Motorola SB5102 User Manual
SB5102 Cable Modem User Guide
Title
Click your selection (there is a complete Contents on page vii):
Introduction
Introduces your SB5102 cable modem and the controls on the Front Panel and Rear
Panel.
Before You Begin
Lists the items needed to install your SB5102 cable modem and describes Precautions,
Signing Up for Service, and Computer System Requirements.
Installation and Configuration Overview
Provides an overview and links for cabling and configuring your SB5102 cable modem.
Troubleshooting
Provides suggestions to fix common problems.
Contact Us
Provides contact information.
Frequently Asked Questions
Provides answers to common questions about the SB5102 cable modem.
Motorola SB5102 Cable Modem
SAFETY AND REGULATORY INFORMATION
WARNING: T O PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS DEVICE TO RAIN OR MOISTURE. THE DEVICE SHALL NOT
BE EXPOSED TO DRIPPING OR SPLASHING AND NO OBJECTS FILLED WITH LIQUIDS, SUCH AS VASES, SHALL BE PLACED ON THE DEVICE.
CAUTION: TO ENSURE REGULATORY AND SAFETY COMPLIANCE, USE ONLY THE PROVIDED POWER AND INTERFACE CABLES. TO
PREVENT ELECTRICAL SHOCK, DO NOT USE THIS PLUG WITH AN EXTENSION CORD, RECEPTACLE, OR OTHER OUTLET UNLESS THE
BLADES CAN BE FULLY INSERTED TO PREVENT BLADE EXPOSURE.
CAUTION: DO NOT OPEN THE UNIT. DO NOT PERFORM ANY SERVICING OTHER THAN THAT CONTAINED IN THE INSTALLATION AND
TROUBLESHOOTING INSTRUCTIONS UNLESS YOU ARE QUALIFIED TO DO SO. REFER ALL SERVICING TO QUALIFIED SERVICE
PERSONNEL.
CAUTION: Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the
Equipment.
It is recommended that the customer install an AC surge arrestor in the AC outlet to which this device is connected. This is to avoid damaging the
equipment by local lightning strikes and other electrical surges.
This product was qualified under test conditions that included the use of the supplied cable between system components. To be in
compliance with regulations, the user must use this cable and install it properly.
Different types of cord sets may be used for connections to the main supply circuit. Use only a main line cord that complies with all
applicable product safety requirements of the country of use.
Installation of this product must be in accordance with national wiring codes.
To prevent overheating, do not block the ventilation holes on the sides of th e cable mode m.
Wipe the cable modem with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly on the unit or use forced
air to remove dust.
SB5102 Cable Modem User Guide ii
This device must be installed and used in strict accordance with the manufacture r’s instructions as described in the user documentation that
comes with the product.
Be sure that the outside cable system is grounded, so as to provide some protection against voltage surges and built-up static charges. Article
820-40 of the NEC (Section 54, Part I of the Canadian Electrical Code) provides guidelines for proper grounding and, in particular, specifies the
CATV cable ground shall be connected in the grounding system of the building, as close to the point of cable entry as practical.
Caring for the Environment by Recycling
When you see this symbol on a Motorola product, do not dispose of the product with residential or commercial waste.
Recycling your Motorola Equipment
Please do not dispose of this product with your residential or commercial waste. Some countries or regions, such as the European
Union, have set up systems to collect and recycle electrical and electronic waste items. Contact your local authorities for information
about practices established for your region. If collection systems are not available, call Motorola Customer Service for assistance.
REGULATORY INFORMATION
FCC Declaration of Conformity
According to 47CFR, Parts 2 and 15 for Class B Personal Computers and Peripherals; and/or CPU Boards and Power Supplies used with Class B
Personal Computers, Motorola, Inc. Connected Home Solutions, 101 Tournament Drive, Horsham, PA 19044, 1-215-323-1000, declares under
sole responsibility that the product identifies with 47CFR Part 2 and 15 of the FCC Rules as a Class B digital device. Each product marketed is
identical to the representative unit tested and found to be compliant with the standards. Records maintained continue to reflect the equi pment
being produced can be expected to be within the variation accepted, due to quantity production and testing on a statistical basis as required by
47CFR 2.909. The above named party is responsible for ensuring that the equipment complies with the standards of 47CFR, Parts 2 and 15.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful
interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
SB5102 Cable Modem User Guide iii
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and
can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
•Consult the dealer or an experienced radio/TV technician for help.
Canada - Industry Canada (IC)
This Class B digital device complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
SB5102 Cable Modem User Guide iv
This product is provided with a separate a separate Regulatory, Safety, Software License, and Warranty Information card. If one is not provided
with this product, please ask your service provider or point-of-purchase representative, as the case may be.
• THIS PRODUCT IS IN COMPLIANCE WITH ONE OR MORE OF THE STANDARDS LISTED ON THE REGULATORY, SAFETY,
SOFTWARE LICENSE, AND WARRANTY INFORMATION CARD. NOT ALL STANDARDS APPLY TO ALL MODELS.
• NO WARRANTIES OF ANY KIND ARE PROVIDED BY MOTOROLA WITH RESPECT TO THIS PRODUCT, EXCEPT AS STATED ON THE
REGULATORY, SAFETY, SOFTWARE LICENSE, AND WARRANTY INFORMATION CARD. MOTOROLA’S WARRANTIES DO NOT
APPL Y TO PRODUCT THAT HAS BEEN REFURBISHED OR REISSUED BY YOUR SERVICE PROVIDER.
Copyright © 2006 by Motorola, Inc.
All rights reserved. No part of this publication may be reproduced in any for m or by any means or used to make any derivative work (such as translation, transformation or adaptation)
without written permission from Motorola, Inc.
Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or
change. Motorola provides this guide without warranty of any kind, either implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a
particular purpose. Motorola may make improvements or changes in the product(s) described in this manual at any time.
MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. Microsoft, Windows, and
Microsoft Corporation. Microsoft Windows screen shots are used by permission of Microsoft Corporation. Macintosh is a registered
of
registered trademark of
of Linus Torvalds. All other
Netscape Communications Corporation
product or service names are the property of their respective owners. ©Motorola, Inc. 2006.
. UNIX is a registered trademark of the Open Group in the United States and other countries. Linux is a registered trademark
Windows Me
are registered trademarks and
trademark
of Apple Computer, Inc. Navigator is a
Windows XP is a trademark
SB5102 Cable Modem User Guide v
Contents
Introduction ............................................................................................................................................1
Front Panel ............................................................................................................................................. 2
Rear Panel ..............................................................................................................................................3
Before You Begin ................................................................................................................................... 4
Precautions ............................................................................................................................................5
Signing Up for Service ..........................................................................................................................6
Computer System Requirements ......................................................................................................... 7
Ethernet Card .....................................................................................................................................7
Installation and Configuration Overview .............................................................................................8
Cabling and Startup for a Single User ................................................................................................. 9
Configuring TCP/IP .............................................................................................................................. 11
Configuring TCP/IP in Windows 98, Windows 98 SE, or Windows Me ........................................... 12
Configuring TCP/IP in Windows 2000 ................................................................................................15
Configuring TCP/IP in Windows XP ...................................................................................................19
Verifying the IP Address .....................................................................................................................25
Verifying the IP Address in Windows 98, Windows 98 SE, or Windows Me ..................................26
Verifying the IP Address in Windows 2000 or Windows XP ............................................................ 27
Renewing Your IP Address ................................................................................................................. 28
Cabling for Multiple Users ..................................................................................................................29
SB5102 Cable Modem User Guide vii
Troubleshooting .................................................................................................................................. 30
Front-Panel Lights and Error Conditions .......................................................................................... 32
Contact Us ............................................................................................................................................ 33
Frequently Asked Questions .............................................................................................................. 34
Glossary ............................................................................................................................................... 36
Software License .................................................................................................................................38
SB5102 Cable Modem User Guide viii
Introduction Before You Begin Installation & Configuration FAQ
Troubleshooting
Introduction
Glossary
License
Easier!
Unlike dial-up modems or ISDN, you’re always on,
always connected.
Faster!
Your cable modem is up to 100 times faster than a
dial-up modem. It lets you enjoy surfing the Web
without the long wait. Because many network and
other factors can affect performance, th e actual
speed will vary.
Congratulations, you have a new Motorola® SB5102 cable modem. It provides
high-speed access to the Internet and other online services. This cable modem transmits
and receives data much faster than traditional dial-up or ISDN modems. Unlike a dial-up
modem, your cable modem is always online. Just open your browser and surf!
You can use your high-speed, upgradeable cable modem to connect one or mo re
computers in your home or business to the Internet. You can conne ct:
• A single computer equipped with an Ethernet adapter directly to the Ethernet port on
the SB5102 cable modem
• Up to 63 computers to a single SB5102 cable modem using an Ethernet hub as
shown in “Cabling for Multiple Users” on page 29
Better!
Your cable mo de m is ma de by the company with
over 50 years of cable TV expertise.
SB5102 Cable Modem User Guide 1
Introduction Before You Begin Installation & Configuration FAQ
Troubleshooting
Glossary
License
The model number on your cable modem may
be different than in the illustrations and screen
images in this guide.
Front Panel
The lights provide information about power, communications, and errors:
Key Light Flashing On
1Power Startup diagnostics in progress The cable modem is powered on
2 Receive Scanning for a receive
(downstream) channel connection
3Send Scanning for a send (upstream)
channel connection
1
2
3
4
5
SB5102 Cable Modem User Guide 2
4Online Scanning for a network
connection
5 PC/Activity Transmitting or receiving data A device, such as a computer or
During normal operation, the Power, Receive, Send, and Online lights are on and the
PC/Activity light flashes when the cable modem is transferring data.
The downstream channel is
connected
The upstream channel is connected
The startup process is complete
hub, is connected to the Ethernet
connector on the back of the
SB5102.
Introduction Before You Begin Installation & Configuration FAQ
Troubleshooting
Rear Panel
Glossary
License
1
The rear panel provides cabling connectors and the power receptacle.
Key Item Description
1ETHERNETProvides a connection to Ethernet equipped computers using a cable
terminated with an RJ-45 connector.
2
3
SB5102 Cable Modem User Guide 3
2 CABLE Provides a connection to the coaxial cable (coax) outlet.
3POWER Provides AC power to the cable modem.
Introduction Before You Begin Installation & Configuration FAQ
Troubleshooting
Before You Begin
Before you begin the installation, check that you received the following items with your
SB5102 cable modem:
Item Description
AC connector Connects the SB5102 cable modem to the AC
electrical outlet
10/100Base-T
Ethernet cable
You will need 75-ohm coaxial cable with F-type connectors to connect your cable
modem to the nearest cable outlet. If a TV is connected to the cable outlet, you may
need a 5-900 MHz RF splitter and a total of three coaxial cables to connect both the TV
and the cable modem. The coaxial cable and RF splitter are available at consumer
electronic stores.
Connects to the Ethernet port
Glossary
License
SB5102 Cable Modem User Guide 4
Introduction Before You Begin Installation & Configuration FAQ
Troubleshooting
Precautions
Glossary
License
To avoid damaging your cable
modem or PC with static electricity:
Postpone cable modem installation until there is no risk of thunderstorm or lightning
activity in the area.
To avoid damaging the cable modem with static electricity:
• Always first connect the coaxial cable to the grounded cable TV wall outlet.
Always make the wall
connection first.
Before you connect or disconnect the
Ethernet cable, always touch the coaxial
cable connector on the cable modem.
SB5102 Cable Modem User Guide 5
• Before you connect or disconnect the Ethernet cable from your cable modem or PC,
always touch the coaxial cable connector on the cable modem to release any static
charges.
The SB5102 cable modem must be installed in a vertical position.
To prevent overheating the cable modem, do not block the ventilation holes on its sides.
Do not open the cable modem. Refer all service to your cable service provider.
Wipe the cable modem with a clean, dry cloth. Never use cleaning fluid or similar
chemicals. Do not spray cleaners directly on the unit or use forced air to remove dust.
This product is for indoor use only. Do not route the Ethernet cable outside of
the building. Exposure of the cables to lightning could create a safety hazard
and damage the product.
Introduction Before You Begin Installation & Configuration FAQ
Troubleshooting
Signing Up for Service
You must sign up with a cable service provider to access the Internet and other online
services.
To activate your service, call your local cable service provider.
To receive data service, you need to provide the MAC address printed on the bar code
label marked CM HFC MAC ID on the bottom of the cable modem. You can record it
here:
00 : ______ : ______ : ______ : ______ : ______
You should ask your cable service provider the following questions:
• Do you have any special system requirements?
• When can I begin to use my cable modem?
• Are there any files I need to download after I am connected?
• Do I need a user name or password to access the Internet or use e-mail?
Glossary
License
SB5102 Cable Modem User Guide 6
Introduction Before You Begin Installation & Configuration FAQ
Troubleshooting
Computer System Requirements
®
You can use any Web browser such as Microsoft
Internet Explorer or Netscape Navigator
your SB5102 cable modem.
®
with
Your SB5102 cable modem is compatible with Microsoft Windows®, Macintosh®, and
UNIX® computers. Windows® 95 is not supported by the SB5102. You must have the
latest version of your operating system installed with all current patches and revisions.
Ethernet Card
You can use the Ethernet connection with any Windows, Macintosh, Linux®, or UNIX
computer equipped with a Ethernet, Fast Ethernet, or Gigabit Ethernet card.
Your Ethernet card must be installed in your computer before you install the cable
modem. If it is not installed, follow the installation instructions provided with your
Ethernet card.
A Gigabit Ethernet Network Interface Card (GigE) is needed to achieve the maximum
data throughput rates.
Glossary
License
SB5102 Cable Modem User Guide 7
Introduction Before You Begin Installation & Configuration FAQ
Troubleshooting
Installation and Configuration Overview
To install and configure your cable modem:
1 Install the cables as described in one of:
• “Cabling and Startup for a Single User” on page 9
• “Cabling for Multiple Users” on page 29
2 Configure TCP/IP and verify the IP address for your computer following one of:
• “Configuring TCP/IP” on page 11
• Your Macintosh or UNIX user manual
Glossary
License
SB5102 Cable Modem User Guide 8
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