Motorola, Inc.
Consumer Advocacy Office
1307 East Algonquin Road
Schaumburg, IL 60196
www.hellomoto.c om
1-800-331-6456 (United States)
1-888-390-6456 (TTY/TDD United States for hearing impaired)
1-800-461-4575 (Canada)
Certain mobile phone features are dependent on the capabilities and
settings of your service provider’s network. Additionally, certain features
may not be activated by your service provider, and/or the provider's
network settings may limit the feature’s functionality. Always contact your
service provider about feature availability and functionality. All features,
functionality, and other product specifications, as well as the information
contained in this user's guide are based upon the latest available
information and are believed to be accurate at the time of printing.
Motorola reserves the right to change or modify any information or
specifications without notice or obligation.
MOTOROLA and the Stylized M Logo are registered in the US Patent &
Trademark Office. All other product or service names are the property of
their respective owners.
The Motorola products described in this manual may include copyrighted
Motorola and third-p arty software stored in semiconductor memories or
other media. Laws in the United States and other countries preserve for
Motorola and third-party software providers certain exclusive rights for
copyrighted software, such as the exclusive rights to distribute or
reproduce the copy righted software. Accordingl y, any copyrighted software
contained in the Motorola products may not be modified, reverseengineered, distributed, or reproduced in any manner to the extent
allowed by law. Furthermore, the purchase of the Motorola products shall
not be deemed to grant either directly or by implication, estoppel, or
otherwise, any license under the copyrights, patents, or patent
applications of Motorola or any third-party software provider, except for
the normal, non-exclusive, royalty-free license to use that arises by
operation of law in the sale of a product.
Sprint is committed to bringing you the best wireless technology
available. We built our complete, nationwide network from
the ground up, so all your services – whether it’s Voicemail,
Caller ID, email, or Sprint PCS Vision® – will work the same
wherever you go on the Nationwide Sprint PCS Network.
This guide will familiarize you with our technology and your
new phone through simple, easy-to-follow instructions. It’s
all right here – from setting up your account passwords and
voicemail to using the most advanced features of Sprint PCS
Vision.
Welcome and thank you for choosing Sprint.
i
Introduction
This Phone Guide introduces you to Sprint PCS Service and all
the features of your new phone. It’s divided into four
sections:
⽧
Section 1: Getting Started
⽧
Section 2: Your Phone
⽧
Section 3: Sprint PCS Service Features
⽧
Section 4: Safety and Warranty Information
Throughout this guide, you'll find tips that highlight special
shortcuts and timely reminders to help you make the most of
your new phone and service. The Table of Contents and Index
will also help you quickly locate specific information.
You'll get the most out of your phone if you read each section.
However, if you'd like to get right to a specific feature, simply
locate that section in the Table of Contents and go directly to
that page. Follow the instructions in that section, and you'll
be ready to use your phone in no time.
Phone
Guide
Note:
WARN IN G
ii
Due to updates in phone software, this printed guide
may not be the most current version for your phone.
Visi t
www.sp rin t.c om
the most recent version of the phone guide.
Please refer to the
on page 134 to learn about information that will help
you safely use your phone. Failure to read and follow the
Important Safety Information in this phone guide may
result in serious bodily injury, death, or property
damage.
and sign on to
Impor tant Safety Infor mation
My PCS
to access
section
You r P hon e’s Menu
The following list outlines your phone’s menu structure. For
more information about navigating through the menus,
please see “Navigating Through Phone Menus” on page 22.
1: Get New2: My Content Manager 3.Instant Messaging
iv
SETTINGS
1: S
OUNDS
1: Ringer Type
1: Call with ID
2: Call without ID
3: Text Message
4: Voicemail
5: Calendar
6: Alarm
7: Roam Ringer
2: Volume
1: Ringer
2: Messaging (Text Message / Voicemail)
1: Use Ringer Volume 2: Separate Volume3: Always Vibrate
3: Calendar (U se Ringer Volume / Separate Volume)
1: Use Ringer Volume 2: Separate Volume3: Always Vibrate
4: Ala rm ( Use Ring er Vo lum e / S epa rate Volu me)
1: Use Ringer Volume 2: Separate Volume3: Always Vibrate
5: Applications (Use Ringer Volume / Separate Volume)
1: Use Ringer Volume 2: Separate Volume3: Always Vibrate
6: Power On
7: Key Beep
8: Voice Call
9: Speaker Phone
0: Reset Volumes
3: Alerts
1: Service (On / Off)
2: Minute Beep (On / Off)
3: Call Lost (On / Off)
4: Connect (On / Off)
v
2: D
ISPLAY
1: Screensaver
2: Standby Display
1: Clock Type (Analog / Digital)
2: Navigation Key Display (Hide / Show)
3: Backlight Control
1: Flip Open2: 10 sec3: 30 sec
4: 50 sec
4: Status Light (On / Off)
5: Greeting Banner
6: Menu Style
1: Grid Menu2: List Menu3: Tab Menu
7: Assign Keys
1: Up
2: Down
3: Left
4: Right
8: Set Time/Date
1: Set Time Format (12H / 24H)
2: Set Date Format
9: Incoming Calls
1: Call with ID (select image)
2:
Call without ID (select image)
3: PCS V
ISION
1: PCS Vision (Enable / Disable)
2: Net Guard (On / Off)
3: Update Vision Profile
4: R
OAMING
1: Set Mode
1: Sprint Only2: Automatic3: Roaming Only
vi
2: Call Guard (On / Off)
3: Data Roam Guard (Always Ask / Never Ask)
5: L
OCATION
(ON/OFF)
6: S
ECURITY
1: Lock Code
1: Lock Now2: Unlock3: Lock on Power Up
2: Change Lock Code
3: Limit Use
1: Lock Contacts
1: Unlock2: Lock3: View Only
2: Lock Vision (Unlock / Lock)
3: Restrict Outgoing Calls
1: All2: None3: Except Contacts
1: Restrict Incoming Calls
1: All2: None3: Except Contacts
4: Erase Contacts (Yes / No)
5: Erase My Content (Yes / No)
6: Reset Phone (Yes / No)
7: Special Numbers
7: O
THERS
1: Language (English / Español)
2: Answer Options
1: Any Key 2: Auto 3: Open
4: [Talk] Key
3: Speed Dial (On / Off)
4: Abbreviated Dial (On / Off)
5: Auto Redial (On / Off)
6: Airplane Mode
1: On2: Off3: On at Power Up
vii
7: TTY
1: Disable2: TTY3: VCO
4. HCO
8: Text Input
1: Personal Dictionary (On / Off)
2: Word Pop-up List (Manual / Automatic)
3: Word Completion (On / Off)
9: Update Phone SW
8: P
HONE INFO
1: My Phone #
2: Version
3: Advanced
viii
Getting Started
Section 1
Section 1A
Setting Up Service
In This Section
⽧
Getting Started With Sprint PCS Service
⽧
Setting Up Your Voicemail
⽧
Sprint PCS Account Passwords
⽧
Getting Help
Setting up service on your new phone is quick and easy. This
section walks you through the necessary steps to unlock your
phone, set up your voicemail, establish passwords, and
contact Sprint for assistance with your Sprint PCS Service.
2Section 1A: Setting Up Service
Getting Started With Sprint PCS Service
Determining if Your Phone is Already Activated
If you purchased your phone at a Sprint Store, it is probably
activated, unlocked, and ready to use. If you received your
phone in the mail, it probably has been activated; all you
need to do is unlock it.
If your phone is not activated, please refer to the activation
card included with your phone.
Unlocking Your Phone
To unlock your phone, follow these easy steps:
1.
Press and hold O to turn the phone on.
2.
Press Unlock (right softkey).
To select a softkey, press the softkey button directly below the
Note:
softkey text that appears at the bottom left and bottom right
of your phone’s display screen. Softkey actions change
according to the screen you’re viewing and will not appear if
there is no corresponding action available.
3.
Enter your four-digit lock code. (For security purposes,
the code is not visible as you type.)
If you can’t recall your lock code, try using the last four digits
Tip:
of either your Social Se curity number or wireless phone
number or try 0000 or NATL (6285). If none of these work, call
Sprint Customer Service at 1-888-211-4PCS (4727).
Setting Up Service
Section 1A: Setting Up Service3
Setting Up Your Voicemail
All unanswered calls to your phone are automatically
transferred to your voicemail, even if your phone is in use or
turned off. Therefore, you will want to set up your voicemail
and personal greeting as soon as your phone is activated.
To set up your voicemail:
1.
From standby mode, press and hold 1.
2.
Follow the system prompts to:
䡲
Create your passcode
䡲
Record your name announcement
䡲
Record your greeting
䡲
Choose whether or not to activate One-Touch
Message Access (a feature that lets you access
messages simply by pressing and holding 1,
bypassing the need for you to enter your passcode)
Voicemail Passcode
Note:
If you are concerned about unauthorized access to your
voicemail account, Sprint recommends that you enable your
voicemail passcode.
For more information about using your voicemail, see “Using
Voicemail” on page 92.
4Section 1A: Setting Up Service
Sprint PCS Account Passwords
As a Sprint PCS customer, you enjoy unlimited access to your
personal account information, your voicemail account, and
your Sprint PCS Vision® account. To ensure that no one else
has access to your information, you will need to create
passwords to protect your privacy.
Account Password
If you are the account owner, you'll have an account password
to sign on to
Customer Service. Your default account password is the last
four digits of your Social Security number. If you are not the
account owner (if someone else receives the invoice for your
Sprint PCS Service), you can get a sub-account password at
www.sp rin t.c om
www.sp rin t.c om
.
Voicemail Password
You'll create your voicemail password (or passcode) when you
set up your voicemail. See “Setting Up Your Voicemail” on
page 92 for more information on your voicemail password.
Sprint PCS Vision® Password
With your C290 by Motorola®, you may elect to set up a Sprint PCS
Vision password. This optional password may be used to
authorize purchase of Premium Services content and to
protect personal information on multi-phone accounts.
For more information, or to change your passwords, sign on
www.sp rin t.c om
to
1-888-211-4PCS (4727).
or call Sprint Customer Service at
and to use when calling Sprint
Setting Up Service
Section 1A: Setting Up Service5
Getting Help
Visit www.sprint.com
You can go online to:
䢇
Access your account information.
䢇
Check your minutes used (depending on your
Sprint PCS service plan).
䢇
View and pay your bill.
䢇
Make your life easier by enrolling in Sprint PCS online
billing and automatic payment.
䢇
Purchase accessories.
䢇
Shop for the latest Sprint PCS phones.
䢇
View available Sprint PCS service plans and options.
䢇
Learn more about Sprint PCS Vision® and other great
products like Sprint PCS® Picture Mail, games, ringers,
screen savers, and more.
Reaching Sprint Customer Service
You can reach Sprint Customer Service many different ways:
䢇
Dial
*2N
䢇
Sign on to your account at
䢇
Call us toll-free at 1-888-211-4727 (Consumer customers)
or 1-888-788-4727 (Business customers).
䢇
Write to us at Sprint Customer Service, P.O. Box 8077,
London, KY 40742.
on your wireless phone.
www.s prin t.c om
.
6Section 1A: Setting Up Service
Receiving Automated Invoicing Information
For your convenience, your phone gives you access to
invoicing information on your Sprint PCS account. This
information includes balance due, payment received,
invoicing cycle, and an estimate of the number of minutes
used since your last invoicing cycle.
To access automated invoicing information:
䊳
Press
*4N
This service may not be available in all Affiliate areas.
Note:
.
Sprint 411
You have access to a variety of services and information
through Sprint 411, including residential, business, and
government listings; movie listings or showtimes; driving
directions, restaurant reservations, and major local event
information. You can get up to three pieces of information
per call, and the operator can automatically connect your call
at no additional charge.
There is a per-call charge to use Sprint 411 and you will be
billed for airtime.
To call Sprint 411:
䊳
Press
411N
.
Setting Up Service
Section 1A: Setting Up Service7
Sprint PCS Operator Services
Sprint PCS Operator Services provides assistance when
placing collect calls or when placing calls billed to a local
telephone calling card or third party.
To access Sprint PCS Operator Services:
䊳
Press
0N
.
For more information or to see the latest in products and
services, visit us online at
www.sp rin t.c om
.
8Section 1A: Setting Up Service
Your Phone
Section 2
Section 2A
Your Phone: The Basics
In This Section
⽧
Front View of Your Phone
⽧
Viewing the Display Screen
⽧
Features of Your Phone
⽧
Turning Your Phone On and Off
⽧
Using Your Phone’s Battery and Charger
⽧
Navigating Through Phone Menus
⽧
Displaying Your Phone Number
⽧
Making and Answering Calls
⽧
Entering Text
Your phone is packed with features that simplify your life and
expand your ability to stay connected to the people and
information that are important to you. This section will guide
you through the basic functions and calling features of your
phone.
10Section 2A: Your Phone: The Basics
Front View of Your Phone
1. Signal Strength
Indicator
2. Headset Jack
(behind flip)
3. Softkey Buttons
4. Volume Control
5. Smart Key
6. Talk
7. Back (Clear)
8. Accessory Jack
17. Earpiece
16. Battery Strength
Indicato r
15. Display Screen
14. Indicator Light
13. OK
12. End (Power)
11. Navigation Key
10. Microphone
Phone Basics
9. Charger Jack
Section 2A: Your Phone: The Basics11
Key Functions
1.
Signal Strength Indicator represents the signal strength
by displaying bars. The more bars displayed, the better
the signal strength.
2.
Headset Jack allows you to plug in an optional headset
for convenient, hands-free conversations. CAUTION!
Inserting an accessory into the incorrect jack may
damage the phone.
The use of wireless phones while driving may cause
Note:
distraction. Discontinue a call if you can’t concentrate on
driving. Additionally, the use of wireless devices and their
accessories may be prohibited or restricted in certain areas.
Always obey the laws and regulations on the use of these
products.
3.
Softkey Buttons let you select softkey actions or menu
items corresponding to the bottom left and right lines
on the display screen.
4.
Vol um e Co ntr ol allows you to adjust the ringer volume in
standby mode (with the flip open) or adjust the voice
volume duri ng a ca ll. Th e volume key can also be use d to
scroll up or down to navigate through the different
menu options. To mute the ringer during an incoming
call, press the volume key up or down.
5.
Smart Key usually does the same thing as pressing r.
During a call, you can turn your speakerphone on or off
by holding this key until you see Speakerphone in the
display.
6.
Tal k allows you to place or receive calls, answer Call
Waiting, use Three-Way Calling, or activate Voice Dial.
7.
Back (Clear) deletes characters from the display in text
entry mode. When in a menu, press the Back key to
return to the previous menu. This key also allows you to
12Section 2A: Your Phone: The Basics
return to the previous screen in a Sprint PCS Vision
session.
8.
Accessory Jack allows you to connect optional
accessories, such as a USB cable. CAUTION! Inserting
an accessory into the incorrect jack may damage the
phone.
9.
Charger Jack connects the phone to the battery charger.
10.
Microphone allows the other caller to hear you clearly
when you are speaking to them.
11.
Navigation Key scrolls through the phone’s menu
options and acts as a shortcut key from standby mode.
䡲
Press Up to access Alarm Clock.
䡲
Press Down to access My Content.
䡲
Press Right to view your Voice Records.
䡲
Press Left to view your Calendar.
12.
End (Power) ends a call. Press and hold this key for two
seconds to turn your phone on or off. While in the main
menu, it returns the phone to standby mode and
cancels your input. When you receive an incoming call,
press to enter silent mode and mute the ringer.
13.
OK selects the highlighted choice when navigating
r
through a menu. In standby mode, press
to display
the main menu.
14.
Indicator Light illuminates for the following:
䡲
It flashes green when the battery is charging.
䡲
It flashes red when the battery is low.
䡲
It flashes red and green for an incoming call.
䡲
It flashes orange and green for an incoming message
or other alert.
15.
Display Screen displays all the information needed to
operate your phone, such as the call status, the
Phone Basics
Section 2A: Your Phone: The Basics13
contacts, the date and time, the signal and battery
strength, etc.
16.
Battery Strength Indicator represents the amount of
remaining battery charge currently available in your
phone. When all bars are displayed in the battery icon,
the phone’s battery is fully charged. When no bars are
displayed, the phone’s battery is completely discharged
or empty.
17.
Earpiece lets you hear the caller and automated
prompts.
14Section 2A: Your Phone: The Basics
Viewing the Display Screen
Your phone’s display screen provides a wealth of information
about your phone’s status and options. This list identifies the
symbols you’ll see on your phone’s display screen:
shows your current signal strength. (The more lines
you have, the stronger your signal.)
indicates you are “roaming” off the enhanced
Nationwide Sprint PCS Network.
tells you a call is in progress.
indicates your phone is using SSL (Secure Sockets
Layer) protocol for client/server communication.
means you missed a call.
indicates your Sprint PCS Vision connection is active
(ready to transfer data). When data is being
transferred, the icon blinks.
indicates you have voicemail messages. (Press and
hold
1
to call your voicemail box.) A purple
envelope means you also have a text message.
indicates you have new text messages. The icon
flashes for urgent messages.
indicates your phone’s location feature is on.
indicates your phone’s location feature is off.
indicates Silence All mode is set.
indicates ringer volume is set to vibrate.
indicates a standard ring mode is set.
Phone Basics
Section 2A: Your Phone: The Basics15
indicates your phone is operating in a TTY mode.
indicates battery charge level (icon shown is full).
Display indicators help you manage your roaming charges by
Note:
letting you know when you’re off the Nationwide Sprint PCS
Network. (For more information, see Section 2D: Controlling
Your Roaming Experience on page 59.)
16Section 2A: Your Phone: The Basics
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