Mitel TELink 700 FLASH Installation And Operation Manual

TELink 700 FLASH

INSTALLATION AND OPERATION MANUAL

Attention:

A telco line surge protector

should be used in series with

the line connected to this unit.

Please leave this manual with the unit after installation

Important warranty information enclosed

Mitel On Hold

720 Brooker Creek Blvd., Ste. 215

Oldsmar, FL 34677

888.664.3366

Fax: [phone]

http://mitelonhold.com

[e-mail]

Mitel TELink 700 FLASH 06/2009

FCC Notice

WARNING: This equipment has been tested and found to comply with the limits for a Class A digital device

pursuant to Part 15 of FCC Rules. These limits ar e designed to prov ide reasonabl e protecti on against harmful
interference when this equipment is operated in a commercial environm ent. This equipment generates, uses,
and can radiate radio frequency energy and, if not installed and used in accordance wit h the instruction manual,
may cause harmful interference to radio communications. Operation of this equipm ent in a residential area is
likely to cause harmful interference in which case the user will be requir ed to correct the inter ference at his/her
own expense.
This digital apparatus does not exceed the Class A l imits for radio noise emissions fr om di gital appar atus
set out in the Radio Interference Regulations of the Canadian Department of Communications.
Le présent appareil numérique n'émet pas de bruits radioélectr iques dépassant les limites applicables aux
appareils numériques de la Class A prescri tes dans le Règlement sur l e brouillage radioélect rique édicté par le
ministère des Communications du Canada.

Limited Warranty{tc \l1 "LIMITED WARRANTY}

TERMS: Mitel w arrants to the original purchaser ("Buyer") that the Pr oduct sold is free from defects in

material and workmanship at t he time of purchase. The warranty extends five (5) years from t he date
of original purchase and covers par ts and labor. Buy er must prov ide w ritten noti ce to Mitel within the
warranty period of any defective part or conditions. If the defect is not the result of improper use,
service, maintenance or installation, and if the equipment has not been otherwise damaged or modified
after shipment, Mitel or its authorized representative shall either replace or repair the defective Product
at Mitel‘s option. No credit shall be all owed for work performed by Buy er or unauthorized par ties. Out­of-warranty repair s will be invoiced at t he current Nel-Tech hour ly rate pl us the cost of parts, sh ipping
and handling. IN THE EVENT THAT THE PRODUCT SERIAL NUMBER IS MISSING OR HAS BEEN
TAMPERED WITH IN ANY WAY, THE FOREGOING WARRANTY IS VOID A ND WITHOUT EFFEC T
AND MITEL SHALL HAVE NO LIABILITY WHATSOEVER ON ACCOUNT OF DEFECTS TO SUCH
PRODUCT.

LIMITATIONS: EXCEPT AS STATED ABOVE, THERE ARE NO WARRANTIES, EXPRESS OR
IMPLIED, THAT EXTEND BEYOND THE SPECIFICATIONS FOR THE PRODUCT. MITEL
EXPRESSLY DISCLAIMS ANY WARRANTY, EXPRESS OR IMPLIED, THAT EQUIPMENT SOLD
HEREUNDER IS OF MERCHANTIABLE QUALITY OR THAT IT CAN BE USED, OR IS FI T FOR ANY
PARTICULAR PURPOSE. BUYER PURCHASES AND ACCEPTS EQUIPMENT SOLELY ON THE
BASIS OF THE WARRANTY HEREINABOVE EXPRESSED. UNDER NO CIRCU MSTANCES SHALL
MITEL BE LIABLE BY VIRTUE OF THIS WARRANTY OR OTHERWISE FOR ANY SPECIAL,
INDIRECT, SECONDA RY OR CONSEQUENTIAL DA MAGES TO ANY PERSO N OR PROPERTY
ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT.

REPAIRING OR REPLACING PRODUCT: Buyer may obtain the r epair or replacement of an y eli gibl e
part or equipment cover ed under this warranty thr ough Mitel only. Buyer is r esponsible for all ship ping
and handling charges in co nnection with the performance of this warranty . Products returned to Mitel
must be securely packag ed to prevent damage in transit , freight prepaid, and insured for replace ment
value. A return authorization number assi gned by Mitel must be cl early marked on the outsi de of the
shipping container. Proof of purchase must accompany shi pment. Items deli vered to Mitel without a
return authorization clearly marked on the outside of the shipping container, and/or without proof of
purchase will be r efused. Please contact Mitel at the address and phone number below to rece iv e a
return authorization number and to arrang e for the repai r or replace ment of a flawed part co ver ed by
this warranty. Please indicate the Product's serial number in all correspondence. An authorization
number will not be issued in the absence of a serial number.

Copyright Notice

This manual copyright 1993-2009 All rights reserved. No part of it may be copied, photocopied,
reproduced, translated, or r educed to any electronic medium or machine-readable form wi thout Mitel’s
prior written consent.

Information contained herein is subject to chang e without prior noti fication. Mitel provides this manual
without warranty of any kind, express or implied. This user's manual may contain technical and/or
typographical errors.

Printed in the U.S.A

Mitel TELink 700 FLASH 2 06/2009

TABLE OF CONTENTS

FCC NOTICE ....................................................................................................... 2

LIMITED WARRANTY ......................................................................................... 2

1. SYSTEM DESCRIPTION ............................................................................... 4

2. INSTALLATION .............................................................................................. 5

VOICE LINE AND/OR NIGHT ANSWER INSTALL PROCEDURE ........... 6

DEDICATED LINE INSTALL PROCEDURE .............................................. 7

FAX SHARE INSTALL PROCEDURE ....................................................... 9

FINAL INSTALLATION............................................................................. 11

3. OPTIONAL FEATURES ............................................................................... 12

4. TROUBLESHOOTING ................................................................................. 14

LIST OF TABLES

TABLE 1—STATUS LIGHT INDICATIONS....................................................... 11

TABLE 2—NIGHT LIGHT INDICATIONS.......................................................... 13

TABLE 3—TROUBLESHOOTING .................................................................... 14

Mitel TELink 700 FLASH 3 06/2009

1. SYSTEM DESCRIPTION{tc \l1 "1. SYSTEM DESCRIPTION}

The TELink FLASH is a powerful, simple to use messaging system intended for
telephone Messaging On Hold (MOH). Once properly installed, no further interaction
from the user is required. Unlike ot her MOH products, the TELink FLASH is designed to
be operated remotely by the MO H provider using a cent ral PC Cont roller. This feature
eliminates the need for tape dist ribution because all audio information and conf igurati on
settings are downloaded over telephone lines.

Because the unit uses non-volatile FLASH memory, your audio program is safe from
erasure due to power loss for up t o 10 years. If power is lost, audio playback resumes
automatically once power is restored. This feature eliminates the need for a battery
backup system.

The TELink FLASH has been designed to accommodate several different installation
needs. The standard installation method allows normal access to the telephone line
while automatically preventing an unintentional disruption of a communication session
between the TELink and the PC Controller.

In a typica l installation, the unit is installed dir ectly to the incoming tel ephone line with no
other telephone equipment connected prior to the TELink. An installation involving a
KSU or PBX may look like what is illustrated below:

Mitel TELink 700 FLASH 4 06/2009

2. INSTALLATION{tc \l1 "2. INSTALLATION}

If other installation instructions were included, those instructions should be
followed first.

There are three installation procedures available, depending on the phone line used.
Keep in mind that w hichever inst allation procedure i s used, the TE Link must alw ay s be
connected directly to the telephone company input, ahead of any other devices using
that line.

If you have any questions or require assistance installing the TELink, please
contact Mitel.

Mitel TELink 700 FLASH 5 06/2009

VOICE LINE AND/OR NIGHT ANSWER INSTALL

PROCEDURE{tc \l2 "INSTALLATION PROCEDURE A}

1. Make sure the power swit ch on the back of the TELink is in the OFF position.

2. Connect one end of the included modular telephone cable directly to the phone
company box for the installation phone number. It is important that this cable is
attached to a direct line, prior to any other telephone equipment. The user may need
to adapt one end of the modular cable to mate to the incoming phone line.

If the TELink is equipped with the Night Answer option, the i nstallat ion line must be
the first line answ ered by the telephone system. If y ou are not sure which line this i s,
check wit h your local phone company.

3. Connect the other end of the modular cable to the TELCO jack on the back of the
TELink.

4. Using another modular telephone cable, connect the PHONE jack on th e back of the
TELink to the installation phone line's original destination (KSU, PBX, telephone,
etc).

5. Set the HI/LO switch on the back of the TELink to the proper position for the
telephone system (LO=8 Ω, HI=1K Ω).

6. Connect the TELink's AUDIO OUTPUT jack to the telephone system's MOH input
using the included RCA cable. The use r may need to ada pt the phone sy stem end of
this cable to match the MOH input connection on the phone system.

7. Plug the included 12VDC pow er supply int o a normal 110VAC w all out let. C onnect
the other end to the 12VDC jack on the back of the TELink.

8. Turn the power switch ON. Turn to page 9 for further instructions.

Mitel TELink 700 FLASH 6 06/2009

DEDICATED LINE INSTALL PROCEDURE{tc \l2

"INSTALLATION PROCEDURE B}

1. Make sure the power swit ch on the back of the TELink is in the OFF position.

2. Connect one end of the included modular telephone cable directly to the phone
company box for the installation phone number. The user may need to adapt one
end of the modular cable to mate to the i ncoming phone line.

3. Connect the other end of the modular cable to the TELCO jack on the back of the
TELink.

4. Using another modular telephone cable, connect the PHONE jack on th e back of the
TELink to the installation phone line's original destination (KSU, PBX, telephone,
etc).

5. Set the HI/LO switch on the back of the TELink to the proper position for the
telephone system (LO=8 Ω, HI=1K Ω).

6. Connect the TELink's AUDIO OUTPUT jack to the telephone system's MOH input
using the included RCA cable. The use r may need to a dapt th e phone s yst em end o f
this cable to match the MOH input connection on the phone system.

7. Plug the included 12VDC pow er supply int o a normal 110VAC w all out let. C onnect
the other end to the 12VDC jack on the back of the TELink.

8. Turn the power switch ON. Turn to page 9 for further instructions.

Mitel TELink 700 FLASH 7 06/2009

Mitel TELink 700 FLASH 8 06/2009

FAX SHARE INSTALL PROCEDURE{tc \l2 "INSTALLATION

PROCEDURE C}

1. Make sure the power swit ch on the back of the TELink is in the OFF position.

2. Connect one end of the included modular telephone cable directly to the phone
company box for the installation phone number. The TELink must be connected
before the fax machine. The use r may need to adapt one end of the modular cable
to mate to the incoming phone line.

3. Connect the other end of the modular cable to the TELCO jack on the back of the
TELink.

4. Using another modular telephone cable, connect the PHONE jack on the back of the
TELink to the fax m achine.

5. Set the HI/LO switch on the back of the TELink to the proper position for the
telephone system (LO=8 Ω, HI=1K Ω).

6. Connect the TELink's AUDIO OUTPUT jack to the telephone system's MOH input
using the included RCA cable. The use r may need to ada pt the phone sy stem end of
this cable to match the MOH input connection on the phone system.

7. Plug the included 12VDC pow er supply int o a normal 110VAC w all out let. C onnect
the other end to the 12VDC jack on the back of the TELink.

8. Set the fax machine to answer on the fewest rings possible (but a minimum of two
rings).

Mitel TELink 700 FLASH 9 06/2009

9. Turn the power switch ON. Turn to page 9 for further instructions.

Mitel TELink 700 FLASH 10 06/2009

STATUS (or ACTIVE) Light

Indication

On

Audio file in memory, currently playing

Off

No power to unit or an err or has occurred

Flashing Slow l y

No audio file in memory , phone line free

Data session with PC Controller is being
attempted or is in progress

Alternating – Fast Flash / No
Flash

The TELink failed to v al i date the callback
number. Contact Mitel.

FINAL INSTALLATION{tc \l2 "FINAL INSTALLATION}

After installation is complete, a download may be required. Check t he STATUS light on
the front panel (note: on some units this light is labeled ACTIVE):

IF IT IS ON (STEADY): An audio file is present in memory and is currently playing.

Download is not requir ed.

IF IT IS FLASHING SLOWLY: No audio file is present. Contact Mitel. They must

call the unit and download audio.

IF IT IS FLASHING FAST: The unit is automatically calling the callback n u mber

stored in memory to download audio from the PC Controller. This first
callback to the PC Controller must be successful in order to validate the
callback number. If the first call does not result in contact with the PC
Controller, then callback validation has failed and the unit will not call aga in.
In this case, the STATUS light will alternate between a flash fast for one
second and no flash for one second. Contact Mitel. They may then call the
unit and download audio.

During communications sessions between the TELink and the PC Controller, the
STATUS light flashes fast and the phone line becomes unavailable for incoming and
outgoing calls (no dial tone will be present).

After a successful download the STATUS light remains on (steady). At this point, call
into the phone system and ask to be placed on hold. While listening to the on-hold
audio, adjust the volume (if necessary) using the v olume UP/DOWN buttons on the front
panel.

If there is no on-hold audio, verify all connections against the installation procedure used
and try again. If there is still no on-hold audio, contact Mitel.

Flashing Fast

Table 1—Status Light Indications

Mitel TELink 700 FLASH 11 06/2009

3. OPTIONAL FEATURES{tc \l1 "3. OPTIONAL FEATURES}

Your TELink may have optional features which provide additional convenience and
functionality . The serial number label on the bot tom of the unit indicates which f eatures
the unit has. Note that the unit may be equipped with optional features that have not
been activated by Mitel.

CALL ON SCHEDULE (CS) allows the TELink to be programmed to call the PC

Controller at a future date and time to automatically download a new audio
program. The scheduled callback can be set to a specific time, month, day, and
year.

The STATUS (or ACTIVE) light flashes fast during a callback. If the unit cannot
connect to the PC Controll er (for instance, if the line is busy ), it will co ntinue c alling
at seven minute interv als unti l a connecti on is made, or unt il t he preprogrammed
number of retries has been exhaust ed.

Before CS can operate automatically, the callback telephone number must be
validated during initial inst allation and w henev er the ca llback number is changed
by the M OH provider. During validati on, the TELink make s one call attempting t o
establish communications with the PC Contr ol l er. If it is successful, the callback
features become fully operational. If validation fails, contact Mitel.

FAX SHARE (FS) allows the TELi nk to share a phone li ne w ith a f ax mach ine, sav ing

the expense of having to install a separate line. In a Fax Share installation, the
TELink only answers calls from the PC Controller and does not interfere with
incoming or outgoing fax transmissions. The fax machine must be set to answer
on two or more rings. Fax Share is standard on most units, although the FS
designation may not appear on the serial number label. Fax Share cannot be
used together with Night Answ er.

NIGHT ANSWER (N) provides the capability to store a separate 15, 30, 45, or 60

second night answ er message, in addition to the standard MO H message. Befo re
using Night Answer, Mitel must enable the feature from the PC Controller and
download a standard MOH message and a Night Answer message. When
activated (ON), the TELink answers incoming calls, plays the Night Answer
message, then hangs up the call. T wo Night Answer modes are available:

Scheduled - The Night Answer message can be scheduled from the PC

Controller to turn on and off automatically once per day, on a seven­day calendar. S ample schedule: Night Answer turns OFF at 9am and
ON at 5pm Monday-Friday, with no ON or OFF time scheduled for
Saturday and Sunday. Under this schedule, Night Answer is active
during non-business hours (5pm-9am) and all weeke nd l ong.

Mitel TELink 700 FLASH 12 06/2009

NIGHT Light

Indication

On

Night Answ er ON

Off

Night Answ er OFF

Slow flash – Night Answer OF F
Fast flash – Night Answer ON

Manual - Night Answer can be turned ON or OFF on demand by pressing

the NIGHT button on the front panel. If a Night Answer schedule is
present, this will preempt i t. If you m anual l y turn Night Answer ON or
OFF, it will remain in that state until you cancel Manual mode (press
the NIGHT button again). T hen, Ni ght A nswer operation w il l return t o
Scheduled (if a schedule is present ) .

IMPORTANT: If Nigh t Ans wer is tu rned ON ma nually, y ou
must remember to turn it OFF when you want calls to ring
through normally. Until Night Answer is turned OFF, the
TELink will continue to answer calls, play the Night Answer
message, then hang up. DO NOT forget to turn Night
Answer OFF at the desired time.

When using Night Answer, it is extremely important that the TELink is installed on
the first phone number that the phone system answers. However, because this
line is likely to be the most heavily used, the PC Controller may encounter di fficul ty
(busy line) when trying to call the unit. For the same reason, the unit may also
have difficulty calling the PC Controller. Therefore, it is recommended that the
initial installation and subsequent downloads be scheduled during times w hen the
line is not likely to be in use (during non-business hours).

Note that w hen the TELink answers a call in Night Answer mode, any other calls
that come in wi ll not hear the N ight Answer message, but will instead be handled
normally by the phone system.

The NIGHT light on the front of the TE Link indicates the current ON/OFF stat us of
the Night Answer feature:

Flashing

Mitel TELink 700 FLASH 13 06/2009

Table 2—Night Light Indications

Problem / Sym ptom

Possible Solution(s)

TELink.

enters the building.

flashing fast, the unit is in a data session.

will need to contact Mitel for further instruction.

4. TROUBLESHOOTING{tc \l1 "4. TROUBLESHOOTING}

• Adjust the volume by pressing the UP/ D OWN
volume sw i tches on the front panel. If the

volume level does not change, contact Mitel.
Audio output level is too low
or too high.

TELink does not answer
when called by the PC
Controller.

• Possible impedance mismatch between

phone system’s MOH port and the TELi nk. Try

switching the HI/LO switch on the back of the

• The TELink is not connected dir ectly to the

telephone company input.

• Other telephone devices are co nnected prior

to the TELink. The TELi nk must be the first

device connected to where the telephone line

The telephone line to w hi ch
the TELink is attached does
not work.

STATUS (or ACTIVE) light
alternates between 1 second
flash flash, and 1 second no
flash.

Table 3—Troubleshooting

• The TELink may be communication with the

PC controller. The unit aut omatically locks its

phone line during communications to protect

data integrity. Check the STATUS led. If it is

• First attempt to call the callback phone

number has failed.

• If the initial callback validation has failed you

Mitel TELink 700 FLASH 14 06/2009