Motorola DCT3412 User Manual

CAUTION

RISK OF ELECTRIC SHOCK

CAUTION:

TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). NO USER-SERVICEABLE PARTS INSIDE.

REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.

Caution

These servicing instructions are for use by qualified personnel only. To reduce the risk of electrical shock, do not perform any servicing other than that contained in the Installation and Troubleshooting Instructions unless you are qualified to do so. Refer all servicing to qualified service personnel.

Special Symbols That Might Appear on the Equipment

This symbol indicates that dangerous voltage levels are present within the equipment. These voltages are not insulated and may be of sufficient strength to cause serious bodily injury when touched. The symbol may also appear on schematics.

The exclamation point, within an equilateral triangle, is intended to alert the user to the presence of important installation, servicing, and operating instructions in the documents accompanying the equipment.

For continued protection against fire, replace all fuses only with fuses having the same electrical ratings marked at the location of the fuse.

WARNING: TO REDUCE THE RISK OF FIRE OR SHOCK, DO NOT EXPOSE THIS APPLIANCE TO RAIN OR MOISTURE. THE APPARATUS SHALL NOT BE EXPOSED TO DRIPPING OR SPLASHING AND NO OBJECTS FILLED WITH LIQUIDS, SUCH AS VASES, SHALL BE PLACED ON THE APPARATUS.

CAUTION: TO PREVENT ELECTRICAL SHOCK, DO NOT USE THIS (POLARIZED) PLUG WITH AN EXTENSION CORD, RECEPTACLE, OR OTHER OUTLET UNLESS THE BLADES CAN BE FULLY INSERTED TO PREVENT BLADE EXPOSURE.

CAUTION: TO ENSURE REGULATORY AND SAFETY COMPLIANCE, USE ONLY THE PROVIDED POWER CABLES. It is recommended that the customer install an AC surge arrestor in the AC outlet to which this device is connected. This is to avoid damaging

the equipment by local lightning strikes and other electrical surges.

NOTE TO CATV SYSTEM INSTALLER

This reminder is provided to call the CATV system installer’s attention to Article 820-40 of the NEC that provides guidelines for proper grounding and, in particular, specifies that the cable ground shall be connected to the grounding system of the building, as close as possible to the point of cable entry as practical.

EXAMPLE OF ANTENNA GROUNDING

This equipment operates over the marked Voltage and Frequency range without requiring manual setting of any selector switches. Different types of line cord sets may be used for connections to the mains supply circuit and should comply with the electrical code requirements of the country of use. The line cord provided with the equipment is acceptable for use with NEMA Style 5-15R ac receptacles supplying nominal 120 Volts.

Elect r ic ser vi ce

equipment

Ground

clamp

Antenn a lead in wire

Antenna di schar ge unit (NEC Section 810-20)

Grounding

clamps

Power servi ce gr ounding

elect rode system

(NEC Article 250, Part H)

NE C= NATIONAL ELECTR ICAL C ODE

Grounding conductors

(NEC Section 810-21)

IMPORTANT SAFETY INSTRUCTIONS

1 Read these instructions. 2 Keep these instructions. 3 Heed all warnings. 4 Follow all instructions. 5 Do not use this apparatus near water. 6 Clean only with dry cloth. 7 Do not block any ventilation openings. Install in accordance with the manufacturer’s

instructions.

8 Do not install near any heat sources such as radiators, heat registers, stoves, or other

apparatus (including amplifiers) that produce heat.

9 Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has

two blades with one wider than the other. A grounding type plug has two blades and a third grounding prong. The wide blade or the third prong is provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.

10 Protect the power cord from being walked on or pinched, particularly at plugs, convenience

receptacles, and the point where they exit from the apparatus.

11 Only use attachments/accessories specified by the manufacturer. 12 Unplug this apparatus during lightning storms or when unused for long periods of time. 13 Refer all servicing to qualified service personnel. Servicing is required when the apparatus has

been damaged in any way, such as the power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.

REPAIRS If you find the unit in need of repair, call Motorola Support at 1-866-668-2271 or 1-866-MOT-BCS1.

FCC Compliance

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residential environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his/her own expense. Any changes or modifications not expressly approved by Motorola could void the user’s authority to operate this equipment under the rules and regulations of the FCC. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:

 Re-orient or relocate the receiving antenna  Increase the separation between the equipment and receiver  Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.  Consult the dealer or an experienced radio/TV technician for help.

You may find the following booklet, prepared by the Federal Communication Commission, helpful: How to Identify and Resolve Radio-TV Interference Problems, Stock No. 004-000-0342-4, U.S. Government Printing Office, Washington, DC 20402.

Changes or modification not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

FCC Declaration of Conformity

According to 47 CFR, Parts 2 and 15 for Class B Personal Computers and Peripherals; and/or CPU Boards and Power Supplies used with Class B Personal Computers, Motorola, Inc., 6450 Sequence Drive, San Diego, CA 92121, 1-800-225-9446 or 101 Tournament Drive, Horsham, PA 19044, 1-888-944-4357, declares under sole responsibility that the product identifies with 47 CFR Part 2 and 15 of the FCC Rules as a Class B digital device. Each product marketed is identical to the representative unit tested and founded to be compliant with the standards. Records maintained continue to reflect the equipment being produced can be expected to be within the variation accepted, due to quantity production and testing on a statistical basis as required by 47 CFR 2.909. Operation is subject to the following condition: This device must accept any interference received, including interference that may cause undesired operation. The above named party is responsible for ensuring that the equipment complies with the standards of 47 CFR, Paragraphs 15.107 to 15.109

Canadian Compliance

This Class B digital device complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

NOTE TO CATV SYSTEM INSTALLER: This reminder is provided to call CATV system installer’s attention to Article 820-40 of the NEC that provides guidelines for proper grounding and, in particular, specifies that the cable ground shall be connected to the grounding system of the building, as close as possible to the point of cable entry as practical.

translation, transformation or adaptation) without written permission from Motorola, Inc. Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola

to provide notification of such revision or change. Motorola provides this guide without warranty of any kind, either implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Motorola may make improvements or changes in the product(s) described in this manual at any time.

MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. Dolby Digital manufactured under license from Dolby Laboratories Licensing Corporation. Dolby, ProLogic and the double-D symbol are registered trademarks of Dolby Laboratories Licensing Corporation. DOCSIS is a registered trademark of Cable Television Laboratories, Inc. This device incorporates a copyright protection technology that is protected by U.S. patents and other intellectual property rights. Use of the copyright protection technology is granted by Macrovision for home and other limited pay-per-view uses only, unless otherwise authorized by Macrovision. Reverse engineering or disassembly is prohibited. Macrovision is a registered trademark of Macrovision Corporation. HDMI, the HDMI logo and High-Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC. their respective owners. © Motorola, Inc. 2005

All other product or service names are the property of

Section 1..............................................................................................................................................................................1-1

Introduction .................................................................................................................1-1

Features ............................................................................................................................................................................................1-2

Tuners ...................................................................................................................................................................................... 1-2

Standard Audio/Video Features............................................................................................................................................. 1-2

Standard DVR Functionality................................................................................................................................................... 1-3

Standard Data Features.......................................................................................................................................................... 1-3

Standard Miscellaneous Features ......................................................................................................................................... 1-3

Available Optional Features................................................................................................................................................... 1-4

Using This Manual ........................................................................................................................................................................... 1-4

Related Documentation ................................................................................................................................................................... 1-4

Document Conventions................................................................................................................................................................... 1-4

If You Need Help............................................................................................................................................................................... 1-5

Calling for Repairs ...........................................................................................................................................................................1-6

Section 2..............................................................................................................................................................................2-1

Overview ......................................................................................................................2-1

Front Panel ....................................................................................................................................................................................... 2-1

Rear Panel......................................................................................................................................................................................... 2-2

Section 3..............................................................................................................................................................................3-1

Installation ...................................................................................................................3-1

Important Safety Considerations ................................................................................................................................................... 3-1

During Transportation to the Subscriber Home................................................................................................................... 3-1

During Installation................................................................................................................................................................... 3-1

Before You Begin ............................................................................................................................................................................. 3-2

Clearing the Hard Drive .......................................................................................................................................................... 3-2

Video Connection Options .....................................................................................................................................................3-3

Audio Connection Options..................................................................................................................................................... 3-3

Installation Overview .......................................................................................................................................................................3-4

Connecting to an HDTV – Video Only ............................................................................................................................................ 3-5

Cabling to an HDTV Audio Only ........................................................................................................................................... 3-7

Connecting to an A/V Receiver Audio Only......................................................................................................................... 3-8

Connecting to a Stereo TV ..............................................................................................................................................................3-9

Connecting a Stereo TV.......................................................................................................................................................... 3-9

Connecting a Stereo TV and Stereo VCR ....................................................................................................................................3-11

Connecting an A/V Receiver, TV, and VCR ................................................................................................................................. 3-12

DCT3412 Installation Manual

ii Contents

Recording Your Connections........................................................................................................................................................3-14

Installing the Optional IR Blaster ..................................................................................................................................................3-15

Locating the IR Receiver on the VCR ..................................................................................................................................3-15

Connecting the IR Blaster.....................................................................................................................................................3-16

Checking the IR Blaster ........................................................................................................................................................3-16

Data Device Connections ..............................................................................................................................................................3-17

Boot Cycle.......................................................................................................................................................................................3-17

Boot Cycle Error Codes ........................................................................................................................................................3-19

Operational Check for the Remote Control..................................................................................................................................3-20

Optimizing the High-Definition Settings.......................................................................................................................................3-20

Graphics Overlaying the Video .....................................................................................................................................................3-23

Additional HDMI Settings...............................................................................................................................................................3-24

Section 4..............................................................................................................................................................................4-1

Diagnostics ................................................................................................................. 4-1

Using the Diagnostics......................................................................................................................................................................4-2

d01 General Status ...........................................................................................................................................................................4-3

d02 Purchase Status ........................................................................................................................................................................4-4

d03 Out-Of-Band (OOB) Status .......................................................................................................................................................4-5

d04 In-Band Status ...........................................................................................................................................................................4-6

d05 Unit Address ..............................................................................................................................................................................4-8

d06 Current Channel Status ..........................................................................................................................................................4-10

d07 RF Modem (Upstream) ............................................................................................................................................................4-13

d08 Code Modules..........................................................................................................................................................................4-14

d09 Memory Configuration ............................................................................................................................................................4-16

d10 Keypad–LED ............................................................................................................................................................................4-16

d11 Interface Status........................................................................................................................................................................4-17

d12 User Setting Status .................................................................................................................................................................4-19

d13 DVR/Hard Drive Status............................................................................................................................................................4-21

d14 DOCSIS Status.........................................................................................................................................................................4-23

d15 Application Specific Information ...........................................................................................................................................4-27

d16 Interactive Status ....................................................................................................................................................................4-27

DCT3412 Installation Manual

Contents iii

Section 5..............................................................................................................................................................................5-1

Troubleshooting..........................................................................................................5-1

Appendix A......................................................................................................................................................................... A-1

Specifications............................................................................................................. A-1

Appendix B......................................................................................................................................................................... B-1

Connection Record .................................................................................................... B-1

Abbreviations and Acronyms

Figures

Figure 1-1 Front and rear views..................................................................................................................................................... 1-1

Figure 2-1 Front panel ..................................................................................................................................................................... 2-1

Figure 2-2 Rear panel...................................................................................................................................................................... 2-2

Figure 3-1 Cabling to an HDTV ...................................................................................................................................................... 3-6

Figure 3-2 Cabling to an HDTV - Audio Only................................................................................................................................ 3-7

Figure 3-3 Connecting to an A/V Receiver – Audio Only ............................................................................................................3-8

Figure 3-4 Connecting a Stereo TV ............................................................................................................................................. 3-10

Figure 3-5 Connecting a Stereo TV and Stereo VCR ................................................................................................................. 3-11

Figure 3-6 Connecting an A/V Receiver, TV, and VCR ..............................................................................................................3-13

Figure 3-7 IR transmitter installed in mounting bracket ........................................................................................................... 3-15

Figure 3-8 IR Blaster installed ..................................................................................................................................................... 3-16

Figure 3-9 Sample data devices you can connect to the DCT3412.......................................................................................... 3-17

Figure 4-1 Example of the LED for the main menu...................................................................................................................... 4-2

Figure 4-2 Example GENERAL STATUS LED (no error) ............................................................................................................. 4-3

Figure 4-3 LED display for PURCHASE STATUS diagnostic...................................................................................................... 4-4

Figure 4-4 LED display for the OOB diagnostic........................................................................................................................... 4-5

Figure 4-5 LED display for in-band diagnostic ............................................................................................................................ 4-7

Figure 4-6 LED display of a unit address ..................................................................................................................................... 4-8

Figure 4-7 Current channel status LED displays ....................................................................................................................... 4-10

Figure 4-8 RF upstream modem LED display ............................................................................................................................ 4-13

Figure 4-9 LED display for code modules .................................................................................................................................. 4-14

Figure 4-10 Interactive status LED display................................................................................................................................. 4-28

Figure B-1 Connection record .......................................................................................................................................................B-1

DCT3412 Installation Manual

iv Contents

Tables

Table 1-1 DVR Recording Time Guidelines....................................................................................................................................1-3

Table 2-1 Front panel ......................................................................................................................................................................2-1

Table 2-2 Rear panel connections .................................................................................................................................................2-2

Table 3-1 LED displays and OOB frequencies ...........................................................................................................................3-18

Table 3-2 Boot cycle error codes .................................................................................................................................................3-19

Table 3-3 Operational check procedures ....................................................................................................................................3-20

DCT3412 Installation Manual

Section 1

Introduction

This manual provides instructions for cable operator personnel to install the Motorola DCT3412 high-definition digital video recorder (DVR) cable terminals. The DCT3412 terminals include a high-end processor, expanded memory and enhanced graphics to support digital and on-demand, broadcast, and interactive services. They provide a full complement of interconnection options.

The DCT3412 advanced capabilities include:

 Authorization and purchase of on-demand programming

 High-definition television (HDTV) video decoding

™

 HDTV output through component video (Y Pb Pr), High-Definition Multimedia Interface

(HDMI

™

), or IEEE 1394 Firewire

 Surround-sound audio through a variety of digital interconnection options

 Dual-tuner DVR functionality to pause and time shift live video and seamlessly record in

conjunction with the interactive programming guide (IPG)

 Built-in DOCSIS

cable modem

 Ethernet and Universal Serial Bus (USB) 2.0 ports for future home networking applications

 Adaptability to various software platforms

As with all Motorola digital cable terminals, the hardware features are enabled by core operating and third party application software.

Figure 1-1 Front and rear views

DCT3412 Installation Manual

1-2 Introduction

Features

Tuners

Two 54 to 860 MHz video tuners with digital MPEG-2 main profile high level video processor One dedicated tuner for the DOCSIS high-speed data/voice services channel, up to 860 MHz One dedicated tuner for the out-of-band (OOB) control channel

Standard Audio/Video Features

ITU standard 64/256 QAM/FEC enhanced adaptive equalizer DES based encryption/DCII access control Out-of-band data receiver (70-130 MHz) 2.048 Mbps Audio/video input ports (front and rear) Digital video scaling (picture in graphics) 32-bit 2D/3D graphics support in hardware

Macrovision

copy protection

High-definition video output through:

 HDMI (also compatible with DVI using an HDMI-to-DVI converter cable)  Component Video (Y Pb Pr)  IEEE 1394

Standard-definition video output through:

 S-Video  Baseband  RF

Audio output through:

 S/PDIF ATSC standard Dolby Digital

AC-3 electrical or optical

 Baseband L/R

DCT3412 Installation Manual

Introduction 1-3

Standard DVR Functionality

DVR functionality integrated with the IPG enables subscribers to:

 Pause, rewind, fast-forward, or record live TV  Maintain a personal recorded program library and access it using the IPG  Select programs to record across multiple channels and time slots  Rewind and replay recorded programs  Simultaneously watch two programs, switching easily between them using the

SWAP key

 Record a program in the background while viewing another live program  Simultaneously record programs from two channels while watching a different pre-recorded

program, with the ability to switch viewing between any of the three programs

Motorola cannot guarantee the exact amount of programming that each subscriber will be able to record. The approximate time depends on the programming type and the drive size:

All times are approximate. The actual hours a subscriber can record are a function of program

bit rate, the IPG type, and the reserved buffer space. A SATA port is available to connect an external drive to add DVR recording capacity.

Table 1-1 DVR Recording Time Guidelines

Estimated Recording Hours for

Model Drive Size

DCT3412

120 GB 38 to 73 10 to 15

Standard

Digital

Channels

HDTV

Channels

Standard Data Features

Integrated DOCSIS 1.0/1.1 capable cable modem 16 MB flash memory 128 MB SDRAM One rear and one front Universal Serial Bus (USB) 2.0 port (dual connector interface) 10/100 Base-T Ethernet Port (RJ-45) On-board real-time RF return (DOCSIS compliant) Renewable security connector

Standard Miscellaneous Features

Smart Card interface for electronic commerce Infra-Red (IR) blaster port Switched accessory outlet Messaging capabilities Digital diagnostics Full feature access from front panel using a four-digit, seven-segment LED display

DCT3412 Installation Manual

1-4 Introduction

Available Optional Features

Factory-installed expansion flash memory (32 MB) IR Blaster transmitter

Using This Manual

This manual provides instructions to install and configure a DCT3412:

Section 1 Introduction provides a product description, a list of related documentation, the technical

help line telephone number, and the repair/return procedure.

Section 2 Overview describes the DCT3412 and provides an overview of its use. This section also

identifies the front-panel displays and keys and describes the rear-panel features.

Section 3 Installation provides subscriber location installation and testing instructions.

Section 4 Diagnostics provides instructions on accessing and interpreting the built-in diagnostics.

Section 5 Troubleshooting provides information on common error conditions and their resolution.

Appendix A Specifications provides the technical specifications.

Appendix B Connection Record provides a diagram for recording the connections between the

DCT3412 and other devices.

Abbreviations and Acronyms

The Abbreviations and Acronyms list contains the full spelling of the short forms used in this manual.

Document Conventions

Before you begin working with this manual, familiarize yourself with the following stylistic conventions:

SMALL CAPS

* (asterisk)

Italic type

Courier font

Denotes silk screening on the equipment, typically representing front- and rear-panel controls, input/output (I/O) connections, and LEDs

Indicates that several versions of the same model number exist and the information applies to all models; when the information applies to a specific model, the complete model number is given

Used for emphasis

Displayed text

DCT3412 Installation Manual

Introduction 1-5

If You Need Help

If you need assistance while working with the DCT3412, contact the Motorola Technical Response Center (TRC):

 Inside the U.S.: 1-888-944-HELP (1-888-944-4357)  Outside the U.S.: 1-215-323-0044  Motorola Online:

http://businessonline.motorola.com

The TRC is on call 24 hours a day, 7 days a week. In addition, Motorola Online offers a searchable solutions database, technical documentation, and low-priority issue creation and tracking.

Technical Response Center

Telephone Menu Options

Video Products

PRESS 2

Headend

Data Networks/

Transmission Products

PRESS 1

Digital

PRESS 1

Controllers

PRESS 2

Analog

Http://businessonline.motorola.com888-944-4357 / 215-323-0044 / 888-944-HELP

PRESS 1

PRESS 3

Settops

PRESS 3

Connected Home Solutions

Encoder Products

PRESS 1

Commercial

IRD

Broadcaster,

Satellite IRD or

PRESS 2

Uplink

Encoder

Consumer

Support

PRESS 4

PRESS 1

Cable Router

Products

PRESS 2

Cable Modems

Severity Level

1 - Critical Failure 2 - Serious Failure 3 - Non-Serious Failure 4 - Escalated Support

VOIP

PRESS 3

Transmission

Products

PRESS 1

Network

Licensing

PRESS 4

Network

Management

PRESS 2

Network

Management

Products

PRESS 5

Multiservice

Transport Products

(MBT/MWT/MEA)

PRESS 1

Consumer

Satellite

C Band

PRESS 2

Cable

Modem

PRESS 3

DCP

5 - Technical Assistance

Issued: 03/2005

DCT3412 Installation Manual

1-6 Introduction

Calling for Repairs

If a Motorola DCT3xxx set-top requires repair service, please call one of the following Motorola Authorized Service Centers:

Company

World Wide Digital

Teleplan

From USA or Canada

1-800-227-0450 1-956-541-0600

1-800-352-5274 1-302-322-6088

To ensure efficient service, request a Return for Service Authorization (RSA) number. Be sure to display the RSA number prominently on all equipment boxes.

The Service Center will provide the shipping address of the location performing your repairs. To ship your equipment for repair:

1 Pack the unit securely, if possible in its original factory shipping carton. 2 Print or display the RSA number so it is easily visible on all equipment boxes. 3 Enclose a note describing the exact problem. Complete and enclose the checklist provided

with the unit.

Outside USA

or Canada

4 Ship the unit PREPAID to the address provided by the Service Center.

DCT3412 Installation Manual

Section 2

Overview

This section describes the front and rear panel.

Front Panel

The front panel controls provide functional navigation if the remote control is lost or is temporarily out of service. Certain functions, such as those requiring a numeric entry, require a remote control. Some connectors are not enabled and require the support of application software.

Figure 2-1 Front panel

Table 2-1 Front panel

Key Feature Function

1 INFO Displays the current channel and program information (not supported by all applications)

LED DISPLAY Displays the channel number or time of day. The indicators are:

MSGS. — the DCT3412 has received messages for you to read

ON — the DCT3412 is powered on

RECORD — the DVR is recording

REMOTE — the remote control is in use

OPTION Reserved for future use

CURSOR Moves the cursor around the program guide and menu screens

POWER Turns the unit on or off

MENU Displays the main menu

GUIDE Displays the program guide

SELECT Selects menu options or programs from the program guide

CHANNEL Changes the channels by moving up or down

DCT3412 Installation Manual

2-2 Overview

Rear Panel

The rear panel contains a switched power outlet; connectors for video, audio, and RF cabling; data output; and modem and data interface connectors. Some connectors are not enabled and require the support of application software.

Figure 2-2 Rear panel

Table 2-2 Rear panel connections

Key Item Function

12*

CABLE IN F-type coaxial cable input

RF OUT RF video output

IR Mini phono jack enabling the DCT3412 to control a VCR using an optional, low-power IR

Blaster transmitter (not all IPGs support this feature)

S-VIDEO

VIDEO OUT RCA type video output to a VCR or TV

S-Video high-quality video output to a VCR or TV that accepts S-Video

Y Pb Pr Component video output to an HDTV

ETHERNET Ethernet 10/100Base-T port

SPDIF Coaxial Dolby Digital 5.1 or PCM audio output

OPTICAL SPDIF Optical digital Dolby Digital 5.1 audio or PCM audio output

AUDIO OUT L and R (left and right) RCA type stereo audio output jacks

HDMI HDMI video output to an HDTV (can connect to a DVI input using an HDMI-to-DVI

converter cable)

USB USB 2.0 connector for devices such as keyboards, joysticks, scanners, disk storage, PCs,

printers, or digital cameras

SATA Connector for optional external hard drive

IEEE 1394 IEEE 1394 connector for connecting to audio and video devices such as a DTV.

AC power AC power connector:

 The bottom plug is an input for the AC power cord  The top plug is a switched power outlet for a device such as a TV or VCR

* These connectors are not enabled and require the support of the application software

DCT3412 Installation Manual

Section 3

Installation

This section provides instructions to cable the DCT3412 and check its operation. The cabling diagrams illustrate connections to high-definition or standard-definition TVs, home theater receivers, and stereo VCRs.

Important Safety Considerations

The DCT3412 requires careful handling to avoid potential damage to its internal hard disk drive or the loss of recorded data. Be sure to follow these requirements during transportation and installation.

During Transportation to the Subscriber Home

Transport the cable terminal in its shipping box or an equally padded container. Do not expose the terminal to rain or moisture.

During Installation

Do not place the cable terminal in an enclosed area where the cooling vents are blocked or impede the flow of air through the ventilation openings.

Install the terminal so that its position does not interfere with its proper ventilation. For example, do not place the terminal on a bed, sofa, rug, or similar surface that could block the ventilation openings.

Install the terminal away from heat sources such as radiators, heat registers, and stoves. Installation of the terminal near consumer electronics devices, such as stereo receiver/amplifiers and televisions, is permitted as long as the air surrounding the terminal does not exceed 40º C (104º F).

Place the terminal on a flat surface not prone to vibration or impact. Do not install the terminal in an area where condensation occurs. To prevent the temporary loss of guide data and cause a temporarily non-responding terminal,

do not plug the AC power cord into a switched power outlet. To avoid shock and vibration damage to the internal hard drive, do not move the terminal while

it is plugged in.

DCT3412 Installation Manual

3-2 Installation

To allow the hard drive to spin down and park its heads, wait at least 10 seconds after disconnecting power before moving the terminal.

Before You Begin

Before you move or change components on the subscriber entertainment system:

 Review the installation instructions.  Determine if you are connecting to a standard TV, a composite (baseband) monitor, or a

component monitor.

 Verify that you have the necessary cables and other required items. Note: If the terminal was previously used, clear its hard drive before installing it at a new

subscriber location.

Clearing the Hard Drive

On a previously used cable terminal, delete all recorded programs from the hard drive before installing it at a new subscriber location. This prevents your new subscriber from viewing programming they may not have purchased or may not want to see.

To prevent subscribers from accidentally deleting all of their recorded programs, a specific set of keystrokes is required to clear the hard drive. Having a TV connected is optional.

To clear the hard drive:

1 Start the Diagnostics as described in Section 4, “Diagnostics.”

d 01 is displayed on the

front-panel LED.

2 Using a remote control, within five seconds press

(On some remote controls, the

MY DVR key may be labeled “LIST.”)

REPLAY, MY DVR three times, and LIVE TV.

If you correctly enter this key sequence in five seconds or less, the hard drive is cleared and the front-panel LED displays

Clr is not displayed, re-enter the key sequence in step 2.

3 If

Clr is displayed, press any other key to reset the terminal, turn it off, and complete the

Clr.

clearing process.

DCT3412 Installation Manual

Installation 3-3

Video Connection Options

Use the following guidelines to determine the best video connection for the subscriber home entertainment system. To determine the available video inputs on the TV, check the manual supplied with the TV or the TV itself.

The DCT3412 offers the following video outputs:

Component (Y Pb Pr)

HDTV and

SDTV

The Y Pb Pr outputs provide component video, the most widely supported HD video connection.

HDMI or IEEE 1394

HDTV and

SDTV

HDMI and IEEE 1394 offer higher quality HD video than component video. If the TV has an HDMI or a DVI input, use the

HDMI output instead of the IEEE 1394 output.

HDMI and IEEE 1394 are video and audio connections. If you use HDMI or IEEE 1394, no separate audio connection to the TV is required.

HDMI is compatible with DVI. If the TV has a DVI input, you can use an HDMI-to-

HDMI connector.

S-Video

DVI converter cable to connect to the DCT3412

If you use IEEE

1394, on-screen graphics do not display.

SDTV only If your TV has an S-Video input, use S-Video. S-Video is the highest quality

standard-definition video output on the DCT3412.

Video

SDTV only If your TV does not have an S-Video input, use the composite video (

VIDEO) output.

(composite)

SDTV only If your TV only has a coaxial RF input, connect it to the DCT3412

RF OUT connector.

Audio Connection Options

Connect the stereo audio cable to the AUDIO R and L connectors on the DCT3412 and the audio left and right connectors on the TV. If the equipment supports it, use the coaxial digital

SPDIF output instead of the AUDIO R and L outputs. In most cases, these outputs

offer better audio quality, including support for 5.1 Surround Sound. When connecting to a home theater receiver, depending on its inputs, you can use the following

DCT3412 audio outputs:

OPTICAL SPDIF OR

COAXIAL SPDIF

BASEBAND

R AND L

AUDIO

If the receiver supports it, use the Dolby AC-3 audio to a Dolby Digital home theater receiver.

If the audio receiver does not support Dolby Digital, use the baseband outputs to connect to the audio receiver.

OPTICAL SPDIF or coaxial SPDIF audio output to deliver

OPTICAL SPDIF or

AUDIO R and L

The cabling diagrams show sample audio/video (A/V) connections to an audio receiver, where the receiver functions as an A/V router. When connecting to an audio receiver, reference its installation instructions for directions on connecting to baseband and SPDIF ports.

The VCR and TV receive their A/V signals from the currently selected input device on the audio receiver. This is important when the subscriber has another A/V device such as a DVD player, a secondary VCR, a CD player, or other electronic component. We recommend connecting the TV to the monitor output so on-screen menus for the receiver can be displayed. (In many cases, the receivers themselves have interactive on-screen menus.)

DCT3412 Installation Manual

3-4 Installation

Installation Overview

1 Determine if you are connecting to a:

High-definition TV or monitor

Standard definition TV

Use the component video (Y Pb Pr), HDMI, or IEEE 1394 outputs. No

Connecting to an HDTV – Video Only

Connect an RF coaxial cable to the cable wall outlet and the CABLE IN connector on the cable

terminal.

1 Connect the HDTV using component video, HDMI, or IEEE 1394.

Component video (Y Pb Pr)

Connect the component video cables to the Y, Pb, and Pr connectors on your cable terminal and the HDTV.

This connection carries video only. To connect the audio connections for your HDTV, refer to the following page. To connect your audio connections for a home theater receiver, refer to “Connecting To an A/V Receiver – Audio Only.”

HDMI

If your HDTV has an HDMI input, connect an HDMI cable less than 20 meters long to the

connector on your HDTV and the DCT3412.

OUT

HDMI

If you use the TV as the primary audio source, or your home theater receiver has an HDMI input and output, the HDMI connection carries video and audio.

If your TV has a DVI input, you can use an HDMI-to-DVI converter cable to connect to the DCT3412

HDMI connector.

For information on configuring your DCT3412 settings, see “Optimizing Your Cable Terminal for High Definition TV.”

IEEE 1394

If your HDTV has an IEEE 1394 connector, you can connect an IEEE 1394 cable to the

1394 connector on your HDTV and the cable terminal.

IEEE

If you use the TV as the primary audio source, the IEEE 1394 connection carries video and audio.

If you use the IEEE 1394 connection, on-screen graphics cannot display.

DCT3412 Installation Manual

3-6 Installation

Figure 3-1 Cabling to an HDTV

Because HDMI and IEEE 1394 provide a video and audio output, no additional audio connections to the TV are required if you use HDMI or IEEE 1394.

DCT3412 Installation Manual

Installation 3-7

Cabling to an HDTV – Audio Only

Connect the stereo audio cable to the AUDIO R and L connectors on the cable terminal and the corresponding connectors on the HDTV.

If your equipment supports it, use the

AUDIO R and L outputs. In most cases, SPDIF offers better audio quality, including support

the

OPTICAL SPDIF or coaxial digital SPDIF outputs instead of

for Dolby 5.1 Surround Sound. HDMI and IEEE1394 carry video and audio. If you connect the DCT3412 to your HDTV using

HDMI or IEEE1394, no additional audio connections to the TV are necessary. For information on configuring your DCT3412 settings, see “Optimizing Your Cable Terminal

for High Definition TV.”

Figure 3-2 Cabling to an HDTV - Audio Only

DCT3412 Installation Manual

3-8 Installation

Connecting to an A/V Receiver – Audio Only

Connect the stereo audio cable to the AUDIO R and L connectors on the cable terminal and the corresponding connectors on the HDTV.

If your equipment supports it, use the

AUDIO R and L outputs. In most cases, SPDIF offers better audio quality, including support

the

OPTICAL SPDIF or coaxial digital SPDIF outputs instead of

for Dolby 5.1 Surround Sound. HDMI and IEEE1394 carry video and audio. If you connect the DCT3412 to your HDTV using

HDMI or IEEE1394, no additional audio connections to the TV are necessary. For information on configuring your DCT3412 settings, see “Optimizing Your Cable Terminal

for High Definition TV.”

Figure 3-3 Connecting to an A/V Receiver – Audio Only

DCT3412 Installation Manual

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