Motorola SB5101 User Manual

R R

ETHERNET

USB

CABLE

S/N:PPPPMMYJJJSSSSSCAABBCCCC

HFCMAC ID: ABCDEF012345

USBCPE MAC ID:ABDCEF012345

CUSTOMERS/N:BCDFGHJKLMNP

SURFboard

SURFboard Cable Modem

Cable Modem

Quick Reference Guide

USBDrivers

InstallationAssistant

UserGuide

UninstallUSB Driver

ContactInformation

e l

InstallationCD-ROM

USPatent& Trademark Office. All other product or

MOTOROLAandthe Stylized M Logo are registered in the

SB5100Series SURFboard CableModem

servicenamesare the property of their respective owners.

2002©Motorola,Inc.

502238-001

Insert the CD-ROM only if you are going to make a USB connection or to read the SB5100 User Guide.

Ethernet

USB

Power adapter may vary from illustration

Do not connect both the Ethernet and

USB Cable to your PC. Use one or

the other depending on your

PC Configuration.

Your computer may vary from illustration

SURFboard Cable Modem

Troubleshooting

This information is to help you quickly solve a problem. Before calling your service provider, try unplugging

and plugging in the cable modem power cord in the AC wall outlet to restart the cable modem.

The Problem

Green POWER light is OFF

Cannot receive or send data

501653-001 MGBI

Standby

SURFboardCable Modem User Guide

Introduction

BeforeYou Begin

Installationand Configuration Overview

Troubleshooting

ContactUs

FrequentlyAsked Questions

The Solution

Check that the power adapter is plugged in. Power adapter may vary from illustration.

Try pressing the Standby button.

If you have cable TV, check that your TV is working and the picture is clear. If you cannot receive your regular TV channels, your data service will not function.

Try pressing the Standby button if the Standby light is ON.

Check the coaxial cable at the cable modem and wall outlet. Hand-tighten if necessary.

Check that the USB or Ethernet cable is properly connected to the cable modem and your computer.

Check the IP address by following the steps in “Verifying the IP Address in Windows®95, 98, or Windows Me®”or “Verifying the IP Address in Windows®2000 or Windows XP™” in the

S B S 5 U 1 R 0 C F

0 a b b o l a e

r d

® o d

User Guide (on the CD-ROM). For non Windows users, you must have Adobe Acrobat Reader installed before opening the User Guide. Call your cable provider if you need an IP address.

CableModem

Check the lights on the front panel. Note the first light from top to bottom that is off. This light indicates where the error occurred as described in “Front-Panel Lights and Error Conditions” in the User Guide (on the CD-ROM).