Motorola® Inc. maintains a worldwide organization that is dedicated to provide
responsive, full-service customer support. Motorola products are serviced by an
international network of company-operated product care centers as well as
authorized independent service firms.
Available on a contract basis, Motorola Inc. offers comprehensive maintenance and
installation programs which enable customers to meet requirements for reliable,
continuous communications.
To learn more about the wide range of Motorola service programs, contact your local
Motorola products representative or the nearest Customer Service Manager.
Product Identification
Motorola products are identified by the model number on the housing. Use the entire
model number when inquiring about the product. Numbers are also assigned to
chassis and kits. Use these numbers when requesting information or ordering
replacement parts.
Product Names
Product names included in Product Family 0C35 (C330 Series) telephones are listed
on the front cover. Product names are subject to change without notice. Some
product names, as well as some frequency bands, are available only in certain
markets.
Product Changes
When electrical, mechanical or production changes are incorporated into Motorola
products, a revision letter is assigned to the chassis or kit affected, for example;
-A, -B, or -C, and so on.
The chassis or kit number, complete with revision number is imprinted during
production. The revision letter is an integral part of the chassis or kit number and
is also listed on schematic diagrams and printed circuit board layouts.
Regulatory Agency Compliance
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following conditions:
1. This device may not cause any harmful interference, and
2. must accept interference received, including interference that may cause
undesired operation.
This class B device also complies with all requirements of the Canadian
Interference-Causing Equipment Regulations (ICES-003).
Cet appareil numérique de la classe B respecte toutes les exigences du Règlement
sur le matériel brouilleur du Canada.
6881040B65 August 20, 2002 1
6881040B65
0C35
IntroductionProduct Family 0C35
1 and 2
Computer Program Copyrights
The Motorola products described in this manual may include Motorola computer
programs stored in semiconductor memories or other media that are copyrighted
with all rights reserved worldwide to Motorola. Laws in the United States and other
countries preserve for Motorola, Inc. certain exclusive rights to the copyrighted
computer programs, including the exclusive right to copy, reproduce, modify,
decompile, disassemble, and reverse-engineer the Motorola computer programs in
any manner or form without Motorola's prior written consent. Furthermore, the
purchase of Motorola products shall not be deemed to grant either directly or by
implication, estoppel, or otherwise, any license or rights under the copyrights,
patents, or patent applications of Motorola, except for a nonexclusive license to use
the Motorola product and the Motorola computer programs with the Motorola
product.
About This Service Manual
Using this service manual and the suggestions contained in it assures proper
installation, operation, and maintenance of C330 Series telephones. Refer questions
about this manual to the nearest Customer Service Manager.
A product family is the group of products having the same Account Product Code
(APC). To locate the APC on a device, refer to “Mechanical Serial Number (MSN)”
later in this manual.
Audience
This document aids service personnel in testing and repairing C330 Series
telephones. Service personnel should be familiar with electronic assembly, testing,
and troubleshooting methods, and with the operation and use of associated test
equipment.
Use of this document assures proper installation, operation, and maintenance of
Motorola products and equipment. It contains all service information required for
the equipment described and is current as of the printing date.
Scope
The scope of this document is to provide the reader with basic information relating
to C330 Series telephones, and also to provide procedures and processes for
repairing the units at Level 1 and 2 service centers including:
•Unit swap out
• Repairing of mechanical faults
• Basic modular troubleshooting
• Testing and verification of unit functionality
• Initiate warranty claims and send faulty modules to Level 3 or 4 repair
centers.
2 August 20, 2002 6881040B65
Level 3 Service Manual Introduction
Conventions
Special characters and typefaces, listed and described below, are used in this
publication to emphasize certain types of information.
➧
G
E
E
Revisions
Any changes that occur after manuals are printed are described in publication
revision bulletins (PMRs). These bulletins provide change information that can
include new parts listing data, schematic diagrams, and printed board layouts.
Warranty Service Policy
Note: Emphasizes additional information pertinent to the subject
matter.
Caution: Emphasizes information about actions which may result in
equipment damage.
Warning: Emphasizes information about actions which may result
in personal injury.
Keys to be pressed are represented graphically. For example, instead of “Press
the Enter Key”, you will see “Press
Information from a screen is shown in text as similar as possible to what
appears in the display. For example,
Information that you need to type is printed in boldface type
E”.
ALERTS or ALERTS or ALERTS.
The product will be sold with the standard 12 months warranty terms and
conditions. Accidental damage, misuse, and extended warranties offered by
retailers are not supported under warranty. Non warranty repairs are available at
agreed fixed repair prices.
Out of Box Failure Policy
The standard out of box failure criteria applies. Customer units that fail very early
on after the date of sale, are to be returned to Manufacturing for root cause analysis,
to guard against epidemic criteria. Manufacturing to bear the costs of early life
failure.
Product Support
Customer’s original units will be repaired but not refurbished as standard.
Appointed Motorola Service Hubs will perform warranty and non-warranty field
service for level 2 (assemblies) and level 3 (limited PCB component). The Motorola
HTC centers will perform level 4 (full component) repairs.
6881040B65 August 20, 2002 3
IntroductionProduct Family 0C35
Customer Support
Customer support is available through dedicated Call Centers and in-country help
desks. Product Service training should be arranged through the local Motorola
Support Center.
Parts Replacement
When ordering replacement parts or equipment, include the Motorola part number
and description used in the service manual or supplement.
When ordering crystals or channel elements, specify the Motorola part number,
description, crystal frequency, and operating frequency desired.
When the Motorola part number of a component is not known, use the product model
number or other related major assembly along with a description of the related
major assembly and of the component in question.
In the U.S.A., to contact Motorola, Inc. on your TTY, call: 800-793-7834
Accessories and Aftermarket Division (AAD)
Replacement parts, test equipment, and manuals can be ordered from AAD.
U.S.A.Outside U.S.A.
Phone: 800-422-4210Phone: 847-538-8023
FAX: 800-622-6210FAX: 847-576-3023
To order spare parts in the EMEA region call +44 131 479 1274.
To order spare parts in Asia call +65 648 62995.
4 August 20, 2002 6881040B65
Level 3 Service Manual Specifications
Specifications
General Function Specification
Frequency Range GSM 850
Frequency Range GSM 900
Frequency Range DCS 1800
Frequency Range PCS 1900
Channel Spacing200 kHz
Channels
ModulationGMSK at BT = 0.3
Transmitter Phase Accuracy5 Degrees RMS, 20 Degrees peak
Duplex Spacing45 MHz GSM, 95 MHz DCS, 80 MHz PCS
Frequency Stability± 0.10 ppm of the downlink frequency (Rx)
Operating Voltage
Average Transmit Current300 mA max
Average Stand-by Current4.0 mA max (DRX2), 2.0 mA max (DRX9)
Dimensions
Size (Volume)105 cc (6.4 in
Weight106 gm (3.74 oz) with cell
Temperature Range-10° C to +55° C (+15° F to +130° F)
Battery Life, 600 mAh Li Ion BatteryTalk time up to 300 minutes
824-848 MHz Tx
869-893 MHz Rx
880-915 MHz Tx (with EGSM)
925-960 MHZ Rx
1710-1785 MHz Tx
1805-1880 MHz Rx
1850-1910 MHz Tx
1930-1990 MHz Rx
174 EGSM, 374 DCS, 374 PCS, 124 GSM
850 carriers with 8 channels per carrier
+3.0V dc to +4.2V dc (cell)
+4.4V dc to +6.6V dc (external charger jack
with 2.4 K ohm resistor)
130 mm x 46 mm x 24.5 mm
(5.1 inches x 1.8 inches x 0.96 inches)
3
)
Standby time up to 300 hours
All talk and standby times are approximate
and depend on network configuration,
signal strength, and features selected.
Standby times are quoted as a range from
DRX=2 to DRX=9. Talk times are quoted
as a range from DTX off to DTX on.
Transmitter Specification
RF Power Output
Output Impedance50 ohms nominal
Spurious Emissions
Receiver Specification
Receive Sensitivity
RX bit error rate (100k bits) Type II< 2%
Channel Hop Time500 microseconds
Time to CampApproximately 5-10 seconds
Bit Rate13.0 kbps
Frame Duration20 ms
Block Length260 bits
ClassesClass 1 bits = 182 bits; Class 2 bits = 78 bits
Bit Rate with FEC Encoding22.8 kbps
Regular pulse excitation / linear predictive coding
with long term prediction (RPE LPC with LTP)
6 August 20, 2002 6881040B65
Level 3 Service Manual Product Overview
Product Overview
Motorola PF 0C35 mobile telephones feature global system for mobile
communications (GSM) air interface, general packet radio service (GPRS) transport
technology, and wireless application protocol (WAP) Internet browser. The mobile
telephone uses a simplified icon and graphical-based user interface (UI) for easier
operation, allow short message service (SMS) text messaging, and include clock,
alarm, datebook, calculator, and caller profiling personal management tools. The
PF 0C35 is a dual band phone that allows roaming within the GSM 850,GSM 900
MHz and digital cellular system (DCS) 1800 MHz and 1900 PCS bands.
PF 0C35 telephones support GPRS and SMS in addition to traditional circuit
switched transport technologies. GPRS, where available, provides substantial
increases in mobile data communications performance and the efficient use of radio
spectrum. Data transmission rates for GSM networks can potentially increase from
the current rate of 9.6 kbps up to a theoretical maximum of 171.2 kbps. An increased
data rate is by no means the only benefit provided by GPRS. A key advantage is
the provision of a permanent virtual connection to the network. This “always on”
connection is possible because GPRS uses packet data transfer so that, for example,
email can be downloaded in “background mode.” There is no need for the user to reconnect before requesting a service, eliminating connection set-up delays and
adding convenience and immediacy to data services access. The “virtual” nature of
this connection means that network resources are not consumed during periods
when a user is not actually sending or receiving data.
The telephones are made of polycarbonate plastic with a metal enclosure. The
display and speaker, as well as the 18-key keypad, transceiver printed circuit board
(PCB), microphone, charger and headphone connectors, and power button are
contained within the candy bar form-factor housing. The 600 mAh Lithium Ion (Li
Ion) battery provides more than 300 minutes of talk time with up to 300 hours of
standby time
which fit into the SIM holder under the rear housing cover. These telephones feature
a 96 x 64 pixel 900 square millimeter high-resolution graphics display and an
internal antenna.
1
. The phone accepts 3V mini subscriber identity module (SIM) cards
Features
PF 0C35 telephones use advanced, self-contained, sealed, custom integrated
circuits to perform the complex functions required for GSM GPRS communication.
Aside from the space and weight advantage, microcircuits enhance basic reliability,
simplify maintenance, and provide a wide variety of operational functions.
Features available in this family of telephones include:
• Lower voltage technology that provides increased standby and talk times
• Extended GSM (EGSM) channels
• Tri-coder/decoder (CODEC) that allows full rate, half rate, and enhanced full
rate modes of transmission
• Supports SMS, concatenated SMS, and cell broadcast messages
• Supports GPRS, circuit switched, and SMS networks
• WAP 1.2.1 compliant
2
2
• Super enhanced sound engine
1. All talk and standby times are approximate and depend on network configuration, signal strength, and features selected. Standby
times are quoted as a range from DRX=2 to DRX=9. Talk times are quoted as a range from DTX off to DTX on.
2. Network, subscription and SIM card or service provider dependent feature. Not available in all areas.
6881040B65 August 20, 2002 7
2
Product OverviewProduct Family 0C35
• 96 X 64 pixel grayscale graphical display with 4 lines of text, 1 line of icons,
and 1 line of prompts
• Display zoom
• Display animation
• VibraCall® vibrating alert
• 4-Way navigation key
• Downloadable wallpaper and ring tones
• Voice activation for phone book entries
• Simplified text entry using iTAP™ predictive text entry
• Calling line identification
• Supports call diverting for incoming voice calls
• Supports 3V SIM cards
• SIM Toolkit™ Class 2 (STK)
• Personal management tools calculator with currency converter, real time clock
with date, reminders, and caller profiling
• Phase II Unstructured Supplementary Service Data (USSD)
• Hearing Aid Telephone Interconnection System (HATIS) support
The voice dialing feature allows the user to recall pre-programmed voice numbers
simply by pressing the Voice/Ok key and speaking the desired voice tag. Up to 10
voice tags can be stored.
The user cannot place or receive calls while adding voice tags to the phone’s memory.
Because the GSM standard does not provide the option to store voice tags onto the
SIM card, voice tags are added to the phone’s memory.
Wireless Access Protocol (WAP) 1.2 Compliancy
In the WAP environment, access to the Internet is initiated in wireless markup
language (WML), which is derived from hypertext markup language (HTML). The
request is passed to a WAP gateway which retrieves the information from the server
in standard HTML (subsequently filtered to WML) or directly in WML if available.
The information is then passed to the mobile subscriber via the mobile network.
The PF 0C35’s microbrowser can be configured for baud, idle timeout, line type,
phone number, and connection type.
Bitmap image data will download as text. If the image is larger than the screen,
only part of the image will display.
3. Network, subscription and SIM card or service provider dependent feature. Not available in all areas.
8 August 20, 2002 6881040B65
Level 3 Service Manual Product Overview
➧
If the user receives a call while in browser mode, the browser will pause and allow
the user to resume after completing the call.
Simplified Text Entry
iTAP™ predictive text entry. Press a key to generate a character and a dynamic
dictionary uses this to build and display a set of word or name options. The iTAP™
feature may not be available on the phone in all languages.
Caller Line Identification
Upon receipt of a call, the calling party’s phone number is compared to the phone
book. If the number matches a phone book entry, that name will be displayed. If
there is no phone book entry, the incoming phone number will be displayed. In the
event that no caller identification information is available, an incoming call message
is displayed.
User must subscribe to a caller line identification service through their service
➧
provider.
SIM Toolkit™ - Class 2
SIM Application Toolkit is a value-added service delivery mechanism that allows
GSM operators to customize the services they offer their customers, from the
occasional user who requests sports news and traffic alerts, to a high call time
business user who receives stock alerts and checks flight times. Operators can now
create their own value-added services menu quickly and easily in the phone. The
customized menu will appear as the first menu and may be updated over-the-air
with new services when customers request them.
Network Based Chat Messaging
The chat messaging feature provides a constant WAP connection through GPRS to
carrier, service center, or factory flexed WAP site. The specific site can also be
entered by the user. Chat messaging is a carrier option.
Personal Information Management
The PF0C35 telephone contains a built in calendar with date book reminders and
phonebook that can be synchronized easily to a computer or PDA.
6881040B65 August 20, 2002 9
General OperationProduct Family 0C35
General Operation
Controls, Indicators, and Input / Output (I/O) Connectors
The PF 0C35 telephones’ controls are located on the front of the device, and on the
keyboard as shown in Figure 1. Indicators, in the form of icons, are displayed on
the LCD (see Figure 2).
Internal Antenna
Left Soft Key
Perform functions
identied by left
display prompt.
Menu Key
Power/End Key
Press & hold to
power phone on
& off.
Press & release to
end phone calls,
exit menu system.
Microphone
Earpiece
Headset
Connector Port
Right Soft Ke
Perform functions
identied by right
display prompt.
Send Key
Make and answer
calls, view recent
dialed calls list.
Navigation Key
Scroll through
lists, set volume.
USB Connector Port
Insert accessories.
Power Connector Port
Insert charger.
y
020157o
Figure 1. PF 0C35 Telephone Controls and Indicators Locations
Menu Navigation
PF 0C35 telephones are equipped with a simplified icon and graphical-based user
interface. The phone also features a user-definable Quick Access menu that is
accessed by holding down the MENU key. See Figure 3 for details of the PF 0C35
menu structure. A 4-way navigation key allows you to move easily through menus.
Liquid Crystal Display (LCD)
The LCD provides an 900 square millimeter white color backlit grayscale display
with user-adjustable contrast settings for optimum readability in all light
10 August 20, 2002 6881040B65
Level 3 Service Manual General Operation
conditions. The large bit-mapped 96 x 64 pixel display includes up to 4 lines of text,
1 line of icons, and 1 line of prompts.
Display animation makes the phone’s icon menu move smoothly as the user scrolls
up and down.
Whether a phone displays all indicators depends on the programming and services
➧
to which the user subscribes.
Figure 2 shows some common icons displayed on the LCD.
Service
Inidcator
Signal
Strength
Indicator
Alert Type
Indicator
Clock
Figure 2. PF 0C35 Display Icon Indicators
1.Signal Strength shows the strength of the phone’s connection with the
network. Calls cannot be sent or received when the “no signal” indicator is
displayed.
2.In Use Indicator icon indicates a call in progress.
3.Roam Indicator icon appears when the phone uses another network system
outside the user’s home network. When leaving the home network area, the
phone roams, or seeks, another network.
4.Message Waiting Indicator
sage.
5.Voice Message Waiting Indicator
a voicemail message.
6.Battery Level Indicator shows the amount of charge left in the battery.
7.Real Time Clock shows the current time.
8.Menu Indicator provides access to the phone’s main menu.
9.GPRS Indicator
mode.
10. Alert Setting Indicator indicates the phones current ringer alert setting.
4
indicates when the phone is currently functioning in GPRS
In Use
Indicator
5FO,=E
x
Menu Indicator
4
appears when the phone receives a text mes-
Roam
Indicator
12:00pm
M
4
icon indicates when the phone receives
Text Entry
Indicator
(if applies)
Message
Indicator
Battery
Level
Indicator
020158o
4. Network, subscription and SIM card or service provider dependent feature. Not available in all areas.
6881040B65 August 20, 2002 11
General OperationProduct Family 0C35
User Interface Menu Structure
Figure 3 shows the PF 0C35 telephone menu structure.
Main Menu
Recent Calls
Received Calls
Dialed Calls
Notepad
Call Times
Call Cost
Service Dial
Fixed Dial
Phonebook
Datebook
Quick Dial
Messages
Voicemail
Text Msgs
Browser Alerts
Info Services
Quick Notes
Outbox
Drafts
2Click
Voice Dial
SIM Applications
WebAccess
Calculator
Games
Settings
Settings Menu
Ring/Vibrate
Alert
Alert Detail
My Tones
Call Forward
Voice Calls
Fax Calls
Data Calls
Cancel All
Forward Status
Phone Status
My Tel. Numbers
Credit Info/Available
Active Line
Battery Meter
Other Information
Browser Setup
In-Call Setup
In-Call Timer
Call Cost Setup
My Caller ID
Talk and Fax
Answer Options
Call Waiting
Time and Date
1-Touch Dial
Backlight
Zoom
Scroll
Animation
Language
Battery Save
Contrast
DTMF
Master Reset
Master Clear
Network
Car Settings
Headset
020159o
Figure 3. PF 0C35 Menu Structure
Alert Settings
In addition to preset ring tones, PF 0C35 telephones allow the user to download
additional ring tones via SMS to your PC. (Availability is carrier and Network
dependant).
Motorola PF 0C35 phones incorporate the VibraCall® discreet vibrating alert that
helps to avoid disturbing others when a ringing phone is unacceptable.
Alerts can be set to ring only, vibrate only, vibrate then ring, or no ring or vibrate
Additionally, the profiling feature allows users to identify incoming calls by a
specific ringer tone.
12 August 20, 2002 6881040B65
Level 3 Service Manual General Operation
Battery Information
Battery Charge Indicator
The telephone displays a battery charge indicator icon in the idle screen to indicate
the battery charge level. The gauge shows four levels: 100%, 66%, 33%, and Low
Battery.
Embedded Battery Removal
Removing the battery causes the device to immediately shut down and any pending
work (partially entered phone book entries or outgoing messages, for example) is
lost.
All batteries can cause property damage and/or bodily injury such as burns if a
conductive material such as jewelry, keys, or beaded chains touch exposed terminals.
E
The conductive material may complete an electrical circuit (short circuit) and
become quite hot. Exercise care in handling any charged battery, particularly when
placing it inside a pocket, purse, or other container with metal objects.
G
➧
G
If the battery is removed while receiving a message, the message will be lost.
To ensure proper memory retention, turn the phone OFF before removing the
battery. Immediately replace the old battery with a fresh battery.
Ensure battery switch is always in the ON position.
6881040B65 August 20, 2002 13
General OperationProduct Family 0C35
Battery Date Code
The battery date code is a 15 position alphanumeric code that provides, back end
manufacture site information, year and week of manufacture date, cell type and
vendor information.
The battery date code is used for cell phone batteries that were manufactured
beginning in March 2000. The following paragraphs provide more detail about the
battery date code.
1.Backend Pack Manufacturing Site (first position of battery code)
A = Motorola PenangJ= ESG, ChihuahuaS = T.D.I Scotland
B = T.D.I. MexicoK= T.D.I. RomeovilleT = T.D.I Downers