Motorola DCT700, DTC700 User Manual 2

Installation Manual

DCT700

Digital Consumer Terminal

Graphical symbols and supplem ent warning marking locations on the bottom of the appliance.

This symbol indicates that dangerous voltage levels are present within the equipment. T hese voltages are not insulated and may be of sufficient strength to cause serious bodily injury when touched. The symbol may also appear on schematics.

This symbol calls attention to a critical procedure, or means refer to the instruction manual for opening or service information. Only qualified service personnel are to install or service the equipment. The symbol may also appear in text and on schematics.

WARNING:

TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS APPLIANCE TO RAIN OR MOISTURE.

CAUTION:

TO PREVENT ELECTRICAL SHOCK, DO NOT USE THIS PLUG WITH AN EXTENSION CORD, RECEPTACLE, OR OTHER OUTLET UNLESS THE BLADES CAN BE FULLY INSERTED TO PREVENT BLADE EXPOSURE.

FCC Compliance: Federal Communications Comm ission Radio and Television Interface Statement for a Class ‘B’ Device

This equipment has been tested and found to comply with the lim its for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in the residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harm ful interference to radio comm unications. However, there is no guarantee that interference will not occur in a particular installation.

If the equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:

! Reorient or relocate the receiver antenna

! Increase the separation between the equipment and the affected receiver

! Connect the equipment into an outlet or on a circuit different from that to which the receiver is connected

! Consult the dealer or experienced radio/TV technician for help

! Ensure that the cover plate for the security card is secured and tight

Changes or modification not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

Declaration of Conformity: According to 47 CFR, Parts 2 and 15 for Class B Personal Computers and Peripherals; and/or CPU Boards and

Power Supplies used with Class B Personal Computers, Motorola, Inc., 6450 Sequence Drive, San Diego, CA 92121, 1-800-225-9446, declares under sole responsibility that the product identifies with 47 CFR Part 2 and 15 of the FCC Rules as a Class B digital device. Each product marketed is identical to the representative unit tested and founded to be compliant with the standards. Records maintained continue to reflect the equipment being produced can be expected to be within the variation accepted, due to quantity production and testing on a statistical basis as required by 47 CFR 2.909. Operation is subject to the fol lowing condition: This device must accept any interference received, including interference that may cause undesired operation. The above named party is responsible for ensuring that the equipment complies with the standards of 47 CFR, Paragraphs 15.107 to 15.109

Repairs: If repair is necessary, call the Motorola Repair Facility at 1-800-227-0450 for a Return for Service Authorization (RSA) number before

sending the unit. The RSA number must be prominently displayed on all equipment cartons. Pack the unit securely; enclose a note descri bing the exact problem, and a copy of the invoice that verifies the warranty status. Ship the unit PRE-PAID to the following address:

Motorola, Inc. Attn: RSA #___________ c/o Rudolph Miles and Sons 2500 Courage Boulevard Brownsville, TX 78521

NOTE TO CATV SYSTEM INSTALLER: T his rem inder is provided to call CATV system installer’s attention to Article 820-40 of the NEC that

provides guidelines for proper grounding and, in particular, specifies that the cable ground shall be connected to the grounding system of the building, as close as possible to the point of cable entry as practical.

All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation or adaptation) without written permission from Motorola, Inc.

Motorola reserves the right to revise this publication and to m ake changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or change. Motorola provides this guide without warranty of any kind, either implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Motorola may make improvements or changes in the product(s) described in this m anual at any time.

STARVUE, MOTOROLA, and the Stylized M Logo are registered in the US Patent & Trademark Office. Manufactured under license from Dolby Laboratories. "Dolby" and the double-D symbol are registered trademarks of Dolby Laboratories. All other product or service names are the property of their respective owners.

Section 1

Introduction

Standard Features..................................................................................................................................................................1-2

Standard Interfaces ................................................................................................................................................................1-2

Using This Manual.................................................................................................................................................................. 1-2

Related Documentation.......................................................................................................................................................... 1-2

Document Conventions..........................................................................................................................................................1-3

If You Need Help..................................................................................................................................................................... 1-3

Calling for Repairs.................................................................................................................................................................. 1-3

Section 2

Overview

Remote Control....................................................................................................................................................................... 2-2

Installing Batteries in the Remote Control..................................................................................................................... 2-4

Section 3

Installation

Before You Begin....................................................................................................................................................................3-1

Installing the DCT700 .............................................................................................................................................................3-1

Standard Cabling Diagram .....................................................................................................................................................3-2

Standard VCR Cabling Diagram............................................................................................................................................. 3-3

Composite Baseband Cabling Diagrams ...............................................................................................................................3-4

Stereo Cabling Diagrams (Baseband).................................................................................................................................... 3-6

Operational Check.................................................................................................................................................................. 3-8

Selecting the OOB Frequency........................................................................................................................................3-8

Set-top Cold Initialization .......................................................................................................................................................3-9

DCT700 Installation Manual

ii Contents

Section 4

Troubleshooting

Appendix A

Specifications

Appendix B

Diagnostics

Using Diagnostics.................................................................................................................................................................. B-2

d 01: General Status...............................................................................................................................................................B-3

Error Codes ................................................................................................................................................................... B-5

d 02: Out-of-Band (OOB) Status ............................................................................................................................................ B-6

Selecting the OOB Frequency....................................................................................................................................... B-7

d 03: In-band Status............................................................................................................................................................... B-8

d 04: Audio/Video Status....................................................................................................................................................... B-9

d 05: Unit Address ...............................................................................................................................................................B-10

d 06: Firmware Version........................................................................................................................................................ B-11

d 07: Current Channel Status .............................................................................................................................................. B-11

d 08: Renewable Security .................................................................................................................................................... B-14

d 09: Upstream Modem (STARVUE II Diagnostics) ............................................................................................................. B-15

d 10: Application (APP) Code Modules ...............................................................................................................................B-15

d 11: Memory Status............................................................................................................................................................ B-16

d 12: Interactive Info ............................................................................................................................................................ B-17

d 13: MAC Frequency Table................................................................................................................................................. B-18

d 14: Control Channels........................................................................................................................................................ B-18

d 15: Message Types ........................................................................................................................................................... B-19

d 16: In-Band Program Association Table (PAT).................................................................................................................B-19

d 17 In-Band Program Map Table (PMT).............................................................................................................................. B-19

d 18: Task Status ................................................................................................................................................................. B-19

d 19: USB Diagnostics......................................................................................................................................................... B-20

d 20 In-Band Multicast Address Filter .................................................................................................................................B-20

d 21: Keyboard / LED Diagnostics....................................................................................................................................... B-20

Abbreviations and Acronyms

DCT700 Installation Manual

Contents iii

Figures

Figure 1-1 DCT700 set-top front and rear views.................................................................................................................... 1-1

Figure 2-1 Front panel............................................................................................................................................................ 2-1

Figure 2-2 Rear panel.............................................................................................................................................................2-1

Figure 2-3 Motorola DRC450 Universal Remote Control....................................................................................................... 2-2

Figure 2-4 Back view of DRC450 remote control ..................................................................................................................2-4

Figure 3-1 Connecting the DCT700 to a TV using RF connectors ........................................................................................ 3-2

Figure 3-2 Standard VCR cabling ..........................................................................................................................................3-3

Figure 3-3 Standard baseband cabling .................................................................................................................................3-4

Figure 3-4 Baseband audio and video connections to a VCR and TV ..................................................................................3-5

Figure 3-5 Audio on the VCR................................................................................................................................................. 3-6

Figure 3-6 Audio on VCR/Audio output on TV ...................................................................................................................... 3-7

Tables

Table 2-1 Rear panel features................................................................................................................................................2-1

Table 2-2 DRC450 remote control keys ................................................................................................................................. 2-3

Table 3-1 Operational check procedures.............................................................................................................................. 3-8

Table 4-1 Troubleshooting guidelines...................................................................................................................................4-1

DCT700 Installation Manual

Section 1

Introduction

The Motorola DCT700 is an interactive digital consumer terminal that enables cable operators to cost-effectively deploy an all-digital network. The DCT700:

! Supports services such as an electronic program guide (EPG), impulse pay-per view (IPPV),

and video on demand (VOD)

! Is compatible with existing Motorola analog and digital set-top products

! Is compatible with MediaCipher conditional access technology

! Provides a real-time return path

The DCT700 requires a remote control to operate (remote control sold separately).

Figure 1-1 DCT700 set-top front and rear views

MESSAGESON

RF IN

TV/VCR

AUDIO VIDEO

+12V

DCT700 Installation Manual

1-2 Introduction

Standard Features

! MPEG-2 digital video processor

! ATSC standard Dolby

! ITU standard 64/256 QAM FEC enhanced adaptive equalizer

! On-board real-time RF return (256 Kbps)

! Bitmapped graphics display (4/8-bit)

! 88.75 to 858 MHz tuner

! DES based encryption/DCII access control

! Digital diagnostics

! Frequency agile 2.048 Mbps out-of-band data receiver

! Macrovision copy protection

! IR support for remote control

Digital (AC-3) audio processor

Standard Interfaces

! RF remod output (ch. 3, 4)

! Baseband video and audio Outputs

Using This Manual

This manual provides instructions to install and configure a DCT700:

Section 1 Introduction provides a product description, a list of related documentation, the technical

helpline telephone number, and the repair/return procedure.

Section 2 Overview describes the DCT700 and provides an overview of its use. This section also

identifies the front-panel displays and switches and describes the rear-panel features.

Section 3 Installation provides instructions on how to install the DCT700 in a subscriber location

and perform operational tests.

Section 4 Troubleshooting provides guidelines for troubleshooting the equipment.

Appendix A Specifications provide the technical specifications for the DCT700.

Appendix B Diagnostics provide instructions on accessing and interpreting the built-in diagnostics.

Abbreviations and Acronyms

The Abbreviations and Acronyms list contains the full spelling of the short forms used in this manual.

Document Conventions

Before you begin working with this manual and using the DCT700, familiarize yourself with the stylistic conventions used in this manual:

SMALL CAPS

* (asterisk)

Italic type Used for emphasis

Courier font

Denotes silk screening on the equipment, typically representing front- and rear-panel controls, input/output (I/O) connections, and LEDs

Indicates that several versions of the same model number exist and the information applies to all models; when the information applies to a specific model, the complete model number is given

Displayed text

If You Need Help

If you need assistance while working with the DCT700, contact the Motorola Technical Response Center (TRC):

! Inside the U.S.: 1-888-944-HELP (1-888-944-4357)

! Outside the U.S.: 215-323-0044

! Online: http://broadband.motorola.com/noflash/websupport.html

The TRC is open from 8:00 AM to 7:00 PM Eastern Time, Monday through Friday and 10:00 AM to 5:00 PM Eastern Time, Saturday. When the TRC is closed, emergency service only is available on a call-back basis. Web Support offers a searchable solutions database, technical documentation, and low priority issue creation/tracking 24 hours per day, 7 days per week.

Calling for Repairs

If repair is necessary, call the Motorola Repair Facility at 1-800-227-0450 for a Return for Service Authorization (RSA) number before sending the unit. The RSA number must be prominently displayed on all equipment cartons. The Repair Facility is open from 8:00 AM to 5:00 PM Central Time, Monday through Friday.

When calling from outside the United States, use the appropriate international access code and then call 956-541-0600 to contact the Repair Facility.

When shipping equipment for repair, follow these steps:

1 Pack the unit securely.

2 Enclose a note describing the exact problem. Complete and enclose the checklist provided

with the unit.

3 Enclose a copy of the invoice that verifies the warranty status.

Ship the unit PREPAID to the following address:

Motorola, Inc. Broadband Communications Sector Attn: RSA #___________ c/o Rudolph Miles and Sons 2500 Courage Boulevard Brownsville, TX 78521

DCT700 Installation Manual

Section 2

Overview

This section describes the DCT700’s displays and connectors. Before you begin to install the DCT700, familiarize yourself with these displays and connectors.

Figure 2-1 Front panel

MESSAGESON

The DCT700 front panel has two LEDs:

MESSAGES

Indicates that the unit is on

Indicates that a message is present

Figure 2-2 Rear panel

Table 2-1 Rear panel features

Key Function

Left and right audio RCA jacks used for stereo audio output.

RCA jack used to connect the DCT700 to a composite (baseband) video TV or a monitor; in some configurations this jack connects to a VCR.

F-type connector used for DCT700 input from the

F-type connector used to connect the DCT700 to a standard TV or VCR.

DC power connection.

TV/VCR

RF IN

AUDIO VIDEO

TO RF IN connector.

+12V

For instructions on connecting the DCT700, see Section 3, “Installation.”

A remote control is required to operate the DCT700. We recommend the Motorola DRC450. See “Remote Control” in this section for information.

DCT700 Installation Manual

2-2 Overview

Remote Control

A remote control is required to operate the DCT700. We recommend the Motorola DRC450 Universal Remote Control:

Figure 2-3 Motorola DRC450 Universal Remote Control

VCR/DVD CABLE

UDIO

2 3 4 5 6

7 8

EXIT

HELP

PA GE

POWER

LOC K

LAST

FAVORITE

PAG E

CHANNE LVOLUME

INFO

14 15 16

17 18 19

TV/VCR

REW

STOP

DAY

PAUSE

RECORD

ENTER

DAY

PLAY

F. F W D

2112

DCT700 Installation Manual

Overview 2-3

Table 2-2 DRC450 remote control keys

Key Item Description

1 AUDIO, VCR/DVD,

CABLE, or TV

2 HELP Displays the help screen.

3 POWER Turns the currently selected home entertainment component on or off.

4 PAGE ▲

5 EXIT Exits a menu or program guide.

▲ or PAGE▼▼▼▼ Pages through menu screens and the program guide.

▲ ▲

Selects a device to control. The selected mode will remain active until you press another device key.

Moves the cursor around the program guide and menu screens.

7 OK Selects menu options, Pay-Per-View events or tune programs from the

program guide.

8 GUIDE Displays the program guide.

9 VOLUME + or

VOLUME -

10 A, B, or C Functionality is determined from services offered by the service provider.

11 NUMBER KEYS Directly selects a channel.

12 TV/VCR

BYPASS

Increases or decreases the volume of the VCR, TV, or audio device. The device must be selected before you can increase or decrease the volume.

When in VCR mode, toggles between television and VCR. Bypass is not available.

13 ◄◄◄◄ Day

Day ►►►►

STOP, PAUSE, PLAY,

REW,

RECORD, F.FWD

14 MUTE Toggles the sound on and off.

15 LOCK Limits viewing of selected programs; and is used to view the

16 INFO Displays the current channel and program information (not supported by

17 MENU Displays the main menu.

18 LAST Recalls the last channel or goes back one screen in the menu.

19 CHANNEL + or - Changes the channels by moving up or down.

20 FAVORITE Displays preset favorite cable channels.

21 ENTER/MUSIC Displays digital music channel menus. On some TV models, press to

Moves the program guide ahead or back 24 hours.

Controls the VCR.

Pay-Per-View menu.

all applications).

enter channels.

DCT700 Installation Manual

2-4 Overview

Installing Batteries in the Remote Control

Before using the remote control, you must install two AA (1.5 V) alkaline batteries. Figure 2-4 illustrates battery access on the back of the remote control.

To install batteries in a DRC450:

1 Press and slide the battery compartment cover off.

2 Place the batteries in the compartment; be careful to observe the correct polarity.

3 Slide the battery compartment cover back into place.

Battery installation will vary with each style of remote control. Refer to the instructions included with your remote control for installing batteries.

Figure 2-4 Back view of DRC450 remote control

NOTE!

Use and dispose of batteries in accordance with all applicable laws, rules and regulations. Motorola will not be liable to anyone for the user's failure to use and/or dispose of batteries in the proper manner and in accordance with such laws, rules and regulations, or for any defect contained in batteries that may cause injury damage to persons or property.

DCT700 Installation Manual

Section 3

Installation

This section provides instructions for installing and cabling the DCT700. To complete the installation, you must:

! Connect the cables

! Supply power to equipment

! Download configuration information and software

! Run operational check and diagnostics

This section also includes the procedure for performing a cold initialization of the DCT700.

Before You Begin

Before you begin, review the installation instructions, gather the required items, and complete the tasks listed below:

! Verify that you have 75-ohm coaxial cables with F-type connectors and RCA baseband

phono-type cables.

! Determine if you are connecting the set-top to a standard TV or a composite

(baseband) monitor.

! Place the set-top on a smooth, flat surface and remove any obstructions that could interfere

with the free flow of air over, under, or around it. Advise the subscriber not to place anything on top of the unit.

Installing the DCT700

To install the DCT700:

1 Determine if you are connecting the set-top to a conventional TV or to a monitor. To install

the video connection:

! For a conventional TV, use a 75-ohm coaxial cable with F-type connectors.

! For a monitor, use an RCA phono cable to connect the

2 Locate the cabling diagram that matches the subscriber’s configuration requirement.

3 Connect the cables as illustrated in the diagram.

4 Perform the basic operational check in this section after the set-top is installed.

VIDEO connector to the monitor.

DCT700 Installation Manual

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