Consumer Solutions & Support
US Competency Center
600 North US Highway 45
Libertyville, Illinois 60048
Website: gs.mot.com
FIELD SERVICE BULLETIN
FSB Number: LVCCFSB2005-255
Author: Tony Bryan
Date: August 08, 2005
Total No. of Pages: 2
Subject: GSM V635 Fiji – Low/No Earpiece Audio
Model Affected: GSM V635
Level of Repair: 3
Problem
Service is aware of an issue, identified during NPI Analysis, on the GSM V635 Fiji product. Some
units, returned with a customer complaint of “Low/No Earpiece Audio”, were found to have a poor
connection between the audio hinge flex and the speaker elastomer/contacts. This failure mode is
normally seen on units that have approximately 6-8 months of field exposure under a heavy usecase. The root cause of this issue is a degradation of the integrity of the elastomer to flex
connection over time.
Solution
The product development team has identified a more robust design that replaces the elastomeric
connection with gold spring contacts. The current shipping affected products will cross over as
soon as possible to the new design, pending supplier ramp up and parts availability.
The field will implement a proactive rework to implement the new design in all affected products
returned through the Service Network.
Service Action
Customer Returns:
When servicing any affected GSM V635 Fiji customer returns, regardless of complaint, then
perform the following rework procedure (posted at
http://ss.css.mot.com)
Earpiece Audio Rework Procedure
Service Inventory:
Scrap all existing inventory of the 3987819M02 Elastomer
Stock sufficient inventory of the 3989791L03 Spring Contact to support the rework of the customer
returns.
MOTOROLA INTERNAL USE ONLY Page 1
Consumer Solutions & Support
US Competency Center
600 North US Highway 45
Libertyville, Illinois 60048
Website: gs.mot.com
Call Center Action
When responding to GSM V635 Fiji customer problem product inquires related to “Low/No
Earpiece Audio”, please direct customer to have their phone serviced per this FSB.
Service Entry Code
Please ensure that repairs of this type are logged on the Service database as follows:
Global M-Claims Codes:
Customer Complaint Code: AUD01 (Audio – Earpiece, No), AUD02 (Audio- Earpiece, Low)
Problem Found Code: AUD01 (Audio – Earpiece, No), AUD02 (Audio- Earpiece, Low)
REF Designator Code: SPK (Speaker)
Repair Code: RMP10 (Replace Mechanical Part – CSB/FSB)
MOTOROLA INTERNAL USE ONLY Page 2