI)onT1 ............................................... . A-67

A-23 Automatic Redial A-71
A-24 Automatic Release A-75

A-25 Automatic Route Selection (ARS) ............................................................. A-77

A-26 Automatic Trunk-to-Trunk Transfer ........................................................... A-79

B-1 Background Music Over External Speakers ............................................... B-1

B-2 Background Music - Multiline Speaker ........................ .......... ......... ............ B-3

B-3 B a r ge - I n B-5

B-4 Battery Backup - System Memory .............................................................. B-9

B-5 Battery Backup - System Power ............................................................... B-11

B-6 Busy Lamp Field on Multilin eTerminals ................................................... B-13

C-1 Call Alert Notification .......................................... ........................................ C-1

C-2 Call Appearance (CAP) Keys ..................................................................... C-5

C-3 Call Arrival (CAR) Keys .............................................................................. C-9

C-4 Callback Request C-13

C-5 Caller ID Indication (Analog Trunks) ......................................................... C-17

C-6 Caller ID Call Return .................................. ............................................... C-23

C-7 Call Forward - All Call .... ........................................................................... C-29

C-8 Call Forward - Busy/No Answer ................................................................ C-33

C-9 Call Forward - Centrex .............................................................................. C-37

C-10 Call Forward - Display .............................................................................. C-41

C-11 Call Forward – Off-Premise ...................................................................... C-43

C-12 Call Forward - Split ................................................................................... C-49

C-13 Call Park - System .................................................................................... C-53

Electra Elite Issue 6

Features and Specifications Manual iii

C-14 Call Pickup Direct ..................................................................................... C-55

C-15 Call Pickup Group .................................................................................... C-59

C-16 Centralized Voice Mail ............................................................................. C-61

C-17 Class of Service ....................................................................................... C-67

C-18 Clock/Calendar Display ............................................................................ C-71

C-19 Code Restriction ...................................................................................... C-73

C-20 CO/PBX, Tie Line DigitRestriction .......................................................... C-77

C-21 Computer Telephony Integration (CTI) .................................................... C-79

C-22 Consecutive Speed Dial ........................................................................... C-81

C-23 Cordless Telephone Connection .............................................................. C-83

C-24 Coreline (LAN/Station Cable Integration) ................................................. C-87

C-25 Customized Message .............................. ......... .......... ......... ......... .......... . C-89

D-1 Data Line Security .................................... ......... .......... ............................... D-1

D-2 Delay Announcement ................................................................................. D-3

D-3 Delayed Ringing ......................................................................................... D-7

D-4 Dialed Numbe r Indication Service (DNIS) ............................ ......... .......... ... D-9

D-5 Dial 0 For Attendant ................................................................................. D-11

D-6 Digit Insertion ........................................................................................... D-13

D-7 Digital Line Extender (Dterm®ISDN EXTender Plus) .............................. D-15

D-8 Digital Voice Mail ..................................................................................... D-17

D-9 Direct Inward Dialing (DID) ...................................................................... D-27

D-10 Direct Inward System Access (DISA) ...................................................... D-31

D-11 Direct Inward Termination (DIT) ............................................................... D-35

D-12 Direct Paging Access ............................................................................... D-37

D-13 Direct Station Selection ............................................................................ D-39

D-14 Distinctive Ringing ............................................ .......... ............................. D-41

D-15 Do Not Disturb (DND) .............................................................................. D-45

D-16 Door Lock Release Relays ...................................................................... D-49

Issue 6 Elect ra Elit e

iv Table of Contents

D-17 Door/Monitor Telephone ........................................................ ......... ......... . D-51

D-18 DP to DTMF Switching ............................................................................. D-53

D-19 Drop Key D-55

D-20 Dterm® Analog Cordless Terminal ........................................................... D-57

D-21 Dterm® Cordless Terminal ........................................................................ D-63

D-22 Dterm® Cordless II Terminal ..................................................................... D-75

D-23 Dterm® Handset Cordless D-83

D-24 Dterm® IP Gateway System ..................................................................... D-91

E-1 Elapsed Call Time E-1

E-2 Electronic Volume Control .......................................................................... E-3

E-3 E&M Tie Lines (4-Wire) .............................................................................. E-7

E-4 Electra Professional Termina l Migration ...................... .......... ................... E-11

E-5 Elite ACD Plus E-13
E-6 Elite CallAnalyst E-21

E-7 Emergency 911 - Cut Through ................................................................. E-25

E-8 Enhanced 911 ........................................................................................... E-29

E-9 Equal Access Accommodation E-33

E-10 External Tone Ringer ................................................................................ E-35

E-11 External Zone Paging (Meet-Me) .............................................................. E-37

F-1 Facsimile CO Branch Connection F-1
F-2 Feature Access - User Programmable F-3
F-3 Flexible Line Assignment F-7

F-4 Flexible Numbering Plan .............................................................................. F-9

F-5 Flexible Ringing Assignment ..................................................................... F-11

F-6 Flexible Timeouts ....................................................................................... F-13

F-7 Full Duplex Handsfree ............................................................................... F-15

F-8 Full Handsfree Operation ........................................................................... F-17

G-1 Ge nera l Purpose Relays ............................ ......... ......... .......... ......... ......... ... G-1

Electra Elite Issue 6

Features and Specifications Manual v

G-2 Gr ound Sta rt Trunks .................................................................................. G-3

G-3 Group Listening .......................................................................................... G-5

H-1 Handset Mute ............................................................................................. H-1

H-2 Handsfree Answerback ............................ ......... .......... ......... ...................... H-3

H-3 Handsfree Dialing and Monitoring .............................................................. H-5

H-4 Headset Connection (Built In) .................................................................... H-7

H-5 Hold With Recall (Exclusive and Non-Exclusive) ................. ......... .......... ... H-9

H-6 Hot Line .................................................................................................... H-13

H-7 Howler Tone Service ................................ ......... ....................................... H-15

I-1 I-Hold Indication ........................................................................................... I-1

I-2 Incoming Trunk Name or NumberDisplay ................................................... I-3

I-3 Incoming Call Identification ... .......... ......... ......... .......... ......... ........................ I-5

I-4 Internal Voice/Ton e Signaling ..................................................................... I-7

I-5 Internal Zone Paging (Meet-Me) ................................................................ I-11

I-6 ISDN-BRI Trunk Connections .................................................................... I-13

I-7 ISDN-PRI Trunk Connections .................................................................... I-17

I-8 I-Use Indication .......................................................................................... I-25

K-1 Key Function/Multifunction Registration ...................................................... K-1

L-1 Large LED Indication ............................... ......... .......... ......... ......... .............. L-1

L-2 Last Number Redial .................................................................................... L-3

L-3 Least Cost Routing (LCR) ........................................................................... L-5

L-4 Live Monitoring .................................................. .......... ................................ L-7

L-5 Loop Start Trunks ..................................................................................... L-11

M-1 Message Display Board ............................................................................. M-1

M-2 Message Waiting ..................................... ......... .......... ......... ......... .......... ... M-3

M-3 Microphone Control .................................................................................... M-5

M-4 Multiline Conference Bridge ....................................................................... M-7

M-5 Multilingual LCD Indication ...................................................................... M-11

Issue 6 Elect ra Elit e

vi Table of Contents

M-6 Multiple Trunk Groups .............................................................................. M-13

M-7 Music on Hold ........................................................................................... M-15

N-1 Nesting Dial ................................................................................................ N-1

N-2 Night Call Pickup N-5

N-3 Night Chime ............................ ......... .......... ................................................. N-7

N-4 Night Transfer ................ ......... .................................................................... N-9

O-1 Off-Hook Ringing ........................................................................................ O-1

O-2 Off-Premise Extension ........................................ ........................................ O-3

O-3 One-Touch Feature Access ........................................................................ O-5

P-1 PC Attendant Console P-1
P-2 PC Programming P -5

P-3 Pooled Line (Outgoing) ................................................ ............................... P-7

P-4 Power Failure Transfer ............................................................................... P-9

P-5 Preset Dialing P-11

P-6 Prime Line Assignment ............................................................................. P-13

P-7 Privacy on All Calls ................................................................................... P-15

P-8 Privacy Release P-17
P-9 Private Lines P-21

P-10 Programming from Multiline Terminal ....................................................... P-23

P-11 Pushbutton Dial - DTMF or DP .................................... .......... ......... ......... . P-25

Q-1 Quick Transfer to Voice Mail ....................................................................... Q-1

R-1 Recall Key R-1

R-2 Recall With Station Identification ................................................................ R-5

R-3 Redial Key R-7
R-4 Remote Programming R-9
R-5 Resident System Program R-11

R-6 Restriction (Outgoing) ............................................................................... R-13

R-7 Ring Tone Variati on R-15

Electra Elite Issue 6

Features and Specifications Manual vii

R-8 Ringing Line Preference .......................................................................... R-17

R-9 Route Advance Block ............................................................................... R-19

S-1 Save and Repeat ........................................................................................ S-1

S-2 Scrolling Directories ..... ......... .......... ......... ................................................... S-3

S-3 Secondary Incoming Extension .................................................................. S-7

S-4 Seized Trunk Name/Number Display .......................................................... S-9

S-5 Simplified Call Distribution ................................ .......... ......... ......... ............ S-11

S-6 Single Line Telephone Access .................................................................. S-13

S-7 SLT Adapter ............................................. ................................................. S-17

S-8 SLT Timed Alarm .............................................. .......... ............................ .. S-19

S-9 Softkeys .................................................................................................... S-23

S-10 Speed Dial - Station .................................................................................. S-25

S-11 Speed Dial Stored Characters .................................................................. S-31

S-12 Speed Dial - System ................................................................................. S-39

S-13 Station Camp-On ..................................... ......... ............................ .......... .. S-43

S-14 Station Hunt .............................................................................................. S-45

S-15 Station Message Deta il Recordi n g(SMDR) .............................................. S-47

S-16 Station Outgoing Lockout ............................................ ......... ......... .......... .. S-53

S-17 Station Relocation ....................................................... .............................. S-57

S-18 Station Transfer ............................................................................ .......... .. S-61

S-19 Step Call ................................................................................................... S-63

S-2 0 Store and Repeat ...................................................................................... S-65

S-21 Stored Hookflash ...................................................................................... S-67

S-22 Synchronous Ringing ................................................................................ S-71

S-23 System Data Up/Down Load ..................................................................... S-73

T-1 T1 Connection ............................................................................................. T-1

T-2 Tandem Switching of 4-Wire E&M Tie Lines .............................................. T-3

T-3 Tenant Service ............................................................................................ T-5

Issue 6 Elect ra Elit e

viii Table of Contents

T-4 Three-Minute Reminder ............................................................................... T-7

T-5 Tone Override T-9

T-6 Trunk Queuing ........................................................................................... T-11

T-7 Trunk-to-Trunk Transfer ............................................................................. T-15

T-8 2-Color LEDs T-17

U-1 Uniform Call Distributio n(UCD) .................................................................. U-1

U-2 Unified Messagi ng U-7

U-3 Uniform Numbering Network .................................................................... U-11

U-4 Universal Slots .......................................................................................... U-15

U-5 Unsupervised Conference ........................................................................ U-19

U-6 User Programming Ability U-21

V-1 Voice Mail Integration (Analog) ................................................................... V-1

V-2 Voice Mail Message Indication on Line Keys ............................................. V-5

V-3 Voice Over Internet Protocol (VoIP) ........................................................... V-9

V-4 Voice Over Split V-13
V-5 Voice Prompt V-17
W-1 Wireless W-1

Featur es and Specifications Ma nual 1 - 1

Introduction

Chapter 1

SECTION 1
GENERAL
INFORMATION

Electra Professional, Electra Elite, and D

term

®

Series E telephones can be

used with the Electra Elite 48/192 systems.

SECTION 2
MULTILINE
TERMINALS
USED WITH THE
SYSTEM

Electra Elite and D

term

Series E Terminals

DTU and DTP terminals are available in black or white: two 8-line types
(display and non-display), two 16-line types (display and non-display), and two
32-line types (display and non-display). A two-line non-display type is
available in white. Sp eakerpho nes with f ull hands free opera tion and he adset
jacks are standard. The large Liquid Crystal Display (LCD) on the display

terminals provides call status data and programming information.The D

term

Handse t Cordles s terminal is a 16 -butt on phone (d isplay only). For Att endant
Positions, an Attendant Add-On DCU-60-1(BK)/(WH) CONSOLE is available
for 60 station and/or outside line assignments and 12 function keys.

An SLT Adapter can be used in place of a digital terminal for connecting Single
Line Telephones, or similar devices.

Electra Professional Terminals

Electra Professional terminals are available in dark gray or sof t wh ite: an 8-line
non-display type, two 16-line display types (with and without DSS/BLF keys),
and a 24-line display type with DSS keys. Speakerphones are standard,
providing full handsfree operation. The large Liquid Crystal Display (LCD)
provides call status data and programming information. For Attendant
Positions, an Attendant Add-On Console is available for 48 station and/or
outside line assignments and 12 function keys.

An SLT Adapter can be used in place of a digital terminal for connecting Single
Line Telephones, or similar devices.

Feature Access, Single On/Off, or One-Touch Keys

1 - 2

Issue 6 Electra Elite

Keys are designated Feature Access, Single On/Off, or One-Touch
throughout this manual. The keys operate much the same, but various
limitations imposed on each type are described below.

Electra Elite Issue 6

Feat ures an d Specificat ions Manual 1- 3



Feature Access Keys
Depending on the type, a Multiline Termi nal can have 2, 8, 16, or 24

Line keys. For Series 4500 and below, a maximum of 10 line keys

can be assigned as Feature Access to allow direct access to
features. Using System Software S5000 or higher, a maximum
of 16 keys can be assigned for Feature Access. These highly-

flexible keys can be used for station DSS/BLF and Speed Dial also.



Single On/Off Keys
Line keys may also be assigned as Single On/Off keys in System

Programming to toggle a feature on/off. This assignment has no
impact on the Feature Access keys, but the assigned features are
very specific. Call Forward All Call, Call Forward Busy/No Answer,
Scrolling (CID), headset, and DND are examples of features
available for Single On/Off keys.



One-Touch Keys
One-Touch keys can perform the same function as Feature Access

keys. A Multiline Terminal has a fixed number of these keys. No
system assignment is necessary, and the number of keys ranges
from none to 20 depending on the terminal type.

Figure 1-1 Key Assignment Example

16 One-Touch Keys

Feature Access Keys (16
maximum) or Single
On/Off Keys

1 - 4

Issue 6 Electra Elite

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Featur es and Specifications Ma nual 2 - 1

Features

Chapter 2

SECTION 1
GENERAL
INFORMATION

All features available with the Electra Elite 48/192 system are listed
alphabetically by name and described in this document. The following
information is provided, when appli cable, for each feature:

Feature Description – briefly describes the feature and, when applicable,
tells how the feature is used by the end-user.

System Availability – desc ribes M ulti line Terminal s that ca n be used with this
feature. a nd lists any a dditional equipme nt, such as ad apters or ETU s, that
must be installed for this feat ure to operate.

Operating Procedures – contains detailed procedures for using each feature.

Quick Access Code Reference – provides a table for those features with

associated Access Codes that are used with the operation of the feature. This
table has Default, Access Code Name, and Alphabetic Designation columns.



Defaul t – indicates the defau lt values fo r the Acc ess Cod es that ar e set
when a new system is installed). Access Codes, except for System and
Fixed codes, can be changed in System Programming.



Access Code Name – indicates the name associated with the Access
Code. The code type is shown in parentheses at the end of each code
name. Access Code types include the following:

• System Codes are us uall y 1-di git cod es that a pply to th e oper at ion
of the system. These codes can be changed using Memory Block
1-1-46 [Access Code (1-Digit) Assignment].

• Intercom Codes are 2-digit codes that apply to the associated
feature and indicate Access Codes that can be changed using
Memory Blocks 1-1-46 [Access Code (1-Digit) Assignment] and
1- 1-47 [Access Code (2-Digit) Assignment].

• Feature Codes are typically 3-digit codes and indicate Access
Codes tha t apply to the associated featu re. These code s can be
changed using Memory Blocks 1-1-46 [Access Code (1-Digit)
Assi gnment] and 1-1-48 [Ac c ess Cod e (3-D igit ) Assig nment] .

• Fixed Codes are set in the system and cannot be changed.

2 - 2

Issue 6 Electra Elite



Alphab etic De signation – the a lphab etic equiv alent that help s you to
easily remember t he Access Co de. These designati ons ar e availab le
only for Fe at ure and Interc om codes .

Service Conditions – specifies conditions that apply to the feature
operation.

Related Features Lists – lists any associated features.

SECTION 2
OPERATING
PROCEDURES

The operating procedures are the same for Electra Professional and
Electra Elite or D

term

Series E Mu ltiline Term inals. Minor key differ ences
are listed belo w. These differences are important when performing the
operations listed in this manual.

Electra Pro fessional

Terminals

DTP or DTU

Terminals

N

¶

T

P

¶

Q

A

~

K

¶

A~K

J

¶

J

L

¶

L

M

¶

S

O

¶

R

Q

¶

P

R

¶

O

S

¶

N

T

¶

U

UV

¶

M

Featur es and Specifications Ma nual A - 1

Account Code Entry

A-1

FEATURE
DESCRIPTION

Account Code Entry allows assignment of Account Codes with up to 16 digits.
Account Codes are incorporated in the call records generated by Station
Message Detail Rec ording (SMDR) an d pr ovide a refere nce for billing.

SYSTEM
AVAILABILITY

Terminal Type:

All Multiline T erminals

Required Components:

MIFM-U10 ETU

OPERATING
PROCEDURES

1. Press

T

.

2. Dial Access Code

FF

(fixed Access Code).

3. Enter the Account Code using the dial pad while talking with the
outside party.

4. Press

T

.

1. While r eceiving intern al dial tone, dial Account Co de Entry Acc ess
Code XX (not assigned a t default).

2. Enter the Account Code using the dial pad.

3. Retrieve the held call.

- OR -

While receiving internal dial tone, press the Feature Access or
One-Touch key programmed for Account Code Entry.

From a Multiline Terminal with an outside call in progress:

From a Multiline Terminal with an outside call on hold:

A - 2 Account Code Entry

Issue 6 Electra Elite

4. Enter the Account Code using the dial pad.

5. Retrieve the held call.

1. Press the hook switch, and wait for a ne w internal dial tone; the
outside party is put on hold.

2. Dial Account Code Entry Access Code XX (no default assigned).

3. Enter the Account Code using the dial pad.

4. Use a hookflash to return to the held call.

QUICK ACCESS
CODE REFERENCE

SERVICE
CONDITIONS

Data Assignment



Use Memory Blocks 1-1-46~48 [Access Code (1-, 2-, or 3-Digit)
Assignment] to specify or change the Account Code Entry Access
Code (no defaul t assigned) that is us ed after a call is put on ho ld.



Use Memory Block 7-1 (Card Interface Slot Assignment), to specify
the MIFM-10 ETU.



Account Codes can be programmed to a Feature Access or
One-Touch key on any Mu lti line Terminal.



Use Memory Block 1-8-08 [Class of Service (Station) Feature
Selection 2] Page 3 LK6 to allow (LK ON) Account Code Entry.

Restrictions



An Account Code cannot be entered when a station is part of a
conference supported by the system.



An Account Code cannot be entered if a hookflash results in a
conference when a Single Line Telephone has a call on hold and
another call is in progress.



During Account Code Entry, Call Alert Notification is not provided.

From a Si ngle Line Telephone with an outside ca ll in progress :

Default Access Code Name

Alphabetic

Designation

66 Feature Access Code (Fixed) N/A

Electra Elite Issue 6

Featur es and Specifications Ma nual A - 3



An Account Code Entry does not print with SMDR unless the
account code is entered after the Call Start time elapses.

General



Use Memory Block 1-5-25 (SMDR Incoming/Outgoing Print
Selection) to control generation of an SMDR Report on incoming
calls. Wh en an Accoun t Code is ent ered during a n outgoing c all, a
call report is generated regardless of system assignment.



The Mu ltiline Terminal user ca n ent er an Ac co unt Co de while talking
with the outside party. Tones are not sent to the CO line, and the
outside party is not put on hold.



If multip le Accoun t Codes are entered durin g one ca ll, the last en try
is outp ut from SMDR.



The Account Code can have up to 16 digits.

RELATED FEATURES
LIST

Feature
Number

Feature Name

A-2 Account Code - Forced/Verified/Unverified

S-15 Station Message Detail Recording (SMDR)

A - 4 Account Code Entry

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Featur es and Specifications Ma nual A - 5

Account Code - Forced/Verified/
Unverified

A-2

FEATURE
DESCRIPTION

Account Code - Forced/Verified forces selected station users to dial an Access
Code and a verified Account Code before making an outgoing call. The
outgoing call is processed only after the dialed Account Code is verified.

Account Code - Forced/Unverified forces selected station users to dial an
Access Code and an unverified Account Code before making an outgoing call.
The outgoing call is processed only after the unverified Account Code is
dialed. System Software S5000 or higher is required.

This feature allows a system administrator to control unauthorized outgoing
calls. The Forced/Verified/Unverified Account Code is part of the Station
Message Detail Recording (SMDR) call record. A Forced/Verified Account
Code has a maximum of 13 digits.

SYSTEM
AVAILABILITY

Terminal Type:

All Multiline T erminals

Required Components:

MIFM-U10 ETU

OPERATING
PROCEDURE

1. Lift the handset, and wait for inter nal dial tone .

2. Dial the Forced Account Access Code. A second dial tone is
received.

3. Dial the Forced Account Code. Wait for Internal dial tone.

4. Dial the Trunk Access code and the outside number.

To enter Account Code - Forced/Verified/Unverified from any
station:

A - 6 Account Code - Forced/Verified/Unverified

Issue 6 Electra Elite

1. Lift the handset, and wait for internal dial tone.

2. Dial the Forced Ac count Ac cess Code (not as signed at d efault),
and wait for a second dial tone.

3. Dial the Forced Account Number (

KKA~ EKK

).

4. Dial the Forced Account Code (default: 10 digits). Wait for
Confirmation tone.

5. Press

N

to enter the in formatio n. T he next Account Number
is displayed . (R epea t step s 4 ~ 5 unt il all de sire d A ccoun t Co des
are entered.)

6. Press

P

to stop entering Account Codes.

1. Press the

V

(SYS. or STA. softkey) to designate system or

station speed dialing.

2. Press the

V

(UP or DOWN softkey) to view the names/numbers

listed in the directory.

- OR -

Press a dial pad key (to select the first letter of the name or
number of the desired speed dial buffer) and dial

J

.

3. To dial the number press

P

or lift the handset.

4. Enter the Account code.

SERVICE
CONDITIONS

Data Assignment:



Use Memory Block 1-8-07 [Class of Service (Attendant) Feature
Selection 1] Page 2 LK8 to Allow (default LED On) or Deny (LED Off)
Attendant Positions to program Forced Account Codes.



Use Memory Block 1-8-08 [Class of Service (Station) Feature
Select io n 2] Pag e 5 LK1 t o Al low (LED On) or Den y (d efa ult : LED Off )
Accou nt C ode Forc ed/Verified.

To program Account Code - Fo rc ed /V erified from Attendant
Position:

To use this featu re with Scr o lling D i rectories:

Electra Elite Issue 6

Featur es and Specifications Ma nual A - 7



Use Memory Block 1-8-08 [Class of Service (Station) Feature
Select ion 2], Page 6 LK3 to All ow (LED On) or Deny (de fault: LED
Off) Account Code Forced/Unverified. System sof tware S5000 or
higher is required.



Use Memory Blocks 1-1-46~48 [Access Code (1-, 2-, or 3-Digit)
Assignment] to assign the Forced Account Code Access (Function
No. 147).



Use Memory Block 1-8-27 (Forced Account Code Length
Assignment) to assign the number of digits for Account Codes
system-wide. One to 13 digits can be assigned; def a ul t i s 10 di gits.



Use Memory Block 7-1 (Card Interface Slot Assignment) to specify
the necessary MIFM-10 ETU.

Restrictions:



Existing restrictio ns and Lea st Cost Rou ting (LCR) assignme nts are
applied after Forced Account Codes are entered.



When a 911 call is placed, Account Code Forced/Verified is
overridden by the following:

• Emergency 911 Cut-Through is enabled.

• A CAMA trunk is instal led and ena bl ed.



Enhanced 911 calls override the forced account code and are
controlled by the Emergency 911 Dialing Route Assignment.



Verified and Un verif ie d Forc ed A cc ou nt Co des cannot be used i n th e
same Class of Service.

General:



System Software S5500 or higher is required for Scrolling
Directories to be used with this feature.



Only outgoing calls from an intercom require a Forced Account
Access C ode. Direc t ac c es s to tr unks bypas ses this feature.



Reorder tone is provided when an outgoing call is dialed without
entering the Forced Account Access Code and a Forced Account
Code.



Call Alert Notification is not provided during Account Code Entry
verification and programming.



PBR Time values apply when a Single Line Telephone is used to
enter a Forced Ac c ount Code.



Forced Account Code s can be up loaded, downlo aded, or mod ified
using PC bas ed Sys t em Pr ogramming.

A - 8 Account Code - Forced/Verified/Unverified

Issue 6 Electra Elite



Forced Account Cod e Verified/Unverifie d and Acco unt Code ent ries
are printed on the SMDR report if both are used.



A is placed in front of the Forced Account Codes on the SMDR
repor t s t o distin guish them from ot her Acc ount Code entr ies.



A total of 500 Forced/Verified Account Codes can be entered
system-wide.



When the Interdigit time (default 10s) expires after the user inputs a
Forced Ac c ount Code, Busy Tone is generated.

RELATED FEATURES
LIST

Feature

Number

Feature Name

A-1 Account Code Entry

S-15 Station Message Detail Recording (SMDR)

Featur es and Specifications Ma nual A - 9

Add-On Conference

A-3

FEATURE
DESCRIPTION

Add-On Conference allo ws a conference call with a total o f four par ties with
various c ombi nati ons of outsid e lines and stations. This in creases efficiency by
allo w ing multipl e parti es t o enter a con v ersation.

System Software S3000 or lower supports up to six, 4-party conferences
with no more than two outside lines per conference.

System Software S4000 or higher supports up to 16, 4-party conferences
with no more than two outside lines per conference.

SYSTEM
AVAILABILITY

Terminal Type:

All stations

Required Components:

None

OPERATING
PROCEDURES

1. Press

R

.

2. Dial a station number or outside party, and inform the answering party
of the conference.

3. Press

R

again. The

R

LED is on cont inuousl y. Ta lk with both

parties.

4. Repeat steps 1~3 to add an additional party to the conference.

1. Press the hookswitch to place the first call on hold.

2. Dial an internal station and announce conference.

3. Press the hookswitch again. Talk with both parties.

To initiate an Add-On Conference using a Multiline Terminal with
a call in progress:

To initiate an Add-On Conference using a Single Line Tele phone
with a call in progress:

A - 10 Add-On Conf e ren ce

Issue 6 Electra Elite

SERVICE CONDITIONS Restrictions:



A Sing le Line Telephone ca nnot be used to originate a 2 -party CO
conference.



A Multiline Terminal user on hold cannot enter another conference.

General:



The elapsed time of the call from the originating terminal is shown on
display Multiline Terminals.



When all c onference cir cuits are in use, the red Conferen ce key on
each Multiline Terminal is on.



Allowed conferenc e c onfigu ratio ns are :

• 4 terminals - no outside party

• 3 terminals - 1 outside party

• 3 terminals - no outside party

• 2 terminals - 1 outside party

• 1 ter m inal - 2 o u t s ide partie s



Only one member of a conference can place a conference on hold at
a time.



When t he co nf ere nce is plac e d on ho ld, th e Conference LED flashes
on all phones in the conference.



Recall is not provided at the Multiline Terminal when a conference is
on hold.



The CO to C O confer ence loss is 6 db (3 db per CO). This does not
include the loss already occurring on each CO circuit. A telephone for
conference connection incurs a 10 db loss.

RELATED FEATURES
LIST

Feature

Number

Feature Name

A-24 Automatic Release

M-4 Multiline Con ference B ridge

Featur es and Specifications Ma nual A - 11

All Call Page

A-4

FEATURE
DESCRIPTION

All Call Page allows simultaneous paging (internal and external) of all idle
Multiline Te rminals in a z one over e ach built-in s peaker a nd over all ext ernal
paging spea kers. This enables a person within hearing dis tance of a Multiline
Terminal or external speaker to respond to the paging call.

SYSTEM
AVAILABILITY

Terminal Type:

All Multiline T erminals

Required Components:

None

OPERATING
PROCEDURES

1. Lift the handse t, and wait f or internal d ial tone (or press

U

when

the user is engaged on a call).

2. Dial Access Code

EK

(set as defaul t ) for All Call Pa ge.

3. Page.

1. Go off-hook.

2. Wait for internal dial tone.

3. Dial Meet-Me Access Code

EJ

(set as default); the display

changes to sho w th e originator station numbe r.

4. T alk with All Call Page originator.

To originate a page on a Multiline Terminal:

To answer a page on a Multiline Terminal:

A - 12 All Call Page

Issue 6 Electra Elite

1. Lift the handset, and wait for internal dial tone or press the
hookswitch when the user is engaged in a call.

2. Dial All Call Page Access Code

EK

(

default).

3. Page.

1. Lift the handset or press the hookswitch when the user is
engaged in a call.

2. Wait for di al tone.

3. Dial Meet-Me Access Code

EJ

(default).

4. Talk with All Call Page originator.

QUICK ACCESS
CODE REFERENCE

SERVICE
CONDITIONS

Data Assignment:



Use Mem ory Block 4-31 (Receiving Int ernal/All C all Page Selecti on)
to allow or deny station pag ing. This inc ludes All Call Pa ge, Interna l
Zone Pagi n g, an d Exte rn al Z one Pag i ng. Inter n al Emer ge ncy All Call
Page is not included.



Use Me mory Block 1-2-25 (I nternal Pag ing Alert Tone Selection ) to
allow (default: YS) or deny (NO) system-wide Paging alert tone
(Internal and/or External).

Restrictions:



A Multil ine Terminal user engaged in a han ds free c all cann ot rec eive
All Call Page or Internal Zone Pages.

To originate a page on a Single Line Telephone:

To answer a page on a Single Line Telephone:

Default Access Code Name

Alphabetic

Designation

59 All Internal/External Zone Paging N/A
5

,

Internal/External Meet-Me N/A

Electra Elite Issue 6

Featur es and Specifications Ma nual A - 13



Only one All C all Pa ge or Internal Zone Page can be es t ablis hed at a
time. Another page can be originated as soon as the first is
abandoned or answered by Meet-Me Answer.



Simultaneous zone paging (Internal Zones A, B, and C) can be
established at one time; however, All Internal Zone Paging and
Internal Emergency All Call Page cannot be performed when any
other inter nal page i s in use.

General:



All Call Page can be originated or answered by Meet-Me Answer
from internal dial tone.



All Call Page times out using the External Paging Time Out (default
is five minutes).



An outside line can be conferenced with External Page to allow a
conver sat ion to be monit or ed .



The defa ult Acc es s Code f or A ll Call Pag e is 59. The default Access
Code for All Call Page Meet-Me code is 5

,

(Internal/External

Meet-Me).

RELATED FEATURES
LIST

Feature
Number

Feature Name

E-11 External Zone Paging (Meet-Me)

I-5 Internal Zone Paging (Meet-Me)

A - 14 All Call Page

Issue 6 Electra Elite

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Featur es and Specifications Ma nual A - 15

Alphanumeric Display

A-5

FEATURE
DESCRIPTION

Each Electra Elite or D

term

®

Series E Display Multiline Terminal has a
24-character by 3-line Liquid Crystal Display (LCD). Each Electra Professional
Display Multiline Terminal has a 16-character by 2-line LCD. These displays
provide information such as: date/time, elapsed call time on outside calls,
digits dia led, inter nal callin g par ty numb er, Customized M essage , Spee d Dial
entries or softkeys.

SYSTEM
AVAILABILITY

Terminal Type:

All Display Multiline Terminals

Required Components:

LCD DISPLAYS Refer to Display Indications tabl e below.

Display Location Definition

12:24 AM WED 10 All Stations with

LCD

Clock/Calendar

FWD 100 - > [ ] Set Call Forward - All Call
ALL FWD CANCLD Cancel DND/Call Forward - All Call System-Wide
FWD/DND CANCLD Originator Cancel DND/Call Forward - All Call At Individual Statio n s
FWD SET [ ] Originator Set Call Forward - All Call From Forward To Extension
FWD RESET [ ] Reset Call Forward - All Call From Forward To Extension
BUSY 100 -- > [ _ ] Set Call Forward - Busy
FWD BUSY CANCLD Cancel Call Forward - Busy
NOANS 100 - > [ ] Set Call Forward - No Answer
FWD NA CANCLD Cancel Call Forward - No Answer
FWD BNA - > [ ] Set Call Forward - Busy/No Answer
FWD BNA CNCL Cancel Call Forward - Busy/No Answer
BACK MM/DD HH:MM Set Customized Message

A - 16 Alphanumeric Display

Issue 6 Electra Elite

MESSAGE CLEAR Cancel Cu stomized Message System-Wide or From

Individual Station
NIGHT MODE SET Night Mode Switch
NIGHT MODE RESET Reset Night Mode
NT TENANT Set Night Mode For Tenant
CALLBACK CANCLD Cancel Callback System-Wide
FNC LAMP OFF Reset FNC LED
CURRENT PASSWORD ? Originator Telephon e Password (1)
NEW PASSWORD ? Originator Telephone Password (2)
ENTER PASSWORD Originator Set Password (CO/PBX Restriction)
RESTRICT SET Originator After Setting Password
CALL DENIED Originator Display on Station Outgoing Restricted Telephone
RESTRICT CANCLD Originator After Canceling Outgoing Call Restriction
CANCEL TEL ? ? ? Cancel Restriction on Another Telephone
RLY 0 ON Relay On
RLY 0 OFF Relay Off
ALAR M AM 0 0 : 00 Set Ala r m For A.M.
ALAR M PM 0 0 : 00 Set Ala r m For P.M.
ALL ALARM CANCLD Cancel Alarm System-Wide
SET TIME REMINDER Set Timed Alarm for SLT
DND SET Originator Set Do Not Disturb
SAVE & REPEAT Originator Save and Repeat Number Is Stored
INT ALL PAGE Originator Internal All Zone Paging
INT PAGE [ A ] Group Paging
TENT [ ] Tenant Paging
SPKR [ A ] Originator External Speaker
TRF SET CO = Set Automatic Tandem Trunk Transfer IN/OUT Trunk
TRF CNCL CO = Reset Automatic Tandem Trunk Transfer
TRF TO CO = Set or Confirm Transferred Trunk of Automatic Tandem

Trunk Transfer

Display Location Definition

Electra Elite Issue 6

Featur es and Specifications Ma nual A - 17

SERVICE
CONDITIONS

French, Japanese, and Spanish characters are also available.

TRNS TO N / A Transferred Trunk Not Assigned
00 : EMPTY No Speed Dial Number Entered
00 : 0 1 2 3 4 5 6 7 8 9 Speed Dial Number Confirmation
NO SMDR Station Message Detail Recording Not Available
ERROR Error Message
BUSY Busy Message
PRINTER TROUBLE Printer Problems
SPKR [ A , B , C ] Originator External All Paging
LINE IDLE Originator Tr unk Queuing; CO/PBX Trunk Idle
TRUNK QUE SET Originator Trunk Queuing Set
LNR [ # ] / SPD [ ] Press LNR/SPD Key
TRUNK QUE CANCLD Originator Trunk Queue Canceled
RCL : 0 1 , 0 2 , 0 3 , 0 4 Originator Hold Recall
120 < - [ 1 1 0 ] TRANSF Destination Ring Transfer
120 = = [ 1 1 0 ] TRANSF Automatic Ring Transfer
OVD > [ ] Barge-In On CO/PBX Line (1)
OVD - > CO [ ] Barge-In On CO/PBX Line (2)
100 < - TIE LNXX Tie Line Answer
100 < - DID LNXX DID Answer
DATA ENTRY Enter Data Via System Programming
STA NUMBER? Call Pickup Direct Origina te
100 _ _ [101]URGENT Voice Over Split Originate/Receive
01/12147517627 Caller ID Indication
MUSIC SET/RESET Background Music is On/Off

Display Location Definition

A - 18 Alphanumeric Display

Issue 6 Electra Elite

THIS PAGE INTENTIONALLY LEFT BLANK

Featur es and Specifications Ma nual A - 19

Analog Line Extender
(D

term

®

Analog EXT)

A-6

FEATURE
DESCRIPTION

The D

term

Analog EXT allows a user with an NEC Multiline Telephone to make
or receive calls from a remote location while maintaining a station appearance
from the office KTS.

SYSTEM
AVAILABILITY

Terminal Type:

DTP-32DE-1

Required Components:

Electra Elite KTS with 1 ESI Port

1 D

term

Analog extender (OF)

with termination to an ESI port of the KTS and an analog line from the CO

1 D

term

Analog extender (RE)

with termination to an analog line from the CO

1 DTP-32DE-1 D

term

Series E term inal

OPERATING
PROCEDURES

SERVICE
CONDITIONS

Data Assignment:



Use Memo ry Bloc k 4-01 [CO/PBX Ri ng Assi gnment (D ay M ode)] 0r 4-02
[CO/PBX Ring Assignment (Night Mode)] to assign incoming CO/PBX
calls to ring on Multiline Terminals.



Use Mem ory Block 4-3 1 (Receiving In ternal/All Call P age Selecti on) to
disable (press LK 2) paging for the station.

Normal incoming call handling procedures apply.

A - 20 Analog Line Extender (Dterm® Analog EXT)

Issue 6 Electra Elite

Restrictions:



The us er must use a l ine that is not connected to the D

term

Analog
EXT to make 911 calls. If a call is made from the remote terminal, the
telephone number at the KTS location is sent to the emergency
center.



Zone and voice pa ging must b e turned off usin g KTS pro grammin g.
The remo te t ele ph one sho uld be pr og ram me d to rin g for all inc o ming
calls.



When the remote Multiline Terminal is programmed to answer
multiple calls, they should ring at the terminal. Contact your
authorized NEC dealer when system changes are required.



Synchronous ringing does not operate on the remote telephone.
Incoming trunk calls automatically ring 2 sec. on/2 sec. off.



Analog fax machines and modems cannot operate with a
DTP-3 2DE-1 Multiline Terminal tha t is connected to an APR -U Unit
optional adapter.



D

term

Cordless, D

term

Cordless Lite, D

term

Cordless II, and D

term

Analog Cordless cannot be used with a DTP-32DE-1 Multiline
Terminal or D

term

Analog EXT.



CTA-U Unit and CTU(S)-U Unit cannot be installed to a KTS remote
Multiline Terminal to provide TAPI functionality with the KTS.



CTU(C)-U Unit (Coreline) cannot be used with a DTP-32DE-1
Multiline Terminal or D

term

Analog EXT.



D

term

PC and PCII do not fun ction with D

term

Analog EXT.



The HFU-U Unit handsfree adapter cannot operate with a
DTP-3 2DE -1 Mu ltilin e Terminal or D

term

Analog EXT used in a home
environment because of FCC restrictions, but it can operate in an
offi ce e n viron m e n t.

General:



Refer to D

term

Analog EXT Owners Manual for more information.

Featur es and Specifications Ma nual A - 21

Ancillary Device Connection

A-7

FEATURE
DESCRIPTION

Ancillary Device Connection allows installation of selected peripheral
(ancillary) devices to a Multiline Terminal. This feature enhances peripheral
device objectives.

An Elect ra Elite Terminal use r can accom plish this by u sing the AP R-U Unit
(Analog Port Adapter with Ringer) or APA-U Unit (Analog Port Adapter without
Ringer) fo r analog t elephon e devic es, insta lling the HFU-U U nit to hav e a full
duplex speakerphone, or installing the ADA-U Unit to connect devices such as
tape reco rde rs.

The APA-U Unit is the interfa ce f o r inst a lling a Single Line Te l ephone, Modem,
Credit Card Reader, Wireless Headset, NEC Voicepoint/Voicepoint Plus
Conferencing unit or other compatible analog device.

An Electra Professional terminal user can install the ADA(1)-W(BK)/(SW) Unit
to connect headset or tape recorder or install the ADA(2)-W(BK)/(SW) Unit to
connect an SLT Cordless Telephone.

SYSTEM
AVAILABILITY

Terminal Type:

All Multiline T erminals except DTP-2DT-1(WH)

Required Components:

APR-U Unit, APA-U Unit, HFU-U Unit, ADA-U Unit, ADA(1)-W Unit, or
ADA(2)-W U nit

OPERATING
PROCEDURES

SERVICE
CONDITIONS

Data Assignment:



Use Memory Block 1-1-02 (Hookflash Time Selection) to specify the loop
open time for a hookflash signal sent to the CO/PBX when the reca l l key
on a Multiline Terminal is pressed.

Depend on the connected ancillary device.

A - 22 Ancillary Device Connection

Issue 6 Electra Elite



Use Memory Block 1-3-02 (SLT Hookflash Signal Selection) to
specify whether a line is held internally or, when behind a PBX, a
hookflash (HF) signal is sent to the line when a Single Line
Telephone user performs a hookflash.



Use Mem ory Block 4 -24 (SLT Hookflash Ass ignment) to ether hold
or disconnect the trunk for the Single Line Telephone (SLT) hooking
operation.



Use Memory Block 4-39 (APR Ring Mode Assignment) to assign the
APR-U Unit or ADA(2)-W(BK)/(SW) Unit for NON (No Ring), STA
(default : ring Station Numb er o nly ), or A LL.



Use Memory Block 4-59 (APR/APA Hookflash Selection) to allow or
deny hookflash on an APR or APA. System Software S5500 or

higher is required.

Restrictions:



The Electra Professional Terminals allow only one ADA(1)-W(BK)/
(SW) Un it or ADA(2)-W (BK)/(SW) Unit at a time.

General:



The optional device fits underneath the terminal.



Engineering Technical Information Bulletins (ETIs) provide
connection instructions for the various ancillary devices. Ancillary
devices that are not covered by an ETI may not be compatible with
Electra Elite Multiline Terminals. Verify with NEC America, Inc.,
National Technical Assistance Center (NTAC) before attempting
hookup.



Individ ual device conditio ns and operatin g procedures are p rovided
in the applicable ETI Bulletins and ancillary device manufacturer
information.



An APR-U Unit or APA-U Unit with hookflash enabled follows the
same o perating proce dures as a S ingle Line Terminal c onnected to
an SLI(8)-U10 ETU.

Featur es and Specifications Ma nual A - 23

Answer Hold

A-8

FEATURE
DESCRIPTION

Answer Hold allows a Multiline Terminal user to press the flashing Answer key
to answer an incoming ringing call. When the Multiline Terminal user is already
answerin g a call, the first call is auto matically placed on Non-Exclusiv e Hold
when the second call is answered. Answer Hold is particularly useful at
Attendant Positions or other central answering positions. Using the Answer
key speeds call handling, and Answer Hold prevents accidental call dropping.

SYSTEM
AVAILABILITY

Terminal Type:

All Multiline T erminals

Required Components:

None

OPERATING
PROCEDURES

1. Receive C O/PB X incom i ng ring. The

O

LED flashes.

2. Press

O

, and answer the new call (

O

LED goes off). The

original call is put on Hold.
a. When the original call is on a C all Appearan ce Key, the call is

placed on Non-Exclusive Hold on the Call Appearance Key.

b. When the call is on a line key, the call is placed on

Non-Exclusive H old on the line key.

3. T alk with the CO/PBX incoming caller.

4. When add ition al calls are rec eiv ed, pre ss

O

to place the current

call on Hold and connect to the next call. (Refer to a and b above.)

To answer calls on a different line key with a call in progress:

A - 24 Answer Hold

Issue 6 Electra Elite

SERVICE
CONDITIONS

Data Assignment:



Use Memory Block 4-51 (Off-Hook Ringing Selection) to assign YS
(default) or NO for Off-hook ringing for Answer Hold to work.

Restrictions:



Answer Hold does not funct ion for incom ing internal calls.



CO/PBX incoming calls not assigned to ring or assigned to other
tenants do not activate Answer Hold.



DID/Tie line and DIT/ANA calls do not activate Answer Hold.



When all Call App earance keys ar e in use, the next call cannot be
answered.

General:



CO/PBX ringing transfer/camp-on calls may be answered.



When mult iple incomi ng calls activ ate the Answer key LED, the LE D
continues to flash until all calls are answered.

Featur es and Specifications Ma nual A - 25

Answer Ke y

A-9

FEATURE
DESCRIPTION

Multiline Terminals have an Answer key with an LED that flashes when the
Multiline Terminal user receives an incoming CO/PBX, Tie/DID transfer, or
CO/PBX transfer call ring ing in the sam e tenant grou p. When multip le calls
are received, the Answer key is used to pick up calls. The Answer key
continues flashing until the last unanswered call is answered. Press the
Answer key durin g a call to hold t he cu rrent call and a llow the n ext call to be
answered.

SYSTEM
AVAILABILITY

Terminal Type:

All Multiline T erminals

Required Components:

None

OPERATING
PROCEDURES

1. Receive C O/PB X incom i ng ring.

O

LED flashes.

2. Press

O

. The

O

LED goes out.

3. T alk with the CO/PBX incoming calling party.

4. When additional CO incoming calls are received, the

O

LED

flashes again. Press

O

to place the current call on Non­Exclusive Hold and connect the Multiline Terminal user to the next
call.

a. An original call on a Call Appearance Key is placed on

Non-Exclusive H old on the Call Appearance Key.

b. An original call on a line key is placed on Non-Exclusive Hold

on the line key.

To answer calls using the Answer key:

A - 26 Answer Key

Issue 6 Electra Elite

SERVICE
CONDITIONS

Data Assignment:



Use Me mory Block 4- 01 [C O/PBX Ring Assignm ent (Da y Mo de)] or
4-02 [CO/PBX Ring Assignment (Night Mode)] to assign the day/
night mode for on-hook ringing.



Use Memory Block 4-51 (Off-Hook Ringing Selection) to select YS
(default) or NO for Off-Hook Ringing.

Restrictions:



An Intern al call, internal trans fer/camp -on call, Secondar y Incoming
Extension, Automated Attendant, or Tie/DID call does not activate the
Answer key LED.

General:



The Ans wer key LE D function s for incoming CO/P BX calls, CO/PBX
transfer/camp-on calls, and transfer/camp-on Tie/DID calls.



Incoming CO/ PBX ringing calls to other tenant s with the CO/PBX line
appearance and ring assignment activate the Answer key LED.



Incoming calls answered by the Answer key are handled first in -firs t
out.

Featur es and Specifications Ma nual A - 27

Assigned Night Answer (ANA)

A-10

FEATURE
DESCRIPTION

Assigne d Night Answe r (ANA ) is a D irect Inw ard Termination pr ogramm ed to
ring directly at a selected station when the system or tenant is in Night Mode.
This assignment operates independently from the DIT (Day Mode) ringing
assignment.

System Software S4000 or higher is required to support delay ringing to
ANA or ANA trunks to a tenant.

SYSTEM
AVAILABILITY

Terminal Type:

All Multiline T erminals

Required Components:

None

OPERATING
PROCEDURES

SERVICE
CONDITIONS

Data Assignment:



Use Memory Block 3-43 (ANA Assignment) to assign CO/PBX lines to
ring a station number, a hunt group master number, or an ACD/UCD
Pilot number. Default is not assigned.



Multiple CO/PBX lines can be assigned to ring at the same station, hunt
group master number, or ACD/UCD Pilot number.



Incoming ANA calls follow the station Call Forward setting.



Use Memory Block 3-61 (DIT/ANA Delay Answer Time Selection) to
specify the delay time (default: 0s) before the call rings at the ANA
destination. System Software S4000 or higher is required.



Use Memory Block 3-62 (DIT T enant assignment) to assign each trunk to
a Master Tenant. System Software S4000 or higher is required.

Normal incoming call handling procedures apply.

A - 28 Assigned Night Answer (ANA)

Issue 6 Electra Elite

Restrictions:



When a CO/PBX line is assigned for ANA, the Night Mode CO/PBX
ring assignment is disabled.

General:



ANA incoming ringing is assigned for Distinctive Ring or
Synchronous Ring system-wide.



When a busy station, programmed for ANA, receives an incoming
ANA call, the system provides Camp-On tone for the busy station.
The calling party receives ringback tone until the call is answered.



A Call Pickup for the same tenant, Access Code 68 (default), can be
used to answer ANA calls.



ANA calls do not activate External Tone Ringer or Night Chime.



ANA calls can be assigned to ring on voice mail ports. A hunt group
can be assigned by using the internal master hunt number
assignments.



When a station, programmed for ANA, receives an incoming ANA
call, internal ring tone is heard at all stations where a secondary
incoming extension appears and is assigned to ring.



Incomin g ANA c alls cannot be answe red dire ctly at the CO line key
appearance. The CO line key indicates Other Use (red LED).



While an in c omin g ANA c al l is being rec ei ve d, a n internal call cannot
be made.



When Memory Block 3-61 (DIT/ANA Delay Answer Time Selection)
is set to 0 (default), ANA is performed immediately after call
termination. System Software S4000 or higher is required.



Use Mem ory Block 3-63 (DIT Weekend Mod e Selectio n) to allow or
deny the ANA delay to follow the weekend setting when a tenant is
placed in weekend mode. System Software S4000 or higher is
required.



Use Memo ry Bloc k 3- 64 (DI T Ni ght Mode Del ay An swer Se lec ti on) to
allow or deny the ANA delay to follow the night mode setting sys tem­wide or w hen a tenan t is placed in ni ght mode. Sy stem Software

S4000 or higher is required.

RELATED FEATURES
LIST

Feature

Number

Feature Name

D-1 1 Direct Inward Terminatio n(DIT)

Featur es and Specifications Ma nual A - 29

Attendant Add-On Console

A-11

FEATURE
DESCRIPTION

The Attendant Add-On Console functions with a Multiline Terminal
programm ed as an Atten da nt. Thi s cons ole pr ovid es acc ess to a maxi mum of
48 stations and/or outside lines. The Busy Lamp Field status is shown by a red
LED fo r each statio n or t runk. Trun ks ca n inclu de CO /PBX, ISDN , DID, E&M
Tie Lines, and FT1 lin es. The Att en da nt Ad d-O n C on sole als o ha s 12 fu nct ion
keys that can be used for attendant messaging, paging access, or other
undefined fu nct ion s.

SYSTEM
AVAILABILITY

Terminal Type:

Any Multiline Terminal programmed as an Attendant Position

Required Components:

DCU-60-1(BK)/(WH) Console or EDW-48-1/2(BK)/(SW) DSS/BLF

OPERATING
PROCEDURES

1. Attendant answers an incoming CO/PBX call.

2. Press th e DSS/BLF k ey for the desire d station. The c alling party is
put on Non-Exclus iv e Hold.

3. When the called party answers the Attendant call, the Attendant
announces the call and then presses

N

on the Attendant

Add-On Console.

4. Go on-hook.

- OR -

1. Attendant answers an incoming CO/PBX call.

2. Press the Attendant Add-On Console key for the desired station. The
calling party is put on Non-Exclusive Hold.

3. Press

N

on the Add-On Console.

4. Go on-hook.

To transfer a call:

A - 30 Attendant Add-On Console

Issue 6 Electra Elite

1. Lift the handset, and wait for internal dial tone.

2. Press the DSS/BLF key for the desired station. Hear ringback
tone or voice announce the station.

3. Called party answers.

1. Press the Message Wait or Station Lockout key.

2. Press the DSS/BLF key for the desired station.

1. Go off-hook with the handset or press a CO line key on the
Attendant Add-On Console.

2. Dial the desired number.

Press the incoming CO line key or flashing

O

if ringing is assigned.

SERVICE
CONDITIONS

Data Assignment:



Use Memory Block 1-8-07 [Class of Service (Attendant) Feature
Select io n 1] Pag e 1 LK8 t o Al low (def au lt : LED On ) or Den y (L ED Of f )
attend ant f eatures.



use Memory Block 1-6-01 (Attendant Add-On Console to Telephone
Port Assignment) to assign A t tenda n t Add-o n Con sole to a telephone
port number (default: port 01 or 02).



Use Memory Block 1-6-03 (DSS Call Voice/Tone Signal Selection) to
specify whether VOICE (default) or TONE signaling is used first
when an Attendant makes a call using the Attendant Add-On
Console.

To call a sta tion:

To set/cancel Message Waiting or Station Outgoing Lockout
(Outgoi ng R estrict) to stati on:

To make an outgoing call using the Attendant Add-On Console
from the Attendant Position:

T o a nswer an i ncoming call usi ng the At tendant Add- On Console
from the Attendant Position:

Electra Elite Issue 6

Featur es and Specifications Ma nual A - 31

Restrictions:



Only four DCU-60-1(BK)/(WH) Consoles or EDW-48-1/2(BK)/(SW)
DSS/B LF s can be installe d per system.



Only four Attendant Add-On Consoles can be connected to one
station.



When tone signaling is selected in Memory Block 1-6-03 (DSS Call
Voice/Tone Signal Selection), the called party cannot answer
handsfree unless the DSS station dials 1 to switch t o v oi ce.

General:



The 48 DSS keys and 12 function keys on Attendant Add-On
Consoles are flexible and can be changed.



Both DSS/BLF for stations and CO lines can appear on the same
DCU-60-1(BK)/(WH) Console or EDW-48-1/2(BK)/(SW) DSS/BLF.



When the Attendant transfers a call, the transferred outside line
remains on Non- Ex clu si ve Hold until the call is ans wer ed.



Each installed Attendant Add-On Console is included in the
maximum number of stations.



The keys are as sign ed at def a ult as follo w s:

Key(s):



Busy Lamp Field indications show when a Multiline Terminal, outside
line, or zone paging is in use.

01~48 ICM Call 00~147 (depending on system

configuration)
49 Night Mode
50~53 Direct Paging Access Internal Zone and All Zone Page
54 Vacant
55 Message
56~59 External All Zone Paging External Zone and All Zone Page
60 Transfer

A - 32 Attendant Add-On Console

Issue 6 Electra Elite



Busy L am p Field st at us indications at the At t endant Ad d-On Console
are:



Message Waiting/Station Outgoing Lockout status indications at the
Attendant Add-On Console are:



Using an Attendant Add-On Console, the Attendant can set a
message to a Single Line Telephone equipped with a Message
Waiting LED and connected to an SLI(8)-U10 ETU.



When t he Messag e Waiting indic ation is set, the Large LED flashe s
green on Multiline Terminals and continues to flash until the message
is answered or cance led by an At te ndant.



Attendant Add-On Consoles can be assigned to any Multiline
Terminal programmed as an Attendant Position.



When the entire system is switched into Night Mode, the Night
Transfer (NT) key LED on the Attendant Add-On Console lights red.

LED Indications: Busy Lamp Field Status:

Off Station Idle
Green Not Used
Red Busy
Flashing DND, Call Forward - All Call, Break Mode (by

ACD Agent)

Winking Function Programming Mode

LED Indica tions: Outside Line Status:

Off Outside Line Idle
Green In Use (by Attendant station)
Red Busy
Wink ing Call On Hold
Flashing Incoming C all

LED Indica t ions: Station Status:
Off No Message/Lockout Not Set
Green Message Waiting/Lockout Set

Electra Elite Issue 6

Featur es and Specifications Ma nual A - 33



An Attendant Add-On Con s ole cannot have a Messa ge Wait key and
a Station Lockout key assigned at the same time.



When multiple CO calls are ringing at an Attendant Station or
Attend ant Ad d-On Co nsol e, the ca lls are answ ere d in fi r s t in -f ir st ou t
order.

RELATED FEATURES
LIST

Feature
Number

Feature Name

A-13 Attendant Positions
A-14 Attendant Station Outgoing Lockout

B-6 Busy Lamp Field on Multilin eTerminals

M-2 Message Waiting

A - 34 Attendant Add-On Console

Issue 6 Electra Elite

THIS PAGE INTENTIONALLY LEFT BLANK

Featur es and Specifications Ma nual A - 35

Attendant Camp-On

A-12

FEATURE
DESCRIPTION

Attendant Camp-On, used at an Attendant Position with an Attendant Add-On
Console, allows a call to be transferred to a busy station. Press the Transfer
(TRF) key on the Attendant Add-On Console to send the Camp-On tone to the
busy statio n. When th e station rec eives the camp-on to ne, the call r ings and
can be answered. A camp-on call that is not answered in a preprogrammed
time recalls to the Attendant Position.

SYSTEM
AVAILABILITY

Terminal Type:

Any Multiline Terminal with display programmed as an Attendant Position

Required Components:

DCU-60-1(BK)/(WH) Console or EDW-48-1/2(BK)/(SW) DSS/BLF

OPERATING
PROCEDURES

1. Press the DSS/BLF key on the Attendant Add-On Console or the
Attendant Position for the desired station.

2. Wait for call waiting tone.

3. Press

N

on the Attendant Add-On Console or on the Attendant

Position. C am p-On is set.

4. Go on hook.

5. After time-out, When the Camp-On is not answered, a recall tone is
received at the Attendant Position, and the LED on the assigned CO/
PBX line key or Call Appearance Key returns to flashing green.

6. Press the CO/PBX line key with the flashing green LED to return to
the call.

From an Attendant Position with a CO/PBX Call in progress:

A - 36 Attendant Camp-On

Issue 6 Electra Elite

1. The user engaged in a call receives a camp-on tone. The

O

flashes red, the Large LED flashes green, and CO/PBX line
flashes green, when assigned.

2. Press

O

and talk with the CO/PBX incoming caller. The

previous call is put on hold.

1. The user engaged in a call receives a camp-on tone.

2. Hang up or put the call on System Call Park.

3. Go off-hook, and talk with the CO/PBX incoming caller.

SERVICE
CONDITIONS

Data Assignment:



Use Memory Block 1-1-11 (System Transfer/Camp-On Selection) to
select whether (default: YS) or not (NO) the station user can press
the transfer k ey t o perfor m a S t ation Cam p-On.



Use Memory Block 1-1-64 (Attendant Add-On Console Transfer/
Camp-On Recall Time Selection) to set the Attendant Camp-On
Recall Time for 0.5 (def ault), 1.5, 2, 3, 5, 8, or 10 minute s .



Use Memory Block 1-8-08 [Class of Service (Station) Feature
Selecti on 2] Page 3 LK3 to Allow (defaul t: LED O n) or Deny (LED
Off ) receiving a Camp-On tone.

Restrictions:



Camp-On is not allowed to stations that have received Tone
Override.

General:



The camp-on tone is heard over the handset or from the speaker
when the Multi line Terminal i s in handsfree mode .



Any num ber of outs ide calls can be camped o n to a statio n. When
the station goes idle, the Camp-On calls are answered in order from
the lowest numbered lines to the highest numbered lines.

To answer a Camp-On Call from a Multiline Terminal:

To answer a Camp-On Call from a Single Line Telephone:

Electra Elite Issue 6

Featur es and Specifications Ma nual A - 37



Two Camp-On types are provided by the system:

• Attendant Camp-On

• Station Camp-On.

RELATED FEATURES
LIST

Feature
Number

Feature Name

C-17 Cl as s of Service
D-15 Do Not Disturb (DND)
S-13 Station Camp-On

A - 38 Attendant Camp-On

Issue 6 Electra Elite

THIS PAGE INTENTIONALLY LEFT BLANK

Featur es and Specifications Ma nual A - 39

Attendant Positions

A-13

FEATURE
DESCRIPTION

Any number of stations can be designated an Attendant Position. These
stations have access to distinct Attendant-type features. Two Attendant
Position s can sup port two Attendan t Add-O n Consoles each. P rogramming
for Attendant features such as setting Night Mode and System Speed Dial
memory apply.

SYSTEM
AVAILABILITY

Terminal Type:

Any Multiline Terminal with display programmed as an Attendant Position

Required Components:

None

OPERATING
PROCEDURES

SERVICE
CONDITIONS

Data Assignment:



Use Memory Block 4-17 (Station to Class of Service Feature
Assig nm ent) to assign the f irst two st atio n ports, 01 and 02, as Attendant
Positions.



Use Memory Block 1-8-07 [Class of Service (Attendant) Feature
Selection 1] Page 1 LK8 to allow (LED On) or deny (LED Off) attendant
featu res to any s ta tion .

Restrictions:



A m ax im um of f our Attendant A dd-On C onsoles can be assigned to one
Attendant Position.



A maxim um of fo ur Atte ndant A dd-On C onsole s can be a ssign ed in the
system.



Up to four Attendant positions can have an Attendant Add-on Console.

Provided under specific Attendant feature descriptions.

A - 40 Attendant Positions

Issue 6 Electra Elite

RELATED FEATURES
LIST

Feature

Number

Feature Name

A-16 Automated Attendant
A-26 Automatic Trunk-to-Trunk Transfer

C-4 Callback Request
C-7 Call Forward - All Call

D-15 Do Not Disturb (DND)

N-4 Night Transfer

S-8 SLT Timed Alarm
A-12 Speed Dial - System
S-16 Station Outgoing Lockout

Featur es and Specifications Ma nual A - 41

Attendant Station Outgoing
Lockout

A-14

FEATURE
DESCRIPTION

Attendant Station Outgoing Lockout allows an Attendant Position with an
Attendant Add-On Console to set a predetermined Code Restriction Class
Assignment at any station assigned on the Attendant Add-On Console. This
allo w s an At tenda nt to set/reset a restri c t ion to allow/deny an out going call.

SYSTEM
AVAILABILITY

Terminal Type:

Any Multiline Terminal programmed as an Attendant Position

Required Components:

DCU-60-1(BK)/(WH) Console or EDW-48-1/2(BK)/(SW) DSS/BLF

OPERATING
PROCEDURES

1. Press pr ogramme d Lockout key on the Attendant Add- On Consol e.

2. Press the DSS key on the Attendant Add-On Console that is
associated with the station where Attendant Station Outgoing
Lockout is desired.

3. The green LED next to the DSS key lights to indicate lockout is set.

1. Press the key progr am me d as Locko ut key on the Attendant Add-On
Console.

2. Press the DSS key on the Attendant Add-On Console that is
associated with the station where Attendant Station Outgoing
Lockout is to be canceled.

3. The green LED next to the DSS k ey turns off to in di c ate th e lockout is

canceled.

To set the Attendant Station Outgoing Lockout from the
Attendant Position using the Attendant Add-On Console:

To cancel the Attendant Station Outgoing Lockout from the
Attendant Position using the Attendant Add-On Console:

A - 42 Attendant Station Outgoing Lockout

Issue 6 Electra Elite

SERVICE
CONDITIONS

Data Assignment:



At def ault, when a st a tion with A ttendan t Statio n Outgoin g Lockout is
set, the station is outgoing restricted. Use Memory Block 1-1-70
(Code Restriction Class Assignment when Lockout is Set) to change
system-wide to a different Code Restriction Cla ss.



Use Memory Block 1-6-05 (Attendant Add-On Console Key
Selection) to assign functions to Attendant Add-On Console keys.



When multiple Attendant Add-On Consoles are installed, the
Attendant Station Outgoing Lockout is displayed only on the
Attendant Add-On Console where the Lockout was set.

Restrictions:



An Attendant Add-On Console, with an Attendant Station Outgoing
Lockout key assigned on it, cannot be used to set the Message
Waiting feature from an Attendant.

General:



All Attendant Add-On Consoles can be used to set Attendant Station
Outgoing Lockout.



Attendant Station Outgoing Lockout is retained by the memory
backup battery.



No indication is provided at a terminal when Attendant Station
Outgoing Lockout is set.



To confirm that Attendant Station Outgoing Lockout is set at an
Attendant Add-On Console, ensure that the green LED associated
with the station is On. Lockout remains set until canceled at the
Attendant Add-On Console where it was set.



The station with Attendant Station Outgoing Lockout set cannot
manually cancel the lockout.

RELATED FEATURES
LIST

Feature

Number

Feature Name

M-2 Message Waiting

S-16 Station Outgoing Lockout

Featur es and Specifications Ma nual A - 43

Attendant Transfer

A-15

FEATURE
DESCRIPTION

Attendant Transfer permits efficient call transfers in the system using an
Attendant Multiline Terminal equipped with one to four Attendant Add-On
Console(s). Transferred calls can be voice announced, camped-on (when the
station is busy), or directly transferred to ring at stations. After a programmed
time, All unanswered transferred calls return to the Attendant with distinct
audible and visual indications.

SYSTEM
AVAILABILITY

Terminal Type:

Any display Multiline Terminal programmed as an Attendant Position

Required Components:

DCU-60-1(BK)/(WH) Console or EDW-48-1/2(BK)/(SW) DSS/BLF

OPERATING
PROCEDURES

1. Press the DSS key on the Attendant Add-On Console or the
Attendant Position for the desired station.

2. Wait for ringback tone or voice announcement.

3. Press

N

on the Attendant Add-On Console or on the Attendant

Position. T he call is transfe rred.

4. Hang up .

5. After time-out, when the transferred call is not answered, a recall
tone is received at the Attendant Position; and the LED on the
assigned CO/PBX line key or Call Appearance Key returns to
flashing green.

6. Press the CO/PBX line key with the flashing green LED to return to
the call.

From the Attendant Position with a CO/PBX call in progress:

A - 44 Attendant Transfer

Issue 6 Electra Elite

SERVICE
CONDITIONS

Data Assignment:



Use Mem ory Block 1-1 -11 (System Transfe r/Camp-On S election) to
allow (default: YS) or deny ring transfer or station camp-on.



Use Memory Block 1-1-13 (Co Transfer Ring Pattern Selection) to
selec t CO Transfer R in g Pattern (default: C) .



Use Memory Block 1-1-14 (Co Transfer Ring Tone Selection) to
select CO Transfer Ring Tone (default: A).



Use Memory Block 1-1-64 (Attendant Add-On Console Transfer/
Camp-On Recall Time Selection) to set The Attendant Transfer/
Camp-On recall time-out (default: 1 minute).

General:



When a Transfer/Camp-On is denied, the call remains on hold at the
Attendant Position Multiline T erminal.



The out side line key LED flashes gr een on th e station receiving t he
Transfer/Cam p-O n, w hen th e lin e appea rs on tha t station . Th e La rge
LED also flash es green and t he LED or the ANS key flashes red.



An Atten dant trying to Transfe r/Camp-On a call t o a station may be
denied, when the Multiline Terminal is busy and receiving Tone
Override.

RELATED FEATURES
LIST

Feature

Number

Feature Name

A-11 Attendant Add-On Console
A-12 Attendant Camp-On
A-24 Automatic Release

Featur es and Specifications Ma nual A - 45

Automated Attendant

A-16

FEATURE
DESCRIPTION

The Automated Attendant answers incoming CO/PBX calls and sends a
greeting m essage to callin g parties. W hen the caller ent ers a station nu mber
or a 1- or 2-digit number from the dial pad, as instructed in the greeting
message , the Automated Atte ndant transfer s the call to a designated stat ion
or Station Hunt group. The Automated Attendant can be set to provide eight
automated message levels.

Incoming DID calls can be answered by the Automated Attendant (System

Software S5000 or higher is required).

SYSTEM
AVAILABILITY

Terminal Type:

Not applicable

Required Components:

VRS(4)-U10 ETU

OPERATING
PROCEDURES

1. Go off-hook.

2. Dial the VRS Voice Message Record/Verify/Erase Access Code
(e.g.,

EK

).

3. Dial operation:

A

Recording

B

Confirmation

C

Erasing

4. Dial operation:

A

Automated Attendant

B

Voice Prompt Message

C

Delay A nnouncement

5. Enter Automated Attendant Message (

A~H

).

To record an Automated Attendant Message:

A - 46 Automated Attendant

Issue 6 Electra Elite

6. Enter Mode:

A

Day Mode

B

Night Mode

C

Weekend Mode

7. Record Message.

8. Go on-hook.

1. Press

T

.

2. Press

HA

.

3. Di al the incomi ng trunk nu mber (

KK~FD

).

KK

indicat es All CO/PBX lin es .

Note: Dialing 00 sets or cancels the Automated Attendant mode for all trunks when

the trunks are idle.

Note: A trunk that is busy when 00 is dialed is not set. To set the Automated

Attendant to a busy trunk, dial the individual trunk number.

4. Press

T

.

1. Press

T

.

2. Dial

HB

.

3. Di al the incomi ng trunk nu mber (

KK~FD

).

KK

indicat es All CO/PBX lin es .

Note: Dialing 00 sets or cancels the Automated Attendant mode for all trunks when

the trunks are idle. A trunk that is busy when 00 is dialed is not set. To set the
Automated Attendant to a busy trunk, dial the individual trunk number.

4. Press

T

.

To set the Automated Attendant Mode from the Attendant
Position:

To cancel the Automated Attendant Mode from the Attendant
Position:

Electra Elite Issue 6

Featur es and Specifications Ma nual A - 47

1. Press

T

.

2. Dial

HF

.

3. Dial tenant number (

KK~DG

).

Note:All trunks for the dialed tenant are set/canceled for the weekend

mode.

4. Press

T

.

1. Receive an incoming CO/PBX call.

2. The Automated Attendant answers the call and sends a greeting.

3. A DTMF tone is received. (Each tone is assigned to a station
number or a station hunt group.)

4. The call is transferred to a designated station or station hunt
group.

5. The called party ans w ers and talks.

1. Receive an incoming CO/PBX call.

2. The Automated Attendant answers the call and sends a greeting.

3. A 1-digit DTMF tone is received. (Each tone is assigned to
another message on the VRS ETU.)

4. The call is ans wered by the VRS(4) -ETU and anothe r message
is played.

5. A 1-, 2-, or 3-digit DTMF signal is received.

6. The call is transferred to a designated station of the second level,
or another VRS(4)-ETU message is played.

7. The called party ans w ers and talks.

To set/cancel the Weekend Mode from the Attendant Position:

To answer b y One Level :

To answer b y Mu l ti p le Le vels (up to eig h t levels are avai l ab l e):

A - 48 Automated Attendant

Issue 6 Electra Elite

1. An incoming CO/PBX call is received on a line.

2. The Automated Attendant answers the call and sends a greeting.

3. A 1-d igit DT MF tone is recei ve d.

4. The call is transferred to a designated station or Station Hunt
group.

5. When there is no answer, the CO/PBX ringing transfer at the
station is changed to an ordinary CO/PBX ringing call on the CO/
PBX line, afte r a program med time.

6. The calling party on t he CO/PB X li ne is answer ed.

SERVICE
CONDITIONS

Data Assignment:



A maximum of two VRS(4)-U10 ETUs can be used for Automated
Attendant.



Each channel has 240 recording seconds that can be subdivided into
2, 4, 8, or 16 eq ual re c ording t imes.



A maximum of eight Automated Attendants can be assigned. Multiple
Automated Attendants can be assigned to one VRS(4)-U10 ETU
channel.



Use Me mory Block 1 -4-21 (Autom ated Attenda nt Ex tension Num ber
Assig nm ent) to speci f y t he message tha t is played when a DID ca l l is
received.



Use Memory Block 1-4-22 (Automated Attendant Direct Extension
Ring As signme nt) to sp ecify on e of eig ht me ssages to be p layed f or
direct transfer to an extension. System Software S5000 is
required.



Use Memory Block 1-4-08 (Automated Attendant PBR Timeout
Response Selection) to specify how a call is answered by the
Automated Attendant when a DTMF tone is not received. When
NORMAL Call is specified (default), the system rings selected
stations using Memory Block 4-01[CO/PBX Ring Assignment (Day
Mode)] or 4-02 [CO/PBX Ring Assignment (Night Mode)]. When
RELEAS is specified, the call is dropped after a fixed time of 30
seconds.

Timeout - No Answer:

Electra Elite Issue 6

Featur es and Specifications Ma nual A - 49



Use Memory Block 1-4-09 (Automated Attendant PBR Start Time
Selection) to specify whether the PBR can receive DTMF signaling
while the Automated Attendant is sending the message (default: FR)
or after the message is finished (AF).



Use Memor y Block 1-4 -11 (Automated Atte ndant Message Day / N ight
Mode Selection) to assign the Day/Night/Weekend mode greeting
messages to each Automated Attendant position.



Use Memory Block 1-4- 13 (Aut om ated At t endant Answer Delay Time
Assign ment) to set the an swering time (def ault: 4 se conds) be tween
when t he i ncom i ng CO /P BX ca ll rings a nd wh en it is an sw ere d. Th is
time affects the Day/Night/Weekend mode settings per Automated
Attendant.



Use Memory Block 1-4-16 (Automated Attendant Message Repeat
Selection) to assign the number of times a greeting message is
repeated (default: 1).



Use Memory Block 1-8-07 [Class 0f Service (Attendant) Feature
Select io n 1] Pag e 1 LK8 t o All ow (def aul t : LED On ) or D eny (LED Of f )
Attendant Positions to set/reset the Automated Attendant per trunk.



Use Memory Block 1-8-08 [Class 0f Service (Station) Feature
Selection 2] Page 2 LK6 to Allow (default: LED On) or Deny (LED
Off) a station to record, verify, or erase an Automated Attendant
message.



Use Memory Block 3-05 (Trunk Incoming Answer Mode Selection) to
assign Automated Attendant per CO/PBX line.



Use Memory Block 3-65 (Hold Tone Automated Attendant Selection)
to specify the message to be played to an extension or DID trunk on
an incoming call. System Softwar e S5000 is require d.



Use Memory Block 4-58 (Automated Attendant Selection for DID) to
specify the message for DID calls.



Use Me mory Block 7-1 (Card In terface Slot Assignmen t) to specify
the VRS (4) -U10 ET U.

Restrictions:



CPUB( )-U10 ETU/MBD-U10 Unit PBR circuits are used for this
feature. The CPUB( )-U10 ETU for Electra Elite 192 system or
MBD-U10 Unit in the B48-U10 KSU for the Electra Elite 48 system
has four built-in PB R circuits that can be pro grammed for use with
the Automated Attendant, DISA feature, or Single Line Telephones.
When all four circuits are set for AA/DISA using Memory Block
1-8-01 (SLT or Automated Attendant/DISA to CPU PBR Selection), a
PBR ETU must be installed for Single Line Telephone use.



Autom atic Trunk-to -Trunk Transfer a nd Autom ate d At tend ant ca nn ot

A - 50 Automated Attendant

Issue 6 Electra Elite

be set for the same trunk at the same time.



Using system software S5000 only, Memory Block 1-4-02
(Automated Attendant Transfer Delayed Ringing Time Selection)
must time out before incoming DID calls can be answered by the
Automated Attendant (cannot be set to No Limit).



Using system software S5500 or higher, Memory Block 1-4-02
(Automated Attendant Transfer Delayed Ringing Time Selection) is
not required to time out before incoming DID calls can be answered
by the Automated Attendant (can be set to No Limit).

General:



When t he VRS(4)-U10 ETU or PB R is busy and a CO/PBX ca ll is
incoming, the caller hears a ringback tone until a VRS channel and
PBR are available.



When Automated Attendant or PBR is busy, after the call is
transferred to the second level, a ringback tone is sent to the calling
party.



DIT/ANA assigned to the same trunk has higher priority.



Automated Attendant and system Access Codes can be assigned
individually.



Automated Attendant is assigned to tenants and follows the tenants
Day/Night/Weekend mode switching.



When Automated Attendant answer is assigned for a trunk and a
VRS(4)-U10 ETU is not installed, second dial tone is provided for
incoming callers.



When an incoming caller is transferred to a busy station, the
following options are available to this caller:

RELATED FEATURES
LIST

Dial Action

A

Step Call is performed

J

Second dial tone is provided

L

Ringing begins based on the Day/Night ringing assignment

Feature

Number

Feature Name

D-10 Direct Inward System Access (DISA)

Featur es and Specifications Ma nual A - 51

Automatic Answer with Delay
Message

A-17

FEATURE
DESCRIPTION

Automatic Answer with Delay Message answers incoming CO/PBX calls and
plays a spe cified messag e to the outsid e caller while stil l ringing design ated
stations. Up to two messages can be played to the outside caller. The
message(s) played are the same as the Automated Attendant message(s).

System Software S2000 Version 2.00 or higher is required.

SYSTEM
AVAILABILITY

Terminal Type:

Not applicable

Required Components:

VRS(4)-U10 ETU

OPERATING
PROCEDURES

1. Go off-hook.

2. Dial the VRS Voice Message Record/Verify/Erase Access Code
(e.g.,

EK

).

3. Dial operation:

A

Recording

B

Confirmation

C

Erasing

4. Dial operation:

A

Automated Attendant

5. Enter Automated Attendant Message (

A~H

).

6. Enter Mode:

A

Day Mode

B

Night Mode

To record an Automated Attendant Message:

A - 52 Automatic Answer with Delay Message

Issue 6 Electra Elite

7. Record Message.

8. Go on-hook.

1. Press

T

.

2. Dial

HA

.

3. Di al the incomi ng trunk nu mber (

KK~FD

).

KK

indicat es All CO/PBX lin es .

Note: Dialing 00 sets or cancels the Automated Attendant mode for all trunks when

the trunks are idle. A trunk that is busy when 00 is dialed is not set. To set the
Automated Attendant to a busy trunk, dial the individual trunk number.

4. Press

T

.

1. Press

T

.

2. Dial

HB

.

3. Di al the incomi ng trunk nu mber (

KK~FD

).

KK

indicat es All CO/PBX lin es .

Note: Dialing 00 sets or cancels the Automated Attendant mode for all trunks when

the trunks are idle. A trunk that is busy when 00 is dialed is not set. To set the
Automated Attendant to a busy trunk, dial the individual trunk number.

4. Press

T

.

1. Receive an incoming CO/PBX call.

2. The Automatic Answer with Delay Message answers the call and
sends a greeting.

3. The outside party hears ringback tone or MOH (System
Programmed).

To set the Automated Attendant /Delay Message Mode from the
Attendant Position:

To cancel the Automated Attendant /Delay Message Mode from
the Attendant Position:

To answer by One Level:

Electra Elite Issue 6

Featur es and Specifications Ma nual A - 53

1. Receive an incoming CO/PBX call.

2. The Automatic Answer with Delay Message answers the call and
sends a gr eeting .

3. The outside party hears ringback tone or MOH (System
Programmed).

4. After th e t ime expires, a seco nd message is played.

5. The outside party hears ringback tone or MOH until the call is
answered.

SERVICE
CONDITIONS

Data Assignment:



A max imum of two VR S(4)-U10 ETUs, f our chan nels per ETU, can
be used for Automated Attendant.



Each channel has 240 recording seconds that can be subdivided into
2, 4, 8, or 16 eq ual re c ording t i m es .



A maximum of eight Automated Attendants can be assigned.



Use Memory Block 1-4-11 (Automated Attendant Message Day/Night
Mode Selection) to assign the Day/Night/Weekend mode greeting
messages to each Automated Attendant position.



Use Memor y Bl ock 1- 4-1 3 (A ut oma ted Atte ndan t Ans wer Delay T im e
Assignment) to set the answering time (default: 4 second s) between
when the incoming CO/PBX call rings and when it is answered. This
time affects the Day/Night/Weekend mode settings per Automated
Attendant.



Use Me mory Block 1-4-16 (Automa ted Attendant Message Re peat
Selection) to assign the number of times a greeting message is
repeated (default: 1).



Use Memory Block 1-8-07 [Class of Service (Attendant) Feature
Selection 1] Page 1 LK8 to Allow (default: LED On) or Deny (LED
Off) Attendant Positions to set/reset the Automated Attendant per
trunk.



Use Memory Block 1-8-08 [Class of Service (Station) Feature
Selection 2] Page 2 LK6 to Allow (default: LED On) or Deny (LED
Off) the station to record, verify, or erase an Automated Attendant
message.

To answer b y Two Levels:

A - 54 Automatic Answer with Delay Message

Issue 6 Electra Elite



Use Memory Block 3-38 (Automated Attendant Message to Trunk
Selection) to assign the Automated Attendant message per CO/PBX
trunk.



Use Me mory Block 7-1 (Car d interface Slot Assign ment) to sp ecify
the VRS (4) -U10 ET U.

Restrictions:



Tie/DID lines are not su pported by the Automat ic Answer w ith Dela y
Message fe atur e.



DTMF digits cannot be dialed by the outside caller while in the
Automatic Answer with Delay Message mode.



CPUB( )-U10 ETU/MBD-U10 Unit PBR circuits are not used for this
feature.



Automatic Answer with Delay Message or Automated Attendant is
assigned per trunk.



Automatic Trunk-to-Trunk Transfer and Automated Attendant cannot
be set for the same trunk at the same time.

General:



The Automatic Answer with Delay Message feature uses the
Automa t ed Attendant M es sage to pl ay to th e outside caller.



DIT/ANA assigned to the same trunk has higher priority .



Automated Attendant and system Access Codes can be assigned
individually.



Autom ated Atten dant is assign ed to tena nts and fol lows the te nants
Day/Night/Weekend mode switching.



When Automated Attendant answer is assigned for a trunk and a
VRS(4)-U10 ETU is not installed, second dial tone is provided for
incoming callers.

RELATED FEATURES
LIST

Feature

Number

Feature Name

D-10 Direct Inward System Access (DISA)

Featur es and Specifications Ma nual A - 55

Automatic Callback

A-18

FEATURE
DESCRIPTION

After receiving a call waiting tone from a busy station, a user can set
Automatic Callback when allow (default: LED On) is selected using Page 1
LK3 of Memory Blo ck 1-8-08 [Clas s of Service (Sta tion) Feat ure Select ion 2].
When both stations are idle, the system signals the Automatic Callback
originator first and, after the originator answers, signals the other station.

SYSTEM
AVAILABILITY

Terminal Type:

All Multiline T erminals

Required Components:

None

OPERATING
PROCEDURES

1. Dial Access Code

K

(set as defaul t ).

2. Hang up .

3. The originating station rings when both stations become idle.

4. Lift the handset or press

P

.

5. Receive tone burst or ringback tone; talk when the called station user
answers.

SERVICE
CONDITIONS

Data Assignment:



Use M emory Block 1-2-24 (Intercom Featu re Acc es s C ode Assignment)
to chan ge t he Acc ess Co de to o ne of the foll o wi ng:

,

, #, or 1~9 (d efa ult

4).



Use Memory Block 1-2-02 (Automatic Callback Release Time Selection)
to set the time allowed for Automatic Callback before the request is
automatically canceled (default: 30 minutes).

To use this feature after calling a busy station and receiving a
call waiting tone:

A - 56 Automatic Callback

Issue 6 Electra Elite

Restrictions:



Only one Automatic Callback may be set at a station.



Automatic Callback cannot be set to a station that is in Do Not
Disturb mode.



Call Pickup Group feature does not pickup Automatic Callback
ringi ng on the originator st atio n.

General:



Any station can be used for setting an Automatic Callback, and
Automatic Callback can be set to multiple stations regardless of
tenants.



When the user that sets an Automatic Callback receives the Callback
and does not answer within 30 seconds after the ringing begins, the
Callbac k is aut omaticall y relea s ed.



While set, a Callback cannot be manually canceled.

Featur es and Specifications Ma nual A - 57

Automatic Call Distribution
(ACD)

A-19

FEATURE
DESCRIPTION

Automa tic Call Distributio n forwards any inc oming trunk call (D IT, ANA , DID,
or CO Ring Transfer) to a selected ACD Group of Agents. An incoming call is
distribute d to the ACD Gr oup A gent that has be en idle t he longe st. Th e ACD
feature has four distinct parts: Call Distribution, Agents and Supervisor
Function, Status screens an d Manage ment Informati on Syste m ( M IS) reports,
and Delay Announcement.

ACD is not used by The Electra Elite 48 system.

SYSTEM
AVAILABILITY

Terminal Type:

All Multiline T erminals

Required Components:

MIFA-U10
KMA(1.0)U for ACD
VRS(4)-U10 ETU for Delay Announcement.

OPERATING
PROCEDURES

Refer to the Automatic Call Distribution Manual.

A - 58 Automatic CallDistribution (ACD)

Issue 6 Electra Elite

CALL PROCESSING

GENERAL
DESCRIPTION

The following features are included:

Abandoned Call Search

Abandoned incoming calls are not connected to Agent Positions. The
system can recognize abandoned calls and remove them from the queue
on trunks th at provide ca lling party disc onnect super vi s ion.

Call Distribution to Agents

Calls are automatica l l y and uniformly distributed among Agents in an ACD
Group. Calls are distributed to the longest idle Agent Position. When
incoming calls are held, the oldest cal l is connecte d to the first a vailable
Agent position.

Call Transfer to ACD Group Queue

CO Trunk calls that terminate to either a normal station, ACD Agent, or
Supervisor Position may be transferred to an ACD group queue.

Night Service

When the ACD group is placed in Night Mode, the system can route all
incoming ACD calls to one of the following: Internal Station, Night
Announcement, transfer to the Attendant, or Trunk-to-Trunk Transfer.

Overflow

Overflow S ervic e allow s calls h eld in qu eue for more t han a p rogra mmed
time to be directed to an assi gned station or Station Hunt group, but not to
overflow t o anoth er group.

Queuing

All incomin g calls destine d for ACD grou ps are place d in queue whe n no
Agent in the A C D gro up is pr esen t ly a vailable to handl e t he call. Queue is
used to provide service in order of arrival (first in-first out).

Pilot Numbers

Pilot num bers (Access Code s to ACD function s) are program med in the
System Data according to the numbering plan in effect for the system.
Pilot numbers do not correspond to any line appearance in the Electra
Elite systems. No hardware equipment is required to assign a Pilot
number. An ACD Group Pilot number should not be programmed in a
Station Hu nt group. Th e Station Hu nt feature t akes priorit y over the A CD
function.

Electra Elite Issue 6

Featur es and Specifications Ma nual A - 59

SERVICE C OND IT ION S Data assignme nt:

Restrictions:



Alert tone is not provided even when all Agents in the ACD group are
busy. However, Pooled Line (Outgoing) can indicate the status of
trunks in an ACD group as an alternate method.

General:



When the Age nt (in the ACD group where a c all is terminat ed) does
not ans w er fo r a pro gra mmed ti me , the call is tran s ferred to another
Agent in the ACD group.



When t he Age nts (in the A CD grou p whe re a ca ll is t erminate d) are
all busy, the call waits in a queue until an Agent is available. The
caller receives a Delay Announcement and Music On Hold. Calls are
answered first-in, first-ou t.



When the overflow destination station is busy, calls continue
searching the ACD group for an available Agent.



When an in c omin g cal l to an A C D g r oup encou n te r s al l AC D Agen ts
busy or no answer, the call is queued and the caller receives a
recorded announcement (Delay Announcement) after a programmed
time.



The ACD group is assigned a Pilot number. Calls directed to the Pilot
number are direc ted to Ag ents of that ACD g rou p.



The follo wing maximum assignments for pro gramming ACD groups

and Agen t s are:

• Up to 32 Agents can be programmed per system.

• Up to four ACD Groups can b e as s igned per system.



Up to 32 Agents can be assigned in one ACD group.



All trunks used for ACD incoming calls must provide a receiving
remote disconnect signal to release abandoned calls.



Overflow is performed only once.



When th e overflow destina tion station is set for Call Forward t o an
ACD Grou p, ove rflow do es not occu r.



A Voice Mail Hunt gro up can be assi gned as the des tination stat ion
for ACD overflow; however, no DTMF digits are sent to the voice mail
system.

A - 60 Automatic CallDistribution (ACD)

Issue 6 Electra Elite

AGENT AND SUPERVISOR FUNCTION

GENERAL
DESCRIPTION

The following features are included:

Assistance

This feature allows an Agent to call a Supervisor in the ACD group for
assistance. Activation of this feature during an ACD call, automatically
places the active call on hold and places an assistance call to the
Supervisor. This feature uses a Feature Access or One-Touch key.

Break Mo de

This feature allows the Agent to take a position out of the ACD mode
without logging off. Break Mode is used for breaks from work (e.g., lunch
or coffee breaks). This feature uses the DND key that is programmed on a
Feat ure Acc es s or One-Touch key.

Logon/Logoff

This feature allows an Agent to logon/logoff the system. Operating
statistics are collected for the Agent until they logoff. This feature is
activated by the Logon/Logoff key that is programmed on a Feature
Access or One-Touch key on the Agent Position.

Non-ACD Call

This featur e allows an Agent or Su pervisor to receiv e a call directly from
dial trunks (e.g., Tie line, DID, or DIT) or a transferred call to the agent.
Transfer ACD calls from a nother Agent o r ACD calls on hold by another
Agent are counted as non-ACD calls by MIS when they are picked up by
Agents in another group.

Answer/Release-Headset

This featur e uses the H eadset On/O ff k ey th at is assig ned on a line key in
System Programming to allow an Agent using a headset to answer or
release an AC D call.

Volume Control-Headset

This feature allows an Agent to control the receiving level at a station,
independent of the level of the incoming calls.

Control of Night Mode

This feature can be activated and deactivated by the NT key that is
programmed on a Feature Access or One-Touch key on the Supervisor
terminal to allow the Supervisor to activate Night Mode.

Electra Elite Issue 6

Featur es and Specifications Ma nual A - 61

Monitoring (Barge-In)

This feature allows the Supervisor to monitor calls at an Agent Position
and is activated by key operation on the Supervisor Terminal. During
monitoring, the Conference LED lights at both terminals involved.

SERVICE CONDITIONS Data Assignment:



Use Memory Block 1-8-08 [Class of Service (Station) Feature
Selection 2] Page 3 LK8 to Allow (default: LED On) or Deny (LED
Off) Call Alert Notification for DIT and DID.



Use Memory Block 1-8-08 [Class of Service (Station) Feature
Select ion 2] Page 1 LK1 to Allow (Defau lt: LED On) or Deny (LE D
Off) Break Mode Set.

Restrictions:



Agents can log off or enter Break Mode only when their station is
idle.



While an ACD Agent is logged on, Call Forwarding set at this station
does not f unction (usin g System Software S4 500 and belo w).



ACD Agents do not receive another ACD call when an existing ACD
call is on hold or is call parked. W hen the held or cal l parked call is
terminated, the ACD Agent can receive ACD calls again.



Setting or cancel ing Call Fo rwardin g is allow ed only while the a gent
is logged o ut of ACD (using System Software S5000 or higher).

General:



When a call is transferred to an ACD Pilot number using a Call
Appearance key, the LED stays On until the call is answered and
released by an Age nt.



When the Agent is in Break Mode, the Busy Lamp Field (BLF)
flashes red.



Any Agent in an ACD group can busy out a station by pressing the
Logoff key on the Multiline Terminal . When log off is ac tivated, t he
station user can receive a call directed to the station number (but not
the ACD group number) and originate calls.



During Break Mode, an incoming ACD call cannot be received.



ACD MIS interfaces with the Electra-Stat Elite MIS application
software.

A - 62 Automatic CallDistribution (ACD)

Issue 6 Electra Elite



Any non-ACD call that is transferred or DTI’ed to a station that is
logged on as a n ACD age nt follows any Cal l Forwar ding that is set
(using System software S5000 or higher).

RELATED FEATURES
LIST

Feature

Number

Feature Name

D-2 Delay Announcement

Featur es and Specifications Ma nual A - 63

Automatic Day/Night Mode
Switching

A-20

FEATURE
DESCRIPTION

Automatic Day/Night Mode switching programs the system to switch
automatically in or out of the Night Mode at a programmed time. This
eliminates the daily need to manually set/reset the Night Mode. After a
programmed time, the system automatically switches back to Day Mode.

SYSTEM
AVAILABILITY

Terminal type:

Not applicable

Required Components:

None

OPERATING
PROCEDURES

SERVICE
CONDITIONS

Data Assignment:



Use M emory Blo ck 1-1-27 (A utomatic Da y/Night Mo de Switchin g Time
Assignment) to set this assignment for the time of day.



Use Memory Block 1-1-32 (Automatic Day/Night Mode by Day of Week
Select ion) to set this a ss ignment for the day of the w ee k .



Tw o separate Day / N i ght Mode switch t imes are av ailable. In any 24 hour
period, the system changes from night mode to day mode at a specified
time, then later the system changes from day mode back to night mode
at a spe c ified time.



Station Code Restriction Class Assignment may also change
automatically when the system goes into Night Mode.



This feature switches Day/Night Mode for all tenants.



Use Memory Block 1-8-07 [Class of Service (Attendant) Feature
Select ion 1] Page 1 LK1 or LK 2 to All ow (default : LED On) or Deny ( LED
Off) Night Mode Switching syst em wide or per tenant.

None.

A - 64 Automatic Day/Night Mode Switching

Issue 6 Electra Elite



Use Memory Block 1-8-48 (Automatic Daylight Saving Time Selection) to
allow (YES, default) or deny (NO) the system clock to automatically
adjust for D ay light Sav ing Time.

Featur es and Specifications Ma nual A - 65

Automatic Hold

A-21

FEATURE
DESCRIPTION

Automatic Hold works when an Attendant at an Attendant Add-On Console
presses a DS S key prog ramm ed for statio n or pa ge a cces s during an outs ide
call or w hen a Mu ltiline Terminal u ser, engaged in a n outside call, pres ses a
Feature Access key or One-Touch key programmed for Direct Station
Selection or Direct Paging Access. This feature reduces the risk of
accidentally disconnecting a call and simplifies access to various features by
reducing the required operational steps.

SYSTEM
AVAILABILITY

Terminal Type:

Not applicable

Required Components:

None

OPERATING
PROCEDURES

1. Press the DSS/BLF key for the desired station or paging. The
original call is automatically placed on Non-Exclusive Hold.

2. Talk with called party, or page.

3. Press th e held line key or Ca ll App earanc e key to re turn to th e held
call.

While on an outside call at a Multiline Terminal:

A - 66 Automa ti c Hold

Issue 6 Electra Elite

SERVICE
CONDITIONS

Restrictions:



Use Memory Block 1-1-03 [Hold Recall Time Selection (Non­Exclusive Hold)] to specify the time (default: 25s) a Non-Exclusive
outside call is held before recall tone is generated. When ∞ (No Limit)
is set, a hold recall sig na l is not gen erat ed.

General:



Press the Transfer, Conference, or a DSS key during a call in
progress, to place the existing call on Non-Exclusive Hold.



When you receive an incoming CO/PBX c all during a call in progress,
press the Answer key to place the existing call on Hold and connect
the Multiline Terminal user to the next call.



Press th e Hold ke y to place th e existing c all on No n-Exclusive Hold
or Exclusive Hold (when the Feature key and then the Hold key are
pressed).

RELATED FEATURES
LIST

Feature

Number

Feature Name

A-8 Answer Hold

Featur es and Specifications Ma nual A - 67

Automatic Number Indication
(ANI) on T1

A-22

FEATURE
DESCRIPTION

T1 ANI displays the calling party telephone number on the LCD of the Multiline
Terminal for incoming trunk calls. ANI information follows the call to where it is
transferred.

Historica lly ANI has been a fe at ure of long-distanc e carriers ty pic ally provided
on T1 circuits. The Electra Elite system supports ANI on T1-FGD (Feature
Group D) trunks. ANI trunks are incoming only. This feature is functionally the
same as Caller ID.

System Software S3000 or higher supports incoming only.

System Software S4500 or highe r s upport s outg oing on Fe a tur e Group D
trunks.

SYSTEM
AVAILABILITY

Terminal Type:

All Multiline T erminals with display

Required Components:

DTI-U10/20 ETU

MIFM-U10 ETU with KMM(1.0)U installed when ANI Scrolling and/or Call
Return are used.

OPERATING
PROCEDURES

Press the Scroll key to display the last incoming ANI. Repeatedly press the
Scroll key to display a maximum of 10 ANI numbers.

Note: The Scroll key is programmed using Memory Block 4-12 (Line Key Selection for

Telephone Mode). Refer to the Electra Elite 48/192 Programming Manual for
instructions.

To display a stored ANI:

A - 68 Automatic Number Indication (ANI) on T1

Issue 6 Electra Elite

Go off-hook. The system automatically accesses an outside line and
dial s t he ID number disp layed on the LCD.

SERVICE
CONDITIONS

Data Assignment:



Use Memory Block 1-11-07 (DTI Trunk Type Assignment) to make
Trunk assignment to ANI.



Use Memory Block 1-11-08 (Digits Delete for T1 ANI Assignment) to
delete the information digits of the ANI information.



When a system speed dial buffer is assigned number and name, the
name c an be di splaye d when the ANI number information matches a
speed dial number. Memory Block 3-53 (Caller Name Indication
Selection) must be assigned to TRK f or the name to be displayed.



Use Memory Block 1-8-08 [Class of Service (Station) Feature
Selection 2] Page 4 LK3 to ensure ANI is allowed (LED On). De f ault
is LED Off.



When C AR keys ar e assigned on the Mul tiline Terminal and a DIT/
ANA or VRS /Automate d Attendan t transferred c all is received at the
CAR, the following assignments are required:

• Use Memory Block 4-41 (SIE/CAR Ringing Line Preference
Selection) to allow (default: LED On) or Deny (LED Off) Ringing
Line preference (go off-hook or press speaker key) on all
telephones assigned to a CAR key on the Multiline Terminal.

• Use Memory Block 3-44 (Caller ID Display Assignment for CO/
PBX Lin e). to assign one M ultiline Termin al per C O/PBX l ine to
display Caller ID indication for incoming CAR calls.



Use Me mory Block 7-1 (Card Int erface Slot Assignment) to specify
the MIFM-U10 ETU and DTI-U10/20 ETU.

Restrictions:



SIE incoming calls do not support ANI Indication even when the
Multiline Terminal is ringing.



Name is not supported on ANI trunks.



T1-ANI trunks can be used for incoming calls only using System
Software S300 0.



T1-ANI trunks can be used for outgoing calls using System
Software S4500 or higher.

To return a call to the number displayed on the LCD:

Electra Elite Issue 6

Featur es and Specifications Ma nual A - 69



Only Feature Group D (FGD) protocol is supported.



In the Electra Elite 192 System, the DTI-U10/20 ETU must be
installe d in the Basic KSU slot S1 or S4 , or slot S1 of the firs t 64 port
expansion module. In the Electra Elite 48 system, slot S4 of the
B48-U10 KSU must be used.



The DTI-U10 ETU supports Feature Group D Incoming only signaling
using System Software S3000 or higher. The DTI-U20 ETU
supports Feature Group D Incoming/Outgoing using System
Software S4500 or higher . The DTI-U20 supports Incoming MF wink
start signaling and D TM F outg oin g sign ali ng.

General:



Caller ID indication and Automatic Number Indication (ANI) are so
functionally similar that they can be assumed to have the exact same
abilities and limitations .



While t he Mult ili ne Terminal is ringing, the AN I Ind ic atio n is dis pl ayed
on the top section of the LC D.



A maximum of 13 c haracters can be displayed on the LCD.



Press the green line key where the CO call resides during a CO call,
to verify the ANI information from any display terminal.



When th e station is assign ed to receive D IT/ANA calls, Cal ler ID is
displayed only on the Multiline Terminal where DIT/ANA is assigned
to ring. ANI/Caller ID follows the station Call Forward setting or
Station Hunting feature.



When a M ultilin e Terminal is b usy, the ANI/Caller I D is dis played fo r
an incoming call.



When a Multiline Terminal is set for Do Not Disturb, the ANI/Caller ID
is displayed for incoming calls.



When a Multilin e Terminal rec eives mu ltiple incom ing cal ls, the firs t
caller identification is displayed. After the first call is answered, the
second caller identification is displayed.



The ANI/Caller ID disappears under the following conditions:

• When an incoming call is answered.

• When an int ern al or ring trans fer red ca ll is receive d.

• When a key (i.e., Feature Access, DSS, Redial, or Feature key)
is pressed.



The caller number is printed on the Station Message Detail
Recording printout for incoming calls that are answered at stations
that can display ANI/Caller ID data. The name is not printed.

A - 70 Automatic Number Indication (ANI) on T1

Issue 6 Electra Elite



When the scro ll key is used, a maxi mum of 10 ANI /Calle r IDs can be
stored in System Memory. When 10 ANI/Caller IDs are stored and an
additional call is received, the first ANI/Caller ID is erased from
System Memory. Press the Scroll key to display the st ored ANI/Call e r
IDs. When you go Off-hook, the displayed ANI/Caller ID is
automatically dialed. The LCR feature is required for the Automatic
Dial Out option.



Five users can use the Scroll function at the same time. When
additional users try to use the scroll, IN USE is displayed at their
Multiline Terminal.



When t he Scroll key i s not pressed a nd held down in five secon ds,
the caller identification disappears from the LCD.



When an outgoing call is made via the Scroll function, the call follows
Code Restriction, Digit Restriction, and Least Cost Routing. The LCR
feature is required for the scroll function to operate properly.



ANI/Caller ID scrolling and automatic dial out features require
inst allat ion of t he MIFM-U10 ETU wit h an attached KMM(1.0) U.

RELATED FEATURES
LIST

Feature

Number

Feature Name

C-5 Caller ID Indication (Analog Trunks)

I-6 ISDN-BRI T runk Connections
I-7 ISDN-PRI T runk Connections

L-3 Least Cost Routi ng (LCR)

Featur es and Specifications Ma nual A - 71

Automatic Redial

A-23

FEATURE
DESCRIPTION

Automatic Redial simplifies repetitive dialing to a busy or unanswered
outgoing call. After a busy tone or no answer is received during a CO/PBX
call, the system periodically redials the party number while the station user
monitors the call for completion.

SYSTEM
AVAILABILITY

Terminal Type:

All Multiline T erminals

Required Components:

None

OPERATING
PROCEDURES

1. When using the handset, press

P

, and restore the handset.

2. Press

T

.

3. Press

Q

.

4. The call is repeated automatically (default: 2 times).

5. Lift the handset to respond when the called party answers. When this
is not done, the cal l is disc onnec te d when the next redial cycle starts.

Lift the handset, then restore handset, or press

P

.

- OR -

Automa tic Redi al is canc eled au toma tically wh en the specifie d numb er of
redials (default: 2) is completed.

To set while receiving a busy tone or no answer on an outside
call:

To cancel Automatic Redial:

A - 72 Automatic Redial

Issue 6 Electra Elite

SERVICE
CONDITIONS

Data Assignment:



Use Memory Block 1-1-04 (Automatic Redial Time Selection) to
program Automatic Redial Time parameters as follows:

Restrictions:



The station retains sole use of the outside line during Automatic
Redial.



An internal call received during Automatic Redial cannot be
answe red unless Aut omatic Redial i s released. T he calling sta tion
receives a call waiting tone.



A station user cannot set a Tone Override to a station with an
Automatic Redial set. However, a Callback Request or an Automatic
Callbac k ca n b e se t.



This feature is not available for Single Line Telephones.



This feature is not available for Tie/DID lines.

General:



This fea ture r em a ins in effec t u ntil the par ty initi ati ng the call l ifts a n d
restore s the han dset or presse s Spea ker duri ng a r edial atte mpt, an
incoming call is answered on that line, or two (default) redial attempts
are made.



The system does not detect answer, no answer, or busy condition
from the o u ts ide networ k.



When A utoma tic Redia l is in p rogre ss (a c all is being i nitia ted b y the
system), an LCD appearance (

,

: Number Dialed) confirms Automatic
Redial is activated. For stations with or without an LCD, a flashing
Feature LED indication is provided, and the Redial key is on
continuously.



The outside line LED on the Multiline Terminal, where Automatic
Redial is initiated, is green but on other Multiline Terminals in the
system it is red.



When the feature times out, access a CO/PBX line, press the
Featur e key and then the Re dial key, or a Feature A ccess or One­Touch key programmed f or this f eatur e, to re a c tivate it .

Programming Range Default

Callback Time: 1~50 seconds 030
Wait Time: 1~100 seconds 060
Redial Times: 1~ 15 times 002

Electra Elite Issue 6

Featur es and Specifications Ma nual A - 73



When a n incom ing CO/PBX call is received f rom the C O during t he
waiting period of the Automatic Redial feature, Automatic Redial is
released, and a busy tone is sent to the station.



The handset must be lifted off-hook to disable Automatic Re dial after
an outside call is answered.

A - 74 Automatic Redial

Issue 6 Electra Elite

THIS PAGE INTENTIONALLY LEFT BLANK

Featur es and Specifications Ma nual A - 75

Automatic Release

A-24

FEATURE
DESCRIPTION

Automatic Release drops the line circuit when an outside party abandons the
call. For this feature to work with Loop Start Trunks, the CO/PBX providing
the outsid e lin e mu st pro vide a time d di sconn ect signal. Auto ma tic release is
normally provided on Ground Start, DID, ISDN, and Tie Line Trunks.

SYSTEM
AVAILABILITY

Terminal Type:

Not applicable

Required Components:

None

OPERATING
PROCEDURES

SERVICE
CONDITIONS

Data Assignment:



Use Memory Block 3-40 (Automatic Release Signal Detection Selection)
to specify the signal detection time (default: 350 ms) for release of a CO/
PBX line when a disconnect signal is sent from the distant CO or PBX.



Loop Sta rt, Ground Start, DID an d TIE Line Trun ks provide thi s feature
when the outside exchange generates a timed disconnect signal to
indicat e the distan t part y has aba nd oned th e call. Auto matic Release on
ISDN trunks is provided as part of the protocol.



When an ou tside line is accessed us ing a dedicated line key, the LED
associated with the line key goes off when Automatic Release occurs.



This feature functions while a call is in progress, on hold, or
conferenced.

None

A - 76 Au t omatic R elease

Issue 6 Electra Elite

THIS PAGE INTENTIONALLY LEFT BLANK

Featur es and Specifications Ma nual A - 77

Automatic Route Selection (ARS)

A-25

FEATURE
DESCRIPTION

Automatic Route Selection (ARS) allows an outgoing line to be seized using a
Trunk Group or Route Adv ance Block (RAB) f or each number diale d by the
user. The ARS feature allows more efficient use of the trunks connected to the
system.

System Software S4000 or higher is required.

SYSTEM
AVAILABILITY

Terminal Type:

All Multiline T erminals

Required Components:

None

OPERATING
PROCEDURES

1. Lift the handset, and wait for dial tone.

2. Dial ARS access code

I

(default) and receive LCR dial tone.

3. Dial the desire d number.

SERVICE
CONDITIONS

Data Assignments



Use Memory Block 1-1-46~48 [Access Code (1-, 2-, or 3-Digit)
Assig nm ent] (F unctio n N o. 101) to assi gn an access c ode.



Use Memory Block 3-03 (Trunk-to-Trunk Group Assignment) to make
Trunk-to-T r unk Grou p As s ignme nt.



Use Memory Block 4-40 (LCR Class Selection) to specify the LCR Class
(default: 0) for each station.



Use Memory Block 1-8-08 [Class of Service (Station) Feature Selection
2] Page 6 LK1 to program Trunk Groups 2~32 to Allow (LED On) or
Deny (d ef ault: LED Off) ARS By pa s s .

To use this feature:

A - 78 Automatic Route Selection (ARS)

Issue 6 Electra Elite

Restrictions



Route A dva nce Block s or Trunk s progra mme d o n a lin e key, bypass
ARS.



ARS is not available when the Electra Elite 48/192 system is in KF
registration.



Outgoing calls using Direct Inward System Access (DISA) cannot
access ARS.



ARS cannot be used to route calls by hour of day or day of week.



Only a single Route Assignment can be specified for each Dialing
Assig nm ent en t ry.



When ARS is set to YES (a llow) using Memory Block 1-14-00 (ARS
Allow/Deny Selection), the MIFM LCR is disabled even when
allowed in system programming.



A maximum of 10 digits can be deleted or added to a Route
Assignment.

General:



All Trunk Groups in th e syst em (00 is used to deselect trunk groups)
can be accessed using ARS.



Trunk Group Access code 9 (default) activates ARS at stations
assigned for LCR Class assignment using Memory Block 4-40 (LCR
Class Selection).



ARS is based on actual digits dialed to properly route the call.



ARS can be programmed to consider a maximum of eight dialed
digits before making a selection for the number dialed.



When us ing Code Res triction with ARS, code restriction applies to
the digits dialed by the station user.



After an interdigit time of 10 seconds expires during dialing using
ARS, a busy t one is generated, and t h e user must redial the number.



When a station user places an outgoing call using ARS, Trunk
queuing cannot be set.



When a feature code is assigned to CO Feature Service code for
Code Restriction using Memory Block 1-1-82 (CO Feature Code
Service for Code Restriction), this code does not have to be
programmed in the ARS Dialing Assignment Tables.



When ARS ro ute assig nment 00 is set using Memory Block 1-14-03
(ARS R oute Table Numbe r Assignmen t), the dialed number is sent
out Trunk Group 01 the way the number was dialed.

Featur es and Specifications Ma nual A - 79

Automatic Trunk-to-Trunk
Transfer

A-26

FEATURE
DESCRIPTION

Automatic Trunk-to-Trunk Transfer allows an incoming CO/PBX call to be
automatically dialed out of the system over another outside line to a
programm ed tele phone nu mber. This is esp ecially us eful for f orwardi ng calls
to an ans wering service during no nbusin ess ho urs (i.e., nights, weekends, or
holidays).

SYSTEM
AVAILABILITY

Terminal Type:

Assigned Attendant Position Multiline Te rminals with this ability.

Required Components:

None

OPERATING
PROCEDURES

1. Press

T

.

2. Dial

FC

.

3. Dial the incoming trun k number (

KA~FD

).

4. Press

L

.

5. Dial outgoing telephone number where the call is to be directed.

6. Press

T

.

1. Press

T

.

2. Dial

FC

.

3. Dial the incoming trun k number

(

KA~FD

).

4. Press

L

.

To set the Trunk Forward Assignment from the Attendant
Position:

To cancel the Trunk Forward Assignment from the Attendant
Position: