Motorola Lvl3, Lv17 Service Manual

	Consumer Solutions & Support
	US Competency Center
	600 North US Highway 45
	Libertyville, Illinois 60048
	Website: gs.mot.com
	FIELD SERVICE BULLETIN
FSB Number:	LVCCFSB2005-64
Authors:	Darwin Garcia
Date:	March 14, 2005
Total No. of Pages:	2
Subject:	MPX220 CE Connector Crack Solder
Model Affected:	MPX220
Level of Repair:	3

Problem

Service has detected a CE connector issue during MPX220 NPI process. Phones are being return for “No Charge” complaints. The failure occurred in the bulk solder and cold solder (under-reflow) was a small contributing factor but the failure appeared to be mechanical overstress of the connector. Deformation of one of the retention tabs indicated that a force had been applied to the front of the plastic pin assembly.

The CE connector found on the NPI failures was of Molex K08 prior to date code of 4261, which was known to have soldering issue.

MOTOROLA INTERNAL USE ONLY

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	Consumer Solutions & Support
	US Competency Center
	600 North US Highway 45
CE Connector date code configuration.	Libertyville, Illinois 60048
	Website: gs.mot.com

Solution

ODM factory improved the reflow process to increase break point of solder and are using K08 CE connector starting with date code 4351.

Field Service Action

Customer Returns:

When servicing any MPX220 customer phones with no charge complaints, follow troubleshooting guide to determine is the CE connector is open:

MPX220 No Charge Troubleshooting guide

Open CE Connector

Resistance from CE Pin 3 (+red) to CE Pin 1 (-black) will be open

A working unit will measure 3 KOHM between ground and external power

Resistance from CE Pin 3 (+red) to CE Pin 6 (-black) will be open

A working unit will measure 9 KOHM between USB power and external power since they get combined after the diodes.

MOTOROLA INTERNAL USE ONLY

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