Motorola W388 User Manual

Level 1-2 Service Manual

W230/W388/W216/W231

Dual Band Wireless Telephone

6809518A97

W230/W388/W216/W231

GSM 900/1800
GSM 850/1900

Table of Contents W230/W388/W216/W231

Table of Contents

Introduction ................................................................................................................................... 4

Product Identification ............................................................................................................ 4

Product Names ..................................................................................................................... 4

Product Changes .................................................................................................................. 4

Regulatory Agency Compliance ........................................................................................... 4

Computer Program Copyrights ............................................................................................. 5

About This Service Manual ................................................................................................... 5

Warranty Service Policy ....................................................................................................... 6

Parts Replacement ............................................................................................................... 7

Specifications ................................................................................................................................ 8

Product Overview ........................................................................................................................ 10

Features ............................................................................................................................. 10

General Functions .............................................................................................................

Controls, Indicators, and Input/Output (I/O) Connectors .................................................... 12

User Interface Menu Structure ........................................................................................... 14

Battery Function ................................................................................................................. 15

Operation ............................................................................................................................ 15

Tools and Test Equipment ......................................................................................................... 15

Disassembly ................................................................................................................................ 16

Removing and Replacing the Battery ................................................................................. 17

Removing and Replacing the T-flash Card ......................................................................... 18

Removing and Replacing the SIM Card ............................................................................. 18

Removing the audio jack cover .......................................................................................... 19

Removing the EMU jack cover ........................................................................................... 19

Removing and Replacing the Front Housing ...................................................................... 20

Removing and Replacing the Transceiver Board, Back Housing, and Vibrator Module .... 22

Removing the key frame ..................................................................................................... 23

Removing and Replacing the Antenna Module, Microphone ............................................. 23

Removing the board to board connector ............................................................................ 25

Removing and Replacing the LCD Screen ......................................................................... 25

Removing and Replacing the LCD Shielding Case ............................................................ 26

Removing and Replacing the Camera Module ................................................................... 27

Subscriber Identity Module (SIM) and Identification Label ..................................................... 29

SIM ..................................................................................................................................... 29

Identification ....................................................................................................................... 29

Troubleshooting .......................................................................................................................... 31

Manual Test Mode .............................................................................................................. 31

Manual Test Mode Commands .......................................................................................... 31

Troubleshooting Chart ........................................................................................................ 32

Programming: Software Upgrade and Flexing ................................................................... 33

Part Number Charts (W230) ........................................................................................................ 34

Exploded View Diagram ..................................................................................................... 34

Exploded View Parts List .................................................................................................... 35

.......... 12

2 May 30, 2008

Table of Contents W230/W388/W216/W231

Part Number Charts (W388) ........................................................................................................ 36

Exploded View Diagram ..................................................................................................... 36

Exploded View Parts List .................................................................................................... 37

Part Number Charts (W216) ........................................................................................................ 38

Exploded View Diagram ..................................................................................................... 38

Exploded View Parts List .................................................................................................... 39

Part Number Charts (W231) ........................................................................................................ 40

Exploded View Diagram ..................................................................................................... 40

Exploded View Parts List .................................................................................................... 41

Accessories ........................................................................................................................ 42

Index ............................................................................................................................................... 1

3 May 30, 2008

Level 1-2 Service Manual

Introduction

Product Identification

Product Names

Motorola® Inc. maintains a worldwide organization that is dedicated to provide responsive,
full-service customer support. Motorola products are serviced by an international network of
company-operated product care centers as well as authorized independent service firms.

Available on a contract basis, Motorola Inc. offers comprehensive maintenance and installation
programs that enable customers to meet requirements for reliable, continuous communications.
To learn more about the wide range of Motorola service programs, contact your local Motorola
products representative or the nearest Customer Service Manager.

The model number on a label (usually on the housing) identifies Motorola products. Use the entire model number when inquiring about the product. Numbers are also assigned to chassis and kits.

Use these numbers when requesting information or ordering replacement parts.

Product names are listed on the front cover. Product names are subject to change without notice. Some product names, as well as some frequency bands, are available only in certain markets.

Product Changes

When electrical, mechanical or production changes are incorporated into Motorola products, a
revision letter is assigned to the chassis or kit affected, for example: -A, -B, or -C, and so on.
The chassis or kit number, complete with revision number is imprinted during production. The
revision letter is an integral part of the chassis or kit number and is also listed on schematic
diagrams, and printed circuit board layouts.

Regulatory Agency Compliance

This device complies with Part 15 of the FCC Rules. Operation is subject to the following conditions:

• This device may not cause any harmful interference, and

• this device must accept interference received, including interference that may cause
undesired operation

This class B device also complies with all requirements of the Canadian Interference-Causing Equipment Regulations (ICES-003).

Cet appareil numerique de la classe B respecte toutes les exigences du Reglement sur le materiel brouilleur du Canada.

May 30, 2008 4

Computer Program Copyrights

The Motorola products described in this manual may include Motorola computer programs
stored in semiconductor memories or other media that are copyrighted with all rights reserved
worldwide to Motorola. Laws in the United States and other countries preserve for Motorola,
Inc. certain exclusive rights to the copyrighted Introduction computer programs, including the
exclusive right to copy, reproduce, modify, decompile, disassemble, and reverse-engineer the
Motorola computer programs in any manner or form without Motorola's prior written consent.
Furthermore, the purchase of Motorola products shall not be deemed to grant either directly or
by implication, estoppel, or otherwise, any license or rights under the copyrights, patents, or
patent applications of Motorola, except for a nonexclusive license to use the Motorola product
and the Motorola computer programs with the Motorola product.

About This Service Manual

Using this service manual and the suggestions contained in it assures proper installation,
operation, and maintenance of W230/W388/W216/W231 telephones. Refer questions about
this manual to the nearest Customer Service Manager. This manual contains mechanical
service information required for the equipment described and is current as of the printing date.

W230/W388/W216/W231

Audience

This document aids service personnel in testing and repairing W230/W388/W216/W231
telephones Service personnel should be familiar with electronic assembly, testing, and
troubleshooting methods, and with the operation and use of associated test equipment.

Scope

This manual provides basic information relating to W230/W388/W216/W231 telephones, and also provides procedures and processes for repairing the units at Level 1 and 2 service centers, including:

• Unit swap out

• Repairing of mechanical faults

• Basic modular troubleshooting

• Testing and verification of unit functionality

• Initiate warranty claims and send faulty modules to Level 3 or 4 repair centers.

5 May 30, 2008

Level 1-2 Service Manual

M Keys to be pressed are represented graphically. For example, instead of "Press the Menu Key",

Conventions

Special characters and typefaces, listed and described below, are used in this publication to emphasize certain types of information.

Note: Emphasizes additional information pertinent to the subject matter.

Caution: Emphasizes information about actions that may result in equipment damage.

Waring: Emphasizes information about actions that may result in personal injury.

you will see "Press

Information from a screen is shown in text as similar as possible to what appears in the display.
For example, ALERTS or

Information that you need to type is printed in boldface type.

M".

ALERTS.

Warranty Service Policy

The product is sold with the standard 12-month warranty terms and conditions. Accidental damage, misuse, and extended warranties offered by retailers are not supported under warranty.

Non-warranty repairs are available at agreed fixed repair prices.

Out of Box Failure Policy

The standard out of box failure criteria applies. Customer phones that fail very early on after
the date of sale are to be returned to Manufacturing for root cause analysis, to guard against
epidemic criteria. Manufacturing to bear the costs of early life failure.

Product Support

The customer's original phones will be repaired but not refurbished as standard. Appointed
Motorola Service Hubs will perform warranty and non-warranty field service for level 2
(assemblies) and level 3 (limited Transceiver component). Motorola High Tech Centers will
perform level 4 (full component) repairs.

Customer Support

Customer support is available through dedicated Call Centers and in-country help desks. Product-Service training should be arranged through the local Motorola Support Center.

May 30, 2008 6

Parts Replacement

W230/W388/W216/W231

When ordering replacement parts or equipment, include the Motorola part number and
description used in the service manual. When the Motorola part number of a component is not
known, use the product model number or other related major assembly along with a
description of the related major assembly and of the component in question. In the U.S.A., to
contact Motorola, Inc. on your TTY, call: 800-793-7834

Accessories and Aftermarket Division (AAD)

Replacement parts, test equipment, and manuals can be ordered from AAD.

U.S.A. Outside U.S.A.

Phone: [phone] Phone: [phone]
FAX: [phone] FAX: [phone]

For EMEA spare parts call [phone].

For Asia spare parts call [phone].

7 May 30, 2008

Level 1-2 Service Manual

Specifications

Dimensions 110.97mm x 45mm x 14.9mm

Weight 83g

LCD Display 65K Color CSTN,

Band GSM900/1800 or GSM850/PCS1900

Battery 940 mAh Li Ion Battery

Product type BAR type

Antenna Internal Antenna

Frequency Range (EGSM) 880-915 MHz Tx,

Frequency Range (DCS) 1710 – 1785 MHz Tx,

Frequency Range (GSM850) 824-849 MHz Tx,

Frequency Range (PCS) 1850-1910MHz Tx,

Channel Spacing 200KHz

Channels 174 EGSM, 374 DCS,

Modulation GMSK at BT=0.3

Transmitter Phase Accuracy 5 Degrees RMS, 20 Degrees peak

Duplex spacing 45MHz EGSM, 95MHz DCS,

Frequency Stability ±0.1PPM of the downlink frequency (Rx)

Operating voltage 3.53V ~4.2V

Average Transmit Current Power Level 5@DTX 50%: 175mA

Average Standby Current DRX2: 4mA

Temperature Range -20°C to 55°C

Battery Life Talk Time: 250~500 Mins;

Battery Charge Time 4 Hours to 90% of 940mAH capacity

Alert Volume Max 95dB@ 5cm, 0.5 watts input

General Functions Specification

Active Area: 28.79mm x 28.79mm,
Hardware pixels: 128 x 128

925-960 MHz Rx

1805-1880 MHz Rx

869-894 MHz Rx

1930-1990 MHz Rx

124 GSM850, 299 PCS

45MHz GSM850, 80MHz PCS

Power Level 19@DTX 50%: 90mA

DRX9: 1.9mA

Stand by Time: 150~300 Hours

Transmitter Functions Specification

RF Power Output 33 dBm typical GSM850/GSM900

30 dBm typical DCS1800/PCS1900

Output Impedance 50 ohms nominal

Spurious Emissions -36 dBm from 0.1 to 1GHz,

-30 dBm from 1 to 4 GHz

May 30, 2008 8

W230/W388/W216/W231

Receiver Functions Specification

Receiver Sensitivity -107 dBm typical GSM 850/GSM900

-107 dBm typical DCS1800/PCS1900

RX Bit Error Rate (100K bits) type II <2%

Channel Hop Time 500 microseconds

Time to Camp Approximately 6~10 Second

Speech Coding Functions Specification

Speech Coding Type Regular pulse excitation/linear predictive

coding with long term prediction (PRE
LPC with LTP)

Bit Rate 13.0 Kbps

Frame Duration 20 ms

Block Length 260 bits

Classes Class 1 bits =182 bits;

Class 2 bits = 78 bits

Bit Rate with FEC Encoding 22.8 Kbps

9 May 30, 2008

Level 1-2 Service Manual

Product Overview

The Motorola W230/W388/W216/W231 features a global system for mobile communications
wireless interface technology. It also features a simplified icon and graphical user interface
(UI) for easier operation in addition to short message service text messaging (SMS), speed
dialing, quick dialing, an alarm, a calculator, games, and an address book.

The telephones are made of polycarbonate plastic. The display and speaker, as well as the 21­key keypad, transceiver printed circuit board (PCB), microphone, charger and headphone
connectors, and power button are contained within Bar form-factor housing. The User­replaceable 940 mAh Lithium-Ion (Li-Ion) battery provide up to 250~500 Mins of talk time
with up to 150~300 Hours of standby time. The phone accepts 1.8V/3V mini subscriber
identity module (SIM) cards that fit into the SIM holder next to the battery. These telephones
feature a 128 x 128 pixel color graphics display and an internal antenna.

Features

W230/W388/W216/W231 telephones use advanced, self-contained, sealed, custom integrated
circuits to perform the complex functions required for GSM communication. Aside from the
space and weight advantage, microcircuits enhance basic reliability, simplify maintenance, and
provide a wide variety of operational functions.

Features available in this family of telephones include:

• A 128 x 128 pixel color graphics display

• Internal antenna

• Lower voltage technology that provides increased standby and talk times

• Extended GSM (EGSM) channels

• Display animation

• VibraCall® vibrating alert

• 5-Way navigation key

• SIM Toolkit™ Class 2 (STK) (Network, subscription and SIM card or service provider

• Backlight

• Speed-, Quick- and One-Touch dialing

• Call Forwarding and Holding

• Customized Menus

• Personal management tools calculator with currency converter, and clock with date

• Other features

dependent feature. Not available in all areas.)

May 30, 2008 10

W230/W388/W216/W231

Caller Line Identification

Upon receipt of a call, the calling party's phone number is compared to the phone book. If the
number matches a phone book entry, that name will be displayed. If there is no phone book
entry, the incoming phone number will be displayed. In the event that no caller identification
information is available, an incoming call message is displayed.

SIM Toolkit™ - Class 2

SIM Application Toolkit is a value-added service delivery mechanism that allows GSM
operators to customize the services they offer their customers, from the occasional user who
requests sports news and traffic alerts, to a high call time business user who receives stock
alerts and checks flight times. Operators can now create their own value-added services menu
quickly and easily in the phone.

The customized menu will appear as the first menu and may be updated over-the-air with new services when customers request them.

Harvey_ Comparison Chart

Harvey Band VGA LCM FM Radio FLASH

W230 GSM 900/1800, GSM 850/1900 NO 1.6 CSTN YES 128/64

W388 GSM 900/1800, GSM 850/1900 YES 1.8 TFT YES 256/128

W216 GSM 900/1800, GSM 850/1900 NO 1.6 CSTN NO 128/64

W231 GSM 900/1800, GSM 850/1900 NO 1.6 CSTN YES 128/64

11 May 30, 2008

Level 1-2 Service Manual

General Functions

Controls, Indicators, and Input/Output (I/O) Connectors

The W230/W388/W216/W231 phone's controls are located on the front side of the device and on the keyboard as shown in below. Indicators icons are displayed on the LCD.

Listen to music

Left Soft Key

Send Key

Navigation Key

Press & hold the Power Key O until the display lights up to turn on your phone.

Change phone, connect
to computer

Right Soft Key

Power/End Key

Centre Key

Microphone

Press the

Navigation
Key S up/

down/left/
right to
highlight a
menu
feature.

Press the
Center Key
s to open
the Main
Menu.

Press the
Center Key
s to select
it.

Figure 1. W230/W388/W216/W231 Telephone Control Locations

Menu Navigation

W230/W388/W216/W231 telephones are equipped with a simplified icon and graphical-based
user interface. See the table below for details of the W230/W388/W216/W231 menu structure. A
five-way navigation key allows you to move easily through menus and confirm your selection.

May 30, 2008 12

W230/W388/W216/W231

ö

Liquid Crystal Display (LCD)

The LCD provides a 700 square millimeter multicolor backlit color display with user­adjustable contrast settings for optimum readability in all light conditions. The bit-map 128 x
128 pixel display includes up to 3 lines of text, 1 line of icons, and 1 line of prompts.

When you turn on your phone, it displays the home screen. To dial a number from the
home screen, press number keys and O.

Note: Your home screen might look a little different from this example.

Left Soft Key Label

Soft key labels

For soft key locations, see page 2.
Press the
Status indicators can appear across the top of the home screen:

indicator

6 Signal Strength

, Roaming

O Voice Call/

E Battery Level

õ

ô

Í

Î

Spkrphone On

show the current soft key functions.

navigation key

Missed Call Indicates that you received an unanswered call.

Incoming Call

Loud Ring

Soft Ring

All Sounds Off

Vibrate then
Ring

Vibrate

S up, down, left, or right to select items in the home screen.

Vertical bars show the strength of the network connection.

Indicates phone is in a digital coverage area and is roaming off
network.

Shows during an active voice call.

Shows battery charge level. The more bars, the greater the
charge.

Indicates Style (in Ring Styles) is set to Loud.

Indicates Style (in Ring Styles) is set to Soft.

Indicates Style (in Ring Styles) is set to Silent.

Indicates Style (in Ring Styles) is set to Vibe then Ring.

Indicates Style (in Ring Styles) is set to Vibrate.

Indicates speakerphone is on.

Right Soft Key Label

New Text
Message

New Voicemail

Message

Figure 2. W230/W388/W216/W231 Display Icon Indicators

13 May 30, 2008

Appears when you receive a new text message.

Appears when you receive a new voicemail message.

Level 1-2 Service Manual

User Interface Menu Structure

The table below shows a portion of the W230/W388/W216/W231 telephone menu structure.

* Optional Network, SIM card, or subscription-dependent features.

main menu

n Contacts

s Recent calls

• Received calls

• Dialed calls

• Notepad

• Call times

• Call cost *

• Data times

• Data volumes

e Messages

•Create

• Inbox

•Drafts

• Outbox

• Quick notes

•Voicemail

• Browser msgs

• Info services

• MMS templates

settings menu

Easy menu

t Ring Style

•Style

• Style detail

H Call divert

• Voice calls

• Fax calls*

• Data calls*

• Cancel all

•Divert status

In Call Setup

• In-Call Timer

• Call Cost Setup

• My Caller ID

• Answer Options

• Call Waiting

• Hearing Aid*

w Initial Setup

• Time and Date

• Auto Redial

• Display settings

• Backlight

• Scroll

• Language

Menu Map

Extras

É

• Calculator

• MyMenu

• Alarm clock

•Stop watch

•Chat*

• Dialling services*

•STK*

• Calendar

• Phone Inspector

Q Games

•Java

• Games

WebAccess

á

• Start browser

• Web shortcut

• Go to URL

• Web session

• Stored pages

• History

• General setting

•DTMF

• TTY Setup*

• Master reset

• Master clear

• Format additional
storage device

Phone Status

m

• My numbers

• Active line*

• Battery metre

S Headset

• Auto Answer

Airplane Mode

• Airplane Mode

• Prompt At Startup

j Network

• New Network

• Network Setup

• Avail. Networks

• My Network List

•Service Tone

• Call Drop Tone

• Band Selection

h Multimedia

• Camera

•Pictures

• Sounds

•Music

• FM radio

l Personalize

• Home Screen

• Main menu

•Colour Setting

•Greeting

• Wallpaper

• Screensaver

• Speed Dial

w Settings

• (see next page)

* Network Dependent
This is the standard main

menu layout.

Your phone’s menu may
be a little different.

Security

• Phone Lock

• Lock Keypad

• Auto Key Lock

• Fixed Dial*

• Call Barring

•SIM PIN

• New Passwords

• Restrict Calls

• Block List

Easy Prefix

• Auto Change*

• Pref.Op*

Java Settings

• Java System

• InvisibeNET

• Delete All Apps

• App Backlight

• App App Vibration

•App Volume

* Network Dependent

Figure 3. W230/W388/W216/W231 Menu Structure

May 30, 2008 14

Battery Function

Operation

W230/W388/W216/W231

The telephone displays a battery charge indicator icon in the idle screen to indicate the battery charge level. The gauge shows four levels: 50%, 20%, 5%, and Low Battery.

Removing the battery causes the phone to shut down immediately and loose any pending work (partially entered phone book entries or outgoing messages, for example).

Note: All batteries can cause property damage and/or bodily injury such as burns if a
conductive material such as jewelry, keys, or beaded chains touches exposed terminals. The
conductive material may complete an electrical circuit (short circuit) and become quite hot.
Exercise care in handling any charged battery, particularly when placing it inside a pocket,
purse, or other container with metal objects.

If the battery is removed while receiving a message, the message is lost.

To ensure proper memory retention, turn the phone OFF before removing the
battery.Immediately replace the old battery with a fresh battery.

For detailed operating instructions, refer to the appropriate User Guide.

Tools and Test Equipment

The table below lists the tools and test equipment used on W230/W388/W216/W231 telephones. Use either the listed items or the equivalent.

Table 1: General Test Equipment and Tools

Motorola Part Number

See Table 3 Charger

0180386A82 Antistatic Mat Kit (includes 66-80387A95

- Antistatic Gloves Provides protection from damage to

0-00-00-3005 (AMS) Disassembly tool, plastic with flat and

0-00-00-40861 (AMS) Camera disassembly Jig tool

6680388B01 Tweezers, plastic Used during assembly/disassembly

- T5 Screw driver Used with Screw Driver

HP34401A

1

antistatic mat, 66-80334B36 ground
cord, and 42-80385A59 wrist band)

pointed ends (manual opening tool)

2

Digital Multimeter Used to measure battery voltage

Description Application

Used to charge battery and power phone

Provides protection from damage to
phone caused by electrostatic discharge

(ESD)

phone caused by electrostatic discharge
(ESD)

Used during assembly/disassembly

1. To order in North America, contact Motorola Aftermarket and Accessories Division (AAD) by phone at [phone] or
FAX [phone]. Internationally, AAD can be reached by calling [phone] or by fax [phone].

2. Not available from Motorola. To order, contact Hewlett Packard at [phone].

15 May 30, 2008