NEC DDXXEE SSeerriieess, DXE User Manual

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Nothing contained in this document shall be deemed to be, and this document does not constitute of, or representation with
respect to, any of the equipment covered. This document is subject to change without notice and NEC Infrontia has no
obligation to provide updates or corrections to this document. Further, NEC Infrontia also reserves the right, without prior
notice, to make changes in equipment design or components as it deems appropriate.
No representation is made that this document is complete or accurate in all respects and NEC Infrontia shall not be liable for
any errors or omissions. In no event shall NEC Infrontia be liable for any incidental or consequential damages in connection
with the use of this document.
This document shall not provide the basis for any contract without the written permission of the NEC Infrontia Corporation.
No part of this document may be photocopied or reproduced without prior written permission of NEC Infrontia.

KEY TELEPHONE LAYOUT

DISPLAY : Indicates date and time, INDICATOR : Flashes on
dialled numbers and names incoming calls and message
CLEAR Key : Returns display waitings
to the date and time
SOFT Keys : Used to access
CHECK Key : Confirms that correct features without service codes
numbers and features are stored
ONE TOUCH Keys : Allows
PROGRAMMABLE FUNCTION Keys : single key access to features
Used as lines or feature keys
MICROPHONE Key andLamp
DO NOT DISTURB Key and Lamp : Allows talkback/mute on
Blocks incoming calls handsfree

ABBREVIATED DIAL Key : CALL Keys : Access internal
Access stored abdials dial tone and features

FLASH Key : Used to hang up SPEAKER Key : Process calls
or flash without using the handset

KEYPAD : Digits, *, # for dialling HOLD Key :Place calls on
hold numbers and features
TRANSFER Key :Transfer a call
LAST NUMBER DIAL : Key
VOLUME Control Keys : Adjust Redial the last external number
ringing, handset earpiece and
loudspeaker volumes and LCD contrast

SUPER DISPLAY LAYOUT

SUPER DISPLAY : Indicates date and time, dialled INDICATOR : Flashes on
numbers and names, access to features by menu commands incoming calls and message
waitings
CHECK Key : Confirms that correct
numbers and features are stored CLEAR Key : Returns display
to date and time
DIRECTORY Start Key : Access to
one touch dialling ONE TOUCH Keys : Allows
single key access to features
PROGRAMMABLE FUNCTION Keys :
Used as lines or feature keys MENU Start Key : Access
different menu prompts
DO NOT DISTURB Key and Lamp :
Blocks incoming calls MICROPHONE Key anLamp
Allows talkback/mute on
ABBREVIATED DIAL Key : handsfree
Access stored abdials
CALL Keys : Access internal
FLASH Key : Used to hang up tone and features
or flash
SPEAKER Key : Process calls
KEYPAD : Digits, *, # for dialling without using the handset
numbers and features
LAST NUMBER DIAL Key : HOLD Key : Place calls on hold
VOLUME Control Keys : Adjust Redial the last external number
ringing tone, handset and speaker volumes TRANSFER Key : Transfer a call

MAKING THE MOST OF ALL THE FEATURES

Section 1 Making Calls
Section 2 Answering Calls
Section 3 Forwarding Calls
Section 4 Programming
Section 5 Terminals

Your telephone’s Alphanumeric Display helps you use features and tells you about your calls; for example, a ringing external
line may display a name before you answer it.

Press a One Touch Key for single key contact with colleagues and external callers, or when using certain features.

Function Keys are normally line keys, but you can program them for other features.

Dual Calling Keys are intercom keys for placing and answering calls; if you’re busy on one - just use the other.

Press the SPK key for Handsfree calls and the Microphone picks up your voice, or use the handset instead.

The system may restrict you from accessing some features - why not try and see what you are able to do.

Calling a Colleague

You can dial a colleague on the Intercom or use Paging if you don’t know where they are. Don’t just hang up when your
colleague is busy, send them Off Hook Signalling using the Override feature to let them know you are waiting. If you don’t
have time to wait leave a Callback request or Message Waiting indication, or if it is important that you must talk to them,
interrupt the call using Break In.

CONTENTS

External Calls

You can Answer External Calls that ring your phone or flash on your line keys. Night Service may change the way that the
calls ring at your phone.

To Make External Calls use your line keys or dial codes. You may have to enter Account Codes before your call goes
through. Use Preview Dial to check the number before you dial. Once the call goes through, the Call Timer automatically
shows how long you’re on the phone. There is no need to keep redialling your external number if it is busy or unanswered, use

Repeat Dial .

Placing Calls Quickly

If there are colleagues or external clients that you ring regularly, program their numbers under the One Touch Keys for single
key access. Store external numbers that you and other colleagues call often in the Abbreviated Dial Codes to allow you to
easily dial the number with just a few key presses.

To quickly retry the number you just dialled try Last Number Dial or if you’ll need to redial the number later on let Saved
Number Dial retain it for you. Ever want to jot a number down and not have a pen to hand - use Memo Dial to store the
number in the phone’s memory instead.

When You Work in Groups

If you and your colleagues handle each others calls, you might be in a department Pilot Group. Someone calling your group’s
number goes through to anyone who is available and step on allows them to quickly ring another member in the group without
having to dial another extension number.

To answer a call ringing at a colleagues phone use Group Call Pickup . When you want others to join the conversation use
Meet Me Conference to allow them to press the line key. Do you work closely with a colleague in a Manager/Secretary
relationship - program the Buzzer and Boss Call Forward keys to quickly call your colleague and pick up calls intended for
them. Ever need to listen to sounds in another work area - activate Room Monitor.

Handling and Rerouting Your Calls

Use Hold to place a call in a waiting state at your phone, or park it in an orbit for a colleague. You may Transfer the call to
their extension and if you wish to speak to the caller after your colleague has finished set up a Series Call.

When you leave your desk think about Call Forwarding your calls to someone else. If you forget to set it, go to another phone
and bring your calls to you with Follow Me. When you want other extensions to know where you are set a Text Message at
your phone. If you are at your desk and don’t want to be interrupted set Do Not Disturb .

Personalising Your Phone

If you are in an open plan office, you may wish to make your phone ring in a unique way by selected a different Ring Tone.
To have a comfort tone every time you press a dial pad key, enable Confirmation Tones. Let your colleagues know who’s
calling by following Name Storing to assign a name to your extension.

Don’t forget to use your One Touch Keys to speed up access to colleagues and external callers, abbreviated dial codes and
certain feature codes. You may record any dialling steps in a one touch ‘macro’ key with One Touch Serial Operation. To
simplfy callback, message waiting or other features just assign these functions to the Programmable Function keys.

So you don’t forget an important meeting - set an Alarm to remind you. Try turning on the Background Music if you want to
block out distracting noises in your work area. Tired of always reaching for the handset or cradling it under your chin - install a
headset and enable Headset Operation.

General key for the guide

1. Symbols used: : Lift the handset : Replace the handset

8 5 1 : Dial the service code

2.. All features, unless otherwise denoted by † are available for both key telephone and single line telephone users.

3.. The instructions assume that a key telephone user obtains internal dial tone when the handset is lifted (or the SPK key
is pressed). If this is not the case the user must press an idle CL key before making an internal call or accessing any
feature.

Internal Calls

- Making calls

- Pilot group calling

- Callback and camp on

- Override and break in

- Message waiting

- Paging

External Calls

- Making calls

- Preview dial

- CLI restrict

- Abbreviated numbers

- Last number dial

- Saved number dial

- Repeat dial

- Memo dial

- Account codes

- Dial block

- Walking toll restriction

- Callback and camp on

SECTION 1 MAKING CALLS

MAKING INTERNAL CALLS

You may contact an individual extension by ringing or making a voice announcement at the called extension.

To call an extension

-

- Dial the extension number
or 0 for the operator
or press the one-touch key or function key† with an extension number stored

- If there is no answer or it is busy, simply dial another extension number without replacing the handset

- To toggle the call between ring/voice announce dial 1 after the number

PILOT GROUP CALLING

Extensions may be programmed into pilot groups so when you call a group number, it will ring the first available extension in
the group and if there is no answer you can enter a code to manually step round the group. Extensions can opt in and out of
the pilot group.

To call a pilot group

-

- Dial the pilot group number

If there is no answer from the first extension

- Dial 8 0 8 to step round the group

- Repeat until an extension answers

To withdraw from/join the pilot group

-

- Dial 7 5 0 and 1 to withdraw from the group or 0 to join the group again

-

If the extension is busy you may choose to initiate either a callback : this allows you to make/take other calls before you are
automatically alerted when the extension becomes idle (if it was busy) or is next used (if it was unanswered), or
camp on : you remain off hook and wait until the extension becomes idle.

To set a callback on busy/no reply To set a camp on on busy

- Dial 8 5 0 and listen for confirmation tone - Dial 8 5 0 and listen for

- confirmation tone
When you hear the recall tone alerting you - Remain
that the extension is available Your extension automatically rings the other

- extension when it becomes free.
You automatically ring the other extension

To cancel a callback/camp on

-

- Dial 8 7 0 and listen for confirmation tone

-

CALLBACK CAMP ON

OVERRIDE BREAK IN

If an extension is busy, you may be permitted to send a signal (either off-hook ringing or a voice-announcement) to the called
party indicating that you are trying to get through; or you may break in directly into the conversation of the busy party and all
parties hear and may speak.

The extension is busy:-

To set an override To break in

- Dial 8 0 9 - Dial 8 1 0 and listen for thetone

- If you hear ring tone, wait for the extension to - You are immediately into the call and may
accept your call, or if on voice announce, make speak
your request

If the extension does not answer or is busy you may wish to leave a visual message waiting indication alerting the extension to
return your call. A message waiting indication may be initiated from both a key telephone and a single line telephone but the
latter may only receive a message waiting indication if the appropriate equipment is fitted.

To leave a message waiting (MW) request To cancel a message waiting (MW) request

- Call the extension -

- Dial 8 4 1 and listen for confirmation tone - Dial 8 7 1

- - Dial the extension for whom the MW
The MW or FTR lamp shows steady red or your has been left
Indicator lamp steady green - Listen for confirmation tone

­ The MW or FTR or Indicator lamp goes out

MESSAGE WAITING

PAGING

You may need to make an announcement over the loudspeakers of idle keytelephones and/or external equipment. Both
key telephones and single line telephones can make paging calls (if allowed), but the latter is unable to receive a paging call.
Telephones may be programmed into one of 16 or 64 internal paging groups (depending on size) so that an announcement is
sent simultaneously to the key telephones in a group. A paging key may be programmed.

To page an internal group To page an external group

- -

- Dial 8 0 1 and dial - Dial 8 0 3 and dial
0 : to page all internal groups 0 : to page all external groups
1 - 1 6 or 6 4 : to page a single group (1- or 64) 1 - 8 : to page a single external group (1-8)

- Wait for the beeps and make the announcement - Wait for the beeps and make the announcement

- -

To page both internal and external groups together

-

- Dial 7 5 1 and the combined internal/external group number

- Wait for the beeps and make the announcement

If you wish to make a meet-me-page announcement, remain off hook after the page and wait for the requested party to respond.

MAKING EXTERNAL CALLS

Exchange line access may be programmed in a number of ways; you may select an individual line, dial a group access code or a
common access code (ususally 9). You may need to check how your system is programmed in order to find the best way of
making external calls.

To make an external call

-

- Dial 9
OR Press an individual line key †
OR Dial 8 0 4 and the line group number
OR Dial 8 0 5 and the individual line number

- Dial the external number
A call timer will start about 10 seconds after you dial the last digit, or once the call is answered if on ISDN lines.

An extension may be allowed to use continued dialling in order to access services like voice mail, automatic banking. After the
external service is answered you may dial digits for the options the service allows.

PREVIEW DIAL†

This allows you to preview a number before it dials out to help avoid misdialling.

- Do not lift handset

- Dial the external number (you may need to prefix with * if a Voice Announce Unit is fitted)

- Press a line key to dial the displayed number (or simply go off hook if prefixed by 9)
or press HOLD key to cancel number without dialling out.

By programming a CLI Restrict key it is possible to stop any CLI (Calling Line Identification) being sent from your telephone.
Whilst the associated key lamp is lit, no CLI is sent, when it is idle then CLI is sent.

To restrict CLI To allow CLI

- -

- Press the CLI Restrict key - Press the CLI Restrict key
The key lamp is lit The key lamp is idle

CLI RESRICT †

ABBREVIATED NUMBERS

Frequently dialled numbers may be stored as abbreviated dials (abdials) to speed up access. There are 1000 or 2000 abdials
(depending on system size) that can be split into common or group codes as necessary by systen programming. Key telephones
and single line telephones can both access the abdials and on a key telephone the DC key allows access to the common
abdials.

To call an abdial:­ Key telephone Single Line Telephone

- -

- Press the DC key - Dial 8 1 3 and the common
and dial the common abdial code abdial code
or Dial 8 1 4 and the group or Dial 8 1 4 and the group
abdial code abdial code

LAST NUMBER DIAL

This allows you to quickly redial the last external number called. Display key telephones may view and access the last 10
numbers.

To use the last number dial:-

Key telephone Display key telephone Single Line Telephone To erase

- - - -

- Press the LND key - Press the LND key - Dial 8 1 6 - Dial 8 7 6

- Use volume keys to scroll and listen for

- when number displayed confirmation tone
The system automatically selects an exchange line

SAVED NUMBER DIAL†

You may wish to save the last external number dialled in order to redial it at a later time. The Saved Number Dial feature
requires a programmed key, and it retains the number until a new one is stored.

To store a saved number dial To use the saved number dial

- You are connected to the call - Press an exchange line key

- Press the Saved Number Dial key - Press the Saved Number Dial key

REPEAT DIAL †

If the external party is busy or does not answer, a key telephone may use the Repeat Dial feature to automatically retry the
number up to three times.

The number is busy/not answered To cancel the repeat dial

- Press the DC key - Press the DC key

- Press the LND key and listen for confirmation tone - Press the LND key

­ The system periodically redials the call.

MEMO DIAL †

You may use the key telephone like a notepad to jot down a number in the telephone’s memory. You can quickly call the
Memo Dial number using a programmed key.

To store a number (while on an external call) To dial the Memo Dial To cancel the Memo Dial

- Press the Memo Dial key - Press the Memo Dial key - Press an idle CL key

- Dial 9 and then the number to be stored - - Press the Memo Dial key

- Press the Memo Dial key again

ACCOUNT CODES

These are user-dialled codes that may need to be entered when placing a call. An account code may be optional: to be entered
at any time during a call (generally for call logging purposes), or forced: it must be entered every time an exchange line call is
made, otherwise the system prevents the call. An account code may be up to eight digits including #.

To enter an optional account code (at any time on a call) To enter a forced account code

- Press the * key - Access an exchange line

- Dial the account code - Press the * key

- Press the * key again - Dial the account code

- Press the * key again

- Dial the external number

Dial Block allows you to temporarily change the toll restriction (for dialling) set for your extension. Permission to use dial
block and its associated toll restriction is set in system programming. If you forget your password, see your system supervisor.

To set/release at your extension To set/release from another extension

- -

- Dial 7 0 0 - Dial 7 0 1

- Enter personal password (any 4 digits but must be - Dial the password (see supervisor)
the same to set/release) - Dial the extension number requiring set/

- Dial 1 to set or 0 to release release of Dial Block
Confirmation tone is heard - Dial 1 to set or 0 to release

- Confirmation tone is heard

-

DIAL BLOCK

Using an allocated password, this feature allows you to make an outgoing call which is normally restricted at an extension. The
restriction is enforced again after the attempt unless the password is entered again.

To make an outgoing call using Walking Toll Restriction

-

- Dial 7 6 3

- Enter the 6 digit password
If entered correctly you hear dial tone, if incorrect you hear a warning tone

- Seize an idle line and dial the telephone number

WALKING TOLL RESTRICTION

CALLBACK CAMP-ON

If all exchange lines are busy you may choose to initiate either a callback: this allows you to take other calls as you wait in turn
for a free exchange line to automatically recall your extension, or a camp-on: you remain off hook for an available exchange
line.

To set a callback To set a camp-on

- Dial 8 5 0 and listen for confirmation tone - Dial 8 5 0 and listen for

- confirmation tone
When you hear the recall tone alerting you that - Remain
an exchange line is available The system automatically allocates you an

- exchange line when available

- Dial the external number - Dial the external number
If you do not answer the callback the system cancels
your queue request.

To cancel callback/camp-on

-

- Dial 8 7 0 and listen for confirmation tone

-

Internal calls

- Answering calls

- Message waiting

- Meet me page

- Doorphone call

- Virtual extensions

External calls

- Answering calls

- Missed calls

Call pickup

Handsfree
Microphone
Headset operation

Dual CL keys

Hold
Transfer
Series call

Conference
Meet me conference

SECTION 2 ANSWERING CALLS

ANSWERING INTERNAL CALLS

Incoming internal calls to your extension may ring or be voice announced†

To answer an internal call:-

Key telephone Single line telephone

- If the call is ringing to connect ­ OR If the call is voice announced, you may
‘talkback’ by speaking towards the phone
Note: the MIC lamp must be off

A key telephone user may select the way in which an incoming internal call signals at their extension:

To set forced ringing (need to to answer) To enable intercom talkback

- Press an idle CL key - Press an idle CL key

- Dial 8 2 3 and listen for - Dial 8 2 1 and listen for
confirmation tone confirmation tone

- Press the SPK key - Press the SPK key

A 24 key telephone may select the way in which an internal call signals at their phone if the calling party invokes the override
feature.
To force an override call to ring To force an override call to voice announce

- Press an idle CL key - Press an idle CL key

- Dial 8 9 3 and listen for - Dial 8 9 2 and listen for
confirmation tone confirmation tone

- Press the SPK key - Press the SPK key

ANSWERING CALLS

Message Waiting : if an extension has tried to call you and left a message waiting request, you will have either a flashing FTR
key or MW lamp or the Indicator lamp will be flashing green.

To answer a message waiting request

-

- Dial 8 4 1
The system will automatically call the extension leaving the message waiting and will clear the MW indication when the two
parties have connected (requires the called party to go off hook or press the SPK key).

Meet-me-Page: you may be requested to answer a meet-me-page call which is announced over an internal/external paging group

To answer a meet-me-page

-

- Dial 8 6 3 if you are in the same paging group as announced
or 8 6 4 and the paging group number (if it is not your group)
or 8 6 5 and the external zone 0 - 8 ) as announced
You will be connected to the calling party

Doorphone : a doorphone on the system may be programmed to ring at your extension.

To answer a doorphone To open the doorlock, whilst talking to the doorphone

- Key telephone Single Line Telephone

- Press the FLSH key - Press the Recall key
Virtual Extensions † : A virtual extension lets a key telephone have more than one extension number and calls can be routed to

virtual extensions which must appear on programmed function keys

To answer a virtual extension call

-

- Press flashing virtual extension key

ANSWERING EXTERNAL CALLS

External calls may be programmed to ring at any extension.

To answer an external call:-

Key telephone Single Line Telephone

- If the call is ringing to connect ­ OR and press the flashing line/group key

-

The two line appearance keys ( CL1 and CL2 ) mean that two external calls may be presented at any time via these keys. The
user may decide whether a second incoming call is allowed to be presented or not.

To set (allow)/cancel (prohibit) the second incoming call †

-

- Dial 7 9 9

- Dial 1 to set or 0 to cancel

-

Programming a Missed Calls key will allow you to see the external calls (on ISDN) that you have missed at your extension

To check Missed calls

-

- Press the Missed Calls key

- Use VOL ∆ or ∇ to scroll

- to dial whilst number/name displayed or CLEAR key to delete

MISSED CALLS †

CALL PICKUP

You may answer a call ringing at another extension by dialling a code or pressing a programmed Pickup key to intercept the
call. Extensions may be programmed into pickup groups.

To pickup a ringing call

- and dial
8 6 7 for an extension within your pickup group
8 6 8 and group number ( 1 - 8 ) for an extension in a specific group
8 6 9 for extension in an unknown group
7 1 5 and extension number for a specific extension
You will intercept and be connected to the call

HANDSFREE†

Handsfree allows a key telephone user to process calls using the speaker and microphone in the telephone instead of the handset.
The system provides three variations of handsfree operation:
Full handsfree : a display key telephone user may make/answer calls by pressing the SPK key.
One-touch line access : the user can press a line key without first lifting the handset or pressing the SPK key.
Monitor : the user may place a call without lifting the handset but must lift the handset to speak (non-display telephone).

To talk handsfree (display telephone) To change from handset to handsfree

- Press the SPK key, CL key or a line key - Press the SPK key
to make/take a call -

- Speak towards the phone on answer - Press the SPK key to clear the call
Note : the MIC lamp must be off

- To clear the call press the SPK key
To simplify the steps to access a feature, a display telephone user may press the SPK key instead of going and .

MICROPHONE†

The MIC key on a key telephone allows you to mute the handsfree microphone so that when you are on a call handsfree, your
caller does not hear the conversation in your surrounding work area.; the microphone remains off until you turn it back on.
You may also program a Microphone Cutoff key to allow you to mute the conversation at any time during a call when using the
handset.

To mute/activate the microphone on handsfree/handset

- Press the MIC key to mute on handsfree (display telephone)
or press the Microphone Cutoff key to mute on the handset

Note : When the MIC/Microphone Cutoff lamp is on - the microphone is off

When the MIC/Microphone Cutoff lamp is off - the microphone is on

HEADSET OPERATION†

A headset may be plugged in place of the telephone handset.

To enable/disable the headset

- With the headset plugged in/unplugged

- Press the Headset key
or press an idle CL key and dial 8 3 4 and press the SPK key to complete
You hear confirmation tone and the headset key lamp lights when the headset is enabled and goes out when

disabled.

When in headset mode:-

To make calls To answer/cleardown calls

- Press a line key for an exchange line - Press the SPK key
or press the SPK key for internal dial tone

DUAL CL KEYS†

Each key telephone has two channel appearance keys ( CL1 and CL2 ) for making and answering calls. You may easily make a
new call on one appearance key while a call is already in progress on the other.

For example:
You are talking on an external call on the CL1 key, and wish to ring an internal extension

- Press the HOLD key
CL1 lamp flashes with the external party on hold

- Press the idle CL2 key

- Dial the extension number and make your enquiry

- To reconnect to the original external party
press the flashing CL1 key

You have an internal call in progress on the CL1 key and wish to answer an incoming external call on CL2 key

- Press the HOLD key
CL1 lamp flashes with the internal party on hold

- Press the fast flashing CL2 key to accept the incoming call

- You may then hold/transfer/finish the external call

- To reconnect to the original internal party
press the flashing CL1 key

HOLD

You may place a caller on hold to hear music on hold or silence. While the call is held you may process other calls or use a
system feature.

To hold an internal call:-

Key telephone Single Line Telephone

- Press the HOLD key - Press the Recall key and remain

- To reconnect, press the - To reconnect, press the Recall key
flashing CL key

An external call may be held in a number of ways. The HOLD key is programmed for system hold and in order to use exclu­sive hold a key must be programmed. A held call which is not picked up, automatically recalls to the extension placing it on
hold.

Exclusive hold: only the extension placing the call on hold may reconnect to it as the line key (if programmed) appears busy at
other key telephones.

Key telephone Single Line Telephone

- Press the Exclusive Hold programmed key - Press the Recall key

- To reconnect, press the flashing line key - Remain
or the flashing CL key - To reconnect, press the Recall key

System hold†: the line key (if programmed) flashes at other key telephones and any user with the flashing line key can
reconnect to the call.

Key telephone

- Press the HOLD key and if desire

- To reconnect, press the flashing line key
or the flashing CL key if at the holding station

Group hold: another extension in the same pilot group may dial a code to pick up the held call

Key telephone Single Line Telephone

- Press the HOLD key - Press the Recall key

- Dial 8 3 2 and - Dial 8 3 2 and

- To reconnect, and dial 8 6 2 - To reconnect, and dial 8 6 2

Park hold: the held call is parked in one of 8 or 32 park orbits (depending on system size) and any extension may retrieve the
call by dialling a code or pressing a programmed park hold key.

Key telephone Single Line Telephone

- Press the HOLD key - Press the Recall key

- Dial 8 3 1 and park orbit ( 1 - 3 2 ) - Dial 8 3 1 and park orbit ( 1 - 3 2 )

- -

- To reconnect, - To reconnect,

- Dial 8 6 1 and park orbit ( 1 - 3 2 ) - Dial 8 6 1 and park orbit ( 1 - 3 2 )

TRANSFER

You may transfer an internal or external call to another extension/pilot group on the system by announcing the call or
extending the call unannounced. If the transferred call is not picked up it recalls automatically to the extension making the
transfer.

To transfer a call:-

Key telephone

- Press the HOLD key

- Dial the extension/pilot group number

- Announce the call and press TRFR key to transfer
or press the TRFR key and before answer - call is transferred and rings at the other phone
or if the extension is busy press TRFR key to camp the call on to the extension
or press the flashing green line or CL key to retrieve the call

Single Line Telephone:

- Press the Recall key

- Dial the extension/pilot group number
If the extension is busy press the Recall key to retrieve the call;
If ring no reply, dial another extension number or dial 8 0 8 to step round the pilot group

- Wait for answer, announce the call and to transfer
or before answer - call is transferred and rings at the other phone

If you are unable to locate your colleague make a Meet Me Page announcement and transfer the call once the paged party has
responded.

SERIES CALL†

You may wish to talk to a party again after transferring the call to another extension. It requires a Series Call key to be
programmed under a key.

To request a series call

- You are talking to the external caller

- Press the HOLD key

- Dial the extension number to receive the call

- Announce the call

- Press the Series Call key to transfer the call and remain
When the other extension finishes on the call, the system will automatically transfer the external party back to you.

CONFERENCE

You may wish to set up a multi-party telephone conversation. The system allows either four or eight parties maximum per
conference, with up to two external parties or up to seven if on ISDN lines. A conference key may be programmed.

To set up a conference:-

Key telephone Single Line Telephone

- Connect to an internal or external call - Connect to an internal or external call

- Press the HOLD key - Press the Recall key and dial 8 2 6

- Dial 8 2 6 - Dial the extension to be added or

- Dial the extension to be added access the external call
or access the external call - When the party answers press the Recall key twice

- When the party answers press HOLD twice All parties are joined in conference
All parties are joined in conference

You may wish to place on hold all parties currently in a conference:-

Key telephone Single Line Telephone

- Press the HOLD key - Press the Recall key

- Remain - Remain

- To reconnect , press the HOLD key - To reconnect, press the Recall key

To withdraw from a conference simply go on hook. Other conferenced internal parties can continue to invite others to join.

MEET ME CONFERENCE†

This feature allows a key telephone user to invite others in the immediate area to join on an exchange line conference. The
system releases the privacy on an exchange line so that other users can simply press the specific exchange line key to join the
call. The key telephone must have a Meet Me Conference key programmed.

To set up privacy release

- Connect to an exchange line call

- Press the Meet Me Conference key

- Inform your colleagues in the area, without using the telephone system, of the call

To join the Meet Me Conference

- After being invited to join
Simply press the specific exchange line key for which privacy release has been set up

- You will join in on a voice call conference

To exit the Meet Me Conference

- Press the HOLD key so not to affect the other parties

Call forward

Follow me

Call redirect

Tandem ring

Manager/secretary

Do not disturb

DND/call forward bypass

Text messages

Room monitor

SECTION 3 FORWARDING CALLS

CALL FORWARD

You may wish to redirect your calls to be taken by another extension whilst you are away from your desk. Key telephones may
program a call forward key.

To set/cancel a call forward

-

- Dial the call forwarding code as follows
8 4 2 for dual ring; calls ring at your own and the destination extension but not if your phone is busy
8 4 3 for busy transfer: calls only forward when your phone is busy
8 4 5 for unanswered call transfer: calls only forward if no reply at your phone
8 4 8 for call forward: all calls forward immediately to the destination extension

- To set the forward dial 1 and the destination extension number
or to cancel dial 0

-

You cannot forward to a pilot number, it must be an installed extension. Once call forwarding is activated, only the call
forwarding destination extension can call you internally.

External Call Forward : your system may allow call forward to an external number rather than an extension. It is also possible
that an extension set to receive doorphone ringing may forward the doorphone ringing to an external number. the external
number must be stored as a common abbreviated dial.

To set external call forward To cancel external call forward

- -

- Dial 8 4 8 and 1 to set - Dial 8 4 8 and 0 to cancel

- Dial 8 1 3 and the target abdial code - Listen for confirmation tone

- Listen for confirmation tone -

-

To set external call forward for doorphone To cancel

- -

- Dial 8 2 2 - Dial 8 2 2 and 0 to cancel

- Dial the doorphone number 1 - 8 - Listen for confirmation tone

- Dial the target abdial code -

- Listen for confirmation tone

-

FOLLOW ME

You may initiate the follow me feature from a destination extension to redirect your own calls to that extension.

To set /cancel a follow me (set at the extension to receive the calls)

-

- Dial 8 4 6

- To set the follow me dial 1 and the extension number who’s calls you want to intercept
or to cancel dial 0 twice

-

This feature allows you to select whether to take a call or to transfer an incoming call to a preassigned destination (e.g. voice
mail or the operator) without answering. It requires a Redirect key to be programmed

To redirect a call

- Incoming call is ringing

- Do not lift the handset or press any CL keys

- Press the Redirect key
You will hear confirmation tone

CALL REDIRECT †

This feature allows an extension user to have two extensions that work as a single extension. An incoming call to either
extension number will ring both extensions and if either extension is busy, busy tone shall be heard. A key may be pro­grammed as a general Tandem Ring key or as a specific Tandem Ring key to a specified extension number.

To set Tandem Ring To cancel Tamdem Ring

- -

- Dial 8 4 4 and 1 to set - Dial 8 4 4 and 0 to cancel

- Dial the extension number - Listen for confirmation tone

- Listen for confirmation tone -

-

TANDEM RING

MANAGER/SECRETARY†

If you work closely with another colleague, such as a manager/secretary pairing, you may find it useful to be able to intercept
your colleague’s calls and to ‘buzz’ them to alert them to give you a call when convenient. You and your colleague require
Buzzer and Boss Call Forward keys to be programmed.

To ‘buzz’ your colleague To cancel the Buzzer indication (before or after answer)

- Do not lift the handset - Do not lift the handset

- Press the Buzzer key - Press the Buzzer key
Your colleague hears a tone and their buzzer

key lamp flashes quickly.
Your buzzer key lamp is steady red.

To see who has ‘buzzed’ you To answer the Buzzer indication

- Do not lift the handset - Dial the number of the extension who

- Press the CHECK key and the flashing Buzzer key buzzed you

- Press the CLEAR key to return to the normal display

To set/cancel Pickup for your colleague

- Press the Boss Call Forward key

- Listen for a splash tone
The Boss Call Forward key lights when pickup is enabled, and you will intercept the calls for the other extension,

When an intercepted call signals at your station the key will flash.

DO NOT DISTURB (DND)

This feature allows you to be undisturbed by incoming calls/paging announcements. When DND is set, you may continue to
use your phone in the normal manner.

To set/cancel DND

-

- Dial 8 4 7 or press the DND key †

- Dial the DND code as follows:
1 : to block incoming exchange line calls
2 : to block internal calls and exchange line calls being transferred unannounced
3 : to block all incoming calls
4 : to block any calls being forwarded to you
0 : to cancel DND

- Listen for the confirmation tone and
The DND lamp lights when any DND mode is set.

DND/CALL FORWARD BYPASS

It may be possible to override a DND or call forward set at another extension.

To bypass

- Ring the extension

- Dial 8 0 7

- You will hear ring tone, wait for the called extension to accept your call
or if desired dial 1 to change to voice announce and speak after the tone

TEXT MESSAGES†

As a key telephone user you may select a preprogrammed text message at your extension to provide calling key telephones with
information when you are not available. You may add digits for a date, time or phone number after some messages. There are
twenty messages, listed below are the ten messages available in default.

To select a message To cancel the message

- Press an idle CL key - Press an idle CL key

- Dial 8 3 6 and select a message number from the list - Dial 8 3 6
To scroll through the messages, press VOL ∆ or ∇ - Press the SPK key

- Press the SPK key

Number Message Append with
01 IN MEETING UNTIL Time (when meeting finishes)
02 OUT UNTIL Time (when returning)
03 OUT-PLEASE CALL Phone number (9 digits)
04 PLEASE CALL ME ON Phone number (9 digits)
05 BUSY CALL AFTER 9 digits
06 OUT FOR LUNCH BACK Time (when returning)
07 BUSINESS TRIP UNTIL Date (when returning)
08 BUSINESS TRIP CALL Phone number (9 digits)
09 GONE FOR THE DAY
10 ON VACATION UNTIL Date (when returning)

ROOM MONITOR†

This feature allows a key telephone to listen to the sounds in another keytelephone’s work area over the handsfree microphone.
It does not allow for any conversationbetween the monitored and monitoring phones. A room monitor key must be programmed.

To activate room monitor (at the monitoring extension)

- Do not lift the handset

- Press the Room Monitor key

- Dial the number of the extension to be monitored

- Listen for the confirmation tone and note the slow flashing Room Monitor key

To activate room monitor (at the extension to be monitored)

- Do not lift the handset

- Press the Room Monitor key

- Dial the extension number ( ie. the number of the phone where you are)

- Listen for the confirmation tone and note the fast flashing Room Monitor key

You can place and answer other calls while room monitor is active. You can only monitor one extension at a time but many
extensions can monitor the same extension at the same time.

To cancel room monitor (at each extension)

- Press the Room Monitor key

Programming keys

Programming abdials

Name storing

Alarm

Volume Control

Ring Tones

Confirmation Tone

Lamps

Checking displays

Multi-language display

Time and date

Music

Night Service

SECTION 4 PROGRAMMING

PROGRAMMING KEYS†

A key telephone has two sets of keys which may be programmed by the user.
Programmable Function Keys: your key telephone may have either 12 or 24 of these key with lamps. You may choose to
program either an extension number, exchange line or a feature using the function code under each key.
One Touch Keys: there are 10 of these keys on your key telephone and you may program an extension number, exchange line,
or a feature’s service code under each key. A second operation may be stored under the One Touch keys (refer to One touch
Serial Operation).
The display telephones have many features already programmed for quick access - see later details.

There are two tables, one detailing the function codes and the other the service codes for features. Some features only have a
function code and so may only be stored under a Programmable Function Key; some features only have a service code and so
may only be stored under a One Touch Key; most features have both a function and service code associated and so may be
stored under either key type.

To program a Programmable Function Key To program a One Touch key

- Press an idle CL key - Press an idle CL key

- Dial 8 5 1 - Dial 8 5 5

- Press a programmable function key - Press a one touch key

- Enter the 4 digit function code - Enter an extension or external number

- Listen for confirmation tone (prefix with 9) or the 3 digit service code

- Press the SPK key There is no confirmation tone

- Press the SPK key

Key for the tables
P = password ext. no. = extension number mesg. no = message number

The common cancelling code (720) cancels Alarms, Forwards. DND, Headset, Message waiting, Repeat dial, Text message

Feature Service Code Feature Service Code Feature Service Code

Abdial Store
Common Call Specific

853 + code
813 + code

Forward All Calls
Busy transfer
Dual ring
Unanswered
Doorphone

848
843
842
845
822

Override 809

Abdial Store
Group Call Specific

854 + code
814 + code

Paging Internal group
External group
All external
Combined group

801 + group
803 + group
803 + 0
751Alarm 827 + 1or 2 Headset mode 834

Background music 825 Hold Group

Reconnect
Park hold
Reconnect

832
862
831 + position
861 + position

Paging answer Own group
Specific group
External group

863
864 + group
865 + 0-4Break In 810

Camp on/Callback Set
Cancel

850
870

Intercom call Forced ring
Talk back

823
821

Pickup Own group
Other group
Specific group
Specific extension

867
869
868 + group
715 + ext. no.Common Cancelling code 720 Key touch tone 824

Conference 826

Last Number Dial Store
Clear

816
876

Pilot group Opt in/out
Step call

750
808

Dial Block Set
Cancel

700 P 1
700 P 2

Message Waiting Set
Cancel
Cancel All

841
871 ext. no.
873

Ring tones Sample
Set

811
820

Directory Dialling 887 Multi Language Display 778 + 0-9

Saved number dial Store
Cancel

815
885

Do not Disturb 847 + 0-4 Music on Hold 881 P Second Call indication 779

DND/Forward override 807 Name Store 800 + ext.no. Tandem ring 844

Doorphone 802 + no.

Night service Day
Night
Midnight
Rest
Day2
Night2
Midnight2
Rest2

818 P 0
818 P 1
818 P 2
818 P 3
818 P 4
818 P 5
818 P 6
818 P 7

Text message 836 + mesg. no.

Exchange Line Group
Specific line

804 + group
805 + line

Time/date setting 828 P
Voice Mail Access

Answer machine emulation

717
725

Follow me 846 Walking toll restriction 763 + P

Feature Function Code Feature Function Code Feature Function Code

Abdial Call specific
Common Call general

1037 + code
1037 + HOLD

Forward All Calls
Busy transfer
Dual ring
Unanswered
Doorphone

1055
1002
1000
1003
1087

One Touch Serial 1034

Abdial Call specific
Group Call general

1038 + code
1038 + HOLD

Override 1018

Boss Call Forward 1032 + ext. no. Headset mode 1028

Paging Internal group
External group
All external

1006 + group
1004 + group
1005

Break In 1019 Hold Exclusive

Reconnect
Park hold
Reconnect
System
Reconnect

1044
1044
1033 + position
1033 + position
1043
1043

Buzzer 1031 + ext. no.

Call Redirect 1094 + ext. no Paging answer Own group 1010

Camp on/Callback Set
Cancel

1020
1020

Meet me Conference 1017

Pickup Own group
Other group
Specific group

CLI Restrict sending 1024 Memo Dial 1015

Pilot Group Opt in/out
Step call

1074
1021

Conference 1016

Message Waiting Set

1023 Room Monitor 1025

Directory Dialling 1089 Microphone Cutoff 1026 Saved number dial Store 1014

DLS console Ext1/Ext2 key 1086 Missed calls 1085 Series call 1035

DND/Forward override 1022 Name Store 1088 Tandem Ring 1013

Exchange Line Group
Specific line
Level 9

1012 + group
0001 ­1011

Night service Day
Night
Midnight
Rest
Day2
Night2
Midnight2
Rest2

1039 P
1040 P
1041 P
1042 P
1090 P
1091 P
1092 P
1093 P

Text message 1027 + mesg. no.

Extension 1058 + ext. no.

Voice Mail Access
Conversation Record
Auto Attendant

1059 + mailbox
1060
1083

Follow Me 1001

PROGRAMMING ABDIALS†

There are 1000 or 2000 abdial codes (depending on system size) that can be split into common or group codes as necessary.
These may be stored at a key telephone and may be accessed by all key telephone and single line telephone users on the system.

To store an abdial

- Press an idle CL key

- Dial 8 5 3 and the common abdial code or
Dial 8 5 4 and the group abdial code

- Enter the telephone number to be stored (up to 24 digits including #, * and for a pause press the MIC key)

- Press the HOLD key

- To enter a name (up to 10 characters) for the abdial refer to the procedure defined in the Name Storing section

- Press the HOLD key to step on to the next abdial code

- Press the SPK key to complete the entry

One Touch Serial Operation : it is possible to store the following operations under the second level of a One Touch key:- Serv­ice codes, digits 0-9, # and *, One Touch keys, Function keys, Pause (MIC key), and key depressions SPK, DND, VOL, HOLD, DC,
FLSH TRFR, CHECK and CLEAR..

- Program a One Touch Serial Operation key, code 1034, under a function key
Then to store the series of operations under the second level of a One Touch key

- Press an idle CL key

- Dial 8 5 2 and press the One Touch key

- Enter the sequence of operations (up to 24 entries)

- Press the One Touch Serial Operation key

- Press the SPK key

To access the second level of the One Touch key

- Press an idle CL key

- Press the One Touch Serial Operation key

- Press the One Touch key

NAME STORING†

A name may be assigned to each extension and abbreivated dial code. A display key telephone may program any extension
name and the abdial names if allowed. The characters are stored under the ten One Touch keys as follows :

One Touch Key 1 2 3 4 5
Characters A B C D E F G H I J K L M N O P Q R S T

One Touch Key 6 7 8 9 10
Characters U V W X Y Z - (hyphen) (Space) (Special) (Punctuation marks)

Use the following procedure to enter characters :

1. Press a One Touch key the required number of times to display the correct letter
eg. for B : press the first One Touch key twice; for S : press the fifth One Touch key three times

2. If you select the wrong One Touch key simply press the correct key to override

3. To toggle between lower and upper case press the DND key before the selecting the One Touch key

4. To confirm each letter, press the CHECK key

5. To delete a confirmed letter press the TRFR key

To enter an extension name

- Press an idle CL key

- Dial 8 0 0 followed by the extension number

- Enter the name (up to 10 characters) using the above procedure

- Press the CLEAR key to confirm the full entry

- Press the HOLD key

- Press the SPK key to complete

ALARM

To set/cancel

-

- Dial 8 2 7 and the alarm type 1 = one-off, 2 = repeated every day

- To set, enter the alarm time in 24 hour format, or to cancel enter 9 9 9 9

-

To silence the alarm:
Display key telephone Non Display/Single Line Telephone

- Press the CLEAR key - listen to music/tone and

VOLUME CONTROL †

The volume keys adjust ringing, handset earpiece and loudspeaker volumes and also the two line LCD display contrast.

Ringing volume Handset earpiece/loudspeaker LCD display contrast

- When key telephone is ringing - When on handset or handsfree call -

- Press VOL ∆ or ∇ - Press VOL ∆ or ∇ - Press VOL ∆ or ∇
or when idle press CHECK ,
VOL ∆ or ∇ and CLEAR to save

RING TONES†

You may select a distinctive ring tone to differentiate your extension from others and to distinguish between internal and external
calls.

To listen to the tones

- Press an idle CL key

- Dial 8 1 1 and dial 1 for Internal ring or 2 for External ring

- Dial the code for the desired ring pattern
1 = high pitch, 2 = medium pitch, 3 = low pitch
For the external ring also dial a code for the desired tone ( 1 - 4 )
eg. 1 1 = high pitch, tone 1; 2 3 = medium pitch, tone 3

- Press the SPK key

To select a ring tone

- Press an idle CL key

- Dial 8 2 0 and dial 1 to set Internal ring or 2 to set External ring

- Dial the code for the desired ring pattern
1 = high pitch, 2 = medium pitch, 3 = low pitch

- Press the SPK key to complete

CONFIRMATION TONE †

When you enable dial pad confirmation tone for your extension, you will hear a beep each time you press a dial pad key.

To enable/disable confirmation tone

- Press an idle CL key

- Dial 8 2 4 You hear a confirmation tone

- Press the SPK key

LAMPS †

KEY LAMP INDICATION MEANING
CL Flicker _____/\/\_____/\/\____ Channel in use

Fast Flutter /\/\_/\/\_/\/\_/\/\_/\/\_/\/\_ Incoming call on channel
DND On Steady ___________________ Do Not Disturb set

Exchange Line Flicker Green _____/\/\____/\/\_____ Line in use at your station
Flutter Green _/\_/\_/\_/\_/\_/\_/\_/\_ Line on hold at your station
Steady Red ___________________ Line in use at another station
Flutter Red __/\/\__/\/\__/\/\__/\/\__ Line on hold on system
Fast Flutter Red /\/\_/\/\_/\/\_/\/\_/\/\_/\/\_ Incoming call

MIC On Steady ___________________ Handsfree microphone off
Off Handsfree microphone on

MW or FTR On Steady ___________________ MW sent to another station
or green Indicator Fast Flash /\/\/\/\/\/\/\/\/\/\/\/\/\/\/\ MW received at your station

SPK On Steady ___________________ Handsfree at station

CHECKING DISPLAYS†

A display key telephone may confirm details about features and numbers that are stored at their extension

- Press the CHECK key

- Press the key or dial the digits as below

- Press the CLEAR key to return to the normal display

Key/Digits Display shows
CL1 Own extension number/name, Port number, Pilot Group number
CL2 Abandoned calls by calling extension number and name
DC If the DC key is set for Common or Group abdial access
DC + Abdial code Abdial name, Abdial code, Digits stored
LND Digits of last external number dialled
One Touch Key Digits of number/feature stored
Programmable Function Key Stored feature

8 4 1 + VOL ∆ or ∇ List of Messsage Waitings left for the extension
8 2 7 1 or 2 Alarm time set

Each display key telephone user may select one of the ten languages provided in the system for their display.

To assign a language for display

- -

- Dial 7 7 8 and a language code
0 : English 3 : Italien 6 : Portuguese 9 : Chinese
1 : German 4 : Spanish 7 : Norwegian
2 : French 5 : Dutch 8 : Danish

- Listen for confirmation tone

MULTI-LANGUAGE DISPLAY †

TIME AND DATE†

A key telephone may be permitted to change the displayed time and date

- Press an idle CL key

- Dial 8 2 8 and the password (normally 0000)

- Dial the two digits for the year

- Dial the two digits for the month (01-12)

- Dial the two digits for the day (01-31)

- Dial the digit for the day of the week ( 0 = Sunday, 1= Monday,..,6 = Saturday)

- Dial the two digits for the hour (24 hour clock)

- Dial the two digits for the minutes (00-60)

- Press the SPK key to complete

A non-display key telephone may wish to check the date, time and their own extension number (only if VAU fitted)

- Remain

- Dial 3 to check the date

- Dial 8 to check the time

- Dial 6 to check the extension number

MUSIC

Music on hold provides music to callers on hold to let them know that their call is waiting and not forgotten. Without music
on hold the system provides silence to these calls. There are two tunes on the internal msuic source or a customer-provided
source (tape deck) may be used.

To change the music on hold

-

- Dial 8 8 1 and the password (normally 0000)

- Dial the music on hold code
0 = no tone, 1 = Minuet, 2 = Nocturne

-

Background Music : if a customer-provided music source is connected, a key telephone user may be able to activate background
music to play over the speaker whenever their extension is idle.

To turn background music on/off †

- Press an idle CL key

- Dial 8 2 5 and listen for confirmation tone

- Press the SPK key

NIGHT SERVICE

The system may be programmed with up to eight night modes to enable calls to be routed differently. Certain users may be
permitted to change the system from one night service mode to another.

To activate night service

-

- Dial 8 1 8

- Dial the Night Service Password (usually 0000)

- Dial one of the Night Service codes
0 : set Day mode (e.g.normal working hours)
1 : set Night mode (e.g.after hours)
2 : set Midnight mode (e.g.late at night to early morning)
3 : set Rest mode (e.g(interval usually for lunch)
4 : set Day2 mode
5 : set Night2 mode
6 : set Midnight2 mode
7 : set Rest2 mode

- Listen for confirmation tone

-

A key telephone may have keys programmed with the above night mode codes.

DSS Console

Super Display

- Menus

- Programming an abdial

- Programming a function key

- Programming a one touch key

- Other menu options

Executive Display

- Menus

- Abbreviated dial menu

- Extension dial menu

- Other menu options

Basic Station

Voice Mail

Voice Announce Unit

- Forward with personal message

- Park and page

- VAU messages

SECTION 5 TERMINALS

DSS CONSOLE

The DSS console gives a Busy Lamp Field and one key access to extensions or exchange lines, and simplifies the
transferring of calls. There are two types of DSS consoles, a 24 key and a 100 key console; the latter has a bottom row of fixed
keys which are detailed over the page.

Busy Lamp Field for the DSS keys:
Busy Lamp Field Extension is Exchange Line is
ON Busy Busy
OFF Idle Idle
Fast flash In Do Not Disturb/On Voice Mail Ringing

If the DSS key is programmed as an extension:
To ring an extension

- Press EXT.1 or EXT.2 (if necessary) to select the range

- Press the DSS key
You can step onto other extensions by simply pressing further DSS keys

To transfer a call

- Place or answer a call
If on an internal call, press HOLD before the next step

- Press the DSS key for the extension

- Announce the call and replace the handset to transfer the call
or to transfer the call unannounced press TRFR and replace the handset
or if the extension is busy press TRFR to camp the call on to the extension
or press the flashing line key to retrieve the call
You cannot transfer a call to an extension in DND

If the DSS key is programmed as an exchange line:
To make a call To answer a ringing line

- Press the DSS key and dial the external number - Press the flashing DSS key

100 Key DSS Console

Each of the 100 keys may have two numbers stored and each level has its own busy lamp field; the keys EXT.1 and 2 are used
to select the range. The bottom row of fixed keys with busy lamp fields are used as follows:

ALT: Press to activate an alternative (preprogrammed) answering point for when the DSS console is not attended.
When the lamp is on, alternative answer is enabled. If you are not able to set this, you will hear a long tone.

NIGHT/DAY/ : Press to select the appropriate service mode and the associated lamp will come on.
BREAK/NITE2 The system may be programmed to automatically switch into night mode.

PAGE : Pressing this key changes the function of the first eight DSS console keys to the associated external paging

zones 1- 8. Press the key for the required zone and make the announcement.. The lamp will be on if the zone
is busy . To return to the normal console key functions press EXT.1 .

GROUP : Pressing this key changes the function of the first eight or thirty two consdle keys (depending on system size)
to the associated internal paging zones 1 - 16 or 64. Press the key for the required zone and make the
announcement. The lamp will be on if the zone is busy. To return to the normal console key functions press
EXT.1.

DOOR : Pressing this key changes the function of the first eight console keys to the associated doorphones (1 - 8).
Press the key for the doorphone you wish to call. To return to the norrmal console key functions press EXT.1

EXT.1 : Press to select the range of numbers stored under the first level on the DSS console. When the lamp is on
the first level is selected.

EXT.2 : Press to select the range of numbers stored under the second level on the DSS console. When the lamp
is on the second level is selected.

24 Key DLS Console

In order to access two numbers under each key, the associated 24 key telephone must have an EXT,1/EXT.2 key programmed
(refer to the programming keys section and use function code 1086). When this key is lit, you access the numbers stored on
the second layer of the console, when it is idle you access the numbers on the first layer.

SUPER DISPLAY

The Super Display keystation has an 8-line display with menu driven features providing in-context prompts. The best way to
learn about the features available is to experiment with the different menus.
From the normal display, when you press the key alongside the [MENU] option, you have the choice of five menus.

MENU

ICM.MENU
PGM/SAVE
CLEAR.MENU
ABB:COMMON.MENU
ABB:GROUP.MENU
[MENU] [→]

Press [MENU] key Choice of menus

These menus are explained in turn with a short description of the features available under the associated sub menus (for
further explanation of a feature refer to the appropriate section earlier in the guide)

Pressing the ICM.MENU prompt key brings up the Intercom menu from which you may select any of the following:

PILOT CALL ------------GROUP 01 ~ : call a pilot group
EXT PAGE --------------ALL PAGE : make a paging call over the external speakers

----GROUP 1 ~
INT PAGE ---------------GROUP 01~ : make a paging call to internal groups
SAVE DIAL : dial the Saved Number Dial
VOICE SRV ------------ [menu not covered in this guide] : accessing the voice server messages (if the system is equipped)
DIR P/U : pickup a ringing extension in your group
PAGE P/U : answer an external meet me paging request
GROUP P/U : answer an internal group meet me paging request
MSG ANSW : respond to a message waiting request (when MW lamp is lit)

Pressing the PGM/SAVE prompt key brings up the Programming/Save menu from which you may select any of the following:

ALARM ----------- ALARM 1

----- ALARM 2 : set the alarm time, type 1 (one-off), type 2 (repeated)
TRANSFER ----------- CALL FORWARD ------------ SET : forward all calls to another extension

-- DUAL RING -------------- CANCEL : forward all calls to simultaneously ring at another extension

-- BUSY ---------------------- : forward all calls when your extension is busy

-- NO ANSWER ----------- : forward all calls only if no answer at your extension

-- FOLLOW ME ------------ : set forward from the destination extension
DND --------- SET -------------- DND EXTERNAL : block incoming external calls

--- CANCEL --- DND INTERCOM : block incoming extension calls

--- DND ALL : block all incoming calls

--- DND TRANSFER : block transferred calls from other extensions
INTERCOM ANSWER------- SIGNAL CALL : toggle incoming extension calls between forced ringing and

---- VOICE CALL voice announce (allows intercom talkback)

---- 2nd SIGNAL CALL : toggle an override call to your station between forced ringing

---- 2nd VOICE CALL and voice announce
TEXT MESSAGE --------- SAVE : set/cancel a text message at your extension

----- CLEAR

ABB DIAL : store an abdial (see example on how to program)
FTR KEY : program a function key (see example on how to porgram)
ONE TOUCH : program a one touch key (see example on how to program)

Pressing the CLEAR.MENU prompt key brings up the Clear menu from which you may select any of the following:
CLEAR CAMP ON ----------------- CLEAR ALL CAMP ON : cancel all camp-ons set to any extensions or exchange lines

----- ---- CLEAR ICM CAMP ON : cancel any camp-ons to extensions

-------- - CLEAR LINE CAMP ON : cancel any camp-on for an exchange line
CLEAR MESSAGE WAIT --------------- CLEAR ALL : clear all message waiting requests sent/received by you

-------- CLEAR SENT : clear all message waiting requests sent by you to others

-------- CLEAR RECEIVED : clear all message waiting requests received at your extension
CLEAR REPEAT DIAL : cancel the request for the number to be redialled automatically

You will see other menus appear at different stages of a call (on ring tone/busy/in conversation etc.) suggesting features you
may find useful, some examples are explained later on.

Usually at the bottom of the display you will see a [→ ] prompt, : pressing this key will step you back to the previous menu.

To program an Abbreivated Dial:
MENU PGM/SAVE.MENU SAVE ABB DIAL

ABB DIAL ABB: SYSTEM

PGM/SAVE ABB: GROUP

[MENU] [→] [→] [→]

SET ABB:COMMON ABB 0090 ABB 0090 ABB 0090

0987654321
ABCD UVWXYZ
INPUT ABB NO. INPUT DIAL DATA EFGH ­ IJKL Space
CLEAR ABB No.↑ CLEAR ABB No.↑ MNOP Special
ABB No.↓ ABB No.↓ QRST etc
[→] SAVE [→] SAVE [→] SAVE [→]

Enter the abdial code Enter the telephone Press SAVE key Enter the abdial name
number eg. 090 number eg. 0987654321 (refer to Name Storing)
eg. Airco

Press MENU key Press PGM/SAVE key Press ABB DIAL key Press ABB:SYSTEM key

Press SAVE key Press CLEAR key to complete
After a name is stored,
you may use the
ABB No. ↑ or ↓→keys to
scroll to another code

To dial an abdial:
You may search for an abdial by name. From the normal display, press the [MENU] key.

MENU ABB:COMMON DIAL ABB:COMMON DIAL

A.B.C P.Q.R Airco
D.E.F S.T.U Busrun
G.H.I V.W.X Cartip
ABB:COMMON J.K.L Y.Z You may scroll through the

ABB:GROUP M.N.O Special lists using the SCROLL ↑ key
etc. [→] [SCROLL ↑ ] [→]

Select for example Press eg. A.B.C key Press eg. Busrun key and
ABB:COMMON key the number will be dialled

ABB 0090 ABB 0090 Airco
Airco 0987654321

CLEAR ABB No.↑
ABB No.↓
SAVE [→] SAVE [→]

CLEAR

To program a Function Key:

MENU PGM/SAVE.MENU KEY PROGRAM

PGM/SAVE FTR KEY PRESS FUNCTION
KEY

[MENU] [→] [→] [→]

Press [MENU] key Press PGM/SAVE key Press FTR key Select a Function key
eg. key 24

CLEAR

KEY PROGRAM KEY24 KEY PROGRAM KEY24
CONFERENCE

INPUT FUNCTION
CODE DATA

[→] [→]

Enter the feature code Entry is confirmed with
eg. 1016. the feature name.
Some codes require Press CLEAR to complete.
supplementary data,
follow the prompts to
input

To program a One Touch Key:
MENU PGM/SAVE.MENU KEY PROG ONE TOUCH

PGM/SAVE
ONE TOUCH

[MENU] [→] [→] [→]

CLEAR
KEY 02 KEY02 KEY 02 KEY 02 TIM
268 TIM 268
ABCD UVWXYZ
INPUT DIAL DATA EFGH - TIM
IJKL Space
CLEAR CLEAR MNOP Special
QRST etc
SAVE [→] SAVE [→] SAVE [→] [→]

Enter extension number Press SAVE key Enter name (refer to Press CLEAR to complete
eg. 268 Name Storing) and
then press SAVE

To call, simply press the One Touch key .

Press [MENU] key Press PGM/SAVE key Press ONE TOUCH key Select a One Touch key
eg. 2nd key

OTHER MENU OPTIONS

When you are processing a call, some of the typical features you may wish to use, are easily accessed by pressing the key
alongside the feature name on the display.

The [DIRECTORY] menu allows quick access to abbreviated dials and extensions by searching using names.
DIRECTORY DIALING DIRECTORY DIALING EXTENSION

EXTENSION 201 Andy
ABB:COMMON Andy Carl
ABB:GROUP Ann Dave
EXTENSION Antony Dawn
Bill
Brian
[DIRECTORY] [MENU] [SCROLL ↑] [ →]

Press the [DIRECTORY] key For example press the Enter for eg. letter A via the Press the key alongside the
EXTENSION key keypad and press VOL ∆ key name to dial it or scroll

Calling Extension menu:
Override a DND or call forward CALLING EXT 268

set at an extension BYPAS CALL STEP CALL Call the next extension in
MESSAGE the pilot group if there is
Leave a message waiting indication SIGNAL/VOICE no answer
for the called party

Change between signal and voice [→]

calling to the called party

In-conversation (with extension) menu:
CONF CONF CONF

TALKING TO EXT 265 ICM DIAL CALLING EXT 268 TALKING TO EXT 268
CONFERENCE ANSWER HOLD CLEAR SET

[→] [→] [→] [→]

Press CONFERENCE key Dial extension to join Wait for extension to Press SET key
conference eg 268 answer

CONF CONF

ICM DIAL EXT 265 EXT 268
BEGIN CONFERENCE CONFERENCE

Dial another extension All parties in conference
number to join or press
BEGIN CONFERENCE key

Busy Extension menu:
Override a DND/forward BUSY EXT 269 Call the next extension

BYPAS CALL STEP CALL
Leave a message waiting MESSAGE OVERRIDE Send an off-hook signal to
the busy extension
Interrupt the busy extension’s call BREAK IN
CAMP ON
Camp on so to be alerted when the [→]
other party is free

External Dialling menu:
When dialling/talking on an external call, press the [MENU] key to see the following options.

Set up a conference
System redials number CONFERENCE CONV REC Record the conversation

REPEAT DIAL (if equipment installed)
Dial the Saved Number Dial SAVED DIAL
ABB:COMMON
Select a common or group abdial ABB:GROUP
[→]

If there are no exchange lines available, the option to CAMP ON will appear on the display. If you press this key and remain
the system will automatically allocate you an exchange line as soon as one is available.

EXECUTIVE DISPLAY

The Executive Display keystation has four soft keys which are used to access features without using service codes.
From the normal display when you press any of the four keys underneath the display you have a choice of four menus.

ICM Prog CLR Dir
: : : :

These menus are explained in turn with a short description of the features available under the associated sub menus (for
further explanation of a feature refer to the appropriate section earlier in the guide)
Press the CLEAR key (beside the One Touch Keys) at any stage to return to the normal display.

Pressing the ICM prompt key brings up the Intercom menu from which you may select any of the following:

ePAG ----- ZONE : make a paging call over the external speakers
iPAG ------ ZONE : make a paging call to an internal zone
SAVE : dial the Saved Number Dial
MORE : gives further menu options

P/U ----------- DIR : pickup a ringing extension in your group

--- PAGE ----- ZONE : answer an external meet me paging request

--- GRP : answer an internal group meet me paging request
MSGA : answer a message waiting request

→ : return to the start of the options

Pressing the Prog prompt key brings up the Programming menu from which you may select any of the following:
ALM ---------- ALM 1

--- ALM 2 : set an alarm time, type 1 (one-off), type 2 (repeated)
TFR ----------- CFW ------------------------------- SET : forward all calls to another extension

--- DRNG --------------------------- CNCL : set a dual ring so calls simultaneously ring at another extension

--- BUSY --------------------------- : forward all calls when your extension is busy

--- MORE ------------ nANS ----- : forward all calls only on no answer at your extension

--- FLM ------ - : set a follow me from the destination extension
DND ---------- SET --------------- EXT : block incoming external calls

--- CNCL --- INT : block incoming internal calls

--- ALL : block all incoming calls

--- TRF : block transferred calls from other extensions

MORE : gives further menu options
INT------------ SIG : toggle incoming internal calls between signalling (ringing) and

--- VOIC voice announce (allows you to talkback)

--- 2nd S : toggle an override call to your station between signalling (ringing)

--- 2nd V and voice announce

TEXT MESSAGE : set a text absence message (press the HOLD key to store)
ABB --------- sABB : store a system abdial

--- gABB : store a group abdial
MORE : gives further menu options

FTR : program a function key
ONE : program a one touch key

→

: return to the start of the menu options

Pressing the CLR prompt key brings up the Clear menu from which you may select any of the following:
CAMP ------- ALL : cancel all camp-ons set to any extensions or exchange lines

--- ICM : cancel any camp-ons to extensions

--- LINE : cancel any camp-on for an exchange line
MSG --------- ALL : clear all message waiting requests sent/received by your extension

--- SENT : clear all message waiting requests sent by you to others

--- RECV : clear all message waiting requests received at your extension
RPT : cancel the request for the number to be redialled automatically

Pressing the Dir prompt key brings up the Directory Dialling menu from which you may select any of the following:

ABBc : search for common abdial by name
ABBg : search for group abdial by name
EXT. : search for extension by name

The keypad is used to enter the first character of the desired name; press the dial key the correct number of times to display the
required letter. (The letters are printed on the keypad of the telephones).
For example, the dial 2 key scrolls round A -> B -> C -> 2 -> A...
the dial 3 key scrolls round D -> E -> F -> 3 -> D..

If you wish to enter more than the first character, press the CHECK key to store and move to the next character.
The TRFR key will delete a stored chracter.

The following pages show how to search and dial by name using the Directory Dialling menu.

Abbreviated Dial menu:

. 6-24 TUE 10:30AM From idle, press one of the soft keys
200 John

: : : :

6-24 TUE 10:30AM Press the Dir key
ICM Prog CLR Dir
: : : :

DIRECTORY DIALLING Press for example ABBc key for common abdials
ABBc ABBg EXT.
: : : :

DIRECTORY DIALLING Enter the 1st character of the desired name using the keypad

ABB:COMMON for example select N by pressing dial key 6 twice.
: : : :

N Press the ↑ key to search
↑ ↓ Dial Cncl
: : : :

ABB:COM NECInfron Press the Dial key to place a call
↑ ↓ Dial Cncl
: : : :

Extension Dial menu:

. 6-24 TUE 10:30AM From idle, press one of the soft keys
200 John

: : : :

6-24 TUE 10:30AM Press the Dir key
ICM Prog CLR Dir

: : : :

DIRECTORY DIALLING Press the EXT. key for extension
ABBc ABBg EXT.
: : : :

DIRECTORY DIALLING Enter the 1st character of the desired name using the keypad
EXTENSION for example select P by pressing dial key 7 once.
: : : :

P Press the ↑ key to search
↑ ↓ Dial Cncl
: : : :

205 Peter Press the Dial key to place a call
↑ ↓ Dial Cncl
: : : :

Other Menu Options
When you are making an internal or external call, convenient features can be displayed by pressing any one of the four soft keys.

Calling Extension menu:
Press one of the soft keys BYPASS Call (BYP) - override a DND or call foward set at the extension

. BYP MSG S/V STEP MESSAGE (MSG) - leave a message waiting indication for the called party
: : : :
SIGNAL/VOICE (S/V) - change between signalling (ringing) and voice
calling to the called party

STEP Call - the next extension in the pilot group is called if there is no
answer

In-conversation (with extension) menu:
Press one of the soft keys CONFERENCE (CONF) - initate a conference to bring in other parties
.
CONF Press the CONF key
: : : :

CONF Dial the extension number you wish to add and when the called party
ICM DIAL answers press the HOLD key. Repeat to add more extensions.
: : : :

EXT 203 CONF Press the HOLD key again to join all parties in conference
EXT 201 EXT 202
: : : :

Busy Extension menu:

Press one of the soft keys CAMP ON (CAMP) - camp on so to be alerted when the other party is free
.
CAMP STEP OVER MORE STEP Call (STEP) - call the next extension in the pilot group
: : : :
OVERRIDE (OVER) - send an off-hook sgnal to the busy party

Press the MORE key BYPASS Call (BYP) - override a DND or call forward set at the extension
MORE
BYP MSG B-in - > MESSAGE (MSG) - leave a message waiting indication for the called party
: : : :
BREAK-IN (B-in) - interrupt the busy extension’s call

External dialling/in-conversation menu:

Press one of the soft keys CONFERENCE (CONF) - initate a conference to bring in other parties
. See previous page for procedure.
CONF RPT SAVE REC
: : : : REPEAT DIAL (RPT) - system stores the number to automatically redial again

SAVED DIAL (SAVE) - system stores the number and it can be recalled by
using this same key

RECORD (REC) - the conversation can be recorded (if equipment is installed)

BASIC STATION

The Basic Station can access features using the service codes as described for the Single Line Telephone if whenever you see
the instruction to press the Recall key, you press the HOLD key instead. The Basic Station has handsfree answerback so that if
you receive an internal voice call you can respond by talking into the microphone without using the handset; you can also
receive paging calls and a message waiting indication. The Basic Station does not support headset operation.
The Basic Station can also set confirmation tones, sample and select ringing tones, and adjust the ringing and handset
receive volumes as described for the Key telephone.

Four pre-programmed keys are used for accessing Last Number Dial, Saved Number Dial, Hold/Park and to give Message
Waiting Indications.
To access the features in blue, press the blue FTR key first.
HOLD
REDIAL - redials the last external number called
. REDIAL SAVE PARK
To use : Press FTR then REDIAL
FTR

SAVED Number Dial - stores an external number so it can be redialled at a later date
To store : When ringing/talking to the external party, press FTR then SAVE
To use : Press FTR then SAVE
HOLD - for holding and transferring a call PARK - to retrieve a call from park hold

To hold a call : Press HOLD and remain and then
To transfer the call : Dial the extension number and or To retrieve : Press FTR then PARK and
To reconnect : Dial 8 9 4 dial park position number (1-32)

FTR Lamp - this will be
Steady red when you have sent a Message Waiting to another extension
Flashing red when you have a Message Waiting left at your extension

if voice mail is attached to your system, as a keytelephone user it is advantageous to have keys programmed to simplfy its use
(Conversation Record is only available via a key) or all users may use feature codes as follows. For full details on the voice
mail refer to the appropriate user guide.

Key telephone
To forward to voicemail

- Press the Auto Attendant key the appropriate number of times to set the forwarding condition as follows
once - forward all incoming calls solid key lamp
twice - forward on no answer slow key lamp flash
three - forward on busy fluttering key lamp
four - forward on no answer/busy flickering key lamp
four - cancel key lamp idle

To access voicemail To record conversations †

- Press your Voice Mail key - Press the Conversation Record key (press again to stop)

To set answer machine emulation † (this feature allows you to hear the calling party leaving a message and to
decide whether to actually intercept the call or reject it and leave to voicemail)

- and dial 7 2 5 and 1 for all calls, 2 for external line calls or 0 to cancel

- On hearing the caller go or press the flashing CL key to accept the call or press SPK to reject

Single Line Telephone
To forward to voicemail To access voicemail

- and dial the forwarding code - and dial 7 1 7
8 4 8 - all calls
8 4 5 - on no answer
8 4 3 - on busy

- Dial 1 to set and enter the voicemail
extension number or dial 0 to cancel

-

VOICE MAIL

VOICE ANNOUNCE UNIT (VAU)

You may use the VAU to find out the date, time and an extension number. †

- Remain

- Press 3 for date announce
Press 6 for extension number
Press 8 for time announce

Forward with Personal Message : the VAU enables you to set a call forward to another extension with a personal message,
anyone calling your extension hears your message before their call is forwarded to your colleague.

To set

- and dial 7 1 3 you will be prompted to record your message

- Dial the extension number to receive your forwarded calls and

Park and Page : you may wish to set up park and page wherby instead of forwarding your calls to another extension, the calls
are forwarded to a paging zone and on hearing the page announcement you can retrieve the call from any extension

To set

- and dial 7 1 3 you will be prompted to record your message (for the caller)

- Dial the paging zone access code (either 801 for internal or 803 for external and the zone number 1-32)

- Record a second message (for the paging announcement) and

To retrieve your call

- When you hear your paging announcement, go to any extension

- and dial 7 1 5 and your own extension number
You will be connected to the caller

To cancel forwarding/park and page using the VAU

- and dial 7 1 3 3

VAU Messages : there are sixteen messages which may be set up by your installer to answer and queue incoming external calls.

To record a VAU message

- and dial 7 1 6

- Dial 7 to record
(Dial 5 to listen or 3 to erase)

- Dial the message number 0 1 - 1 6

- You will be prompted to record the message

- Press the # key to stop recording and listen to the message

-

General Message : this is a way to quickly inform users of an important announcement. When a new General Message is
recorded, all key telephones will receive a message waiting indication (via a flashing FTR or MW or Indicator lamp). Respond­ing to the message waiting indication in the normal way will then play the extension the general message and the message wait­ing lamp indication will go out.

To record the General Message

- and dial 7 1 2

- Dial 7 to record
(Dial 5 to listen or 3 to erase)

- You will be prompted to record the message

-