
HELLOMOTO
Thanks for purchasing the
MOTO
Q™ 9m wireless phone! It’s a phone with a distinct edge—personalization,
music, videos, and e-mail—all in a streamlined, intelligent, must-have device.
Anytime Entertainment –
Can’t live without your favorite movies or music? Purchase V CAST music or videos.

Here’s a quick anatomy lesson.
Navigation Key Center Select Key
Thumb Wheel
Right Soft Key
Send Key
Left Soft Key
Light Sensor

From the home screen, press
Start
to open the main menu.
08
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No.9 (Scherzo) Ludwig van
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wireless
c
Internet
Explorer
Get
Applications
Wireless Sync Messaging
Mutimedia Home Screen Menu Screen
Press and release
Press
up, down, left,
g @ x g

Motorola, Inc.
Consumer Advocacy Office
1307 East Algonquin Road
Schaumburg, IL 60196
www.hellomoto.com
Certain mobile phone features are dependent on the capabilities
and settings of your service provider’s network. Additionally,
certain features may not be activated by your service provider,
and/or the provider’s network settings may limit the feature’s
Caution:
Changes or modifications made in the radio phone, not
expressly approved by Motorola, will void the user’s authority to
operate the equipment.
Software Copyright Notice
The Motorola products described in this manual may include
copyrighted Motorola and third-party software stored in
semiconductor memories or other media. Laws in the United
States and other countries preserve for Motorola and third-party
software providers certain exclusive rights for copyrighted
software, such as the exclusive rights to distribute or reproduce

contents
start menu . . . . . . . . . . . . . . . . 8
Use and Care . . . . . . . . . . . . . . 9
essentials . . . . . . . . . . . . . . . . 10
about this guide . . . . . . . . . 10
tips & tricks . . . . . . . . . . . . . . 23
basics . . . . . . . . . . . . . . . . . . . 24
display . . . . . . . . . . . . . . . . . 24
volume . . . . . . . . . . . . . . . . 30
personalize . . . . . . . . . . . . . . . 47
profiles. . . . . . . . . . . . . . . . . 47
home screen . . . . . . . . . . . . 49
home screen shortcuts . . . . 51

international calls. . . . . . . . . 58
speed dial . . . . . . . . . . . . . . 58
voicemail . . . . . . . . . . . . . . . 59
three-way calling . . . . . . . . . 60
e-mail, text, & MMS
messages . . . . . . . . . . . . . . . . 61
set up personal e-mail (such
modem link . . . . . . . . . . . . . 88
using WiFi cards . . . . . . . . . 91
other features . . . . . . . . . . . . . 92
advanced calling . . . . . . . . . 92
contacts. . . . . . . . . . . . . . . . 93
more personalizing . . . . . . . 95
call times . . . . . . . . . . . . . . . 99
Hearing Aids . . . . . . . . . . . . 125
WHO Information . . . . . . . . 126
Registration . . . . . . . . . . . . 126
Export Law . . . . . . . . . . . . . 127
Recycling Information . . . . 127
Perchlorate Label . . . . . . . . 128
Privacy and Data Security . . . 128

start menu
To open the menu from the home screen,
press
Start
(left soft key). These menu items
can appear in grid or circular view.
g
Internet Explorer
@
Get Applications
)
Settings
• Phone
• Sounds
• Profiles
• Home Screen
•Clock & Alarm
• Connections
• Security
\
Voice Recognition
/
File Manager
A
ActiveSync
Å
Call History

Use and Care
Use and Care
To care for your Motorola phone, please keep it away from:
liquids of any kind dust and dirt
Don’t expose your phone to water, rain,
Don’t expose your phone to dust, dirt, sand,

essentials
battery
Battery Use & Battery Safety
CAUTION:
Before using the phone for the
first time, read the
Important Safety and
Legal Information
included in the

•Important:
Motorola mobile devices are
designed to work best with qualified batteries.
If you see a message on your display such as
Invalid Battery
or
Unable to Charge
, take the following
steps:
•
Remove the battery and inspect it to
confirm that it bears a Motorola “Original
expose batteries to temperatures below 0°C
(32°F) or above 45°C (113°F) when charging.
Always take your mobile device with you
when you leave your vehicle
•
When storing your battery, keep it in a cool,
dry place.
•
It is normal over time for battery life to

appliance or heat source, such as a hair dryer
or microwave oven.
• Use care when handling a charged
battery
—particularly when placing it inside a
pocket, purse, or other container with metal
objects. Contact with metal objects (such as
jewelry, keys, beaded chains) could complete
battery installation
12

battery charging
New batteries are not fully
charged. Plug the battery
charger into your phone and
an electrical outlet. It might
take several seconds to start
charging. When finished,
conserve battery charge
Using certain features can quickly deplete your
battery’s charge.
These features can include
downloading music, using the camera, replaying
video clips, and using Bluetooth® wireless
connections.
You can conserve your battery’s charge:
ò
C
A
P
S

•
Turn off Bluetooth power when you are not
using it (see page 83).
•
Remove your optional WiFi card when you are
not using it.
turn it on & off
make a call
From the home screen, enter a phone number and
press the Send key (
N
) to make a call.
Note:
To voice dial,
press and hold
the speaker key
(
A
). When prompted, say “Call,” followed by a
number or contact name.

•
If you are on a call and another call comes in,
you can ignore the new call to let it go to
voicemail
or
answer the new call and put the
current call on hold by pressing the Send
key (
N
).
store a phone number
2-second pause (shows as a
p
) or scroll to
Insert Wait
to
tell your phone to prompt you before dialing the
remaining digits (shows as a
w
).
Tip:
If you get a call from someone who isn’t in your
contacts, you can add them to your contacts from
Call History
by pressing the left soft key (-) (
Save
).

see your phone number
1
From the home screen, press the left soft key
(
-
) (
Start
).
2
Use the navigation key (S) to scroll to
Settings
and
press the center select key (
s
).
3
Scroll to
Phone
and press the center select
To insert a miniSD memory card:
1
Open the card slot cover
by putting your fingernail
on the ridge of cover and
gently lifting it away from
the phone. (The cover
remains attached to the

appear if you are using a wired headset or
Bluetooth headset although you can still access
the content on your memory card.)
Caution:
Don’t bend or scratch your memory card.
Keep it away from static electricity, water, and dirt.
Note:
Your phone supports miniSD cards up to 4 GB
(up to 32 GB as cards are available). To save memory
get to know your two
home screens
Your phone has a multimedia home screen
08
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No.9 (Scherzo) Ludwig van
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and a standard home screen.
send a text message
1
From the home screen, use the keypad to enter
the phone number of the person you want to
send a text message to.
Note:
You can send a message to a contact by
pressing the right soft key (
+
) (
Contacts
). Use the
Verizon Wireless
Email (0) SMS (0) MMS (0) VMail (0)
No upcoming appointments.
Profile: Normal
12/31/07
12:00 PM
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/

enter text
You can enter text and numbers using the keypad.
When you select a field that requires text or numbers,
the phone automatically selects the appropriate entry
mode.
An indicator at the top right of the display shows the
Press the function key
(
H
) in a text entry
screen to select an
entry mode:
entry modes
Â
Enter the first letter of a sentence in
Fn
C

Use these text entry keys:
characters instead of using the predicted text, press
the space bar.
To turn off text prediction:
1
From the home screen, press the left soft key
(
-
) (
Start
).
2
Use the thumb wheel to scroll to
Settings
and press
text entry
delete
Press the back key (À).
start a
new line
Press the enter key (j).

browse the Web
You can browse the Web with Internet Explorer®
Mobile.
1
Press the left soft key (-) (
Start
).
2
Use the thumb wheel to scroll to
Internet Explorer
and
press the thumb wheel or center select key (
s
)
go to Web page
1
With the browser open, press the right
soft key (
+
) (
Menu
).
2
Use the thumb wheel to scroll to
Address Bar
and
press the thumb wheel or center select key (
s
)
to select it.

2
Use the thumb wheel to scroll to
Tools
and press
the thumb wheel or center select key (
s
) to
select it.
3
Scroll to
Options
and press the center
select key (
s
).
4
Scroll to
Connections
and press the center
select key (
s
).
add a Favorite
1
While viewing a Web page, press the right
soft key (
+
) (
Menu
).
2
Use the thumb wheel to scroll to
Add to Favorites
and
press the thumb wheel or center select key (
s
)
to select it.

tips & tricks
From the home screen
(page 24), you can use these
shortcuts. For battery tips, see page 13.
To… Do t h is …
play games
or music
To keep playing games and music on
a flight, turn off your network and
To… Do t hi s…

basics
See page 2 for a basic phone diagram.
display
The thumb wheel is the quickest way to navigate this
screen, but you can also use the navigation key (
S
).
To select an icon, use the thumb wheel to highlight it

meet your multimedia home
screen icons
multimedia home screen icons
x
skip back to previous file
—Within the
first two seconds of playing a file, use the
thumb wheel to scroll to the rewind icon
y
pause/play
—Use the thumb wheel to
scroll to the pause/play icon (
y
) and
press the thumb wheel once to play. Press
it again to pause.
z
skip to the next file
—Use the thumb
multimedia home screen icons

library
—Use the thumb wheel to scroll to
either the music & video mode ( ) or
pictures ( ) icon and press the thumb
wheel to select it. Then select the library
icon ( ) to view the libraries for either
types of files. When you are finished,
multimedia home screen icons
music & video mode
—Use the thumb
wheel to scroll to this icon and press the
thumb wheel to select it. Then select the
library icon ( ) to browse through video
and music files.
multimedia home screen icons

e
camera
—Use the thumb wheel to scroll
to this icon and press the thumb wheel to
open the camera in full screen mode.
Press the center select key (
s
) to take a
picture or press the left soft key (
-
) or
right soft key (
+
) to view camera options
multimedia home screen icons
.
volume
—Use the thumb wheel to scroll
to this icon and press the thumb wheel to
select it. Then use the thumb wheel or
navigation key (
S
) to adjust the level.
When finished, press the center select
key (
s
).
multimedia home screen icons

the standard home screen in a variety of ways (see
page 49).
Press the home key (
X
) to return to the home
screen.
Verizon Wireless
Email (0) SMS (0) MMS (0) VMail (0)
12/31/07
12:00 PM
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ò
Left Soft Key Right Soft Key
Navigation
& Center
Select Key
Send Key
Power/
End
Key

,
Voicemail Indicator –
Shows
when you have new voicemail.
C
Message Indicator –
Shows when
you receive new e-mail messages.
G
Roam Indicator –
Shows G when
your phone is seeking or using a
Ô
Bluetooth Handsfree Indicator –
Shows when your phone is
connected to a Bluetooth handsfree
device.
Õ
Stereo Bluetooth Headset
Indicator –
Shows when your
phone is connected to a stereo Bluetooth

^
Battery Level Indicator –
Vertical bars
show the battery charge level. Recharge
the battery when your phone shows one
or two bars.
Ù
Charging Indicator –
Shows
when the USB charger is
connected to the phone and charging.
Ö
Memory Card Indicator –
Shows
when you have a removable
memory card inserted.
Ú
TTY Indicator –
Shows when TTY mode
is on (see page 92).

•
Want to turn off a sound? Press the left soft
key (
-
) (
Start
). Scroll to
Settings
, then
Sounds
, and
select
None
.
Tip:
You can eliminate the ringer volume instantly
when an incoming call comes in—just use the thumb
wheel to turn the ringer off.
Bluetooth headset press the right soft key (
+
) (
Menu
),
scroll to
Handsfree Off
. Press the right soft key (+) (
Menu
)
and scroll to
Speakerphone On
.
lock & unlock phone
You can manually lock your phone to prevent

2
Use the thumb wheel to scroll to
Settings
and press
the thumb wheel or center select key (
s
) to
select it.
3
Scroll to
Security
and press the center
select key (
s
).
4
Scroll to
Device Lock
and press the center
select key (
s
).
settings and all content stored in phone memory. To
perform a hard reset, hold down the center
select key (
s
) for 5 seconds while turning the phone
on. Use the thumb wheel to scroll to
Continue Rebooting
and press the center select key (
s
).
Note:
You can make emergency calls on a locked
phone (see page 57). A locked phone still rings or

2
Use the thumb wheel to scroll to
Wireless Manager
and press the thumb wheel or center
select key (
s
) to select it.
3
Scroll to
All
and press the center select key (s).
4
Press the left soft key (-) (
Done
).
Use the same steps to turn Bluetooth and phone
2
Use the thumb wheel to scroll to
File Manager
and
press the thumb wheel or center select key (
s
)
to select it.
task manager
Applications run on your phone until you use the Task

Tip:
Need to kill a running program? In
Task Manager
,
select the program and press the right soft key (
+
)
(
Menu
), scroll to
Kill
and press the center
select key (
s
).
Note:
To completely remove a program from your
phone, from the home screen, press the left soft key
(
-
) (
Start
), then scroll to and select
Settings
, and then

entertainment
Have fun with your phone!
get & play V CAST
VCAST Music
, and pressing the center select
key (
s
).
Note:
Your phone must be in an EVDO coverage

After you press
Buy
, your phone shows song
details and price.
4
Press the center select key (s) (
Buy
) to confirm
your selection.
5
When you see a confirmation that your purchase
was successful and your music is available for
download, press the center select key (
s
) (OK)
play songs & videos
You can play audio and video files from the multimedia
home screen or the standard home screen.
play songs & videos from the
multimedia home screen

4
Select
All Media
and press the center
select key (
s
).
5
Scroll to the file you want and press the center
select key (
s
) to play it.
Note:
For descriptions of the control keys, see
page 24.
1
From the standard home screen, press the left
soft key (
-
) (
Start
).
2
Use the thumb wheel to scroll to
Windows Media
and
press the thumb wheel or the center
select key (
s
) to select it.
3
To play files stored on your memory card, press
the right soft key (
+
) (
Menu
), scroll to and select

6
Scroll to
All Media
and press the center
select key (
s
).
7
Scroll to your file and press the center
select key (
s
) to play it.
media player controls (standard home screen)
play/
To play or pause a music or video file,
fast
forward/
rewind
To fast forward or rewind, press and
hold the navigation key (
S
) left or
right.
mute/
unmute
To quickly turn the sound on or off,
press the space bar.
media player controls (standard home screen)

2
Use the thumb wheel to scroll to
Options
and press
the thumb wheel or center select key (
s
) to
select it.
3
Scroll to
Buttons
and press the center
select key (
s
).
4
Scroll to the media player action you want to
assign a button or key press.
download & copy files
You can copy or download media files from your
computer or the Internet onto your phone.
transfer files from your
computer

computer system requirements
To access the V CAST Music Store from a computer or
to transfer files from a computer to your phone, you
need the Windows® XP operating system, Windows
Media Player, and an active internet connection.
If you have the Windows XP operating system and an
internet connection, you can download Windows
The songs are imported to the Windows Media
Player Library.
transfer files to your phone
To sync your computer with your phone using
Windows Media Player and a USB cable, see
“synchronize” on page 77.

After a pause, the camera opens in full screen. Press
the left soft key (
-
) to see the regular viewfinder:
2
Aim the camera lens at the photo subject.
3
To take a picture, press the center
select key (
s
). Your phone saves the picture and
shows it in the viewfinder.
Tip:
Can’t find your pictures? From the multimedia
home screen, select the pictures icon ( ), select the
library icon ( ), and then select
Update Photo Album
.
Pictures & Videos
IMAGE
AREA

picture options
When viewing picture thumbnails or video previews in
the Pictures & Videos gallery, to see picture options,
press the right soft key (
+)(Menu
):
option
Send via
Send a photo via Bluetooth wireless.
Options
Select from these options:
General
—Determine default picture
sizes for e-mail and rotating picture
settings.
Slide Show
—Select default slide show
option

(+)(
Menu
), you can choose from these
additional options:
•
To use the photo as the home screen, select
Use as Home Screen
.
•
To view image properties, like the filename,
select
Properties
.
5
Aim the camera lens (on the back of the phone) at
yourself.
6
When you hear the camera shutter sound, your
phone takes the photo and shows it in the
viewfinder.

select key (s). Then press the right soft key
(
+
) (
Menu
) and scroll to
Video
.
3
Press the center select key (s) to begin
recording a video. The viewfinder shows what
you are recording.
4
Press the left soft key (-) (
Stop
) to end recording
the video altogether, or press the right soft key
(
+
) (
Pause
) to pause recording and the right soft
key (
+
) (
Resume
) to continue recording.
Pictures & Videos
VIDEO
AREA

video options
In the video viewfinder, press the right soft key (+)
(
Menu
) and scroll to
Options
to open the video options
menu:
icon ( ) and press the thumb wheel or center
select key (
s
) to select it.
2
Scroll to the library icon ( )and press the center
select key (
s
).
3
Select
Videos
and press the center select key (s).
4
Select
All Videos
or
By Genre
to select a type of video
option
Camera
Select default save locations, video

Note:
For more video playback and Windows® Media
Player features, see page 46.
The video clip plays in the
Windows Media Player
.
video playback options
In the video playback window press the right soft key
(
+
) (
Menu
) and scroll to
Options
to choose from the
following options:
Windows Media
option
Playback
Determines how the time counter

personalize
It’s your phone, make it that way!
Tip:
For the quickest way to customize your phone,
open the Start menu by pressing the left soft key (
-
)
You can choose from these profiles:
Normal Vibrate Automatic
Silent Outdoor

Note:
The
Automatic
profile is the same as
Normal
, except
that it automatically switches to
Vibrate
during any event
stored in your Calendar.
change ring tones in profile
You can change the ring tones for incoming calls and
other events. Your changes are saved in the current
4
Scroll to the sound you want to change, press left
or right on the navigation key (
S
) to change it,
and then press the left soft key (
-
) (
Done
).
Note:
Downloading a sound file for a ring tone does
not automatically save it in the Sounds location.
To move your sound file:

4
Highlight the sound file you want to copy to the
Sounds location and press the right soft key (
+
(
Menu
).
5
Scroll to
File
and press the center select key (s).
6
Scroll to
Copy to
and press the center
select key (
s
).
(background) image or changing your layout and color
scheme.
Note:
You can switch between the standard home
screen and the multimedia home screen by pressing
and holding the home screen toggle key (
?
). For
details, see “display” on page 24.
1
From the home screen, press the left soft key

You can change the following settings:
Note:
The image file format must be GIF, JPG, or BMP.
1
Copy the image file you want from your computer
to your phone:
•
To use Bluetooth®, see page 77.
•
To use Microsoft ActiveSync® or Windows®
Mobile Device Center, see page 77.
options
Home screen
layout
Select a layout for the home screen
from various predefined schemes
that you can customize further.
Color scheme
Select a color scheme for

6
Press the right soft key (+) (
Finish
) to set the
picture as the home screen background image.
home screen shortcuts
In the standard home screen view (see page 24
for view descriptions), you can use the
5
Scroll to
Define Shortcuts
and press the center
select key (
s
).
6
Use the navigation key (S) to select shortcuts,
and then press the left soft key (
-
) (
Done
).
To customize the right soft key as a shortcut to
your favorite feature
(for soft key location, see
page 2):

Note:
This option might be restricted or unavailable if
your home screen shows scrolling headlines from
your service provider.
start menu
You can customize your start menu.
View
Select list, grid, small circular, or large
circular view.
Background
Select a picture for your start menu
background image.
options

2
Use the thumb wheel to scroll to
Settings
and press
the thumb wheel or center select key (
s
) to
select it.
3
Scroll to
Clock & Alarm
and press the center
select key (
s
).
4
Select
Date and Time
and press the center
select key (
s
).
backlight
To save battery life, your
backlight
turns off when
you’re not using your phone. The backlight turns back
on when you press a key.
To set how long your phone waits before the
backlight turns off:

answer options
You can choose to use
any key
to answer a call.
1
From the home screen, press the left soft key
(
-
) (
Start
).
2
Use the thumb wheel to scroll to
Settings
and press
the thumb wheel or center select key (
s
) to
third-party applications
Third-party applications, or add-on programs, can
include e-mail, security, mobile office, and productivity
software. These products can typically be downloaded
and installed immediately. Compatible commercial and
free applications are available on the Internet.

calls
To make and answer calls, see page 14.
turn off a call alert
2
Use the thumb wheel to scroll to
Call History
and
press the thumb wheel or center select key (
s
)
to select it.

redial
1
Press the Send key (N) from the home screen
to see the dialed calls list.
2
Use the thumb wheel to scroll to the entry you
want to call, then press the Send key (
N
).
If you hear a
busy signal
and see
Call Failed,
E-mail
Send an e-mail message to this
contact (if you already have the
contact’s e--mail address).
View Timers
View the call times for this call and all
calls.
options

2
Use the thumb wheel to scroll to
Call History
and
press the thumb wheel or center select key (
s
)
to select it.
3
Press the right soft key (+) (
Menu
).
4
Scroll to
Filter
and press the center
select key (
s
).
Tip:
You can set your phone to play a distinctive ringer
ID for specific entries in your contacts (see page 93).
emergency calls
Your service provider programs one or more
emergency phone numbers, such as 911, that you can

international calls
If your phone service includes international
dialing, press and hold
0
to insert your local
international access code (indicated by
+
). Then, press
the keypad keys to dial the country code and
phone number.
speed dial phone numbers
You can set the speed dial to call the entries in your
phone’s contact list.
1
From the home screen, press the right soft key
(
+
) (
Contacts
).
2
Use the thumb wheel to scroll to the desired

Note:
Speed dial 1 is reserved for calling your
voicemail.
To
delete
a speed dial entry, press the left soft key
(
-
) (
Start
) and select
Speed dial
. Scroll to the entry,
press the right soft key (
+
) (
Menu
), and select
Delete
.
speed dial feature shortcuts
4
In the
Keypad Assignment
, select the speed dial
number to use and press the left soft key (
-
)
(
Done
).
Note:
Speed dial 1 is reserved for calling your
voicemail.
To delete a shortcut, press the left soft key (
-
) (
Start
)
and select
Speed dial
. Scroll to the entry, press the right

When you
receive
a voicemail message, your phone
shows the voicemail message indicator
,
and
New Voicemail
.
To check voicemail messages
, press and hold 1.
three-way calling

e-mail, text, & MMS messages
If you have problems setting up e-mail or
synchronizing
, visit
www.motorola.com/support/q9m
or
call the Motorola Customer Support Center at
1-800-331-6456 (United States), 1-888-390-6456 (TTY/
set up personal e-mail
(such as Yahoo or
Gmail, etc.)

3
Scroll to
New E-Mail Account
and press the center
select key (
s
).
4
Enter your e-mail address, select
Try to get e-mail server
settings from internet
, and press the right soft key (+)
(
Next
).
5
Enter your e-mail user name and password.
set up personal e-mail
(such as MSN e-mail or
Hotmail)
Use the Web browser to access your MSN e-mail or
Hotmail. For details about browsing the Web, see
page 21.

3
Press the right soft key (+) (
Menu
),
select
Add Server Source
, and press the center
select key (
s
).
4
In
Server Address
, enter the exchange server address
and press the right soft key (
+
) (
Next
).
Note:
You might be required to check
This server
requires an encrypted (SSL) connection
.
10
Press the left soft key (-) (
Finish
).
11
Press the left soft key (-) (
Sync
) to synchronize
your phone with the Exchange server and then go
to the steps in “sync over the air” on page 63.
After you configure your synchronization settings, you
can modify your settings, synchronization schedule,
and connections. To find the settings, press the left

Microsoft® Exchange Server). For details, see the
support information on page 108 and the
MOTO
Q
9m support Web site at:
www.motorola.com/support/
q9m
You can also contact your system administrator to set
up this synchronization.
Note:
If you are out of network coverage, and your
To use Microsoft®
ActiveSync
or Windows®
Mobile
Device Center
to synchronize information between
your phone and computer, see page 77.
receive & read
messages

return to the folder list, press the right soft key (+)
(
Menu
), and select
Folders
.
To read a message
, press the navigation key (S) to
scroll to the message and press the select key
s
to
open it.
When you have a message open, you can press the
navigation key (
S
) right to open the next message or
your phone
, but you can only open (and not edit)
other files such as PDF and ZIP.
To see a ZIP file’s contents
, select the file.
Note:
You can view files only if they are in a format
your phone supports.
To access the document editing application and

message options
Use these steps from the inbox with a message
selected or when viewing a message:
send a text message
message options
Delete
Press the left soft key (-) (
Delete
).
When viewing a message, press the
Create
contact
card
Press the right soft key (+) (
Menu
).
Scroll to
Save to Contacts
and press the
center select key (
s
).
message options

To send a message:
1
Open text messaging, MMS, or your e-mail
account, and press the right soft key (
+
) (
Menu
).
2
Use the thumb wheel to scroll to
New
and press
the thumb wheel or center select key (
s
) to
select it.
Tip:
You can insert a picture, voice note or file in
an e-mail or MMS message. When you are in a
message, press the right soft key (
+
) (
Menu
),
scroll to
Insert
, select
Picture, Voice Note
, or
File
.
To set the priority
for an e-mail message, press the
right soft key (
+
) (
Menu
) and scroll to
Message Options
.
Use the navigation key (
S
) to set the priority, and

Note:
GAL information can only be viewed during a
data transfer session; the entire GAL cannot be stored
for viewing offline.
To search for a contact:
1
Press the right soft key (+) (
Contacts
).
2
Press the right soft key (+) (
Menu
).
Tip:
To send a message, SMS, or e-mail to a contact
found using GAL, open the company directory, scroll
to the contact name, and press the center
select key (
s
). The e-mail information is populated
into the
To:
field.
messaging shortcuts

messaging quick
2
Use the thumb wheel to scroll to
Messaging
and
press the thumb wheel or center select key (
s
)
to select it.
3
Scroll to
Text Messages
and press the center
select key (
s
).
4
Press the right soft key (+) (
Menu), s
croll to
New
,
and press the center select key (
s
).
7
(
D)
delete
8
(L) download message
9
(S) send/receive
key function

3
Check
Request message delivery notification
and press the
left soft key (
-
) (
Done
).
create & send e-mail
1
Press the left soft key (-) (
Start
).
2
Use the thumb wheel to scroll to
Messaging
and
press the thumb wheel or center select key (
s
)
Tip:
You can save a draft of a message that you are
composing to finish and send later. Press the right soft
key (
+
) (
Menu
) and select
Save to Drafts
. A draft of the
message is stored in the Drafts folder of the account
you are in.
create and add an e-mail signature

6
Scroll to
Signatures
and press the center
select key (
s
).
7
Scroll to the account for which you are creating
the signature and check
Use signature with this account
.
8
Scroll the
Signature
box, enter your signature, and
press the left soft key (
-
) (
Done
).
Note:
You can view attachments only for file types
that are supported by the phone.
read old messages
1
Press the left soft key (-) (
Start
).
2
Use the thumb wheel to scroll to
Messaging
and
press the thumb wheel or center select key (
s
)

reply, reply all, or forward
messages
1
From your inbox or an open message, press the
right soft key (
+
) (
Menu
).
2
Use the thumb wheel to scroll to
Reply
and press
the thumb wheel or center select key (
s
) to
download message objects
If an e-mail message includes an attachment,
the name of the attachment is highlighted when you
open the message. To download the attachment,
press the center select key (
s
) to select the
highlighted attachment name. Your phone tries to
connect and download the attachment immediately. If

2
Use the thumb wheel to scroll to
Insert
and press
the thumb wheel or center select key (
s
) to
select it.
3
Scroll to
Picture, Voice Note
, or
File
and press the center
select key (
s
).
4
Scroll to
Picture
or
File
and press the center
select key (
s
), or follow the on-screen prompts
4
Scroll to the message and press the right soft key
(
+
) (
Menu
).
5
Scroll to
Download Message
and press the center
select key (
s
).
Your phone tries to connect and download the
message immediately. If it cannot connect or
download the message, it retrieves the complete

3
Scroll to your e-mail account and press the center
select key (
s
).
4
Press the right soft key (+) (
Menu
), scroll to
Folders
and press the center select key (
s
).
5
Press the right soft key (+) (
Menu
), scroll to
Manage Folders
and press the center select key (s).
3
Scroll to your e-mail account and press the center
select key (
s
).
4
Press the right soft key (+) (
Menu
), scroll to
Folders
and press the center select key (
s
).
5
Scroll to
Outbox
and press the center
select key (
s
).

delete e-mail
From the inbox, press the left soft key (-) (
Delete
).
From an open message, press the right soft key (
+
)
(
Menu
), scroll to
Delete
, and press the center
select key (
s
).
extend interval for
5
Scroll to the setting under
Automatic Send/Receive
and
press right on the navigation key (
S
) to select a
larger interval.
6
Press the right soft key (+) (
Next
) and then press
the right soft key (
+
) (
Finish
) to save your
changes.

call a phone number in e-mail
Highlight a phone number in a message and
press the Send key (
N
).
move e-mail to personal folder
1
After you’ve read the message, press the right
soft key (
+
) (
Menu
).
3
Scroll to your e-mail account and press the right
soft key (
+
) (
Menu
).
4
Scroll to
Delete
and press the center
select key (
s
).
empty deleted items folder
1
Press the left soft key (-) (
Start
).

connections
synchronize
To synchronize files between your phone and
computer, you can use Microsoft Windows Mobile
To set up synchronization in Windows Mobile
Device Center:
1
Connect your phone to your computer. Windows

5
Enter a device name for your phone and click “Set
Up.”
When you finish the wizard, Windows Mobile Device
Center synchronizes your phone automatically.
Outlook e-mail messages and other information
appear on your phone after synchronization.
To install ActiveSync:
1
Insert the Getting Started Disc into the disc drive
on your computer.
2
Click “Setup and Installation.”
3
Select the ActiveSync and click “Install.”
4
Read the license terms and click “Accept.”

2
To synchronize your phone with your computer,
clear the
Synchronize directly with a server
running Microsoft Exchange Server
check box
then click “Next.”
3
Select the items that you want to synchronize and
then click “Next.”
4
Select or clear the
Allow wireless data
change which files to synchronize
You can change which files or types of information you
want to synchronize.
1
Before changing synchronization settings on your
phone, disconnect your phone from your
computer.

partnerships with two computers at the most. To
ensure that your phone synchronizes properly, set up
the second computer using the same synchronization
settings as the first computer.
troubleshoot sync connections
Sometimes when a computer is connected to the
4
Clear the Enable advanced network functionality
check box (to force ActiveSync to use a serial USB
connection with your phone).
synchronize via Bluetooth
After you install Microsoft® ActiveSync or
Windows Mobile Device Center on your computer,

3
Press the left soft key (-) (
Start
), use the thumb
wheel to scroll to
ActiveSync
, and press the thumb
wheel or center select key (
s
) to select it.
4
Select the right soft key (+) (
Menu
), scroll to
Connect via Bluetooth
, and press the center
select key (
s
).
Ensure that the phone and computer are near
Note:
To conserve battery power on your phone, turn
off Bluetooth power (see page 83).
synchronize music & videos
If you want to carry your music or other digital media
along with you while you travel, set up Microsoft®
Windows Media® Player on your computer to

•
Set up a sync partnership between the phone
and your computer’s Windows Media® Player.
1 On your computer
, launch Windows Media
Player.
2 On your computer
, drag the desired file(s) from
the Library to the Sync list in the Windows Media
Player window.
Note:
Use Windows Media® Player 11 to properly
transfer digitally protected music files from your
computer to your phone. If you do not use Windows
Media Player 11 to synchronize the files, you will not
be able to play them on your phone.
Bluetooth® wireless

turn Bluetooth power on or off
If Bluetooth power is on, your phone can automatically
pair with the handsfree device you have used before.
Just turn on the device or move it near the phone.
To turn Bluetooth on:
1
Press the left soft key (-) (
Start
).
Note:
To extend battery life, set Bluetooth
Power
to
OFF
when not in use. Your phone will not pair with devices
until you set Bluetooth
Power
back to ON and pair your
phone with the devices again.
pair with a headset or handsfree
device

3
Scroll to
Bluetooth Manager
and press the center
select key (
s
).
4
Select the device type (handsfree headset, stereo
headset, keyboard, etc.) and press the center
select key (
s
).
5
Put the device in pairing mode.
send objects to another device
You can use Bluetooth pairing to send e-mail,
contacts, tasks, calendar items, audio, ring
tones, pictures, video, and voice notes from your
phone to a computer or other device.
1
Press the left soft key (-) (
Start
).

7
Select the name of the device to send the file and
press the center select key (
s
).
Tip:
To cancel sending an item, press the right soft key
(
+
) (
Menu
) and scroll to
Cancel
.
use your phone as a computer
remote
4
Scroll to
BT PC Remote
and press the center
select key (
s
). If necessary, press
Yes
to turn on
Bluetooth power.
5
Press the left soft key (-) (
Add
).
6 On your computer
, right-click the
Bluetooth indicator
O
in the system tray in the
lower right corner of your display and select

should find your “SmartPhone.” Select your
phone, and click “Next.”
10
If prompted, enter the device passkey (such as
0000) and click “Accept.”
When PC Remote is connected, your phone display
shows a key map that tells you what your keys control
on the computer. To determine which program on your
3
Scroll to
Bluetooth Manager
and press the center
select key (
s
).
4
Select
Settings
and press the center
select key (
s
).
5
Check
Allow other Bluetooth devices to see this phone
and
press the left soft key (
-
) (
Done
).

6
Select the device name and press the center
select key (
s
).
drop pairing with device
1
Press the left soft key (-) (
Start
).
2
Use the thumb wheel to scroll to
Bluetooth
and
press the thumb wheel or center select key (
s
)
edit device properties / change device
name
Edit the properties of a recognized device:
1
Press the left soft key (-) (
Start
).
2
Use the thumb wheel to scroll to
Bluetooth
and
press the thumb wheel or center select key (
s
)

7
Scroll to
Nickname
and press the center
select key (
s
).
Tip:
To change the Bluetooth name of your phone,
from the Bluetooth Manager screen, scroll to and
select
Settings
, enter the name in
My Bluetooth name
, and
press the right soft key (
+
) (
Done
).
Note:
For more detailed information, see “Connecting
a mobile device to a PC” in ActiveSync Help on your
computer, the Microsoft Web Site for ActiveSync or
the
MOTO
Q 9m Support Web site at
www.motorola.com/support/q9m
.
modem link

Note:
Your phone has Multiple Network Access
Identifier (MNAI) software. The MNAI service must be
enabled in your account for dial up networking
functionality to work on your phone. Call your phone
service provider for more information regarding
account services.
3
On your computer, in the Bluetooth window
menu bar, select the “Connections” menu,
“Dial-up Networking” and then “Find devices.”
4
The computer finds your phone and displays the
dial up networking window.
using a cable

Next, enable modem link on your phone and install
phone drivers:
1
On your phone, press the left soft key (-) (
Start
).
2
Use the thumb wheel to scroll to
Accessories
and
press the thumb wheel or center select key (
s
)
to select it.
Note:
If you do not have the Companion CD, or want
the latest version of the device and computer drivers,
go to
http://www.motorola.com/support/Q
and the User
Support Dial-up Networking section.
To establish a new network connection, on your
computer:
Note:
Not all computers have the same procedure to

•
Internet Connection:
Manually connect using a dial-up
modem
•
Select a Device:
Smartphone wireless USB Modem
•
Connection Name: Type a connection name.
•
Number to Dial:
#777
•
Connection Availability:
Anyone’s Use
•
You can use dial-up networking with Windows
2000, but you must have VZ Access Manager.
using WiFi cards
Note: WiFi features are not allowed for outdoor
operation in France. To avoid unlawful interference

other features
advanced calling
voice dial
2
Use the thumb wheel to scroll to
Settings
and press
the thumb wheel or center select key (
s
) to
select it.

call a phone number in a
message
E-mail or text messages can contain phone numbers
that have an underline like a Web site hyperlink. To dial
one of these numbers, highlight it and press the Send
key (
N
).
2
Use the thumb wheel to scroll to a contact and
press the right soft key (
+
) (
Menu
).
3
Scroll to
Edit
and press the center select key (s).
4
Edit the contact information and then press the
left soft key (
-
) (
Done
).
set ringer ID for a contact

set picture ID for contact
Assign a photo or picture to appear when you receive
a call from an entry:
1
Press the right soft key (+) (
Contacts
).
2
Use the thumb wheel to scroll to a contact and
press the right soft key (
+
) (
Menu
).
set category for contact
1
Press the right soft key (+) (
Contacts
).
2
Use the thumb wheel to scroll to a contact and
press the right soft key (
+
) (
Menu
).
3
Scroll to
Edit
and press the center select key (s).
4
Scroll to
Categories
and press the center

3
Scroll to
Filter
and press the center
select key (
s
).
4
Scroll to
All Contacts, Recent
, or
No Categories
and press
the center select key (
s
).
send contact to another device
To use a Bluetooth connection to send a contact to
4
Select the device you want and press the center
select key (
s
). Your phone tells you when the
transfer is complete.
For more information about
Bluetooth connections, see page 82.

4
Scroll to
Language
and press the center
select key (
s
).
5
Press left or right on the navigation key (S) to
select a language, and then press the left soft key
(
-
) (
Done
).
Note:
You must turn your phone off and on again for
the changes to take effect.
3
Scroll to
Accessibility
and press the center
select key (
s
).
4
Use the navigation key (S) to modify the
settings and then press the left soft key (
-
)
(
Done
).
ring volume

5
Select
Edit
by pressing the center select key (s).
6
Under
Ring Volume
, press the navigation key (S)
left or right to adjust the volume for that profile,
and then press the left soft key (
-
) (
Done
).
Tip:
You can eliminate the ringer volume instantly
when an incoming call comes in—just use the
thumb wheel to turn the ringer off.
3
Scroll to
Sounds
and press the center
select key (
s
).
4
Use the navigation key (S) to modify the sound
settings and then press the left soft key (
-
)
(
Done
).
alarm

5
Press number keys to adjust the time. Use any
number key to switch from am to pm.
6
When you are done, press the left soft key (-)
(
Done
).
Tip:
Need to change or set the alarm alert style?
Press the left soft key (
-
) (
Start
), scroll to
Settings
, scroll
to
Sounds
, and scroll to
Alarm clock
. Use the navigation
3
Scroll to
Owner Information
and press the center
select key (
s
).
4
Modify the owner information and then press the
left soft key (
-
) (
Done
).
master reset
To return your phone to original settings: