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5. Troubleshooting
If the UPS system does not operate correctly, please attempt to solve the problem using the
table below.
Problem Possible cause Remedy
No indication, no warning
tone even though system is
connected to mains power
supply
No input voltage
Check building wiring socket outlet
and input cable
LINE LED blinks
Phase and neutral
conductor at input of
UPS system are
reversed
Connect UPS system according to
chapter 4 “Connection and
operation”.
LINE-LED blinks and
BATTERY-LED lights up
Input power and/or
frequency are out of
tolerance
Check input power source and
inform dealer if necessary
LINE and BYPASS LED
light up even though the
power supply is available
Inverter not switched
on
Press On-Switch “I”
INVERTER LED lights up,
warning tone at intervals
(every 1 or 4 seconds)
Mains power supply
has failed
It’s in battery operation; warning
tone at intervals of 1 second means
battery is almost empty
FAULT LED lights, warning
tone once a second
Overload Remove loads of UPS output
FAULT-LED lights up,
permanent warning tone
UPS fault Notify dealer!!
Backup time is shorter than
nominal value
Batteries are not fully
charged / batteries
defective
Charge the batteries for at least 1-2
hours and then check capacity. If
the problem still persists, consult
your dealer.
Please have the following information at hand before calling the After-Sales Service
Department:
1. Model number, serial number
2. Date on which the problem occurred
3. Detailed description of the problem