Motorola DCT6412 User Manual

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A23

User’s Reference Manual

The Power of i.

™

Table of Contents

Welcome

Motorola DCT6412 (Set-Top Box)

ecording Capacity

Basic i-Guide Navigation Tips

Remote Control Features

Your Access to Digital Cable

Search Categories and Listings

The DCT6412 Front Panel

The DCT6412 Back Panel

Important Safety Instructions

Main Menu

Picture in Guide

On-Screen Program Guide

Quick Menu

Listings by Time

Navigating Listings

Listings By Channel

A-Z Title Search

Adult Programming

gram Information

Action Icons

Reminders

Setting Reminders

Reminder Options

mart Channel Surfing (Flip & Mini Guide)

Flip

uide (Browse)

ini G

Digital Music

Local Weather

Messages

CONTENTS

Parental Locks and Purchase PINS

PINS Setup

Parental Locks Setup

View Locked Programs

Bypass or Clear Locks

Restore Locks

Favorites

Setup

Guide Setup

Cable Box Setup

Audio Setup

Screen Position Setup

Text Language Setup

Digital Pay-Per-View (PPV) (Optional Feature)

Ordering Pay-Per-View

Ordering Pay-Per-View By Phone

Ordering Pay-Per-View Packages

Canceling a Pay-Per-View Order

Pay-Per-View Notices

On Demand (OND) (Optional Feature)

Accessing On Demand

Ordering On Demand Programs

Watching On Demand Programs

emand Packages

On D

CONTENTS

HDTV (Optional Feature)

igital Video Recording (DVR)

Control Live TV

Playback Controls

Using the Remote Control Arrow Buttons

Status Bar

Pause

Rewind

Fast Forward

Slow Motion

Instant Replay

Return to Live TV

Swap Between Two Programs

Your Personal Video Library

Building Your Library - Recording Programs

One-Touch Record

Record Interactively from Program Information

Manually Schedule A Recording

Record Two Programs at Once

Record A Series

Managing Scheduling Conflicts

iew Your List of Scheduled Recordings

ording Options

difying R

Recording Notices

View Programs Stored In Your Personal Video Library

Managing Your Personal Video Library

Frequently Asked Questions

Interactive Program Guide

On D

Digital Video Recorder

tur

emand (Optional F

Recording and Playback of Recorded Programs

anaging

Your Recordings

CONTENTS

Controlling Live TV

Troubleshooting

WELCOME

Welcome to The Power of i™.

Introducing the all new interactive program guide from TV Guide. i-GuideTMgives you The Power of i.It’s intuitive, intelligent, and inspiring. It unlocks a world

of greater choice,convenience and control as you watch television.

With Digital Cable, you have more programming choices than ever before.And with i-Guide,you can effortlessly find the television entertainment you want to see. i-Guide puts you in control, all at the touch of a button.

i-Guide displays 90 minutes of program listings.Best of all, it’s so easy to use,you won’t need a degree in computer science to find out what’s on. you want. In no time, you’ll be able to Set Reminders, Favorites,Parental Locks, and use our Mini Guide to find out what’s next,while you continue to enjoy great TV.

i-Guide, the world of television is at your fingertips.

With

That’s The Power of i.

Use this Reference Guide to get started enjoying your Digital Cable…

i-Guide’s Quick Menu allows you to move easily to the programming and information

WELCOME

Digital Cable Box(Set-Top Box)

Motorola DCT6412

Welcome and congratulations on receiving a Motorola DCT6400 Series High Definition Dual Tuner DVR Cable Receiver, one of the most advanced interactive digital cable receivers available today.With the DCT, Motorola has merged the extraordinary features of digital cable - the seemingly endless programming options,interactive program guides, On Demand Video (OND), and commercial free, CD quality music - with the flexibility of a dual tuner digital video recorder (DVR) and the incredible picture quality and sound of High Definition TV (HDTV).

The DCT includes an “Entertainment Package”that enables a direct digital connection to consumer audio and video devices through 1394-DTV and DVI interfaces. The DCT* is fully equipped with a factory installed hard drive for hours of DVR functionality,which includes the capability of recording High Definition (HD) programs and watch and record functionality.

DIGITAL CABLE BOX / DCT6412

This User Guide introduces you to the basic features of the DCT*.Please take a few moments to read through this User Guide as the diagrams,guide features and Question & Answer section will help you make the most of your home entertainment experience.

Recording Capacity

The recording capacity on the DVR depends on the video format of the programming you wish to record.Here are some guidelines for determining recording capacity:

• Analog TV Shows (not digital) – Typically analog cable channels are channels 2 through 78, but may vary depending on your cable system. Recording capacity is between 30 to 37 hours.

• D

igital TV Shows (compressed) – Typically digital cable channels are channels 100 and above,

but vary depending on your cable system. Recording capacity is between 75 to 90 hours.

• High Definition TV Shows (HDTV) – Shows that are broadcast in HD may be recorded in the same format, provided your

etween 12 to 20 hours.

y is b

apacit

Motorola and TV Guide cannot guarantee the exact amount of programming that each subscriber will

e able t

o record.The approximate time depends on the programming type.

DVR is connected to a High Definition Television.Recording

The DCT6412 Front Panel

The DCT6412 front panel has 12 keys and an LED display. Use the keys to perform basic functions such as access the interactive program guide,navigate menus, record, and watch using dual tuner functionality and purchase (OND) and Pay-Per-View events.

Key Description

1 LED Displays the channel number or time of day.

There are four indicator lights on the LED screen:

• MSGS - the DCT6412 has received

• ON - the DCT6412 is powered on

• REMOTE - the remote control is in use

• Red Record Indicator

Messages for you to read

On Demand

4 POWER Turns the device on or off.

5 INFO Displays the current channel and program information.

6 A/B TV Use to manually enable the RF bypass function.You must have a cable-ready TV

7 SELECT Selects menu options,

8 GUIDE Displays the program guide.

9 CHANNEL + Changes the channels by moving up or down.

10 SMART CARD SLOT Not currently enabled – intended for future use.

MENU Displays the

CHANNEL -

CURSOR

Moves the cursor around the program guide and menu screens.

ain Menu

for this function to operate.(Optional Feature)

programs from the program guide.

On Demand programming, Pay-Per-View events or

There are also inputs for a Universal Serial Bus (USB) and audio/video jacks.These inputs are for future applications under development and are not enabled on this unit.

The DCT6412 Back Panel

The rear panel of the DCT6412 consists of three types of interfaces - audio, video and data. The table following this drawing

ibes each connection and its use.

descr

DIGITAL CABLE BOX / DCT6412

Key Description

1 CABLE IN The CABLE IN connector receives the incoming signal from your cable

service provider.

2 ETHERNET Not currently enabled - intended for future use.

3 AUDIO IN R These connectors are used to connect a DCT6412 between a peripheral audio

AUDIO IN L device such as a CD player and a stereo tuner or A/V receiver.In the current

DCT6412 release, the audio from the peripheral device will pass through the DCT6412 when it is turned off.

4 SPDIF The orange coaxial SPDIF connector is a digital output connection that carries

Dolby Digital 5.1 audio or PCM audio. It is used to connect the DCT6412 to a stereo tuner or A/V receiver to provide surround-sound, theater-style audio.

5 VIDEO IN The VIDEO IN connector accepts a baseband video input from a VCR,

camcorder or other video device.(Not currently enabled.)

VIDEO OUT The VIDEO OUT connector is used to deliver baseband video to an external

vice such as a VCR or TV.

7 IR This connector enables the DCT6412 to control a VCR while recording a

8 USB Not currently enabled - intended for future use.

OUTLET This AC outlet may be used to plug your TV into the DCT6412 as a convenient

additional outlet.

selected program. Not all electronic program guides support this feature.

9 DVI-D Digital Video Interface.To connect High Definition monitor or High

10 AUDIO OUT R The RCA phono-type connectors are used to deliver audio to a stereo receiver.

11 Y Pb Pr These connectors are used to deliver component video to an HD-ready TV or

DIGITAL CABLE BOX / DCT6412

12 TV PASS CARD For future use.

13 S-VIDEO This connector is used to deliver high quality, standard definition video to

14 OPTICAL The OPTICAL SPDIF connector is an optical digital output connection

Definition television.

AUDIO OUT L

monitor.

external devices that accept S-Video inputs, such as a high-end VCR or TV.

SPDIF that carries Dolby Digital 5.1 audio or PCM audio.

onnect the DCT6412 to a stereo tuner or A/V receiver to provide

t is used t

I surround-sound, theater-style audio.

IEEE 1394

WER INLET For the female end of the supplied power cord.

Firewall Digital Interface.To connect High Definition monitor or High Definition television.

o c

Important Safety Instructions

lease refer to the Motorola DCT6412 User Guide for complete safety and operating instructions. The Motorola DCT6412

P has been designed to operate reliably in a well-ventilated household environment. Slots and openings in the unit cabinet are provided for ventilation.These openings should never be blocked. As such, do not place the product on a bed, sofa,rug, or similar surface.

• Position the DCT6412 with at least 2 inches of space above and on all sides.

• Do not block the slots and openings in the DCT6412.

• Do not place anything on top of the DCT6412.

• Do not position the DCT6412 in an enclosed space that would restrict airflow around the unit.

• Do not position the DCT6412 near any external heat source that could raise the temperature around the unit.

DIGITAL CABLE BOX / DCT6412

Basic i-Guide Navigation Tips

Yellow is always the highlight color. As you navigate listings using your remote, the highlight appears on-screen to

indicate your current selection.

* Press the * Press OK to make your selection. * Press the EXIT button on your remote to return to watching TV.

5634 buttons on your remote to move the highlight.

Remote Control Features

VOD/OND

Direct access to On Demand

(OND), where available

PPV

Direct Access to Pay-Per-View (PPV), where available

BASIC i-GUIDE NAVIGATION TIPS

Replay

Replays last 15 seconds

of program

Help

Learn more about a feature

PAG E

Scroll to the next or previous page

of listings

Exit

Return to watching television

Select a highlighted item; or while

watching a program, press to

display or remove the Flip Bar or

Mini Guide

Guide

See program listings for the

current time

VCR Controls

Controls VCR, ON DEMAND and Digital Video Recording (if available)

Live TV

Displays live television programing

FAV

Tune to your Favorite channels, once you set them up

CH +/-

Change channels and access the

Flip Bar

LAST

eturn to the previous screen or

R channel

Info

See program information

Day*

See listings for the next

or previous day

Numbers

Press channel numbers,then

OK/SEL to tune to a channel

Note: Remote pictured may not reflect your

actual remote. Basic functions should be the same.

mount of programming data varies by system.

Arrows

Use to highlight guide features; or, while watching television, press to begin browsing.Note: Arrows

ol playback of recorded

c programs with

DVR.

er and e

xit the

ain M

enu

SWAP

ap between television tuners

REMOTE CONTROL FEATURES

BASIC i-GUIDE NAVAGATION TIPS /

Your Access to Digital Cable

Quick Menu

The Quick Menu feature provides shortcuts to the key

eatures of your program guide and digital cable service.

f The

Quick Menu will appear over any video or guide

screens when the MENU button on your remote is selected.

Quick Menu is designed to allow you to launch

The directly into i-Guide features without having to navigate through a series of menus.

Main Menu

i-Guide’s Main Menu* gives you easy access to all the features

of digital cable. Simply press select from the options available,including TV Listings By Time, viewing options by category,Search, Favorites,Local Weather and more.

MENU twice on your remote,then

YOUR ACCESS TO DIGITAL CABLE

Picture In Guide

i-Guide provides you with an all new Picture in Guide,

displaying the programming you were watching while in the guide. Never miss what’s happening while you search for what’s on, schedule recordings or get more information.

On-Screen Program Guide

The on-screen guide is your source for finding out what’s on your digital cable service.The guide provides 90 minutes of listings on each scr your current selection is highlighted in yellow and a program or feature description appears on-screen. Press GUIDE on your remote to access Listings By Time.

een. As you navigate throughout the guide,

*Menu selections vary depending on the services your cable provider offers.

Guide Symbols to Know – Quick Menu Icons

These icons may appear in Quick Menu*. Highlight and select an icon with your remote and you will immediately access the area indicated.

Guide Main Menu Digital Recordings Menu

Search Menu On Demand Menu

Pay-Per-View Search Menu Digital Music Listings

Favorites List Movies Search Menu

Kids Search Menu High Definition Menu

Sports Search Menu Guide Setup Menu

Listings By Channel Pay-Per-View Events List

Message Center Pay-Per-View by Title List

*Menu selections vary depending on the services your cable provider offers.

YOUR ACCESS TO DIGITAL CABLE

Search Categories and Listings

Finding something to watch is easy with i-Guide.View

ogram listings the way you want,including

pr Time and By Channel; or, by category such as Movies, Sports, Children and more.Select a category from the Main Menu or

Quick Menu to display listings.

Search to narrow your program options by theme using subcategories provided.*

Select

Listings B

SEARCH CATEGORIES AND LISTINGS

Listings By Time

TV Listings appear in a grid format with channel numbers and network call letters down the left side and times along the

Listings are color coded to help you identify different

t types of programs:

Blue – Regular programs

Purple – Movies

Green – Sports

– K

t Blue

moun

Ligh

ogramming data varies by system.

t of pr

s programs

’

Navigating Listings

• Make a selection from one of the i-Guide menus, or just press GUIDE on your remote to go to program

listings for the current hour.

• Use the 56 buttons on your remote to navigate program titles, and the 34 buttons to see program listings for later that day and for future days.

or faster searching:

• F

• Use the

• Press and hold34 to rapidly move ahead in the listings.

• Press the DAY + -34 buttons on your remote to advance ahead a day at a time.

• Highlight a program title and press later, you will see an information screen that provides program details and other features.

INFO on your remote to see detailed program information for any highlighted title.

• Press

PAG E 56 buttons on your remote to see the listings a page at a time.

OK. If the program is on now, you will tune to it. If the program is on

Listings By Channel

elect

• S

• Press the

• Use the

• Highlight your selection and press OK or INFO.

Listings

listings organized by channel.

channel in sequence.

56 or the PAG E 56 buttons on your remote to

navigate listings.

By Channel

34 buttons to see listings for the next

on the M

ain Menuto see

A-Z Title Search

A-Z Title Search allows you to find a specific program by entering the first few letters of the program name.

• Select A-Z Title Search from the Search Menu and use the 56 buttons until the letters you want appear in the

boxes.

• Advance to the next box by pressing the

your remote.

• Continue entering letters until the program you are looking for appears in the listings.

• Press OK to see your search results.Highlight the program you want to watch and press

4 button on

OK.

Adult Programming

he Adultca

vides acc

dult pr

A provider’s service.For your convenience, you may also restrict Adult titles from being viewed in the listings by setting

tegory,accessed from the

o listings for adult-oriented programming.

ess t

chased as a single program or as a time-block package, depending on your cable

e pur

amming ma

arental Locks.See Parental Locks

y b

y-Per-View Menu,

igial Pay-Per-View

and D

tion for more information.

sec

SEARCH CATEGORIES AND LISTINGS

Program Information

i-Guide provides Instant Information while you view program listings so you see a brief overview of the program

t a glance.

a and helpful indicators that identify your settings,such as Reminders Recordings and Favorites .

If you want to access more information on a program while viewing listings or watching TV,press the INFO button on your remote.Here you can read a longer description about the program as well as see additional details such as actor,rating,release year,category and runtime.

Instan

t Information

includes pr

ogram title, start/end time, program rating, a brief program description

PROGRAM INFORMATION

Action Icons

Guide Tip

From Program Information, you can perform a number of actions by using the Action Icons at the bottom of the screen such as setting a Reminder or checking other air times for a program. Use the 34arrow buttons to highlight each icon and a description appears below.

Guide Symbols To Know - Action Icons

ACTION ICONS

ith

i-G

he amoun

Go back to the previous screen

Watch this program

Record/Change Record Options*

Place a Lock on the program to restrict viewing

Display all the Times the program will be airing

Set a Reminder for this program

Save the channel in your Favorites list

Order PPV and other pay services

uide,you can look ahead to see listings and schedule recordings for programs airing in the future.

t of data you will find varies by cable system.

ACTION ICONS

equires separate VCR Setup or use of Digital Video Recorder.

* R

Reminders

With i-Guide, you can set Reminders so you don’t miss shows you want to watch.

Setting Reminders

From an information screen,highlight the Icon and press OK. Follow the on-screen prompts to confirm the Reminder or set Reminder Options.

Reminder Options

Reminder Options let you customize the frequency and timing for Reminders.

REMINDERS

* This option appears only if you have already set a Lock for that program.

• Use the34buttons to set repeating Reminders that will

appear Once, Once a day,Once a week, Mon-Fri or Sat-Sun.

• Determine the Start Time for the Reminder to appear on-screen,

up to 15 minutes prior to the program starting.

• End Time enables you to extend the Reminder period

beyond the end of the program, up to 2 hours after the program is over.

• When you set a Reminder,you have the option of bypassing Locks*placed on the program.You can then tune directly to the program from the

Reminder without ha

tal L

ee Par

ving to enter your Locks PIN

cks

sec

tion f

or mor

e inf

mation).

REMINDERS

Smart Channel Surfing

Guide Tip

Flip

The Flip Bar allows you to see program information as you change channels to help you know more about what’s on. Information on the Flip Bar includes program name,start and end time, channel,current time and a brief program

iption.

descr

• Press

CHAN56 to change channels and see the Flip Bar on-screen.

• When you find a program you are interested in, press OK to make the Flip Bar disappear or press INFO for more program details.

• To see the Flip Bar for the program you are watching, just press the

INFO button on the remote.

Mini Guide (Browse)

The Mini Guide allows you to watch television and view program listings without leaving the program you are watching or going to the full screen guide.Mini Guide is seen on the lower 1/3 of your television screen and displays two channels and 90 minutes of listings at a time.To access Mini Guide, press the OK button on your remote.Use the 56 arrows to see listings on other channels and the 34 arrows to see listings at other times.At anytime,press INFO to see additional information about the program highlighted.

Use the LOCK,FAV and INFO buttons on your remote to activate these features while using Flip and Mini Guide.

SMART CHANNEL SURFING

Digital Music

Guide Tip

Digital Music is continuous, commercial-free music in a variety of formats.

Access Digital Music several ways:

• Select Digital Music from the Main Menu.

• Press the Icon from the Quick Menu.

• Press the MUSIC button on the remote if available.

Music Choice DMX

You can press As you’re listening,press INFO for more information on title, track and artist. *

DIGITAL MUSIC

* Where available. Some digital music providers may offer title, track and artist on-screen.

INFO for more information on each category.Select a music format and enjoy the music.

igital Music channels may also be set as Favorites

orite music channels. Refer to the

our fa

orites

ou can quickly navigate through

so y

e information.

or mor

tion f

sec

Local Weather

et accurate,up-to-date local weather conditions and a 3-day forecast.

• Highlight Local Weather from the Main Menu and press OK.

• Use the

Note:Weather service not available for all locations.

6 button to see a detailed local weather forecast.

LOCAL WEATHER / MESSAGES

Messages

Messages may be sent occasionally by your cable company to announce new services, special promotions or other information. If you have a Message, an envelope indicator will appear in the upper left corner on the screen and a red light will appear on your set-top box.From the Main Menu, select Messages. Highlight the desired Message and press OK to read it.

LOCAL WEATHER / MESSAGES

Parental Locks and Purchase PINs

Parental Locks allow you to restrict viewing and purchases of TV programming based on your viewing preferences.

et a personalized 4-digit

S adult titles from being displayed on-screen.

PIN and y

PINs Setup

Set up and change your Parental Locks PIN and Purchase PINs in PINs Setup.Your Parental Locks PIN allows you to restrict viewing of

programs.Your Purchase PIN is used to restrict pay programming purchases.

• Select Setup from the Main Menu.

• Select PINs Setup.

• Follow the on-screen prompts to setup, clear or change

your PINs.

ou can place Locks

Parental Locks Setup

Set Locks anytime in the guide or while watching television. Just press the information screen. Enter your 4-digit Parental Locks PIN and Lock the channel, title or rating using the on-screen prompts.

on selec

ted ratings,channels and titles.You can also hide

LOCK button on your remote or use the Icon on an

PARENTAL LOCKS AND

You can also set

ons to make your selections and then press

PURCHASE PINS

butt

Locks from the Setup Menu. From the Main Menu select Setup, then Locks Setup. Use the 56 34

o confirm each setting.

OK t

View Locked Programs

Guide Tip

To view programs and channels you have Locked,tune to the program or select it from the listings. Enter your PIN when prompted.

Bypass or Clear Locks

Temporarily open or clear all Locks for easier viewing. Select Master Locks from the Locks Setup screen and change the options from No to Ye s .

Restore Locks

Locks may be restored in any of the following ways:

ess the

• P

elec

• S

• Turn the set-top box off and back on.

OCK

butt

cks S

etup

A L Locked. To Unlock, press the

ytime and en

on an

om the Setup M

or app

ck Indic

ter your 4-digit

enu

then selec

ears in the

Instan

LOCK button on the remote and enter your 4-digit PIN.

PIN.

YES t

t Inf

o tur

tion

cks

o indic

back on.

e a pr

am has been

PARENTAL LOCKS AND

PURCHASE PINS

Favorites

Guide Tip

The Favorites feature allows you to quickly access the channels y

To add channels to your Favorites listings:

To remove a channel from your Favorites, highlight it in Favorites Setup and press OK or FAV. The indicator disappears and the channel will no longer be designated as a Favorite.

Select Favorites from the Main Menu or from the Quick Menu to see a list of your Favorite channels.

ou have designated as yourFavorites

• Select Setup from the Main Menu

• Select Favorites Setup

• Highlight a channel and press OK or FAV on your remote. A indicator will

appear next to the listing, designating it as a

Favorite.

FAVORITES

ou are in TV Listings, press the

hile y

W channel.While watching TV, press

an also use the

ou c

Y Digital Music. Press the

FAV to quickly tune to your favorites.

butt

on on y

our remote to move the highlight to your next favorite

FAV button to navigate through your favorite music channels.

e within D

tur

igital M

usic listings or while list

ening t

FAVORITES

Setup

ou can activate and customize certain

Y Languages from the Setup Menu.

uidefeatures such as the Flip Bar

i-G

, L

Guide Setup

Use your remote to select Setup from the Main Menu, then select Guide Setup. Use the

34 buttons to select from the following Setup options:

Flip Bar Position – The Flip Bar can appear either at the top or bottom of

your screen.

Flip Bar Timeout – Change the amount of time in which the Flip Bar will

stay on your screen from 3 to 15 seconds.

Auto-Tune

• Yes – Automatically tunes to a channel after 2 seconds when you

enter numbers on your remote.

• No – Enter 3 digits or press OK after entering numbers on the remote.

Message – Select On to make the message envelope appear when a new

message is received.

Reminder Notice – Adjust the amount of time in which the Reminder Notice will appear before the start of a program from 1–15 minutes. Listing Grid Height – Adjust the listings for single- or dual-height

grid display.

ock

options

, Cable Box settings, Audio settings and

SETUP

Cable Box Setup

Time Display

• Off - Displays the currently tuned channel on the front of the cable box.

On - Displays the current time on the cable box.

•

AC Outlet

• Switched - Determines that power is available only when the cable box is on.

• Unswitched - Allows the power to remain constant to the outlet on the back of the cable box.

See Configuration – Highlight and press OK to show the configuration screen (includes information your cable

company may need in the event of a problem with your service).

SETUP

Audio Setup

Default Audio Language Change secondary digital audio available with certain networks and programs.

Press34 buttons to change the default language to English, Spanish,French or Portuguese.

Optimal Stereo Volume

Volume is unchanged from the current setting.

• No-

•

Ye s - Volume is automatically adjusted to the optimal level.

Dolby Digital

• ON – Turns Dolby Digital on (available only for equipment supporting Dolby Digital).

• OFF – Turns Dolby Digital off.

Audio Output Choose if the audio output goes to your TV or to your stereo.

TV Speaker – is the default setting.

•

• Select Advanced to change the settings for Compression and Stereo Output.

Screen Position Setup

To alter your screen position:

• From the Setup Menu, select Screen Position Setup to adjust the screen position.

• Use the

5634 buttons on your remote until the display arrows are centered on the screen.

Text Language Setup

• From the Setup Menu, select Text Language Setup.

• Select English, Canadian English,Canadian French or Spanish to change the language of the on-screen commands, selection bars and help screens within

• To confirm, select Yes.

i-Guide.

SETUP

Note: Changing the language can take several minutes. During this time,listings are not accessible.

SETUP

Digital Pay-Per-View (Optional Feature)

i-G

uide

es ordering and watching Pay-Per-View (PPV)programs easy.

mak

Ordering Pay-Per-View

rom the Main Menu

F see programs available in a variety of categories.

When you find a program of interest,highlight the title and press OK for the information screen.

uick Menu,select

and Q

PPV t

o go to the

Menu.Then select any of the

PPV

PPV options t

DIGITAL PAY-PER-VIEW

To purchase a program, highlight the Icon and follow the on-screen prompts to complete your order.

If the program is scheduled to air at a future time,a Reminder is automatically set to notify you of your order before

egins.

am b

the pr

Guide Symbols to Know - PPV Information Screens

Go back to the previous screen See all the times the program will be airing

Order the program, or cancel an ordered Save this channel in your Favorites list program

Set Recording Timers (Requires separate Indicates the program is available as

Video Recorder) part of a package

igital

etup or use of

CR S

Place a Lock on the program to restrict viewing

DIGITAL PAY-PER-VIEW

Ordering Pay-Per-View By Phone

f your cable provider offers phone ordering,the order instructions

I appear on-screen when you select . Simply call the number to place your order.Then select Continue to complete your order.

Ordering Pay-Per-View Packages

Your cable service may offer programs in a package by title, time block, et

c. Select the title from the listings and a

program is part of a package.

Iconwill app

ear if the

DIGITAL PAY-PER-VIEW

Canceling a Pay-Per-View Order

To cancel a PPV order before the program starts:

• Select the ordered program in any of the listings menus (there will be a $ sign in the

• From the information screen,select the Icon and follow the prompts to cancel the order.

Note: In some cable systems, your order will automatically be canceled if you do not tune to the program. In systems that use phone ordering,you will need to call in your cancellation. Please check with your cable provider for the correct

Pay-Per-View cancellation procedure.

Instant Information).

Pay-Per-View Notices

Notices associated with your Pay-Per-View order appear at various times to alert you to the status of your ordered program.

ay-Per-View Program Started

A Program Started overlay will appear if you try to order a PPV program that is in progress but is within the purchase window.You may proceed with the order, but you may miss a portion of the program.

Note: The purchase window is established by your cable provider.

PPV Order Conflict

When you order a PPV program that airs at the same time as an existing PPV order, you will be alerted on-screen with the option to cancel an order or keep both orders.

DIGITAL PAY-PER-VIEW

y-Per-View Program Missed

If you have ordered a PPV program but didn’t tune to it, a Program Missed notice will appear asking if you would like to reschedule

your order.

Note: This screen will not appear in systems that use phone ordering.

DIGITAL PAY-PER-VIEW

On Demand (Optional Feature)

Watch movies and other programs whenever you want with On Demand (OND).* When you rent an On Demand

ogram or package, it is reserved for a specific period of time. You can access and watch the program at your

pr convenience as many times as you want within the rental period.You can even pause, fast forward and rewind using your remote.

Note: Rental period is established by your cable provider.

Accessing On Demand

You can access On Demand programming multiple ways,depending on your cable provider’s service.

• From the Main Menu

• From the Quick Menu

• From a channel in the TV Listings

• From an On Demand Tab in the Flip Bar

Ordering On Demand Programs

The On Demand Menu displays a variety of programming categories. Use the 5634 buttons on your remote to select a category and press OK to access listings for the category or press access sub-category menus.**

o buy the pr

ON DEMAND

complete your order. If the program is available at no cost+,a

ear instead of Icon.Your selection will begin playing immediately and

app

an w

ou c

* On Demand not available in all areas.On Demand programs may not be recorded with DVR (if available). **Menu label and categories vary by cable provider.

If available from your cable provider.

Select a title by pressing OK or INFO to access detailed information, including program length, cost, rating and description.

highlight the

am,

ch as often as you want during the rental period.

Icon,

and f

w the on-scr

ollo

een pr

Icon will

ompts to

Guide Symbols to Know – On Demand Action Icons

yellow highlight

Guide Tip

- Go back to the previous screen

- Order the program, or cancel an ordered program

- Tune to a program (for free and subscription programming)

- Preview

- Place a Lock on the program to restrict viewing

- Resume play of the video (appears for purchased videos)

- Restart the video from the beginning (appears for purchased videos)

- Delete the title from your rented titles list (appears for purchased videos)

- Indicates the program is available as part of a package

Watching On Demand Programs

Use your remote to pause,fast forward, rewind and stop the program.

ON DEMAND

- Cancel selection

Play

Pause

Rewind

y also be able to use the VCR control buttons available on some digital cable

ou ma

Y remotes. Remote control features vary.

Fast Forward

ON DEMAND

If you have stopped a program and want to come back to it later,

Guide Tip

select My Rentals* from the On Demand Menu.

• Highlight and select a title to see the information

screen that displays your remaining rental time and other program details.

• Select to start watching where you left off or

select to start the program from the beginning.

• Watch as many times as you want within the

rental period.

On Demand Packages

Some programs may be available as part of a package. If a program is available in a package, or available with a subscription service, a notice will appear on your screen.You can select the Icon to continue with the purchase, the

Note: On Demand programs that are free or part of a subscription may not appear on the My Rentals list.These programs can be accessed at any time from the On Demand listings.

Icon to learn more about the package or the Icon to cancel.

ON DEMAND

You can also find rented titles in other

appears in the Instant Information to identify it as a rented program.

On Demand listing screens. A checkmark

If a Reminder appears during an On Demand program you are watching, you can accept the Reminder and tune to the broadcast program, which stops the On Demand program.To return to your On Demand program later, access it from your list of rented titles and

* Menu label varies by cable system.

esume

or Restart from the beginning.

ON DEMAND

HDTV (Optional Feature)

High D

highest resolution digital television format available, offering up to 5 times the resolution of standard analog television. HD delivers theater-quality pictures and Dolby DigitalTMsurround sound.

Watch your favorite shows, movies, sports and events with a wider screen,life-like picture and crystal clear sound. Only through your local cable provider can you access all the networks in HD.

To find a listing of the HD programming available in your area, press MENU to go to the Main Menu and select HDTV. You can also search for HDTV programs from the Search Menu.

Note:You must have HD equipment to view HD programming.

efinition

(HD or HDTV) is the most dr

amatic change for viewers since the introduction of color TV!

HD programming available,including local broadcast

HD is the

HDTV

Digital Video Recording (DVR) with Dual Tuner

Imagine…c whenever it’s convenient for you.It’s TV for your schedule.

Pause live television! Rewind and replay programs so you don’t miss a beat.

Record up to 90 hours* of your favorite programs and view them as many times as you want, whenever you want. You can even record High Definition TV**. All without rentals, tapes or returns.

Your Dual Tuner DVR has made recording and watching your favorite programs easier than ever. Powered by i-Guide, now you can watch a program while recording another or record two programs at once! You have your own personal video library,stored on your digital set-top box, so you can watch them at your convenience.You can even pause,fast forward and rewind live TV to playback scenes you’ve missed. In fact, your DVR is one of the first available that can actually record and play High Definition programming!**

oming home to your own personal library of television programs,movies and sports that you can watch

Control Live TV

Using your DVR and your Digital Cable Remote, you can control live TV.Anytime you tune to a channel,the DVR begins making a temporary recording of whatever you’re watching.So you can PAUSE if the phone rings, REWIND a scene you missed and FAST FORWARD to skip what you don’t want to watch.Your DVR will record up to one hour of live TV+.

The live TV recording is not a permanent recording, unless you actually save it to the DVR’s hard drive. For live TV recordings,the temporary recording (buffer) will be erased if any of the following occur:

• Turn off your DVR.

• Watch the same channel for longer than the temporary recording (buffer) period. Only the most recent

hour of the program (15 minutes of HD) is kept in the temporary recording.

• Switch to another program on the same tuner. When you change channels without using the

function, your DVR begins to store the new program. It removes the previous program you were watching from the storage. (See SWAP section for additional information.)

• You watch more than one hour. After one hour, the that only the most recent hour is kept in the temporary storage.

DVR removes the earlier minutes of the recording, so

SWAP

DIGITAL VIDEO RECORDING

Playback Controls

You can play back your video recordings using the Video Control Buttons.

*R **Recording and playback of

ording capacity varies.

ding buff

er (t

These buttons function like VCR controls. Plus, you have new control features,like Instant Replay and SWAP.

Note: Some remotes are equipped with an Instant

Replay, SWAP and LIVE buttons.

High Definition programs requires DVR connection to High Definition television.

ary storage) for each tuner will record as long as you stay tuned to the same channel.

emp

DVR

Using the Remote Control Arrow Buttons

yellow highlight

Gui

de Tip

Gui

de Tip

he 5634

T while w

ons on your remote control will control playback when you are watching a recording in progress or

butt

atching a recorded program.

ause

lay

Rewind

Slow Rewind from

Pause

Go to Live TV

Status Bar

The Status Bar appears whenever you pause,rewind or fast forward a live program.It also gives you information such as the title of the program you are watching,the source of the program and duration of time.The yellow position bar indicates where you are in the program.Green indicates the length of the program you are watching.White indicates the the length of other programs available in the buffer.Red indicates that you are watching a recording in progress.

Pause

As you watch live TV and recorded programs press PAUSE and the programming on your TV screen instantly freezes.No more missing the climactic scene of a movie or the winning play of the game! For programs you are watching live, your 90 minutes*. Pressing PAUSE more than once allows frame by frame

Press

viewing point where it was paused.

esume normal play of the program from the

o r

DVR will remain in pause for up to

Fast Forward Slow Forward from Pause

Rewind

Want to review a portion of your live show? It’s a snap with DVR. Press REWIND . Press it again up to 4 times to increase the rewind speed.

REW,REW2, REW3 and REW4 will appear on-screen.REW is the slowest setting and REW4 is the fastest. Press

PLAY to resume normal play.

REWIND a fifth time or press

Fast Forward

For programs you are watching live, FAST FORWARD can be activated if you have paused or rewound the program.Press FAST FORWARD to move forward in the program.Press it up to 4 times to increase the fast forward speed. FF, FF2,FF3 and FF4 will appear on-screen. FF is the slowest setting and FF4 is the fastest. Press

ess PLAY

or pr

ote:You can only fast forward up to the point of live broadcast.

* Pause capacity depends on video format; less than 15 minutes for

o resume normal play.

FAST FORWARD a fifth time

High Definition programming.

DIGITAL VIDEO RECORDING

Slow Motion

Your DVR is equipped with slow-forward and slow-rewind functions to give you crisp and clear Slow Motion images.

ver wonder what the referees are looking at when they review a controversial play? Use Slow Motionto get an

E inside look.To activate slow-forward, press

AUSE

and then RE

WIND

To return to regular speed, press PLAY

PAUSE and then FAST FORWARD .To use slow-rewind,press

Instant Replay

With Instant Replay*, you can go back to see the last play of the game or replay the last scene of your movie.Just press PAG E 6on your remote to replay the last 15 seconds.Press PAG E 6repeatedly

to continue skipping back in 15-second increments.

Return to Live TV

Anytime you pause or rewind a live program,the show continues to be broadcast in real time.To return to live programming,press the 6button*.

SWAP Between Two Programs

Because your DVR has two tuners, it can buffer (temporarily record) two programs at the same time – one on each tuner. The SWAP feature lets you toggle back and forth between the two live shows while giving you full control of both.

• While you are tuned to a program, press the SWAP button on your remote.You will change tuners.

• Now you can select an alternate program by changing channels or using the guide.

• Press SWAP again to toggle between the two programs.

Note:The SWAP button is the key to keeping the buffer for both programs.If you change channels without using

SWAP,you will lose the buffer.

DIGITAL VIDEO RECORDING

* S

ome r

emot

es ar

e equipp

ed with

Instan

t Repla

and LIVE butt

ons

Guide Tip

Your Personal Video Library

Using your DVR with i-Guide, you can build your own personal library of programs,movies, sports,TV shows…whatever you want.Follow the steps below to build and manage your personal video library.

Using Parental Locks With DVR - You can restrict viewing of recorded programs, just like

y other program. If you schedule a recording for a program you have Locked,the

an program will be recorded,however, audio is muted and no video will appear while the program is recording.A restricted notice remains on-screen allowing you to enter your PIN to view the program during recording.Once the program has been recorded, you can

access it from your list of recorded programs.Just enter your

PIN to view it.

Building Your Library - Recording Programs

You can set and schedule recordings three ways with i-Guide: one-touch record, interactively by program and by manually scheduling your recording.

One-Touch Record

Press RECORD on your remote any time while watching TV or while,navigating through the guide. For

programs airing now,recording begins immediately at the point you pressed RECORD . You can automatically schedule recordings for programs starting at a later time or date by pressing RECORD while in the listings. Recording will start at the program’s scheduled start time.

Record Interactively From Program Information

From the listings,highlight a

program starting now or scheduled for a later time. Press the INFO button and you will see an information screen.Highlight the Icon and press OK to start recording at the time the program is scheduled to start.

Note: For more information on Action Icons,see the Action Icons section in this manual.

Manually Schedule a Recording

You can set a Manual Recording to automatically record a specific time and channel.

• Select DVR from the Main Menu,then select Set a Recording.

• Select the start and end times and the day you wish to record and

our settings.

m y

onfir

• A channel list will then app

record.

• A “Create a New Recording”screen will appear. Select Create a Rec

Icon

ding

onfir

o c

for additional recording options.

ear,allowing you to select the channel to

our settings or selec

m y

t the

ding Options

Rec

DIGITAL VIDEO RECORDING

Record Two Programs at Once

The Dual Tuner DVR allows you to set recordings for two different programs that air at the same time. While

ecording two programs,you can watch and control either program up to the point of live TV by using the SWAP

r button on your remote.There are several ways to record two programs at once.Here are two basic examples:

While Watching a Show:

• Press RECORD to record the program you are watching.

• Press SWAP to switch to the other tuner and find the second program you want to record.

RECORD when you locate the second program you want to record.

• Press

From the Guide:

• Highlight a program you want to record from any listings screen.

• Press RECORD to set up the first recording.

• Highlight the second program.

RECORD to set up the second recording.

• Press

Record a Series

Your DVR lets you record multiple episodes of a program according to your preferences.

• Select the episode type to record, such as first run only or all episodes.

• Specify how many recordings to save.

• Specify how long to save the recording – until you erase it or until space is needed.

• To access advanced series setup features like add minutes to the start and end times and specify which channels to record, select the

Recording Options Icon to review all options.

DIGITAL VIDEO RECORDING

change your view,use the

You may also modify the priority assigned to a series using the Series Priority List. (See next section)

Managing Scheduling Conflicts

f you schedule more than two recordings for the same time, you will see a

Scheduling Conflict screen that allows you to choose between a previously set r alw In case of a scheduling conflict between two series programs, additional icons will app det

ding and the new r

e pr

s tak

t the b

ear a

mine which pr

Your Series Recordings will appear in the My Recordings list with the show title as its label. Multiple recordings of the same show will have the same label and will be listed

eginning with the most r

34 on your remote to View by Date, View by Channel or View by Title.

ecording that is conflicting. Individual recordings

ver series recordings when there are scheduling conflicts.

y o

ior

ottom of the

ecord.

o r

am t

Scheduling C

onflic

scr

een t

o help y

t recordings first as default.To

- Return to the previous screen.

- Record new program or series as shown.

- Show conflicts when the new series is a high priority.

- Show conflicts when the new series is a low priority.

- Don’t record new program or series.

• To give your new recording the highest scheduling priority and to capture the most number of episodes for your new recording,select High. The screen will show you how many episodes of the new series will be recorded and which episodes of the old series will not be recorded because of the conflict.

• To move the new series back to the bottom of the scheduling priority list, select Low and the screen will refresh and give you revised results.

• Select the Record Icon to confirm your new settings.

Modify the Series Priority List

To help you manage which series get recorded when there are scheduling conflicts, your DVR automatically creates a Series Priority List. The first series you set to record has the highest priority and is the program recorded in case of a conflict. If there are no conflicts, each additional series you set to record is added to the bottom of the list. You can easily change the recording priority of the programs so that the programs of your choice are recorded in case of a conflict.

• Select

• Choose Series Priority List.

• Highlight a program and use the Page 56 buttons on your remote

DVR from the Main Menu or Quick Menu.

to modify its priorities.

From here you can change your INFO and selecting the options Icon.

Note: If you want to record two series recordings instead of an individual recording that airs at the same time,you must delete the individual recording from the (See Cancel a Scheduled Recording section).

Series Recording Options by pressing

View Your List of Scheduled Recordings

• From the Main Menu or Quick Menu, select DVR*.

elec

•

• See a list of all the programs you have scheduled to record.

• Select a title to cancel the Scheduled Recording or modify

Rec

* Menu label may vary.

utur

ording Options

e Rec

ordings

Scheduled Recordings List

DIGITAL VIDEO RECORDING

Modifying Recording Options

i-Guide gives you flexibility to manage your personal video library.You can

change y

Change Options for Scheduled Recordings

From the Main Menu or Quick Menu

Select DVR, then select Future Recordings to see a list of your Scheduled Recordings

press

our

OK or INFO.

ording Optionsat any time,as often as you like.

Rec

. Highlight a program title and

Select the Icon from the Program Information Screen. Select the

Icon to change the Recording Options or select the Icon to

delete this program from your list of

Use the 5634 buttons on your remote to change Recording Options:

• Change the frequency of the recording,such as every day or once a week.

• Specify how many recordings to save.

• Set a Save Until parameter, either until you delete or delete automatically when space is needed.

• Change the start and end times in order to catch every minute of a program, even if it runs over.

Future Recordings.

DIGITAL VIDEO RECORDING

e, select

om her

on to see all the

on to c

Rec

From Listings

Select your Scheduled Recording in the listings, it will be indicated by the red dot in the Instant Info.

Press OK or INFO and select the Icon to change your options or delete the

el the recording,or select

anc

ding Options

Scheduled Recording.

Recording Notices

Guide Tip

Recording Starting Notice

efore a Scheduled Recording begins,a notice will appear on-screen

B giving you the opportunity to confirm or cancel the Scheduled Recording.If you don’t do anything when the recording is scheduled to start, the DVR will automatically tune to the channel and begin recording.Live TV programming that has been temporarily recorded will be erased once the Scheduled Recording starts.

Recording Stopped Notice

Changing the channel during a recording will stop the recording.You will see a notice confirming whether you want to stop the recording and change channels or continue recording.You can live TV while continuing a current recording. (See

SWAP to watch

SWAP section of this manual for more information.)

View Programs Stored In Your Personal Video Library

• From the DVR Menu,select My Recordings. Use the 56 buttons on your remote to search through and highlight titles from your list of recorded programs.Press OK or INFO to select the program.

• From the information screen,select Icon to resume play from where you left off or select the beginning.

• To control playback while watching a recorded program, use either the Video Control Buttons or the arrow buttons on your remote.(See the “Playback Control”section of this manual for more information. )

Guide Symbols to Know: Recorded Program Information Screens

Go back to the previous screen Delete the program from My Recordings

Play the recording Change the Delete Priority*

Start the recording from the beginning Place a Lock on the program to restrict viewing

Icon to restart from

DIGITAL VIDEO RECORDING

DVR is not a long-term storage device. To maximize your storage space, review the contents of

your library regularly and discard the recordings you no longer wish to save.See “Managing Your Personal Video Library”in this manual.

Delete Priority is used to determine whether you delete the program or the program is deleted

automatically when space is needed.

Managing Your Personal Video Library

A recorded program remains in your personal video library until you decide to delete it unless you have it set to

e when space is needed.Your DVR

delet and up to 20 hours of

orage space:

DVRst

To Delete Recordings

From a Recorded Program Information screen, select the Icon to delete the recording. Select the Icon to modify the

Delete Priority, which gives you additional options such as deleting the recording when space is needed.

High Definition programming*.There are several options for making the most efficient use of

ecord and store up to 90 hours of standard definition programming

will r

Copy Recordings to A VCR Tape

After you watch a recording, decide to either erase it or keep it permanently by transferring it to a VCR tape.

When you copy recordings to a VCR tape, make sure that the recording is displayed on the TV screen for the entire time the recording is being copied.If you change channels or display guide screens during the copying process,your tape copy will contain these images and you may not have a complete copy of the recording.

1. Connect the

2. Put a tape in your VCR.

3. Access your list of

4. Highlight a program from your list and press OK or INFO to select the recorded program you want transfered to tape.

5. From the Information Screen, select to restart from the beginning.

6. Start recording on the VCR when playback begins.

7. As the recording plays, it is taped to your VCR.

DIGITAL VIDEO RECORDING

Note: Refer to your VCR User Manual for specific instructions on using your VCR.

Recording Low and Full Notices

RCA Jacks connection on the back of the DVR to your VCR Video In.

Recorded Programs.

To help you manage your personal video library, i-Guide will advise you with an on-screen notice when the available memory gets low or full.

If recording space becomes full during a recording,the recording will stop.Make sure you have enough recording space to record the entire program before you begin to avoid missing part of the program.

* Recording HD programing requires a DVR connection to a HD television.

Frequently Asked Questions

Interactive Program Guide

What are the icons (little pictures) at the bottom of the screen?

Quick Menu Icons

go to other areas of the guide,such as Movies or Favorites Menus.Once you have selected a program title by highlighting it and pressing OK or INFO, you can use the Action Icons on the information screens to set Reminders and Parental Locks,schedule Recordings, BUY programs and more.

Q. How do I tell what the icons mean? A. You will find descriptive text beneath the row of icons when you have an icon highlighted.This information

changes as you move the yellow highlight using the arrow buttons on your remote. On Program Information screens, the Action Icons are specific to the program. For example, a BUY Icon will appear only for OND and PPV programs. Playback Icons will appear only for recorded programs or rented On Demand (OND) titles.

Q. I can’t see the entire program title in the listings. A. Some program titles are too long to fit in the space provided in the grid.You might see “…”to indicate there is

more to the title. (For example:“Third Rock From the Sun”might look like “Third Rock…”). Highlight the program and check the including rating,actors, start/end times,etc.

Q.What is the graphic bar that appears when I change channels? A. The Flip Bar appears for a few seconds as you’re changing channels to provide important information about

programs.You will find the name of the current program, start and end times, channel number, rating and current time.

Instant Information area at the top of the screen for program title and other valuable information,

e available to help you find what you’re looking for faster.The Quick Menu

lets y

ou quickly

Q. How do I get information on programs? A. i-Guide provides detailed information on programs, including movies and sporting events.While in a listings

screen, you can access information by pressing the INFO button on your remote.While you are tuned to a program, press INFO once for Instant Information or twice for complete information.Information includes program details

FREQUENTLY ASKED QUESTIONS

like actors, ratings and a brief program synopsis. You can also set View movies and events and see other times a program is airing.To remove the information screen and return to watching television, press the EXIT button on the remote.

Q.What is the red light on the upper left front of my box and/or what is the envelope on the screen? A. Occasionally your cable provider may send a Message to let you know of new services and special promotions.To

read the message, go to the Main Menu and select Messages. You can keep or delete the Message once you have opened it.

Q. A.Not only c

change the secondary digital audio that is available with certain networks and programs. Choose the S only supp available,the default audio language will be heard.

Q. A.

will need t

Q.Why can’t I purchase this Pay-Per-View program? A. There are several things that could restrict Pay-Per-View ordering:

• Check to make sure the phone line is plugged in.

• You may have inadvertently made too many another order.

• You may have reached your credit limit. Call your cable company and have them check your account.

• Your cable company may require you to call them to purchase a through the box.

Reminders, place Parental Locks, order Pay-Per-

w do I set my digital audio language?

ys on the screen buttons and descriptions, but you can also

ose the language tha

ou cho

an y

etup M

W You must call your local cable company to have these PINs reset.All of the PINs will be cleared. Once reset, you

enu

ed on c

t if I f

o enter new

and change the default setting

ertain digital channels that provide secondary audio. If the chosen audio language is not

arental Locks/Purchase PINs?

y P

get m

PINs.

t displa

Audio Setup from

Choose from English, Spanish, Portuguese or French.This feature is

Pay-Per-View orders.You may have to cancel one before you make

PPV program, instead of an automatic purchase

FREQUENTLY ASKED QUESTIONS

Q.What if I missed a Pay-Per-View movie/event that I ordered? A. If your cable company provides impulse-ordering,you will not be billed for Pay-Per-View on channels that aren’t

. In cities that require phone ordering, you need to call your cable company to cancel Pay-Per-Vieworders.

tuned Check with your cable company to confirm canceling procedures.

On Demand (Optional Feature)

Q. Do my Parental Locks & Purchase PIN settings stay the same for On Demand purchases as with regular programs? A. Yes . PINs and settings apply to On Demand ratings and purchases.

Q.What if I only watched 15 minutes of my On Demand program and didn’t get to watch the rest before it expired? A. You will have to order it again.Refer to the On Demand section in this manual for more information on remaining

rental and viewing times.

Q. If I get to the end of an On Demand program and want to watch it again, can I restart at the beginning?

Yes, as long as your viewing period has not expired, you may watch it as often as you like.

Q. How do I return to watching an On Demand program after I’ve tuned to another channel?

Select My Rentals from the On Demand Menu and choose the program you want to continue watching.You can

A. either begin watching where you left off by selecting Resume, or start over with the Restart.

Q. Some of the programs appear in the listings with a checkmark or a dollar sign next to the title.What does this mean? A. Depending on the services your cable provider offers, you may see a checkmark or a dollar sign to indicate a

program you have ordered.

Q. How many On Demand programs can I order at one time?

FREQUENTLY ASKED QUESTIONS

A. Typically,there is no limit on purchases. Check with your cable operator for system-specific ordering information.

Q. I tried to order an On Demand program and received an error screen that said,“Unable to Process Request”. What does this mean? A. The “Unable to Process Request” message occurs when the set-top box is unable to communicate with the On Demand equipment at your cable company.Try turning your set-top box off and then on again. If the message

ears again, note the time it appeared and the action you took and call your cable operator.

app

Q.When I selected a category from the On Demand Menu, I received a message that said,“No Program

ailable”. Why does this happen?

Listings A A. If there are no programs available for this particular category,this message will appear.

DVR and Digital Services

How many hours of programming can I store on my DVR? What is the hard drive capacity?

ding capacity depends on the video format that is being recorded. Your

he r

A. minutes of standard definition programming or up to 20 hours of high-definition programming. The hard drive capacity is 120GB. See “Managing Your Personal Video Library” section in this manual for more information.

Q. How many tuners does my DVR have? A.Your DVR has two tuners so that you can,1) record two channels at the same time,2) record one and watch

another or 3) record two channels and watch a 3rd program from your

Q. How do I return to live TV when I'm watching recorded programming?

A. Simply press the LIVE or 6 button on your remote.

an r

DVRc

DVR recordings library.

d up t

o 90

d or watch two programs at the same time?

an I r

Q. A. Yes, you can use the SWAP button on your remote to change from one tuner to the other.

Q. How do I record a Pay-Per-View (PPV) broadcast?

A. PPV broadcasts must be recorded manually; you cannot schedule automatic recording in advance.Follow your cable operator's instructions for viewing PPV content,then press

How many other home entertainment components can be connected to my DVR DCT6412 Cable Box?

A.Three: your television, cable box (refer to your Motorola User Guide), and one other component (VCR, DVD player or audio).

Q. Do I have to connect my DVR to a telephone or other data source?

A. The DVR DCT6412 gets all the information it needs from your cable signal,so that's the only connection required. In some cable systems, a phone connection may be necessary. Check with your local cable company to confirm.

Q. I currently record programs on my VCR. How is a DVR different?

A. Your DVR Cable Box takes recording technology to a new level, capturing picture and sound digitally (for a superior result to tape-based recording) and allowing greater viewing flexibility.With the Dual Tuner pause a broadcast while you're watching it and restart it up to 90 minutes later. You can also press Instant Replay to review the last 15 seconds or rewind to see a scene again.Yet you won't miss a moment of the program,because the

DVR keeps recording the current broadcast while you pause, rewind or replay scenes. No VCR can do that!

Q. Can I adjust the quality of the video recording to conserve hard disk space? A. No. the DVR DCT6412 records at a pre-set level to ensure consistent results.

Q. How does the Parental Locks feature work?

A. Parental Locks allow you to block programs from being viewed.Locks are based on a program's title, rating and channel. See Parental Locks on page 22 of this manual.

Q. How can I find programs I want to record?

A. Using i-Guide, you can search many ways:through the Main Menu, Quick Menu, Search Menu,by programming category,through the By Time or Channel Listings grid or through the Search Menu to alphabetically search by Title. When you find something that sounds interesting,simply press program for you.

Record on your remote.

DVR, you can

Record.The DVR will automatically record that

Q. Can my cable operator or another company track what I record with my DVR DCT6412?

A. No. What you choose to record with the DVR DCT6412 is confidential.

Q. Can the DVR play back a High Definition recording while another HD program is being recorded?

A. Yes.In fact, you can record two programs at once while watching a previously recorded program from the hard drive for both HD and regular programming.

Q. Are there seperate buttons for each tuner? How do you make the Dual Tuner DVR record two programs at once?

uidecan record two different programs listed with overlapping times by pressing the

A. i-G

dings, or by setting future recordings from a Program Information screen.

am is b

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oadcast in Dolby Digital audio, the

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or programs that provide it.

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d the digital audio

manually scheduling the r

Q.What kind of programs can I record?

A. You can record both standard and High Definition programs which are automatically interpreted by the DVR. Recording HD programs will take more storage space on your DVR. However,you must have HD equipment.

Q. How much High Definition programming can I save versus standard definition programming?

A. You can record up to 90 hours of standard digital TV or up to 20 hours of HDTV (depending on the transmission

e). Recording times may vary.

bit r

oes the DVR DCT6412 support digital video interfaces?

he DVR DCT6412 features both DVI and 1394-DTV digital interfaces.

Does the DVR DCT6412 support external storage devices?

t includes an IEEE1394 port that will be functional in future software releases.

ve a home theater system.Can I record a program in Dolby Digital

I ha

Q. A.As long as the pr

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FREQUENTLY ASKED QUESTIONS

Q.What is the picture quality of recorded programs? A. The DVR records programs in the same quality in which they are broadcast. For example, programs broadcast in HDTVf

quality may vary.

Q. Can I record Digital Music channels? A. Yes.You can record and playback Digital Music.However, the playback controls (Pause, FF and REW) are not

functional for recorded digital music.

Q. Can I record On Demand and Pay-Per-View programs? A. On Demand cannot be recorded with the DVR. However,you may record Pay-Per-View programs with one

touch recording for current programs.

ormat are recorded in

HDTVqualit

y (if your DVR

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efinitiontelevision). Broadcast

High D

Recording and Playback of Recorded Programs

Q. How many recordings can I schedule for the future? A. There is no limit to the number of recordings you can schedule as long as you do not schedule more than two

programs to record at the same time and you have available recording space.

Q.What if the program I want to record runs over its scheduled air time such as when a football game goes into overtime.How can I make sure I record everything? A. Change the Recording Options for the program.You can adjust the start and end times for the recording to

ensure everything gets recorded.

Q. Can I watch a show I am recording before the recording is completed?

Yes.You can either watch it live as it’s being recorded or you can rewind the program you are currently recording

and watch it from the beginning while the recording continues.

Q. Can I make a VHS tape or DVD of a recorded program?

FREQUENTLY ASKED QUESTIONS

A.You can copy a recorded program to a VHS or DVD tape by playing a recording from the DVR in real time while simultaneously recording on your VCR or DVD.See “Managing Your Personal Video Library” in the DVR Section of this manual.

Tip: Use Title Search to find all air times for a particular title.You can then set up individual recordings for any or all episodes, no matter what time they’re on.

an I incr

Q. A.

Yes. Your DVR will control rewind and fast forward at four speeds each. Just press the REW or FF buttons up to

four times.The on-screen indicator will tell you at what speed you are controlling playback.

an I set the D

Q. A.

No.You can only fast forward through commercials if you’re watching a recorded program.

Q. Can I “bookmark” a program I have recorded? A. Yes. When you stop playback of a recorded program,it will stop where you left it.To continue watching the

gram, select

Q. On occasion,a recording starts a minute or two after the program has begun.Why? A. The DVR timer is synchronized with the program guide time. If a broadcaster starts the program a minute earlier

than the guide’s scheduled time,the DVR will miss that first minute.You can program your DVR to start early or end late by adjusting your Recording Options.

Q. Only part of my program recorded.Why?

f the b

A. I of the program did not record,the program.

ease the rewind and fast forward speed?

VR t

Resume or Restartfr

eginning of the program did not record,you may have set it to record after the program began. If the end

ip commercials as it is recording?

o sk

om the Ac

DVR may have reached its storage capacity before it was able to record the entire

tion Icons

FREQUENTLY ASKED QUESTIONS

Q. Do Parental Locks work with DVR?

Yes. Parental Locks restrict viewing of recorded programs.If you schedule a recording for a program you have

Locked,the program will be recorded; however, audio is muted and no video will appear while the program is

ecording.A restricted notice remains on screen allowing you to enter your

r recording.Once the program has been recorded,you can access it from My Recordings.Just enter your PIN to view.

Note:You can also set Parental Locks on recorded programs.Use the LOCK button on your remote or Lock Icon from My Recordings or from a Recorded Program Information screen.

o view the program during the

PIN t

Managing Your Recordings

Q. How long can I keep My Recordings?

You can keep them as long as you want. Just remember, the recording space is limited, so you may need to delete

some recorded programs from time to time in order to make room for new ones.

Q. How will I know when I’m almost out of recording space?

An on-screen notice will appear advising you when recording space is low (80% full) or full.

Note: If you are recording a program and run out of recording space,the recording will stop.You can always see how much recording space is available from My Recordings.You can also manually delete recordings or set your DVR to automatically delete recorded programs when space is needed. See:“Managing Your Personal Video Library”section in this manual.

Q. Does the DVR automatically delete programs when the record space is full? A. Only if you set it up that way.The DVR will automatically delete programs if you tell it to do so by setting the

programs to be deleted when space is needed.When the record space is full,the oldest recordings that you have set to be deleted will be deleted first. If you do not want the

them so that they are only deleted by you.

DVR to automatically delete certain recordings, you can set

FREQUENTLY ASKED QUESTIONS

Controlling Live TV

Q. How long can I pause live TV? A. You can pause up to 90 minutes of standard programming; less with HD programming.

Q. A.

Q. How do I use Instant Replay? A. I

program. If there is no

Q. A. If you have been watching the program from the beginning and have not changed channels (without using SWAP), the DVRwill sa

Q. A.

liv

ow far back can I rewind live TV?

You can rewind up to two hours of standard TV programming as long as you were tuned to the same channel.

f your remote control is equipped with a

REPLAY button, use the PAGE 6 button on your remote.

atching a program in progress and want to record it, can I record from the beginning?

m w

f I’

If you just tuned to the program,the DVR begins recording from the point where you pressed record on your remote.

e all the t

ow can I catch up to the live broadcast of a program after I’ve paused it?

Press the LIVE button (if available) or the down 6arrow on the remote.Or,you can fast forward to the point of

he on-scr

emporary recording (buffer) to the Hard Drive and you will capture the entire program.

tor will display “LIVE”.

een indic

REPLAYbutt

on, press it to instantly replay the last 15 seconds of the

FREQUENTLY ASKED QUESTIONS

Troubleshooting

Q.Why doesn’t the set-top box respond when I press the keys on my remote? A. If power is on, make sure your remote is in the Cable mode. Press the CABLE button on the remote.

Q. If the power goes out, do I need to reset my Parental Locks and Purchase PINs, Favorites and Reminders?

o.These features will not be lost if the terminal loses its power.However, the guide information will need to

A. N reload into the box.

Q. Nothing happens when the MENU button is pushed, but I can change the channel up and down.

If the terminal was just installed, it takes approximately 15-30 minutes for i-Guide to be downloaded to the

set-top.If after 15-30 minutes nothing happens, unplug the terminal,plug it back in and wait another 15-30 minutes. If the guide still does not appear,contact your cable company.

Q. I can’t see the edges of the i-Guide screens. A. Select the Adjust Screen Position option from the Setup screen. Press the 5634 buttons until the arrows on the

screen are centered.If image is centered and still cut off,check your TV’s users manual.

Q.The guide has locked up.Neither the buttons on the remote,nor the buttons on the terminal itself work.

Try unplugging the terminal and then plugging it back in.This will reset the terminal and allow for data to be

downloaded.It will take some time for the information to appear.If there is still a problem after the information has appeared,call your cable company.

Q. I have no video,a snowy picture or I cannot tune to any of the digital channels. A. Make sure that all of the cable connections are secure and that the TV is tuned to the correct channel (3 or 4). Also,make sure you are actually controlling the cable terminal (press the CABLE button on the remote).

Q.Why won’t my remote control respond when I press a button? A. Go through this quick checklist to determine the problem:

1. Press the CABLE button on the remote to make sure it is in Cable mode.Try using the remote again.

2. If the remote is still not functioning correctly, press the CHAN channel changes, there is a problem with the remote control.The batteries or the remote control itself may need to

FREQUENTLY ASKED QUESTIONS

be replaced.

3. Unplug the terminal and plug it back in.

4. Call your cable company.

56 button on the front of the terminal. If the

Q.There are no listings in the guide,or the words “To Be Announced” appear in the listings screens. A. This can happen if there has been a power failure or if the terminal was unplugged. Make sure everything is

plugged in and running.Wait 15-30 minutes for the channels and program data to load.

e a message on my screen that says “This feature is currently being restored”. What does this mean?

I ha

Q. A.

This screen appears if you try to access a feature that is not available because the terminal has not received all the

necessary data.This most commonly happens following a power loss.

Q. I have a message on the screen that says “This channel should be available shortly”. What does this mean?

his screen will appear when you tune to a channel that is currently not available. If the channel is not available

A. T

er 15-30 minut

Q.What do I do if I am stuck in a screen or menu I do not understand and want to get out? A. You can always press the EXIT button on the remote to immediately return to watching TV.You can also press the LAST button to back up one screen at a time.

Q.The displayed information or pricing is incorrect. A. Although i-Guide checks all data thoroughly before it is sent to your home, programmers do sometimes change

their schedules at the last minute without notification. Please report erroneous data to your cable company.

hat happens to my DVR recordings if my digital cable box temporarily loses power?

A.All r

miss only the recordings in progress while the power was out.

ou e

f y

N please contact your local cable company.

es, call your cable company.

dings that were saved prior to the power loss are preserved, as well as future recording schedules.You

ience continued problems with your cable box,remote control or interactive program guide,

FREQUENTLY ASKED QUESTIONS

Motorola DCT6412 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual