Motorola® Inc. maintains a worldwide organization that is dedicated to provide
responsive, full-service customer support. Motorola products are serviced by an
international network of company-operated product care centers as well as
authorized independent service firms.
Available on a contract basis, Motorola Inc. offers comprehensive maintenance and
installation programs that enable customers to meet requirements for reliable,
continuous communications.
To learn more about the wide range of Motorola service programs, contact your local
Motorola products representative or the nearest Customer Service Manager.
Product Identification
Motorola products are identified by the model number on the housing. Use the entire
model number when inquiring about the product. Numbers are also assigned to
chassis and kits. Use these numbers when requesting information or ordering
replacement parts.
Product Names
Product names included in Product Family 0B65 (PF B65) telephones are listed on
the front cover. Product names are subject to change without notice. Some product
names, as well as some frequency bands, are available only in certain markets.
Product Changes
When electrical, mechanical or production changes are incorporated into Motorola
products, a revision letter is assigned to the chassis or kit affected, for example;
-A, -B, or -C.
The chassis or kit number, complete with revision number is imprinted during
production. The revision letter is an integral part of the chassis or kit number and
is also listed on schematic diagrams and printed circuit board layouts.
Regulatory Agency Compliance
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following conditions:
• This device may not cause any harmful interference, and
• must accept interference received, including interference that may cause
undesired operation.
This class B device also complies with all requirements of the Canadian
Interference-Causing Equipment Regulations (ICES-003).
Cet appareil numérique de la classe B respecte toutes les exigences du Règlement
sur le matériel brouilleur du Canada.
6881040B60 August 01, 20025
6881040B60
B65
IntroductionProduct Family B65
1 and 2
Computer Program Copyrights
The Motorola products described in this manual may include Motorola computer
programs stored in semiconductor memories or other media that are copyrighted
with all rights reserved worldwide to Motorola. Laws in the United States and other
countries preserve for Motorola, Inc. certain exclusive rights to the copyrighted
computer programs, including the exclusive right to copy, reproduce, modify,
decompile, disassemble, and reverse-engineer the Motorola computer programs in
any manner or form without Motorola's prior written consent. Furthermore, the
purchase of Motorola products shall not be deemed to grant either directly or by
implication, estoppel, or otherwise, any license or rights under the copyrights,
patents, or patent applications of Motorola, except for a nonexclusive license to use
the Motorola product and the Motorola computer programs with the Motorola
product.
About this Service Manual
Using this service manual and the suggestions contained in it assures proper
installation, operation, and maintenance of PF B65 telephones. Refer questions
about this manual to the nearest Customer Service Manager.
A product family is the group of products having the same account product code
(APC). To locate the APC on a device, refer to “Mechanical Serial Number (MSN)”
later in this manual.
Audience
This manual aids service personnel in testing and repairing PF B65 telephones.
Service personnel should be familiar with electronic assembly, testing, and troubleshooting methods, and with the operation and use of associated test equipment.
Use of this manual assures proper installation, operation, and maintenance of
Motorola products and equipment. It contains all service information required for
the equipment described and is current as of the printing date.
Scope
The scope of this document is to provide the basic information relating to PF B65
telephones, and also to provide procedures and processes for repairing the units at
Level 1 and 2 service centers including:
•Unit swap out
• Repairing of mechanical faults
• Basic modular troubleshooting
• Testing and verification of unit functionality
• Initiate warranty claims and send faulty modules to Level 3 or 4 repair
centers
PRELIMINARY
6 August 01, 20026881040B60
Level 3 Service Manual Introduction
Conventions
Special characters and typefaces, listed and described below, are used in this
manual to emphasize certain types of information.
➧
G
E
E
Note: Emphasizes additional information pertinent to the subject
matter.
Caution: Emphasizes information about actions that may result in
equipment damage.
Warning: Emphasizes information about actions that may result in
personal injury.
Keys to be pressed are represented graphically. For example, instead of “Press
the Enter Key”, you will see “Press
Information from a screen is shown in text as similar as possible to what
appears in the display. For example, ALERTS or ALERTS or ALERTS.
Information that you need to type is printed in boldface type
E”.
Revisions
Any changes that occur after manuals are printed are described in publication
revision bulletins (PMRs). These bulletins provide change information that can
include new parts listing data, schematic diagrams, and printed circuit board
layouts.
Warranty Service Policy
The product is sold with the standard 12-month warranty terms and conditions.
Accidental damage, misuse, and extended warranties offered by retailers are not
supported under warranty. Non warranty repairs are available at agreed fixed
repair prices.
Out of Box Failure Policy
The standard out of box failure criteria applies. Customer units that fail very early
on after the date of sale, are to be returned to Manufacturing for root cause analysis,
to guard against epidemic criteria. Manufacturing will bear the costs of early life
failure.
Product Support
Customer’s original unit will be repaired but not refurbished as standard.
Appointed Motorola Service Hubs will perform warranty and non-warranty field
service for level 2 (assemblies) and level 3 (limited PCB component). The Motorola
HTC centers will perform level 4 (full component) repairs.
6881040B60 August 01, 20027
IntroductionProduct Family B65
Customer Support
Customer support is available through dedicated Call Centers and in-country help
desks. Product Service training should be arranged through the local Motorola
Support Center.
Parts Replacement
When ordering replacement parts or equipment, include the Motorola part number
and description used in the service manual or supplement.
When ordering crystals or channel elements, specify the Motorola part number,
description, crystal frequency, and operating frequency desired.
When the Motorola part number of a component is not known, use the product model
number or other related major assembly along with a description of the related
major assembly and of the component in question.
In the U.S.A., to contact Motorola, Inc. on your TTY, call: 800-793-7834.
Accessories and Aftermarket Division (AAD)
Replacement parts, test equipment, and manuals can be ordered from AAD.
U.S.A.Outside U.S.A.
Phone: 800-422-4210Phone: 847-538-8023
FAX: 800-622-6210FAX: 847-576-3023
For spare parts in the EMEA region call +44 131 479 1274.
For spare parts in the Asia region call +65 648 62995.
PRELIMINARY
8 August 01, 20026881040B60
Level 3 Service Manual Specifications
Specifications
General FunctionSpecification
Frequency Range GSM880-915 MHz Tx (with EGSM)
Frequency Range DCS1710-1785 MHz Tx
Channel Spacing200 kHz
Channels174 EGSM, 374 DCS carriers with 8 channels per carrier
ModulationGMSK at BT = 0.3
Transmitter Phase Accuracy5 Degrees RMS, 20 Degrees peak
Duplex Spacing45 MHz GSM, 95 MHz DCS
Frequency Stability± 0.10 ppm of the downlink frequency (Rx)
Operating Voltage+3.0V dc to +4.2V dc (battery)
Average Transmit Current310 mA nominal at room temperature
Average Stand-by Current6.4 mA (DRX2), 3.5 mA (DXR9) nominal at room temperature
Dimensions, with 550 mAh battery90.47 mm x 47.3 mm x 23.3 mm (with CLI included)
Size (Volume)80.67 cc with 550 mAh battery
Weight106 gm with 550 mAh battery
Temperature Range-10° C to +55° C (+15° F to +130° F)
Battery Life, 550 mAh LI Ion BatteryTalk Time up to 220 minutes
925-960 MHz Rx
1805-1880 MHz Rx
+4.4V dc to +6.3V dc (external connector)
90.47 mm x 47.3 mm x 21.3 mm (without CLI)
86.19 cc with 750 mAh battery
93.04 cc with 1100 mAh battery
111 gm with 750 mAh battery
122 gm with 1100 mAh battery
Standby up to 152 hours
All talk and standby times are approximate and depend on
network configuration, signal strength, and features selected.
Standby times are quoted as a range from DRX=2 to DRX=9.
Talk times are quoted as a range from DTX off to DTX on.
Transmitter FunctionSpecification
RF Power Output33 dBm nominal GSM, 30 dBm nominal DCS
Output Impedance50 ohms nominal
Spurious Emissions-36 dBm from 0.1 to 1 GHz, -30 dBm from 1 to 4 GHz
Receiver FunctionSpecification
Receive Sensitivity-106 dBm GSM, -104 dBm DCS
RX bit error rate (100k bits) Type II< 2%
Channel Hop Time500 microseconds
Time to CampApproximately 5-10 seconds
Speech Coding FunctionSpecification
Speech Coding TypesFR - Regular pulse excitation / linear predictive coding with long
term prediction (RPE LPC with LTP)
HR - Vector sum excited linear prediction (VSELP)
EFR - Algebraic CELP (ACELP)
AMR - Algebraic CELP (ACELP)
6881040B60 August 01, 20029
SpecificationsProduct Family B65
Speech Coding FunctionSpecification
Bit Rate13.0 kbps (FR)
Frame Duration20 ms
Block Length260 bits
ClassesClass 1 bits = 182 bits; Class 2 bits = 78 bits
Bit Rate with FEC Encoding22.8 kbps
12.2 kbps (EFR)
4.75 - 12.2 kbps (8 AMR TCH/FS modes)
5.6 kbps (HR)
4.75 - 7.95 kbps (6 AMR TCH/HS modes)
PRELIMINARY
10 August 01, 20026881040B60
Level 3 Service Manual Product Overview
Product Overview
Motorola PF B65 telephones feature global system for mobile communications
(GSM) air interface, general packet radio service (GPRS) transport technology, and
wireless application protocol (WAP) Internet. The PF B65 incorporates a color user
interface (UI) that is both icon and list-based for easy operation, allows Short
Message Service (SMS) text messaging, and includes personal information manager
(PIM) functionality. The PF B65 is a dual-band phone that allows roaming within
the GSM 900 MHz and digital cellular system (DCS)1800 MHz bands.
PF B65 telephones support GPRS and SMS in addition to traditional circuit
switched transport technologies. GPRS, where available, provides substantial
increases in mobile data communications performance and the efficient use of radio
spectrum. Data transmission rates for GSM networks can potentially increase from
the current rate of 9.6 kbps up to a theoretical maximum of 171.2 kbps. An increased
data rate is by no means the only benefit provided by GPRS. A key advantage is
the provision of a permanent virtual connection to the network. This “always on”
connection is possible because GPRS uses packet data transfer so that, for example,
email can be downloaded in “background mode.” There is no need for the user to
reconnect before requesting a service, eliminating connection set-up delays and
adding convenience and immediacy to data services access. The “virtual” nature of
this connection means that network resources are not consumed during periods
when a user is not actually sending or receiving data.
Features
The telephones are made of polycarbonate plastic with a metal enclosure. The
display and speaker, as well as the keypad, transceiver printed-circuit board (PCB),
microphone, charger and headphone connectors, and power button are contained
within the clam form-factor housing. The standard 550 mAh Lithium Ion (Li Ion)
battery fits behind the back cover.
The phone accepts 3V mini subscriber identity module (SIM) cards which fit into
the SIM holder underneath the battery. The antenna is a fixed stub type antenna.
Inexpensive direct connection to a computer or handheld device via RS232 or USB
for data and fax calls, and for synchronizing phonebook entries with TrueSync®
software, can be accomplished by using the optional data cable and soft modem.
PF B65 telephones use advanced, self-contained, sealed, custom integrated circuits
to perform the complex functions required for GSM GPRS communication. Aside
from the space and weight advantage, microcircuits enhance reliability, simplify
maintenance, and provide a wide variety of operational functions.
Features available in this family of telephones include:
• Low voltage technology that provides increased standby and talk times
• Extended GSM (EGSM) channels
• Tri-coder/decoder (CODEC) that allows full rate, half rate, and enhanced full
rate modes of transmission
• Supports mobile originated/mobile terminated SMS, concatenated SMS, and
cell broadcast messages
• Supports GPRS, circuit switched, and SMS networks
• WAP 1.1 compliant
1
1
1
1. Network, subscription and SIM card or service provider dependent feature. Not available in all areas.
6881040B60 August 01, 200211
Product OverviewProduct Family B65
• Supports SIM Toolkit (STK), Class 2
• Caller ID with link to phone book alerts
• Dual tinted mirror film (TMF) displays with electroluminescent (EL)
backlighting: internal 96 x 64 pixel; external 96 x 16 pixel.
• Internal display provides 3 lines of text, 1 line of icons, and 1 line of prompts.
• Display zoom
• Display animation
• PIM functionality includes: date book, message center, and 400 number phone
book with Starfish® and TrueSync® support
• Voice activation for phonebook entries and menu shortcuts
• Voice note voice recorder
• iTAP™ software for predictive text entry
• Turbo Dial® abbreviated dialing.
• Multi-language support
•32 alerts
• VibraCall® vibrating alert
• Data capable without PC card using RS232 or USB
• Integrated headset jack
• Smart button operation
• Hearing aid telephone interconnection system (HATIS) support
2
1
1
1
3
Speaker Dependant Voice Activation and Voice Note Recording
This feature allows voice tags to be used for voice dialing up to 20 phone numbers
in the phone book and for creating up to 5 voice shortcuts for menu items. The phone
must be “trained” by the voice tag being read into the phone’s memory twice before
it is recognized.
Voice tags can be added to the phone’s memory using the usual name addition
methods (i.e., via the phone book menu structure or with the shortcut editor).
➧
➧
1. Designed to synchronize with basic features of the initial release of many popular Personal Information Management (PIM) software and hardware
products.
2. Use of this function may be subject to varying State and Federal laws regarding privacy of phone conversations.
3. Not compatible with all hearing aids. Hearing aids must contain a T-coil. T-coil must be activated when using the phone.
12 August 01, 20026881040B60
PRELIMINARY
The user cannot place or receive calls while adding voice tags to the phone’s memory.
Because the GSM standard does not provide the option to store voice tags onto the
SIM card, voice tags are added to the phone’s memory.
Level 3 Service Manual Product Overview
PF B65 telephones also include a voice note recorder that allows up to 2 minutes of
personal messages to be recorded. This feature has a complete set of record,
playback, and management tools that make it easy to store and maintain a list of
personal memos.
Wireless Access Protocol (WAP) 1.1 Compliancy
In the WAP environment, access to the Internet is initiated in wireless markup
language (WML), which is derived from hypertext markup language (HTML). The
request is passed to a WAP gateway which retrieves the information from the server
in standard HTML (subsequently filtered to WML) or directly in WML if available.
The information is then passed to the mobile subscriber via the mobile network.
The PF B65’s microbrowser can be configured for baud, idle timeout, line type,
phone number, and connection type.
➧
➧
Bitmap image data will download as text. If the image is larger than the screen,
only part of the image will display.
When the user receives a call while in browser mode, the browser will pause and
allow the user to resume after completing the call.
SIM Application ToolkitTM - Class 2
SIM Application Toolkit is a value-added service delivery mechanism that allows
GSM operators to customize the services they offer their customers, from the
occasional user who requests sports news and traffic alerts, to a high call time
business user who receives stock alerts and checks flight times. Operators can now
create their own value-added services menu quickly and easily in the phone. The
customized menu will appear as the first menu and may be updated over-the-air
with new services when customers request them.
Simplified Text Entry
Using iTAP™ predictive text entry, pressing a key generates a character, and a
dynamic dictionary uses this to build and display a set of word or name options.
The iTAP™ feature may not be available in all languages.
Caller Line Identification
Upon receipt of a call, the calling party’s phone number is compared to the phone
book. If the number matches a phone book entry, that name displays. If there is no
phone book entry, the incoming phone number displays. If no caller identification
information is available, the Incoming Call message displays.
User must subscribe to a caller line identification service through their service
➧
provider.
6881040B60 August 01, 200213
Product OverviewProduct Family B65
Other Features
Detailed descriptions of these and the other PF B65 features can be found in the
appropriate PF B65 telephone user guide listed in the “Related Publications” section
toward the end of this manual.
PRELIMINARY
14 August 01, 20026881040B60
Level 3 Service Manual General Operation
General Operation
Controls, Indicators, and Input/Output (I/O) Connections
The PF B65 telephone’s controls are located on the sides of the device and on the
keypad (see Figure 1). Indicators, in the form of icons, are displayed on the LCD
(see Figure 2). Service status is indicated by a tri-color light emitting diode (LED)
located at the top of the phone on the right knuckle (Table 1). PF B65 phones have
an audible alert transducer on the top and I/O connectors, consisting of a headset
jack and an accessory port, located on the top and bottom of the phone.
Menu Key
Left Soft Key
Power Key
& End Key
Turn phone on and
off, exit menu system
Volume Keys
4-Way Navigation
Key
Scroll through
menus and lists, set
feature values
Earpiece
Display
Status Light
Right Soft Key
Voice Key
Record voice notes,
phonebook and
shortcut names
Send Key
Make and answer
calls, view recent di-
aled calls list
Microphone
Accessory Connector Port
Figure 1. PF B65 Phone Controls, Indicators and I/O
6881040B60 August 01, 200215
General OperationProduct Family B65
Service Indicator
The service indicator (status light) changes color to show the user the state of the
phone as shown in Table 1, below.
Table 1. Service Indicator States
IndicationState
Alternating red / greenIncoming call
Flashing greenIn service, home system
Flashing yellowRoaming, non-home system
Flashing redNo service
Liquid Crystal Display (LCD)
The LCD provides a high contrast backlit display for easy readability in all light
conditions. The large bit-mapped 96 x 64 display includes 3 lines of text, 1 line of
icons, and 1 line of prompts.
Display zoom allows setting the phone’s display to show either three lines or two
lines of text plus soft key labels. Three lines of text display more information, while
two lines increase text size for improved visibility.
Display animation makes the phone’s menus move smoothly as the user scrolls up
and down. Turn animation off to conserve the battery.
In Use
Indicator
GPRS
Indicator
Signal
Strength
Indicator
Roam
Indicator
)8?I PVQ5
Service Provider
10:00am
10/10/02
Active
Line
Indicator
^
U
Clock
bg
Messages
r
Web
Access
Phonebook
e
RECENTSTYLES
Menu
Indicator
Soft Key Labels
Te xt
Entry
Mode
Indicator
Battery
Level
Indicator
Ring
Style
Indicator
Message
Waiting
Indicator
Datebook
Figure 2. PF B65 Icon Indicators
Whether a phone displays all indicators depends on the programming and services
➧
PRELIMINARY
16 August 01, 20026881040B60
to which the user subscribes.
Level 3 Service Manual General Operation
Figure 2 shows common icons displayed on the LCD.
• Signal Strength Indicator. Shows the strength of the phone’s connection
with the network. Calls cannot be sent or received when the “no signal”
indicator is displayed.
• GPRS Indicator. Your service provider may use this indicator to indicate that
a GPRS packet data connection is active. This type of connection may be used
by your service provider to allow faster data transfer speeds. The GPRS
indicator does not mean you are in a call; it indicates only that you are
registered on the network via a GPRS connection.
• In Use Indicator. Appears when a call is in progress.
• Roam Indicator.
5
Appears when the phone uses another network system
outside the user’s home network. When leaving the home network area, the
phone roams, or seeks another network.
• Message Waiting Indicator.
5
Appears when the phone receives a text
message. This is a network-dependent feature.
• Voice Message Waiting Indicator.
1
Appears when a voicemail message is
received. This is a network-dependent feature.
• Battery Level Indicator. Shows the amount of charge left in the battery. The
more segments visible, the greater the charge. Recharge the battery as soon as
possible when the Low Battery warning message appears.
•Active Line. When you use a SIM card that supports dual phone lines, this
indicator shows the current active phone line.
• Ring Style. Shows the current selected alert style. The default setting is a
loud ring.
ï = loud ring
ï = soft ring
ï = vibrate
ï = ring and vibrate
ï = silent
• Menu Indicator. Indicates the user can press the menu soft key to open a
menu.
1. Network, subscription and SIM card or service provider dependent feature. Not available in all areas.
6881040B60 August 01, 2002 17
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