Motorola SB4100 User Manual

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Cable Modem

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Regulatory Information

Federal Communications Commission Radio and Television Interface Statement for a Class 'B' Device.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in the residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.

If the equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:

• Increase the separation between the equipment and the affected receiver

• Connect the equipment on a circuit different from the one the receiver is on

You may find the following booklet, prepared by the Federal Communication Commission, helpful:

How to Identify and Resolve Radio-TV Interference Problems Stock No. 004-000-0342-4, U.S. Government Printing Office Washington, DC 20402

Changes or modification not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

This product was FCC compliant under test conditions that included the use of the supplied cable between system components. To be in compliance with FCC regulation, the user must use this cable and install it properly.

Different types of cord sets may be used for connections to the main supply circuit. Use only a main line cord that complies with all applicable product safety requirements

of the country of use.

Declaration of Conformity

According to 47CFR, Parts 2 and 15 for Class B Personal Computers and Peripherals; and/or CPU Boards and Power Supplies used with Class B Personal Computers, Motorola BCS, 6450 Sequence Drive, San Diego, CA 92121, 1-800-225-9446, declares under sole responsibility that the product identifies with 47CFR Part 2 and 15 of the FCC Rules as a Class B digital device. Each product marketed is identical to the representative unit tested and found to be compliant with the standards. Records maintained continue to reflect the equipment being produced can be expected to be within the variation accepted, due to quantity production and testing on a statistical basis as required by 47CFR

2.909. Operation is subject to the following condition: This device must accept any interference received, including interference that may cause undesired operation. The above named party is responsible for ensuring that the equipment complies with the standards of 47CFR, Paragraph 15.101 to 15.109. The Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.

The SB4100 meets one or more of the standards listed:

Declaration of Conformity

Broadband Communications Sector

Declare under our sole responsibility that the

SURFboard Cable Modem Model SB4100i, SB4100E

To which the declaration relates is in conformity with the following standards:

EN55022 EN55024 EN60950 CISPR 22 CISPR 24 IEC950 : 1991 + A1 : 1992 + A2 : 1993 + A3 : 1995 + A4 : 1996

Following the provisions of the Directive(s) of the Council of the European Union:

EMC Directive 89/336/EEC Low Voltage Directive 73/23/EEC

This product was qualified under test conditions that included the use of the supplied cable between system components. To be in compliance with regulation, the user must use this cable and install it properly.

Use only an ac line cord that complies with the country's product safety requirements. Use only a shielded Ethernet cable (STP) that complies with FCC regulations.

Model Standards

SB4100 FCC Part 15, ICES-003, UL/C-UL (UL1950 3rd Edition) SB4100i EN55022, EN55024, EN60950, CISPR 22, CISPR 24, IEC950 : 1991 + A1 : 1992 + A2 : 1993 + A3 : 1995 + A4 :

1996, FCC Part 15, UL/C-UL (UL1950 3rd Edition)

SB4100E EN55022, EN55024, EN60950, CISPR 22, CISPR 24, IEC950 : 1991 + A1 : 1992 + A2 : 1993 + A3 : 1995 + A4 : 1996

Motorola, Inc.

6450 Sequence Drive

San Diego, CA, U.S.A.

Canadian Compliance

This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe B respects toutes les exigences du Règlement sur le matériel brouilleur du Canada.

Warning

TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS APPLIANCE TO RAIN OR MOISTURE.

Caution

TO PREVENT ELECTRICAL SHOCK, DO NOT USE THIS PLUG WITH AN EXTENSION CORD, RECEPTACLE, OR OTHER OUTLET UNLESS THE BLADES CAN BE FULLY INSERTED TO PREVENT BLADE EXPOSURE.

Caution

THESE SERVICING INSTRUCTIONS ARE FOR USE BY QUALIFIED PERSONNEL ONLY. TO REDUCE THE RISK OF ELECTRICAL SHOCK, DO NOT PERFORM ANY SERVICING OTHER THAN THAT CONTAINED IN THE INSTALLATION AND TROUBLESHOOTING INSTRUCTIONS UNLESS YOU ARE QUALIFIED TO DO SO. REFER ALL SERVICING TO QUALIFIED SERVICE PERSONNEL.

Repairs

If repair is necessary, contact your cable modem service provider.

or used to make any derivative work (such as translation, transformation or adaptation) without written permission from Motorola, Inc.

Motorola, Inc. reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola, Inc. to provide notification of such revision or change. Motorola, Inc. provides this guide without warranty of any kind, either implied or expressed, including, but not limited, to the implied warranties of merchantability and fitness for a particular purpose. Motorola, Inc. may make improvements or changes in the product(s) described in this manual at any time.

and MOTOROLA are registered trademarks of Motorola, Inc. Macintosh is a registered trademark of Apple Corporation. Microsoft and Windows are registered trademarks of Microsoft Corporation. Netscape is a registered trademark of Netscape Communications Corporation. SURFboard and the SURFboard logo are registered trademarks of Motorola, Inc. UNIX is a registered trademark of the Open Group.

Windows screens reproduced by permission of Microsoft Corporation.

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Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting

Cable Modem

Easier!

Always on, always connected

Faster! **

Up to 100 times faster than a phone modem

Better! ***

A great choice for internet access

Just open your browser and

Congratulations, you now have a new state-of-the-art SURFboard

or SB4100E, cable modem. These high-speed modems enable you to connect your home or business computer to a DOCSIS-compliant or EuroDOCSIS-compliant (SB4100E) data network. The SB4100 transmits and receives data at much higher speeds than traditional telephone or ISDN modems.

It provides high-speed access to the Internet and other online services.

* Unlike analog phone modems and ISDN

you’re always on, always connected.

** Actual speed will vary. Many network and

other factors affect download speeds.

*** SURFboard is made by the company with

over 50 years of cable TV expertise.

SB4100, SB4100i,

A new Universal Serial Bus (USB) port is available for a single-user direct connection to USB-equipped computers. The standard Ethernet connection provides network service to single or multiple users.

For all models, just open your browser and surf.

In this manual when we refer to SB4100 we are referring to SB4100, SB4100i, and SB4100E.

surf

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Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting

Front Panel

The five front-panel lights provide information about power, communications, and errors. The standby button suspends internet service.

Item Description

1 Power When the light is flashing, startup diagnostics are being performed. 2 Receive When the light is flashing, the SB4100 is scanning for a receive channel connection. 3 Send When the light is flashing, the SB4100 is scanning for the send channel connection. 4 Online When the light is flashing, the SB4100 is scanning for the network configuration 5 Activity When the light is flashing, the SB4100 is transmitting or receiving data. 6 Standby Press and the LED lights turn off indicating the Ethernet and USB ports are disabled

A solid light indicates the SB4100 is powered on.

A solid light indicates the channel connection is acquired.

server connection. A solid light indicates the network connection is acquired.

When the light is off, the SB4100 is not transferring data.

(not receiving or transmitting data). The cable connection to the service provider remains active. Internet service is interrupted until the Standby button is pressed again. The Standby button offers added Internet security.

If an error occurs, the lights provide a quick way of detecting the problem. See Troubleshooting for more information.

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Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting

Rear Panel

The rear panel provides cabling connectors, status lights, and power plug.

Item Description

1 LINK/ACT When the light is on, the Ethernet connection is available. A blinking light indicates

data is being transferred.

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4 5 6

2 This port is the Ethernet connector that transfers data to and from your computer. 3 100 The light is on when a 100Base-T link is established and off when a 10Base-T link

is established.

4 USB This port provides a direct connection to USB equipped computers. 5 This is the recessed reset button. 6 CABLE This port transfers data to and from the service provider. 7 POWER This connector provides power to the SB4100.

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Power cord

10/100Base-T shielded Ethernet cable

Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting

Equipment Check

Before you begin the installation, check that you have:

Item Description

Power cord Required to connect the SB4100 to the electrical outlet.

One 10/100Base-T shielded Ethernet cable

One USB cable Required for connecting to the USB port.

Required for connecting to the Ethernet port.

SB4100 User Guide CD-ROM

USB cable

SB4100 User Guide CD-ROM Contains User Guide and USB drivers necessary

for connecting to USB port.

You need to purchase a 75-ohm coaxial cable with F-type connectors for connecting your SB4100 to the nearest cable outlet. If you have a TV attached to the cable outlet, you may need a 5-900 MHz splitter to use both the TV and the SB4100.

These items are readily available at consumer electronic stores and departments.

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Introduction Before You Begin Installation Operation Basic Configuration Troubleshooting

The Ethernet card must be installed before the SB4100. If it isn't, follow the installation instructions that came with your Ethernet card.

System Requirements

To use the SB4100 with your computer system, you need the following:

Service Provider

You must sign up with your data service provider who provides access to the Internet and other online services.

Computer

Your computer must be equipped with a USB or Ethernet port and the Transport Control Protocol/Internet Protocol (TCP/IP) to access the SB4100. The SB4100 is compatible with

Microsoft operating systems.

Computers using Windows Macintosh systems must use the Ethernet connection.

HTML Browser

Any standard HTML (web) browser works with the SB4100.

, Macintosh®, and UNIX

95, UNIX, or

Ethernet Card or USB Special Software

Any standard 10/100Base-T Ethernet card operates with the SB4100. This is not needed if connecting to the USB port. The Ethernet card must be installed before the SB4100. If it is not, follow the installation instructions included with your Ethernet card.

The USB connection is supported by Windows 98, Windows 2000, and Windows Me, and requires special software to operate. All USB drivers are on the CD-ROM supplied with your SB4100.

Your computer must be configured for TCP/IP and have an IP address for the SB4100 to operate. Your service provider furnishes the IP address.

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