Motorola T191 Service Manual

GLOBAL GSM SERVICE SUPPORT FIELD SERVICE BULLETIN

Title: Amethyst T191 & T190 Phone Hang Issue

Author: Zhang Zhen

Date: 3

Number of Pages: 2

Bulletin Ref. No: EI398

Product: Amethyst T191/T190

Problem

Field Service has highlighted an issue in which the phone would go into a ‘Hang’ state.

When using the phone, the customer may put it into a ‘Hang’ state when some of the criteria below are met:

September 2002

1. Phone hangs when selecting band after seting ring type in audio setting.

2. LCD hang when receiving SMS notification during, deleting, saving and sending SMS.

3. Change phone setting after vibrate setting.

When sending the SMS, the phone will hang and this message will be displayed. Pressing any key will give no response.

Solution

A fix has been implemented into software version 1.82/5.82.

Service Action

If an Amethyst unit is returned to the Service Center with this phone hang issue, upgrade the software to

1.82/5.82 or above (pending operator approval).

MOTOROLA CONFIDENTIAL & PROPRIETARY

EPPRS Code Usage

Please ensure that repairs of this type are logged on the EPPRS database as follows:

Confirmed Code – 72 Keypad Faulty – Intermittent

Root Cause Code – 96 Known Software Issue – Software Upgrade Resolves

MOTOROLA CONFIDENTIAL & PROPRIETARY