Motorola AXH03, AXH01, AXH, AXH04, AXH02 User Manual

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Quick Start Guide

Motorola AX Series

Wireless Home Telephone

with Alexa built-in

For use with models:

• Motorola AXH01

• Motorola AXH02

• Motorola AXH03

• Motorola AXH04

• Motorola AXH

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1. What’s in the box

If you have purchased a Motorola AXH01 single pack, the following contents will be included in the box:

1 x Base

1 x AC power adaptor

for the base

1 x Telephone line cord

(pre-installed to the base)

1 x Charger cradle

1 x AC power adaptor for the charger cradle

1 x Ethernet cable

2 x Ni-MH 750mAh

rechargeable battery cells

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1 x Handset

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If you have purchased a multi-pack, you will ﬁnd the additional items included below:

Model Handsets Batteries Charger

Cradle

Motorola AXH02 Twin Pack

Motorola AXH03 Triple Pack

Motorola AXH04 Quad Pack

1 2 1 1

2 4 2 2

3 6 3 3

AC Power

Adaptor

If you have purchased a Motorola AXH Additional Handset the following contents will be included in the box:

Model Handsets Batteries Charger

Cradle

Motorola AXH Additional Handset

1 2 1 1

AC Power

Adaptor

If you have purchased a Motorola AX multi-pack, all additional handsets come pre-registered to the base.

However, if you have purchased an additional handset separately, you must register it to your Motorola AX base before it can be used.

On the base:

Press and hold P button on the base for more than 5 seconds. You have 120 seconds in which to register a handset.

On the handset:

Select

. The screen displays

Registering

and once successful

Registered

will be displayed.

Note

If the PIN is no longer set to default (0000) then you will be prompted to enter the PIN to register the handset.

A beep will be heard if the registration is successful. The handset is automatically assigned an available handset number.

If registration is not successful the ﬁrst time, please repeat the process again in case the base registration period ran out of time.

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2. Getting started

Plug the AC power jack into the socket on the rear of the base and the AC power adaptor into the power outlet.

Plug the Ethernet cable into the socket on the rear of the base and plug the other end into any spare Ethernet port on the router.

The telephone line cord will be pre-installed into the socket on the rear of the base.

It is recommended to complete set-up (refer to Section 8.1) before you plug the other end of the telephone line cord into the telephone line wall jack.

In order to set-up the Motorola AX device to work with Alexa, landline and Alexa-to-Alexa (A2A) calling, you need the following:

1. An active landline home telephone service.

2. An active Caller Display subscription.

3. An active internet network and Wi-Fi router.

4. An Amazon account.

5. The Amazon Alexa app.

6. The Motorola hellovoice app.

2.1 Installing the base

Note

The base station must be connected to the AC power outlet and the Ethernet cable must be plugged into the router at all times. Use only the AC power adaptor and telephone line cord supplied with the product.

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To maximize battery performance

on the charger cradle and charge

2.2 Insert the batteries, installing and charging the handset

Remove the battery cover from

the back of the handset and

insert the rechargeable Ni-MH battery cells supplied. Please note the ’+’ and ’-’ markings inside the battery compartment and insert in the correct direction.

Slide the battery cover back

into place.

Plug the AC power jack into

the socket on the rear of the charger cradle.

Plug the AC power adaptor

into the power outlet.

Place the handset on the

charging cradle to charge.

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Note

we recommend to fully charge the batteries; place the handset

for at least 16 hours continuously.

Important

Use only the approved battery cells (2 x AAA Ni-MH 750mAh rechargeable batteries) supplied with your handset. Never use alkaline batteries.

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3. Overview of the handset

Ring

indicator

LED

Display

Left soft key

Scroll left

Contacts

Flash

Talk

Hands-free

Scroll down

Volume down

Speed dial keys

Change case

Switch from

pulse to tone

dialling

Ringer o

Right soft key

Scroll up Volume up

Scroll right Call list Intercom

Alexa key

End call Power on/o Exit

Space Pause

Microphone

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4. Overview of the standby screen

Status bar

Handset name Handset notiﬁcations

Date and time

Left soft key

information

Right soft key information

Status bar icons

Signal strength Handset out of range

Hands-free on Alexa message notiﬁcation

Mute Alexa session in use

Ringer o Battery level

Missed call

Handset notiﬁcations Line In Use – When another handset is on a landline call. Voicemail – If you have subscribed to a voicemail service oered by your

telephone service provider, Motorola AX handset can notify you when you have new voicemail messages.

X Missed Call(s) – When you have unread new missed call(s).

Note

In the event your voicemail message notiﬁcation gets out of sync with your telephone service provider’s voice messaging system, you can manually reset it by deleting the voicemail entry from your calls list. This will remove the notiﬁcation from the handset display; it does not delete your voicemail messages.

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5. Overview of the base

Refer to table below

Handset Locator

Press to make

handsets ring so

that you can locate

a missing handset.

RESET Button

Press to restart your

Motorola AX base.

LED

Ethernet Socket Telephone Line

Socket

AC Power Socket

Color State

Red Steady on Your Motorola AX device is connected and

Alexa service is ready.

Red Quick ﬂashing When a handset is in use. This can be when

a handset is engaged on a landline call or on an Alexa call. When there is an ongoing Alexa session on a handset.

Red Slow ﬂashing When your Motorola AX base enters

registration mode.

Green Quick ﬂashing When your Motorola AX device is updating

to a new software.

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6. Menu map

Contacts

View Predial

or Press B to enter

the contact list.

Calls List

Missed Calls Received Calls Outgoing Calls Accepted Calls All Calls

Date/Time

Enter Date Enter Time

Call Settings

Auto Hang-up Auto Answer Speed Dial

Handset Settings

Sounds

Ringer Volume Ringtone Key Beep Out of Range Tone Docking Tone

Display

Contrast Wallpaper Backlight Timeout

Advanced Settings

Base Settings

Change PIN Base Version

Base Reset Internal Names Line Settings

Intrusion Call

Flash Mode

Dial Mode

Area Code

Language Registration

Unregister Handset Name Handset Reset Handset Version

 You must have allowed access to your contacts in the hellovoice app for the contact list to be available on your Motorola AX handset(s).

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7. Navigating the menu

1. From the standby screen, press The main menu is opened and the display will show the main menu icons.

2. Use the u / d / t / u keys to scroll through the menu.

3. Left soft key - press to action the corresponding word prompt shown in the lower left corner of the display. Right soft key - press to action the corresponding word prompt in the lower right corner of the display.

4. Press O to return to standby.

8. Setting up Alexa

To use Alexa Calling and Messaging you need the below on your smartphone:

Android OS 5.1 or higher iOS 10.0 or higher An Amazon account Download the Amazon Alexa app Download the hellovoice app

To download apps to your iPhone or Android smartphone, you can go to the relevant app store for your device.

8.1 Downloading the hellovoice app and signing in

To complete the set-up of the Motorola AX device you will need to download the hellovoice companion app, this supports set-up and interaction with the Motorola AX series.

1. Download the hellovoice app to your smartphone.

2. Ensure your smartphone is using the same Wi-Fi network as the router your base is connected to.

3. Once you have downloaded the app, go to your smartphone home screen and click on the icon below.

4. Tap

5. You will be asked to sign in to Amazon account through the hellovoice

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Setup a new Motorola System

add your new Motorola AX device.

app. If you are not already signed in to your Amazon account via the Amazon Mobile Shopping app on your smartphone, you will need to enter your Amazon account details and select

and follow the on-screen instructions to

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6. hellovoice will ask you to provide one-time consent to share your Amazon proﬁle information. This proﬁle will only include your name and email address so hellovoice can uniquely identify you when you log in. You must consent to share this information in order for the login to complete. Tap

Allow

to continue.

7. The app will then search for all active Motorola AX devices. Select the device you want to connect to Alexa and tap

Continue

Note

Only one Motorola AX device can be set up at a time. If it cannot ﬁnd your Motorola AX device, check your base AC power adapter is securely connected and the Ethernet cable is plugged into the router and check your smartphone is connected to the same Wi-Fi network the base is connected to.

8. hellovoice will ask you to allow access to your smartphone contacts. This will allow the app to automatically synchronize the contacts in your smartphone to the hellovoice app and Motorola AX phonebook. Tap

Allow

to continue.

9. When contact synchronization completes, tap

Continue

10. To register or connect your device to the Alexa Voice Service, tap

Amazon Alexa Login Sign in

and enter your Amazon account details and select

11. You must allow Motorola AX device access to Alexa Voice Service when prompted. Tap

12. Once your device is connected to Alexa, tap

Allow

to continue.

Start using

13. You will then be guided to install the Amazon Alexa app if you have not already installed it. Tap Once you have installed Amazon Alexa app, tap

hellovoice app to continue with the set-up. Tap

Continue

Done

to return to

Continue

14. You will be asked to sign in to Amazon Alexa app. If you are not already signed in to your Amazon Alexa app on your smartphone, you will need to enter your Amazon account details and select

Note

You must sign up for Alexa Communication in order to use Alexa-toAlexa Calling and Messaging on Motorola AX devices. As part of the sign-up process, you will be asked to enter and verify your smartphone number and to allow access to your smartphone contacts. It is important to allow the Amazon Alexa app to access your contacts as this will enable Alexa to call the person or contact name.

15. Return to hellovoice app and tap

Continue

16. There may be updates available for your Motorola AX handsets and base, especially if this is a ﬁrst-time connection. The app will automatically check for available software updates. Tap

Update All

to download and install the latest software to your Motorola AX handset and base. The update may take up to 20 minutes depending on your Internet connection speed. Once the update is complete, your telephone will automatically restart.

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Note

The base AC power adapter and Ethernet cable must remain connected at all times and all the handsets are placed in their cradles during the software update. The telephone line cord can be plugged in to the telephone line wall jack once this initial software update has completed.

It is also recommended that you do not interrupt the update process and that you have an alternative phone connected to avoid missing important calls.

If there are no updates available for your device, you will be prompted, “You are using the latest software available”. Tap

17. You can now plug the other end of the telephone line cord into the telephone wall jack. Your Motorola AX device is now ready to use.

Note

If the Alexa key is pressed before the set up is complete the screen will display announce “Your device isn’t registered. For help, go to its companion

app.”

Account error. Alexa service is not ready

Continue

and the handset will

9. Date & time

The date and time on your Motorola AX device are set automatically during set-up with the hellovoice app. If you subscribe to caller ID service, the day, month and time are set automatically with each incoming call, thereafter.

In the event your handset date and time get out of sync after events like power outages or a switch to daylight-saving time, you can set the date and time manually.

9.1 Set the date and time

1. Press

2. The last set date is displayed. Enter the date, e.g., when set to MM/DD,

3. To change the date format, scroll d to

4. The last set time is displayed. Enter the time, e.g., when set to 24

, scroll u to

01/31/2019 for 31 January 2019 and press OK.

select either

Hours, 14:30 for 2:30pm. If the current time format setting is 12 Hours, scroll t or u to select or PM.

MM/DD

Date/Time

DD/MM

and press

. Press OK.

Select

Date Format

and scroll t or u to

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5. Once the time is set, to change the time format, scroll d to and scroll t or u to select either

6. Press e to return to standby.

12 Hours

24 Hours

. Press

Time Format

Save

10. Making calls

10.1 Making landline calls

The Motorola AX gives you direct access to your smartphone contacts: You can now call a contact via your handset using Alexa:

1. Press .

2. After the beep, say for example “Call Mom”.

3. Alexa will ask you to conﬁrm the contact, once conﬁrmed the number will dial automatically over the landline.

10.2 Making Alexa-to-Alexa calls

The Motorola AX gives you direct access to your Alexa contacts through the Alexa app. You can now call a contact who is registered with Alexa Calling and Messaging via your handset Alexa key.

1. Tap .

2. After the beep, say for example “Call Mom’s Alexa”.

3. Alexa will ask you to conﬁrm.

4. Once conﬁrmed Alexa will automatically connect over the internet network.

Note

Alexa uses your Internet connection to make calls, and requires a strong connection. Any problems with your network can aect call quality, or cause the call to drop.

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10.3 Making intercom calls

If more than one handset is registered to the base, an internal call can be made between handsets.

1. If 2 handsets are registered to the base, press and hold u and the other handset rings automatically.

2. If 2 or more handsets are registered to the base, press and hold u and scroll d to select the handset to be called, press

Select

10.4 Receiving a call

When you receive a call, the phone rings and the phone number (or name if stored in the contact list) is displayed.

1. Press t to answer the call.

2. Press t again to switch to hands-free.

Note

If you prefer for the call to be automatically answered when you lift the handset o the charger, you will need to switch Auto answer on, please refer to the full User Guide Call Settings section.

10.5 Ending a call

Press e, or place the handset back on the charger.

Note

You can end calls simply by placing the handset on the charger. To turn this feature o, please refer to the full User Guide Call Settings section.

11. Handset locator

This feature allows you to locate misplaced handsets.

1. Press p on the base. All registered handsets will ring for 30 seconds.

2. Press p on the base again to cancel the paging call.

3. Press

Ignore

or e on the handset to stop the paging call.

12. Using Alexa on your handset

1. Tap , the display will show

Alexa listening...

and a beep will be heard.

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2. You can then ask Alexa what you need. For example: “What’s the weather?” The screen will display

Alexa thinking...

3. When a response is provided, the display will show

Note

Alexa may not be able to process your request in the event of network or connectivity issues. If you are unable to place your call via Alexa, you should dial the number directly using the handset keypad.

Warning You will not be able to dial 911 or 112 from this phone in the event of a

power outage, so make sure you have another way to call for help in an

emergency.

Alexa speaking...

13. Calls list

13.1 Motorola AX Calls list

Landline calls will be logged in the Motorola AX calls list and also in the hellovoice app.

Press the right soft key calls list menu by pressing u. For more information, refer to the full user guide calls list section.

1. Press u, scroll u or d to highlight the calls list (

Calls, Outgoing Calls, Accepted Calls, All Calls

2. Press

3. Scroll u or d to view the entries.

Select

list) is displayed.

. The most recent number (or name if stored in the contact

Calls

button to enter the

All Calls

list. Or enter the

Missed Calls, Received

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13.2 Alexa-to-Alexa Calls list

Alexa call history can be viewed through the Alexa app.

14. Alexa alarms, reminders and timers

Alarms, reminders and timers can be set using Alexa.

14.1 Set an Alexa alarm

1. Tap .

2. After the beep, say for example “Set an alarm for (time of day).”

Note

Set a repeat alarm on the same day / time of the week or a repeat alarm for the same time every day, weekdays only, or weekends only.

14.2 Set an Alexa reminder

1. Tap .

2. After the beep, say for example “Set a reminder to ring Mom at 4pm.”

Note

Set a repeat reminder on the same day / time of the week or a repeat reminder for the same time every day, weekdays only, or weekends only.

14.3 Set an Alexa timer

1. Tap .

2. After the beep, say for example “Set a timer for 2 minutes.”

3. To check how much time is left ask Alexa.

4. When the time is up an alarm will sound.

Note

An alarm, reminder and timer will sound on the handset that it is activated on.

15. Announcements

Alexa can make announcements from your Motorola AX to all other compatible Alexa enabled devices on your account.

1. Press .

2. After the beep, say for example “Announce dinner is ready.”

3. Alexa will advise announcing and all linked Alexa built-in devices will receive the announcement.

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16. Things to try – just tap and say:

To do this... Say this...

Ask Alexa to make landline calls to your contacts or to other numbers supported by your landline service provider. Charges may apply – check with your landline service provider.

Tip: If there is more than one contact of a requested name or there is more than one number for your contact – Alexa will ask you which one you would like to call.

Dial a mobile or landline number “Call 0-2-0-7-9-4-6-0-1-2-3.”

“Call (Mum).” “Call (Mary’s) mobile.” “Call (John) on his home phone.” “Call (Kyle) at work.” “Call (Mum’s) oce.”

Make a call to another compatible Echo and / or Alexa device

News, Weather & Trac “What’s in the news?”

Questions & Answers “What can I say?”

Timers, Alarms and Calendars “Set a 10-minute timer.”

Smart Home “Turn on the lights.”

“Call (Dad’s) Echo.” “Call (Richard’s) Alexa.”

“Will it rain this weekend?” “What’s the weather in Portland?” “How’s my commute?”

“Who was the ﬁrst man on the moon?” “When is sunset?” “Why is the sky blue?”

“Remind me to water the plants.” “Add toilet paper to my shopping list.” “What’s on my calendar today?”

“Set the temperature to 21 degrees.”

“Lock the front door.”

“Dim the bedroom to 20%.”

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Alexa Skills “What are your popular skills?”

“Let’s play a game.” “Help me sleep.” “Teach me something.”

Music & Radio “Play music for cooking.”

“What song is this?” “Play pop from the ‘90s.” “Play the station Jazz FM on

TuneIn.”

Audible Audiobooks “Go back.”

“Stop reading in 30 minutes.” “What audiobooks do I have?”

For more examples, go to Things to Try in the Amazon Alexa app.

Note

Certain services are subject to change or withdrawal at any time, or may not be available in all areas and may require separate subscriptions.

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17. Help

Unable to ﬁnd the device during product set-up

• Check that the AC power adapter is securely plugged into the base and power outlet.

• Check that the Ethernet cable is securely plugged into the router.

• Check that the smartphone is connected to the same Wi-Fi network as your router.

• Reset the Motorola AX device by removing the batteries from the handset and press the RESET button on the base. Wait for around 15 seconds before connecting it again. Allow up to one minute for the handset and base to synchronize.

• If these suggestions do not help, try to reset your base from the handset by selecting User Guide Advanced Settings section.

Phone does not work

• Check that the AC power adapter is securely plugged into the base and power outlet.

• Check that the batteries are inserted correctly in the handset and that the handset is switched on. Use only approved rechargeable batteries supplied.

• Check that telephone line cord is ﬁrmly plugged into the base socket and the telephone wall jack. Use only the supplied telephone line cord or ensure that the pin connections are correct when using an existing telephone line cord.

• Check with your provider for network issues.

• Move the handset and/or base away from other electrical appliances or metal objects and try again.

• Check that you are not too far from the base.

No dial tone

• Follow all of the Phone does not work suggestions.

• If these suggestions do not help, disconnect the telephone line cord and connect the telephone line cord to another telephone to check that the telephone line cord is not defective.

• If there is still no dial tone, try another telephone wall jack as the wiring to the current telephone wall jack may be defective.

Unable to make landline calls

• Follow all of the No dial tone suggestions.

• Check that you have dial tone.

• Check that the telephone is set to the correct dial mode.

• Check that the line is not in use and that there is no ongoing Alexa session on another handset.

Base Reset

from

Advanced Settings

menu, please refer to the full

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No display

• Check that the batteries are inserted correctly and fully charged. Use only approved rechargeable batteries supplied.

• Check that the handset is switched on.

Handset does not ring

• Follow all of the No dial tone suggestions.

• Check that the handset ringer volume is not set to o.

• Check that you have not accidentally blocked the caller.

• Check that the handset is registered to the base.

• Check that you do not have too many extension telephones plugged into the same line.

Weak audio or call cutting in and out

• Follow all of the Phone does not work suggestions.

• If you subscribe to high-speed internet service through your telephone line, try installing a DSL (Digital Subscriber Line) ﬁlter between the base and the telephone wall jack. This ﬁlter will help prevent interference, noise and caller ID problems caused by DSL interference.

No Caller Display

• Check the subscription with your telephone network operator.

• The caller may have withheld their number.

• Check that your caller is not making call through a switchboard.

Caller Display cannot show the contact name match

• Follow all of the No Caller Display suggestions.

• Check that you have allowed hellovoice app access to your smartphone contacts.

• The record cannot be found in the contact list.

• Check that the correct number is stored in the contact list, with the full area code.

Battery icon is not scrolling during charge

• Check that the AC power adapter is securely plugged into the charger and power outlet.

• Check that the handset is properly seated in the cradle.

• Clean the charger cradle contacts with a cloth moistened with alcohol.

• The battery is full. The battery icon will appear steady on the display.

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Searching… appears on the handset

• Check that the AC power adapter is securely plugged into the base and power outlet.

• Check that you are not too far from the base.

• Try re-registering the handset.

Cannot register a handset to the base

• Up to 5 handsets can be registered to the base. If 5 handsets are already registered, de-register a handset before registering a new one.

Unable to open the Amazon Alexa app

• Force close the app.

• Restart your smartphone.

• Uninstall and reinstall the app.

• For further help you can go to Apple / Google support. iOS - https://getsupport.apple.com/. Android - https://support.google.com/android/.

Unable to open the hellovoice app

• Force close the app.

• Restart your smartphone.

• Uninstall and reinstall the app.

Alexa does not respond

• Check that the AC power adapter is securely plugged into the base and power outlet.

• Check that the Ethernet cable is securely plugged into the router.

• Check that your internet connection is working.

• Once the Alexa key is pressed wait for the beep before making your request.

• Check that the line is not in use and that there is no ongoing Alexa session on another handset.

Unable to use Alexa to call a person or contact name

• Follow all of the Alexa does not respond suggestions.

• Check that you have allowed Amazon Alexa app access to your smartphone contacts.

• Check that your contact is correctly saved and listed in

Contacts

of the

Amazon Alexa app.

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Manufactured, distributed or sold by Meizhou Guo Wei Electronics Co. LTD., ocial licensee for this product. MOTOROLA and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC. and are used under license. All other trademarks are the property of their respective owners. © 2019 Motorola Mobility LLC. All rights reserved.

Amazon, Alexa and all related logos are trademarks of Amazon.com, Inc. or its aliates.

Motorola AX Series QSG (USA_Issue 1.5).

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Motorola AXH03, AXH01, AXH, AXH04, AXH02 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual