Motorola DCT 2000 user guide

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DCT 2000 Digital Consumer Terminal

Installation Manual

CURSOR

MESSAGES

REMOTE

A/B

INFO

SELECT

POWER

A/B

CHANNEL

POWERGUIDE

Graphical symbols and supplement warning marking locations on the bottom of the appliance.

This symbol indicates that dangerous voltage levels are present within the equipment. These voltages are not insulated and

may be of sufficient strength to cause serious bodily injury when touched. The symbol may also appear on schematics.

This symbol calls attention to a critical procedure, or means refer to the instruction manual for opening or service

information. Only qualified service personnel are to install or service the equipment. The symbol may also appear in text and

on schematics.

WARNING:

WARNING:WARNING:

TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS APPLIANCE TO RAIN OR MOISTURE.

TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS APPLIANCE TO RAIN OR MOISTURE.TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS APPLIANCE TO RAIN OR MOISTURE.

CAUTION:

CAUTION:CAUTION:

TO PREVENT ELECTRICAL SHOCK, DO NOT USE THIS PLUG WITH AN EXTENSION CORD, RECEPTACLE, OR OTHER OUTLET UNLESS THE BLADES

TO PREVENT ELECTRICAL SHOCK, DO NOT USE THIS PLUG WITH AN EXTENSION CORD, RECEPTACLE, OR OTHER OUTLET UNLESS THE BLADESTO PREVENT ELECTRICAL SHOCK, DO NOT USE THIS PLUG WITH AN EXTENSION CORD, RECEPTACLE, OR OTHER OUTLET UNLESS THE BLADES

CAN BE FULLY INSERTED TO PREVENT BLADE EXPOSURE.

CAN BE FULLY INSERTED TO PREVENT BLADE EXPOSURE.CAN BE FULLY INSERTED TO PREVENT BLADE EXPOSURE.

FCC Compliance:

FCC Compliance: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.

FCC Compliance:FCC Compliance:

These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.

This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the Installation Manual, may

cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which

case the user will be required to correct the interference at his own expense. Any changes or modifications not expressly approved by Motorola could

void the user’s authority to operate this equipment under the rules and regulations of the FCC.

Canadian Compliance:

Canadian Compliance: This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.

Canadian Compliance:Canadian Compliance:

Cet appareil numérique de la classe B respects toutes les exigences du Règlement sur le matériel brouilleur du Canada.

Repairs: If repair is necessary, call the Motorola Repair Facility at 1-800-227-0450 for a Return for Service Authorization (RSA) number before sending

the unit. The RSA number must be prominently displayed on all equipment cartons. Pack the unit securely, enclose a note describing the exact problem,

and a copy of the invoice that verifies the warranty status. Ship the unit PRE-PAID to the following address:

Motorola

Attn: RSA #___________

5964 E. 14

Street

Brownsville, TX 78521

NOTE TO CATV SYSTEM INSTALLER:

NOTE TO CATV SYSTEM INSTALLER: This reminder is provided to call CATV system installer’s attention to Article 820-40 of the NEC that provides

NOTE TO CATV SYSTEM INSTALLER:NOTE TO CATV SYSTEM INSTALLER:

guidelines for proper grounding and, in particular, specifies that the cable ground shall be connected to the grounding system of the building, as close

as possible to the point of cable entry as practical.

transformation or adaptation) without written permission from General Instrument Corporation.

General Instrument Corporation reserves the right to revise this publication and to make changes in content from time to time without obligation on the

part of General Instrument Corporation to provide notification of such revision or change.

Motorola provides this guide without warranty of any kind, either implied or expressed, including, but not limited, to the implied warranties of

merchantability and fitness for a particular purpose. Motorola may make improvements or changes in the product(s) described in this manual at any

time.

General Instrument Corporation provides this guide without warranty of any kind, either implied or expressed, including, but not limited, to the implied

warranties of merchantability and fitness for a particular purpose. General Instrument Corporation may make improvements or changes in the

product(s) described in this manual at any time.

and MOTOROLA are registered trademarks of Motorola, Inc.

Dolby, AC-3, and Dolby Surround are registered trademarks of Dolby Laboratories, Inc.

General Instrument is a trademark and STARVUE, and STARFONE are registered trademarks of General Instrument Corporation, a wholly owned

subsidiary of Motorola, Inc.

Section 1

Introduction

Features and Options...................................................................................................................1-1

Using This Manual.......................................................................................................................1-2

Related Documentation................................................................................................................1-3

Document Conventions.................................................................................................................1-3

If You Need Help .........................................................................................................................1-3

Calling for Repairs ......................................................................................................................1-4

Section 2

Overview

Front Panel ................................................................................................................................2-1

Rear Panel.................................................................................................................................2-3

Options .....................................................................................................................................2-4

Remote Controls .........................................................................................................................2-6

DRC 400 Remote Control ................................................................................................................. 2-6

Installing Batteries in Remote Control ............................................................................................... 2-8

Section 3

Installation

Before You Begin.........................................................................................................................3-1

Installing the DCT 2000................................................................................................................3-1

Standard Cabling Diagram ............................................................................................................3-2

STARFONE module cabling diagram ................................................................................................3-3

Standard VCR Cabling Diagram ......................................................................................................3-4

RF Bypass Switch VCR Cabling Diagrams .........................................................................................3-5

A/B In Module Cabling Diagrams ...................................................................................................3-7

Dual A/B-RF Bypass Module Cabling Diagrams .................................................................................3-9

Composite Baseband and S-Video Cabling Diagrams........................................................................3-11

Stereo Cabling Diagram (Baseband) ............................................................................................. 3-13

Dolby Digital Cabling Diagrams.................................................................................................... 3-16

Operational Check.....................................................................................................................3-18

DCT 2000 Installation Manual

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Section 4

Adding the IR Blaster Option

Locating the IR Receiver on the VCR............................................................................................... 4-1

Installing the IR Blaster............................................................................................................... 4-2

Checking the Installation............................................................................................................. 4-2

Section 5

Troubleshooting

Appendix A

Specifications

Appendix B

Diagnostics

Accessing Diagnostics................................................................................................................. B-1

Navigating the Diagnostics........................................................................................................... B-2

d 01: DCT 2000 General Status.........................................................................................................B-4

d 02: Out-of-Band Receiver Status ....................................................................................................B-6

Data Activity and EMM Data Activity Indicators ........................................................................... B-7

d 03: In-Band Receiver Status...........................................................................................................B-8

In-Band Data Activity Indicator − LED and OSD........................................................................... B-9

EMM Data Activity Indicator − LED and OSD ............................................................................... B-9

Carrier Lock − LED and OSD...................................................................................................... B-9

PCR Lock − OSD Only ..............................................................................................................B-10

Signal-To-Noise Ratio (SNR) and Automatic Gain Control (AGC) − OSD Only .................................B-10

d 04: In Band Error ........................................................................................................................B-10

d 05: Unit Address.........................................................................................................................B-11

d 06: Firmware Version...................................................................................................................B-13

d 07 Current-Channel Status ...........................................................................................................B-14

LED Channel Types ..................................................................................................................B-14

Acquisition States ...................................................................................................................B-15

Purchasable Indicator − LED and OSD.......................................................................................B-15

Preview Indicator − LED and OSD..............................................................................................B-15

Current Channel Status OSD.....................................................................................................B-16

Current channel status − OSD fields .........................................................................................B-17

d 08: Renewable Security System....................................................................................................B-18

TvPC Required − LED and OSD..................................................................................................B-19

Current Mode..........................................................................................................................B-19

TvPC Status ............................................................................................................................B-19

DCT 2000 Installation Manual

Content s iii

d 09: Upstream Modem Status ....................................................................................................... B-20

STARVUE II (RF) Diagnostics.................................................................................................... B-20

STARFONE Diagnostics............................................................................................................B-21

d 10: Application Code Modules..................................................................................................... B-24

d 11: Memory Status ..................................................................................................................... B-25

d 12: Keyboard Diagnostics ........................................................................................................... B-25

d 13: Interactive Info – OSD ........................................................................................................... B-26

d 14: MAC Frequency - OSD ........................................................................................................... B-26

Abbreviations and Acronyms

Figures

Figure 1-1 DCT 2000 advanced set-top terminal ...............................................................................1-2

Figure 2-1 DCT 2000 front panel ....................................................................................................2-1

Figure 2-2 DCT 2000 rear panel.....................................................................................................2-3

Figure 2-3 DCT 2000 options ........................................................................................................2-4

Figure 2-4 DRC 400 remote control................................................................................................2-6

Figure 2-5 Back view of remote control...........................................................................................2-8

Figure 3-1 Standard cabling .........................................................................................................3-2

Figure 3-2 Standard wiring with a STARFONE module.........................................................................3-3

Figure 3-3 Standard VCR cabling ...................................................................................................3-4

Figure 3-4 RF Bypass switch with VCR (STARFONE return module installed)...........................................3-5

Figure 3-5 Cabling with RF Bypass module (using RF return)...............................................................3-6

Figure 3-6 A/B In module with a STARFONE module...........................................................................3-7

Figure 3-7 A/B In module with return on Cable A ..............................................................................3-7

Figure 3-8 A/B In module with return on Cable B ..............................................................................3-8

Figure 3-9 Return on STARFONE module..........................................................................................3-9

Figure 3-10 Return on Cable A .................................................................................................... 3-10

Figure 3-11 Return on Cable B ....................................................................................................3-10

Figure 3-12 Standard baseband cabling........................................................................................3-11

Figure 3-13 Composite VCR cabling .............................................................................................3-12

Figure 3-14 Audio on the VCR...................................................................................................... 3-13

Figure 3-15 Audio on VCR/audio output on TV ................................................................................3-14

Figure 3-16 CD player cabling ..................................................................................................... 3-15

Figure 3-17 Audio through Stereo Receiver.................................................................................... 3-17

Figure 4-1 IR transmitter installed in mounting bracket.....................................................................4-1

Figure 4-2 IR Blaster installed ......................................................................................................4-2

iii

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Figure B-1 DIAGNOSTICS Main menu − OSD .................................................................................... B-2

Figure B-2 DCT 2000 general status − LEDs .................................................................................... B-4

DCT 2000 Installation Manual

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iviv

Figure B-3 DCT 2000 STATUS − OSD ............................................................................................... B-4

Figure B-4 Out-of-band status − LEDs ............................................................................................ B-6

Figure B-5 OOB DIAGNOSTIC (out-of-band status) − OSD ................................................................... B-6

Figure B-6 In-band receiver digital status − LED .............................................................................. B-8

Figure B-7 IN-BAND DIAGNOSTIC (in-band receiver digital status) − OSD .............................................. B-8

Figure B-8 In-band receiver status error count short term LEDs ........................................................ B-10

Figure B-9 In-band receiver status error count short term OSD ......................................................... B-11

Figure B-10 Unit address LEDs ................................................................................................... B-11

Figure B-11 Unit address OSD .................................................................................................... B-12

Figure B-12 dENA firmware version LEDs ...................................................................................... B-13

Figure B-13 dENA firmware version OSD ....................................................................................... B-13

Figure B-14 Current channel status LEDs ..................................................................................... B-14

Figure B-15 CURRENT CHANNEL STATUS OSD for analog channel....................................................... B-16

Figure B-16 Current channel status OSD for digital channel............................................................. B-16

Figure B-17 Renewable security status LEDs................................................................................. B-18

Figure B-18 RENEWABLE SECURITY − OSD .................................................................................... B-18

Figure B-19 STARVUE II diagnostics LEDs ..................................................................................... B-20

Figure B-20 STARVUE II DIAGNOSTICS OSD ................................................................................... B-20

Figure B-21 STARFONE diagnostics LEDs ...................................................................................... B-21

Figure B-22 STARFONE DIAGNOSTICS OSD .................................................................................... B-22

Figure B-23 Application code module LEDs ................................................................................... B-24

Figure B-24 APP. (application) CODE MODULES OSD ...................................................................... B-24

Figure B-25 MEMORY STATUS OSD............................................................................................... B-25

Figure B-26 Keyboard diagnostic − OSD ....................................................................................... B-25

Figure B-27 INTERACTIVE INFO menu ........................................................................................... B-26

Figure B-28 MAC FREQUENCY TABLE............................................................................................ B-26

DCT 2000 Installation Manual

Content s vvvv

Tables

Table 2-1 Front panel ..................................................................................................................2-2

Table 2-2 Rear panel ...................................................................................................................2-3

Table 2-3 Options ........................................................................................................................2-5

Table 4 Remote control keys..........................................................................................................2-7

Table 3-1 Audio port functionality................................................................................................3-16

Table 3-2 Operational check....................................................................................................... 3-18

Table 5-1 Troubleshooting guidelines .............................................................................................5-1

Table B-1 Operational keys using the DIAGNOSTICS Main menu or submenus......................................... B-2

Table B-2 Diagnostic.................................................................................................................. B-3

Table B-3 Error codes ................................................................................................................. B-5

Table B-4 LED and OSD indicators for out-of-band receiver state ........................................................ B-6

Table B-5 Out-of-band EMM data activity indicator − LED and OSD...................................................... B-7

Table B-6 In-band data activity .................................................................................................... B-9

Table B-7 EMM data activity indicator − LED and OSD ...................................................................... B-9

Table B-8 In-band carrier lock − LED and OSD ................................................................................. B-9

Table B-9 SNR and AGC indicators − OSD only ................................................................................B-10

Table B-10 Channel Types − LED and OSD ......................................................................................B-14

Table B-11 Acquisition states .....................................................................................................B-15

Table B-12 Purchasable status − LED and OSD ...............................................................................B-15

Table B-13 Preview status − LED and OSD .....................................................................................B-15

Table B-14 Current channel status − OSD fields .............................................................................B-17

Table B-15 TvPC required ...........................................................................................................B-19

Table B-16 Current mode ...........................................................................................................B-19

Table B-17 TvPC status..............................................................................................................B-19

Table B-18 STARVUE II transmitter status .....................................................................................B-21

Table B-19 STARVUE II IPPV status ..............................................................................................B-21

Table B-20 STARFONE transmitter status ......................................................................................B-22

Table B-21 STARFONE hang-up code.............................................................................................B-23

Table B-22 STARFONE IPPV status ...............................................................................................B-23

Table B-23 STARFONE third-digit baud rate ...................................................................................B-23

Table B-24 STARFONE fourth-digit telephone parameters.................................................................B-23

Table B-25 First LED indicating current status of download ..............................................................B-24

DCT 2000 Installation Manual

Section 1

Introduction

The Motorola DCT 2000 is an analog/digital terminal designed to support 64 and 256 QAM digital signal formats, and it can be configuredto support analog descrambling.

The DCT 2000 is compatible with existing Motorola analog and digital set-top terminal products. Existing set-top terminals are not affected by the new data flowing from the system to the DCT 2000s.

This manual provides instructions to install the DCT 2000.

Features and Options

The Motorola DCT 2000 offers the following standard features:

54 through 860 MHz integrated tuner

Integrated RF return (using built-in STARVUE II module)

RF and baseband audio/ video ports

Single high/low power IR Blaster port (replaces two connectors on DCT 1000/1200 series)

High/low speed data output ports

Auxiliary audio input

Switched accessory outlet

Optional features include:

STARFONE II (14.4 kbps) Telco return

A/B In switch

RF Bypass switch

Dual A/B-RF Bypass switch

IR Blaster modules

Serial data port

S-Video

Dolby

AC-3âoutput (SPDIF Interface)

DCT 2000 Installation Manual

1111---- 2222 Introduction

Figure 1-1 illustrates front and rear views of the DCT 2000:

Figure 1-1 DCT 2000 advanced set-top terminal

TV/VCR

CURSOR CHANNEL

RF IN

TO RF IN

CABLE IN

MESSAGES

A/B POWER

INFO

AUX AUDIO IN SPDIF

VIDEO

AUDIO OUT

SELECT

S-VIDEO

TV Pass Card

REMOTE

A/B

HIGH OUT OF

SPEED

DATA

BAND

Using This Manual

This manual provides instructions to install and configure a DCT 2000:

Section 1

Section 2

Introduction provides a product description, a list of related documentation, the technical helpline telephone

number, and the repair/return procedure.

Overview describes the DCT 2000 terminal and provides an overview of its use. This section also identifies the front-panel displays and switches and describes the rear-panel features.

POWERGUIDE

SWITCHED 105-125V 60Hz 4A MAX 500W MAX

Section 3

Section 4

Section 5

Appendix A

Appendix B

Abbreviations and Acronyms

Installation provides instructions on how to install the DCT 2000 in a subscriber location and perform

operational tests.

Adding the IR Blaster Option provides instructions on how to install the IR Blaster option for controlling VCR recording through the DCT 2000.

Troubleshooting provides guidelines for troubleshooting the equipment.

Specifications provide the technical specifications for the DCT 2000.

Diagnostics provide instructions on accessing and interpreting the built-in diagnostics.

The Abbreviations and Acronyms list contains the full spelling of the short forms used in this manual.

DCT 2000 Installation Manual

Introduction 1111----3333

Document Conventions

Before you begin working with this manual and using the DCT 2000, familiarize yourself with the stylistic conventions used in this manual:

SMALL CAPS

(asterisk)

Italic type

Courier font

Denotes silk screening on the equipment, typically representing front- and rear-panel controls, input/output (I/O) connections, and LEDs

Indicates that several versions of the same model number exist and the information applies to all models; when the information applies to a specific model, the complete model number is given

Used for emphasis

Displayed text

If You Need Help

If you need assistance while working with the DCT 2000 call the Motorola Technical Response Center (TRC) at 1-888-944-HELP (1-888-944-4357). The TRC is open from 8:00 AM to 7:00 PM Eastern Time, Monday through Friday. When the TRC is closed, emergency service only is available on a call-back basis.

When contacting the TRC from outside the United States, call the main switchboard number, 215-323-1000, and ask for extension 4200.

DCT 2000 Installation Manual

1111----4444 Introduction

Calling for Repairs

If repair is necessary, call the Motorola Repair Facility at 1-800-227-0450 for a Return for Service Authorization (RSA) number before sending the unit. The RSA number must be prominently displayed on all equipment cartons. The Repair Facility is open from 8:00 AM to 5:00 PM Central Time, Monday through Friday.

When calling from outside the United States, use the appropriate international access code and then call 956-541-0600 to contact the Repair Facility.

When shipping equipment for repair, follow these steps:

1 Pack the unit securely. 2 Enclose a note describing the exact problem. 3 Enclose a copy of the invoice that verifies the warranty status. 4 Ship the unit PREPAID to the following address:

Motorola Corporation Attn: RSA #___________ 5964 E. 14 Brownsville, TX 78521

Street

DCT 2000 Installation Manual

Section 2

Overview

The DCT 2000 uses state-of-the-art digital compression technology to provide new revenue generating services. The DCT 2000 can be configured to support real time reverse path communications, providing a gateway to interactive services such as Video on Demand (VOD), Internet access, Email, home shopping, and more.

This section provides illustrations and tables showing the DCT 2000 controls, displays and connectors. Before you begin to install the DCT 2000, familiarize yourself with the various controls and displays.

Front Panel

Figure 2-1 illustrates the front panel, which contains selection keys, tuning keys, various displays, and the power switch:

Figure 2-1 DCT 2000 front panel

12 3 54

CURSOR CHANNEL

MESSAGES

A/B POWER

INFO

MENU SELECT

REMOTE

A/B

POWERGUIDE

131211109876

These controls provide minimum, yet functional capability in the event the remote control is lost or temporarily out of service. Functions requiring a numeric entry are not available without a remote control.

DCT 2000 Installation Manual

2222----2222 Overview

Table 2-1 describes the front-panel controls and LEDs:

Table 2-1 Front panel

Key Feature Function

A/B

MESSAGES

Lights if optional switch is activated

Lights to indicate that a message is present

Normally displays current channel number or time of day; in the diagnostic mode, displays diagnostic codes

GUIDE

REMOTE

POWER

CURSOR

INFO

SELECT

Flashes when an error-free signal is received from the remote control

Lights when the unit is on

Displays the electronic program guide (EPG)

Moves the cursor in menu and program guide screens

Displays current channel and program information

Displays the Main menu

Selects function options and Pay-Per-View (PPV) events and tunes channels from the

electronic program guide

A/B

CHANNEL

POWER

When enabled, this switches an add-on module from one function to another function

Changes channel up and down

Turns DCT 2000 on/off

DCT 2000 Installation Manual

Overview 2222----3333

Rear Panel

Figure 2-2 illustrates the rear panel of the DCT 2000 which contains a switched power outlet; connectors for video, audio, and RF cabling; data output connectors; and IR Blaster output connector:

Figure 2-2 DCT 2000 rear panel

TV/VCR

RF IN

TO RF IN

CABLE IN

AUX AUDIO IN SPDIF

VIDEO

AUD IO OU T

S-VIDEO

TV Pass Card

910

BAND

DATA

SWITCHED 105 -125 V 60Hz 4A MA X 500W MA X

HIGH OUT OF

SPEED

A protective plate covers the rear panel opening when the optional Telco return is not installed. Do not remove the protective plate unless you are installing new hardware in the opening.

Table 2-2 describes each of the rear-panel features:

Table 2-2 Rear panel

Key Item Function

TV/VCR

F-type connector used to connect the DCT 2000 to a standard TV or VCR

TO RF IN

AUX AUDIO IN

SPDIF

CABLE IN

F-type connector used for DCT 2000 input from the TO RF IN connector

F-type connector used to connect the TO RF IN port to the RF IN port (output from integrated RF return)

Covers slot used for STARFONE option

RCA jacks for looping through audio from auxiliary audio equipment

Options that enhance your DCT 2000; see, “Options” for more information

F-type connector used for the coaxial cable input port from plant (input to integrated RF return)

DCT 2000 Installation Manual

2222----4444 Overview

Key Item Function

AUDIO OUT

VIDEO

TV Pass Card

HIGH OUT OF

DATA

BANDSPEED

Left and right audio RCA jacks used for stereo audio output

RCA jack used to connect the DCT 2000 to a composite (baseband) video TV or a monitor; in some configurations this jack connects to a VCR

Cover for an area reserved for future use

Mini-phone jacks for connecting data output from the DCT 2000

Mini-phone jack for connecting an optional IR Blaster

AC power outlet that can be configured as a switched or unswitched outlet and the two-pronged plug is for attaching a power cord

Options

The DCT 2000 supports a variety of options enabling your company to offer a system tailored to the individual needs of your subscribers. Figure 2-3 illustrates the options available for the DCT 2000:

Figure 2-3 DCT 2000 options

231

TV/VCR

RF IN

TO RF IN

CABLE IN

AUX AUDIO IN SPDIF

VIDEO

AUD IO OU T

S-VIDEO

TV Pass Card

HIGH OUT OF

SPEED

DATA

BAND

SWITCHED 105 -125 V 60Hz 4A MA X 500W MA X

CABLEIN

RF OUT

CONV

45 6 7

DCT 2000 Installation Manual

RFOUT

PHONE

Overview 2222----5555

Table 2-3 describes the function of each of the options shown in Figure 2-3:

Table 2-3 Options

Key Option Name Function

SPDI F

SPDIF

Used to deliver Dolby Digital 5.1, Dolby AC3 audio, or PCM audio (digital audio recording)

S-VIDEO

PARALLEL PORT

Used for high quality video to external devices such as high-end VCRs or TVs

Interface this serial data connector to an external data device such as a printer

RFOUT

CABLEIN

RF OUT

RF IN

CONV

A/B In

RF Bypass

Dual A/B RF Bypass

STARFONE

Used in a dual cable system to receive both cables; verify the location of the A and B connectors on your particular A/B In module

Enables the cable signal to bypass the DCT 2000 and go directly to a TV or VCR

Used in a dual cable system; enables the cable signal on the current side (A or B) to go directly to a TV or VCR

Used in a two-way addressable system to send Impulse Pay-Per-View (IPPV) information to the DAC 6000 or other

PHONE

controller through the subscriber’s telephone hookup

DCT 2000 Installation Manual

2222----6666 Overview

Remote Controls

The basic DCT 2000 uses the DRC 400 remote control. If your system offers optional interactive applications, such as an interactive program guide, a different remote control may be required. The application provider should supply user instructions for each interactive application.

DRC 400 Remote Control

Figure 2-4 illustrates the DRC 400:

Figure 2-4 DRC 400 remote control

12 13

VCR CABLE

AUX

2 3 4

EXIT

HELP

PAGE

POWER

LOCK

5 6

7 8

REW

TV/VCR

DAY

STOP

LAST

FAVORITE

PAUSE

RECORD

PAGE

INFO

16 17

CHANNELVOLUME

18 19

ENTER

DAY

PLAY

F.FWD

DCT 2000 Installation Manual

Table 2-4describes the remote control keys:

Table 4 Remote control keys

Key Item Description

1 AUX, VCR, CABLE, or TV

Selects a desired device to control. The selected mode will remain active until you press another key.

Overview 2222----7777

2HELP

3POWER

4 PAGE

5 EXIT

7 OK/SELECT

8 GUIDE

9VOLUME + or

10 A, B , or C

11 NUMBER KEYS

12 TV/VCR

14 STOP, PAUSE, PLAY, REW,

or PAGE

▲

▲ ▲

VOLUME -

BYPASS

Day

◄◄◄◄

Day

►►►►

RECORD, F.FWD

▼▼▼▼

Displays the help screen.

Turns the selected home entertainment component on or off.

Pages through menu screens and the program guide.

Exits a menu or program guide.

Moves the cursor around the program guide and menu screens.

Selects menu options, Pay-Per-View events or tune programs from the program guide. Your remote may only have OK; this key still performs the same functions.

Displays the program guide.

Increases or decreases the volume of the currently selected device.

Functionality is determined from services offered by the service provider.

Directly selects a channel.

Enables the RF bypass function. A cable-ready TV is required for this function to operate.

Moves the program guide ahead or back 24 hours.

Controls the VCR.

15 MUTE

16 LOCK/PPV

17 INFO

18 MENU

19 LAST

20 CHANNEL + or -

21 FAVORITE

22 ENTER/MUSIC

Toggles the sound on and off.

Limits viewing of selected programs; and is used to view the Pay-Per-View menu. Your remote may have only LOCK; this key still performs the same functions.

Displays the current channel and program information (not supported by all applications).

Displays the Main menu.

Recalls the last channel or goes back one screen in the menu.

Changes the channels by moving up or down.

Displays preset favorite cable channels.

Displays digital music channel menus. On some TV models, press to enter channels.

DCT 2000 Installation Manual

2222----8888 Overview

Installing Batteries in Remote Control

Before using the remote control, you must install two AA (1.5 V) alkaline batteries. Figure 2-5 illustrates battery access on the back of the remote control.

To install batteries in an DRC 400:

1 Press and slide the battery compartment cover off. 2 Place the batteries in the compartment; be careful to observe the correct polarity. 3 Slide the battery compartment cover back into place.

Battery installation will vary with each style of remote control. Refer to the user instructions included with your remote control for installing batteries.

Figure 2-5 Back view of remote control

DCT 2000 Installation Manual

Section 3

Installation

This section provides instructions for installing and cabling the DCT 2000. To complete the installation, you must:

Connect the cables

Supply power to equipment

Download configuration information and software

Run operational check and diagnostics

Before You Begin

Before you begin, review the installation instructions, gather the required items, and complete the tasks listed below:

Determine if the subscriber’ssystem requirements include an A/B In, RF Bypass, Dual

A/B-RF Bypass module, or a STARFONE module. These options can be installed before leaving the office. Installation instructions are provided with these modules.

Verify that you have 75-ohm coaxial cables with F-type connectors and RCA baseband

phonotype cables. Determine if you are connecting the DCT 2000 to a standard TV or a composite (baseband)

monitor. Place the DCT 2000 on a smooth, flat surface and remove any obstructions that could

interfere with the free flow of air over, under, or around it. Advise the subscriber not to place anything on top of the unit.

Installing the DCT 2000

To install the DCT 2000:

1 If an add-on module is required and it was not previously installed, do that now. When

installed, verify that the appropriate configuration information has been downloaded via the access control system.

2 Determine if you are connecting the DCT 2000 to a conventional TV or to a monitor. To

install the video connection:

For a conventional TV, use a 75-ohm coaxial cable with F-type connectors.

Foramonitor,useanRCAphonocabletoconnectthe

3 Locate the cabling diagram that matches the subscriber’s configuration requirement. 4 Connect the cables as illustrated in the diagram. 5 Perform the basic operational check in this section after the DCT 2000 is installed.

VIDEO connector to the monitor.

DCT 2000 Installation Manual

3333----2222 Installation

Standard Cabling Diagram

The DCT 2000 will output on either channel 3 or 4 depending on the configuration message from the control system. Figure 3-1 illustrates a standard diagram connecting the DCT 2000 to a TV using RF connectors:

Figure 3-1 Standard cabling

TV/VCR

RF IN

TO RF IN

CABLE IN

AUX AUDIO IN SPDIF

VIDEO

AUD IO OU T

S-VIDEO

TV Pass Card

HIGH OUT OF

SPEED

DATA

BAND

SWITCHED 105 -125 V 60Hz 4A MAX 500W MA X

From cable outlet

AUDIO

CABLE IN

AUDIO

OUT

VIDEO

SVIDEO

The remodulated channel, 3 or 4, does not carry stereo for digital channels. Connect the DCT 2000 using RCA baseband connectors to receive stereo on digital channels. These connections are illustrated later in this section.

DCT 2000 Installation Manual

Installation 3333----3333

STARFONE module cabling diagram

Figure 3-2 illustrates the RF wiring diagram for the DCT 2000 when it has a telephone return modem:

Figure 3-2 Standard wiring with a STARFONE module

TV/VCR

RF IN

TO RF IN

PHONE

CABLE IN

AUX AUDIO IN SPDIF

VIDEO

AUD IO OU T

S-VIDEO

TV Pass Card

HIGH OUT OF

SPEED

DATA

BAND

SWITCHED

105 -125 V 60Hz 4A MA X 500W MA X

Subscriber telephonehookup

From cable outlet

AUDIO

CABLE IN

AUDIO

OUT

VIDEO

SVIDEO

For service providers planning to implement RF return capabilities, it is recommended the DCT 2000 be wired for both the STARFONE telephone return and the integrated STARVUE RF return. This enables the operator to move the DCT 2000 into a two-way RF return without rewiring the DCT 2000 later.

DCT 2000 Installation Manual

3333----4444 Installation

Standard VCR Cabling Diagram

Figure 3-3 illustrates the basic cabling diagram that enables you to record the channel being viewed:

Figure 3-3 Standard VCR cabling

TV/VCR

RF IN

TO RF IN

CABLE IN

AUX AUDIO IN SPDIF

VIDEO

AUD IO OU T

S-VIDEO

TV Pass Card

HIGH OUT OF

SPEED

DATA

BAND

SWITCHED 105 -125 V 60Hz 4A MA X 500W MA X

From cable source

AUDIO

CABLE IN VIDEO IN

CABLE OUT VIDEO OUT

AUDIO

IN LR

AUDIO

OUT

SVIDEO IN

CABLE IN

SVIDEO OUT

VCR

AUDIO

OUT

SVIDEO

VIDEO

The remodulated channel, 3 or 4 does not carry stereo for digital channels. Connect the DCT 2000 using RCA baseband connectors to receive stereo on digital channels. These connections are illustrated later in this section.

DCT 2000 Installation Manual

Installation 3333----5555

RF Bypass Switch VCR Cabling Diagrams

Proper operation of the RF Bypass feature requires special configuration in the control system and in the EPG settings.

The STARFONE return module is used in a one-way addressable system to send information to the controller through the subscriber’s telephone hookup. Figure 3-4 illustrates the cabling diagram that enablesviewing an unscrambled analog channel on TV while recording another channel through the DCT 2000:

Figure 3-4 RF Bypass switch with VCR (STARFONE return module installed)

From cable source

TV/VCR

RF OUT

TO RF IN

CONV

CABLE IN

PHONE

AUX AUDIO IN SPDIF

VIDEO

AUD IO OU T

S-VIDEO

TV Pass Card

HIGH OUT OF

SPEED

DATA

BAND

SWITCHED 105-125V 60Hz 4A MA X 500W MA X

Subscriber telephonehookup

AUDIO

CABLE IN VIDEO IN

CABLE OUT VIDEO OUT

AUDIO

OUT

SVIDEO IN

SVIDEO OUT

VCR

CABLE IN

AUDIO

OUT

SVIDEO

VIDEO

If the operator plans to implement two-way RF return functionality in the future, the installer should use the integrated STARVUE RF return.

DCT 2000 Installation Manual

3333----6666 Installation

Figure 3-5 illustrates the cabling diagram that uses the RF return and enables viewing of an unscrambled analog channel on TV while recording another channel through the DCT 2000:

Figure 3-5 Cabling with RF Bypass module (using RF return)

TV/VCR

CABLE IN VIDEO IN

CABLE OUT VIDEO OUT

RF OUT

RF IN

AUDIO

OUT

TO RF IN

CONV

CABLE IN

IN LR

From cable source

SVIDEO IN

SVIDEO OUT

VCR

AUX AUDIO IN SPDIF

VIDEO

AUD IO OU T

CABLE IN

AUDIO

OUT

S-VIDEO

TV Pass Card

VIDEO

SVIDEO

HIGH OUT OF

SPEED

BAND

DATA

SWITCHED 105-125V 60Hz 4A MA X 500W MA X

DCT 2000 Installation Manual

Installation 3333----7777

A/B In Module Cabling Diagrams

The A/B In module is commonly used in dual-cable systems. Figure 3-6 illustrates a DCT 2000 that is equipped with a STARFONE module:

Figure 3-6 A/B In module with a STARFONE module

CableA

TV/VCR

CABLEIN

RF IN

TO RF IN

CABLE IN

PHONE

AUX AUDIO IN SPDIF

VIDEO

AUD IO OU T

S-VIDEO

TV Pass Card

Subscriber telephone hookup

Cable B

AUDIO

CABLE IN

AUDIO

OUT

VIDEO

SVIDEO

Figure 3-7 illustrates a DCT 2000 with the return on Cable A:

Figure 3-7 A/B In module with return on Cable A

RF OUT

TV/VCR

RF IN

TO RF IN

CABLE IN

AUX AUDIO IN SPDIF

VIDEO

AUD IO OU T

S-VIDEO

TV Pass Card

HIGH OUT OF

SPEED

DATA

HIGH OUT OF

SPEED

DATA

BAND

SWITCHED

105 -125 V 60Hz 4A MA X 500W MA X

SWITCHED 105 -125 V 60Hz 4A MA X 500W MA X

CABLE IN

AUDIO

OUT

CableA (Return)

Cable B

SVIDEO

VIDEO

DCT 2000 Installation Manual

3333----8888 Installation

Figure 3-8 illustrates a DCT 2000 when the return is on Cable B:

Figure 3-8 A/B In module with return on Cable B

CableA

TV/VCR

CABLE IN

CABLEIN

RF IN

AUDIO

OUT

AUX AUDIO IN SPDIF

TO RF IN

VIDEO

CABLE IN

AUD IO OU T

S-VIDEO

TV Pass Card

HIGH OUT OF

SPEED

BAND

DATA

SWITCHED

105 -125 V

60Hz

4A MA X

500W MA X

Cable B (Return)

SVIDEO

VIDEO

DCT 2000 Installation Manual

Installation 3333----9999

Dual A/B-RF Bypass Module Cabling Diagrams

The Dual A/B-RF Bypass module is commonly used in dual-cable systems. Both Cable A and Cable B are cable signals coming from the service provider. The service provider determines which source will be the return cable. Choose the cabling diagram that matches the return configuration you need.

The Dual A/B cable system using a STARFONE module utilizes the telephone modem as the return path to the service provider. Figure 3-9 illustrates a DCT 2000 with a STARFONE module:

Figure 3-9 Return on STARFONE module

CableA

RF OUT

CABLE IN

AUDIO

OUT

TO RF IN

PHONE

CABLE IN

AUX AUDIO IN SPDIF

VIDEO

AUD IO OU T

S-VIDEO

TV Pass Card

HIGH OUT OF

SPEED

DATA

BAND

SWITCHED

105 -125 V 60Hz 4A MA X 500W MA X

Subscriber telephonehookup

Cable B

SVIDEO

VIDEO

DCT 2000 Installation Manual

3333----10

10 Installation

1010

Figure 3-10 illustrates a DCT 2000 with the Dual A/B RF Bypass module when the return is on Cable A:

Figure 3-10 Return on Cable A

RF OUT

TV/VCR

RF IN

TO RF IN

CABLE IN

AUX AUDIO IN SPDIF

VIDEO

AUD IO OU T

S-VIDEO

TV Pass Card

HIGH OUT OF

SPEED

DATA

BAND

SWITCHED 105 -125 V 60Hz 4A MA X 500W MA X

CableA (Return)

Cable B

AUDIO

CABLE IN

AUDIO

OUT

VIDEO

SVIDEO

Figure 3-11 illustrates a DCT 2000 with a Dual A/B RF Bypass module when the return is on Cable B:

Figure 3-11 Return on Cable B

CableA

RF OUT

CABLE IN

AUDIO

OUT

TO RF IN

CABLE IN

SVIDEO

VIDEO

DCT 2000 Installation Manual

AUX AUDIO IN SPDIF

R AUD IO OU T

Cable B (Return)

S-VIDEO

VIDEO

TV Pass Card

HIGH OUT OF

SPEED

BAND

DATA

SWITCHED 105-125V 60Hz 4A MA X 500W MA X

Installation 3333----11

Composite Baseband and S-Video Cabling Diagrams

1111

Connecting the DCT 2000 using the baseband RCA type outputs enables the subscriber to experience stereo and Dolby Surround

sound on digital channels when available.

Figure 3-12 illustrates the standard baseband audio and video outputs of the DCT 2000:

Figure 3-12 Standard baseband cabling

See appropriate

cable diagram

TV/VCR

RF IN

TO RF IN

CABLE IN

AUX AUDIO IN SPDIF

VIDEO

AUD IO OU T

S-VIDEO

TV Pass Card

HIGH OUT OF

SPEED

DATA

BAND

SWITCHED 105 -125 V 60Hz 4A MA X 500W MA X

Either or

AUDIO

CABLE IN

AUDIO

OUT

VIDEOINSVIDEO

The S-Video connector is part of the Home Theatre option and is not included on all DCT 2000s.

When connecting the video path, never connect baseband composite video and S-Video together. Because some entertainment equipment will not support both video inputs simultaneously, use only one connection path.

DCT 2000 Installation Manual

3333----12

12 Installation

1212

Figure 3-13 illustrates the baseband audio and video outputs of the DCT 2000 that are available to connect to a VCR:

Figure 3-13 Composite VCR cabling

See appropriate

cable diagram

TV/VCR

RF IN

TO RF IN

CABLE IN

AUX AUDIO IN SPDIF

VIDEO

AUD IO OU T

S-VIDEO

TV Pass Card

HIGH OUT OF

SPEED

DATA

BAND

SWITCHED 105 -125 V 60Hz 4A MA X 500W MA X

Either or

AUDIO

CABLE IN VIDEO IN

CABLE OUT VIDEOOUT

AUDIO

OUT

SVIDEO IN

SVIDEO OUT

VCR

Either or

AUDIO

CABLE IN

AUDIO

OUT

VIDEO

SVIDEO

DCT 2000 Installation Manual

Installation 3333----13

Stereo Cabling Diagram (Baseband)

This audio configuration does not provide for a TV playing through the stereo. Figure 3-14 illustrates how to connect the DCT 2000 to a stereo using the audio connectors on the VCR:

Figure 3-14 Audio on the VCR

See appropriate

cable diagram

1313

TV/VCR

AUX AUDIO IN SPDIF

RF IN

TO RF IN

CABLE IN

R AUD IO OU T

VIDEO

S-VIDEO

TV Pass Card

HIGH OUT OF

SPEED

BAND

DATA

SWITCHED 105 -125 V 60Hz 4A MA X 500W MA X

Either or

CABLE IN VIDEO IN

CABLE OUT VIDEOOUT

AUDIO

IN LR

AUDIO

OUT

SVIDEO IN

SVIDEO OUT

VCR

Either or

AUDIO

OUT

VIDEOINSVIDEO

STEREO

AUDIO

IN LR

AUDIO

OUT LR

CABLE IN

DCT 2000 Installation Manual

3333----14

14 Installation

1414

This audio configuration enables the TV to play through the stereo. Figure 3-15 shows how to connect the DCT 2000 to a stereo using the audio loop-through connectors on the VCR and the audio output ports on the TV monitor:

Figure 3-15 Audio on VCR/audio output on TV

See appropriate

cable diagram

TV/VCR

AUX AUDIO IN SPDIF

RF IN

TO RF IN

CABLE IN

R AUD IO OU T

VIDEO

S-VIDEO

TV Pass Card

HIGH OUT OF

SPEED

BAND

DATA

SWITCHED 105 -125 V 60Hz 4A MA X 500W MA X

Either or

AUDIO

CABLE IN VIDEO IN

CABLE OUT VIDEOOUT

AUDIO

OUT

SVIDEO IN

SVIDEO OUT

VCR

Either or

AUDIO

CABLE IN

AUDIO

OUT

VIDEO

SVIDEO

AUDIO

OUT

STEREO

DCT 2000 Installation Manual

Installation 3333----15

1515

When all of the RCA audio connectors on the back of the stereo receiver are used, the DCT 2000 enables audio to pass through an external device such as a CD player. In this configuration, a subscriber’s CD player can be played through the DCT 2000 to a stereo receiver. Figure 3-16 illustrates how to connect the RCA baseband auxiliary audio input/output on the DCT 2000:

Figure 3-16 CD player cabling

CD PLAYER

AUDIO

OUT

See appropriate

cable diagram

TV/VCR

RF IN

TO RF IN

CABLE IN

AUX AUDIO IN SPDIF

VIDEO

AUD IO OU T

S-VIDEO

TV Pass Card

HIGH OUT OF

SPEED

DATA

BAND

SWITCHED 105 -125 V 60Hz 4A MA X 500W MA X

Either or

STEREO

AUDIO

OUT

CABLE IN

AUDIO

OUT

SVIDEO

VIDEO

The DCT 2000 must be turned off from the front panel to enable audio loop-through signals to pass through. When the DCT 2000 is powered on, the audio outputs correspond with the currently tuned channel on the DCT 2000.

DCT 2000 Installation Manual

3333----16

16 Installation

1616

Dolby Digital Cabling Diagrams

The DCT 2000 can deliver Dolby AC-3 audio to a Dolby Digital stereo receiver using the SPDIF RCA connector. Because the SPDIF does not carry audio for analog channels, use both the baseband L/R audio and the SPDIF connectors when connecting the DCT 2000 to a digital receiver.

PCM audio and AC-3 are the operation modes for the SPDIF connector. PCM audio mode is the default setting from the factory. Use the Electronic Program Guide (EPG) to select an alternative operating mode for the DCT 2000. If the EPG does not provide a PCM or AC-3 option, then the SPDIF port will default to PCM audio.

Table 3-1 describes the functionality of the audio ports based on the digital audio mode selected:

Table 3-1 Audio port functionality

Digital Audio Mode PCM Mode AC-3 Mode

Left/Right RCA ports

Audio for digital and analog channels Audio for analog channels only

SPDIF RCA port

PCM audio (Audio on digital channels only)

Dolby AC-3 (Audio on digital channels only)

For normal viewing:

1 Set the DCT 2000 to PCM audio mode using the Electronic Program Guide. 2 Adjust the Dolby Digital receiver input audio settings for the DCT 2000 to baseband L/R

inputs (refer to stereo receiver instructions for more information). This prevents audio loss while channel surfing through analog channels.

3 When a digital program has been selected for viewing, set the DCT 2000 to AC-3 mode

using the EPG. Set the stereo receiver to digital audio input to experience AC-3 audio.

Many Dolby Digital receivers are designed with A/V output ports that feed external devices such as a VCR. The AV output content is based on the selected input device. If the DCT 2000 is selected as the input device for VCRrecording, an alternate device cannot simultaneously use the Dolby Digital receiver, or the VCR will then record the secondary device. (Reference the Dolby Digital receiver installation manual for information on selecting and configuring A/V interfaces on the receiver).

DCT 2000 Installation Manual

Installation 3333----17

Using this configuration the audio/video signals are passed through the digital receiver to enable the VCR record and playback features. Figure 3-17 illustrates audio/video connections for a Dolby Digital receiver:

Figure 3-17 Audio through Stereo Receiver

See appropriate cable diagram

1717

TV/VCR

RF IN

TO RF IN

CABLE IN

AUX AUDIO IN SPDIF

VIDEO

AUD IO OU T

S-VIDEO

TV Pass Card

DIGITAL RECEIVER

Monitor

out

Video

In Out

S-Video

Either or S-Video

VCR

AUDIO

OUT

CABLE IN

CABLE OUT

Video 1

Video 2

Coaxial

Optical

Baseband Video

VIDEOINSVIDEO

VIDEO

OUT

SVIDEO

OUT

HIGH OUT OF

BAND

SPEED

DATA

Either or

SWITCHED 105 -125 V 60Hz 4A MA X 500W MA X

CABLE IN

AUDIO

OUT

SVIDEO

VIDEO

DCT 2000 Installation Manual

3333----18

18 Installation

1818

Operational Check

The operational check tests the communication link between the remote control and the DCT 2000. The procedures verify the DCT 2000 response to remote control commands. Table 3-2lists the operational check procedures:

Table 3-2 Operational check

Feature Testing Procedure

Power on

Channel Selection

Volume Control

If the DCT 2000 does not operate properly, refer to Section 5, “Troubleshooting.”

§ Press POWER to turn on the DCT 2000.

§ Turn on the TV and tune it to the output channel of the DCT 2000 (channel 3 or 4).

§ Scan through the channels using the CHANNEL

keys on the remote control.

keys on the DCT 2000 and the CHANNEL + -



§ Tune to several channels by entering the channel number with the numeric keys on the remote

control.

§ Use the TV volume control to adjust the sound volume to a moderate level.

§ Press VOLUME + - on the remote control to increase the volume to its upper limit, lowest level, and

to a comfortable level.

§ Press MUTE to turn the sound completely off. Press MUTE again to restore the sound.

DCT 2000 Installation Manual

Section 4

Adding the IR Blaster Option

The IR Blaster provides control of the subscriber’s VCR from the DCT 2000. It consists of a low-power infrared transmitter attached to a six-foot cord and a mounting bracket. The mounting bracket is a clear plastic holder with a pad of adhesive tape for installing the IR Blaster near the VCR IR receiver. A mini-pin connector at the end of the cord connects the IR Blaster to the DCT 2000.

The IR Blaster functionality is controlled by the interactive program application that is resident on the DCT 2000. Not all applications support the optional IR Blaster.

Figure 4-1 illustrates the IR transmitter installed in the mounting bracket:

Figure 4-1 IR transmitter installed in mounting bracket

Adhesive tape

The IR Blaster is automatically activated through the electronic program guide. Individual VCR codes are broadcast through the out-of-band data channel and are updated periodically as new codes are added.

The procedure for installing the IR Blaster is described in the following paragraphs.

Mounting brack et

Transmitter

Locating the IR Receiver on the VCR

The IR receiver is not visible on some VCRs. You can locate the receiver using the following procedure:

1 Obtain a piece of opaque material, such as a 3- by 5-inch index card. 2 Use the card to block areas of the VCR where the receiver might be located. Turn the VCR

on and off, while pointing the remote control at the card blocking the VCR. Be sure the remote control is close to the VCR to reduce reflections the receiver may pick up.

3 Note the area where the VCR is unresponsive to the remote control. Thisregion contains

the receiver and can be marked by loosely taping the index card to the area.

Because the IR Blaster radiates an area approximately 40 degrees wide, it is not necessary to be precisely on target with the remote control. Offset the location of the IR Blaster transmitters from the VCR receiver to reduce interference with operation of the VCR remote control.

DCT 2000 Installation Manual

4444----2222 Adding the IR Blaster Option

Installing the IR Blaster

To install the IR Blaster:

1 Fit the transmitter into the mounting bracket (refer to Figure 4-1). 2 Plug the mini-pin connector into the IR jack on the rear panel of the DCT 2000 rear panel

(refer to Figure 4-2).

Figure 4-2 IR Blaster installed

DCT 2000

TV/VCR

RF IN

TO RF IN

CABLE IN

AUX AUDIO IN SPDIF

VIDEO

AUD IO OU T

S-VIDEO

TV Pass Card

VCR

3 Remove the adhesive tape cover from the mounting bracket.

HIGH OUT OF

SPEED

DATA

BAND

SWITCHED 105 -125 V 60Hz 4A MA X 500W MA X

4 Position the IR receiver off center of the VCR receiver and then press firmly attaching the

mounting bracket on the VCR. Be careful to route the wire so that it does not prevent loading videotapes.

Checking the Installation

The IR Blaster is now located near the receiver and the VCR can be controlled through the DCT 2000. As a final check, operate the VCR using the remote control from various positions in the room. If the IR Blaster is obstructing the IR receiver on the VCR, move it slightly.

DCT 2000 Installation Manual

Section 5

Troubleshooting

This section provides information to assist you in quickly detecting, isolating, and resolving error conditions that might occur when using the DCT 2000. If you need assistance, call TRC at 1-888-944-HELP (1-888-944-4357).

Table 5-1 is a list of possible problems and solutions:

Table 5-1 Troubleshooting guidelines

Problem Possible Solution

No power to the DCT 2000

Check the power outlet for AC power.

Be sure the TV is tuned to the output channel of the DCT 2000 (channel 3 or 4).

Verify that cable connections are correct from the TV set or monitor to the DCT 2000.

Check that the power cord is properly plugged into the outlet and DCT 2000.

Remote control is not responding

The DCT 2000 is not receiving a cable signal

Guide has no data

VCR did not record

Check for an obstruction between the remote control and the DCT 2000. Aim the remote control directly at the DCT 2000, not the TV or VCR.

Be sure you firmly and deliberately press and release operation keys one at a time.

Verify that channels can be changed using the keys on the front panel and then check that the batteries have been installed properly. Replace with new batteries if necessary.

Check that the DCT 2000 has been initialized correctly, refer to Diagnostics.

Check the cable connections and hand-tighten if necessary.

Verify that the cable connections are correct.

Verify the TV is working and has a clear picture.

Unplug the power to the DCT 2000 and plug in the unit again. Wait for the DCT 2000 to collect the data.

Turn the VCR off when you are not using it.

Be sure the IR Blaster is correctly placed.

Check the Scheduled Events list to be sure programs are scheduled for recording.

DCT 2000 Installation Manual

Appendix A

Specifications

Input frequency

HRC/IRC frequency assignments

Number of channels

Analog

Digital

Dual A/B cable switching

Input analog video level

Input analog sound level

Average digital input level

Data carrier

Frequency

Bandwidth

Level

Video s/n

Output frequency accuracy

Return loss

Input

54 through 860 MHz (excluding data carrier frequency)

Downloadable

136 carriers per cable, 1 or 2 cables

1 channel per carrier

More than 1 channel per carrier, content dependent

Optional A/B (field upgradeable)

0 dBmV through +15 dBmV

–17 dBmV through +2 dBmV

–10 dBmV through +5 dBmV

QPSK-modulated carrier

75.250 MHz or 72.75 MHz or 104.2 MHz

1.5 MHz

–10 dBmV through +5 dBmV

49 dB @ 0 dBmV input level

150 kHz

6 dB minimum

Output

Spurious output

Cross-modulation distortion

Composite second order distortion

Second order distortion

Composite triple beat distortion

Set-top input beats (with all input signals)

Hum modulation distortion

Output level

Isolation (input/output)

Differential phase

Analog descrambling method (optional)

On-screen display (OSD)

Screen size

Message/barker capacity

Mechanical security

8 dB minimum

–57 dBc maximum, in band

–56 dB (136 channels, each @ +15 dBmV)

–57 dB (136 channels, each @ +15 dBmV)

–60 dB (136 channels, each @ +15 dBmV)

–57 dB (136 channels, each @ +15 dBmV)

–25 dB (136 channels, each @ +15 dBmV)

3 IRE

10 through 15 dBmV

70 dB minimum

10 degrees (maximum)

Gated sync suppression or dynamic gated sync suppression, video inversion, audio privacy, and Hamlin compatibility

352 x 480 pixels (configuration dependent)

Up to 40 pages (configuration dependent)

Standard: security screws, unichassis construction

DCT 2000 Installation Manual

AAAA----2222 Specifications

Operating environment range

Temperature

Humidity

ac voltage

Power dissipation

Surge protection

Size

Weight

0° through 40°C (32° through 104°F)

5 through 95% (noncondensing)

105 through 125, 60 Hz

35 W at 115 Vac

Provided on power supply and RF ports

17.13 × 13.25 × 2.75 inches

8.6 pounds

DCT 2000 Installation Manual

Appendix B

Diagnostics

This section describes the diagnostics designed to confirm proper installation of the DCT 2000. The diagnostics include checking error states and signal integrity, as well as provisions to identify the DCT 2000 on the network and to verify communications with the headend. The diagnostic information is displayed on the front-panel LEDs and the On-Screen-Display.

For diagnostics provided in this appendix:

All indicators are in decimal notation unless otherwise noted.

All signal-level and quality indicators are based on a 0 to 100% scale, unless otherwise

noted. All screens self-refresh at a minimum rate of once every five seconds.

All sample displays are illustrative; actual data will differ from the examples.

Accessing Diagnostics

To access the DCT 2000 diagnostic mode:

1 Press POWER to turn on the DCT 2000. 2 Wait five seconds. 3 Press POWER to turn off the DCT 2000. 4 Press SELECT within two seconds. The DIAGNOSTICS Main menu (Figure B-1) is displayed

on the OSD and diagnostic mode.

5 Use the CHANNEL  6 Press CURSOR <, CURSOR >, SELECT,orENTER to execute the selected diagnostic. 7 To exit the diagnostic mode, press POWER. The DCT 2000 exits the diagnostic mode and

powers off.

is displayed on the front-panel LEDs. The DCT 2000 is now in

d01

keys to select the desired diagnostic.

DCT 2000 Installation Manual

BBBB----2222 Diagnostics

Navigating the Diagnostics

Figure B-1 illustrates the OSD DIAGNOSTICS Main menu:

Figure B-1

DIAGNOSTICS Main menu − OSD

DIAGNOSTICS 01 GENERAL STATUS 02 OOB STATUS 03 IN BAND STATUS 04 IN BAND ERROR 05 UNIT ADDRESS 06 FIRMWARE VERSION 07 CURR CHANNEL STAT 08 RENEWABLE SECURITY 09 UPSTREAM MODEM 10 APP CODE MODULES 11 MEMORY CONFIG 12 KEYBOARD/LED 13

Table B-1 provides a list of keys and key functions for selecting diagnostics:

INTERACTIVE INFO (Available only on firmware v 06.x) MAC FREQ TABLE (Available only on firmware v

0.6.x)

Table B-1 Operational keys using the DIAGNOSTICS Main menu or submenus

Key Key function using the DIAGNOSTICS

Key function using a diagnostic

Main menu

POWER

CH/CUR +, CURSOR UP

CH/CUR - , CURSOR DOWN

CURSOR RIGHT, CURSOR LEFT, SELECT, ENTER

INFO, GUIDE

DCT 2000 exits the diagnostic mode and enters the OFF state

Moves the cursor up Displays the DIAGNOSTICS Main menu

Moves the cursor down Displays the DIAGNOSTICS Main menu

The DCT 2000 executes the selected diagnostic Displays the DIAGNOSTICS Main menu

No function No function

DCT 2000 exits the diagnostic mode and enters the Off state

DCT 2000 Installation Manual

Diagnostics BBBB----3333

Table B-2 lists the LED and provides a description of each diagnostic. It also indicates whether the diagnostic provides information on the LED/OSD:

Table B-2 Diagnostic

LED Diagnostic LED OSD

d 01

General status of the DCT 2000 X X

d 02

d 03

d 04

d 05

d 06

d 07

d 08

d 09

d 10

d 11

d 12

d-13

d 14

QPSK out-of-band receiver status X X

In-band receiver status X X

In-band error count X X

Unit address X X

Firmware version X X

Channel status X X

Renewable security system X X

Upstream modem status X X

Application code modules X X

Memory configuration X

Keyboard and LED diagnostic X X

Interactive info X

MAC frequency table X X

DCT 2000 Installation Manual

BBBB----4444 Diagnostics

d 01: DCT 2000 General Status

This diagnostic indicates the general status of the DCT 2000. Figure B-2 illustrates the LEDs, which alternate between the error code and the purchases count:

Figure B-2

DCT 2000 general status − LEDs

Error displa

MUTE

alternating with purchases count

and IPPV status indicator

MUTE

IPPV

status indicator

The purchases count is used by Customer Service Representatives (CSRs) to check returned DCT 2000 for uncollected purchases, that are used to close out a subscriber’s account. The largesterror code takes priority.

Figure B-3 illustrates the DCT 2000 STATUS OSD, which displays the error code, a short description of the error, the purchases count, and specific model information:

Figure B-3

DCT 2000 STATUS − OSD

DCT 2000 STATUS ERROR: E 00 NO ERROR PURCHASES 10

Platform ID: Family ID: Model ID: TUNER: V860 Remod Channel: 3

DCT 2000 Installation Manual

Diagnostics BBBB----5555

Table B-3 lists the error codes:

Table B-3 Error codes

Initialization status errors

Error Code OSD Cause Remedy

E 00*

NO ERROR Indicates normal condition after initialization Not applicable

E 01*

E 02

E 03

E 04

E 07

E 08

E 09

E 10

E 11

E 12

E 13

NOT CONNECTED DCT 2000 did not receive a connect message Send a connect message

Restore out-of-band signal

PWR CYCLE Init Error Box needs a Power Cycle to

recover

DRAM DRAM error Not used at this time

DPSRAM DP-SRAM error Not used at this time

ROM ROM verification failure Power cycle box; if repetitive,

return for repair

RAM Faulty RAM, ROM, EEPROM, or POST failure

(this is a hardware failure)

BATTERY Dead battery or memory has not been

initialized; occurs if battery fails to keep the RAM alive during power-down; causes DCT 2000 to be disconnected

SERIALNO Invalid serial number Not used at this time

UNIT ADDRESS Invalid unit address Return DCT 2000 for repair;

POST POST failed Not used at this time

BOOT Sys_boot initialization failure Power cycle box; if repetitive,

Return DCT 2000 for repair

Return DCT 2000 for repair; requires factory initialization message

requires a unit creation message

return for repair

E 14

E 15

E 16

E 17

STARTUP DCT 2000 system startup failure Power cycle box; if repetitive,

return for repair

TSI INVALID TSI structure is corrupted Power cycle box; if repetitive,

return for repair

FLASH BAD NUMBER Bad flash number specified for

InitiateFlashPlatform

BAD PLATVAL Bad platform validation step number Error logged, ignore

Error logged, ignore

*E 00 and E 01 cannot be displayed while the DCT 2000 is off. The other errors will display on the LEDs when the DCT 2000 is off.

DCT 2000 Installation Manual

BBBB----6666 Diagnostics

d 02: Out-of-Band Receiver Status

This diagnostic indicates the status of the out-of-band control channel. Figure B-4 illustrates the out-of-band status LED display:

Figure B-4

Out-of-band status − LEDs

EMM

Data

activity

MUTE MUTE

data

activity

Out-of-band

diagnostic

indicator

MUTE MUTE

PID 1

received

Indicates no data

Carrier

lock

Figure B-5 illustrates the OOB DIAGNOSTIC (out-of-band status) OSD:

Figure B-5

OOB DIAGNOSTIC (out-of-band status) − OSD

OOB DIAGNOSTIC DATA * EMM DATA * CARRIER LOCK YES

Table B-4 lists the LED and OSD indications of whether the out-of-band receiver is locked to the carrier (this indicator can falsely indicate locked):

Table B-4 LED and OSD indicators for out-of-band receiver state

LED OSD State

DCT 2000 Installation Manual

YES Carrier locked

NO Carrier unlocked

Diagnostics BBBB----7777

Data Activity and EMM Data Activity Indicators

The LED EMM Data Activity indicator is lit when a message is present and the Data Activity indicator shows receipt of a message. The OSD indicates with a *, that data has been received.

The indicators cover all packet processors regardless of which stream they are monitoring and are cleared when you enter the diagnostic.

Table B-5 lists how the EMM data activity indicator shows when the DCT 2000 is receiving a message on the EMM stream:

Table B-5

Out-of-band EMM data activity indicator − LED and OSD

LED OSD Status

off

Blank No data received

* Data received

The DCT 2000 can receive only six PIDs at one time. Data on PIDs can be present on the out-of-band multiplex that the DCT 2000 is not receiving.

DCT 2000 Installation Manual

BBBB----8888 Diagnostics

d 03: In-Band Receiver Status

The DCT 2000 displays the in-band diagnostics for the last attempted channel tune. If a digital carrier is not present, the diagnostics indicate the carrier lock is analog. When the carrier lock is analog, all fields for digital, other than a carrier lock channel, are blank.

Figure B-6 illustrates the in-band receiver status as shown on the LED:

Figure B-6

In-band receiver digital status − LED

Data

activity

MUTE MUTE

data

activity

PCR

lock

IB diagnostic

indicator

Carrier lock

Modulation mode

Figure B-7 illustrates the IN-BAND DIAGNOSTIC (in-band receiver digital status) OSD:

Figure B-7

IN-BAND DIAGNOSTIC (in-band receiver digital status) − OSD

IN-BAND DIAGNOSTIC DATA * EMM DATA * CARRIER LOCK YES PCR LOCK YES SNR 47 AGC 23

ssss ssss

DCT 2000 Installation Manual

Diagnostics BBBB----9999

In-Band Data Activity Indicator − LED and OSD

The in-band data activity indicator lights when the DCT 2000 is receiving a message. The indicator is blank when you enter this diagnostic and three seconds after receiving the last message. The indicator covers all packet processors regardless of which stream they are monitoring.

Table B-6 lists the LED and OSD indications:

Table B-6 In-band data activity

LED OSD Status

off

blank No data received

* Data received

EMM Data Activity Indicator − LED and OSD

Table B-7 lists the LED and OSD indicator lights when the DCT 2000 is receiving a message on the EMM stream. The indicator is clear when entering this diagnostic.

Table B-7

EMM data activity indicator − LED and OSD

LED OSD Status

off

blank No data received

* Data received

Carrier Lock − LED and OSD

This diagnostic indicates that the digital in-band receiver is locked to thecarrier. Table B-8 lists the LED and OSD indications:

Table B-8

In-band carrier lock − LED and OSD

LED OSD Status

YES Carrier locked

NO Carrier unlocked

Analog Analog channel

DCT 2000 Installation Manual

BBBB----10

10 Diagnostics

1010

PCR Lock − OSD Only

The PCR lock indicates a program-clock-reference lock with the current digital datastream.

Signal-To-Noise Ratio (SNR) and Automatic Gain Control (AGC) − OSD Only

The SNR displayed on the OSD is a rough estimate of the carrier signal-to-noise ratio. The SNR displayed is a measure of the QAM cluster variance, which is proportional to the signal-to-noise ratio.

The AGC value roughly indicates the received signal level. Analog channels display

analog

for carrier lock. The SNR and AGC display a number for the numeric value and blank for the ssss value. A blank display indicates that the digital section of the DCT 2000 is still in the initial state. If this occurs, check diagnostic d07.

Table B-9 lists the SNR and AGC indicators for the OSD:

Table B-9

SNR and AGC indicators − OSD only

ssss value Meaning

GOOD

FAIR

BAD

Good value

Marginal signal level − check the signal

Unusable signal

d 04: In Band Error

The error count representsthe number of uncorrectable errors in the digital multiplex. The QAM receiver must be locked to the signal before errors can be detected. A four-digit value of 0000 displayed on the LED indicates that there are no uncorrectable errors. The display shows the short-term error count and is updated every five seconds. The maximum count is 9999.

The long-term error count is a sum of the errors occurring over the last 24 hours of DCT 2000 operation. This data is maintained between channel changes and power cycles. This count is reset every 24 hours of DCT 2000 operation. The maximum is 9999 counts.

Figure B-8 shows the receiver status error count on the LEDs:

Figure B-8 In-band receiver status error count short term LEDs

MUTE

When there is no carrier lock, the LEDs display four dashes (

DCT 2000 Installation Manual

−−−−

Figure B-9 shows the receiver status error count on the OSD:

Figure B-9 In-band receiver status error count short term OSD

IN-BAND RCVR STATUS SHORT-TERM ERROR COUNT

3456

LONG TERM ERROR COUNT

7890

Diagnostics BBBB----11

1111

When there is no carrier lock, the error count displays four dashes (

−−−−

d 05: Unit Address

This diagnostic displays the 16-digit (40-bit) unit address of the DCT 2000. It displays in five parts on the four-section LED. The address display stays on each section for five seconds. The location of the dash in each of the five displays is unique. Figure B-10 shows the LEDs for unit address 123-45678-90123-456:

Figure B-10 Unit address LEDs

MUTE

DCT 2000 Installation Manual

BBBB----12

12 Diagnostics

1212

On the unit address OSD, the unit, network, and TV PassCard (TvPC) addresses are in decimal form (13 address digitsand three check digits). The multicast 16-bit addressis in TCP/IP decimal byte form. Figure B-11 illustrates the unit address OSD:

Figure B-11 Unit address OSD

DCT 2000 UNIT ADDRESS:

123-45678-90123-456

Network Address:

123-45678-90123-456

TvPC:

123-45678-90123-456

Multicast 16 Address:

255.255 255.255

255.255 255.255 nnnn

255.255 255.255

The value nnnn shown in Figure B-11 represents the following datastreams: DATA, VCN, POLL, NET, EMM, SCC, and DWLD. The Multicast 16 address numbers change to display the values for each datastream.

DCT 2000 Installation Manual

Diagnostics BBBB----13

d 06: Firmware Version

This diagnostic displays dENA firmware version 06.xx. Figure B-12 illustrates that the LEDs alternate between displaying the firmware version number and the characters dENA:

Figure B-12 dENA firmware version LEDs

MUTE MUTE

Alternating with

1313

MUTE MUTE

Major revision number

Minor revision number

This menu option available only on 06.xx series firmware. The dENA firmware version OSD displays the dENA firmware revision number, build date,

CAMEL firmware version number, and TSODA firmware version number. Figure B-13 illustrates the dENA firmware version OSD:

Figure B-13 dENA firmware version OSD

FIRMWARE VERSION

06.43 May 14, 1997 08:13:54

TSODA t14

CAMEL

8404

(appears on firmware v06.xx)

DCT 2000 Installation Manual

BBBB----14

14 Diagnostics

1414

d 07 Current-Channel Status

This diagnostic gives the instantaneous statusof the lastattempted channeltune on the in-band tuner. The status shows channel type (analog/digital), acquisition state, purchasable indicator, preview indicator, parental control status, and mute status. Figure B-14 illustrates a current channel status display on the LEDs:

Figure B-14 Current channel status LEDs

Acquisition stat

Channel type

Current channel Analog

Acquisition state

Channel type

Current channel Digital

MUTE MUTE

Parental

control

status

MUTE MUTE

Parental

control

status

Purchasable indicator

Preview indicator

Purchasable indicator

Preview indicator

Epoch authorization reason

“dF 10” does not alternate with the virtual channel number.

LED Channel Types

TableB-10liststhepossiblechanneltypes:

Table B-10

Channel Types − LED and OSD

1st LED OSD Meaning

DCT 2000 Installation Manual

Analog Analog channel

Digital Digital channel

Acquisition States

Table B-11 lists the acquisition states:

Table B-11 Acquisition states

2nd LED State

Not connected

Diagnostics BBBB----15

1515

Initialized to acquire the program

Configured to acquire the program

Acquiring the program

Not authorized for the program

Authorized for analog program

Authorized for encrypted digital program

Unencrypted digital program

Purchasable Indicator − LED and OSD

Table B-12 liststhe purchases indicator:

Table B-12

Purchasable status − LED and OSD

LED OSD Meaning

off NO

on YES

Channel is not purchasable at present

Channel is purchasable at present

Preview Indicator − LED and OSD

Table B-13 lists the preview indicator:

Table B-13

Preview status − LED and OSD

LED OSD Meaning

off NO

on YES

Channel is not in preview

Channel is in preview

DCT 2000 Installation Manual

BBBB----16

16 Diagnostics

1616

Current Channel Status OSD

The current channel status OSD has the following fields:

The TYPE field indicates whether the current channel is analog or digital.

The STATUSfield indicates the current channelacquisition/authorization state.

The ddd CONNECTED field indicates whether the DCT 2000 is connected or disconnected.

If the value is connected, the program is viewable. The PARENT CONTROL field indicates whether the current channel is parentally

controlled. The PURCHASABLE field indicates that the program can be purchased.

The PURCHASED field indicates that the program has been bought.

The PREVIEW field indicates that the program is in the free preview state.

Figure B-15 illustrates the current channel status display for analog channels on the OSD:

Figure B-15 CURRENT CHANNEL STATUS OSD for analog channel

CURRENT CHANNEL STATUS TYPE ANALOG STATUS ccccc ddd CONNECTED PARENT CONTROL YES PURCHASABLE YES PURCHASED YES PREVIEW YES

Figure B-16 illustrates the current channel status display for digital channels on the OSD:

Figure B-16 Current channel status OSD for digital channel

CURRENT CHANNEL STATUS TYPE DIGITAL aaa bb STATUS ccccc ddd CONNECTED PARENT CONTROL YES PURCHASABLE YES PURCHASED YES PREVIEW YES

DCT 2000 Installation Manual

Current channel status − OSD fields

Table B-14 lists the current channel status OSD fields:

Table B-14

Current channel status − OSD fields

Diagnostics BBBB----17

1717

OSD variables

aaa

State

Analog − blank

For digital only:

n ENC n UNE

current epoch authorization reason in the current_epoch_auth_reason field. This is displayed in hex: 00 – missing program re-key 01 – missing working key epoch message 02 – missing event blackout message 03 – missing category rekey 04 – old category sequence in program, rekey message 10 – program bought 11 – program bought without taping 12 – subscribed with taping 13 – subscribed without taping 14 - subscribed with taping purchasable 15 – IPPV with taping 16 – IPPV without taping 20 – bad seed checksum 21 – bad debit buffer checksum 30 – IPPV not enabled 31 – insufficient credit to purchase 32 – show count limit exceeded 33 – debit register will overflow 34 – no AFP records available 36 – maximum package cost exceeded 37 – no IPPV overlay in message 40 – not subscribed 41 – regional blackout 42 – event blackout

encrypted

−

unencrypted

−

ccccc

ddd

INIT − Initialized state CONFI − Configured ACQUI − Acquiring the program AUTH − Authorized for the program Not A − Not authorized for the program

blank − Connected NOT − Not connected

DCT 2000 Installation Manual

BBBB----18

18 Diagnostics

1818

d 08: Renewable Security System

The renewable security systemincludes a TvPC card that returns the security status to current. The statusLED includes whether the TvPC is required, the mode, status, and version.

Figure B-17 illustrates the renewable security status LEDs:

Figure B-17 Renewable security status LEDs

TvPC

status

TvPC

status

Crypto

TvPC

mode

MUTE MUTE

Alternating with

TvPC

Revision

MUTE MUTE

Figure B-18 illustrates the RENEWABLE SECURITY OSD:

Figure B-18

RENEWABLE SECURITY − OSD

RENEWABLE SECURITY SYSTEM STATUS TvPC NOT REQUIRED CRYPTO: STAND ALONE STATUS: 00 VERSION: 00

DCT 2000 Installation Manual

Diagnostics BBBB----19

TvPC Required − LED and OSD

Table B-15 shows how the LED and OSD indicate whether further operation of the DCT 2000 requiresthe TvPC:

Table B-15

TvPC required

LED OSD Status

NOT REQUIRED TvPC not required

1919

IS REQUIRED TvPC is required

Current Mode

Table B-16 lists the current mode as displayed on the LED and the OSD:

Table B-16 Current mode

LED OSD Status

STAND ALONE Stand alone

SUPPORT Support

NOT MATED Not mated

TvPC Status

Table B-17 shows the TvPC status as displayed on the LEDs and the OSD:

Table B-17 TvPC status

LEDs and

Status

OSD

TvPC communication problem

TvPC required

Validator does not match between GK and TvPC

Invalid unit key number

Old TvPC unit address

TvPC not mated

TvPC/base module unit address mismatch

New TvPC, but wrong version number

TvPC unit address mismatch

DCT 2000 Installation Manual

BBBB----20

20 Diagnostics

2020

d 09: Upstream Modem Status

These diagnostics display the appropriate set of STARVUE II (RF) and STARFONE (telephone) modem information based on the module installed in the DCT 2000.

STARVUE II (RF) Diagnostics

This diagnostic shows the status and operating parameters for the STARVUE II RF return. See Tables B-18 and B-19 for testing the parameters. Figure B-19 illustrates the STARVUE II diagnostics LEDs:

Figure B-19 STARVUE II diagnostics LEDs

Decimal point

ST ARVUE frequency

MUTE MUTE

Transmitter

status

Alternating with

ST ARVUE power level

MUTE MUTE

Transmitter

status

Figure B-20 illustrates the STARVUE II DIAGNOSTICS OSD:

Figure B-20 STARVUE II DIAGNOSTICS OSD

STARVUE II DIAGNOSTICS STATUS t FREQUENCY 9.0 MHz LEVEL 34 IPPV DISABLED

The Level field indicates the approximate power value of the STARVUE II transmitter in dBmV. The difference between the power value on the diagnostic screen and the actual power of the STARVUE II module is±5 dBmV.

DCT 2000 Installation Manual

Table B-18 lists the STARVUE II transmitter status:

Table B-18 STARVUE II transmitter status

LED and OSD Indicator

Idle

Diagnostics BBBB----21

2121

Transmitting

Table B-19 shows how the LED and OSD indicate the IPPV status:

Table B-19 STARVUE II IPPV status

LED OSD Mode

flashing

off

ENABLED IPPV enabled

UNSENT

−

The DCT 2000 contains unsent IPPV transactions

DISABLED IPPV disabled

The variable−## is the number of unsent transactions.

STARFONE Diagnostics

This diagnostic shows the status and operating parameters for the STARFONE module. Figure B-21 illustrate the STARFONE diagnostics LEDs:

Figure B-21 STARFONE diagnostics LEDs

Baud rate indicatorHang-up code

Transmitter status

Parameter status

ST ARFONE Status

MUTE MUTE

Parental

control

Carrier

present

DCT 2000 Installation Manual

BBBB----22

22 Diagnostics

2222

Figure B-22 illustrates the STARFONE DIAGNOSTICS OSD:

Figure B-22 STARFONE DIAGNOSTICS OSD

STARFONE DIAGNOSTICS MODEM TYPE : 14400 BAUD PARAMETERS : Not Verified BAUD RATE : 300 DATA FRMT : 8, EVEN PHONE #1 : 6 PHONE #2 : 7

BUSY COUNT : 0 NO ANSWER COUNT : 0 LOST CARRIER COUNT : 0

CARRIER: STAUS: HANGUP-NORMAL

Table B-20 lists the STARFONE transmitter status:

Table B-20 STARFONE transmitter status

1st Digit 2nd Digit Meaning

t–

d–

A–

c–

On hook (* = hang-up code)

Test for line available

Dialing

Waiting for answer

Communicating, receiving

Communicating, transmitting

Communicating, idle

Waiting for retry (* = hang-up code)

DCT 2000 Installation Manual

Table B-21 lists the STARFONE hang-up code:

Table B-21

STARFONE hang-up code

Mode Status

–

Normal hang-up

Diagnostics BBBB----23

2323

Answer time-out

Phone ringing

Carrier loss

Line in use

Errors (data)

User line request

Parameters invalid

Data timeout

Communication protocol fault

Table B-22 lists the IPPV status indicator:

Table B-22 STARFONE IPPV status

LED OSD Mode

on ENABLED

flashing UNSENT

off DISABLED

IPPV enabled

This DCT 2000 contains unsent IPPV transactions

IPPV disabled

Table B-23 lists the STARFONE third-digit baud rate:

Table B-23 STARFONE third-digit baud rate

LED OSD Mode

3 300

300 Baud

Table B-24 lists the STARFONE fourth-digit telephone parameters:

Table B-24 STARFONE fourth-digit telephone parameters

LED OSD Mode

— NOT SET

P (flashing) NOT VALID

P (solid) SET

Telephone parameters not set

Telephone parameters not valid

Telephone parameters OK

DCT 2000 Installation Manual

BBBB----24

24 Diagnostics

2424

d 10: Application Code Modules

This diagnostic displays the currently downloaded code modules. This can be a multi-page display. Press

The LED diagnostic indicatesthe current download status. The data received indicator lights when downloaded data is received. The download packet counter counts down toward zero, indicating the remaining packets of the current module to be received. This counter will initially be blank, and after segment zero is received it shows the remaining packets. The data received indicator can be lit even if no additional packets are stored.

Figures B-23 and B-24 illustrate the application code module for LEDs and OSDs:

Figure B-23 Application code module LEDs

SELECT to display additional pages. The LEDs show the downloaded status.

Receiving status

MUTE MUTE

Carrier

lock

Number

of packet sto

be downloaded

TableB-25liststhemodeforthefirstLEDthatindicatesthecurrentstatusofthedownload:

Table B-25 First LED indicating current status of download

First LED Mode

Figure B-24 APP. (application) CODE MODULES OSD

Idle − no download in progress

Connected to download PID − awaiting data

Download in progress

APP. CODE MODULES MODULE VER STATUS

DCT_ROM 01.00 DISABLD dct_plat 01.00 ENABLED appl_____ 2.00 DOWNLD

DCT 2000 Installation Manual

Diagnostics BBBB----25

d 11: Memory Status

The memory-free value is the sum of all free memory. This free memory is not necessarily in one free block. There is no LED for this diagnostic. The formatof the OSD depends on the installed memory types.

Figure B-25 illustrates the MEMORY STATUS OSD:

Figure B-25 MEMORY STATUS OSD

MEMORY STATUS APPLICATION

NVMEM 384 K DRAM 768 K

PLATFORM

2525

ROM 512 K NVMEM 1024 K DRAM 256 K FLASH 1 M

d 12: Keyboard Diagnostics

This diagnostic is used to verify the functionality of the LEDs and front-panel keys. This LED diagnostic indicates the currently pressed key. One segment on each row is lit

corresponding to the front-panelkey. Figure B-26 illustrates the keyboard diagnostic OSD:

Figure B-26

Keyboard diagnostic − OSD

G<>V►IM S B - + P

Each character is highlighted while the front panel key is held. Press any key on the remote control to exit the keyboard diagnostic and display the Main menus.

DCT 2000 Installation Manual

BBBB----26

26 Diagnostics

2626

d 13: Interactive Info – OSD

The INTERACTIVE INFO menu is a diagnostic tool used to gather information about your system. Figure B-27 illustrates the OSD of the INTERACTIVE INFO menu:

Figure B-27 INTERACTIVE INFO menu

INTERACTIVE INFO IP: 0.0.0.0 UPM: 0X000000 UPSTREAM ID: 0X0000 DOWNSTREAM ID: 0X0000 STATE: UNCONFIG MAC ABORT CNTR: 0000

GOOD PACKETS: ERROR PACKETS:

SOCKET PORT STATE 0 UNUSED 1 UNUSED 2 UNUSED 3 UNUSED 4 UNUSED

d 14: MAC Frequency - OSD

The DCT 2000 uses a range of frequencies set by the host for upstream communications. Figure B-28 is an example of the OSD MAC FREQUENCY TABLE that will display your frequency and power wattage:

Figure B-28 MAC FREQUENCY TABLE

MAC FREQUENCY TABLE FREQ POWER

DCT 2000 Installation Manual

Abbreviations and Acronyms

CSR

DCT 2000

EMM

HRC

IPG

IPPV

IR Blaster

IRC

MPAA

NVOD

NVRAM

OSD

PCR

PID

PPV

QAM

QPSK

Customer Service Representative

Digital Consumer Terminal 2000

entitlement management message(s)

harmonically related carriers

interactive program guide

Impulse Pay-Per-View

Infrared Blaster

incrementally related carriers

Motion Picture Advisory Association

Near Video on Demand

Non-volatile random-access memory

on-screen display

program clock reference

packet identifier

Pay-Per-View

quadrature amplitude modulation

quadrature phase shift keying

RSA

TCP/IP

TRC

TvPC

VOD

Return for Service Authorization

Transmission Control Protocol/Internet Protocol

Technical Response Center

TV PassCard

Video on Demand

DCT 2000 Installation Manual

02/00

469714-001-99

Motorola DCT 2000 user guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Features and Options

Using This Manual

Related Documentation

Document Conventions

If You Need Help

Calling for Repairs

Front Panel

Rear Panel

Options

Remote Controls

Installing Batteries in Remote Control

Before You Begin

Installing the DCT 2000

Standard Cabling Diagram

STARFONE module cabling diagram

Standard VCR Cabling Diagram

RF Bypass Switch VCR Cabling Diagrams

A/B In Module Cabling Diagrams

Dual A/B-RF Bypass Module Cabling Diagrams

Composite Baseband and S-Video Cabling Diagrams

Stereo Cabling Diagram (Baseband)

Dolby Digital Cabling Diagrams

Operational Check

Installing the IR Blaster

Checking the Installation

Accessing Diagnostics

Navigating the Diagnostics

d 01: DCT 2000 General Status

d 02: Out-of-Band Receiver Status

Data Activity and EMM Data Activity Indicators

d 03: In-Band Receiver Status

d 04: In Band Error

d 05: Unit Address

d 06: Firmware Version

d 07 Current-Channel Status

LED Channel Types

Acquisition States

Current Channel Status OSD

d 08: Renewable Security System

Current Mode

TvPC Status

d 09: Upstream Modem Status

STARVUE II (RF) Diagnostics

STARFONE Diagnostics

d 10: Application Code Modules

d 11: Memory Status

d 12: Keyboard Diagnostics

d 13: Interactive Info – OSD

Abbreviations and Acronyms