Motorola V635 Service Manual

Consumer Solutions & Support US Competency Center 600 North US Highway 45 Libertyville, Illinois 60048

Website: gs.mot.com

FIELD SERVICE BULLETIN

FSB Number: LVCCFSB2005-255 Author: Tony Bryan Date: August 08, 2005 Total No. of Pages: 2 Subject: GSM V635 Fiji – Low/No Earpiece Audio Model Affected: GSM V635 Level of Repair: 3

Problem

Service is aware of an issue, identified during NPI Analysis, on the GSM V635 Fiji product. Some units, returned with a customer complaint of “Low/No Earpiece Audio”, were found to have a poor connection between the audio hinge flex and the speaker elastomer/contacts. This failure mode is normally seen on units that have approximately 6-8 months of field exposure under a heavy usecase. The root cause of this issue is a degradation of the integrity of the elastomer to flex connection over time.

Solution

The product development team has identified a more robust design that replaces the elastomeric connection with gold spring contacts. The current shipping affected products will cross over as soon as possible to the new design, pending supplier ramp up and parts availability. The field will implement a proactive rework to implement the new design in all affected products returned through the Service Network.

Service Action

Customer Returns:

When servicing any affected GSM V635 Fiji customer returns, regardless of complaint, then perform the following rework procedure (posted at

http://ss.css.mot.com)

Earpiece Audio Rework Procedure

Service Inventory:

Scrap all existing inventory of the 3987819M02 Elastomer Stock sufficient inventory of the 3989791L03 Spring Contact to support the rework of the customer returns.

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Consumer Solutions & Support US Competency Center 600 North US Highway 45 Libertyville, Illinois 60048

Website: gs.mot.com

Call Center Action

When responding to GSM V635 Fiji customer problem product inquires related to “Low/No Earpiece Audio”, please direct customer to have their phone serviced per this FSB.

Service Entry Code

Please ensure that repairs of this type are logged on the Service database as follows:

Global M-Claims Codes:

Customer Complaint Code: AUD01 (Audio – Earpiece, No), AUD02 (Audio- Earpiece, Low) Problem Found Code: AUD01 (Audio – Earpiece, No), AUD02 (Audio- Earpiece, Low) REF Designator Code: SPK (Speaker) Repair Code: RMP10 (Replace Mechanical Part – CSB/FSB)

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