Motorola E398 Service Manual
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Consumer Solutions & Support
US Competency Center
600 North US Highway 45
Libertyville, Illinois 60048
Website: gs.mot.com
FIELD SERVICE BULLETIN
FSB Number: LVCCFSB2004-165
Author: Hien Huynh / Max Dekirmandjian
Date: August 13, 2004
Total No. of Pages: 2
Subject: GSM E398 - Unable to set ring tone detail and alarm.
Model Affected: E398
Level of Repair: 3,4
Problem
During NPI analysis of E398 with customer complaint of “Unable to set ring tone detail and
alarm after downloading MP3 tones with the Mobile Phone Tools”. Root cause has been
determined to be an issue with software version R372_G_0E.20.34R.
Solution
The problem has been corrected in software version R372_OE.20.39R for Asia and all
approved versions above R372_OE.20.8CR for EMEA.
Field Service Action
Customer Returns:
Check the software version on all E398 units returned to Service Center.
Asia: If the software is earlier than R372_OE.20.39R, re-flash / reflex to software version
R372_OE.20.39R or latest approved software version.
EMEA: If the software is earlier than R372_OE.20.8CR, re-flash / reflex to a latest approved
software version above R372_OE.20.8CR.
Service Inventory:
Re-flash / Reflex all E398 units from inventory to latest approved software version for your
region as described above.
Call Center Action
If the customer calls with “Unable to set ring tone detail and alarm after downloading MP3
tones with the Mobile Phone Tools ” complaint, then have the customer return the unit to an
authorized service center for repair.
Service Entry Codes
Please ensure that repairs of this type are logged in the service database as follows:
MOTOROLA INTERNAL USE ONLY Page 1
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Consumer Solutions & Support
US Competency Center
600 North US Highway 45
Libertyville, Illinois 60048
Website: gs.mot.com
PRC. Codes:
Fault Code: 1006 – Ring Tone, download.
7101 – Feature – Alarm / Datebook
Repair Code: 2108 – SW upgrade / Reflash CSB/ FSB
M-Claim Codes:
Customer Complaint Code: ALT06 – Ring Tone, download.
FTR01 – Feature – Alarm / Datebook
Problem Found Code: ALT06 – Ring Tone, download.
FTR01 – Feature – Alarm / Datebook
Ref. Des. Code: N/A
Repair Code: SUW08 – SW upgrade / Reflash – CSB/ FSB.
MOTOROLA INTERNAL USE ONLY Page 2
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