Motorola C332, C331, C330 Service Manual

Level 3 Service Manual

C330 Series

Dual Band Wireless Telephone

C330 / C331 / C332 Series

GSM 850/PCS 1900 with GPRS

1 and 2

0C35

Level 3 Service Manual Table of Contents

6881040B65

Table of Contents

Table of Contents

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Product Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Product Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Product Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Regulatory Agency Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Computer Program Copyrights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

About This Service Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Warranty Service Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Parts Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

General Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Controls, Indicators, and Input / Output (I/O) Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

User Interface Menu Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Alert Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Battery Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Tools and Test Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Disassembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Removing and Replacing the Rear Housing Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Removing and Replacing the Subscriber Identity Module (SIM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Removing and Replacing the Endo Housing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Removing and Replacing the Front Endo Housing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

SIM Holder Removal and Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Battery Removal and Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Removing and Replacing the Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Removing and Replacing the Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Removing and Replacing the Transceiver Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Removing and Replacing the Rear Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Removing and Replacing the Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Removing and Replacing the Front Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Subscriber Identity Module (SIM) and Identification Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

SIM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Manual Test Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Manual Test Mode Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Troubleshooting Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Programming: Software Upgrade and Flexing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Part Number Charts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Related Publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Exploded View Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Exploded View Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Model-Specific Part Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Index-1

6881040B65 August 20, 2002 i

Table of Contents Product Family 0C35

ii August 20, 2002

1 and 2

0C35

Level 3 Service Manual Introduction

6881040B65

Introduction

Motorola® Inc. maintains a worldwide organization that is dedicated to provide
responsive, full-service customer support. Motorola products are serviced by an
international network of company-operated product care centers as well as
authorized independent service firms.

Available on a contract basis, Motorola Inc. offers comprehensive maintenance and
installation programs which enable customers to meet requirements for reliable,
continuous communications.

To learn more about the wide range of Motorola service programs, contact your local
Motorola products representative or the nearest Customer Service Manager.

Product Identification

Motorola products are identified by the model number on the housing. Use the entire
model number when inquiring about the product. Numbers are also assigned to
chassis and kits. Use these numbers when requesting information or ordering
replacement parts.

Product Names

Product names included in Product Family 0C35 (C330 Series) telephones are listed
on the front cover. Product names are subject to change without notice. Some
product names, as well as some frequency bands, are available only in certain
markets.

Product Changes

When electrical, mechanical or production changes are incorporated into Motorola
products, a revision letter is assigned to the chassis or kit affected, for example;

-A, -B, or -C, and so on.

The chassis or kit number, complete with revision number is imprinted during
production. The revision letter is an integral part of the chassis or kit number and
is also listed on schematic diagrams and printed circuit board layouts.

Regulatory Agency Compliance

This device complies with Part 15 of the FCC Rules. Operation is subject to the
following conditions:

1. This device may not cause any harmful interference, and

2. must accept interference received, including interference that may cause
undesired operation.

This class B device also complies with all requirements of the Canadian
Interference-Causing Equipment Regulations (ICES-003).

Cet appareil numérique de la classe B respecte toutes les exigences du Règlement
sur le matériel brouilleur du Canada.

6881040B65 August 20, 2002 1

6881040B65
0C35

Introduction Product Family 0C35

1 and 2

Computer Program Copyrights

The Motorola products described in this manual may include Motorola computer
programs stored in semiconductor memories or other media that are copyrighted
with all rights reserved worldwide to Motorola. Laws in the United States and other
countries preserve for Motorola, Inc. certain exclusive rights to the copyrighted
computer programs, including the exclusive right to copy, reproduce, modify,
decompile, disassemble, and reverse-engineer the Motorola computer programs in
any manner or form without Motorola's prior written consent. Furthermore, the
purchase of Motorola products shall not be deemed to grant either directly or by
implication, estoppel, or otherwise, any license or rights under the copyrights,
patents, or patent applications of Motorola, except for a nonexclusive license to use
the Motorola product and the Motorola computer programs with the Motorola
product.

About This Service Manual

Using this service manual and the suggestions contained in it assures proper
installation, operation, and maintenance of C330 Series telephones. Refer questions
about this manual to the nearest Customer Service Manager.

A product family is the group of products having the same Account Product Code
(APC). To locate the APC on a device, refer to “Mechanical Serial Number (MSN)”
later in this manual.

Audience

This document aids service personnel in testing and repairing C330 Series
telephones. Service personnel should be familiar with electronic assembly, testing,
and troubleshooting methods, and with the operation and use of associated test
equipment.

Use of this document assures proper installation, operation, and maintenance of
Motorola products and equipment. It contains all service information required for
the equipment described and is current as of the printing date.

Scope

The scope of this document is to provide the reader with basic information relating
to C330 Series telephones, and also to provide procedures and processes for
repairing the units at Level 1 and 2 service centers including:

•Unit swap out

• Repairing of mechanical faults

• Basic modular troubleshooting

• Testing and verification of unit functionality

• Initiate warranty claims and send faulty modules to Level 3 or 4 repair
centers.

2 August 20, 2002 6881040B65

Level 3 Service Manual Introduction

Conventions

Special characters and typefaces, listed and described below, are used in this
publication to emphasize certain types of information.

➧

G
E

E

Revisions

Any changes that occur after manuals are printed are described in publication
revision bulletins (PMRs). These bulletins provide change information that can
include new parts listing data, schematic diagrams, and printed board layouts.

Warranty Service Policy

Note: Emphasizes additional information pertinent to the subject
matter.

Caution: Emphasizes information about actions which may result in
equipment damage.

Warning: Emphasizes information about actions which may result
in personal injury.

Keys to be pressed are represented graphically. For example, instead of “Press

the Enter Key”, you will see “Press

Information from a screen is shown in text as similar as possible to what

appears in the display. For example,

Information that you need to type is printed in boldface type

E”.

ALERTS or ALERTS or ALERTS.

The product will be sold with the standard 12 months warranty terms and
conditions. Accidental damage, misuse, and extended warranties offered by
retailers are not supported under warranty. Non warranty repairs are available at
agreed fixed repair prices.

Out of Box Failure Policy

The standard out of box failure criteria applies. Customer units that fail very early
on after the date of sale, are to be returned to Manufacturing for root cause analysis,
to guard against epidemic criteria. Manufacturing to bear the costs of early life
failure.

Product Support

Customer’s original units will be repaired but not refurbished as standard.
Appointed Motorola Service Hubs will perform warranty and non-warranty field
service for level 2 (assemblies) and level 3 (limited PCB component). The Motorola
HTC centers will perform level 4 (full component) repairs.

6881040B65 August 20, 2002 3

Introduction Product Family 0C35

Customer Support

Customer support is available through dedicated Call Centers and in-country help
desks. Product Service training should be arranged through the local Motorola
Support Center.

Parts Replacement

When ordering replacement parts or equipment, include the Motorola part number
and description used in the service manual or supplement.

When ordering crystals or channel elements, specify the Motorola part number,
description, crystal frequency, and operating frequency desired.

When the Motorola part number of a component is not known, use the product model
number or other related major assembly along with a description of the related
major assembly and of the component in question.

In the U.S.A., to contact Motorola, Inc. on your TTY, call: 800-793-7834

Accessories and Aftermarket Division (AAD)

Replacement parts, test equipment, and manuals can be ordered from AAD.

U.S.A. Outside U.S.A.

Phone: [phone] Phone: [phone]

FAX: [phone] FAX: [phone]

To order spare parts in the EMEA region call [phone].

To order spare parts in Asia call [phone].

4 August 20, 2002 6881040B65

Level 3 Service Manual Specifications

Specifications

General Function Specification

Frequency Range GSM 850

Frequency Range GSM 900

Frequency Range DCS 1800

Frequency Range PCS 1900

Channel Spacing 200 kHz

Channels

Modulation GMSK at BT = 0.3
Transmitter Phase Accuracy 5 Degrees RMS, 20 Degrees peak
Duplex Spacing 45 MHz GSM, 95 MHz DCS, 80 MHz PCS
Frequency Stability ± 0.10 ppm of the downlink frequency (Rx)

Operating Voltage

Average Transmit Current 300 mA max
Average Stand-by Current 4.0 mA max (DRX2), 2.0 mA max (DRX9)

Dimensions

Size (Volume) 105 cc (6.4 in
Weight 106 gm (3.74 oz) with cell
Temperature Range -10° C to +55° C (+15° F to +130° F)
Battery Life, 600 mAh Li Ion Battery Talk time up to 300 minutes

824-848 MHz Tx
869-893 MHz Rx

880-915 MHz Tx (with EGSM)
925-960 MHZ Rx

1710-1785 MHz Tx
1805-1880 MHz Rx

1850-1910 MHz Tx
1930-1990 MHz Rx

174 EGSM, 374 DCS, 374 PCS, 124 GSM
850 carriers with 8 channels per carrier

+3.0V dc to +4.2V dc (cell)
+4.4V dc to +6.6V dc (external charger jack
with 2.4 K ohm resistor)

130 mm x 46 mm x 24.5 mm
(5.1 inches x 1.8 inches x 0.96 inches)

3

)

Standby time up to 300 hours
All talk and standby times are approximate

and depend on network configuration,
signal strength, and features selected.
Standby times are quoted as a range from
DRX=2 to DRX=9. Talk times are quoted
as a range from DTX off to DTX on.

Transmitter Specification

RF Power Output

Output Impedance 50 ohms nominal

Spurious Emissions

Receiver Specification

Receive Sensitivity

RX bit error rate (100k bits) Type II < 2%
Channel Hop Time 500 microseconds
Time to Camp Approximately 5-10 seconds

33 dBm nominal GSM 900
30 dBm nominal GSM 1800
30 dBm nominal PCS

-36 dBm from 0.1 to 1 GHz,

-30 dBm from 1 to 4 GHz

-106 dBm GSM 900,

-104 dBm GSM 1800,

-104 dBm PCS

6881040B65 August 20, 2002 5

Specifications Product Family 0C35

Speech Coding Function Specification

Speech Coding Type

Bit Rate 13.0 kbps
Frame Duration 20 ms
Block Length 260 bits
Classes Class 1 bits = 182 bits; Class 2 bits = 78 bits
Bit Rate with FEC Encoding 22.8 kbps

Regular pulse excitation / linear predictive coding
with long term prediction (RPE LPC with LTP)

6 August 20, 2002 6881040B65

Level 3 Service Manual Product Overview

Product Overview

Motorola PF 0C35 mobile telephones feature global system for mobile
communications (GSM) air interface, general packet radio service (GPRS) transport
technology, and wireless application protocol (WAP) Internet browser. The mobile
telephone uses a simplified icon and graphical-based user interface (UI) for easier
operation, allow short message service (SMS) text messaging, and include clock,
alarm, datebook, calculator, and caller profiling personal management tools. The
PF 0C35 is a dual band phone that allows roaming within the GSM 850,GSM 900
MHz and digital cellular system (DCS) 1800 MHz and 1900 PCS bands.

PF 0C35 telephones support GPRS and SMS in addition to traditional circuit
switched transport technologies. GPRS, where available, provides substantial
increases in mobile data communications performance and the efficient use of radio
spectrum. Data transmission rates for GSM networks can potentially increase from
the current rate of 9.6 kbps up to a theoretical maximum of 171.2 kbps. An increased
data rate is by no means the only benefit provided by GPRS. A key advantage is
the provision of a permanent virtual connection to the network. This “always on”
connection is possible because GPRS uses packet data transfer so that, for example,
email can be downloaded in “background mode.” There is no need for the user to re­connect before requesting a service, eliminating connection set-up delays and
adding convenience and immediacy to data services access. The “virtual” nature of
this connection means that network resources are not consumed during periods
when a user is not actually sending or receiving data.

The telephones are made of polycarbonate plastic with a metal enclosure. The
display and speaker, as well as the 18-key keypad, transceiver printed circuit board
(PCB), microphone, charger and headphone connectors, and power button are
contained within the candy bar form-factor housing. The 600 mAh Lithium Ion (Li
Ion) battery provides more than 300 minutes of talk time with up to 300 hours of
standby time
which fit into the SIM holder under the rear housing cover. These telephones feature
a 96 x 64 pixel 900 square millimeter high-resolution graphics display and an
internal antenna.

1

. The phone accepts 3V mini subscriber identity module (SIM) cards

Features

PF 0C35 telephones use advanced, self-contained, sealed, custom integrated
circuits to perform the complex functions required for GSM GPRS communication.
Aside from the space and weight advantage, microcircuits enhance basic reliability,
simplify maintenance, and provide a wide variety of operational functions.

Features available in this family of telephones include:

• Lower voltage technology that provides increased standby and talk times

• Extended GSM (EGSM) channels

• Tri-coder/decoder (CODEC) that allows full rate, half rate, and enhanced full
rate modes of transmission

• Supports SMS, concatenated SMS, and cell broadcast messages

• Supports GPRS, circuit switched, and SMS networks

• WAP 1.2.1 compliant

2

2

• Super enhanced sound engine

1. All talk and standby times are approximate and depend on network configuration, signal strength, and features selected. Standby
times are quoted as a range from DRX=2 to DRX=9. Talk times are quoted as a range from DTX off to DTX on.

2. Network, subscription and SIM card or service provider dependent feature. Not available in all areas.

6881040B65 August 20, 2002 7

2

Product Overview Product Family 0C35

• 96 X 64 pixel grayscale graphical display with 4 lines of text, 1 line of icons,
and 1 line of prompts

• Display zoom

• Display animation

• VibraCall® vibrating alert

• 4-Way navigation key

• Downloadable wallpaper and ring tones

• Voice activation for phone book entries

• Simplified text entry using iTAP™ predictive text entry

• Calling line identification

• Supports call diverting for incoming voice calls

• Supports 3V SIM cards

• SIM Toolkit™ Class 2 (STK)

• Personal management tools calculator with currency converter, real time clock
with date, reminders, and caller profiling

• Phase II Unstructured Supplementary Service Data (USSD)

• Hearing Aid Telephone Interconnection System (HATIS) support

• Chat messaging via WAP over GPRS

• Multiple destination SMS

• TrueSync™ Multi-Point Synchronization Capability

3

3

3

3

3

3

➧

➧

➧

Speaker Dependant Voice Activation

The voice dialing feature allows the user to recall pre-programmed voice numbers
simply by pressing the Voice/Ok key and speaking the desired voice tag. Up to 10
voice tags can be stored.

The user cannot place or receive calls while adding voice tags to the phone’s memory.

Because the GSM standard does not provide the option to store voice tags onto the
SIM card, voice tags are added to the phone’s memory.

Wireless Access Protocol (WAP) 1.2 Compliancy

In the WAP environment, access to the Internet is initiated in wireless markup
language (WML), which is derived from hypertext markup language (HTML). The
request is passed to a WAP gateway which retrieves the information from the server
in standard HTML (subsequently filtered to WML) or directly in WML if available.
The information is then passed to the mobile subscriber via the mobile network.

The PF 0C35’s microbrowser can be configured for baud, idle timeout, line type,
phone number, and connection type.

Bitmap image data will download as text. If the image is larger than the screen,
only part of the image will display.

3. Network, subscription and SIM card or service provider dependent feature. Not available in all areas.

8 August 20, 2002 6881040B65

Level 3 Service Manual Product Overview

➧

If the user receives a call while in browser mode, the browser will pause and allow
the user to resume after completing the call.

Simplified Text Entry

iTAP™ predictive text entry. Press a key to generate a character and a dynamic
dictionary uses this to build and display a set of word or name options. The iTAP™
feature may not be available on the phone in all languages.

Caller Line Identification

Upon receipt of a call, the calling party’s phone number is compared to the phone
book. If the number matches a phone book entry, that name will be displayed. If
there is no phone book entry, the incoming phone number will be displayed. In the
event that no caller identification information is available, an incoming call message
is displayed.

User must subscribe to a caller line identification service through their service

➧

provider.

SIM Toolkit™ - Class 2

SIM Application Toolkit is a value-added service delivery mechanism that allows
GSM operators to customize the services they offer their customers, from the
occasional user who requests sports news and traffic alerts, to a high call time
business user who receives stock alerts and checks flight times. Operators can now
create their own value-added services menu quickly and easily in the phone. The
customized menu will appear as the first menu and may be updated over-the-air
with new services when customers request them.

Network Based Chat Messaging

The chat messaging feature provides a constant WAP connection through GPRS to
carrier, service center, or factory flexed WAP site. The specific site can also be
entered by the user. Chat messaging is a carrier option.

Personal Information Management

The PF0C35 telephone contains a built in calendar with date book reminders and
phonebook that can be synchronized easily to a computer or PDA.

6881040B65 August 20, 2002 9

General Operation Product Family 0C35

General Operation

Controls, Indicators, and Input / Output (I/O) Connectors

The PF 0C35 telephones’ controls are located on the front of the device, and on the
keyboard as shown in Figure 1. Indicators, in the form of icons, are displayed on
the LCD (see Figure 2).

Internal Antenna

Left Soft Key

Perform functions
identied by left
display prompt.

Menu Key

Power/End Key

Press & hold to
power phone on
& off.

Press & release to
end phone calls,
exit menu system.

Microphone

Earpiece

Headset
Connector Port

Right Soft Ke

Perform functions
identied by right
display prompt.

Send Key

Make and answer
calls, view recent
dialed calls list.

Navigation Key

Scroll through
lists, set volume.

USB Connector Port

Insert accessories.

Power Connector Port

Insert charger.

y

020157o

Figure 1. PF 0C35 Telephone Controls and Indicators Locations

Menu Navigation

PF 0C35 telephones are equipped with a simplified icon and graphical-based user
interface. The phone also features a user-definable Quick Access menu that is
accessed by holding down the MENU key. See Figure 3 for details of the PF 0C35
menu structure. A 4-way navigation key allows you to move easily through menus.

Liquid Crystal Display (LCD)

The LCD provides an 900 square millimeter white color backlit grayscale display
with user-adjustable contrast settings for optimum readability in all light

10 August 20, 2002 6881040B65

Level 3 Service Manual General Operation

conditions. The large bit-mapped 96 x 64 pixel display includes up to 4 lines of text,
1 line of icons, and 1 line of prompts.

Display animation makes the phone’s icon menu move smoothly as the user scrolls
up and down.

Whether a phone displays all indicators depends on the programming and services

➧

to which the user subscribes.

Figure 2 shows some common icons displayed on the LCD.

Service
Inidcator

Signal
Strength
Indicator

Alert Type
Indicator

Clock

Figure 2. PF 0C35 Display Icon Indicators

1. Signal Strength shows the strength of the phone’s connection with the
network. Calls cannot be sent or received when the “no signal” indicator is
displayed.

2. In Use Indicator icon indicates a call in progress.

3. Roam Indicator icon appears when the phone uses another network system
outside the user’s home network. When leaving the home network area, the
phone roams, or seeks, another network.

4. Message Waiting Indicator
sage.

5. Voice Message Waiting Indicator
a voicemail message.

6. Battery Level Indicator shows the amount of charge left in the battery.

7. Real Time Clock shows the current time.

8. Menu Indicator provides access to the phone’s main menu.

9. GPRS Indicator
mode.

10. Alert Setting Indicator indicates the phones current ringer alert setting.

4

indicates when the phone is currently functioning in GPRS

In Use
Indicator

5FO, =E
x

Menu Indicator

4

appears when the phone receives a text mes-

Roam
Indicator

12:00pm

M

4

icon indicates when the phone receives

Text Entry
Indicator
(if applies)

Message
Indicator

Battery
Level
Indicator

020158o

4. Network, subscription and SIM card or service provider dependent feature. Not available in all areas.

6881040B65 August 20, 2002 11

General Operation Product Family 0C35

User Interface Menu Structure

Figure 3 shows the PF 0C35 telephone menu structure.

Main Menu

Recent Calls

Received Calls
Dialed Calls
Notepad
Call Times
Call Cost

Service Dial
Fixed Dial
Phonebook
Datebook
Quick Dial
Messages

Voicemail
Text Msgs
Browser Alerts
Info Services
Quick Notes
Outbox
Drafts

2Click
Voice Dial
SIM Applications
WebAccess
Calculator
Games
Settings

Settings Menu

Ring/Vibrate

Alert
Alert Detail
My Tones

Call Forward

Voice Calls
Fax Calls
Data Calls
Cancel All
Forward Status

Phone Status

My Tel. Numbers
Credit Info/Available
Active Line
Battery Meter
Other Information

Browser Setup
In-Call Setup

In-Call Timer
Call Cost Setup
My Caller ID
Talk and Fax
Answer Options
Call Waiting

Security

Phone Lock
Lock Application
Fixed Dial
Call Barring
SIM Pin
New Passwords

Other Settings

Personalize

Main Menu
Keys
Greeting
Quick Dial

Initial Setup

Time and Date
1-Touch Dial
Backlight
Zoom
Scroll
Animation
Language
Battery Save
Contrast
DTMF
Master Reset

Master Clear
Network
Car Settings
Headset

020159o

Figure 3. PF 0C35 Menu Structure

Alert Settings

In addition to preset ring tones, PF 0C35 telephones allow the user to download
additional ring tones via SMS to your PC. (Availability is carrier and Network
dependant).

Motorola PF 0C35 phones incorporate the VibraCall® discreet vibrating alert that
helps to avoid disturbing others when a ringing phone is unacceptable.

Alerts can be set to ring only, vibrate only, vibrate then ring, or no ring or vibrate

Additionally, the profiling feature allows users to identify incoming calls by a
specific ringer tone.

12 August 20, 2002 6881040B65

Level 3 Service Manual General Operation

Battery Information

Battery Charge Indicator

The telephone displays a battery charge indicator icon in the idle screen to indicate
the battery charge level. The gauge shows four levels: 100%, 66%, 33%, and Low
Battery.

Embedded Battery Removal

Removing the battery causes the device to immediately shut down and any pending
work (partially entered phone book entries or outgoing messages, for example) is
lost.

All batteries can cause property damage and/or bodily injury such as burns if a
conductive material such as jewelry, keys, or beaded chains touch exposed terminals.

E

The conductive material may complete an electrical circuit (short circuit) and
become quite hot. Exercise care in handling any charged battery, particularly when
placing it inside a pocket, purse, or other container with metal objects.

G

➧

G

If the battery is removed while receiving a message, the message will be lost.

To ensure proper memory retention, turn the phone OFF before removing the
battery. Immediately replace the old battery with a fresh battery.

Ensure battery switch is always in the ON position.

6881040B65 August 20, 2002 13

General Operation Product Family 0C35

Battery Date Code

The battery date code is a 15 position alphanumeric code that provides, back end
manufacture site information, year and week of manufacture date, cell type and
vendor information.

The battery date code is used for cell phone batteries that were manufactured
beginning in March 2000. The following paragraphs provide more detail about the
battery date code.

1. Backend Pack Manufacturing Site (first position of battery code)

A = Motorola Penang J= ESG, Chihuahua S = T.D.I Scotland

B = T.D.I. Mexico K= T.D.I. Romeoville T = T.D.I Downers

Grove

C = Motorola China L = Motorola

U = T.D.I. Hungary

Lawrenceville

D = T.D.I. Shanghai, China M = TDI, Malaysia

V =

E = ESG, Evadin, Brazil N = TDI, Manau, Brazil W = ESG, Sung Woo

F = ESG, Propower, Korea

O = X = ESG, Foxlink,

China

G = P = Intesys Arizona Y = P&K (G.E.T.)

Systems, Korea

H = Motorola Harvard

Q = Z =

I = Motorola lreland R =

2. Cell code and vendor (second and third position of battery code):
2 alpha characters.

Cell Reference

Designator

IA A&TB 6.6x30x48 LGQ633048C

1B A&TB 6.6x30x48 LGQ633048D

Vendor Size Part Number

1C A&TB 6.6x30x47.2 LGQ633048P

1D A&TB 8.8x34x48 LGQ863448C

1E A&TB 8.8x34x47.3 LGQ8634481-1

1F A&TB 18x65 LGR18650E

IG A&TB 7.5x14.5x48 TH750F5

1H A&TB 10.5x43.6 TH550AAA

3F Toshiba 7.5x14.5x48 TH900F5

3G Gold Peak 1/3A GPZSAFK

14 August 20, 2002 6881040B65

Level 3 Service Manual General Operation

Cell Reference

Designator

3H Toshiba 4.4x34x56 LA8423456A

3J Saft AA VHAA1200

3K Maxell 5.5x30x48 ICP053048G

3L NEC-Moli 6.7x30x47.3 MK11-2293

3M Mitsubishi 4.4x34x56 Lipmo001

3N Toshiba 6.6x34x50 LGQ633450R

3P Panasonic 6x34x50 CGP34506

3R Toshiba 3.9x34x56 LAB363456A

3S NEC-Moli 6.5x22x65 MK11-2300

3T BYD 6.6*9.8x47.9 LP063048A

3U* Panasonic LL-AAAA HHR70QAB4

3V Sanyo (Toshiba) 6mm NiMH THF6M

3W LG Chemical 6x30x48 ICP633048

3X BYD 5.4x30.1x48.2 LP053048A

Vendor Size Part Number

3Y BYD 6x34x50 LPO53048A

3Z* Panasonic 6.2x35.2x16. HF6OSS

4A Peacebay-

Manual

4B BYD 4x30x48 F6MG

4C Peacebay-Auto 6.4x16.34 F6MP

4D Sanyo 6mm NiMH HFC1U

4E BYD 8x3 x47.5 LP083448SH

4F Sony 34x67 UP423467A4H

4G LG Chemical 8.6x34x48 ICP863448

4H LG Chemical 6.3x 34x50 ICP633450

4J* BYD 4x30x41 LP043O41A

4K GS Melcotec 4.6x29.5x41 LP423041A

4L LG Chemical 4.2x30x48 ICP423048

4M Toshiba 5.5x30x48 LGQ553048U

4N Sanyo 3.8x34x50 UF383450P

6mm NiMH F6MG

4P Toshiba 4.4x34x50 LGQ443450U

6881040B65 August 20, 2002 15

General Operation Product Family 0C35

Cell Reference

Designator

4R Toshiba 4.4x30x48 LGQ443048U

4S Lishen 06x30x48 LP0601AE

4T Panasonic AAAALL HHR70QAB4

Vendor Size Part Number

3. Cell date code (fourth fifth and sixth position of battery code) consisting of
characters as stated on cell pack by cell manufacturer. If a 3 digit code is not
used, place a period in the sixth position.

4. Line and shift manufactured (optional) (seventh and eighth positions of battery
code)

5. Year of battery manufacture (ninth position of battery code)

1990 = A 1997 = H 2004 = O 2011 = V

1991 = B 1998 = I 2005 = P 2012 = W

1992 = C 1999 = J 2006 = Q 2013 = X

1993 = D 2000 = K 2007 = R 2014 = Y

1994 = E 2001 = L 2008 = S 2015 = Z

1995 = F 2002 = M 2009 = T

1996 = G 2003 = N 2010 = U

6. Week of manufacture (tenth and eleventh positions of battery code).

A=0 C=2 E=4 G=6 I=8

B=1 D=3 F=5 H=7 J=9

7. Front end corepack manufacturing site (twelfth position of battery code (see
step 1)).

Example of a battery date code: A1V90311JCCC...

position 1 = A = Motorola Penang.t (Backend Pack)
position 2 & 3 = 1V = Panasonic, AAA, HHR55B2
position 4, 5 & 6 = 903 = cell date code (from manufacturer)
position 7 & 8 = 11 = (TBD by supplier.Example: Line one of the first shift.)
position 9 = J = 1999 = Year of battery pack manufacture
position 10 & 11 = CC = week twenty two. (backend pack)
position 12 = C = Motorola, China. (Frontend Core Pack)
position 13, 14 & 15 = placeholders (...) to indicate pack has not

been relabeled.

16 August 20, 2002 6881040B65

Level 3 Service Manual General Operation

8. Batteries sold in China have a 16 character date code:

Example: YYYYMMDDABCXXXX

Where YYYYMMDD is the actual battery manufacturing date
A is the line number
B is the shift number (A,C is day shift; B, D is night shift)
C is a serial number from A to Z
XXXX is a sequence number

9. Embedded battery packs use a 6 character date code:
Position 1 is the manufacturing site:

Manufacturing Site Code

BYD a

ESG b

GSMT China c

GSMT Japan d

LG China e

LG Japan f

Maxell China g

Maxell Japan h

TDI i

Toshiba China j

Toshiba Japan k

Operation

G

Position 2 and 3 is cell code and vendor. See step 2.

Position 4, 5, and 6 is cell date code (year and week). See steps 5 and 6.

For detailed operating instructions, refer to the appropriate User Guide listed in
the Related Publications section toward the end of this manual.

Ensure battery switch is always in the ON position.

6881040B65 August 20, 2002 17

General Operation Product Family 0C35

18 August 20, 2002 6881040B65

1 and 2

Level 3 Service Manual Tools and Test Equipment

6881040B65

0C35

Tools and Test Equipment

Table 1 list the tools and test equipment used on PF 0C35 telephones. Use either
the listed items or equivalents.

Table 1. General Test Equipment and Tools

Motorola

Part Number

See Table 6 Charger Used to charge battery and to power phone

0180386A82

8102430Z04 GSM / DCS / PCS Test SIM Used to enable manual test mode

6680388B67 Disassembly tool, plastic with flat and pointed

6680388B01 Tweezers, plastic Used during assembly/disassembly

RSX4043-A Torque Driver Used to remove and replace screws

HP34401A

1. To order in North America, contact Motorola Aftermarket and Accessories Division (AAD) by phone at [phone] or
FAX [phone]; Internationally, AAD can be reached by calling [phone] or faxing [phone].

2. Not available from Motorola. To order, contact Hewlett Packard at [phone].

1

Antistatic Mat Kit (includes 66-80387A95 antistatic
mat, 66-80334B36 ground cord, and 42-80385A59
wrist band)

ends (manual opening tool)

—

Torque Driver Bit T-6 Plus, Apex 440-6IP Torx Plus
or equivalent

2

Digital Multimeter Used to measure battery voltage

Description Application

Provides protection from damage to phone caused
by electrostatic discharge (ESD)

Used during assembly/disassembly of phone

Used with torque driver

6881040B65 August 20, 2002 19

Disassembly Product Family 0C35

Disassembly

This section describes how to disassemble a PF 0C35 telephone. Tools and equip­ment used are listed in Table 1, preceding.

Many of the integrated devices used in this equipment are vulnerable to damage

G
G

Removing and Replacing the Rear Housing Cover

from electrostatic discharge (ESD). Ensure adequate static protection is in place
when handling, shipping, and servicing the internal components of this equipment.

Avoid stressing the plastic in any way to avoid damage to either the plastic or
internal components.

1. Ensure the phone is turned off.

2. Press down on the rear housing cover latch on the top end of the phone, gently
lift the rear housing cover away from the latch and slide the rear housing cover
in the direction of the arrow, and lift the cover away from the phone
(see Figure 4).

20 August 20, 2002 6881040B65

Level 3 Service Manual Disassembly

LATCH

REAR HOUSING COVER

REAR HOUSING COVER

FRONT HOUSING

020187o

Figure 4. Removing the Rear housing Cover

3. To replace, align the rear housing cover to the front housing

4. Gently press the rear housing cover into position onto the front housing until
the rear housing cover snaps into place.

6881040B65 August 20, 2002 21

Disassembly Product Family 0C35

Removing and Replacing the Subscriber Identity Module (SIM)

1. Remove the rear housing cover as described in the procedures.

2. Lift the metal SIM holder as indicated in Figure 5 to release the SIM.

3. Remove the SIM by sliding it in the direction of the arrow as shown in Figure 5.

SIM

1

2

SIM HOLDER

Figure 5. Removing the SIM

4. To replace, carefully slide the SIM into position in its socket.

5. Lower the SIM holder into position over the SIM in the phone.

6. Replace the rear housing cover as described in the procedures.

020188o

22 August 20, 2002 6881040B65

Level 3 Service Manual Disassembly

Removing and Replacing the Endo Housing

Other C330 series phone housings appear differently. The endo housing removal

G

procedure is essentially the same for each type of housing.

1. Remove the rear housing cover, and SIM as described in the procedures.

2. Insert the plastic disassembly tool between the front housing and the endo
housing to release the endo housing catches along the sides of the front housing
as shown in Figure 6.

3. Lift the endo housing out of the front housing.

ENDO HOUSING

DISASSEMBLY

TOOL

FRONT HOUSING

ENDO HOUSING

FRONT HOUSING

Figure 6. Removing the Endo Housing

4. To replace, align the endo housing with the front housing.

5. Carefully and gently lower the endo housing into the front housing until the
catches along the sides of the front housing snap into position.

6881040B65 August 20, 2002 23

Disassembly Product Family 0C35

Removing and Replacing the Front Endo Housing

1. Remove the rear housing cover, SIM, endo housing as described in the proce­dures.

2. Using the Torx driver and a T-6 bit, remove the 6 screws shown in Figure 7A.
Set the screws aside for reuse.

3. Using the disassembly tool, release the latches along the two sides and on the
end of the phone as shown in Figure 7A

4. Carefully separate the rear endo housing from the front endo housing.

1

2

LATCH

5

6 3

LATCH

A

LATCH

FRONT ENDO HOUSING

4

B

REAR ENDO HOUSING

020192o

Figure 7. Removing the Front Endo Housing

5. To replace, align the front endo housing to the rear endo housing.

6. Carefully and gently press the front and rear endo housing together until the
two parts snap into position.

7. Insert and tighten the 6 screws in the sequence indicated by the arrows in
Figure 7A to a torque setting of 2.0 kgf. Do not overtighten.

8. Replace the SIM, and front and rear housing covers as described in the
procedures.

24 August 20, 2002 6881040B65

Level 3 Service Manual Disassembly

SIM Holder Removal and Replacement

1. Remove the rear housing cover and SIM as described in the procedures.

2. Turn the endo housing over so the antenna and SIM holder are facing up.

3. Gently press down on the SIM holder.
The SIM holder should easily snap out of the endo housing.

DISASSEMBLY

TOOL

A

ENDO HOUSING

ENDO HOUSING

SIM HOLDER

SIM HOLDER

B

020554

Figure 8. SIM Holder Removal and Replacement

4. To replace, turn the endo housing over so that the interior of the housing is
facing up.

5. Insert the SIM holder into the endo housing with the circuit board contacts
facing up and the SIM contacts facing down.

6. Gently press the SIM holder until it snaps into position in the endo housing.

7. Replace the SIM and rear housing cover as described in the procedures.

6881040B65 August 20, 2002 25

Disassembly Product Family 0C35

Battery Removal and Replacement

Battery date codes are explained in the Battery Date Code section on page 14

Before handling the battery, please observe the battery cautions listed below.

Do not handle batteries with wet or sweaty hands.

G

Do not short the positive or negative terminals
Non conductive tweezers or grasping tools are to be used for battery connector
manipulation, assembly, and disassembly.

1. Remove the rear housing, SIM, endo assembly, and front endo housing as
described in the procedures.

2. Disconnect the battery connector from the connector socket as shown in
Figure 9.

3. Hold the battery by its case and remove it from the transceiver board. Do not
pull on the battery wires as they may become disconnected from the battery
pack or the battery connector.

E

DISASSEMBLY

TOOL

BATTERY CONNECTOR

Figure 9. Removing and Replacing the Battery

There is a danger of explosion if the Lithium ion battery is replaced incorrectly.
Replace only with the same type of battery or equivalent as recommended by the
battery manufacturer. Dispose of used batteries according to the manufacturer’s
instructions.

TRANSCEIVER BOARD

BATTERY

BATTERY SWITCH

020193o

4. To replace, align the battery connector cable with the battery connector socket.
The connector and socket are designed to maintain the correct polarity.

5. Replace the front endo housing, endo assembly, SIM, and rear housing as
described in the procedures.

26 August 20, 2002 6881040B65

Level 3 Service Manual Disassembly

Removing and Replacing the Display Assembly

1. Remove the rear housing cover, SIM, endo assembly, front endo housing, and
battery, as described in the procedures.

2. Use the disassembly tool to carefully release the 4 metal display latches on
each side of the display assembly as shown in Figure 10.

3. Carefully lift the display assembly away from the transceiver board as shown
in Figure 10.

DISPLAY ASSEMBLY

DISPLAY ASSEMBLY LATCH

DISASSEMBLY

TOOL

020194o

Figure 10. Removing the Display Assembly

4. To replace, align the display assembly with the printed circuit board.

5. Gently press the display assembly latches into position while holding the
display assembly in position.

6. Replace the battery, front endo housing, endo assembly, SIM, rear housing
cover as described in the procedures.

6881040B65 August 20, 2002 27

Disassembly Product Family 0C35

Removing and Replacing the Microphone

1. Remove the rear housing cover, SIM, endo assembly, front endo assembly, and
display assembly as described in the procedures.

2. Turn the display assembly over to reveal the microphone.

3. Use the disassembly tool to gently pry the microphone out of its socket.as shown
in Figure 11.

4. Use the plastic tweezers, carefully lift the microphone up and away from the
display assembly board.

MICROPHONE

TRANSCEIVER BOARD

Figure 11. Removing the Microphone

5. To replace,use the plastic tweezers to place the microphone into its socket on
the plastic section that holds the display assembly. Ensure the microphone
elastomer faces the circuit board contacts when reattaching the printed circuit
board.

6. Replace the display assembly, endo front housing, antenna, endo assembly,
SIM, and rear housing cover as described in the procedures.

PLASTIC

TWEEZERS

020209o

28 August 20, 2002 6881040B65

Level 3 Service Manual Disassembly

Removing and Replacing the Transceiver Board

1. Remove the rear housing cover, SIM, endo assembly, antenna, front endo
housing, display assembly and battery, as described in the procedures.

This product contains static-sensitive devices. Use anti-static handling procedures

G

to prevent electrostatic discharge (ESD) and component damage.

2. Use the disassembly tool to release the display assembly latches that secure
the display assembly to the transceiver board.

3. Lift the transceiver board away from the display assembly as shown in Figure

12.

TRANSCEIVER BOARD

DISASSEMBLY TOOL

DISPLAY ASSEMBLY LATCHES

TRANSCEIVER BOARD

DISPLAY ASSEMBLY

Figure 12. Removing the Transceiver Board

4. To replace, align the transceiver board with the display assembly.

5. Carefully lower the transceiver board onto the front housing.

6. Secure the 4 display assembly latches to the transceiver board.

020208o

6881040B65 August 20, 2002 29

Disassembly Product Family 0C35

7. Replace the display assembly, battery, front endo housing, endo assembly,
SIM, and rear housing cover, as described in the procedures.

Removing and Replacing the Rear Speaker

1. Remove the rear housing cover, SIM, endo assembly, and front endo housing
as described in the procedures.

2. Use the metal tweezers to gently release the 3 clips that secure the speaker.

3. Carefully pry the rear speaker out of its socket in the rear endo housing as
shown in Figure 13. Avoid damage to the speaker clips.

CLIP

REAR ENDO HOUSING

REAR SPEAKER

Figure 13. Removing the Rear Speaker

4. To replace, carefully press the speaker into position.

5. Ensure the speaker elastomer is seated correctly with the red bar facing up.

6. Replace the front endo housing, endo assembly, SIM, and rear housing as
described in the procedures.

30 August 20, 2002 6881040B65

METAL TWEEZERS

020196o

Level 3 Service Manual Disassembly

Removing and Replacing the Keypad

1. Remove the rear housing cover, SIM, and endo assembly as described in the
procedures.

2. Use the disassembly tool to lift the keypad up and away from the front housing
as shown in Figure 14.

FRONT HOUSING

PLASTIC TWEEZERS

Figure 14. Removing the Keypad

3. To replace, insert the keypad into the front housing. Ensure the keys align
properly with the openings and the keypad is fully seated in the front housing.

4. Replace the endo assembly, SIM, and rear housing cover, as described in the
procedures.

KEYPAD

020191o

6881040B65 August 20, 2002 31

Disassembly Product Family 0C35

Removing and Replacing the Front Speaker

1. Remove the rear housing cover, SIM, endo assembly, front endo housing, and
battery, as described in the procedures.

2. Using the flat end of the disassembly tool to gently pry the speaker out of its
socket as shown in Figure 15.

3. Be careful not to damage the speaker elastomer while removing the speaker
from the front endo.

4. Lift the speaker from the front housing.

SPEAKER

FRONT ENDO

DISASSEMBLY TOOL

020195o

Figure 15. Removing the Front Speaker

5. To replace, align the speaker to its socket.

6. Gently press the speaker into place. Be careful not to damage the speaker
elastomer when replacing the speaker.

7. Ensure the speaker elastomer is seated correctly with the red bar facing up.

8. Replace the front endo housing, endo assembly, SIM, and rear housing cover
as described in the procedures.

32 August 20, 2002 6881040B65

Level 3 Service Manual Subscriber Identity Module (SIM) and Identification

Label

Subscriber Identity Module (SIM) and Identification Label

SIM

A SIM is required to access the existing local GSM network, or remote networks
when traveling (if a roaming agreement has been made with the provider).

The SIM card contains:

• All the data necessary to access GSM services

• The ability to store user information such as phone numbers

• All information required by the network provider to provide access to the
network

Identification

Each Motorola GSM phone is labeled with a variety of identifying numbers. The
following information describes the current identifying labels.

Mechanical Serial Number (MSN)

The MSN is an individual unit identity number and remains with the unit through­out its life.

The MSN can be used to log and track a phone on Motorola's Service Center
Database.

The MSN is divided into 4 sections as shown in Figure 16.

MSN 10 Digits

3 Digits 1 Digit 2 Digits 4 Digits

APC DC DC SNR

Account Product Code

i.e. StarTAC Phone130

TM

Distribution Center
i.e. Easter Inch

Date Code: Year and
Month of Shipment

Unit's individual serial
number

000807a

Figure 16. MSN label breakdown

6881040B65 August 20, 2002 33

Subscriber Identity Module (SIM) and Identification Label Product Family 0C35

International Mobile Station Equipment Identity (IMEI)

The IMEI number is an individual number unique to the PCB and is stored within
the phone's memory. The IMEI number made up of 4 sections as sho wn in F ig ur e 2 2.

IMEI 16 Digits

6 Digits 2 Digits 6 Digits 2 Digits

TAC FAC SNR IU

Type Approval Code Distribution Center

factory code

Individual PCB Serial
Number

Internal Use - spare
digits

000808o

Figure 17. IMEI Label Breakdown

Other label number configurations are:

• Transceiver Number: Identifies the product type, Usually the SWF number.
(e.g. V100).

• Package Number: Identifies the equipment type, mode, and language in
which the phone is shipped.

34 August 20, 2002 6881040B65

Level 3 Service Manual Troubleshooting

Troubleshooting

Manual Test Mode

Motorola PF 0C35 telephones are equipped with a manual test mode capability.
This allows service personnel to verify functionality and perform fault isolation by
entering keypad commands.

To enter the manual test command mode, a GSM / DCS test SIM must be used.

1. Press O to turn the phone OFF.

2. Remove the battery as described in the procedures.

3. Remove the customer’s SIM card from the phone as described in the
procedures.

4. Insert the test SIM into the SIM slot.

5. Replace the battery as described in the procedures.

6. Press O to turn the phone ON.

Manual Test Mode Commands

Table 2. Manual Test Commands

Key Sequence Test Function/Name Remarks

<Menu>048263* Enter manual test mode

"End" Key Exit manual test mode

54* Suspend Required for all Test Mode Operations

0*0*0 Select tone 0

0*0*1 Select tone 1

0*0*2 Select tone 2

0*0*3 Select tone 3

0*0*4 Select tone 4

0*0*5 Select tone 5

0*0*6 Select tone 6

0*0*7 Select tone 7

0*0*8 Select tone 8

0*0*9 Select tone 9

0*0*124 Select tone 1 KHz

0*0*125 Select tone 2 KHz

0*0*126 Select tone 3 KHz

0*0*127 Select tone 4 KHz

0*1*X Disable tone X

3*0*1 Enable vibrator

3*0*0 Disable vibrator

4*3*1 Enable speech coder full rate Audio loopback

4*3*0 Disable speech coder full rate

4*4*1 Enable speech coder enhanced full rate

6881040B65 August 20, 2002 35

Troubleshooting Product Family 0C35

Table 2. Manual Test Commands (Continued)

Key Sequence Test Function/Name Remarks

4*4*0 Disable speech coder enhanced full rate

4*5*1 Enable speech coder half rate

4*5*0 Disable speech coder half rate

5*0*0 Set audio level 0 Audio level

5*0*1 Set audio level 1

5*0*2 Set audio level 2

5*0*3 Set audio level 3

5*0*4 Set audio level 4

5*0*5 Set audio level 5

5*0*6 Set audio level 6

5*0*7 Set audio level 7

5*0*8 Set audio level 8

5*0*9 Set audio level 9

5*0*10 Set audio level 10

5*0*11 Set audio level 11

5*0*12 Set audio level 12

5*0*13 Set audio level 13

5*0*14 Set audio level 14

5*0*15 Set audio level 15

6*2*2*0*0 Set Audio Path. Int Mic, IntSpk, RX unmute, TX unmute

6*4*6*0*0 Set Audio Path. Boom Mic, Boom Spk, RX unmute, TX unmute

10*0*3 Set band GSM 900

10*0*4 Set band DCS 1800

10*0*5 Set band PCS 1900

10*0*6 Set dual band GSM 900 / 1800

10*1*0 Read band 3= GSM 4= DCS 5= PCS 6 =GSM/DCS

18*0 Initialize non-volatile memory (Master Reset)

18*1 Initialize Non-volatile memory (Master Clear)

20*X*0 Load Channel number X Select Channel (Used for debugging Rx mode)

20*1*0 Load channel number 1 GSM Low channel

20*62*0 Load channel number 62 GSM Mid channel

20*124*0 Load channel number 124 GSM High channel

20*512*0 Load channel number 512 DCS Low channel

20*700*0 Load channel number 700 DCS Mid channel

20*885*0 Load channel number 885 CDS High channel

20*512*0 Load channel number 512 PCS Low channel

20*661*0 Load channel number 661 PCS Mid channel

20*810*0 Load channel number 810 PCS High channel

55*2*001 Test Display. All pixels ON

55*2*000 Test Display. All pixels OFF

55*2*002 Test Display. Checkerboard pattern A

36 August 20, 2002 6881040B65

Level 3 Service Manual Troubleshooting

Table 2. Manual Test Commands (Continued)

Key Sequence Test Function/Name Remarks

55*2*003 Test Display. Checkerboard pattern B

55*2*004 Test Display. Border pixels ON

*#06# IMEI Check No Test Mode Required

Phone Set up -->
Phone Status -->

Other

Information

Flex Version / Technology / S-W Version / Readiness Status No Test Mode Required

Troubleshooting Chart

Table 3. PF 0C35 Telephone: Level 1 and 2 Troubleshooting Chart

Symptom Probable Cause Verification And Remedy

1. Telephone will not turn on or stay on. a) Battery either discharged or

2. Telephone exhibits poor reception or
erratic operation such as calls frequently
dropping or weak or distorted audio.

3. Display is erratic, or provides partial or
no display.

4. Incoming call alert transducer audio
distorted or volume is too low.

5. Telephone transmit audio is weak.
(usually indicated by called parties
complaining of difficulty in hearing voice).

defective.

b) Battery connector P800 opened or
misaligned.

c) Transceiver board defective. Replace the faulty board with a known good

a) Antenna defective Check connection between the antenna and the

b) Transceiver board defective. Replace with a known good transceiver board

a) Elastomeric connections between
transceiver and front Endo faulty.

b) Transceiver board defective. Replace with a known good transceiver board

a) Faulty back Endo. Replace the back Endo with a known good back

b) Transceiver board defective Replace with a known good transceiver board

a) Microphone defective on the front
Endo.

Measure the voltage at TP_BATT+ with battery
attached. If voltage is below 3.0V, attach a
charger to the phone and ensure that the phone
is charging. If the phone does not charge,
change the battery and repeat the measurement
charging procedure. If the phone still does not
turn on, proceed to b).

Inspect battery connector P800 for any
mechanical failure. Apply short/open circuit test
using multi-meter if appropriate. If battery
connector is OK, proceed to c).

transceiver board. If the phone powers up after
replacement, reassemble the phone with a new
transceiver board. Verify that the fault is fixed.

transceiver board. If the contact is intermittent
visually, replace with a known good back Endo.
If the fault is still present, proceed to b.

(refer to 1c). Verify that the fault has been
cleared with the new transceiver board and
reassemble the unit.

Replace the front Endo with a known good one.
If display still does not come up, proceed to b.

(refer to 1c). Verify that the fault has been
cleared with the new transceiver board and
reassemble the unit.

Endo. If the problem goes away, replace with a
new back Endo. Else proceed to b.

(refer to 1c). Verify that the fault has been
cleared with a new transceiver board.

Replace the microphone or the front Endo as
described in the procedures. If fault is not
cleared, proceed to b.

6881040B65 August 20, 2002 37

Troubleshooting Product Family 0C35

Table 3. PF 0C35 Telephone: Level 1 and 2 Troubleshooting Chart (Continued)

Symptom Probable Cause Verification And Remedy

b) Transceiver board defective. Replace the transceiver board (refer to 1c).

6. Receive audio from earpiece speaker is
weak or distorted.

7. Telephone will not recognize or accept
SIM card.

8. Vibrator feature not functioning. Transceiver board defective. Replace the transceiver board with a known

9. Internal Charger not working. Transceiver board defective. Replace the transceiver board with a known

10. No or weak audio when using headset. a) Headset plug not pushed in fully. Ensure the headset plug is fully seated in the

a) Elastomeric connections between
front Endo earpiece speaker and
transceiver board faulty.

b) Transceiver board defective. Replace the transceiver board (refer to 1c).

a) SIM card defective. Check the SIM card contacts for dirt. Clean if

b) Pressure contact between SIM

block on back Endo and transceiver
board defective.

c) Transceiver board defective. Replace the transceiver board (refer to 1c).

b) Faulty jack on transceiver board. Replace the transceiver board with a known

Verify that the fault has been cleared and
reassemble the unit with the new transceiver
board.

Replace the front Endo with a known good one.
Reassemble with a new front Endo if the fault
goes away. If the fault is still present, proceed to
b.

Verify that the fault has been cleared and
reassemble the unit with the new transceiver
board.

necessary, and check if fault has been cleared.
If the contacts are clean, insert a known good
SIM card into the telephone. Power up the unit
and confirm that the card has been accepted. If
the fault goes away, replace the defective SIM
card. If the SIM card is not at fault, proceed to b.

Replace the back Endo with a known good one.
If problem goes away, replace with a new back
Endo and reassemble. Else proceed to c.

Verify that the fault has been cleared and
reassemble the phone with the new transceiver
board.

good transceiver board (refer to 1c). Verify that
the fault has been cleared and reassemble the
unit with the new transceiver board.

good transceiver board (refer to 1c). Verify that
the fault has been cleared and reassemble the
unit with the new transceiver board.

jack.

good transceiver board (refer to 1c). Verify that
the fault has been cleared and reassemble the
unit with the new transceiver board.

Programming: Software Upgrade and Flexing

Contact your local technical support engineer for information about equipment and
procedures for flashing and flexing.

38 August 20, 2002 6881040B65

Level 3 Service Manual Part Number Charts

Part Number Charts

The following section provides a reference for the parts associated with
PF 0C35 telephones.

Related Publications

Motorola C330 Wireless Phone User Guide (English)

6881040B65 August 20, 2002 39

Part Number Charts Product Family 0C35

Exploded View Diagram

020183o

Figure 18. Exploded View Diagram

40 August 20, 2002 6881040B65

Level 3 Service Manual Part Number Charts

Exploded View Parts List

Table 4. Exploded View Parts List

Item

Number

1 6186557P02 Display Lens 17

2 1370316B14 Decal 18 7204615R01 LCD Display Assembly

3 See Table 6 Front Housing 19 0186559P02 Front Endo Housing Assembly

4 1586552P01 Center Band 20

5 21 5089081L01 13 mm Audio Speaker

6 7586586P01 Keypad 22

7 4086548P01 Mylar metal domes 23

8 0109047A53 Transceiver Board Assembly 24

9 25 5088625L01 Microphone

10 26

11 27 0104119F84 Back Endo Housing Assembly

12 28 Antenna

13 29

14 See Table 6 Back Housing 30 5004607R01 15 mm MIDI Speaker Assembly

15 0309315B07 Screw (6) 31 0104119F93 15 mm MIDI Speaker Holder

16 0786561P01 LCD Bracket

Notes:

Motorola Part

Number

Description

Item

Number

* 0189727L01 Battery

Motorola Part

Number

Description

Assembly

There is a danger of explosion if the Lithium ion battery pack is replaced incorrectly.
Replace only with the same type of battery or equivalent as recommended by the

E

6881040B65 August 20, 2002 41

battery manufacturer. Dispose of used batteries according to the manufacturer’s
instructions.

To order parts please use the following Link:

https://wissc.motorola.com/wissc_root/main/BrowserOK.html

(Password is Required)

For information on ordering parts please contact EMEA at [phone].

Part Number Charts Product Family 0C35

Model-Specific Part Numbers

Table 5. Model-Specific Part Numbers

Item

Number

3 Assembly, Front housing, Frosted Sliver 0186558P02

3 Assembly, Front Housing, Misty Blue 0186558P03

3 Assembly, Front Housing, Indigo 0186558P04

3 Assembly, Front Housing, Dark Pearl Blue 0186558P05

14 Rear Housing, Frosted Silver 1586556P02

14 Rear Housing, Misty Blue 1586556P03

14 Rear Housing, Dreamy Aqua 1586556P04

14 Rear Housing, Dark Pearl Blue 1586556P05

Part Description Part Number

Battery, English AANN4136A

Battery, Chinese AANN4137A

42 August 20, 2002 6881040B65

Level 3 Service Manual Part Number Charts

Accessories

Table 6. List of Accessories

Description Part Number

Travel Charger, US SPN4681

Travel Charger, UK SPN4680

Travel Charger, PRC SPN4677

Emergency Battery Charger SPN5026

Easy Install Car Kit SYN8543

Optional External Mic SYN5708B

Vehicle Power Adapter SYN8087

FreeCharge Emergency Power Source SPN4999

Headset, Retractable SYN8284

Headset, 2nd Generation, Retractable SYN9050

Headset, Over the ear SYN8908

Neck loop SYN7875

Headset, One touch SYN8419

Headset, Universal Customizable SYN9350

6881040B65 August 20, 2002 43

Part Number Charts Product Family 0C35

44 August 20, 2002 6881040B65

1 and 2
Index

Level 3 Service Manual Index

0C35
6881040B65

Index

A

alert settings 12
antenna, removing and replacing

B

battery

charge indicator
function

battery, removing and replacing

13

13

C

caller ID 9
Canadian Interference-Causing Equipment regulations
changes

product
commands, manual test mode
copyrights

computer software

1

2

D

disassembly 20
display assembly, removing and replacing

E

endo housing, removing and replacing 23
exploded view diagram
exploded view parts list

40

41

F

FCC rules 1
features

caller ID

chat messaging

SIM Toolkit

text entry

voice recognition

Wireless Access Protocol (WAP)
front endo housing, removing and replacing
front speaker, removing and replacing

9

9

9

9

8

H

housing cover rear, removing and replacing 23

35

20

26

27

8

24

32

I

identification

international mobile station equipment identity
mechanical serial number
product

identification, labels
IMEI
Introduction

1

33

34

1

K

keypad, removing and replacing 31

L

LCD 10
liquid crystal display (LCD)

1

M

manual test mode 35
menu structure
microphone, removing and replacing
model-specific part numbers
MSN

33

12

N

names

product

1

O

operation 10

alert settings
battery
controls, indicators, and I/O connectors
icons

11

alarm
battery charge indicator
home zone
message
real time clock
ringer
roam
service
signal strength
voicemail

LCD

10

menu navigation
menu structure

overview, product

12

13

11

11

11

11

11

11

11

10

12

7

34

33

10

28

42

10

11

11

11

6881040B65 August 20, 2002 Index-1

Level 3 Service Manual Index

P

parts

exploded view diagram

exploded view parts list

model-specific part numbers

replacement parts
product

changes

identification

names
product overview

features
publications, related

1

1

1

7

7

39

40

41

42

39

R

Rear housing cover, removing and replacing 20
rear speaker, removing and replacing
regulatory agency compliance
related publications
removing

antenna

battery

display assembly

endo housing

front endo housing

front speaker

keypad

microhpone

rear housing cover

rear speaker

SIM

transceiver board
replacement parts

ordering
replacing

antenna

battery

display assembly

endo housing

front endo housing

front speaker

keypad

microphone

rear housing cover

rear speaker

SIM

transceiver board
revisions

service manual

26

13, 20

31

22

4

26

20

31

22

39

27

23

24

32

28

20, 23

30

28, 29

27

23

24

32

28

20, 23

30

28, 29

3

1

30

S

serial number

mechanical

service manual

about
audience
conventions
revisions
scope

service policy

customer support
out of box failure
product support

shut down

upon battery removal
SIM Toolkit
SIM, description
SIM, removing and replacing
specifications
subscriber identity module (SIM)
support

customer

product

33

2

2

3

3

2

3

4

3

3

13

9

33

22

5

33

4

3

T

test equipment 19
text entry
tools, disassembly
transceiver board, removing and replacing
troubleshooting

9

19

35

manual test mode

manual test mode commands

troubleshooting chart

35

37

35

V

voice recognition 8

W

WAP (Wireless Access Protocol) 8
warranty service

3

28, 29

6881040B65 August 20, 2002 Index-2

MOTOROLA, the Stylized M Logo, and all other trademarks indicated as such herein are trademarks of Motorola, Inc

Truesync is a trademark of Starfish Software, Inc..

® Reg. U.S. Pat. & Tm. Off.

 2002 Motorola, Inc.

All rights reserved.

Personal Communications Sector,

1500 Gateway Blvd.

Boynton Beach, FL 33426-8292

6881040B65

6881040B65-O

TX_EN

E
V

I
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D

_
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A

STDA
SRDA

A10 A11

RESETB
WDOGB

TRST

NC

RF_REG

DSP_DEB

TDO

TDI
TMS
TCK

IO_2.65V

NC

RX_TUNE

TX_OUT_HI
TX_OUT_LO

SF_REG_OUT

SYNTH_FB_P

SYNTH_FB_N

T
U
O

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G
E
R

_
F

S

SDATA_L CD_DATA(7)

RX_DCS

RX_GSM

ANTENNA_PAD

FL130

RF_REG

RX_EN

U150

G
A
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F

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PA_REF

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CK0

TOUT8

STANDBY_TODAI

RF_CS

SPI_CS3

USB_VMOUT

USB_XRXD

IRQ
CS1B
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PC12
TRK_CLK
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SC0A

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SPI_CS1
SPI_CS2

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RTCK

MCU_DEB

DSP_DEB

SJC_MOD

WDOGB

USB_TXENB

USB_VPIN
USB_VMIN
USB_XRXD

USB_VPOUT

USB_VMOUT

USB_SUSPEND

SYNTH_FB_P
SYNTH_FB_N

AOC_Drive

PA_REF

PA_DET

LOW_BATT_B

RF_REG

LCD_CS
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LCD_RS
LCD_CLK
SDATA_LCD_DATA(7)
IO_2.65V

IO_2,65V

Y901

26Mhz

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RFDET_FLAG
SC2A
IRQ
INT0
RX_ANT_EN
EXC_EN
TOUT9
TOUT8
TX_EN
GSMB_DCS
TOUT5
RX_EN

CKO

EB1B
EB0B

ECBB
LBAB

BURSTCLK
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PC12

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SIM_GND

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SIM_VCC

SIM_GND

OEB
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EB0B
EB1B
CS1B

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IO_2,65V

USB_DET

TP_USB_DET

J900

B+

USB_VMOUT

USB_SUSPEND

VDETECT

EXT_B+

USB_VCC
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USB_DPOS

USB_TX ENB

USB_VPOUT

SOFTCON

EXT_B+

USB_VCC

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CHRG_SW

CHRG_TY P

IO_2,65V

LED_CNTRL

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USB_XRXD

USB_VPIN
USB_VMIN

S800_COM

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USB_DPOS
USB_DNEG

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TRK_CLK

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KBR1

KBR4

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KBR6

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PWR_SW

BB_I

BB_IX

BB_Q

BB_QX

WDOGB

P800

TP_BATT+

S800_PORT_1

EXT_B+

S800_COM

IO_2,65V

S800_PORT_1

S800

ADC_DATA

TP_GND_P800

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DISABLE

S800_COM

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J930

VR904

U902

J910

VR902

S506

S503

S520

DATA(15:0)

S504

S505

S512

S509

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DH2_HIB_DISB

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S510

S522

S514

S511

S516

S523

S515

S517

S519

S508

S513

S521

C330 / C331 / C332 SCHEMATICS

0
0
1

H
S

BOARD LAYOUT - PAGE 1/2

SH200

SH300

0
0
4

H
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BOARD LAYOUT - PAGE 2/2

C330 / C331 / C332 SIGNAL FLOW - PAGE 1/2

0

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39

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S800_PORT_2_TOP

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28
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H4

H5

G3

F4

F5

C3

A1

z
H

0

k

0

8

9

6

7

,

Y

2

3

SIM_VCC

SIM_RST

SIM_CLK

IO_2.65V

SIM_GND

NC

SIM_DIO

0

0

8

J

J900

Charger Jack

TP5013

TP5012 TP5015

Accessory Conn .

J600

EXC_EN

GSMB_DCS TX_EN

C

RX_ANT_EN

AOC_DRIVE

RFDET_FLAG

RF_REG VAG_CODEC VCCQ DIG_1.875V

AUD_2.65V

VM_REG

SCKA STDA SC2ASRDA

TX MIC LINE

A

RX S P EAK ER L INE (SP K1)

B

RX SPE AK ER LI NE (SP K2)

C

C330 / C331 / C332 SIGNAL FLOW - PAGE 2/2

ANTENNA_GND SC0A RF_CS USB_DET

TP_

ANTE NNA_GND

J 20 0 0

1

2

3

4

5

6

7

8

9

4

.

1
0
9

U
_

P
N
D

T
C
A
T
N
O
C

R
E
K
A
E
P
S

6
P

_
1
0

L
3

C

TP_

S800_PORT

_2_BOT

B

9
6
9
8
8
4
8

S
R

P

S800_PORT_2_BOT

IRQ

SDATA _LCD _DATA(7)

GND_P800

G
2

0
A

T
d

n
a

B
l
a
u

D

C E B U S C O N N

LC D _C S

RE S ET B

LC D _ RS

LC D _ CL K

SD A TA _L C D_ D AT A( 7)

IO _2 .6 5V

IO _2 .6 5V

G RO U N D

G RO U N D

PROTECTION Cc t.

PC12

TP_

GND_P800

TP5047

BATT+

TP961

TP5026

TP5049

TP_B ATT+

SPI_CS3

TP_U SB_DET

TP5042

TOUT8TRK_CLK

TP5031

TP5045

TP5035

TCK PWR_SW_BOT GR OU ND

CKO

TP5017

0
0
0
2
J
_

P
N
D

TCK

T
C
A

T
N
O
C

Y
A
L
P
S

I
D

STANDBY_TODAI

TP5016

DSP_DEB

TP5019

PWR_SW_BOT

GROUND

TDI CLK_32K

TP5036

TP5005

TP5004 TP5006

USB_VMOUT

TP5003

TP5009

TP5032

TMS

TP5002

TP5008

TP5000

TP5007

TP5048

TP5010

TP5001

TP5021

TP5011

TP5044

TDO

SJC_MOD

TP503 3

TRST

MOD GROUND USB_XRX DNCNC

IO_2.65V WDOGB

A

DNP_J930

MIC CON.

TX MIC LINE

A

RX SP EAK ER LINE (S PK1)

B

RX SP EAK ER LINE (S PK2)

C

RESETB