Motorola DCX3520e-M User Manual

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User Guide

DCX3520e-M

High-Definition All-Digital Dual Tuner DVR
Set-top

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MOTOROLA and the Stylized M logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC.
HDMI, the HDMI Logo and High-Definition Multimedia Interface are trademarks or registered trademarks of HDMI
Licensing LLC. All other product or service names are the property of their respective owners. ©2013 Motorola Mobility,
Inc. All rights reserved.
No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as
translation, transformation, or adaptation) without written permission from Motorola, Inc. Motorola reserves the right to
revise this publication and to make changes in content from time to time without obligation on the part of Motorola to
provide notification of such revision or change. Motorola provides this guide without warranty of any kind, implied or
expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.
Motorola may make improvements or changes in the product(s) described in this manual at any time.

Safety & Regulatory Information B

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Safety & Regulatory Information

i

IMPORTANT SAFETY INSTRUCTIONS

• Read these instructions.

• Keep these instructions.

• Heed all warnings.

• Follow all instructions.

• Do not use this apparatus near water.

• Clean only with dry cloth.

• Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.

• Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus

(including amplifiers) that produce heat.

• Do not defeat the safety purpose of the polarized or grounding type plug. A polarized plug has two

blades with one wider than the other. A grounding type plug has two blades and a third grounding
prong. The wide blade or the third prong is provided for your safety. If the provided plug does not fit into
your outlet, consult an electrician for replacement of the obsolete outlet.

• Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles,

and the point where they exit from the apparatus.

• Only use attachments/accessories specified by the manufacturer.

• Unplug this apparatus during lightning storms or when unused for long periods of time.

• Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been

damaged in any way, such as the power supply cord or plug is damaged, liquid has been spilled or
objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not
operate normally, or has been dropped.

IMPORTANT SAFETY CONSIDERATIONS

The DCX3520e-M set-top requires careful handling to avoid potential damage to its internal hard disk drive or the loss
of recorded data. Be sure to follow these requirements during transportation and installation.

The plug is the main disconnect device. It shall remain readily accessible and operable.

The apparatus shall not be exposed to dripping or splashing and no objects filled with liquids, such as vases, shall be
placed on the apparatus.

During Transportation to the Subscriber Home

Transport the cable terminal in its shipping box or an equally padded container.

Do not expose the terminal to rain or moisture.

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During Installation

• Do not place the terminal in an enclosed area where the cooling vents are blocked or impede the flow of

air through the ventilation openings.

• Install the terminal so that its position does not interfere with its proper ventilation. For example, do not

place the terminal on a bed, sofa, rug, or similar surface that could block the ventilation openings.

• Install the terminal away from heat sources such as radiators, heat registers and stoves. Installation of

the terminal near consumer electronics devices, such as stereo receiver/amplifiers and televisions, is
permitted as long as the air surrounding the terminal does not exceed 40º C (104º F).

• Place the terminal on a flat surface not prone to vibration or impact.

• Do not install the terminal in an area where condensation occurs.

• To prevent the temporary loss of guide data and cause a temporarily non-responding terminal, do not

plug the AC power cord into a switched power outlet.

• To avoid shock and vibration damage to the internal hard drive, do not move the terminal while it is

plugged in.

• To allow the hard drive to spin down and park its heads, wait at least 10 seconds after disconnecting

power before moving the terminal.

FCC Compliance

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference
to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged
to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and set-top.

• Connect the equipment into an outlet on a circuit different from that to which the set-top is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Caution: Changes or modifications not expressly approved by Motorola for compliance could void the user’s authority to
operate the equipment.

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device
may not cause harmful interference, and (2) this device must accept any interference received, including interference
that may cause undesired operation.

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Safety & Regulatory Information B

Caring for the Environment by Recycling

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FCC Declaration Of Conformity

Motorola Mobility LLC., 101 Tournament Drive, Horsham, PA 19044, 1-215-323-1000, declares that the DCX3520e-M
set-top complies with 47 CFR Parts 2 and 15 of the FCC rules as a Class B digital device.

Canada Industry Canada (IC)

This Class B digital device complies with Canadian ICES-003.

Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

When you see this symbol on a Motorola product, do not dispose of the product with residential
or commercial waste.

Recycling your Motorola Equipment

Please do not dispose of this product with your residential or commercial waste. Some countries
or regions, such as the European Union, have set up systems to collect and recycle electrical and
electronic waste items. Contact your local authorities for information about practices established
for your region. If collection systems are not available, call Motorola Customer Service for
assistance.

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Software License B

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Software License

iii

IMPORTANT: PLEASE READ THIS SOFTWARE LICENSE (“LICENSE”) CAREFULLY BEFORE YOU USE ANY SOFTWARE,
FIRMWARE AND RELATED DOCUMENTATION (“SOFTWARE”) PROVIDED WITH MOTOROLA’S DIGITAL CABLE
RECEIVER OR HOME THEATER SYSTEM (EACH SHALL BE REFERRED TO IN THIS LICENSE AS A “RECEIVER”). BY USING
THE RECEIVER AND/OR USING ANY OF THE SOFTWARE, YOU INDICATE YOUR ACCEPTANCE OF EACH OF THE TERMS
OF THIS LICENSE. UPON ACCEPTANCE, THIS LICENSE WILL BE A LEGALLY BINDING AGREEMENT BETWEEN YOU
AND MOTOROLA. THE TERMS OF THIS LICENSE APPLY TO YOU AND TO ANY SUBSEQUENT USER OF THIS
SOFTWARE.

IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THIS LICENSE (I) DO NOT USE THE SOFTWARE AND (II) RETURN THE
RECEIVER AND THE SOFTWARE (COLLECTIVELY, “PRODUCT”), INCLUDING ALL COMPONENTS, DOCUMENTATION
AND ANY OTHER MATERIALS PROVIDED WITH THE PRODUCT, TO YOUR POINT OF PURCHASE OR SERVICE PROVIDER,
AS THE CASE MAY BE, FOR A FULL REFUND.

The Software includes associated media, any printed materials, and any “on line” or electronic documentation.
Software provided by third parties may be subject to separate end user license agreements from the manufacturers of
such Software. The Software is never sold. Motorola licenses the Software to the original customer and to any
subsequent licensee for personal use only on the terms of this License. Motorola and its third party licensors retain the
ownership of the Software.

You may:

USE the Software only in connection with the operation of the Product.

TRANSFER the Software (including all component parts and printed materials) permanently to another person, but only
if the person agrees to accept all of the terms of this License. If you transfer the Software, you must at the same time
transfer the Product and all copies of the Software (if applicable) to the same person or destroy any copies not
transferred.

TERMINATE this License by destroying the original and all copies of the Software (if applicable) in whatever form.

You may not:

(1) Loan, distribute, rent, lease, give, sublicense or otherwise transfer the Software, in whole or in part, to any other
person, except as permitted under the TRANSFER paragraph above. (2) Copy or translate the User Guide included with
the Software, other than for personal use. (3) Copy, alter, translate, decompile, disassemble or reverse engineer the
Software, including but not limited to, modifying the Software to make it operate on non compatible hardware. (4)
Remove, alter or cause not to be displayed, any copyright notices or startup message contained in the Software
programs or documentation. (5) Export the Software or the Product components in violation of any United States export
laws.

The Product is not designed or intended for use in on line control of aircraft, air traffic, aircraft navigation or aircraft
communications; or in design, construction, operation or maintenance of any nuclear facility. MOTOROLA AND ITS
THIRD PARTY LICENSORS DISCLAIM ANY EXPRESS OR IMPLIED WARRANTY OF FITNESS FOR SUCH USES. YOU
REPRESENT AND WARRANT THAT YOU SHALL NOT USE THE PRODUCT FOR SUCH PURPOSES.

Title to this Software, including the ownership of all copyrights, mask work rights, patents, trademarks and all other
intellectual property rights subsisting in the foregoing, and all adaptations to and modifications of the foregoing shall
at all times remain with Motorola and its third party licensors. Motorola retains all rights not expressly licensed under
this License. The Software, including any images, graphics, photographs, animation, video, audio, music and text
incorporated therein is owned by Motorola or its third party licensors and is protected by United States copyright laws

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Software License B

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and international treaty provisions. Except as otherwise expressly provided in this License, the copying, reproduction,
distribution or preparation of derivative works of the Software, any portion of the Product or the documentation is
strictly prohibited by such laws and treaty provisions. Nothing in this License constitutes a waiver of Motorola’s rights
under United States copyright law.

This License and your rights regarding any matter it addresses are governed by the laws of the Commonwealth of
Pennsylvania, without reference to conflict of laws principles. THIS LICENSE SHALL TERMINATE AUTOMATICALLY if
you fail to comply with the terms of this License.

Motorola is not responsible for any third party software that is provided as a bundled application, or otherwise, with
the Software or that is downloaded to, or otherwise installed on, the Product.

U.S. GOVERNMENT RESTRICTED RIGHTS

The Product and documentation is provided with RESTRICTED RIGHTS. The use, duplication or disclosure by the
Government is subject to restrictions as set forth in subdivision (c)(1)(ii) of The Rights in Technical Data and Computer
Software clause at 52.227 7013. The contractor/manufacturer is Motorola Mobility, LLC., 101 Tournament Drive,
Horsham, PA 19044.

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Software License B

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Contents

Safety & Regulatory Information ................................................................................................ iii

Software License .......................................................................................................................... vi

Tables ............................................................................................................................................. ix

Figures ........................................................................................................................................... ix

Introduction .................................................................................................................................... 1

Overview ......................................................................................................................................... 1

Features ........................................................................................................................................... 1

Front Panel ................................................................................................................................ 2

Rear Panel ................................................................................................................................. 3

Operation ........................................................................................................................................ 4

Turning Power On and Off .............................................................................................................. 4

Changing Channels .......................................................................................................................... 4

Adjusting the Volume ...................................................................................................................... 4

Interactive Program Guide ............................................................................................................... 4

Video Format Indicators (Front Panel Display) ................................................................................. 5

Digital Video Recorder (DVR) ....................................................................................................... 6

Using the External DVR Expansion Feature .................................................................................... 7

Connecting Your DCX Set-top ..................................................................................................... 8

Video Connection Options ............................................................................................................... 8

HDMI— HDTV and SDTV .......................................................................................................... 9

Component video (YPbPr) — HDTV and SDTV ......................................................................... 9

Composite Video — SDTV ........................................................................................................ 9

Connecting an HDTV — Single Connection for Video/Audio ......................................................... 10

Cable In ................................................................................................................................... 10

HDMI ....................................................................................................................................... 10

Connecting an HDTV — Separate Video/Audio Connections ........................................................ 11

Cable In ................................................................................................................................... 11

DVI ........................................................................................................................................... 11

Component Video (YPbPr)....................................................................................................... 11

Audio ....................................................................................................................................... 12

Connecting an A/V Receiver — Audio ........................................................................................... 13

Connecting an SDTV ...................................................................................................................... 14

Connecting a Standard-Definition TV (SDTV) and VCR/DVD Recorder .......................................... 15

Connecting an A/V Receiver, SDTV, and VCR/DVD Recorder ....................................................... 16

Connecting Your Set-top to an External eSATA DVR .................................................................... 18

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Tables B

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Data Devices .................................................................................................................................. 19

Data Features ................................................................................................................................ 19

On-Screen Graphics ....................................................................................................................... 20

Recording Your Connections ...................................................................................................... 21

Configuring the User Settings ................................................................................................... 22

User Settings Menu Main Screen ................................................................................................. 23

Native Mode Settings Screen ........................................................................................................ 28

Additional HDMI Settings Screen .................................................................................................. 31

Additional Closed Caption Settings Screen ................................................................................... 34

Subtitle and DVS Settings Screen ................................................................................................. 36

Advanced Audio/Video Settings Screen ........................................................................................ 38

Troubleshooting .......................................................................................................................... 40

Tables

Table 1: User Settings Main Menu Field Descriptions .................................................................. 25

Table 2: Native Mode Settings Field Definitions ........................................................................... 29

Table 3: Additional HDMI Settings Field Definitions ..................................................................... 32

Table 4: Additional Closed Caption Settings Field Definitions ....................................................... 35

Table 5: Subtitle and DVS Settings Field Definitions ..................................................................... 37

Table 6: Advanced Audio/Video Settings Field Definitions ............................................................ 39

Figures

Figure 1: Front Panel ....................................................................................................................... 2

Figure 2: Rear Panel ........................................................................................................................ 3

Figure 3: Connecting an HDTV — Single Connection for Video/Audio .......................................... 10

Figure 4: Connecting an HDTV — Separate Video/Audio Connections ......................................... 12

Figure 5: Connecting an A/V Receiver — Audio ............................................................................ 13

Figure 6: Connecting an SDTV ....................................................................................................... 14

Figure 7: Connecting a Standard-Definition TV (SDTV) and VCR/DVD Recorder .......................... 15

Figure 8: Connecting an A/V Receiver, SDTV, and VCR/DVD Recorder ........................................ 17

Figure 9: Connecting Your Set-top to an External eSATA DVR ..................................................... 18

Figure 10: Data Device Connections ............................................................................................. 19

Figure 11: Default User Settings Menu when no HDMI connection is in place ........................... 23

Figure 12: Default User Settings Menu when an HDMI connection is in place ........................... 24

Figure 13: User Settings Menu—Main Menu Screen ................................................................... 25

Figure 14: Native Mode Settings menu screen ............................................................................. 29

Figure 15: Additional HDMI Settings screen ................................................................................. 31

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Figures B

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Figure 16: Additional Closed Caption Settings menu screen ........................................................ 34

Figure 17: Subtitle and DVS Settings Menu Screen ...................................................................... 36

Figure 18: Advanced Audio/Video Settings Menu Screen............................................................. 38

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Introduction B

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Introduction

1

Overview

Congratulations on receiving a Motorola DCX3520e-M Series High-Definition All-Digital
Dual Tuner Cable Set-top, one of the most advanced interactive digital cable set-tops
available today. Motorola has merged the extraordinary features of digital cable — the
seemingly endless programming options, interactive program guides, Video on Demand
(VOD), and commercial-free, CD quality music — with the flexibility of a dual tuner-digital
video recorder (DVR) and the incredible picture quality and sound of High-Definition TV
(HDTV).

The DCX3520e-M includes an “Entertainment Package” that enables a direct digital
connection to consumer audio and video devices through an HDMI™ interface. Dolby
Digital Plus is supported by the HDMI interface and provides 7.1 channels and beyond of
enhanced-quality audio. The set-top is fully equipped with a factory-installed hard drive
for hours of DVR functionality, which includes the capability of recording two High­Definition programs, or watching one while recording another.

This User Guide introduces you to the basic features, outlines important safeguards, and
provides several options for integrating this component into your current entertainment
system. Please take a few moments to read through this User Guide; the configuration
diagrams, on-screen menu description and troubleshooting sections will help you make
the most of your home entertainment experience.

To determine which features of digital cable are provided in your service area, please
check with your local cable operator. They will be happy to provide instructions for these
optional services.

®

Features

• All-Digital Dual Tuner High-Definition DVR Host (dual tuners support watch and

record mode)

• Advanced A/V High-Definition decode

• Integrated MoCA™ networking

• HDMI, Component, Composite, Digital Audio (S/PDIF), Audio L/R, Ethernet, USB,

eSATA

• 1080p 24/30 video decode and 1080p 24/30/60 video output support

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Introduction B

Number

Description

1

Power — Turns the set-top on and off (standby)

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Front Panel

Figure 1: Front Panel

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Introduction B

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Rear Panel

Figure 2: Rear Panel

Number Description

1 Cable In — Connects to cable signal from your service provider

2 Digital Audio (Optical S/PDIF) — Provides Dolby® Digital or PCM output

3 Video outputs / YPbPr — Component video output (HDTV)

4 Audio Out — L/R audio

5 HDMI — High-Definition TV (HDTV) connector

6 Video Out — Composite Video (SDTV)

7 eSATA* — External Serial Advanced Technology Attachment disk interface

8 USB* 2.0 — High-Speed peripheral device connection

9 Ethernet* — Network connection

10 External IR Input — Connects to a remote control set-top accessory cable

Data test connector (service personnel only)

11 Power connector

* Availability of certain features is dependent upon application support.

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Operation B

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Operation

2

Turning Power On and Off

Press power on the front panel or remote control to turn the DCX set-top on or off
(standby). When using the remote control, be sure it is in cable mode by pressing cable
before pressing power.

Changing Channels

You can change channels in three ways:

• Press channel + or – on the remote control to step through the channel selection.

• Enter the number of the channel you wish to view using the number keys on the

remote control.

• Select the channel in the Interactive Program Guide.

Adjusting the Volume

Press volume + or – on the remote control to adjust the volume. When you adjust the
volume, the volume scale is displayed on the screen. Press mute on the remote control
to toggle the sound on and off.

For best audio quality when using the analog L/R (var.) volume controlled audio outputs,
use the remote control to set the DCX set-top to approximately three quarters of the
maximum volume level and then adjust the audio levels on external devices such as your
TV or A/V receiver.

When using the analog L/R (fixed) audio outputs or any of the digital audio outputs
(HDMI, optical digital audio) adjust the audio levels on your external device such as your
TV or A/V receiver. You may also be able to program your remote to control the volume
of your TV or A/V receiver directly (refer to the remote control instruction manual).

Interactive Program Guide

The Interactive Program Guide displays information about TV programs and enables you
to access features such as Parental Control or Pay-Per-View. Interactive program guides
can vary with each cable service provider. Refer to the Interactive Program Guide’s
instruction manual for detailed instructions.

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Operation B

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Video Format Indicators (Front Panel Display)

The front panel display of the DCX3520e-M set-top is equipped with indicators to the
right hand side of the display that are used to indicate the currently-selected video output
format on the component video (YPbPr) and HDMI outputs.

The DCX3520e-M set-top is capable of providing the following video formats on the
YPbPr and HDMI video outputs:

• High Definition 1080i (1920 x 1080 pixels)

• High Definition 1080p (1920 x 1080 pixels); available only on HDMI

• High Definition 720p (1280 x 720 pixels)

• Enhanced Definition 480p (720 x 480 pixels)

• Standard Definition 480i (720 x 480 pixels)

The DCX3520e-M set-top is also capable of passing through High-Definition 1080p
24/30/60 (1920 x 1080 pixels) source content over the HDMI video output.

If you cannot get a video display when the DCX set-top is connected to your television
via component video or standard HDMI cables, use the User Settings Menu to optimize
the DCX3520e-M set-top display settings for your television.

Note: Availability of certain features is dependent upon application support.

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Digital Video Recorder (DVR) B

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Digital Video Recorder (DVR)

3

The DCX3520e-M set-top is equipped with an internal hard drive for DVR (Digital Video
Recorder) functionality, which provides the ability to record both Standard Definition TV
(SDTV) and High Definition TV (HDTV) programs. Storage time varies based on the video
format and specific channel.

The DCX3520e-M set-top is also equipped with an eSATA interface on the rear panel.
This interface allows the connection of an external hard disk drive to increase the DVR
storage capacity of the DCX3520e-M. Note: your service provider must authorize your
DCX3520e-M for external DVR functionality.

DVR offers the ability to control your viewing experience by pausing (time shifting) live
TV and providing trick playback modes (pause, fast forward, slow forward, fast rewind,
slow rewind). You may experience a slight delay when switching between time-shifted
and live TV.

The DCX3520e-M model also includes integrated MoCA™ networking which supports
whole-home DVR capabilities. This feature extends the DVR experience to other
compatible non-DVR set-tops with integrated MoCA, when enabled by application
software. On your non-DVR set-top you can now view your DVR recordings, playback
content, and set future recordings all from another room in your home.

With the DCX3520e-M set-top, you can:
Record Programming. The total hours of recorded content will vary based on the

storage capacity of your DVR, the storage capacity of your specific external drive (if
authorized), and type of content (digital SD or HD and encoding method, MPEG-2 or
MPEG-4) being recorded.

Estimated Recording Hours

Drive Size

Standard Definition High-Definition

500GB

Maintain a Personal Program Library—Accessed by using the Interactive Program
Guide (IPG).

Control Live TV—Pause, rewind, and fast-forward live TV.

Simultaneously Watch Two Programs—Watch two programs and easily switch

between them using the swap key on your remote control. (Dependent upon program
guide support and provided remote control.)

Simultaneous Watch and Record—Record one program in the background while
viewing another live broadcast at the same time.

Simultaneously Record Two Shows—Record two programs from two different
channels at the same time.

350 to 700 (MPEG-4)

175 to 350 (MPEG-2)

100 to 160 (MPEG-4)

50 to 60 (MPEG-2)

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Simultaneously Record Two Shows and Watch a Recorded Program—Watch a
program recorded on your DVR while recording up to two other programs at the same
time. You can also easily switch from viewing the pre-recorded program and either of the
programs you’re recording.

Play Recorded Programming On Networked Set-tops In Your Home—Using
integrated MoCA networking, DCX3520e-M recorded entertainment can be accessed by
other compatible non-DVR set-tops with integrated MoCA, when enabled by application
software.

Using the External DVR Expansion Feature

To use the external DVR expansion feature of the DCX3520e-M, first ensure that your
service provider has authorized your DCX3520e-M for external DVR functionality. If
authorized, follow these steps to begin using the external DVR feature:

1. Power on your DCX3520e-M and your television and ensure that you have a picture.

2. Connect a compatible eSATA hard disk drive to the DCX3520e-M using the eSATA

cable supplied with your external drive enclosure. The DCX3520e-M will
automatically detect that a hard disk drive has been connected to the eSATA
interface.

3. The DCX3520e-M will display an alert that an external hard disk drive has been

connected and that it must be formatted. Use the remote control to confirm the
format (formatting a drive will erase any and all content that on the drive).

4. The DCX3520e-M displays a message when formatting is complete and if the

operation succeeded or failed.

During formatting of the external hard disk drive, the DCX3520e-M will perform several
tests to determine if the hard drive’s performance is acceptable for DVR functionality. If
the hard drive is unable to pass these performance tests, the DCX3520e-M will alert you
that the external drive is not compatible for DVR use.

5. The DCX3520e-M will confirm that an external drive is connected and available for

use.

While using the external DVR expansion feature of your DCX3520e-M:

• Recordings made on the external hard disk drive can only be played back on the

same DCX3520e-M used to record the programs. You cannot connect your external
hard disk drive to another DCX3520e-M (or another cable box with an eSATA
interface) and watch programs that have been recorded on the hard drive.

• You can use multiple external hard disk drives with the same DCX3520e-M,

however; you can only watch the recordings that are available on the drive
connected to the DCX3520e-M at that time. To watch recordings that you made on
another external drive, simply disconnect the external drive, follow the on-screen
prompts, reconnect the other external drive, and again follow the on-screen prompts.

• Whenever the DCX3520e-M reboots, a temporary loss of the program listings in the

interactive program guide (IPG) is possible.

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Connecting Your DCX Set-top

4

Instructions and diagrams are included for the following connections:

• High-Definition Television (HDTV)

• A/V receiver — Audio

• Standard-Definition TV (SDTV)

• Standard-Definition TV (SDTV) and VCR/DVD Recorder

• A/V receiver, Standard-Definition TV (SDTV), and VCR/DVD Recorder

Before you move or change components on your entertainment system, review the
following:

• For basic cable connections, use 75 ohm coaxial cables equipped with F type

connectors.

• Disconnect power from your equipment before connecting or changing cable

connections.

Caution: Do not place anything on top of your DCX set-top, especially other home

entertainment components. Be sure to provide adequate ventilation to prevent
overheating.

Video Connection Options

The DCX set-top offers several different video connection options. Component video and
HDMI allow you to view both High-Definition and Standard-Definition TV programming.
Composite video connections allow you to view only Standard-Definition TV
programming. HD programming will be down-converted to SD format for SD outputs.

To determine whether your TV features component video, HDMI, or composite video,
check the manual supplied with your TV.

Use the guidelines below to determine the best video connection for your home
entertainment system.

Note: Only (1) video connection to the TV is required. HD video can only be viewed with
HDMI or component video connections.

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HDMI— HDTV and SDTV

HDMI offers higher quality HD video than component video.

• If your TV has an HDMI input, this is for both audio and video. Connect a Standard

HDMI cable to the TV and to the HDMI connector on your DCX set-top.

• HDMI output provides video and audio, so no separate audio connections are

required if you plan to use your TV’s speakers as the primary audio source.

• If your TV has a DVI input, connect a HDMI-to-DVI adapter or cable to the HDMI out

connector on the DCX set-top and the DVI HDTV connector on your TV.

Note: DVI does not provide audio. A separate audio connection must be made.

Component video (YPbPr) — HDTV and SDTV

The YPbPr connectors on your DCX set-top provide HDTV and SDTV component video.

Note: Component video does not provide audio. A separate audio connection must be
made.

Composite Video — SDTV

The Composite Video connector on your DCX set-top provides an SDTV Video
connection.

Note: Composite video does not provide audio. A separate audio connection must be
made.

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Connecting an HDTV — Single Connection for Video/Audio

Connecting an HDTV — Single Connection for Video/Audio

Cable In

Connect an RF coaxial cable to the cable wall outlet and the CABLE IN connector on the
DCX set-top.

HDMI

If your TV has an HDMI input, this is for both audio and video if you are using the TV
speakers. Connect a Standard HDMI cable to the TV and to the HDMI connector on your
DCX set-top.

If you have an audio/video receiver and are not using your TV’s speakers, go to

Connecting an A/V Receiver — Audio.

Figure 3: Connecting an HDTV — Single Connection for Video/Audio

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Note: Only one HDTV video connection needs to be made to an HDTV.
Note: Solid lines indicate optimum connections.
Note: Optional HDMI connection to A/V Receiver shown but not required.

Connecting an HDTV — Separate Video/Audio Connections

Cable In

Connect an RF coaxial cable to the cable wall outlet and the CABLE IN connector on the
DCX set-top.

DVI

If your TV has a DVI input, use the DVI connection for your video, connect a HDMI-to-DVI
adapter or cable to the HDMI out connector on the DCX set-top and the DVI-HDTV
connector on your TV.

Note: A DVI connection supports only the video connection between the DCX set-top
and the HDTV.

To connect your audio connections with your TV speakers, go to the Audio section
below.

To connect your audio connections for an A/V receiver, go to Connecting an A/V Receiver

— Audio.

Component Video (YPbPr)

Connect the component video cables to the Y, Pb, and Pr connectors on your HDTV and
DCX set-top.

Note: This connection supports only the high definition video connection between the
DCX set-top and the HDTV.

Note: Be sure to match up each signal to the same connection on the TV, otherwise the
colors will not appear correctly on your TV.

To connect your audio connections with your TV speakers, go to the Audio section.

To connect your audio connections for an A/V receiver, go to Connecting an A/V Receiver

— Audio.

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Audio

If your TV does not have digital audio inputs, connect the stereo audio cable to the audio
L/R connectors on the DCX3520e-M set-top and the Audio L/R connectors on the HDTV.

If your TV supports digital audio inputs, use the digital audio optical S/PDIF outputs
instead of the audio L/R outputs. S/PDIF offers better audio quality, including support for

®

Dolby

For information on configuring your DCX set-top settings, go to Configuring the User

Settings.

Digital audio.

Figure 4: Connecting an HDTV — Separate Video/Audio Connections

Note: Only one video connection and one audio connection need to be made to an HDTV.
Note: HDMI-to-DVI adapter is not included with the set-top.
Note: Solid lines indicate optimum connections.

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Connecting an A/V Receiver — Audio

Connecting an A/V Receiver — Audio

There are several options available for audio connections to your A/V receiver:

• Digital audio (OPTICAL S/PDIF)

• Stereo audio (AUDIO L/R)

If your A/V receiver supports it, the optical (S/PDIF) digital audio outputs may be used in
place of the stereo audio outputs (audio L/R). These outputs offer a higher level of audio
quality, including support for Dolby Digital audio.

• Digital audio optical (S/PDIF)—Connect the optical cable to the digital audio

OPTICAL connector on the DCX set-top and the optical connector on the A/V
receiver.

• Stereo audio—Connect the stereo audio cable to the audio L/R connectors on the

DCX set-top and the audio L/R connectors on the A/V receiver.

For information on configuring your DCX set-top settings, see Configuring the User

Settings.

Figure 5: Connecting an A/V Receiver — Audio

Note: Only one audio connection needs to be made to an HDTV.
Note: Solid lines indicate optimum connections.

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Connecting an SDTV

1. Connect the stereo audio cable to the AUDIO OUT L/R connectors on the DCX set-

top and the audio L/R connectors on the Standard-Definition TV (SDTV).

2. Connect a Video Composite cable to the Video Composite connector on the DCX

set-top and the input Video Composite on the TV.

These video connection methods do not support HD video. If you have an HDTV, see

Connecting an HDTV — Single Connection for Video/Audio.

Figure 6: Connecting an SDTV

Note: Composite video requires separate audio connections.

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Connecting a Standard-Definition TV (SDTV) and VCR/DVD Recorder

1. Connect a stereo audio cable to the AUDIO OUT L and R connectors on the

DCX3520e-M Series set-top and the INPUT AUDIO L
VCR/DVD Recorder.

2. Connect a video cable to the VIDEO OUT connector on the DCX3520e-M Series set-

top and the INPUT VIDEO connector on the VCR/DVD Recorder.

3. Connect a stereo audio cable to the OUTPUT AUDIO L and R connectors on the

VCR/DVD Recorder and the INPUT AUDIO L and R connectors on the SDTV.

4. Connect a video cable to the OUTPUT VIDEO connector on the VCR/DVD Recorder

and the INPUT VIDEO connector on the SDTV.

Note: These video connection methods do not support HD video. If there is an HDTV,
see Connecting HDTV — Separate Video/Audio Connections.

and R connectors on the

Figure 7: Connecting a Standard-Definition TV (SDTV) and VCR/DVD Recorder

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Connecting an A/V Receiver, SDTV, and VCR/DVD Recorder

1. Connect a stereo audio cable to the AUDIO OUT L/R connectors on the DCX set-top

and the input L/R connectors on the A/V receiver.

2. Connect a Video Composite cable to the Video Composite connector on the DCX

set-top and the Video Composite connector on the A/V receiver.

3. Connect a stereo audio cable to the VCR AUDIO OUT L/R connectors on the A/V

receiver and the INPUT AUDIO L/R connectors on the stereo VCR.

4. Connect a stereo audio cable to the output AUDIO OUT L/R connectors on the

stereo VCR and the VCR audio in L/R connectors on the A/V receiver.

5. Connect a composite video cable to the input video connector on the stereo VCR

and the video VCR OUT connector on the A/V receiver.

6. Connect a composite video cable to the output video connector on the stereo VCR

and the video VCR IN connector on the A/V receiver.

7. Connect a Composite Video cable to the input Composite Video connector on the

Standard-Definition TV (SDTV) and the TV/monitor output Composite Video
connector on the A/V receiver.

Note: The digital audio optical (optical S/PDIF) audio outputs may be used in place of the
stereo audio outputs (audio L/R). Optical S/PDIF offers a higher level of audio quality,
including support for Dolby Digital audio.

These video connection methods do not support HD video. If you have an HDTV, see

Connecting an HDTV — Single Connection for Video/Audio.

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Figure 8: Connecting an A/V Receiver, SDTV, and VCR/DVD Recorder

Note: Solid lines indicate optimum connections.
Note: Consult your A/V receiver manual for additional wiring options or constraints when
including a VCR/DVD Recorder in your configuration.

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Connecting Your Set-top to an External eSATA DVR

1. Contact your cable service provider to verify the set-top software necessary to

support External DVR Storage is available in your area.

2. Connect the AC power cord to the external drive and plug the external drive’s AC

power adapter into an electrical outlet.

3. Allow approximately 15 to 30 seconds for the external drive to reach operating

speed.

4. Connect one end of the eSATA cable to the set-top.

5. Connect the other end of the eSATA cable to the external drive.

6. Follow the on-screen instructions.

Note: Only connect external hard drives that have been approved by Motorola for
external DVR service. Connecting an external drive that has not been approved could
result in poor DVR performance.

Figure 9: Connecting Your Set-top to an External eSATA DVR

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Data Devices

Do not attempt to connect data devices without contacting your service provider.
Advanced data features require the proper application and network infrastructure
to operate.

Data Features

In addition to high-quality audio and video, the DCX set-top has the capability to deliver
high-speed data services such as Internet access, e-mail, IP telephony, e-commerce, and
home banking.

Note: Your DCX set-top may be equipped with the interface connections illustrated, but
their functionality depends on the services offered by your service provider.

Figure 10: Data Device Connections

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On-Screen Graphics

On-Screen Graphics

Your DCX set-top can generate graphics that overlay the video programming or fill the
entire television screen. Common examples include on-screen menus (such as the User
Setting menu), closed captions, and interactive program guides. The DCX set-top
overlays these graphics whenever you open a menu, enable closed captions, or scroll
through a program grid.

• On-screen graphics are not available on all video output combinations.

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Recording Your Connections

5

Use this diagram to record connections between your home entertainment components.
You can use this diagram to reconnect your system if you move the equipment or add
new equipment.

Disconnect the power from the DCX set-top before connecting or changing cable
connections. Do not place another component or object on top of the DCX set-top.

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Configuring the User Settings

6

Configuring the User Settings

The following describes how to configure the audio (for HDMI connections), SD and HD
video, closed caption, subtitle, and power settings for the DCX3520e-M.

Before you adjust the output settings:

1. Connect the DCX3520e-M to the TV and other home entertainment devices.

2. Connect the provided power supply to the DCX3520e-M and an AC power outlet.

3. Initialize the DCX3520e-M and authorize it for services.

4. Turn the TV on.

Note: When using an HDMI connection between the DCX3520e-M and the television, be
sure to have the cable connected and the TV powered on before adjusting the video
settings.

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User Settings Menu Main Screen

To configure the DCX3520e-M settings on the main User Settings menu screen, first
power off the DCX3520e-M using either the remote control or the Power button and
then press the MENU key on the remote control. If the TV is on, the on-screen User
Settings menu lists the DCX3520e-M settings that can be adjusted.

If no HDMI device is connected to the DCX3520e-M, the default User Settings menu
appears as follows:

Figure 11: Default User Settings Menu when no HDMI connection is in place

If the DCX3520e-M is connected via HDMI to a display device such as a television, the
default User Settings menu is updated to reflect this information. The YPbPr Output
menu option is replaced with the HDMI/YPbPr Output menu option as shown in the
following example.

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Figure 12: Default User Settings Menu when an HDMI connection is in place

Use the remote control cursor keys to navigate the on-screen menus as follows:

• Press the ▲ and ▼ keys to highlight the setting you wish to change.

• Press the ► key to select an option.

• To exit the setting and move to another setting, press the ▲ or ▼ key.

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Figure 13: User Settings Menu—Main Menu Screen

Table 1: User Settings Main Menu Field Descriptions

Setting Description

TV Type

HDMI/YPbPr
Output

Allows you to specify the style of television connected to the DCX3520e-M. The
16:9 option is the default.

• 16:9— A widescreen television is connected to the DCX3520e-M.

• 4:3 Letterbox — A standard-screen television is connected to the

DCX3520e-M and widescreen programs should be scaled to fit the screen
with black bars above and below the picture.

• 4:3 Pan Scan—A standard-screen television is connected to the DCX3520e-

M and widescreen programs should be cropped so the picture fills the entire
screen.

Allows you to select the video format of the HDMI and/or Component Video
(YPbPr) outputs:

• For ALL programs when the 4:3 Override setting is set to either Off or

Stretch.

• For ONLY widescreen programs when the 4:3 Override is set to either 480i

or 480p.

The 1080i option is the default.

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Setting Description

• 1080p60—High-Definition 1080p60 format (1920 x 1080 pixels with

progressive scanning at 60 frames per second).

• 1080i—High-Definition 1080i format (1920 x 1080 pixels with interlaced

scanning at 30 frames per second).

• 720p—High-Definition 720p format (1280 x 720 pixels with progressive

scanning at 60 frames per second).

• 480p—Enhanced-Definition 480p format (720 x 480 pixels with progressive

scanning at 60 frames per second).

• 480i—Standard-Definition 480i format (720 x 480 pixels with interlaced

scanning at 30 frames per second).

• Native—Format that most closely matches the program’s native format

according to the list of compatible formats selected from the Native Mode
Settings menu screen.

Note : Not all televisions will support all available video formats. Consult the
television’s user manual for more information on video format compatibility.

The DCX3520e-M can detect when the HDMI connection is in use. If you are
not using the HDMI connection on the DCX3520e-M, the HDMI/YPbPr
Output setting will display as YPbPr Output in the User Settings Menu.

4:3 Override

Most new HDTVs are equipped with at least one HDMI input and can support
the 1080p60 format. The DCX3520e-M is designed to provide excellent video
quality when converting any program to the 1080p60 video format. If your
television supports 1080p60 video input, it is highly recommended to adjust
the HDMI/YPbPr Output setting to the 1080p60 setting.

Allows you to select the video output format of the DCX3520e-M when it is
tuned to a Standard-Definition program or playing back a Standard- Definition
program from the DVR. The 480i option is the default.

• 480i—Standard-Definition 480i format (720 x 480 pixels).

• 480p—Enhanced-Definition 480p format (720 x 480 pixels).

• Stretch—Automatically stretch all Standard-Definition programs to a

widescreen (16:9) aspect ratio and present the video in the format designated
by the HDMI/YPbPr Output setting. Note that the Stretch option is only
available when the TV Type setting is 16:9.

• Off—Widescreen version of a Standard-Definition program with black bars to

the left and the right of the picture (pillarbox) and the video presented in the
format designated by the HDMI/YPbPr Output setting.

Note: Not all televisions support all available video formats. Consult your
television’s user manual for more information on format compatibility.

If the HDMI/YPbPr Output setting is set to either 480i or Native, the 4:3
Override feature is disabled and can’t be selected in the menu. The 4:3 Override
feature is available when the HDMI/YPbPr Output setting is 1080i, 720p, or
480p.

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Setting Description

Native Mode
Settings

Additional
HDMI
Settings

Closed
Captions

Additional
Closed
Caption
Settings

Allows you to customize the Native Mode feature of the DCX3520e-M by
selecting the video formats supported by your television.

Selecting the Native Mode Settings option presents a new menu screen with
settings specific to Native Mode operation. These settings are discussed in
more detail below.

The Native Mode Settings option is only available when the HDMI/YPbPr Output
setting is set to Native. Otherwise, the Native Mode Settings option is disabled
and can’t be selected in the menu.

Available whenever an HDMI device is connected to the DCX3520e-M.
Selecting this option presents a new menu screen with settings specific to the
HDMI connection. These settings are discussed in more detail below.

If no HDMI device is connected to the DCX3520e-M, this option is disabled and
can’t be selected in the menu.

Turns closed captions off or on.

When this option is set to Disabled, the DCX3520e-M does not render (draw)
closed captions on any video output.

When this option is set to Enabled, the DCX3520e-M renders (draws) closed
captions on all video outputs if closed captions are included in the program.

Disabled is the default setting.

Allows you to customize the style and appearance of closed captions.

Selecting this presents a new menu screen with settings specific to closed
captions, including font style, color, and size. These settings are discussed in
more detail below.

The Additional Closed Caption Settings option is only available when the Closed
Captions setting is set to Enabled. Otherwise, the Additional Closed Caption
Settings option is disabled and can’t be selected in the menu.

Subtitle and
DVS
Settings

Advanced
Audio/Video
Settings

Allows you to customize the operation of the subtitle and descriptive video
service features.

Selecting the Subtitle and DVS Settings option presents a new menu screen
with settings specific to subtitle and descriptive video service operation. These
settings are discussed in more detail below.

Allows you to customize several advanced audio and video features of the
DCX3520e-M.

Selecting this option presents a new menu screen with settings specific to
closed captions, including font style, color, and size. These settings are
discussed in more detail below

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Setting Description

Front Panel
Brightness

Restore All
Defaults

Allows you to adjust the brightness level of the front panel display
(clock/channel number and indicator icons) of the DCX3520e-M.

• High—The brightest level. This setting is most useful when using the

DCX3520e-M in very brightly lit rooms.

• Normal—The default brightness level.

• Low—The lowest (visible) brightness level. This setting is most useful when

using the DCX3520e-M in dim or dark rooms.

• Off—The front panel display will be turned off completely, including the

clock/channel number and all indicator icons. The blue backlighting of the
front panel Power button remains illuminated.

To reset ALL of the DCX3520e-M User Settings to their default values, including
options stored on other menu screens, move the cursor to this option and press
the ► key.

Native Mode Settings Screen

The Native Mode Settings menu is used to configure the operation of the native mode
feature on the DCX3520e-M. The DCX3520e-M is capable of receiving and decoding a
number of different digital video formats. When operating in native mode, the
DCX3520e-M generates the video output format that most closely matches the
broadcast video format.

For example, if the DCX3520e-M is configured to operate in native mode, a channel
broadcast in the 720p format is output to the television in the 720p format, while a
channel broadcast in the 1080i format is output to the television in the 1080i format.

When using the native mode feature of the DCX3520e-M, please exercise caution when
selecting the formats from the checklist. If a format is selected that is not compatible
with the television, there may be a loss of video whenever the DCX3520e-M is tuned to
a channel that is broadcast in that format.

If the television is connected to the DCX3520e-M using an HDMI cable, the DCX3520e­M automatically customizes the checklist of supported formats reported to it by the
television. If the television is connected to the DCX3520e-M using Component Video
(YPbPr) cables, the checklist needs to be customized manually.

Note: At least one of the [1080p - 1080i – 720p – 480p – 480i] formats must be selected
from the checklist for the DCX3520e-M to operate properly in native mode.

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Setting

Description

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1080p60

(High Definition)

1080p30

(High Definition)

Figure 14: Native Mode Settings menu screen

Table 2: Native Mode Settings Field Definitions

Generates 1080p60 video on the HDMI output if the program is broadcast in
1080p60 format. The DCX3520e-M can also convert any other broadcast
format to the 1080p60 video format.

1080p60 is a high-definition video image with 1920 x 1080 pixels, progressive
scanning, and a frame rate of 60 frames per second.

This option is only available if the DCX3520e-M is connected to an HDMI
display device. If no HDMI connection is detected, this option is disabled and
can’t be selected in the menu.

Note: The Component Video (YPbPr) output delivers 480i video whenever the
HDMI output is delivering 1080p60 video.

Generates 1080p30 video on the HDMI output if the program is broadcast in
1080p30 format. The DCX3520e-M cannot convert any other broadcast format
to the 1080p30 video format.

1080p30 is a high-definition video image with 1920 x 1080 pixels, progressive
scanning, and a frame rate of 30 frames per second.

This option is only available if the DCX3520e-M is connected to an HDMI
display device. If no HDMI connection is detected, this option is disabled and
can’t be selected in the menu.

Note: The Component Video (YPbPr) output delivers 480i video whenever the
HDMI output is delivering 1080p30 video.

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Setting

Description

Generates 1080p24 video on the HDMI output if the program is broadcast in

Generates 720p video on both the HDMI and Component Video (YPbPr)

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1080p24

(High Definition)

1080i

(High Definition)

720p

(High Definition)

480p

(Enhanced
Definition)

1080p24 format. The DCX3520e-M cannot convert any other broadcast format
to the 1080p24 video format.

1080p24 is a high-definition video image with 1920 x 1080 pixels, progressive
scanning, and a frame rate of 24 frames per second.

This option is only available if the DCX3520e-M is connected to an HDMI
display device. If no HDMI connection is detected, this option is disabled and
can’t be selected in the menu.

Note: The Component Video (YPbPr) output delivers 480i video whenever the
HDMI output is delivering 1080p24 video.

Generates 1080i video on both the HDMI and Component Video (YPbPr)
outputs if the program is broadcast in 1080i format. The DCX3520e-M can also
convert any other broadcast format to the 1080i video format.

1080i is a high-definition video image with 1920 x 1080 pixels, interlaced
scanning, and a frame rate of 30 frames per second.

outputs if the program is broadcast in 720p format. The DCX3520e-M can also
convert any other broadcast format to the 720p video format.

720p is a high-definition video image with 1280 x 720 pixels, progressive
scanning, and a frame rate of 60 frames per second.

Generates 480p video on both the HDMI and Component Video (YPbPr)
outputs if the program is broadcast in 480p format. The DCX3520e-M can also
convert any other broadcast format to the 480p video format.

480p is an enhanced-definition video image with 720 x 480 pixels, progressive
scanning, and a frame rate of 60 frames per second.

480i

(Standard
Definition)

Restore Default
Native Settings

Return to Main
Menu

If this option is selected, the DCX3520e-M generates 480i video on both the
HDMI and Component Video (YPbPr) outputs if the program is broadcast in
480i format. The DCX3520e-M can also convert any other broadcast format to
the 480i video format.

480i is a standard-definition video image with 720 x 480 pixels, interlaced
scanning, and a frame rate of 30 frames per second.

Selecting this option will restore the checklist of video formats to its default
configuration. Use this option if audio and/or video has been lost after adjusting
these settings from their default values.

If you are the HDMI connection to your television, the checklist will be
automatically customized according to the supported formats reported by the
television.

If you are using the Component Video (YPbPr) connection to your television,
the checklist will have only the 1080i and 480i formats selected.

Selecting this option will return you to the User Settings Menu main screen.

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Additional HDMI Settings Screen

The Additional HDMI Settings menu configures advanced options that affect the
operation of the DCX3520e-M with other HDMI and DVI display devices. Adjustable
options include display mode, color space, audio output mode, and audio lip sync delay.

Figure 15: Additional HDMI Settings screen

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Allows you to optimize the HDMI output to work with both DVI-equipped

Allows you to specify the digital audio format delivered over the HDMI output by

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Table 3: Additional HDMI Settings Field Definitions

Setting Description

HDMI/DVI Mode

Color Space

Audio Output

televisions and HDMI-equipped televisions. HDMI is the default setting.

• HDMI—Optimized to work with an HDMI television or home theater receiver.

• DVI—Optimized to work with a DVI television or display device (connected via

an HDMI-to-DVI adapter).

Allows you to adjust the color space used by the DCX3520e-M to generate the
video signals on the HDMI output. YCC 4:4:4 is the default setting.

• YCC 4:4:4—Generates video signals within the YCC color space.

• RGB—Generates video signals within the RGB color space.

Note: Adjusting these settings could result in a loss of video. Only a professional
installer or someone with a good working knowledge of the color spaces
supported by the TV should change this setting.

the DCX3520e-M. Options include Auto, L-PCM, and Pass Through. Auto option
is the default setting.

• Auto—Provides the digital audio format specified by the connected device (TV

or home theater receiver) when that device was first connected to the
DCX3520e-M.

• L-PCM—Provides all audio in the Linear Pulse Code Modulation digital audio

format. The L-PCM format is widely supported by most HDMI televisions and
home theater receivers.

• Pass Through—Provides the same digital audio format on the HDMI output

as is provided with the program being viewed at that time. For example, if the
program has a Dolby Digital soundtrack, the DCX3520e-M passes the Dolby
Digital audio to the HDMI output. This option is most useful when connecting
the DCX3520e-M to a home theater receiver that has HDMI switching
capability.

Note: Adjusting these settings could result in a loss of audio. Only a professional
installer or someone with a good working knowledge of the digital audio formats
supported by the TV and/or home theater receiver should change this setting

Lip Sync

Allows you to adjust the amount of time the audio signal is delayed with respect
to the video signal on the HDMI output. Some HDMI televisions and home
theater receivers add an extra delay to the video signal during processing which
can produce an effect where the audio noticeably “leads” the video.

By default, this option is set to Auto. The options are used as follows:

• Auto—The DCX3520e-M automatically delays the audio signal on the HDMI

output by the amount of time requested by the connected HDMI device.

• Manual—The DCX3520e-M delays the audio signal on the HDMI output by

the amount of time selected for the Lip Sync Delay setting.

• Off—The DCX3520e-M will not delay the audio signal on the HDMI output.

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Configuring the User Settings B

Setting

Description

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Lip Sync Delay

Return To Main
Menu

Restore Default
HDMI Settings

Available when the Lip Sync option has been set to Manual.

The Lip Sync Delay setting can be adjusted between 0 milliseconds and 500
milliseconds in 50 millisecond increments.

If the Lip Sync option has been set to either Auto or Off, this option is disabled
and can’t be selected in the menu.

Use this option to adjust the HDMI audio delay if you notice that the video image
routinely seems to be “behind” the audio soundtrack when using your HDMI
device.

Returns you to the User Settings Menu main screen.

Restores all of the settings on this screen (HDMI/DVI Mode, Color Space, Audio
Output, and Lip Sync) to their default values.

Use this option if you lose audio and/or video after changing these settings from
their default values.

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Configuring the User Settings B

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Additional Closed Caption Settings Screen

The Additional Closed Caption Settings adjusts the various display options for closed
caption legibility. Customizable options include font size, font style, font color, and font
opacity. You may also select to view different closed caption services if these are
included within the broadcast program.

Figure 16: Additional Closed Caption Settings menu screen

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Configuring the User Settings B

Sets the service used by the DCX3520e-M to render (draw) the closed captions:

Sets the edge appearance used for rendering (drawing) closed captions.

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Table 4: Additional Closed Caption Settings Field Definitions

Setting Description

Service Selection

• Analog—Affects closed captions for analog and digital standard definition

services. Available options are: CC1, CC2, CC3, CC4, T1, T2, T3, or T4. The
default setting is CC1.

• Digital—Affects closed captions for digital enhanced definition and high

definition services. Available options are: Primary Language, Secondary
Language, 3, 4, 5, or 6. The default setting is Primary Language.

Font Size

Font Style

Font Color

Font Opacity

Font Edge Type

Font Edge Color

Background Color

Background
Opacity

Sets the font size used for rendering (drawing) closed captions. The default
setting is Auto. Available options include: Auto, Standard, Large, or Small.

Sets the font style used for rendering (drawing) closed captions. The default
setting is Auto. Available options include: Auto, Mono Serif, Proportion Serif,
Mono No Serif, Proportion No Serif, Casual, Cursive, or Small Capitals.

Sets the font color used for rendering (drawing) closed captions. The default
setting is Auto. Available options include: Auto, White, Black, Red, Green, Blue,
Yellow, Magenta, or Cyan.

Sets the opacity used for rendering (drawing) closed captions. The default
setting is Auto. Available options include: Auto, Transparent, Translucent, Solid,
or Flashing.

Available options include: Auto, None, Raised, Depressed, Uniform, Left
Shadowed, or Right Shadowed. The default setting is Auto.

Sets the edge color used for rendering (drawing) closed captions. Available
options include: Auto, White, Black, Red, Green, Blue, Yellow, Magenta, or
Cyan. The default setting is Auto.

Sets the background color used for rendering (drawing) closed captions. The
default setting is Auto. Available options include: Auto, White, Black, Red,
Green, Blue, Yellow, Magenta, or Cyan.

Sets the background opacity used for rendering (drawing) closed captions. The
default setting is Auto. Available options include: Auto, Transparent,
Translucent, Solid, or Flashing.

Settings

Return To Main
Menu

Restore Default
CC Settings

Sets the default settings for closed captions (Auto) or restores the settings you
had previously configured (User) allowing you to easily change the closed
caption settings between their default settings and your customized settings.
The default setting is Auto. Available options include: Auto or User.

Returns you to the User Settings Menu main screen.

To reset all of the Additional Closed Caption settings to their default values,
navigate to this option and press the ► key.

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Configuring the User Settings B

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Subtitle and DVS Settings Screen

The Subtitle and DVS Settings menu customizes the language and appearance of
subtitles and turns the descriptive video service feature on and off on the DCX3520e-M.
Subtitles allow a viewer to watch television programs and movies that contain dialogue
that is not in the viewer’s native language. Subtitles are not included with many
television programs (unlike closed captions).

A descriptive video service (DVS) is a special secondary audio track which is included
with many television programs and is intended to assist the visually impaired. The DVS
audio track provides a verbal description of each scene along with the program’s normal
dialogue.

Figure 17: Subtitle and DVS Settings Menu Screen

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Configuring the User Settings B

Subtitles

The default setting is

.

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Table 5: Subtitle and DVS Settings Field Definitions

Setting Description

Off

• Off—Subtitles are not rendered (drawn) by the DCX3520e-M.

• On—Subtitles are rendered (drawn) by the DCX3520e-M if they are included

in the program and in the language specified by the Language setting.

When the Subtitles option is set to On, Language can be selected from the
menu.

Language

Descriptive Video
Service

The Language setting is only available when the Subtitles option is set to On.
Otherwise, this setting is disabled and can’t be selected in the menu.

The default language selection is English.

• English—Renders (draws) subtitles in English if they are included in the

program.

• Spanish—Renders (draws) subtitles in Spanish if they are included in the

program.

• French—Renders (draws) subtitles in French if they are included in the

program.

• Portuguese—Renders (draws) subtitles in Portuguese if they are included in

the program.

Note: The DCX3520e-M is not capable of translating subtitles from one language
to another. For example, if French subtitles are included with the program, the
DCX3520e-M cannot translate them to into Portuguese if the Language option
has been set to Portuguese. The DCX3520e-M can only display subtitles in the
language(s) that have been included within the program.

The default setting is Off.

• Off—The DVS audio track is not played by the DCX3520e-M.

• On—The DVS audio track is played by the DCX3520e-M if it is included in the

program.

Note: If the DVS setting is disabled and can’t be selected from the menu, the
software installed on the DCX3520e-M can’t support the DVS feature.

Return To Main
Menu

Restore Default
Subt/DVS
Settings

Returns you to the User Settings Menu main screen.

To reset all of the Subtitle and DVS settings to their default values, navigate to
this option and press the ► key.

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Configuring the User Settings B

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Advanced Audio/Video Settings Screen

The Advanced Audio/Video Settings menu customizes several advanced audio and video
features of the DCX3520e-M, most notably the Dolby Volume feature and the Video
Sharpness feature.

The Dolby Volume feature provides volume normalization across channels, programs,
and commercials. Normalization is a process that adjusts the different volume levels
across channels, programs, and commercials to the same approximate output volume.
As a result, sudden volume changes are reduced and the overall volume output of the
DCX3520e-M is more consistent.

The Video Sharpness feature softens or sharpens Standard Definition (SD) programs
when viewed on either the HDMI or Component Video (YPbPr) outputs. When SD
programs are viewed on a large screen television, picture quality can suffer because
noise and other imperfections in the picture can be magnified on the large display. The
Video Sharpness feature is used to soften the picture and reduce the appearance of
these imperfections.

Figure 18: Advanced Audio/Video Settings Menu Screen

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Configuring the User Settings B

Return To Main

Returns you to the User Settings Menu main screen.

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Table 6: Advanced Audio/Video Settings Field Definitions

Setting Description

Dolby Volume

Video Sharpness

Menu

Restore Default
A/V Settings

The default setting is Off.

• Off—Output volume may fluctuate during commercials or when changing

channels.

• On—Maintains a more consistent output volume regardless of the channel

or program being viewed.

The Video Sharpness setting allows you to adjust the picture sharpness when
viewing a standard definition (SD) program on the DCX3520e-M.

The Video Sharpness setting affects the HDMI and Component Video (YPbPr)
outputs .Level of 3 is the default value.

The DCX3520e-M supports five distinct levels of analog video picture
sharpness. A value of 1 corresponds to a “softer” picture while a value of 5
corresponds to a “sharper” picture.

The best sharpness setting depends upon the video connection being used, the
display quality of the TV, and your own personal preference.

To reset all of the Advanced Audio/Video settings to their default values,
navigate to this option and press the ► key.

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Troubleshooting B

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Troubleshooting

7

Before calling your service provider, review this troubleshooting guide. This information
is to help you quickly solve a problem. If your problem still exists, contact your service
provider.

Problem Possible Solution

The DCX set-top will
not power on

The remote control
does not work

There is no audio
when viewing cable
channels

• The DCX set-top has received a software update and may not power on while

the new software is being installed. Try again in a few minutes.

• Verify that the AC power cord of the external power supply is connected to the

DCX set-top and an AC outlet. Unplug the DCX set-top from the AC outlet, plug
it back in, and then press the POWER button.

• If the DCX set-top is connected to a switched outlet on another unit, verify that

that unit is powered on. Unplug the power cord from the DCX set-top’s AC
outlet, plug it back it in, and then press the POWER button. Use an unswitched
outlet, if possible.

• Press the POWER button on the DCX set-top front panel instead of the remote

control. The batteries in the remote control may be depleted.

• Verify that the remote control is in “Cable” mode.

• Verify that there are no obstructions between the remote control and the DCX

set-top. Aim the remote control directly at the DCX set-top front panel, not the
TV or VCR.

• The angle between the remote control and the DCX set-top may be too large.

Stand in front of the DCX set-top and not too far to either side.

• Press and release operation keys one at a time, firmly and deliberately.

• Check the batteries in the remote control. Install new batteries if needed.

• Verify that the mute button on the remote control has not been pressed. Press

mute on the remote control to restore sound.

• If the DCX set-top audio output is connected to the TV, verify that the mute

button on the TV has not been pressed.

• If the DCX set-top audio output is connected to a home theater receiver, verify

that the receiver is set to the appropriate input source and the mute button on
the receiver has not been pressed.

• Verify that you have the correct cables for the audio connections.

• Verify that the audio cables are firmly connected between the DCX set-top and

the audio playback device (TV, receiver, DVD player, etc.).

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Troubleshooting B

Problem

Possible Solution

There is no audio

Not all programs feature full Dolby Digital [5.1] or Dolby Digital Plus [7.1] surround

There is no video on

•

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from the center
and/or surround
speakers of a home
theater receiver
connected to the DCX
set-top

the TV screen

No closed captions
display

sound. In some cases, the programs may only contain left and right stereo audio.

• Verify that the S/PDIF cable (optical) is firmly connected to the DCX set-top and

the home theater receiver.

• Verify that the home theater receiver is set to a surround sound audio mode

(Dolby Pro Logic®, Dolby Pro Logic II®, Dolby Pro Logic IIx®).

• Verify that the receiver is properly configured to work with all connected

speakers.

Verify that the TV is powered on and set to the appropriate input source for the
DCX set-top.

• Verify that the DCX set-top is powered on and tuned to an authorized cable

channel.

• Verify that all video cables between the DCX set-top and the TV are firmly

connected.

• Verify that the coaxial cable feed is firmly connected to the DCX set-top and the

wall jack.

• If the DCX set-top video output is connected to a home theater unit, verify that

the home theater unit is powered on and set to the appropriate input source.

• If the DCX set-top video output is connected to a TV through an HDMI

connection, power off the TV and then power off the DCX set-top. Wait one
second and then power on the devices.

• Not all HDTVs can display every output format (1080p60, 1080p30, 1080p24,

1080i, 720p, 480p, or 480i) available on the DCX set-top. To select a different
format:

1. Ensure that your DCX set-top is plugged into a power outlet and is turned off.

2. Press the MENU key on the remote control. Your settings are displayed on the

DCX set-top front panel display.

3. Press the ▲ and ▼ keys to display the HDMI/YPbPr OUTPUT setting.

4. Press the ► key to cycle through the available output formats until a picture

displays on the TV.

• Verify on the User Settings menu that closed captions are enabled on the DCX

set-top.

• Verify that closed captions are enabled on the TV.

Note: Closed captioning may not be available on the current program.

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Troubleshooting B

Problem

Possible Solution

There are black bars

Wide screen TVs display 4:3 programs in this format unless set to Stretch. Turn on

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to the right and left of
the picture

There are black bars
above and below the
picture

There are black bars
on all four sides of
the picture

the 4:3 OVERRIDE feature in the User Settings menu. This enables most wide
screen TVs to stretch the video to fill the screen (see your TV manual for
information about stretching 4:3 video).

• If the DCX set-top is connected to a wide screen TV, verify that the TV TYPE is

set to 16:9 in the User Settings menu.

Many HD programs are broadcast in pillar-box format with black bars to the left
and right of the picture. These programs are broadcast in 16:9 HD formats even
though the video is not 16:9.

All 4:3 HDTVs display HD programs in letterbox format (black bars above and
below the picture) because of the shape of the display screen.

• Turn on the 4:3 OVERRIDE feature in the User Settings menu. This enables

most standard screen TVs to display a full screen picture when the DCX set-top
is tuned to a 4:3 program.

• Set the TV TYPE to 4:3 Pan-Scan. This enables the DCX set-top to remove the

black bars above and below the picture when possible.

Some SD programs are broadcast in the letterbox format with black bars above
and below the picture. Some widescreen TVs offer a zoom feature that may be
able to remove the black bars (see your TV manual for information about zooming
4:3 video).

This may occur on a 4:3 TV if the 4:3 OVERRIDE setting is OFF. To set 4:3 SD
programming to fill the screen, depending on the capabilities of the TV, set
4:3 OVERRIDE to 480i or 480p.

This may occur on a 16:9 TV if the active video for an SD broadcast is in letterbox
format. To confirm, wait for a commercial or look for a graphic, such as a network
logo. If the commercial fills the screen from top to bottom, or the graphic appears
below the active video, the program is being letterboxed by the broadcaster. You
can minimize this by activating the zoom feature on the TV.

A broadcaster may include black bars on either side of a wide screen broadcast.
This is called a “hybrid” aspect ratio and results in a black border surrounding the
video on a 4:3 TV. Because this is part of the broadcast, the DCX set-top cannot
correct the video. You may be able to minimize the border using the zoom feature
on the TV.

Colors do not appear
correctly

Be sure to match up each signal to the same YPbPr connection on the TV,
otherwise the colors will not appear correctly on your TV.

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Motorola Mobility, LLC.
101 Tournament Drive, Horsham, PA 19044 www.motorola.com

365-095-22821 x.1 02/13