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Motorola SURFboard®
SB5101U / SB5101N DOCSIS 2.0 Cable
Modem
Installation Guide
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Copyright © 2009 by Motorola, Inc.
All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any
derivative work (such as translation, transformation or adaptation) without written permission from Motorola, Inc.
Motorola reserves the right to revise this publication and to make changes in content from time to time without
obligation on the part of Motorola to provide notification of such revision or change. Motorola provides this guide
without warranty of any kind, either implied or expressed, including, but not limited to, the implied warranties of
merchantability and fitness for a particular purpose. Motorola may make improvements or changes in the product(s)
described in this manual at any time.
Motorola and the stylized M logo are registered trademarks are trademarks of Motorola, Inc. All other product or service names are the property of their
respective owners.
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Table of Contents
Safety and Regulatory Information
Overview
Inside the Box......................................................................................................................................... 7
SB5101U / SB5101N Front Panel........................................................................................................... 8
SB5101U and SB5101N Rear Panel ....................................................................................................... 9
Getting Started
Cabling and Powering Up the Modem........................................................................................................ 10
Connecting to the Internet ...................................................................................................................11
Configuring TCP/IP in Windows XP...................................................................................................... 12
Configuring TCP/IP in Windows Vista...................................................................................................12
Verifying the IP Address for Windows XP or Windows Vista .............................................................. 13
Renewing Your IP Address in Windows XP or Vista ............................................................................ 13
Software License and Warranty
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Safety and Regulatory Information
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SAFETY AND REGULATORY INFORMATION
IMPORTANT SAFETY INSTRUCTIONS — When using your equipment, basic safety precautions should always be
followed to reduce the risk of fire, electric shock, and injury to persons, including the following:
• Read all of the instructions listed here and/or in the user manual before you operate this device. Give particular
attention to all safety precautions. Retain the instructions for future reference.
• This device must be installed and used in strict accordance with manufacturer’s instructions, as described in the
user documentation that is included with the device.
• Comply with all warning and caution statements in the instructions. Observe all warning and caution symbols
that are affixed to this device.
• To prevent fire or shock hazard, do not expose this device to rain or moisture. The device must not be exposed
to dripping or splashing. Do not place objects filled with liquids, such as vases, on the device.
• This device was qualified under test conditions that included the use of the supplied cables between systems
components. To ensure regulatory and safety compliance, use only the provided power and interface cables and
install them properly.
• Different types of cord sets may be used for connections to the main supply circuit. Use only a main line cord
that complies with all applicable device safety requirements of the country of use.
• Installation of this device must be in accordance with national wiring codes and conform to local regulations.
• Operate this device only from the type of power source indicated on the device’s marking label. If you are not
sure of the type of power supplied to your home, consult your dealer or local power company.
• Do not overload outlets or extension cords, as this can result in a risk of fire or electric shock. Overloaded AC
outlets, extension cords, frayed power cords, damaged or cracked wire insulation, and broken plugs are
dangerous. They may result in a shock or fire hazard.
• Route power supply cords so that they are not likely to be walked on or pinched by items placed upon or against
them. Pay particular attention to cords where they are attached to plugs and convenience receptacles, and
examine the point where they exit from the device.
• Place this device in a location that is close enough to an electrical outlet to accommodate the length of the
power cord.
• Place the device to allow for easy access when disconnecting the power cord of the device from the AC wall
outlet.
• Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug can be fully inserted
with no part of the blades exposed.
• Place this device on a stable surface.
• It is recommended that the customer install an AC surge protector in the AC outlet to which this device is
connected. This is to avoid damaging the device by local lightning strikes and other electrical surges.
• Postpone installation until there is no risk of thunderstorm or lightning activity in the area.
• Do not cover the device or block the airflow to the device with any other objects. Keep the device away from
excessive heat and humidity and keep the device free from vibration and dust.
• Wipe the device with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners
directly on the device or use forced air to remove dust.
• Do not use this product near water: for example, near a bathtub, washbowl, kitchen sink or laundry tub, in a wet
basement, or near a swimming pool.
• Upon c
ompletion of any service or repairs to this device, ask the service technician to perform safety checks to
determine that the device is in safe operating condition.
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• Do not open the device. Do not perform any servicing other than that contained in the installation and
troubleshooting instructions. Refer all servicing to qualified service personnel.
• This device should not be used in an environment that exceeds 40º C.
SAVE THESE INSTRUCTIONS
Note to CATV System Installer — This reminder is provided to call the CATV system installer’s attention to Section
820.93 of the National Electric Code, which provides guidelines for proper grounding and, in particular, specifies that
the Coaxial cable shield shall be connected to the grounding system of the building, as close to the point of cable
entry as practical
FCC STATEMENTS
FCC Interference Statement
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15
of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the device off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the device and receiver.
.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This
device may not cause harmful interference, and (2) This device must accept any interference received, including
interference that may cause undesired operation.
FCC CAUTION: Any changes or modifications not expressly approved by Motorola for compliance could void the
user’s authority to operate the equipment.
FCC DECLARATION OF CONFORMITY
Motorola Inc, 101 Tournament Drive, Horsham, PA 19044, 1-215-323-1000, declares that the SURFboard® SB5101
DOCSIS® 2.0 Cable Modem complies with 47 CFR Parts 2 and 15 of the FCC rules as a Class B digital device.
INDUSTRY CANADA (IC) STATEMENT
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
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VOLUNTARY CONTROL COUNCIL FOR INTERFERENCE FROM INFORMATION TECHNOLOGY
EQUIPMENT (VCCI)
This is a Class B product based on the standard of the Voluntary Control Council for Interference from Information
Technology Equipment (VCCI). If this is used near a radio or television receiver in a domestic environment, it may
cause radio interference. Install and use the equipment according to the instruction manual.
INTERNATIONAL DECLARATION OF CONFORMITY
We,
Motorola, Inc.
101 Tournament Drive
Horsham, PA, U.S.A.
Declare under our sole responsibility that the
SB5101 series
To which the declaration relates is in conformity with the following standards:
EN 60950-1
EN 55022
EN 55024
EN 61000-3-2
EN 61000-3-3
The following provisions of the Directive(s) of the Council of the European Union:
EMC Directive 2004/108/EC
Low Voltage Directive 2006/95/EC
Waste Electrical and Electronic Equipment (WEEE) Directive 2002/96/EC
Restriction of the Use of Certain Hazardous Substances in Electrical Equipment (RoHS) Directive 2002/95/EC
CARING FOR THE ENVIRONMENT BY RECYCLING
When you see this symbol on a Motorola product, do not dispose of the product with residential or
commercial waste.
Recycling your Motorola Equipment
Please do not dispose of this product with your residential or commercial waste. Some countries or
regions, such as the European Union, have set up systems to collect and recycle electrical and
electronic waste items. Contact your local authorities for information about practices established for
your region. If collection systems are not available, call Motorola Customer Service for assistance.
Please visit www.motorola.com/recycle for instructions on recycling.
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Overview
1
®
Thank you for purchasing a Motorola SURFboard
familiar with the product before starting the installation. To learn more about Motorola products, visit us
at www.motorola.com.
Inside the Box
Before installing your Motorola SB5101U / SB5101N Digital Voice Modem, verify that the items listed
below are in the box:
Items
Power Supply
product. Please take a few moments to become
Ethernet cable
Installation
CD-ROM (Provided with
the SB5101U only)
SB5101U / SB5101N
Install Sheet
Software License and
Warranty Card
1 Overview 7
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