Welcome to the world of Motorola digital wireless
communications! We are pleased that you have chosen the
Motorola V120x wireless phone.
Earpiece
Power Key
Headset Jack
Insert headset
accessory.
Display
Volume Keys
Adjust earpiece
and ringer volume.
Left Soft Key
Perform functions
identified by left
display prompt.
End Key
End phone calls,
exit menu system.
Antenna
Accessory
Connector Port
Insert charger and
phone accessories.
Menu Key
Voice Key
Record voice notes,
phonebook and
shortcut names.
Right Soft Key
Perform functions
identified by right
display prompt.
Send Key
Send and answer
calls, view recent
dialed calls list.
Scroll Keys
Move through
menus and lists.
Microphone
1
Personal Communications Sector
600 North U.S. Highway 45
Libertyville, Illinois 60048
1-800-331-6456 (United States)
1-888-390-6456 (TTY/TDD United States)
1-800-461-4575 (Canada)
www.motorola.com
www.motorola.ca
(United States)
(Canada)
MOTOROLA, the Stylized M Logo and all other trademarks indicated as
such herein are trademarks of Motorola, Inc. ® Reg. U.S. Pat. & Tm. Off.
TrueSync, Sidekick, Starfish, and the Stylized Starfish Logo are registered
trademarks of Starfish Software, Inc., a wholly owned independent
subsidiary of Motorola, Inc. All other product or service names are the
property of their respective owners.
The Motorola products described in this manual may include copyrighted
Motorola and third party software stored in semiconductor memories or
other media. Laws in the United States and other countries preserve for
Motorola and third party software providers certain exclusive rights for
copyrighted software, such as the exclusive rights to distribute or
reproduce the copyrighted software. Accordingly, any copyrighted
software contained in the Motorola products may not be modified,
reverse-engineered, distributed, or reproduced in any manner to the
extent allowed by law. Furthermore, the purchase of the Motorola
products shall not be deemed to grant either directly or by implication,
estoppel, or otherwise, any license under the copyrights, patents, or
patent applications of Motorola or any third party software provider,
except for the normal, non-exclusive, royalty-free license to use that
arises by operation of law in the sale of a product.
Note: This is the standard phone
menu layout. You or your service
provider may have changed the
menu layout or changed some
feature names. Not all features
may be available for all users.
For example , the Radio feature on
the main menu (left) is displayed
only when the optional FM Stereo
Radio Headset accessory is
plugged into the accessory
connector port on your phone
(see phone illustration, page 1).
Shortcuts
Change display zoom:
Press M, then
press and hold
M
Lock/unlock keypad:
Press M
*
Display my phone number:
Press M
#
Dial voicemail number:
Press and hold
1
Go to dialed calls list:
Press
N
Exit menu system:
Press
O
3
Settings Menu
✂
• Ring Styles
• Style
•
Style
Detail
• My T ones
• Phone Status
• My T el. Number
• Active Line
• Battery Meter
• Other Information
• Connection
• Incoming Call
• In-Call Setup
• In-Call Timer
• Answer Options
• Security
• Phone Lock
• Lock Keypad
• Lock Application
• Restrict Calls
• New Passwords
• Other Settings
• Personalize
• Main Menu
•Keys
• Greeting
• Banner
• Quick Dial
• Initial Setup
• Time and Date
• Auto PIN Dial
• Auto Redial
• Backlight
• Zoom
• Scroll
• Animation
• Language
• Contrast
• DTMF
• Master Reset
• Master Clear
• Network
• Car Settings
• Headset
4
Contents
Menu Map
About This Guide
Safety and General Information
Getting Started
Troubleshooting
Programming Instructions
Specific Absorption Rate Data
Additional Health and Safety Information
Warranty
Product Registration
Export Law Assurances
Index
Wireless Phone Safety Tips
This user guide introduces you to the many features in
your Motorola wireless phone.
Navigating To a Menu Feature
Use the menu system to access your phone’s features.
This guide shows you how to select a menu feature as
follows:
Find the Feature
This example shows that you must press
and select
Messages
, then scroll to and select
M
Optional Features
About This Guide
provider for more information.
This label identifies an optional network or
subscription-dependent feature that may not be
offered by all service providers in all
geographical areas. Contact your service
Optional Accessories
This label identifies a feature that requires an
optional Motorola Original™ accessory.
10
>
Messages
>
Text Msgs
M
, scroll to
Text Msgs
.
Safety and General
Information
IMPORTANT INFORMATION ON SAFE AND EFFICIENT
OPERATION. READ THIS INFORMATION BEFORE USING
YOUR PHONE.
The information provided in this document supersedes the
general safety information contained in user guides published
prior to July 2000. For information regarding radio use in a
hazardous atmosphere please refer to the Factory Mutual
(FM) Approval Manual Supplement or Instruction Card, which
is included with radio models that offer this capability.
This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and
(2) this device must accept any interference received,
including interference that may cause undesired operation.
RF Operational Characteristics
Your phone contains a transmitter and a receiver. When it is
ON, it receives and transmits radio frequency (RF) energy.
The phone operates in the frequency range of 824 MHz to
849 MHz in analog and digital mode and 1851.25 MHz to
1908.75 MHz in digital mode.
When you communicate with your phone, the system handling
your call controls the power levels at which your phone
transmits. The output power level typically may vary over a
Safety and General Information
11
range from 0.05 watts to 0.56 watts in analog mode and 0.0
watts to 0.32 watts in digital mode.
Exposure To Radio Frequency Energy
Your Motorola phone is designed to comply with the following
national and international standards and guidelines regarding
exposure of human beings to radio frequency electromagnetic
energy:
• United States Federal Communications Commission,
Code of Regulations; 47 CFR part 2 sub-part J
• American National Standards Institute (ANSI) / Institute
of Electrical and Electronic Engineers (IEEE) C95.
1-1992
• Institute of Electrical and Electronic Engineers (IEEE)
C95.1-1999 Edition
• National Council on Radiation Protection and
Measurements (NCRP) of the United States, Report
86, 1986
• International Commission on Non-Ionizing Radiation
Protection (ICNIRP) 1998
• Ministry of Health (Canada) Safety Code 6. Limits of
Human Exposure to Radiofrequency Electromagnetic
Fields in the Frequency Range from 3 kHz to 300 GHz,
1999
• Australian Communications Authority
Radiocommunications (Electromagnetic
Radiation-Human Exposure) Standard 1999
To assure optimal phone performance and make sure human
Safety and General Information
exposure to radio frequency electromagnetic energy is within
12
the guidelines set forth in the above standards, always adhere
to the following procedures:
Portable Phone Operation and EME Exposure
Antenna Care
Use only the supplied or an approved replacement
antenna. Unauthorized antennas, modifications, or
attachments could damage the phone and may violate FCC
regulations.
Do NOT hold the antenna when the phone is in use.
Holding the antenna affects call quality and may cause the
phone to operate at a higher power level than needed.
Phone Operation
When placing or receiving a phone call, hold your phone
as you would a wireline telephone. Speak directly into
the microphone.
Body-Worn Operation
To maintain compliance with FCC/Health Canada RF
exposure guidelines, if you wear a phone on your body when
transmitting, always place the phone in a Motorola-supplied or
approved clip, holder, holster, case, or body harness for this
product. Use of non-Motorola-approved accessories may
exceed FCC/Health Canada RF exposure guidelines. If you
do not use one of the Motorola-supplied or approved
body-worn accessories, and are not using the phone held in
the normal use position, ensure the phone and its antenna
are at least one inch (2.5 centimeters) from your body
when transmitting.
13
Safety and General Information
Data Operation
When using any data feature of the phone, with or without an
accessory cable, position the phone and its antenna at
least one inch (2.5 centimeters) from your body.
Approved Accessories
For a list of approved Motorola accessories, visit our website
at
www.mot.com
.
Electromagnetic Interference/Compatibility
Note: Nearly every electronic device is susceptible to
electromagnetic interference (EMI) if inadequately shielded,
designed, or otherwise configured for electromagnetic
compatibility.
Facilities
To avoid electromagnetic interference and/or compatibility
conflicts, turn off your phone in any facility where posted
notices instruct you to do so. Hospitals or health care f acilities
may be using equipment that is sensitive to external RF
energy.
Aircraft
When instructed to do so, turn off your phone when on board
an aircraft. Any use of a phone must be in accordance with
applicable regulations per airline crew instructions.
Medical Devices
Pacemakers
The Advanced Medical Technology Association recommends
Safety and General Information
that a minimum separation of 6 inches (15 centimeters) be
14
maintained between a handheld wireless phone and a
pacemaker. These recommendations are consistent with the
independent research by, and recommendations of, the
United States Food and Drug Administration.
Persons with pacemakers should:
• ALWAYS keep the phone more than six inches
(15 centimeters) from your pacemaker when the phone is
turned ON.
• NOT carry the phone in the breast pocket.
• use the ear opposite the pacemaker to minimize the
potential for interference.
• turn OFF the phone immediately if you have any reason
to suspect that interference is taking place.
Hearing Aids
Some digital wireless phones may interfere with some
hearing aids. In the event of such interference, you may
want to consult your hearing aid manufacturer to discuss
alternatives.
Other Medical Devices
If you use any other personal medical device, consult the
manufacturer of your device to determine if it is adequately
shielded from RF energy . Your physician may be able to assist
you in obtaining this information.
Safety and General Information
Safety and General Use While Driving
Check the laws and regulations on the use of phones in the
area where you drive. Always obey them.
15
When using your phone while driving, please:
• give full attention to driving and to the road.
• use hands-free operation, if available.
• pull off the road and park before making or answering a
call if driving conditions so require.
Operational Warnings
For Vehicles With an Air Bag
Do not place a portable phone in the area over an air bag or in
the air bag deployment area. Air bags inflate with great force.
If a portable phone is placed in the air bag deployment area
and the air bag inflates, the phone may be propelled with
great force and cause serious injury to occupants of the
vehicle.
Potentially Explosive Atmospheres
Turn off your phone prior to entering any area with a
potentially explosive atmosphere, unless the phone is a model
specifically identified as being “Intrinsically Safe.” Do not
remove, install, or charge batteries in such areas. Sparks in a
potentially explosive atmosphere can cause an explosion or
fire resulting in bodily injury or even death.
Note: The areas with potentially explosive atmospheres
referred to above include fueling areas such as below decks
on boats, fuel or chemical transfer or storage facilities, areas
where the air contains chemicals or particles, such as grain,
dust, or metal powders, and any other area where you would
normally be advised to turn off your v ehicle engine. Areas with
potentially explosive atmospheres are often but not always
Safety and General Information
posted.
16
Blasting Caps and Areas
To avoid possible interference with blasting operations, turn
OFF your phone when you are near electrical blasting caps, in
a blasting area, or in areas posted: “Turn off two-way radio.”
Obey all signs and instructions.
Operational Cautions
Antennas
Do not use any portable phone that has a damaged
antenna. If a damaged antenna comes into contact with your
skin, a minor burn can result.
Batteries
All batteries can cause property damage and/or bodily
injury such as burns if a conductive material such as
jewelry, keys, or beaded chains touches exposed
terminals. The conductive material may complete an
electrical circuit (short circuit) and become quite hot. Ex ercise
care in handling any charged battery, particularly when
placing it inside a pocket, purse, or other container with metal
objects.
ITC01-101
Safety and General Information
17
Getting Started
What’s in the Box?
Your wireless phone typically comes equipped with a
battery and a charger. Other accessory options can
customize your phone for maximum performance and
portability.
To purchase Motorola Original™ accessories, contact the
Motorola Customer Call Center at 1-800-331-6456 in the
United States or 1-800-461-4575 in Canada.
Installing the Battery
You must install and charge the battery to use your phone.
Your phone is designed to be used only with
Getting Started
Motorola Original batteries and accessories. We
recommend that you store batteries in their
protective cases when not in use.
Do This
1Remove the battery from its protective clear
plastic case.
18
Do This
2If necessary, slide
down the battery
door release latch
and lift the door off
of the phone.
Release
latch
3Insert the battery,
printed arrows
first, into the top of
the battery
compartment and
push down.
4Replace the battery door.
Charging the Battery
New batteries are shipped partially charged. Before
you can use your phone, y ou need to install and charge
the battery, as indicated by the following instructions.
Getting Started
19
Some batteries perform best after several full charge/
discharge cycles.
Do This
1Plug the
travel
charger into
your phone
Release
tab
with the
release tab
facing up.
2Plug the other end of the travel charger into the
appropriate electrical outlet.
3When your phone indicates that the battery is
fully charged (
Charge Complete
), press the
release tab and remove the travel charger.
Note: When you charge the battery, the battery level
Getting Started
indicator in the upper right corner of the display shows how
much of the charging process is complete.
20
Turning Your Phone On
Do ThisTo
1Press and hold
Power
key
P
turn on your phone
2If necessary, enter
your four-digit
unlock code and
press
OK
(+)
unlock your phone
The unlock code is
originally set to 1234. Y our
service provider may
change this number
before you receive your
phone.
Making a Call
PressTo
1keypad keysdial the phone number
Tip: If you make a mistake,
press
DELETE
(-) to delete
the last digit, or press and
hold
DELETE
(-) to clear all
digits.
2
N
make the call
Getting Started
21
Ending a Call
PressTo
O
end the call
Answering a Call
When you receive a call, your phone rings and/or vibrates
and displays an incoming call message.
PressTo
N
or
ANSWER
(+)
Tip: If your phone is locked, you must unlock it to answer
the call.
answer the call
Seeing Your Phone Number
Getting Started
PressTo
M #
see your phone number
22
About Your Phone
See page 1 for a basic phone diagram.
Using the Display
➌
➋
Digital/
Analog
Signal
Indicator
➊
Signal
Strength
Indicator
➓
Ring Style
Indicator
The
idle display
you are
In Use
Indicator
not
➍
Roam
Indicator
è
w
➎
Message
Waiting
Indicator
O,X&5E
12:00am
P
➏
➐
F
PH.BOOKMESSAGE
is the standard display that you see when
on a call or using the menu.
M
➒
Menu
Indicator
Soft Key Labels
➑
Clock
Voice
Message
Waiting
Indicator
Battery
Level
Indicator
Active
line
Indicator
About Your Phone
Labels at the bottom corners of the display show the
M
current soft key functions. A
bottom center of the display indicates that you can
press
M
to enter the main menu.
(menu) indicator at the
23
➊
Signal Strength Indicator Vertical bars show the
strength of the network connection. You cannot make or
receive calls when the
➋
Digital (F) or Analog (I) Signal
Indicator Shows whether you are receiving a
digital or analog signal.
➌
In Use Indicator Shows that a call is in progress.
➍
Roam Indicator Shows that your phone is
seeking or using another network system
outside your home network.
➎
Message Waiting Indicator Appears when
you receive a text message.
➏
Voice Message Waiting Indicator Appears
when you receive a voicemail message.
➐
Battery Level Indicator V ertical bars show the battery
charge level. Recharge the battery when you see
Low Battery
About Your Phone
and hear the low battery alert.
➑
Active Line Indicator Shows the current
active phone line.
j
(no signal) indicator is displayed.
24
➒
Menu Indicator Indicates that you can press M
to enter the main menu or open a feature sub-menu.
➓
Ring Style Indicator Shows the ring style setting.
w
= loud ring
y
= vibrate
t
= silent
x
= soft ring
u
= vibrate and ring
Zooming In and Out
Press and release M, then press and hold M to zoom
in and out on the display. Zoom in to increase text size,
zoom out to display more information.
You can also zoom in and out from the menu. See
page 57.
Adjusting
Volume
Press the up and down
volume keys to:
• increase and
decrease earpiece
volume during a call
• increase and decrease the ringer volume setting
when the idle display is visible
Volume
keys
About Your Phone
Battery Use
Battery performance depends on many factors,
including your wireless carrier’s network configuration;
signal strength; the temperature at which y ou oper ate y our
25
phone; the features and/or settings you select and use;
and your voice, data, and other application usage patterns.
Battery Care
Caution: To prevent injuries or burns, do not allow metal
objects to contact or short-circuit the battery terminals.
To maximize your battery’s performance:
• Always use Motorola Original™ batteries and battery
chargers. The phone warranty does not co ver damage
caused from using non-Motorola batteries and/or
battery chargers.
• New batteries or batteries that have been stored for
long periods of time may require a longer charge time.
• Maintain the battery at or near room temperature
when charging.
• Do not expose batteries to temperatures below
-10°C (14°F) or above 45°C (113°F). Always take y our
phone with you when you leave your vehicle.
• When you do not intend to use a battery for a while,
store it uncharged in a cool, dark, dry place, such as a
refrigerator.
About Your Phone
• Over extended periods of time, batteries gradually
wear down and require longer charging times. This is
normal. If you charge your battery regularly and
notice a decrease in talk time or an increase in
charging time, then it is probably time to purchase
a new battery.
26
The rechargeable batteries that power this
product must be disposed of properly and may
need to be recycled. Refer to your battery’s label
for battery type. Contact your local recycling center for
proper disposal methods. Never dispose of batteries in a
fire because they may explode.
Extending Battery Life
• Turn off your display backlight
The backlight uses power. To turn it off, see page 57.
• Minimize keypad-intense functions
Activities that require intensive ke ystroke use (such as
playing a game or using messaging) reduce your
phone’s talk and standby time. Lock the keypad when
storing the phone in your purse or pocket to avoid
unnecessary keypad and backlight activations. See
page 131.
About Your Phone
27
Making and
Answering Calls
For basic instructions on how to make a call, end a call,
and answer a call, see pages 21–22.
Redialing a Number
If you hear an ordinary busy signal:
PressTo
1
O
hang up
2
N
redial the busy number
Using Automatic Redial
Making and Answering Calls
If the network is busy, you hear a fast busy signal, and your
phone displays
With automatic redial, your phone automatically redials the
number for f our min utes. When the call goes through, your
phone rings or vibrates one time, displays
Redial Successful
Call Failed
, and then connects the call.
.
You must turn on automatic redial to use the feature. See
the “Auto Redial” option on page 56.
28
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