NEC Digital Telephone Xen IPK User Manual

DIGITAL TELEPHONE USER GUIDE

Xen IPK Digital Telephones

Dterm Series i 8 line display

11 8

Dterm Series i 16 line (LED) display

2/8

Dterm Series

i 16 line display with 16 DSS/BLF One Touch Keys

1. Speaker

2. Line Keys/Feature Access Keys

3. Dial pad/Dedicated Function Keys

4. Microphone

5. Volume Control

6. Large LED

7. Alphanumeric Display (LCD)

Dterm Series i 16 line (LCD) display

8. One Touch Keys

9. Handset

10. Built-in Headset Jack

11. Soft Keys

12. Directory Key (DIR)

13. Message Key (MSG)

14. Microphone Key (MIC)

Table of Contents

General Information Answering Calls Pages 2 – 3

Making Calls Microphone Control Handsfree Calls Placing a call on Hold Pages 4 - 6

Transferring Calls Conference Conference Bridge Call Park - System Station Busy/No Answer Options Pages 6 - 9

Outside Call Dialling Options Pages 9 - 10 Call Pickup

Paging Background Music Call Forwarding Pages 11 - 12

Call Forwarding Destination Customised Message Set Relocation Station Outgoing Lockout Account Code Entry Account Code Forced/Verified Pages 13 - 14

DISA Password ACD/UCD Volume Control Programming Pages 15 - 16

Feature Access Keys One Touch Keys Speed Dial Name Input Pages 17 - 18

Quick Entry Guide Quick Reference Guide Pages 19 - 20

General Information

The following should be considered when reviewing this User Guide:

Instructions are provided for the NEC Xen IPK digital telephones (Dterm Series i). All operational instructions assume Prime Line Pickup is assigned to

intercom dial tone, Ringing Line Preference is assigned to all telephones, a Call Appearance and Call Arrival key has been assigned to all digital telephones and only a single tenant has been assigned in the system.

All access codes listed are standard; some may vary based on system assignment. Please consult your authorised NEC Dealer for the access codes applicable to your system.

Access to many features is based on system assignments. Not all features may be available from your telephone.

Digital telephones are equipped with displays to provide useful call processing information such as digits dialled, recall indications, feature confirmation, etc. Xen IPK digital telephones also show features accessible by the soft keys.

LED Indications

Function

Line Keys:

Incoming Call Held Call - Your telephone Held Call - Other telephone Call in progress

Your telephone Other telephone

Hold recall

Large LED: (360˚ Visual Ring Indicator)

Incoming calls (CO/PBX, DIT or ANA) Incoming intercom, TIE Line or DID Call Message from Attendant Voicemail Message

Feature Key:

DND Set Call Forward Set Callback Request

Lamp Status

Rapid Flashing Red Slow Flashing Green Slow Flashing Red

Steady Green Steady Red Intermittent Flashing Green

Rapid Flashing Green

Rapid Flashing Red

Slow Flashing Green Slow Flashing Red

Intermittent Flashing Red Intermittent Flashing Red Slow Flashing Red

Other:

Held Intercom Call Microphone On Handset Muted

Conf LED Flashing Red Mic LED Steady Red Mic LED Flashing Red

Answering Calls

Ringing Calls

Lift Handset Converse

Note:

Ringing Calls To A Call Arrival Key

Note 1:

Note 2:

Voice Announce Calls

Note:

Camp-on (Call Waiting)

When assigned the delayed ringing feature, incoming calls will first ring at a primary station. If the call is unanswered after a preprogrammed time interval, calls will also ring at the assigned secondary station.

Lift handset Converse

A Call Arrival key must be assigned to appear and ring at a Line Key/Feature Access Key.

A Call Appearance key must be available to answer an incoming outside call.

Ensure microphone (MIC) LED is lit

Speaker volume or as needed

Adjust Respond handsfree

The handset may be used at any time during the conversation

Receive camp-on tone while on another call Replace handset to disconnect present call OR press

Hookswitch to converse with second party.

Hold and press the

Call Alert Notification

With a call in progress

Receive Call Alert Notification

Hold, converse with second party

Press

Note 1:

Note 2: Press flashing Line Key, Call Appearance key or Conf key to return to the

The second call may be placed on hold if the line appearance is assigned or if a Call Appearance key is available

first call.

Making Calls

Internal Calls

Lift handset Dial station number or OR press Feature Access Key or One Touch Key programmed for

Direct Station Selection Voice announce after tone burst or wait for ringing call to be answered.

Note 1:

Note 2: To directly access a personal voice mailbox on the Xen Mail system, press

When calling a digital telephone, dialling 1 after the station number will change ringing to voice or voice to ringing.

Message or dial 7 after dialling the station number.

Outside Calls

Lift handset Dial trunk access code i.e

press idle Outside Line Key

Dial telephone number Converse

Preset Dialling

Dial the desired number Lift handset Converse

9 for the attendant (or reception)

Last CO/PBX Number Redial

Lift handset

Redial

Press Dial Last Number Redial code # Converse

Speed Dial – Using The Redial key

Lift handset

Redial and dial Speed Dial Memory Location:

Press

Station Speed Dial 80-99 System Speed Dial 00-79

OR press Feature Access key or One Touch Key programmed for

Station Speed Dial Converse

Speed Dial – Using The Softkeys

Press the SYS. or STA. Softkey ( ) (System or Station Speed Dial respectively) Press the

name/number is displayed. To search alphabetically (optional step):

Lift handset to dial the displayed name/number

UP or DOWN softkey ( ), repeatedly until the desired

Press the dial key showing the first letter of the name to be dialled Continue to press this dial key until the desired letter is displayed Press

to display the first match corresponding the chosen letter

Trunk Queuing

After dialling trunk access code or pressing a busy Line Key and receiving a line busy indication:

Dial Trunk Queue set code 78 Replace handset

Note:

When a line is available, your telephone will ring: lift handset and place call.

Microphone Control

Press MIC or

Feature

Press

Dial MIC On/Off code 1 Note 1: Lit MIC LED indicates MIC on Note 2: MIC ON/OFF key may be assigned to a Feature Access Key or One Touch Key Note 3:

If talking on handset rather than handsfree, the handset microphone will be muted and the MIC LED will flash.

Handsfree Calls

Press Speaker, LED lights

Ensure

Place internal or outside call

Converse

Press Note:

MIC LED is lit

Speaker to disconnect call

The handset may be used at any time during the conversation. To resume handsfree operation or to monitor a call, press replace handset.

Speaker (LED lights) and

Group Listening

With a call in progress via the handset/headset:

Speaker, then the LED Lights

Press Converse. Conversation is heard over the speaker and the handset/headset.

Only the handset/headset may be used to respond.

Speaker to cancel the Group Listening mode

Press

Note:

When switching from Group Listening mode to the Handsfree Mode, it is recommended that the Microphone be turned off.

Placing A Call On Hold

Non-Exclusive Hold

With a call in progress:

Press Hold

Exclusive Hold

With a call in progress:

Press Feature

Hold

Press

Note 1: To retrieve a held call, press the flashing Line Key, Call Appearance Key or

Conf key (for internal calls).

Note 2: Call on Non-Exclusive Hold can be retrieved from any digital telephone with

Note 3:

the held line appearance or After a preprogrammed time, the held call will recall to the originating

station.Once in a recall condition, Exclusively Held calls can be retrieved from any station with the held line appearance or

Call Appearance key.

Transferring Calls

Using Manual Dial Using Direct Station

Selection (DSS)

With a call in progress: With a call in progress:

Transfer Press Transfer

Press Dial station number Press programmed DSS Announce call (optional) Announce call (optional) Replace handset Replace handset

Note 1:

Note 2: To return to the original party, press flashing Line Key, Call Appearance

If the called station is busy, replace handset to initiate a camp-on. Unanswered camp-ons and unscreened transfers will recall to the attendant telephone. After answering the recall, pressing call to the personal voice mailbox of the station number dialled.

key

or Conf key.

Feature 86 will transfer the

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