Motorola DCT5100 BIS User Manual

DCT5100 Digital Consumer Terminal

Installation Manual

USB

VIDEOIN L AUDIOIN R

INFO

MENU GUIDE

POWER SELECT

MSGS.

A/B

MUTE

REMOTE

A/B

SMARTC ARD

CAUTION

RISK OF ELECTRIC SHOCK

TO REDUCE THE RISK OF ELECTRIC SHOCK,

CAUTION:

DO NOT REMOVE COVER (OR BACK). NO USER-SERVICEABLE PARTS INSIDE.

REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.

Caution

These servicing instructions are for use by qualified personnel only. To reduce the risk of electrical shock, do not perform any servicing other than that contained in the Installation and Troubleshooting Instructions unless you are qualified to do so. Refer all servicing to qualified service personnel.

Special Symbols That Might Appear on the Equipment

This symbol indicates that dangerous voltage levels are present within the equipment. These voltages are not insulated and may be of sufficient strength to cause serious bodily injury when touched. The symbol may also appear on schematics.

The exclamation point, within an equilateral triangle, is intended to alert the user to the presence of important installation, servicing, and operating instructions in the documents accompanying the equipment.

For continued protection against fire, replace all fuses only with fuses having the same electrical ratings marked at the location of the fuse.

This equipment operates over the marked Voltage and Frequency range without requiring manual setting of any selector switches. Different types of line cord sets may be used for connections to the mains supply circuit and should comply with the electrical code requirements of the country of use. The line cord provided with the equipment is acceptable for use with NEMA Style 5-15R ac receptacles supplying nominal 120 Volts.

WARNING: TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS APPLIANCE TO RAIN OR MOISTURE. THE APPARATUS SHALL NOT BE EXPOSED TO DRIPPING OR SPLASHING AND NO OBJECTS FILLED WITH LIQUIDS, SUCH AS VASES, SHALL BE PLACED ON THE APPARATUS.

CAUTION: TO PREVENT ELECTRICAL SHOCK, DO NOT USE THIS (POLARIZED) PLUG WITH AN EXTENSION CORD, RECEPTACLE, OR OTHER OUTLET UNLESS THE BLADES CAN BE FULLY INSERTED TO PREVENT BLADE EXPOSURE.

CAUTION: TO ENSURE REGULATORY AND SAFETY COMPLIANCE, USE ONLY THE PROVIDED POWER CABLES.

It is recommended that the customer install an AC surge arrestor in the AC outlet to which this device is connected. This is to avoid damaging the

equipment by local lightning strikes and other electrical surges.

FCC Compliance

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residential environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his/her own expense. Any changes or modifications not expressly approved by Motorola could void the user’s authority to operate this equipment under the rules and regulations of the FCC. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:

 Re-orient or relocate the receiving antenna  Increase the separation between the equipment and receiver  Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.  Consult the dealer or an experienced radio/TV technician for help.

You may find the following booklet, prepared by the Federal Communication Commission, helpful: How to Identify and Resolve Radio-TV Interference Problems, Stock No. 004-000-0342-4, U.S. Government Printing Office, W ashington, DC 20402.

Changes or modification not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

Canadian Compliance

This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe B respects toutes les exigences du Règlement sur le matériel brouilleur du Canada.

FCC Declaration of Conformity

According to 47 CFR, Parts 2 and 15 for Class B Personal Computers and Peripherals; and/or CPU Boards and Power Supplies used with Class B Personal Computers, Motorola, Inc., 6450 Sequence Drive, San Diego, CA 92121, 1-800-225-9446 or 101 Tournament Drive, Horsham, PA 19044, 1-888-944-4357, declares under sole responsibility that the product identifies with 47 CFR Part 2 and 15 of the FCC Rules as a Class B digital device. Each product marketed is identical to the representative unit tested and founded to be compliant with the standards. Records maintained continue to reflect the equipment being produced can be expected to be within the variation accepted, due to quantity production and testing on a statistical basis as required by 47 CFR 2.909. Operation is subject to the following condition: This device must accept any interference received, including interference that may cause undesired operation. The above named party is responsible for ensuring that the equipment complies with the standards of 47 CFR, Paragraphs 15.107 to 15.109

FCC Part 68 Statement

This equipment complies with part 68 of the FCC rules. On the rear panel of this equipment is a label that contains, among other information, the FCC

registration number and ringer equivalence number (REN) for the equipment. If requested, this information must be provided to the telephone company.

The REN is used to determine the quantity of devices that may be connected to the telephone line. Excessive RENs on the telephone line may result in the

devices not ringing in response to an incoming call. In most, but not all areas, the sum of the RENs should not exceed five (5.0). To be certain of the number

of devices that may be connected to the line, as determined by the total RENs, contact the telephone company to determine the maximum REN for the

calling area.

This equipment uses the following USOC jack: RJC. An FCC-compliant telephone cord and modular plug is provided with this equipment. This equipment is

designed to be connected to the telephone network or premises wiring using a compatible modular jack that is Part 68 compliant. This equipment cannot be

used on telephone company-provided coin services. Connection to Party Line Service is subject to state tariffs.

If this equipment causes harm to the telephone network, the telephone company will notify you in advance that the temporary discontinuance of services

may be required. If advance notice isn’t practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right

to file a complaint with the FCC if you believe it is necessary.

The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of the equipment. If this

happens, the telephone company will provide advance notice in order to maintain uninterrupted service.

If the trouble is causing harm to the telephone system, the telephone company may request that you remove the equipment from the network until the

problem is resolved.

Industry Canada CS-03 Statement

The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document(s). The department does not guarantee that the equipment will operate to the user’s satisfaction.

Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions might not prevent degradation of service in some situations. Only a representative designated by the supplier should coordinate repairs to certified equipment. Repairs or alterations made by the user to this equipment, or equipment malfunctions may give the telecommunication company cause to request the user to disconnect the equipment.

Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas. Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate.

The Ringer Equivalence Number (REN) of this device is displayed on the product. The REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all devices does not exceed 5. The telephone connection arrangement is a CA11A.

Repairs: If repair is necessary, call the Motorola Repair Facility at 1-800-227-0450 for a Return for Service Authorization (RSA) number before sending the unit. The RSA number must be prominently displayed on all equipment cartons. Pack the unit securely, enclose a note describing the exact problem, and a copy of the invoice that verifies the warranty status. Ship the unit PRE-PAID to the following address:

Motorola, Inc. Attn: RSA #___________ 5964 E. 14 Brownsville, TX 78521

NOTE TO CATV SYSTEM INSTALLER: This reminder is provided to call CATV system installer’s attention to Article 820-40 of the NEC that provides guidelines for proper grounding and, in particular, specifies that the cable ground shall be connected to the grounding system of the building, as close as possible to the point of cable entry as practical.

All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation or adaptation) without written permission from Motorola, Inc.

Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or change. Motorola provides this guide without warranty of any kind, either implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Motorola may make improvements or changes in the product(s) described in this manual at any time.

MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. Dolby Digital is manufactured under license from Dolby Laboratories. “Dolby” and the double-D symbol are trademarks of Dolby Laboratories. Copyright © 2002 Dolby Laboratories. All other product or service names are the property of their respective owners. All rights reserved. © Motorola, Inc. 2002

Street

Section 1

Introduction

Standard Features ............................................................................................................................................................................1-2

Optional Features .............................................................................................................................................................................1-3

Using This Manual............................................................................................................................................................................1-4

Related Documentation ...................................................................................................................................................................1-4

Document Conventions ...................................................................................................................................................................1-4

If You Need Help ...............................................................................................................................................................................1-5

Calling for Repairs............................................................................................................................................................................1-5

Section 2

Overview

Triple Tuner™ ...................................................................................................................................................................................2-1

Front Panel........................................................................................................................................................................................2-1

Rear Panel .........................................................................................................................................................................................2-3

RF Bypass Switch Option................................................................................................................................................................2-4

Remote Controls...............................................................................................................................................................................2-5

DRC 400 Remote Control ........................................................................................................................................................2-5

Installing Batteries in the Remote Control............................................................................................................................2-7

Section 3

Installation

Installing the DCT5100 .....................................................................................................................................................................3-1

Standard Cabling Diagram ..............................................................................................................................................................3-2

RF Bypass Switch Cabling Diagrams.............................................................................................................................................3-3

Audio/Video Cabling Diagrams .......................................................................................................................................................3-4

Audio-Only Receiver ........................................................................................................................................................................3-8

IR Blaster Transmitter ....................................................................................................................................................................3-10

Locating the IR Receiver on the VCR ..................................................................................................................................3-10

Installing the IR Blaster.........................................................................................................................................................3-11

Checking the IR Blaster ........................................................................................................................................................ 3-11

Data Devices ...................................................................................................................................................................................3-12

Rear Panel Connections .......................................................................................................................................................3-12

Ethernet RJ-45 Network Interface ..................................................................................................................................3-12

HPNA RJ-11 Interface (optional) ....................................................................................................................................3-12

USB ...............................................................................................................................................................................3-13

DCT5100 Installation Manual

ii Contents

IEEE 1394 (optional) ...................................................................................................................................................... 3-13

Front Panel Connections...................................................................................................................................................... 3-13

Smart Card Interface ......................................................................................................................................................3-13

Additional USB Port........................................................................................................................................................ 3-13

Boot Cycle ...................................................................................................................................................................................... 3-14

Boot Cycle Error Codes........................................................................................................................................................ 3-15

Operational Check ......................................................................................................................................................................... 3-17

Section 4

Diagnostics

Accessing Diagnostics.................................................................................................................................................................... 4-1

d01 General Status........................................................................................................................................................................... 4-3

Error Codes.............................................................................................................................................................................. 4-4

Connected State ...................................................................................................................................................................... 4-4

PLATFORM ID.......................................................................................................................................................................... 4-4

FAMILY ID ................................................................................................................................................................................ 4-4

MODEL ID................................................................................................................................................................................. 4-4

REMOD CHANNEL .................................................................................................................................................................. 4-5

SETTOP TIME .......................................................................................................................................................................... 4-5

d02 Purchase Status........................................................................................................................................................................ 4-5

Unsent Purchases ................................................................................................................................................................... 4-6

Unacknowledged Reports ...................................................................................................................................................... 4-6

Last Acknowledged Purchase ............................................................................................................................................... 4-6

Last Purchase Reportback ..................................................................................................................................................... 4-6

IPPV Status .............................................................................................................................................................................. 4-6

d03 Out-Of-Band (OOB) Diagnostic ............................................................................................................................................... 4-7

OOB FREQUENCY................................................................................................................................................................... 4-8

OOB CARRIER LOCK.............................................................................................................................................................. 4-8

OOB DATA ............................................................................................................................................................................... 4-9

OOB EMM DATA...................................................................................................................................................................... 4-9

OOB Signal-to-Noise Ratio (SNR).......................................................................................................................................... 4-9

OOB Automatic Gain Control (AGC) ................................................................................................................................... 4-10

NETWORK PID....................................................................................................................................................................... 4-10

EMM PID ................................................................................................................................................................................. 4-10

EMM PROVIDER ID................................................................................................................................................................ 4-10

d04 In-Band (IB) Diagnostic .......................................................................................................................................................... 4-11

MODE...................................................................................................................................................................................... 4-12

CARRIER LOCK..................................................................................................................................................................... 4-12

DATA ...................................................................................................................................................................................... 4-12

Signal-to-Noise Ratio (SNR) ................................................................................................................................................. 4-13

Automatic Gain Control (AGC) ............................................................................................................................................ 4-13

5 SECOND ERROR COUNTS................................................................................................................................................ 4-13

d05 Unit Address............................................................................................................................................................................ 4-14

TVPC INSTALLED.................................................................................................................................................................. 4-14

DCT5100 Installation Manual

Contents iii

UNIT ADDRESS......................................................................................................................................................................4-15

NETWORK ADDRESS............................................................................................................................................................ 4-15

OOB MULTICAST 16 ADDRESS ...........................................................................................................................................4-16

MULTICAST 16 ADDRESS ....................................................................................................................................................4-16

MAC ADDRESS ......................................................................................................................................................................4-16

d06 Current Channel Status ..........................................................................................................................................................4-17

TYPE........................................................................................................................................................................................4-18

AUTHORIZATION Reason Code ...........................................................................................................................................4-19

PICTURE CARRIER or In-Band Frequency .........................................................................................................................4-19

AUTHORIZED .........................................................................................................................................................................4-19

PURCHASABLE .....................................................................................................................................................................4-20

PREVIEW ................................................................................................................................................................................4-20

MPEG VIDEO LOCK...............................................................................................................................................................4-20

MPEG AUDIO LOCK ..............................................................................................................................................................4-21

PCR LOCK ..............................................................................................................................................................................4-21

d07 RF MODEM (Upstream)...........................................................................................................................................................4-22

RF Modem STATUS ...............................................................................................................................................................4-23

CENTER FREQUENCY ..........................................................................................................................................................4-23

REQUESTED POWER LEVEL ...............................................................................................................................................4-23

ACTUAL POWER LEVEL.......................................................................................................................................................4-23

REPORTBACK ADDRESS..................................................................................................................................................... 4-23

LAST RB ATTEMPT TIME...................................................................................................................................................... 4-23

d08 Code Modules..........................................................................................................................................................................4-24

BOOTLOADER .......................................................................................................................................................................4-26

DIGITAL SECURE PROCESSOR ..........................................................................................................................................4-26

ANALOG SECURE PROCESSOR .........................................................................................................................................4-26

Downloadable Object Information Table.............................................................................................................................4-26

OBJECT NAME / VERSION ...........................................................................................................................................4-26

STATUS..........................................................................................................................................................................4-26

SEGS / TIME ..................................................................................................................................................................4-27

d09 MEMORY CONFIGURATION...................................................................................................................................................4-27

MEMORY CONFIGURATION .................................................................................................................................................4-27

d10 Keypad - LED ...........................................................................................................................................................................4-28

Front-Panel Keypad Diagnostic ...........................................................................................................................................4-28

d11 INTERFACE STATUS ..............................................................................................................................................................4-29

INTERFACE STATUS.............................................................................................................................................................4-29

d12 USER SETTING STATUS ........................................................................................................................................................4-30

OUTPUT TYPE........................................................................................................................................................................ 4-30

CLOSED CAPTION................................................................................................................................................................. 4-31

PEN SIZE........................................................................................................................................................................4-31

FONT STYLE..................................................................................................................................................................4-31

FOREGROUND COLOR ................................................................................................................................................4-31

FOREGROUND OPACITY .............................................................................................................................................4-32

BACKGROUND COLOR ................................................................................................................................................4-32

DCT5100 Installation Manual

iv Contents

BACKGROUND OPACITY............................................................................................................................................. 4-32

SERVICE SELECTION .................................................................................................................................................. 4-33

SETTINGS...................................................................................................................................................................... 4-33

ASPECT RATIO Mode ........................................................................................................................................................... 4-33

d13 INTERACTIVE INFO ................................................................................................................................................................ 4-34

IP ADDRESS .......................................................................................................................................................................... 4-34

UPM ........................................................................................................................................................................................ 4-35

UPSTREAM ID........................................................................................................................................................................ 4-35

DOWNSTREAM ID ................................................................................................................................................................. 4-35

STATE..................................................................................................................................................................................... 4-35

MAC ABORT COUNTER........................................................................................................................................................ 4-36

SOCKET PORT STATE.......................................................................................................................................................... 4-36

Section 5

Troubleshooting

Appendix A

Specifications and Features

Specifications...................................................................................................................................................................................A-1

Features List.....................................................................................................................................................................................A-2

Abbreviations and Acronyms

DCT5100 Installation Manual

Contents v

Figures

Figure 1-1 DCT5100 set-top terminal.............................................................................................................................................1-2

Figure 2-1 Front panel......................................................................................................................................................................2-1

Figure 2-2 DCT5100 rear panel.......................................................................................................................................................2-3

Figure 2-3 RF Bypass switch option .............................................................................................................................................2-4

Figure 2-4 DRC 400 remote control ...............................................................................................................................................2-5

Figure 3-1 Standard VCR cabling...................................................................................................................................................3-2

Figure 3-2 RF Bypass switch..........................................................................................................................................................3-3

Figure 3-3 Audio system cabling ...................................................................................................................................................3-5

Figure 3-4 Video System Cabling...................................................................................................................................................3-6

Figure 3-5 HDTV Cabling ................................................................................................................................................................3-7

Figure 3-6 Audio-only receiver.......................................................................................................................................................3-8

Figure 3-7 Audio with stereo last ...................................................................................................................................................3-9

Figure 3-8 IR transmitter installed in mounting bracket............................................................................................................3-10

Figure 3-9 IR Blaster installed ......................................................................................................................................................3-11

Figure 3-10 Data Devices – Rear Panel .......................................................................................................................................3-12

Figure 4-1 Main menu diagnostic - LED ........................................................................................................................................4-2

Figure 4-2 General status - LED .....................................................................................................................................................4-3

Figure 4-3 PURCHASE STATUS - LED ..........................................................................................................................................4-5

Figure 4-4 OOB status - LED ..........................................................................................................................................................4-8

Figure 4-5 IN-BAND DIAGNOSTIC - LED .....................................................................................................................................4-11

Figure 4-6 UNIT ADDRESS - LED .................................................................................................................................................4-15

Figure 4-7 CURRENT CHANNEL STATUS - LED ........................................................................................................................4-18

Figure 4-8 RF upstream modem - LED ........................................................................................................................................4-22

Figure 4-9 CODE MODULES - LED...............................................................................................................................................4-25

Figure 4-10 Character format display - OSD...............................................................................................................................4-28

Figure 4-11 Sample INTERACTIVE INFO LED.............................................................................................................................4-34

DCT5100 Installation Manual

vi Contents

Tables

Table 2-1 Front panel ...................................................................................................................................................................... 2-2

Table 2-2 Rear panel .......................................................................................................................................................................2-3

Table 2-3 Remote control keys ......................................................................................................................................................2-5

Table 3-1 LED displays OOB frequencies .................................................................................................................................. 3-14

Table 3-2 Error codes at boot cycle startup............................................................................................................................... 3-15

Table 3-3 Operational check ........................................................................................................................................................ 3-17

Table 4-1 Main menu - OSD............................................................................................................................................................ 4-2

Table 4-2 GENERAL STATUS - OSD ............................................................................................................................................. 4-3

Table 4-3 Fatal hardware initialization errors - LED ....................................................................................................................4-4

Table 4-4 PURCHASE STATUS - OSD ........................................................................................................................................... 4-5

Table 4-5 IPPV status indicators – OSD and LED........................................................................................................................ 4-6

Table 4-6 OOB status - OSD........................................................................................................................................................... 4-7

Table 4-7 CARRIER LOCK indicators – OSD and LED ................................................................................................................4-8

Table 4-8 DATA indicators – OSD and LED.................................................................................................................................. 4-9

Table 4-9 EMM DATA indicators – OSD and LED ........................................................................................................................ 4-9

Table 4-10 SNR indicators - OSD................................................................................................................................................... 4-9

Table 4-11 AGC indicators ........................................................................................................................................................... 4-10

Table 4-12 IN-BAND DIAGNOSTIC - OSD.................................................................................................................................... 4-11

Table 4-13 MODE values - OSD ................................................................................................................................................... 4-12

Table 4-14 In-Band CARRIER LOCK - OSD and LED................................................................................................................. 4-12

Table 4-15 In-Band DATA indicators – OSD and LED ............................................................................................................... 4-12

Table 4-16 In-Band SNR - OSD .................................................................................................................................................... 4-13

Table 4-17 In-Band AGC values - OSD........................................................................................................................................ 4-13

Table 4-18 UNIT ADDRESS - OSD ............................................................................................................................................... 4-14

Table 4-19 MULTICAST 16 ADDRESS streams - OSD ...............................................................................................................4-16

Table 4-20 Analog CURRENT CHANNEL STATUS - OSD.......................................................................................................... 4-17

Table 4-21 Digital CURRENT CHANNEL STATUS - OSD........................................................................................................... 4-17

Table 4-22 Current channel TYPE – OSD and LED.................................................................................................................... 4-18

Table 4-23 Variable descriptions - OSD...................................................................................................................................... 4-19

Table 4-24 AUTHORIZED values.................................................................................................................................................. 4-19

Table 4-25 Purchase indicators – OSD and LED........................................................................................................................ 4-20

Table 4-26 PREVIEW mode indicators – OSD and LED ............................................................................................................ 4-20

Table 4-27 MPEG VIDEO LOCK ................................................................................................................................................... 4-20

Table 4-28 MPEG AUDIO LOCK values ....................................................................................................................................... 4-21

Table 4-29 PCR LOCK values ...................................................................................................................................................... 4-21

Table 4-30 RF upstream modem.................................................................................................................................................. 4-22

Table 4-31 CODE MODULES - OSD .............................................................................................................................................4-24

DCT5100 Installation Manual

Contents vii

Table 4-32 Object STATUS ...........................................................................................................................................................4-26

Table 4-33 MEMORY CONFIGURATION - OSD ...........................................................................................................................4-27

Table 4-34 INTERFACE STATUS ..................................................................................................................................................4-29

Table 4-35 USER SETTING STATUS – OSD ................................................................................................................................4-30

Table 4-36 INTERACTIVE INFO - OSD .........................................................................................................................................4-34

DCT5100 Installation Manual

Section 1

Introduction

The Motorola DCT5100 advanced digital set-top terminal provides a new level of broadband networking services as well as traditional services such as analog and digital video. The DCT5100 also has many other features:

 Initiates, authorizes and facilitates the purchase of on-demand services  Enables High Definition TV Video output in multiple modes  Enables fast access to the Internet and World Wide Web  Enables e-mail services  Enables secure electronic commerce transactions  Downloads and executes service applications

The DCT5100 is a feature rich hardware platform that is one part of Motorola’s end-to-end system solutions. It requires the appropriate operating system software applications, transmission equipment, and control equipment to function properly and seamlessly.

By providing a platform for many of today’s advanced third-party program guides and on-screen navigators, the DCT5100 offers consumers an entirely new and exciting means of interacting with their television. The advanced digital set-top will support functionality for future services, including IP telephony and interactive games.

DCT5100 Installation Manual

1-2 Introduction

Figure 1-1 illustrates front and rear views of the DCT5100:

Figure 1-1 DCT5100 set-top terminal

USB

VIDEO IN L AUDIO IN R

INFO A/B

MENU GUIDE

POWER SELECT

MSGS.

ON REMOT E

MUTE

A/B

SMART CARD

TV/VCR

CABL E

AUDIO IN

RIN

ETHERNET

HPNA

USB

LOUT

L Y Pb Pr

AUDIO

OUT

SPDIF

VIDEO

Pass Card

S-VIDEO

OPTICAL

SPDIF

IEEE 1394

SWITCHED 105-1 25V 60Hz 4A MAX 500W MAX

CONV ENI ENCE

OUTLET

Standard Features

The Motorola DCT5100 offers the following standard features:

 Two tuners up to 860 MHz  ITU standard 64/256 QAM/FEC/enhanced adaptive equalizer  Clear analog channel processor with BTSC decoder

 MPEG—2 main profile  ATSC standard Dolby  Triple-Tuner architecture supports simultaneous internet protocol (IP) connection while

processing video

 DOCSIS compliant integrated cable modem  DES based encryption/DCII access control

high level video processor



AC-3 audio processor

 Out-of-band data receiver (70-130 MHz) 2.048 Mbps  80.3 M Byte total memory (field/factory upgradable)  A-V input ports  Component Output (Y – Pb – Pr)  S-Video output  S/PDIF-Dolby AC-3 output (electrical)

DCT5100 Installation Manual

Introduction 1-3

 S/PDIF-Dolby AC-3 output (optical) — Dolby Digital audio interface  Universal Serial Bus (USB) port (dual connector interface) — 2 rear, 1 front  10/100 Base-T Ethernet Port (RJ-45)  RF and baseband (video and L/R audio) output ports  On-board real-time RF return (DOCSIS compliant)  Renewable security connector  Smart card interface connector (E-Commerce)  Infra-Red (IR) blaster port  Switched accessory outlet  Messaging capabilities  Digital diagnostics  32-bit graphics  Analog/digital video scaling (picture in graphics)  2-D/3-D graphics support in hardware  Macrovision copy protection  4 digit, 7 segment LED display  Full feature access from front panel

Optional Features

 RF Bypass switch  Expansion DRAM  Expansion FLASH  1394 “Firewire” digital interface (dual connector interface)  IR Blaster transmitter  HPNA 2.0 (RJ-11) Interface

DCT5100 Installation Manual

1-4 Introduction

Using This Manual

This manual provides instructions to install and configure a DCT5100:

Section 1 Introduction provides a product description, a list of related documentation, the technical

helpline telephone number, and the repair/return procedure.

Section 2 Overview describes the DCT5100 terminal and provides an overview of its use. This

section also identifies the front-panel displays and switches and describes the rear-panel features.

Section 3 Installation provides instructions on how to install the DCT5100 in a subscriber location

and perform operational tests.

Section 4 Diagnostics provides instructions on accessing and interpreting the built-in diagnostics.

Section 5 Troubleshooting provides information on common error conditions and their resolution.

Appendix A Specifications provides the technical specifications for and Features lists the features of

the DCT5100.

Abbreviations and Acronyms

The Abbreviations and Acronyms list contains the full spelling of the short forms used in this manual.

Document Conventions

Before you begin working with this manual, familiarize yourself with the stylistic conventions used in this manual:

SMALL CAPS

* (asterisk)

Italic type

Courier font

Denotes silk screening on the equipment, typically representing front- and rear-panel controls, input/output (I/O) connections, and LEDs

Indicates that several versions of the same model number exist and the information applies to all models; when the information applies to a specific model, the complete model number is given

Used for emphasis

Displayed text

DCT5100 Installation Manual

Introduction 1-5

If You Need Help

If you need assistance while working with the DCT5100, contact the Motorola Technical Response Center (TRC):

 Inside the U.S.A.: 1-888-944-HELP (1-888-944-4357)  Outside the U.S.A.: 1-215-323-0044  Online: http://www.motorola.com/broadband

, click HTML/Modem Version, click

Customer Support, then click Web Support.

The TRC is open from 8 AM to 7 PM Eastern Time, Monday through Friday and 10 AM to 6 PM Eastern Time, Saturday. When the TRC is closed, emergency service only is available on a call-back basis. Web Support offers a searchable solutions database, technical documentation, and low priority issue creation/tracking 24 hours per day, 7 days per week.

Calling for Repairs

If repair is necessary, call the Motorola Repair Facility at 1-800-227-0450 for a Return for Service Authorization (RSA) number before sending the unit. The RSA number must be prominently displayed on all equipment cartons. The Repair Facility is open from 8:00 AM to 5:00 PM Central Time, Monday through Friday.

When calling from outside the United States, use the appropriate international access code and then call 956-541-0600 to contact the Repair Facility.

When shipping equipment for repair, follow these steps:

Pack the unit securely.

Enclose a note describing the exact problem

Enclose a copy of the invoice that verifies the warranty status.

Ship the unit PREPAID to the following address: Motorola, Inc.

Attn: RSA #___________ 5964 E. 14

Street

Brownsville, TX 78521

DCT5100 Installation Manual

Section 2

Overview

The DCT5100 is adaptable to various software platforms. It supports existing entertainment, analog, on-demand, and digital broadcast interactive services. The DCT5100 provides high definition video output.

The DCT5100 includes two 6 MHz tuners with analog AMS-VSB, digital MPEG-2, and digital DOCSIS data-receive capability for services such as Web enhanced TV. It also supports a variety of consumer electronic interfaces including S-Video, SPDIF (AC-3 Electrical and Optical), Ethernet, USB, HPNA for home networking applications, and IEEE 1394 (Firewire-optional) for interfacing to other consumer electronic devices.

Triple Tuner™

The DCT5100 has a unique Triple Tuner™ architecture. One tuner is dedicated to video services, another to the DOCSIS channel for high-speed data services, and the third tuner is used for the out-of-band control channel. Users have the capability of simultaneously performing high-speed Internet access and IP Telephony functionality while continuing to watch traditional video services. The DOCSIS tuner can also be shared by an external device through an Ethernet connection on the back panel without interrupting TV viewing.

Front Panel

The controls on the front panel provide functional navigation of the DCT5100 if the remote control is lost or is temporarily out of service. Certain functions, such as those requiring a numeric entry, are not available without a remote control. Figure 2-1 illustrates the front panel, which contains selection and tuning buttons, various displays, the power switch, and connectors for USB, audio and video:

Figure 2-1 Front panel

USB

VIDEO I N L AU DIO I N R

INFO

MENU GUIDE

POWER SELECT

MSGS.

ON REMOTE

MUTE

A/B

6789 10111213

SMART CARD

DCT5100 Installation Manual

2-2 Overview

Table 2-1 describes the front-panel controls and LEDs:

Table 2-1 Front panel

Key Feature Function

USB

IDEO IN

L A UDIO IN R

MSGS.

ON REMOTE

MUTE

A/B

SMART CARD

The Universal Serial Bus (USB) connector is used to support devices such as keyboards, joysticks, scanners, disk storage, PCs, printers, and digital cameras.

The

VIDEO IN

connector accepts baseband video from a VCR,

camcorder, or other video device.

This audio input connector pair accepts audio from a VCR, camcorder, or other audio device.

Displays the channel number or time of day.

There are four indicator lights on the LED screen:

MSGS. — the DCT5100 has received messages for you to read

ON — the DCT5100 is powered on

A/B — the RF bypass is active

REMOTE — the remote control is in use

This interface is intended to support electronic commerce activity utilizing a smart card. Contact your service provider for availability.

Moves the cursor around the program guide and menu screens.

MEN U

POW ER

IN FO

A/B

SELECT

GUIDE

Displays the main menu.

Turns the device on or off.

Displays the current channel and program information (not supported by all applications).

Use to manually enable the RF bypass function. You must have a cable-ready TV for this function to operate.

Selects menu options, pay-per-view events or programs from the program guide.

Displays the program guide.

Changes the channels by moving up or down.

DCT5100 Installation Manual

Overview 2-3

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Rear Panel

Figure 2-2 illustrates the rear panel of the DCT5100, which contains a switched power outlet; connectors for video, audio, and RF cabling; data output; and modem and data interface connectors.

Figure 2-2 DCT5100 rear panel

TV/VCR

CABLE

AUDIO IN

ETHERNET

USB

RIN

HPNA

AUDIO

10 11 12 13 14

VIDEO

SPDIF

LOUT

L Y Pb Pr

OUT

Pass Card

IEEE 1394

S-VIDEO

OPTICAL

SPDIF

Table 2-2 describes the rear-panel connections:

Table 2-2 Rear panel

Key Item Function

TV/VCR

CABLE

ETHERN ET

F-type connector used to connect the DCT5100 to a standard TV or VCR operating on channel 3 or 4.

F-type connector used for the coaxial cable input from service provider (input to integrated RF return).

Ethernet 10Base-T port supports PC networking.

AUDIO IN

RCA jacks for loop-through audio from audio equipment.

SPDIF

VIDEO

IN OU T

CONV ENIENC E

OUTLET

The

SPDIF

connector is a digital output connection that carries

Dolby Digital 5.1 audio or PCM audio.

VIDEO IN

– RCA jack connects the DCT5100 to a composite (baseband) video input from a TV, VCR, camcorder, or other video device.

VIDEO OUT

– RCA jack that delivers video to an external device

such as a VCR or TV.

AC power outlet that can be configured as a switched or unswitched outlet; and a two-pronged plug for attaching a power cord.

Miniphono jack enabling the DCT5100 to control a VCR using an optional low power IR Blaster transmitter (not all electronic program guides support this feature).

SWITCHED 105-125 V 60Hz 4A MAX 500W MAX

CONVENIENCE

OUTLET

DCT5100 Installation Manual

2-4 Overview

Key Item Function

USB

HPNA

AUDIO

OUT

YPb Pr

Pass Card

The Universal Serial Bus (USB) supports such devices as keyboards, joysticks, scanners, disk storage, PCs, printers, and digital cameras.

HPNA connector enables you to connect your DCT5100 to computers within your home using existing telephone lines. (Optional.)

Left and right audio RCA jacks used for stereo audio output.

RCA jack connectors used to deliver component video.

For future use.

S-VIDEO

OPTI CAL

SPDIF

IEEE 1394

Coaxial cable connector used to deliver high quality video to external devices that accept S-Video inputs, such as a high-end VCR or TV.

The OPTICAL SPDIF connector is an optical digital output connection that carries Dolby Digital 5.1 audio or PCM audio.

This high-speed data interface connector will support PCs, entertainment system devices, data storage, and future high definition TVs. (Optional.)

RF Bypass Switch Option

The RF Bypass switch option supports modulated/baseband video and audio outputs for a variety of configurations that enable you to meet the needs of individual subscribers. The RF Bypass causes the cable signal to pass the DCT5100 and go directly to a TV or VCR. Figure 2-3 illustrates the RF Bypass switch option:

Figure 2-3 RF Bypass switch option

PRINTER

IEEE 1394

S-VIDEO

OPTICAL

SPDIF

SWITCHED 105-125 V 60Hz 4A MAX 500W MAX

CONVENI ENCE

OUTLET

TV/VCR

qç=q s

CONV

OUT

AUDIO IN

CABLE

OUT

CABLE

ETHERNET

USB

CONV

RIN

HPNA

AUDIO

OUT

VIDEO

LOUT

SPDIF

L Y Pb Pr

Pass Card

cêçã=Å~ÄäÉ=çìíäÉí

DCT5100 Install ation Manual

Overview 2-5

Remote Controls

The basic DCT5100 uses the DRC 400 remote control. If your system offers an optional Interactive Program Guide (IPG), you may need a different remote control. Before using the DCT5100, refer to the remote control user instructions to program the remote control.

DRC 400 Remote Control

Figure 2-4 illustrates the DRC 400:

Figure 2-4 DRC 400 remote control

VCR CA BLE

6 7

2 3

EXIT INFO

HELP

PAGE

TV/VCR

DAY

STOP

REW

POWER

LOCK

LAST

FAVORITE

PAUSE

RECORD

15 16 17

18 19

PAGE

CHANNE LVOLUME

ENTER

DAY

PLAY

F.FWD

Table 2-3 describes the remote control keys:

Table 2-3 Remote control keys

Key Item Description

1 AUX, VCR, CABLE, or TV

2 HELP

3 POWER

4 PAGE ▲

▲ or PAGE▼▼▼▼

▲ ▲

5 EXIT

DCT5100 Installation Manual

Selects a device to control; remains active until another key is pressed.

Displays the help screen.

Turns the selected home entertainment component on or off.

Pages through menu screens and the program guide.

Exits a menu or program guide.

2-6 Overview

Key Item Description

7 OK/SELECT

8 GUIDE

9 VOLUME + or

VOLUME -

10 A, B , or C

11 NUMBER KEYS

12 TV/VCR BYPASS

13 ◄◄◄◄ Day

Day ►►►►

14 STOP, PAUSE, PLAY, REW,

RECORD, F.FWD.

15 MUTE

16 LOCK/PPV

17 INFO

18 MENU

19 LAST

20 CHANNEL + or -

21 FAVORITE

22 ENTER/MUSIC

Moves the cursor around the program guide and menu screens.

Selects menu options such as pay-per-view events or tuning programs from the program guide. (The OK key performs the same functions.)

Displays the program guide.

Increases or decreases the volume of the currently selected device.

Functionality determined from services offered by the service provider.

Directly selects a channel.

Enables the RF Bypass function (a cable-ready TV is required for this function).

Advances TV listings ahead or back 24 hours (when in cable mode).

Controls the VCR.

Toggles sound on and off.

View Pay-Per-View menu and limit viewing of selected programs.

Displays the current channel and program information (not supported by all applications).

Displays the Main menu.

Recalls the last channel or goes back one screen in the menu.

Changes channels by moving up or down.

Displays preset favorite cable channels.

Displays digital music channel menus (some TV models require pressing the Enter key after entering the channel number).

DCT5100 Installation Manual

Overview 2-7

Installing Batteries in the Remote Control

Before using the remote control, you must install two AA (1.5 V) alkaline batteries. Battery access is located on the back of the remote control.

To install batteries in an DRC 400:

Press the battery-compartment cover and slide off.

Insert two new batteries in the direction indicated on the inside of the battery compartment.

Slide the battery compartment cover back into place.

DCT5100 Installation Manual

Section 3

Installation

This section provides instructions for cabling the DCT5100 and checking its operation. The cabling diagrams assist you with the installation.

Before you begin, review the installation instructions, gather the required items, and complete the tasks listed below:

 Determine if the subscriber’s system requirements include an RF Bypass module.

Installation instructions are provided with the module if purchased separately.

 Determine if you are connecting the DCT5100 to a standard TV, a composite (baseband)

monitor, or a component monitor.

 Verify that you have the necessary 75-ohm coaxial cables with F-type connectors, RCA

baseband phonotype cables, or S-Video cables, as applicable.

 Place the DCT5100 on a smooth, flat surface and remove any obstructions that could

interfere with the free flow of air over, under, or around it. Advise the subscriber not to place anything on top of the unit.

Installing the DCT5100

To install the DCT5100:

If an add-on module is required and was not installed previously, install it now.

Determine if you are connecting the DCT5100 to a conventional TV, a monitor, or a component video or high-definition television (HDTV). To install the video connection:

 For a conventional TV, use a 75-ohm coaxial cable with F-type connectors.  For a monitor, use an RCA phono cable to connect the  For a component video or HDTV, use the component video outputs to connect to the

DCT5100.

Locate the cabling diagram that matches the subscriber’s configuration requirement.

Connect the cables as illustrated in that diagram.

Determine if you are connecting the DCT5100 to a data device (see “Data Devices” in this section). For installation details, refer to instructions included with the data device being installed.

Verify that the appropriate configuration information has been downloaded through the addressable control system, after the installation of the DCT5100 is completed.

Perform the boot cycle, including the download for the DCT5100. For details, refer to the boot cycle routine at the end of this section.

VIDEO connector to the monitor.

Perform the basic operational check in this section after installing the DCT5100.

DCT5100 Installation Manual

3-2 Installation

Standard Cabling Diagram

Standard cabling for cable service is connecting the DCT5100 to a VCR. Figure 3-1 illustrates the basic RF cabling diagram that enables you to record on your VCR the currently tuned channel. When a VCR is not present, connect the coax cable from the DCT5100 directly to the CABLE IN connector on the TV. The output from the RF connection will be on channel 3 or 4, depending on the configuration information coming from the control system.

Figure 3-1 Standard VCR cabling

DCT 5100

TV/VCR

CABLE

AUDIO IN

RIN

ETHERNET

HPNA

USB

LOUT

L Y Pb Pr

AUDIO

OUT

SPDIF

VIDEO

Pass Card

S-VIDEO

OPTICAL

SPDIF

IEEE 1394

SWITCHED 105-125V 60Hz 4A MAX 500W MAX

CONVENIENCE

OUTLET

From cable outlet

VCR (optional)

CABLE IN VIDEO INAUDIO IN

CABLE OUT VIDEO OUTAUDIO OUT

SVIDEO IN

SVIDEO OUT

CABLE IN

VIDEO INAUDIO IN

VIDEO OUTAUDIO OUT

SVIDEO IN

SVIDEO OUT

The RF connection does not carry stereo for digital channels. To receive stereo on digital channels, connect the DCT5100 using RCA baseband connectors illustrated later in this section.

DCT5100 Installation Manual

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