Motorola V300, V303, V400, V500, V505 Service Manual

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Consumer Solutions & Support

US Competency Center
600 North US Highway 45
Libertyville, Illinois 60048

Website: gs.mot.com

Informational FIELD SERVICE BULLETIN

FSB Number: LVCCFSB2005-143 Rev B
Author: Dale Jenkins
Date: May 19, 2005
Total No. of Pages: 3
Subject: GSM Mid-Tier - Placement of Liquid Detection Labels
Model Affected: V300, V303, V400, V500, V505, V525, V600

E550/V535, V550/V545, V620/V600i, V635
V547, V551, V555, and V330
Level of Repair: 2

Problem

Service is aware of an issue, identified during the NPI Analysis of the GSM V635
product. Some units, returned with complaints relating to a soft-reset, were found to
contain a software panic code for SIM Bounce Detect Error. During analysis of these
units, the development team noted there was a concern with the placement of the Liquid
Detect Label being near the SIM Card Connector. Slight variations in the placement
could interfere with and reduce the amount of contact pressure of the SIM Card, which
may increase the susceptibility to a SIM Bounce occurrence.

Fig. 1.0 – “Bad” Placement

Solution

As of April 29th 2005, all factories producing the models (V300, V303, V400, V500,
V505, V525, V600E550/V535, V550/V545, V620/V600i,V635 ) are placing the liquid
detection label on the shield in the upper section of the board near the antenna port.
See image
For San2rini models (V547, V551, V555, and V330) see image

Placement)

MOTOROLA INTERNAL USE ONLY Page 1

(Fig. 2.0 – “Good” Placement)

below.

below.

(Fig 3.0 -San2rini WDL

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Consumer Solutions & Support

1 ~ 4 mm

US Competency Center
600 North US Highway 45
Libertyville, Illinois 60048

Website: gs.mot.com

Note: The exact position may vary slightly on the shield.

Centered between
the two holes in the
x-direction

Fig. 2.0 – “Good” Placement

Fig 3.0 -San2rini WDL Placement

Service Action

Customer Returns:

When performing services on any GSM model, listed, that requires the rear housing to
be removed allowing access to the water detection label. Remove label that has been
placed in SIM card area and place a new label (Part # 5485042F01) on the shield in the
indicated location. See images above.

Service Inventory:

No action required

Call Center Action

No action required

Service Entry Code

M Claims: N/A

MOTOROLA INTERNAL USE ONLY Page 2