TELink 700 FLASH
INSTALLATION AND OPERATION MANUAL
Attention:
A telco line surge protector
should be used in series with
the line connected to this unit.
Please leave this manual with the unit after installation
Important warranty information enclosed
Mitel On Hold
720 Brooker Creek Blvd., Ste. 215
Oldsmar, FL 34677
888.664.3366
Fax: 727.785.7659
http://mitelonhold.com
info@onholdbusiness.com
Mitel TELink 700 FLASH 06/2009
FCC Notice
WARNING: This equipment has been tested and found to comply with the limits for a Class A digital device
pursuant to Part 15 of FCC Rules. These limits ar e designed to prov ide reasonabl e protecti on against harmful
interference when this equipment is operated in a commercial environm ent. This equipment generates, uses,
and can radiate radio frequency energy and, if not installed and used in accordance wit h the instruction manual,
may cause harmful interference to radio communications. Operation of this equipm ent in a residential area is
likely to cause harmful interference in which case the user will be requir ed to correct the inter ference at his/her
own expense.
This digital apparatus does not exceed the Class A l imits for radio noise emissions fr om di gital appar atus
set out in the Radio Interference Regulations of the Canadian Department of Communications.
Le présent appareil numérique n'émet pas de bruits radioélectr iques dépassant les limites applicables aux
appareils numériques de la Class A prescri tes dans le Règlement sur l e brouillage radioélect rique édicté par le
ministère des Communications du Canada.
Limited Warranty{tc \l1 "LIMITED WARRANTY}
TERMS: Mitel w arrants to the original purchaser ("Buyer") that the Pr oduct sold is free from defects in
material and workmanship at t he time of purchase. The warranty extends five (5) years from t he date
of original purchase and covers par ts and labor. Buy er must prov ide w ritten noti ce to Mitel within the
warranty period of any defective part or conditions. If the defect is not the result of improper use,
service, maintenance or installation, and if the equipment has not been otherwise damaged or modified
after shipment, Mitel or its authorized representative shall either replace or repair the defective Product
at Mitel‘s option. No credit shall be all owed for work performed by Buy er or unauthorized par ties. Outof-warranty repair s will be invoiced at t he current Nel-Tech hour ly rate pl us the cost of parts, sh ipping
and handling. IN THE EVENT THAT THE PRODUCT SERIAL NUMBER IS MISSING OR HAS BEEN
TAMPERED WITH IN ANY WAY, THE FOREGOING WARRANTY IS VOID A ND WITHOUT EFFEC T
AND MITEL SHALL HAVE NO LIABILITY WHATSOEVER ON ACCOUNT OF DEFECTS TO SUCH
PRODUCT.
LIMITATIONS: EXCEPT AS STATED ABOVE, THERE ARE NO WARRANTIES, EXPRESS OR
IMPLIED, THAT EXTEND BEYOND THE SPECIFICATIONS FOR THE PRODUCT. MITEL
EXPRESSLY DISCLAIMS ANY WARRANTY, EXPRESS OR IMPLIED, THAT EQUIPMENT SOLD
HEREUNDER IS OF MERCHANTIABLE QUALITY OR THAT IT CAN BE USED, OR IS FI T FOR ANY
PARTICULAR PURPOSE. BUYER PURCHASES AND ACCEPTS EQUIPMENT SOLELY ON THE
BASIS OF THE WARRANTY HEREINABOVE EXPRESSED. UNDER NO CIRCU MSTANCES SHALL
MITEL BE LIABLE BY VIRTUE OF THIS WARRANTY OR OTHERWISE FOR ANY SPECIAL,
INDIRECT, SECONDA RY OR CONSEQUENTIAL DA MAGES TO ANY PERSO N OR PROPERTY
ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT.
REPAIRING OR REPLACING PRODUCT: Buyer may obtain the r epair or replacement of an y eli gibl e
part or equipment cover ed under this warranty thr ough Mitel only. Buyer is r esponsible for all ship ping
and handling charges in co nnection with the performance of this warranty . Products returned to Mitel
must be securely packag ed to prevent damage in transit , freight prepaid, and insured for replace ment
value. A return authorization number assi gned by Mitel must be cl early marked on the outsi de of the
shipping container. Proof of purchase must accompany shi pment. Items deli vered to Mitel without a
return authorization clearly marked on the outside of the shipping container, and/or without proof of
purchase will be r efused. Please contact Mitel at the address and phone number below to rece iv e a
return authorization number and to arrang e for the repai r or replace ment of a flawed part co ver ed by
this warranty. Please indicate the Product's serial number in all correspondence. An authorization
number will not be issued in the absence of a serial number.
Copyright Notice
This manual copyright 1993-2009 All rights reserved. No part of it may be copied, photocopied,
reproduced, translated, or r educed to any electronic medium or machine-readable form wi thout Mitel’s
prior written consent.
Information contained herein is subject to chang e without prior noti fication. Mitel provides this manual
without warranty of any kind, express or implied. This user's manual may contain technical and/or
typographical errors.
Printed in the U.S.A
Mitel TELink 700 FLASH 2 06/2009
TABLE OF CONTENTS
FCC NOTICE ....................................................................................................... 2
LIMITED WARRANTY ......................................................................................... 2
1. SYSTEM DESCRIPTION ............................................................................... 4
2. INSTALLATION .............................................................................................. 5
VOICE LINE AND/OR NIGHT ANSWER INSTALL PROCEDURE ........... 6
DEDICATED LINE INSTALL PROCEDURE .............................................. 7
FAX SHARE INSTALL PROCEDURE ....................................................... 9
FINAL INSTALLATION............................................................................. 11
3. OPTIONAL FEATURES ............................................................................... 12
4. TROUBLESHOOTING ................................................................................. 14
LIST OF TABLES
TABLE 1—STATUS LIGHT INDICATIONS....................................................... 11
TABLE 2—NIGHT LIGHT INDICATIONS.......................................................... 13
TABLE 3—TROUBLESHOOTING .................................................................... 14
Mitel TELink 700 FLASH 3 06/2009
1. SYSTEM DESCRIPTION{tc \l1 "1. SYSTEM DESCRIPTION}
The TELink FLASH is a powerful, simple to use messaging system intended for
telephone Messaging On Hold (MOH). Once properly installed, no further interaction
from the user is required. Unlike ot her MOH products, the TELink FLASH is designed to
be operated remotely by the MO H provider using a cent ral PC Cont roller. This feature
eliminates the need for tape dist ribution because all audio information and conf igurati on
settings are downloaded over telephone lines.
Because the unit uses non-volatile FLASH memory, your audio program is safe from
erasure due to power loss for up t o 10 years. If power is lost, audio playback resumes
automatically once power is restored. This feature eliminates the need for a battery
backup system.
The TELink FLASH has been designed to accommodate several different installation
needs. The standard installation method allows normal access to the telephone line
while automatically preventing an unintentional disruption of a communication session
between the TELink and the PC Controller.
In a typica l installation, the unit is installed dir ectly to the incoming tel ephone line with no
other telephone equipment connected prior to the TELink. An installation involving a
KSU or PBX may look like what is illustrated below:
Mitel TELink 700 FLASH 4 06/2009
2. INSTALLATION{tc \l1 "2. INSTALLATION}
If other installation instructions were included, those instructions should be
followed first.
There are three installation procedures available, depending on the phone line used.
Keep in mind that w hichever inst allation procedure i s used, the TE Link must alw ay s be
connected directly to the telephone company input, ahead of any other devices using
that line.
If you have any questions or require assistance installing the TELink, please
contact Mitel.
Mitel TELink 700 FLASH 5 06/2009
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