Motorola BLINK83-B, BLINK83-S, BLINK83-W, SCOUT83 User Manual

USER’S GUIDE

Wi-Fi® Video Baby Monitor Camera

Model: BLINK83-B, BLINK83-S, BLINK83-W

The features described in this user’s guide are subject to modifications without prior notice.

This User’s Guide has all the information you need to make the most of your
product.
Please read the Safety Instructions on pages 5 - 6 before you install the unit.

Inside the Box

• 1 x Wi-Fi® Camera Unit

• 1 x Power Adapter

• 1 x Quick Start Guide

• 1 x User Guide

Thank you...

for purchasing your new Motorola Wi-Fi® Video Baby
Monitor Camera

Thank you for purchasing your new Motorola Wi-Fi® Video Baby Monitor Camera.
Now you can view and hear your baby sleep in its room or you can monitor your
older children in their playroom. You can install the Camera App on your iPhone

®

/

iPad

®

or Android™ device and can view the Camera’s video stream from your

PC or Notebook, as well as from your Android™ device or iPhone

®

/iPad®.

Please keep your original dated sales receipt for your records. For warranty
service of your Motorola product, you will need to provide a copy of your dated
sales receipt to confirm warranty status. Registration is not required for warranty
coverage.

For product related questions, please call:

US and Canada 1-888-331-3383

Email: [e-mail]

1. Photo Sensor (Night Vision Mode)

2. Camera Lens

3. Infrared LEDs

4. Power LED

5. Microphone

6. Speaker

7. ON/OFF Switch

8. Power Adapter Socket

9. Antenna

10. Temperature Sensor

11. Pair Key

Overview of your Camera

1

9

11

10

8

2

3

6

5

4

7

PAIR

Important guidelines for installing your Wi-Fi® Camera Unit

• Use of other 2.4 GHz products, such as other wireless networks, Bluetooth®
systems or microwave ovens may cause interference with this product. Keep
the Wi-Fi

®

Camera Unit away from these types of products, or turn them off if

they appear to be causing interference.

• Always ensure that you have a good Wi-Fi

®

connection available.

4 Table of contents

Table of contents

1. Safety Instructions .....................................................................................5

2. System Requirements ............................................................................... 7

3. Getting Started - Connecting Devices ..................................................... 8

3.1 Setup............................................................................................................ 8

3.2 User Account and Camera Setup on Android™ Devices......................... 9

3.2.1 Power ON and connect the BLINK83 camera ........................... 9

3.2.2 Download Hubble for Motorola Monitors application ............... 9

3.2.3 Run Hubble for Motorola Monitors application on your

Android™ device ..................................................................... 10

3.2.4 Add BLINK83 Camera to your account .................................... 11

3.3 User Account and Camera Setup on iPhone®/iPad

® .....................................

15

3.3.1 Power ON and connect the BLINK83 camera ......................... 15

3.3.2 Download Hubble for Motorola Monitors ................................ 15

3.3.3 Run Hubble for Motorola Monitors application on your

iPhone®/iPad® ......................................................................... 16

3.3.4 Add BLINK83 Camera to your account .................................... 17

4. Camera .................................................................................................... 21

4.1 Connecting the Camera to Power........................................................... 21

4.2 Camera Functions:

Working with Android™ devices ............................................................ 21

4.2.1 Add more cameras ................................................................... 21

4.2.2 Remove a Camera .................................................................... 23

4.2.3 Change your Account Information .......................................... 23

4.2.4 Camera Settings ....................................................................... 25

4.2.5 General Settings ....................................................................... 26

4.2.6 Features of the Hubble for Motorola Monitors application ..... 27

4.3 Camera Functions:

Working with iPhone®/iPad®.................................................................. 31

4.3.1 Add more cameras ................................................................... 31

4.3.2 Remove a Camera .................................................................... 32

4.3.3 Change your Account Information .......................................... 33

4.3.4 Camera Settings ....................................................................... 34

4.3.5 General Settings ....................................................................... 35

4.3.6 Hubble for Motorola Monitors application Settings ................ 36

4.3.7 Features of the Hubble for Motorola Monitors application ..... 37

4.4 Camera Functions:

Working with your PC/Notebook ............................................................ 41

5. Procedure for Resetting the Camera...................................................... 42

6. Help..........................................................................................................43

7. General Information ................................................................................50

8. Technical Specifications ......................................................................... 56

Safety Instructions 5

ENGLISH

1. Safety Instructions

WARNING:

Strangulation Hazard: Children have
STRANGLED in cords. Keep this cord
out of the reach of children (more than
3ft (1m) away). Never use extension cords
with AC Adapters. Only use the AC
Adapters provided.

6 Safety Instructions

WARNING

This Wi-Fi

®

Camera Unit is compliant with all relevant electromagnetic field
standards and is, when handled as described in the User's Guide, safe to use.
Therefore, always read the instructions in this User's Guide carefully before
using the device.

• Adult assembly is required due to small parts. Keep all small parts away from

children.

• This product is not a toy. Do not allow children to play with it.

• This Wi-Fi

®

Camera Unit is not a substitute for responsible adult supervision.

• Keep this user's guide for future reference.

• Do not cover the Wi-Fi

®

Camera Unit with a towel or blanket.

• Test the Wi-Fi

®

Camera Unit and all its functions so that you are familiar with

it prior to use.

• Do not use the Wi-Fi

®

Camera Unit near water.

• Do not install the Wi-Fi

®

Camera Unit near a heat source.

• Do not touch the plug contacts with sharp or metal objects.

Wi-Fi® CAMERA UNIT SET UP & USE:

● Choose a location for the Wi-Fi® Camera which will provide the best
view of your baby (or whatever else you intend to monitor).

● Place the Wi-Fi

®

Camera Unit on a flat surface, such as a chest of

drawers, desk, shelf or wall-mount it using the keyhole slot in the base.

● NEVER place the Wi-Fi

®

Camera Unit or cords within the crib.

System Requirements 7

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2. System Requirements

Web Portal

• Windows® systems, 7 or 8 (Java browser plug-in needed)

• Mac OS

®

version 10.7 or above

• Internet Explorer

®

version 8.0 or above

• Firefox

®

version 11.0 or above

• Chrome™ version 18.0 or above

• Safari

®

version 5.1 or above

• Java™ version 7 or above

Android™ System

• Version 4.0 or above

iPhone®/iPad® iOS

• Version 7.0 or above

High Speed (Wi-Fi®) Internet

• At least 0.6 Mbps upload bandwidth per camera (you can test your internet
speed on this site: http://www.speedtest.net)

8 Getting Started - Connecting Devices

3. Getting Started - Connecting Devices

How does it work?

When a user tries to access the Camera, our secure server authenticates the
user's identity to permit access to the Camera.

3.1 Setup

Connect the Camera to the power adapter, then plug it into a suitable electrical
outlet and make sure the power switch is in the ON position. The Camera must
be within range of the Wi-Fi

®

router with which you want to connect. Make sure

the password of the router is available for entering during the in-app setup process.

Status of LED Indication:

- Pair / Setup state: LED is red and green and flashing slowly

- Unconnected state: LED is red and flashing slowly

- Connected state: LED is green and always on

- Ready for connection state: LED is green and flashing slowly

Note:

You can only setup via a compatible smartphone or tablet and not via a PC.

Access your

Camera locally

View your Camera from any
compatible device remotely

BLINK83
Camera

Getting Started - Connecting Devices 9

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Android™

3.2 User Account and Camera Setup on Android™

Devices

What you need

• BLINK83 camera

• BLINK83 power adapter

• Device with Android™ system version 4.0 or above

3.2.1 Power ON and connect the BLINK83 camera

• Connect the BLINK83 adapter to a suitable electrical outlet, insert the power
adapter plug into the power adapter socket of the BLINK83 camera.

• Make sure that the ON/OFF button is in the ON position.

• The Camera’s red LED begins to flash after the Camera has finished booting.
When you hear two beeps, this means the Camera is ready for setup.

3.2.2 Download Hubble for Motorola Monitors application

• Go to the Google Play™ Store to search for “Hubble for Motorola Monitors”
application.

• Download the Hubble for Motorola Monitors application from the Google
Play™ Store and install it on your Android™ device.

10 Getting Started - Connecting Devices

3.2.3 Run Hubble for Motorola Monitors application on your
Android™ device

• Ensure your Android™ device is connected to your Wi-Fi® router.

• Run the Hubble for Motorola Monitors application and key in your Hubble

account information, read through the Terms of Service then select “I agree
to the Terms of Service” and tap on Create. (Picture A1)

Note: If you have a Hubble for Motorola Monitors account, please select Already
have a Account? to go to the next step.

A1

Getting Started - Connecting Devices 11

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Android™

3.2.4 Add BLINK83 Camera to your account

• Your new account is created and you are automatically logged in.

• Tap on Add Camera. (Picture A2)

• Tap on Continue. (Picture A3)

• Follow the on-screen setup instructions. (Picture A4)

A2 A3

A4

12 Getting Started - Connecting Devices

• Press and hold the PAIR button for 3 seconds at the bottom of the BLINK83

camera, you will hear a Beep tone and voice “Ready for pairing“ from the
Camera unit, then tap on Search for Camera.

• The App auto searches and connects to your Camera as in the pictures

below (A5 & A6), the Green/Red color LED on the camera are flashing.

A5 A6

Getting Started - Connecting Devices 13

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Android™

• Select Wi-Fi® Network and tap Continue, enter the password for the

selected network then tap on OK. (Picture A7, A8)

• Connecting the Camera to a Wi-Fi

®

network takes a few the minutes and will

show the connection status as displayed below. (Picture A9, A10) If the
connection fails, please tap on the Retry button and repeat the steps in
section 3.2.4.

A7 A8

A9 A10

14 Getting Started - Connecting Devices

• Tap on the camera you wish to view from the camera tab to view the Camera’s

video stream, the Camera’s green LED will start flashing. (Picture A11)

• Tap on the Hubble logo to go back to the Camera tab for a list of available

cameras. (Picture A12)

A11 A12

Getting Started - Connecting Devices 15

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iOS

®

3.3 User Account and Camera Setup on iPhone®/iPad

®

What you need

• BLINK83 camera

• BLINK83 camera power adapter

• iPhone

®

/ iPad® with iOS 7.0 version or up

3.3.1 Power ON and connect the BLINK83 camera

• Connect the BLINK83 adapter to a suitable electrical outlet, insert the plug
into power adapter socket at the bottom of BLINK83 camera.

• Make sure that the ON/OFF button is in the ON position.

• The Camera’s red LED begins to flash after the Camera has finished booting.
When you hear two beeps, this means the Camera is ready for setup.

3.3.2 Download Hubble for Motorola Monitors

• Go to the App Store to search for the “Hubble for Motorola Monitors”
application.

• Download Hubble for Motorola Monitors application and install it on your
iPhone

®

/iPad®.

16 Getting Started - Connecting Devices

3.3.3 Run Hubble for Motorola Monitors application on your
iPhone

®

/iPad

®

• Ensure your iPhone®/iPad® is connected to your Wi-Fi® Router.

• Run the Hubble for Motorola Monitors application and key in your Hubble

account information, read through the Terms of Service then select “I agree
to the Terms of Service” and tap on Create. (Picture i1)

Note: If you have a Hubble for Motorola Monitors account, please select Already
have a Account? to go to the next step.

i1

Getting Started - Connecting Devices 17

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iOS

®

3.3.4 Add BLINK83 Camera to your account

• Your new account is created and you are automatically logged in.

• Tap on Add Camera. (Picture i2)

• Tap on “ BLINK83”. (Picture i3)

• Follow the on-screen instructions to turn on the Bluetooth™ function on your
iPhone/iPad.

i2 i3

FOCUS85

BLINK83

i4

18 Getting Started - Connecting Devices

• Tap on the Home button, then enter the “Settings” menu to turn on the
Bluetooth™ function on your iPhone/iPad.

• Press the HOME button to exit the Settings menu and tap on the “Hubble for
Motorola Monitors” application to enter the start-up screen.

i5 i6

i7

Getting Started - Connecting Devices 19

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iOS

®

• Follow the above steps to find your current Camera ID “CameraHD-

xxxxxxxxxx” , then tap on Continue. Ensure your iPhone

®

or iPad® is

connected to the camera. (Picture i8)

• Select Wi-Fi

®

Network and tap Continue, enter the password for the

selected network and tap Join. (Pictures i9, i10)

i8

i9 i10

20 Getting Started - Connecting Devices

• Connecting the Camera to a Wi-Fi® network takes a few minutes will show the
connection status as displayed below (Pictures i11, i12). If the connection
fails, please tap on the Retry button and repeat the steps in 3.3.4.

• Tap on the camera you wish to view from the Camera tab to view the
Camera’s video stream. (Picture i13)

• Tap on the Hubble logo to go back to the Camera tab for a list of available
cameras. (Picture i14)

i11 i12

i13 i14

Camera 21

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Android™

4. Camera

4.1 Connecting the Camera to Power

• Insert the small end of the Power Adapter into the rear of the Camera and
plug the Power Adapter into a suitable electrical outlet and switch ON.

• Slide the ON/OFF switch to ON, the green Power LED will light up. (Note: To
switch the device off, slide the ON/OFF switch to OFF.)

4.2 Camera Functions:

Working with Android™ devices

• Run the Hubble for Motorola Monitors application on your Android™ device.

• The Camera view appears on the screen.

4.2.1 Add more cameras

• Whilst on the Camera view, tap on the Hubble logo to go to the Camera tab
page. (Picture A13)

• Tap on Add Camera to add more cameras by following the steps for
Android™ device setup in section 3.2.4. (Picture A14)

22 Camera

• Once a Camera has been added, the Camera view will be automatically
displayed.

Note :

You can only have up to 4 cameras connected to one account.

A13 A14

Camera 23

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Android™

4.2.2 Remove a Camera

You can remove a Camera from your account by following these steps:

• Tap the Settings icon on the Camera tab page, then tap on Remove
Camera. (Picture A15)

• Select Ye s to delete the unit from the camera list. (Picture A16)

4.2.3 Change your Account Information

You can change your account information using your Android™ device.

• Tap on the Account tab, your account settings will appear on the screen.
(Picture A17)

• Tap on Change Password to change your password and follow the on-screen
instructions.

• Tap Log Out to log out of your account.

• Tap Subscription, you will be taken to the Cloud Video Recording Service
web page, to obtain more information, please visit our website
http://www.hubbleconnected.com/plans/

.

• Tap on Enable STUN to access Remote Connection Setting , use STUN for
remote by selecting Ye s .

A15 A16

24 Camera

• Tap on Use Remote Only to access the Remote Connection Setting, Use
Remote Only by selecting Ye s .

• Enable Disconnect Alert : When disconnected, the Camera will give a
"beep" alert. Enable the Disconnect Alert by selecting Ye s .

• Tap on Send Log to send your Hubble for Motorola Monitors application
report to our server via e-mail; this should be sent if requested by a customer
service agent.

A17

Camera 25

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Android™

4.2.4 Camera Settings

You can change the Camera Settings by tapping the Settings icon on the
Camera tab page. (Picture A18)

• Tap on Camera Details to review Camera Name, Change Image & show the
Firmware version. (Picture A19)

• Tap on Notification Sensitivity to set the sensitivity of sound & motion
detection, and set Alert of High/Low temperature. (Picture A20)

A18 A19

A20

26 Camera

4.2.5 General Settings

• Tap on the Settings tab.

• Tap on General Settings to change the format of the Clock (12hr/24hr) &
Te m p e r a t u r e (°C / °F). (Picture A21)

• Tap on Do Not Disturb to set the desired time duration and select ON, the
Camera will not send any sound or alert notifications to your Android™
device for the duration of your set time. (Picture A22)

A21 A22

Camera 27

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Android™

4.2.6 Features of the Hubble for Motorola Monitors application

While in Camera View, tap the viewing area, Function Icons will appear as
follows:

Two Way Ta l k – Tap on the Microphone icon to activate the talkback

function on the Camera, press the circle button once to speak. Press again to
switch back to just listening to the Camera. (Pictures A23, A24)

A23 A24

28 Camera

Pan and Tilt Function:

Tap the 4 Way Arrow icon to activate the pan/tilt function. Press the up/down
arrows to tilt the camera up and down, press the left/right arrows to pan the
camera left and right. (Pictures A25, A26)

A25 A26

Camera 29

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Android™

Photo/Video - Take a photo or record a video from your Camera.

Tap the on-screen Video icon to activate the photo/video function. Select the
video record function by selecting the small video icon to the right of the large
blue button, press the large blue button to start recording. The button will turn
red, press again to stop recording. (Pictures A27, A28)

Tap on the small Camera icon to the right of the large blue button to switch
to Camera mode, press the large blue button to capture photos from camera
view. (Picture A29)

A27 A28

A29

30 Camera

Note:

Photos and videos will be stored in the internal flash memory of your device for
Android™, they can be accessed from the Gallery or a Media Player. To play
videos, please use the "Hubble for Motorola Monitors" application or a 3rd party
application, such as MX player (i.e. Google Play™ Store), which is able to play
MJPG (Motionjpeg).

Melody – To play one of the 5 pre-set melodies, tap on Melody to show the

available Melodies and select the one you wish to play on your Camera, tap
again to stop the melody. (Picture A30)

Te m p e r a t u r e – The temperature reading from the temperature sensor on

the back of the Camera will be displayed on your Android™ device (Picture
A31). The readings will turn RED if the temperature exceeds the High/Low
Temperature limit set via the Notification Sensitivity screen. (see section 4.2.4)

A30 A31

Camera 31

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iOS

®

4.3 Camera Functions:
Working with iPhone

®

/iPad

®

• Run the Hubble for Motorola Monitors application on your iPhone

®

/iPad®.

• The Camera view appears on the screen.

4.3.1 Add more cameras

• Whilst in Camera view, tap on Hubble logo to go to the Camera tab page.

(Picture i15)

• Tap on Add Camera to add more cameras by following the steps for

iPhone

®

/iPad® setup 3.3.4. (Picture i16)

• Once a Camera has been added, the Camera view will be automatically

displayed.

Note:

You can only have up to 4 cameras connected to one account.

i15 i16

32 Camera

4.3.2 Remove a Camera

You can remove a camera from your account by following these steps:

• Tap the Settings icon on the Camera tab page, then tap on Remove
Camera. (Picture i17)

• Select Ye s to delete the unit from camera list. (Picture i18)

i17 i18

Camera 33

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iOS

®

4.3.3 Change your Account Information

You can change your account information using your iPhone®/iPad®.

• Tap on the Account tab, your account settings will appear on the screen.

(Picture i19)

• Tap on Change Password to change your password by following the

on-screen instructions.

• Tap on Log Out to log out of your account.

• Tap on Current Plan, you will be taken to the Cloud Video Recording Service

webpage. To obtain more information, please visit our website
www.hubbleconnected.com/motorola/plans.

• Tap on Send Log to send your Hubble for Motorola Monitors application

report to our server via e-mail; this should be sent if requested by a customer
service agent.

i19

34 Camera

4.3.4 Camera Settings

You can change the Camera settings to tap the Settings icon on the Camera
tab page (Picture i20), to review Camera Name, Change Image & show the
Firmware Version (Picture i21).

• Tap on Notification Sensitivity to set the sensitivity of sound & motion
detection, and set Alert of High/Low temperature. (Picture i22)

i20 i21

i22

Camera 35

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iOS

®

4.3.5 General Settings

• Tap on the Settings tab. (Picture i23)

• Tap on General Settings to change the format of the Clock (12hr/24hr) &
Te m p e r a t u r e (°C / °F). (Picture i24)

• Tap on Do Not Disturb to set the desired time duration and select ON, the
Camera will not send any sound or alert notification to your iPhone

®

/iPad®

for the duration of your set time. (Picture i25)

i23 i24

i25

36 Camera

4.3.6 Hubble for Motorola Monitors application Settings

• Select Settings on your iPhone®/iPad®, and the application list will appear,

tap on Hubble for Motorola Monitors , the settings for Hubble for
Motorola Monitors application will be shown on the screen. (Picture i26)

i26

Camera 37

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iOS

®

4.3.7 Features of the Hubble for Motorola Monitors application

While in Camera view, tap the viewing area, Function Icons will appear as
follows:

Two Way Ta l k – Tap on the microphone icon to activate the talkback

function on the Camera, press the circle button once to speak. Press again to
switch back to just listening to the Camera. (Pictures i27, i28)

i27 i28

38 Camera

Pan and Tilt Function:

Tap the 4 Way Arrow icon to activate the pan/tilt function. Press the up/down
arrows to tilt the camera up and down, press the left/right arrows to pan the
camera left and right. (Pictures i29, i30)

i29 i30

Camera 39

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iOS

®

Photo Function - Tap the on-screen Camera icon to activate the photo

capture function. Press the large blue Camera button to take a photograph.
(Picture i31)

Note:

Photos will be stored in the internal flash memory of your iPhone

®

/iPad®.

i31

40 Camera

Melody – To play one of the 5 pre-set melodies, tap on Melody to show the

available Melodies and select the one you wish to play on your Camera, tap
again to stop the melody. (Picture i32)

Te m p e r a t u r e – The temperature reading from the temperature sensor on

the back of the Camera will be displayed on your iPhone

®

/iPad® (Picture i33).
The reading will turn RED if the temperature exceeds the High/Low
Temperature limit set via the Notification Sensitivity screen. (see section 4.3.5)

i32 i33

Camera 41

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4.4 Camera Functions:
Working with your PC/Notebook

• Go to URL: http://www.hubbleconnected.com/motorola/login/

• Enter your User Name and Password and then click Login if you have already

created an account.

• Click on the Camera paired to your account via Android™ device or

iPhone

®

/iPad®, and the Camera view will appear on the screen. You can
easily stay connected with your lovely baby, places and pets with live video
streaming.

•

You can change the settings by following the Menu instructions on the website.

42 Procedure for Resetting the Camera

5. Procedure for Resetting the Camera

Note: If your Camera is moved from one router (e.g. home) to another (e.g.
office) or if you have Camera setup issues, then the Camera must be reset.
Please reset the Camera with the following procedure:

1. Slide the ON/OFF switch to OFF.

2. Press and hold the PAIR button then slide the ON/OFF switch to ON.

3. Release the PAIR button when you hear a confirmation beep and wait for
camera to compete internal reset procedure, the LED indicator will be red
and flashes slowly when Camera is reset successfully.

4. You can add your Camera again by following the steps in section 3.2.4 for
Android device or in section 3.3.4 for iOS devices.

Help 43

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6. Help

Noise interference

To avoid background noise or echoes, ensure that there is enough distance
between your device and the Wi-Fi

®

Camera Unit.

Use of other 2.4 GHz products, such as Bluetooth

®

systems or microwave

ovens, may cause interference with this product. Keep the Wi-Fi

®

Camera Unit
at least 1.5m away from these types of products, or turn them off if they appear
to be causing interference.

Lost connection

Check your Wi-Fi

®

settings. If necessary, reconnect your Wi-Fi®. Ensure the

Wi-Fi

®

Camera Unit is switched ON. Wait a few minutes to attempt re-connection

with the Wi-Fi

®

network.

If you forget your password

If you do not remember your password, tap "Forgot Password" and submit
your e-mail address. A new password link will be sent to your e-mail address
immediately.

Trouble Shooting

Category Problem

Description / Error

Solution

Account I am unable to login

even after registration.

Please check your user name and
password.

Account I receive an error

message saying: "Email
ID is not registered".

Please ensure that you have
registered an account with us. Tap
Create Account to create an account
to be able to use the Wi-Fi

®

Video

Baby Monitor Camera.

44 Help

Account What do I do if I forget

my password?

Click on the "Forgot Password" link on
the website http://
www.hubbleconnected.com/
motorola/login/ OR your Android™ or
iOS application. An email will be sent to
your registered email address.

Account I am unable to receive a

new password although
I have used the "Forgot
Password" option.

1. The e-mail might have been sent
to your Junk Mail Folder. Please
check your Junk Mail Folder.

2. There might be a delay in getting
your e-mail. Please wait a few
minutes and refresh your email
account.

Connectivity
Issues

I get a message: We
are having problems
accessing your
camera. This could be
due to lack of internet
connection. Please
wait and try again later.

1. Please try again in a few minutes.
This could be because of any
issue with your internet
connection.

2. If the problem persists, please
restart your Camera to check if
this fixes the problem.

3. Please restart your Wireless
Router.

Viewing
Camera

When I am in "Remote
Mode", the video stops
after 5 minutes. How
do I view it for longer?

When you are accessing your Camera
via a network different from your
home network (over the internet) your
video time-outs after 5 minutes.

You can click on the Camera again
from the Android™/iOS application
to start streaming again.

If you are accessing from your web­browser, you can press the Reload
button to start viewing your Camera
video stream again.

Help 45

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Features The sound alert setting

threshold is not right.

You can Adjust Sound Sensitivity to
trigger notifications under the
Camera Settings menu.

Connectivity
Issues

My phone application
displays the following
message: "Unable to
connect to BMS
server".

1.

Check the Wi-Fi network
strength.

2. Check if you are connected to

the internet by starting the
phone browser and going to a
website like www.google.com.

3. Try again if you successfully

connect to the internet.

Setting Up While I am adding a

new camera to my
account, I am not able
to find any Cameras to
add.

If you are trying to add a Camera
which has previously been added into
your account or another account, you
will first have to reset the Camera. This
can be done by pressing and holding
the PAIR button at the bottom of the
Camera for 5 seconds.

General What are the

supported browsers for
access from my PC/
Mac

®

?

On PC and Mac , we recommend
using Google Chrome. However the
following browsers are also
supported: PC: Internet Explorer 8
and above. Mac : Safari.

®®®

46 Help

General What is the

significance of LED
flashing?

A flashing LED indicates the following
status:

Slow flashing: 1. Your Camera is in
setup mode. You can add the Camera
to your account in this mode. Out of the
box, the Camera is in setup mode. To
reset to Setup mode, press and hold the
PAIR button on the bottom of the
Camera untill you hear a beep.

Slow flashing: 2. The Camera is either
connecting to the router or has lost the
link to the router. Please ensure that the
Camera is in the Wi-Fi signal range.

LED is stable:

The Camera is

connected to the Wi-Fi network.

Connectivity
Issues

I am not able to access
my Camera.

Please check if the Camera is within
Wi-Fi range. If the LED on your
Camera is flashing slowly, please try to
move the Camera closer to the router
for better Wi-Fi connectivity and try
again.

Setting Up During setup on either

a Android™ or iOS,
during the last step I am
not able to find my
Camera and the setup
fails.

Please reset the Camera to Setup
mode and try again. Press and hold
the PAIR button on the bottom of the
Camera untill you hear a beep. Wait
for a minute for the Camera to restart.
The flashing Camera LED indicates
that it is in Setup mode. Now restart
the setup from your Smartphone
again.

®®®

®

Help 47

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Connectivity
Issues

Even though I am
accessing my Camera
from the same Wi-Fi
network, I still find my
Camera is shown as
remote. I can only
access it for 5 minutes
at a time.

Please check your wireless router
settings. For example, for Buffalo
branded routers there is an option
called Wireless Isolation. Please
disable this option.

Camera When I try to view the

Camera, I get a prompt
for Camera firmware
upgrade. What should I
do?

Please upgrade your firmware. This
takes around 5 minutes. We push
upgrades from time to time to
improve Camera features.

General Which platforms are

supported for
accessing my Camera?

Windows 7*, Windows 8*
*Java browser plug-in needed
Mac iOS version 10.7 or above
Internet Explorer version 8.0 or
above Firefox version 11.0 or above
Chrome™ version 18.0 or above
Safari version 5.1 or above Java™
version 7 or above Android™ version

4.0 or above iPhone /iPad iOS
version 7.0 or above.

General I do not hear sound

when I am accessing a
remote Camera.

You can tap on the Speaker icon in the
video stream screen to hear audio. By
default, the audio is not ON when you
are accessing a remote Camera.

®®®

®®®

®

®

48 Help

General What is the meaning of

"Local Camera" and
"Remote Camera"?

When you are accessing your camera
from the same wireless network (Home)
in which it is configured, it is a local
camera. When you are accessing your
Camera away from your home, it is a
remote camera. You may be using 3G,
4G or 4G LTE or a Wi-Fi connection
outside of your home.

General How do I download the

APP for Android™ and
iOS devices?

Android™:

- Open the Google Play APP on your

Android™ device

- Select Search

- Type "Hubble for Motorola

Monitors"

- The results will have Hubble for

Motorola Monitors application by
Binatone

- Select to install it

iOS Device:

- Open iOS APP Store

SM

- Select search

- Type "Hubble for Motorola

Monitors"

- The results will have Hubble for

Motorola Monitors application by
Binatone

- Select to install it

®

Help 49

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Setting up When the video is cut

off, the application
attempts to reconnect
and this results in lost
sound and choppy
video.

You will need to turn off the auto lock
function on your smart device to
ensure continuous video/audio
streaming.

Features How many users can

access the Camera at
one time?

If you are accessing in local mode, two
users are supported. For more than
two users all streaming will go through
remote server. This allows for
unlimited user access to a single
Camera at one time.

Connectivity
issues

I found interference
caused by my other
webcam devices.

Video streaming performance is
related to internet bandwidth,
especially if you have 2 or more video
streaming devices that are working
through the same router.

50 General Information

7. General Information

If your product is not working properly....

1. Read this User's Guide.

2. Contact Customer Service at:

Consumer Products and Accessories Limited Warranty
("Warranty")

Thank you for purchasing this Motorola branded product manufactured under
license by Binatone Electronics International LTD ("BINATONE").

What Does this Warranty Cover?

Subject to the exclusions contained below, BINATONE warrants that this
Motorola branded product ("Product") or certified accessory ("Accessory") sold
for use with this product that it manufactured to be free from defects in materials
and workmanship under normal consumer usage for the period outlined below.
This Warranty is your exclusive warranty and is not transferable.

Who is covered?

This Warranty extends only to the first consumer purchaser, and is not transferable.

What will BINATONE do?

BINATONE or its authorized distributor at its option and within a commercially
reasonable time, will at no charge repair or replace any Products or Accessories
that does not conform to this Warranty. We may use functionally equivalent
reconditioned/ refurbished/ pre-owned or new Products, Accessories or parts.

US and Canada 1-888-331-3383

Email: [e-mail]

General Information 51

ENGLISH

What Other Limitations Are There?

ANY IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, SHALL BE LIMITED TO THE DURATION OF THIS
LIMITED WARRANTY, OTHERWISE THE REPAIR OR REPLACEMENT
PROVIDED UNDER THIS EXPRESS LIMITED WARRANTY IS THE EXCLUSIVE
REMEDY OF THE CONSUMER, AND IS PROVIDED IN LIEU OF ALL OTHER
WARRANTIES, EXPRESS OR IMPLIED. IN NO EVENT SHALL MOTOROLA OR
BINATONE BE LIABLE, WHETHER IN CONTRACT OR TORT (INCLUDING
NEGLIGENCE) FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF
THE PRODUCT OR ACCESSORY, OR FOR ANY INDIRECT, INCIDENTAL,
SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR LOSS OF
REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR
OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE
ABILITY OR INABILITY TO USE THE PRODUCTS OR ACCESSORIES TO THE
FULL EXTENT THESE DAMAGES MAY BE DISCLAIMED BY LAW.

Some jurisdictions do not allow the limitation or exclusion of incidental or
consequential damages, or limitation on the length of an implied warranty, so
the above limitations or exclusions may not apply to you. This Warranty gives
you specific legal rights, and you may also have other rights that vary from one
jurisdiction to another.

52 General Information

Exclusions

Normal Wear and Tear. Periodic maintenance, repair and replacement of parts

due to normal wear and tear are excluded from coverage.

Abuse & Misuse. Defects or damage that result from: (a) improper operation,
storage, misuse or abuse, accident or neglect, such as physical damage (cracks,
scratches, etc.) to the surface of the product resulting from misuse; (b) contact
with liquid, water, rain, extreme humidity or heavy perspiration, sand, dirt or the
like, extreme heat, or food; (c) use of the Products or Accessories for
commercial purposes or subjecting the Product or Accessory to abnormal
usage or conditions; or (d) other acts which are not the fault of MOTOROLA or
BINATONE, are excluded from coverage.

Use of Non-Motorola branded Products and Accessories. Defects or damage
that result from the use of Non-Motorola branded or certified Products or
Accessories or other peripheral equipment are excluded from coverage.

Unauthorized Service or Modification. Defects or damages resulting from
service, testing, adjustment, installation, maintenance, alteration, or
modification in any way by someone other than MOTOROLA, BINATONE or its
authorized service centers, are excluded from coverage.

Products Covered Length of Coverage

Consumer Products One (1) year from the date of the

products, original purchase by the first
consumer purchaser of the product.

Consumer Accessories Ninety (90) days from the date of the

accessories, original purchase by the
first consumer purchaser of the
product.

Consumer Products and Accessories
that are Repaired or Replaced

The balance of the original warranty or
for Ninety (90) days from the date

returned to the consumer, whichever is
longer.

General Information 53

ENGLISH

Altered Products. Products or Accessories with (a) serial numbers or date

tags that have been removed, altered or obliterated; (b) broken seals or
that show evidence of tampering; (c) mismatched board serial numbers;
or (d) nonconforming or non-Motorola branded housings, or parts, are excluded
from coverage.

Communication Services. Defects, damages, or the failure of Products or
Accessories due to any communication service or signal you may subscribe to
or use with the Products or Accessories is excluded from coverage.

How to Obtain Warranty Service or Other Information?

To obtain service or information, please call:

You will receive instructions on how to ship the Products or Accessories at your
expense and risk, to a BINATONE Authorized Repair Center.

To obtain service, you must include: (a) the Product or Accessory; (b) the
original proof of purchase (receipt) which includes the date, place and seller of
the Product; (c) if a warranty card was included in your box, a completed
warranty card showing the serial number of the Product; (d) a written
description of the problem; and, most importantly; (e) your address and
telephone number.

These terms and conditions constitute the complete warranty agreement
between you and BINATONE regarding the Products or Accessories purchased
by you, and supersede any prior agreement or representations, including
representations made in any literature publications or promotional materials
issued by BINATONE or representations made by any agent employee or staff
of BINATONE, that may have been made in connection with the said purchase.

US and Canada 1-888-331-3383

Email: [e-mail]

54 General Information

FCC and IC regulations

FCC Part l5

NOTE: This equipment has been tested and found to comply with the limits for

a Class B digital device, pursuant to Part 15 of the Federal Communications
Commission (FCC) rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try
to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Changes or modifications to this equipment not expressly approved by the
party responsible for compliance could void the user’s authority to operate the
equipment.

This device complies with Part 15 of the FCC rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference,
and (2) this device must accept any interference received, including
interference that may cause undesired operation. Privacy of communications
may not be ensured when using this device.

To ensure safety of users, the FCC has established criteria for the amount of
radio frequency energy that can be safely absorbed by a user or bystander
according to the intended usage of the product. This product has been tested
and found to comply with the FCC criteria.

This Class B digital apparatus complies with Canadian ICES-003.

CAN ICES-3(B)/NMB-3(B)

General Information 55

ENGLISH

WARNING

Changes or modifications, to this equipment not expressively approved by the
party responsible for compliance could void the user’s authority to operate the
equipment.

The socket-outlet shall be installed near the equipment and shall be easily
accessible.

Industry Canada

This device complies with Industry Canada licence-exempt RSS standard(s):
Operation is subject to the following Two conditions:(1) this device may not
cause interference, and (2) this device must accept any interference, including
interference that may cause undesired operation of the device.

The term "IC: " before the certification/registration number only signifies that
the Industry Canada technical specifications were met. This product meets the
applicable Industry Canada technical specifications.

Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux
appareils radio exempts de licence. L’exploitation est autorisée aux deux
conditions suivantes : (1) l’appareil ne doit pas produire de brouillage, et (2)
l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi,
même si le brouillage est susceptible d’en compromettre le fonctionnement.

56 Technical Specifications

8. Technical Specifications

Camera Unit

Wi-Fi 802.11 b/g/n

Image sensor Color CMOS 1M Pixels

Lens f = 2.3 mm, F = 2.4

IR LED 7 pcs

Power Adapter:

Input

Output

By Ten Pao International Ltd.

100-240 VAC, 50/60 Hz, 300 mA

5 V DC, 1500 mA

®

Manufactured, distributed or sold by Binatone Electronics International
LTD., official licensee for this product. MOTOROLA and the Stylized M
logo are trademarks or registered trademarks of Motorola Trademark
Holdings, LLC. and are used under license. Mac, Mac OS, iPhone, iPad
and Safari are the trademarks of Apple Inc., registered in the U.S. and
other countries. Android, Google Play and Chrome are trademarks of
Google Inc. Wi-Fi is a trademark of the Wi-Fi Alliance. Windows XP and
Internet Explorer are trademarks of the Microsoft group of companies.
Oracle and Java are registered trademarks of Oracle and /or its affiliates.
All other trademarks are the property of their respective owners.

© 2014 Motorola Mobility LLC.
All rights reserved.

EN_US Version 4.0
Printed in China