Mitel SX-200 LW Service Manual

GENERAL INFORMATION GUIDE

LIGHTWARE 19, RELEASE 3.0

NOTICE

The information contained in this document is believed to be accurate in all respects

‚

but is not warranted by Mitel Networks Corporation (MITEL

). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes.

SX-200, SX-2000, SUPERSET, ACD TELEMARKETER, SUPERCONSOLE 1000, MILINK, TALK TO, SMART-1, NuPoint Messenger, Mitel Express Messenger, and LIGHTWARE are trademarks of Mitel Networks Corporation.

VT100 is a trademark of Digital Equipment Corporation IBM

IBM PC and IBM AT are trademarks of International Business Machines Corporation Windows is a trademark of Microsoft Corporation CENTREX is a trademark of Western Electric Company.

Other product names mentioned in this document may be trademarks of their respective companies and are hereby acknowledged.

SX-200 EL/SX-200 ML General Information Guide

LIGHTWARE 19, Release 3.0

50002721, Revision A

October 2002

®,™ Trademark of Mitel Networks Corporation

Table of Contents

Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

The Theme - Flexibility, Reliability, Usability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

SX-200

EL System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

SX-200 ML System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

SX-200 ELx Cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

SX-200 LIGHT Peripheral Cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

SX-200 SPINE Peripheral Bay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

SX-200 IP Node . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

SX-200 EL/ML Peripheral Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Voice Capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Data Capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Supporting Applications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Voice over IP (VoIP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Business/Commercial/Institutional . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Hotel/Motel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Assisted Living . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Call Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

ACD TELEMARKETER

Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Automated Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

MITEL

MyAttendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

FAX Tone Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Centralized Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Centralized Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Tenanting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

MITEL Application Interface (MAI) Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Data Switching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

NuPoint Messenger™ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

MiteI Express Messenger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

MITEL TAPI™ Desktop Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Mitel Networks™ 6100 Contact Center Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Mitel Networks 6500 Speech-Enabled Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

ISDN Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Basic Rate Interface Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

ISDN Primary Rate Interface Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

ISDN Network Gateway (North America only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

SX-200 MyAdministrator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

System Fail Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

SX-200 EL System Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

SX-200 EL Control Cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Connecting Peripheral Bays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Connecting SX-200 IP Nodes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Maximum Number of T1 Links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

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SX-200 ML System Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Connecting a Peripheral Bay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

SX-200 ML (FD) System Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

SX-200 RM Peripheral Cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

SX-200 LIGHT Peripheral Cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Peripheral Interface Cards and Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Digital Control and Digital Services Cards and Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

SX-200 Wall Mount Bracket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

SX-200 SPINE Bay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

SX-200 SPINE Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Power Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Bay Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Power Module II . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Uninterruptible Power Supply (UPS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

System Fail Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Peripherals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Mitel Networks 5000 Series IP Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Mitel Networks 5010 IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Mitel Networks 5020 IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Mitel Networks 5215 IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Mitel Networks 5220 IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Mitel Networks 5305 IP Office Conference Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Mitel Networks 5310 IP Board Room Conference Unit . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Attendant Consoles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

SUPERCONSOLE 1000

Attendant Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

SUPERSET™ 7000 Attendant Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

SUPERSET 4000 Series Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

SUPERSET 4001 Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

SUPERSET 4015 Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

SUPERSET 4025 Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

SUPERSET 4090 Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

SUPERSET 4125 Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

SUPERSET 4150 Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Programmable Key Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Mitel Networks 5410 Programmable Key Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Mitel Networks 5415 Programmable Key Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Mitel Networks Programmable Key Module 12 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Mitel Networks Programmable Key Module 48 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Interface Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

SUPERSET Interface Module 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

SUPERSET Interface Module 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

DSS/BLF Interface Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Music-On-Hold/Pager Unit (DMP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Datasets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

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DATASET 1103 Standalone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

DATASET 2103 Standalone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

SMART-1

Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Digital Line Monitor (DLM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

MITEL Express Messenger Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Auto Attendant Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Voice Mail Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

NuPoint Messenger Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Feature Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Feature Categories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Abbreviated Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Access Codes - Global Find . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Account Codes - Verified . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Account Codes - Verified (Special DISA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Add Held. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Analog Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Attendant Abbreviated Dial Number Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Attendant Access (Dial 0) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Attendant Advisory Message Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Attendant Alarm Readout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Attendant Automatic Overflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Attendant Bell Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Attendant Busy Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Attendant Callback - Busy/No Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Attendant Call Forward Setup and Cancel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Attendant Call Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Attendant Call Splitting and Swapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Attendant Calls Forwarded On No Answer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Attendant Conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Attendant Console Display Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Attendant Console Handset and Headset Receiver Volume Control . . . . . . . . . . . . 121

Attendant Console Last Call Retrieve. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Attendant Console LCD Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Attendant Console LDN Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Attendant Console Lockout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Attendant Console Macro Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Attendant Console Set Paging - Directed, Group, or All Set . . . . . . . . . . . . . . . . . . 123

Attendant Date and Time Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Attendant Default Call Positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Attendant Destination (DEST) Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Attendant Directed Call Pickup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Attendant Direct Trunk Select. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Attendant DISA Code Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Attendant Do Not Disturb (DND) Setup, Cancel or Override . . . . . . . . . . . . . . . . . . 124

Attendant Emergency Call (911) Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Attendant Extension Busy-Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Attendant Flash Over Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Attendant Function Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Attendant Hold Positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Attendant Implicit New Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

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Attendant Individual Directory Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Attendant Interposition Calling and Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Attendant Lockout Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Attendant Message Waiting Setup and Cancel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Attendant Multi-New Call Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Attendant New Call Ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Attendant Night/Day Switching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Attendant Paging Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Attendant Paged Hold Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Attendant Serial Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Attendant Source Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Attendant Timed Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Attendant Tone Signaling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Attendant Training Jacks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Attendant Transfer To Campon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Attendant Transparent Multi-Console Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Attendant Trunk Busy-Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Attendant Trunk Group Status Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Auto - Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Auto - Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Automated Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Automated Attendant - Auto-Attendant Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Automated Attendant - Default Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Automated Attendant - Front End Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Automated Attendant - Illegal Number Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Automated Attendant - Prefix Digits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Automated Attendant - RAD Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Automated Attendant - Resource Allocation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Automated Attendant - Vacant Number Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Automatic Call Distribution (ACD). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

ACD - Path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

ACD - Positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

ACD - Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

ACD - Longest Idle Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

ACD - Mobility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

ACD - Predictive Overflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

ACD - Printed Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

ACD - Real Time Event . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

ACD - Recorded Announcements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

ACD - Sets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Automatic Number Identification (ANI) on Outgoing Trunks. . . . . . . . . . . . . . . . . . . 134

Automatic Number Identification (ANI) / Dialed Number Identification

Service (DNIS) on Incoming Trunks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Automatic Number Identification (ANI) on Outgoing Trunks. . . . . . . . . . . . . . . . . . . 135

Automatic Route Selection (ARS). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Background Music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

BRI Card Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Broker’s Call (Station Swap). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Broker’s Call With Transfer (Transfer With Privacy) . . . . . . . . . . . . . . . . . . . . . . . . . 136

Busy Lamp Field . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Calculator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Call Logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

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Table of Contents

Call Park from Single-line Sets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Call Park from Multi-line Sets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Call Park System Orbit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Call Rerouting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Campon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Campon Priority Over Call Forward Busy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Campon Warning Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Centralized Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

CENTREX Compatibility (Double Flash Over Trunk) . . . . . . . . . . . . . . . . . . . . . . . . 140

CENTREX Compatibility (Single Flash Over Trunk). . . . . . . . . . . . . . . . . . . . . . . . . 141

CLASS (Custom Local Area Signaling Services) for Analog Telephones . . . . . . . . 141

CLASS (Custom Local Area Signaling Services) for Digital Sets. . . . . . . . . . . . . . . 141

Class of Restriction (COR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Class of Service (COS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Clear All Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

CO Line Group Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

CO Line Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

CO Line - Select Direct. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

CO Line Type - Direct Access - Bypass Key System Toll Control . . . . . . . . . . . . . . 142

Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Conflict Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Consoleless Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Contact Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Customer Data Entry (CDE) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Customer Data Entry - Default Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Customer Data Entry - Range Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Customer Data Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Data: Abbreviated Dial For ADL Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Data: Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Data: Associated Data Line (ADL) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Data: ADL Hotline. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Data: ADL Speed Call Originate. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Data: Associated Modem Line (AML). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Data: Auto Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Data: Automatic Data Route Selection (ADRS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Data: Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Data: Modem Pooling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Data: Modem Pooling Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Data: Peripherals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Data: Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Data: Station Message Detail Recording (Data SMDR) . . . . . . . . . . . . . . . . . . . . . . 146

Data: Station Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Data Transceiver (DTRX) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Data: DTRX Call by Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Data: DTRX Call Originate/Disconnect. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Data: DTRX Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Data: DTRX Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Data: DTRX Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Daylight Savings Time Adjustment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Device Interconnection Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Dial Tone Disable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Dial Tone - Discriminating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

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SX-200 General Information Guide

Dictation Trunks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

DID/Dial-in/Tie Intercepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Digit Translation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Direct-in Lines (DIL) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Direct Station Page/Busy Lamp Field . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Direct Station Select (DSS) Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Direct Station Select/Busy Lamp Field (DSS/BLF) . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Direct Station Select/Busy Lamp Field (DSS/BLF) Call Pickup . . . . . . . . . . . . . . . . 149

Direct Station Select/Busy Lamp Field (DSS/BLF) Interface Unit. . . . . . . . . . . . . . . 149

Direct to ARS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Direct Trunk Select . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Disconnect Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Display Caller ID on Non-Prime Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Display Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Do Not Disturb (DND) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

DTMF-To-Rotary Dial Conversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Emergency Call Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Emergency Calls (911) - Detection and Reporting to Attendant Consoles. . . . . . . . 150

Emergency Calls (911) - Detection and Reporting to Display Sets . . . . . . . . . . . . . 151

Emergency Calls (911) - Reporting to PSAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Expensive Route Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

FAX Tone Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Feature Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Flash - Calibrated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Flash Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Flash Disable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Flash For Dial 0 (Attendant) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Flash For Waiting Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Flash Timing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Forward Campon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Group Listening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Handset Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Handset Receiver Volume Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Handsfree Announce . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Handsfree Answerback to a Directed Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Handsfree Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Headset Mode Feature Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Headset Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Headset Operation (Amplified Headset) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Headset User Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Headset with In-Line Switch Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Hold Reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Holiday Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Hot Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Hotel/Motel (Lodging) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Hotel/Motel - Attendant Console Guest Room Softkey. . . . . . . . . . . . . . . . . . . . . . . 159

Hotel/Motel - Attendant Message Register Audit . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Hotel/Motel - Attendant Message Waiting Setup and Cancel. . . . . . . . . . . . . . . . . . 160

Hotel/Motel - Audits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Hotel/Motel - Audit Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Hotel/Motel - Wakeups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Hotel/Motel - Call Blocking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

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Hotel/Motel - Call Restriction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Hotel/Motel - Check Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Hotel/Motel - CLASS (station side) for Analog Telephones . . . . . . . . . . . . . . . . . . . 162

Hotel/Motel - Do Not Disturb (DND) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Hotel/Motel - Front Desk Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Hotel/Motel - Guest Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Hotel/Motel - Guest Room Message Retrieval . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Hotel/Motel - Guest Room SUPERSET Key Programming . . . . . . . . . . . . . . . . . . . 163

Hotel/Motel - Guest Room Update Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Hotel/Motel - Guest Search Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Hotel/Motel - House Statistics Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Hotel/Motel - Internal Number Block. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Hotel/Motel - Maid in Room Status Display - SUPERSET Display Telephones . . . . 164

Hotel/Motel - Message Lamp Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Hotel/Motel - Message Register . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Hotel/Motel - Multi-user . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Hotel/Motel - Passwords. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Hotel/Motel - Property Management System (PMS) . . . . . . . . . . . . . . . . . . . . . . . . 166

Hotel/Motel - Room Condition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Hotel/Motel - Room Occupancy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Hotel/Motel - Room Search Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Hotel/Motel - Room Status Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Hotel/Motel - Room Types and Room Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Hotel/Motel - Single Line Reports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Hotel/Motel - Suite Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Illegal Access Intercept. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Inhibit Trunk Ring-Me-Back During Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Intercept To Recorded Announcement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Internal Number Block . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Inward Restriction (DID) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Language Change . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Last Party Receives Dial Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Line Lockout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Line Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Line Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Line Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Line Types and Appearances for SUPERSET Telephones . . . . . . . . . . . . . . . . . . . 172

Line Appearance Variants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Lockout Alarm. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Logical Lines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Manual Line (Dial 0 Hotline) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Messaging - Advisory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Messaging - Call Me Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Meter Pulse Collection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

MILINK Data Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

MITEL Application Interface (MAI) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

MITEL Network Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Moving Stations and SUPERSET Telephones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Multi-Attendant Positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Music-on-Hold (MOH). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

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Music from an ONS Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Never a Consultee . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Never a Forwardee . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

New Call Ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

NI3 Calling Name Delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Night Bells . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Night/Day Switching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Night Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Night Services Flexibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Node Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Non-Busy Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Numbering Plan Flexibility (Conflict Dialing) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Off-Hook Alarm to Display Sets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Off-Hook Voice Announce . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Off Premises Extension (OPS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Originate Only Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Overlap Outpulsing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Override (Intrude) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

ONS Positive Disconnect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

ONS Ring Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Override Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Paging - PA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Paging -Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Paging - PA and Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Parallel Connection of Industry-Standard Telephones . . . . . . . . . . . . . . . . . . . . . . . 181

Personal Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Pickup Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

Pickup - Local and Directed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

PRI Card Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

Printer/Terminal Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

Priority Dial 0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

Privacy Enable/Privacy Release. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

Programmable Key Module (PKM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

Q.SIG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

RAD Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

Receive Only Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

Record a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

Remote LAN Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

Reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

Resale Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

Ringer Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

Ringing - Discriminating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

Ringing Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

Ringing Time-Out (Final Ringback) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

Satellite PBX. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

Secretarial Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

Speak@Ease Support (Mitel Networks 6500 Speech-Enabled Applications) . . . . . 186

Speaker Volume Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

Speed Call Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

Split. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Station Message Detail Recording (SMDR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

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Subattendant - Basic Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Subattendant - Enhanced Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Subattendant - Abbreviated Dial Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

Subattendant - Advisory Message Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

Subattendant - Wakeups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

Subattendant - Call Forward Setup and Cancel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

Subattendant - Calls Waiting Indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Subattendant - Date and Time Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Subattendant - Hold Positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Subattendant - Listed Directory Number (LDN) Keys. . . . . . . . . . . . . . . . . . . . . . . . 189

Subattendant - Paged Hold Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Subattendant - Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Subattendant - Station DND Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

SUPERSET 3DN and SUPERSET 4DN Auto-Answer For Directed Page Calls . . . 191

SUPERSET 3DN and SUPERSET 4DN Option. . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

SUPERSET LCD Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

Swap (Trade Calls) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Swap Campon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

System Fail Transfer (SFT) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

System Identifier . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

System ID Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Tandem Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

TAPI Support Over DNIC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Tenanting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Toll Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Tone Demonstration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Tone Plans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Traffic Measurement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Transfer Dial Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Transfer Security (Recall) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Trunk Answer From Any Station (TAFAS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Trunk Circuit Descriptor Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Trunk Dial Tone Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Trunk Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Trunk Operation - Direct Inward Dial (DID) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Trunk Operation - Direct Inward System Access (DISA) . . . . . . . . . . . . . . . . . . . . . 195

Trunk Operation - Non-Dial-in CO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Trunk Operation - Tie . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Trunk Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Trunk Support - CO (LS/GS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Trunk Support - Direct Inward Dial (DID) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Trunk Support - E&M . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Trunk Support - T1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Uniform Call Distribution (UCD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Vacant Number Intercept . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Voice Mail Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Whisper Announce . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Feature Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

Purchasable System Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

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Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

Customer Data Entry (CDE) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

Maintenance Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

Alarm Indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Alarm LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Alarm Status Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Configuration Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Copy Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Customer Data Entry (CDE) Backup and Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Device Error Analysis Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208

Device Status Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208

Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208

Remote Maintenance Administration and Test (RMATS) Access . . . . . . . . . . . . . . . . 209

Remote Printing of CDE Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Remote Software Download . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Remove from Service, Return to Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Show, Set Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Show, Set System Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

SUPERSET Firmware Download . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

System Logging Facility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Test Line Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

Maintenance Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

Maintenance Objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

RS-232 Maintenance Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

Diagnostic Log Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

Types of Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

Database Installation and Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212

Database Storage on Loss of Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Shipping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

Feature Capacities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215

System Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

Tone Plan Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

Traffic and Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

Traffic Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

Grade of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220

Traffic Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220

Receiver Provisioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

SX-200 SPINE CLASS Receivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222

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Table of Contents

Physical Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224

Electrical Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224

Power and Grounding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225

SX-200 IP Node . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225

Cabling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225

Regulatory Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227

Glossary of Terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

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SX-200 General Information Guide

xiv Revision A 50002721

Product Overview

The SX-200 EL and SX-200 ML systems are a microprocessor-controlled telephone system that handles both voice and data switching. The system hardware is electrically compatible with most

• Single line telephones

• Mitel Networks digital sets

• Key telephone systems

• System telephone systems

• Central office exchanges

• ISDN Networks.

History

The SX-200 system was first developed in 1977 using leading-edge technology from Mitel Semiconductor Division. MITEL customers worldwide participated in its definition.

The SX-200 system was introduced with a feature-rich package - Generic 202. Building on the phenomenal success of the SX-200 PBX, MITEL introduced software and hardware enhancements at the rate of one a year.

Responding to demands for digital technology, in 1985 MITEL introduced the SX-200 DIGITAL PBX as both a migration path for existing SX-200 users and a communications solution for new customers. Most features are fully compatible with the first SX-200 system shipped in 1978. No wonder almost every major telephone company in the world has standardized on the SX-200 family of products!

As an extension of the powerful SX-200, the SX-200 DIGITAL PBX provided a migration path unmatched by any other manufacturer. This, combined with the fact that it could be competitively installed for customers requiring between 40 and 400 lines made the system a logical choice for any small-to-medium-size business.

In 1986, MITEL continued its commitment to meeting customer needs by launching the first fully digital version of the SX-200 DIGITAL system. This system opened the door to a range of applications available with digital technology for new users under 250 lines. The system incorporated custom silicon developed by MITEL, including the DX Chip, (used in the digital switching matrix), and filter codecs (used to convert analog signals to digital PCM format and vice versa).

In 1988, the 672-port system was introduced as an expansion for existing 250-line systems, and for new customers needing up to 500 lines.

Generic 1003 software, introduced at the same time, offered advanced business features such as modem pooling and DATASETs capable of synchronous/asynchronous transmission. In addition, MITEL introduced one of the most flexible ACD Telemarketing packages available.

50002721 Revision A 1

SX-200 General Information Guide

Generic 1004 software was introduced in 1990, delivering an office package that supports Key

System functionality for companies that were interested in having a departmental key system

application within their PBX environment. A Front Desk terminal provides a low-cost alternative

to a PMS for smaller Hotel/Motel operators. As well it offers Enhanced Subattendant features.

The SX-200 LIGHT PBX and LIGHTWARE 15 software was introduced in 1991, responding to

the need for fiber optic technology. At the same time, the SUPERSET 400 series telephones

were delivered. This series consists of the SUPERSET 401+, SUPERSET 401, SUPERSET

410, SUPERSET 420 and SUPERSET 430 telephones. The sets are compatible with both the

SX-200 LIGHT and SX-200 DIGITAL PBXs. The MILINK

placed under the multiline SUPERSET 410, SUPERSET 420 and SUPERSET 430 telephones.

Similar to the DATASETS introduced with Generic 1003, the MILINK Data Module provides

asynchronous transmission. LIGHTWARE 15 also includes ISDN interface capability, DTMF

Automatic Number Identification (ANI) and DTMF Dialed Number Identification Service (DNIS).

The Programmable Key Module (PKM) was introduced in later versions of LIGHTWARE 15,

providing SUPERSET 410, SUPERSET 420 and SUPERSET 430 telephones with 30 additional

personal keys.

The first SX-200 ML PBX, SX-200 ML (FD), was developed using the same vertical cabinet

of the SX-200 LIGHT PBX and modifiying it to include the system main control. The result was

a fiber distributed (FD) single cabinet, 96 port PBX.

Data Module was designed to be

LIGHTWARE 16 software was released in 1995 and it introduced the SX-200 SPINE, a

peripheral bay containing a peripheral control module, a power module, Loop Start (LS) trunks

and LS/CLASS II modules, ONS, DNIC and CLASS modules. The 48 port SX-200 SPINE, fiber

optically connected, can be located up to 1006 metres (3300 feet) from the control cabinet.

Release 1.1 of the SX-200 ML PBX provided the SX-200 ML (FD) with an option of a second

cabinet or bay. The second cabinet could be a 96 port peripheral cabinet, a 24 or 48 port SPINE,

or an ISDN Network Gateway.

LIGHTWARE 17 software was released with the SX-200 ML (RM) and the SX-200 EL PBX.

The SX-200 ML system is housed in a horizontal, rack mounted (RM) cabinet and has the same

two cabinet limit as the SX-200 ML (FD) PBX. The SX-200 EL is also housed in the horizontal,

rack mounted cabinet but supports six peripheral bays. Other features include: a new family

of DNIC-based SUPERSET 4000-series telephones, a centralized voice mail, centralized

attendant, enhanced paging for key system telephones, interface units that connect

programmable key modules to the SUPERSET 4025, SUPERSET 4125, or SUPERSET 4150

telephone, the DSS/BLF (Direct Station Select/Busy Lamp Field) interface unit that connects

programmable key modules to an attendant console.

The SX-200 EL and the SX-200 ML systems also offer an access interface to the ISDN

Network.This interface is provided by the ISDN Network Gateway peripheral node and the PRI

card that installs within the SX-200 ELx cabinet Rev. 4.4 or greater. ISDN provides an

international standard for voice, data, and signaling with end-to-end digital compatability

worldwide, regardless of where the telephone terminal is located - in an office or in the home.

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Product Overview

LIGHTWARE 18 software was released in the year 2000. Release 1.0 primarily introduced new software features. Release 2.0 is mostly hardware. LIGHTWARE 18 Release 2.0 introduces the BCC III, the BRI card, the ONS/CLASS Line card, the Control Triple CIM card, and the Peripheral Interface Module Carrier card. The BCC III provides extra processing power and holds a DSP module (single) that gives DTMF receivers, Record a Call conference bridges and CLASS generator resources, and a T1/E1 module that provides T1/D4 connectivity, CSU and ESF functionality at a reduced cost. Customers are also delighted with the introduction of the Copper Interface Module (CIM). Not every system requires fiber; the CIM offers you a cost-reduction with a co-located system.

LIGHTWARE 19 software released in 2001 provides functionality with Q.SIG that places the SX-200 system into a branch office network with the MITEL SX-2000 LIGHT system. This major leap is an exciting one for the SX-200 EL/ML system.

LIGHTWARE 19 Release 3.0 brings the cost-saving benefits of Voice over IP (VoIP) technology to the SX-200 EL. The Mitel Networks SX-200 IP Node addresses the IP telephon y requirements of

• Small to medium enterprises

• Corporate enterprises with branch offices and teleworkers.

The SX-200 EL supports up to two SX-200 IP Nodes and 120 IP telephones in LIGHTWARE 19 Release 3.0.

The SX-200 family provide a rich foundation of features and a sound digital architecture which allows for even further enhancements in the areas of networking, data handling, applications processing, and, of course, telephony. Most of these enhancements are compatible with every SX-200 system ever produced. Feature enhancements are straightforward with flash memory card upgrades or remote down loads of system software, while new hardware for data interfaces comes in the form of plug-in circuit cards.

MITEL, now named Mitel Networks, has continued to produce enhancements since 1978. The SX-200 EL now offers the customer 768 ports (672 physical ports) with a maximum of 650 lines. The systems will evolve with your needs, in one continuous migration plan. This means that you can buy what you need today, knowing that the SX-200 family will always meet your needs. The SX-200 systems are designed to provide “Communications Answers That Work . . . For You.”

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SX-200 General Information Guide

The Theme - Flexibility, Reliability, Usability

The SX-200 EL and SX-200 ML systems are advanced microprocessor-control telephone

systems that meets the three key customer requirements for installations of up to 650

telephones:

•Flexibility

• Reliability

• Usability.

By designing the SX-200 EL and the SX-200 ML systems for maximum flexibility, we give you

the capability of tailoring your system to meet your communications needs. If you are starting

a new business, or if your existing telephone system fails to meet your requirements, you can

install a completely new SX-200 EL system or SX-200 ML system. If you are among the

customers with an installed SX-200 system, you can upgrade your system to the latest

technology while protecting your investment in cabinets, building wiring, telephones, and line

and trunk circuit cards. Whether a new installation or an upgrade, you can choose the system

features and services you need today, with the assurance that you can expand the system at

any time in the future.

In today’s information-oriented world, every business is concerned with the reliability of its

communications system. The SX-200 EL and SX-200 ML systems continue the MITEL tradition

of building a solid reliable product backed by our commitment to customer service. The system

is designed to operate reliably in a typical business environment. No expensive equipment

room or air conditioning is required. If problems should arise, built-in diagnostics and service

aids assist the maintainer in quickly isolating and repairing the fault.

Usability is critical. A communications system is cost-effective only if users are able to access

the features. The SX-200 EL and the SX-200 ML systems continue the philosophy of designing

easy-to-use, highly functional telephone sets that are fully integrated with the features available

on the system. And to ensure that we take care of your communications needs today and into

the future, the latest series of voice and data sets conform to the evolving ISDN “U” interface

standard.

As an introduction to the SX-200 EL and the SX-200 ML system, this guide outlines the various

types of features, applications, and services available on the system, the major call

management facilities that contribute to the system’s flexibility and ease of use, the voice and

data peripheral devices that can be connected to the system, and the hardware configurations

that allow you to tailor the system to your needs.

4 Revision A 50002721

SX-200 EL System

The SX-200 EL system can support up to six peripheral bays, cabinets, or SX-200 IP Nodes.

Product Overview

The SX-200 EL System has the following characteristics:

• Main Control Card IIIEL (MCCIIIEL) or Main Control Card IIIELx (MCCIIIELx)

• Bay Control Card II or Bay Control Card III, Bay Power Supply Card, and depending on the configuration, a maximum of two of the following carrier cards: Control Triple FIM Carrier Card, Control Dual FIM Carrier Card, Control Triple CIM Card

• ONS/CLASS Line card, LS/GS card, LS/CLASS Trunk card, Universal card, COV card, DID card, OPS card, DNIC card, PRI card, BRI card, Digital Line card, and T1 card

• Maximum of 96 physical ports using a single cabinet

• Maximum of six Peripheral cabinets, two SX-200 IP Nodes, six SPINE Bays, or six ISDN Bays

• Maximum of 672 physical ports in the system

• Requires LIGHTWARE 17 or greater software. To support the SX-200 IP Node, you must have LIGHTWARE 19 Release 3.0 or greater software.

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SX-200 General Information Guide

The six peripheral bays can be SX-200 peripheral cabinets, SX-200 LIGHT peripheral cabinets, SX-200 IP Nodes (requires the MCC IIIELx), SPINE bays, or ISDN bays (A SPINE bay configured as bay 7 requires the MCC IIIELx). The ISDN bay may be an ISDN Network Gateway or a PRI card.The PRI card fits into a main control cabinet or a peripheral cabinet.

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SX-200 ML System

The SX-200 ML system can support up to one peripheral bay or cabinet.

The SX-200 ML System has the following characteristics:

• Main Control Card IIIML (MCCIIIML)

• Bay Control Card II or Bay Control Card III, Bay Power Supply Card, and a Control Dual FIM Carrier Card or a Control Triple CIM Card ( if expanding beyond the single cabinet)

Product Overview

• ONS/CLASS Line card, LS/GS card, LS/CLASS Trunk card, Universal card, COV card, DID card, OPS card, DNIC card, PRI card, BRI card, and T1 card

• Maximum of 96 physical ports using a single cabinet

• Maximum of one peripheral cabinet, SPINE bay or ISDN bay

• Maximum of 192 physical ports with a peripheral bay

• Requires LIGHTWARE 17 or greater software

The one peripheral bay can be a SX-200 peripheral cabinet, SX-200 LIGHT peripheral cabinet, SPINE bay, or ISDN bay. The ISDN bay may be an ISDN Network Gateway or a PRI card.The PRI card fits into a main control cabinet.

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SX-200 General Information Guide

SX-200 ELx Cabinet

The SX-200 EL and the SX-200 ML system use the same rack mount (RM) horizontal cabinet, the SX-200 ELx cabinet (PN 9109-600-002-NA), for the control cabinet and for the peripheral cabinet.

The horizontal cabinet can be mounted in a standard 19" rack, or they can be stacked. The cabinet is plastic and plexiglass. The door on the cabinet allows the system administrator to see the system status at a glance. The control cabinet and the peripheral bays are linked by fibre or copper cables.

Located on the rear of the SX-200 ELx cabinet are four 25 pin connectors (J1- J4 for the peripheral interface cards), three RJ-45 connectors (J5 and J6 for T1 trunks and J7 for a system fail transfer control port), a printer port, a grounding connector, a maintenance port, and two RS-232 connectors (J10 and J11 for the PRI maintenance).

The SX-200 ELx cabinet supports 12 card slots: eight slots support line and trunk cards, and four support the control cards and the FIM or CIM carrier cards. The cabinet can be configured as the control cabinet or as a peripheral cabinet. The SX-200 EL system using a MCCIIIELx card requires the SX-200 ELx cabinet in order to accommodate the three links to each cabinet.

The system requires an SX-200 ELx cabinet to support any of the following cards or functionality:

• BCC III card

•PRI card

•BRI card

• CLASS functionality of the ONS/CLASS Line card

• SX-200 IP Node

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SX-200 LIGHT Peripheral Cabinet

The SX-200 LIGHT Peripheral Cabinet is vertical as opposed to horizontal. The cabinet contains one Bay Power Supply, one Bay Control Card (with attached Peripheral FIM Carrier plus FIM), and up to eight peripheral interface cards. The SX-200 LIGHT Peripheral Cabinet is shown below.

Product Overview

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SX-200 General Information Guide

SX-200 SPINE Peripheral Bay

The SX-200 SPINE Peripheral Bay is available as a single (6 slot) or dual (12 slot) configuration. Each SPINE Peripheral Bay contains one Power Module, and up to six peripheral modules. The first SPINE Peripheral Bay (SPINE A) also contains a Control Module II (with FIM). There are limitations regarding the ONS modules. If there are three ONS modules installed in SPINE A, no other modules may be installed on that SPINE.

The SPINE Peripheral Bay can be located up to 1 km from the control node.

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SX-200 IP Node

The SX-200 IP Node brings Voice over IP (VoIP) capabilities to the SX-200 EL. The SX-200 IP Node addresses the LAN-based telephony requirements of small to medium enterprises and corporate enterprises with branch offices and teleworkers.

The SX-200 EL system supports up to 120 IP telephones. You can connect up to 60 IP phones to each SX-200 IP Node and up to two SX-200 IP Nodes per SX-200 EL system. Each SX-200 IP Node supports up to 24 IP phones with voice compression.

The SX-200 IP Node offers customers

• Reduced telecommunication costs and related support costs

• The flexibility of LAN-based telephony combined with the feature-rich, reliable and proven performance of the SX-200 EL

• Easy integration with existing circuit-switched telephony network and IP devices

• Fast installation of IP components in an existing SX-200 EL system

• The same easy-to-use functionality delivered by Mitel Networks DNIC phones

• An easy path for migrating your business communications to LAN-based telephony.

Your business can now gain these benefits and many others offered by the robust performance of an Internet-enabled SX-200 EL.

Product Overview

The SX-200 IP Node requires the following SX-200 system hardware:

• An SX-200 ELx Controller, page 8

• One or two Control Triple CIM Cards

• One Bay Control Card III for each SX-200 system.

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SX-200 General Information Guide

SX-200 EL/ML Peripheral Devices

The SX-200 EL and the SX-200 ML offer a wide range of peripheral devices to meet the voice and data switching needs of virtually all small to medium enterprises. The SX-200 EL now offers Voice over IP functionality and adds new IP phones and conference units to its long list of supported peripherals. Both the SX-200 ML and the SX-200 EL continue to support the highly successful SUPERSET line of telephones.

12 Revision A 50002721

Product Overview

Voice Capabilities

The SX-200 EL interfaces to analog, digital, and IP peripheral devices. The SX-200 ML system interfaces to analog and digital peripheral devices. Peripheral devices for voice communications include, but are not limited to, the following sets.

IP Peripherals (SX-200 EL only):

Mitel Networks 5010 IP Phone: The Mitel Networks 5010 IP phone is a multi-line IP telephone.

In addition to its 10 fixed function keys, the 5010 IP phone has six keys that you can program as Speed Call keys, Feature Access keys, or Line Appearances. The set also has a Message key and a Microphone key, both with indicator lamps. On incoming calls, the message lamp flashes in cadence with ringing of the set.

Mitel Networks 5020 IP Phone: The Mitel Networks 5020 IP phone is a multi-line IP telephone. It has 14 programmable keys with associated LCD indicators. These keys can be programmed as Speed Call keys, Feature Access keys, or Line Appearances. One key must be reserved for the prime line. Above the 14 programmable keys are a 2x20 alphanumeric bitmap graphics display and three softkeys. The display comes with or without backlighting. The three softkeys allow set users to select command prompts that appear in the display. The set also has a Message key and a Microphone key, both with indicator lamps, and eight fixed function keys without indicator lamps. On incoming calls, the message lamp flashes in cadence with ringing of the set.The 5020 IP phone offers half-duplex functionality with the speaker phone.

Mitel Networks 5215 IP Phone: The Mitel Networks 5215 IP phone is a multi-line IP phone. In addition to its 10 fixed function keys, the 5215 IP phone has six keys that can be programmed as Speed Call keys, Feature Access keys, or Line Appearances. The set also has a Message key and a Microphone key, both with indicator lamps. On incoming calls, the message lamp flashes in cadence with ringing of the set.

Mitel Networks 5220 IP Phone: The Mitel Networks 5220 IP phone is a multi-line IP phone. It has 14 programmable keys with associated LCD indicators. These keys can be programmed as Speed Call keys, Feature Access keys, or Line Appearances. One key must be reserved for the prime line. The three softkeys allow set users to select command prompts that appear in the display. The set also has a Message key and a Microphone key, both with indicator lamps, and eight fixed function keys without indicator lamps. On incoming calls, the message lamp flashes in cadence with ringing of the set. The 5220 IP phone offers half-duplex functionality with the speaker phone.

Mitel Networks 5305 IP Office Conference Unit: The Mitel Networks 5305 IP Office Conference Unit is a high-quality conference unit that uses acoustic beam-forming technology to ensure superior performance. The unit is used with the 5020 IP Phone and connects to the phone’s headset port. This unit is designed for optimal performance in a private office that measures 12 feet by 15 feet (3.6 meters by 4.5 meters). The 5305 IP Conference Unit package includes a speaker unit and a side control unit. An optional mouse controller is available.

Mitel Networks 5310 IP Board Room Conference Unit: The Mitel Networks 5310 IP Board Room Conference Unit is a high-quality conference unit that uses acoustic beam-forming technology to ensure superior performance. The unit is used with the 5020 IP Phone and

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connects to the phone’s headset port. This unit is designed for optimal performance in a room that measures 15 feet by 25 feet (4.5 meters by 7.6 meters). The 5310 IP Conference Unit package includes a 5020 IP Phone, a speaker unit, and a side control unit. An optional mouse controller is available.

Mitel Networks 5410 Programmable Key Module: The Mitel Networks 5410 Programmable Key Module (PKM) provides 12 additional personal keys for a 5020 IP Phone. They can be programmed as Feature keys, Speed Call keys, Direct Station Select keys, or as Line Appearance keys. Each key has a Line Status Indicator that works the same way as those on the associated phone.The 5410 PKM unit connects to a 5020 IP Phone by using a Mitel Networks PKM Interface Module (IM). The PKM IM is installed separately at the base of phone and is only compatible with 5020 IP Phones.

Mitel Networks 5415 Programmable Key Module: The Mitel Networks 5415 Programmable Key Module provides 48 additional feature keys for a 5020 IP Phone. They can be programmed as Feature keys, Speed Call keys, Direct Station Select keys, or as Line Appearance keys. Each key has a Line Status Indicator that works the same way as those on the associated phone. The keys can be programmed through the phone. The 5415 PKM unit connects to a 5020 IP Phone by using a Mitel Networks PKM IM. The PKM IM is installed separately at the base of phone and is only compatible with 5020 IP Phones. A 5020 IP phone can support a maximum of two 5415 PKMs, which together provide a total of 96 additional feature keys.

Standard Telephones:

Industry-standard rotary dial and DTMF telephones are supported; ONS and OPS lines provide an interface to the bay for these sets. The rotary telephone is not supported on the SX-200 SPINE.

SUPERSET 4001 Telephone: The SUPERSET 4001 telephone is a single-line digital telephone. It has a Flash key, a Message key, a Hold/Retrieve key, seven Speed Dial keys, a hold lamp, and a message indicator lamp, as well as keys for adjusting the ringer and handset receiver volume. On incoming calls, the message lamp flashes in cadence with ringing of the set.

SUPERSET 4015 Telephone: The SUPERSET 4015 telephone is a multi-line digital telephone. In addition to its 10 fixed function keys, the SUPERSET 4015 has six keys that can be programmed as Speed Call keys, Feature Access keys or Line Appearances. The set also has a Message key and Microphone key with indicator lamps. On incoming calls, the message lamp flashes in cadence with ringing of the set.

SUPERSET 4025 Telephone: The SUPERSET 4025 is a multi-line digital telephone. It has 14 programmable keys with associated LCD indicators. These keys can be programmed as Speed Call keys, Feature Access keys or Line Appearances. One key must be reserved for the prime line. Above the 14 programmable keys are a 2x20 alphanumeric bitmap graphics display and three softkeys. The display comes with backlighting or without backlighting. The three softkeys allow set users to select command prompts that appear in the display. The set also has a Message key and Microphone key with indicator lamps, and eight fixed function keys without indicator lamps. On incoming calls, the message lamp flashes in cadence with ringing of the set.The SUPERSET 4125 offers half-duplex functionality with the speaker phone.

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Product Overview

SUPERSET 4090 Telephone: The SUPERSET 4090 telephone is a digital cordless telephone

equipped with a backup battery charging system and an extra battery. A belt clip and a wall-mounting adapter are also included. The SUPERSET 4090 cordless may be used with another 4000 Series set. You can set up Call Forward on the desk phone to send calls to the SUPERSET 4090 when you are away from your desk. You can also use a line appearance key on the SUPERSET 4090 to answer calls to the Prime Line on your desk phone.

SUPERSET 4125 Telephone: The SUPERSET 4125 telephone is similar to the SUPERSET 4025 telephone. The difference between the two is that the SUPERSET 4125 can be connected to a PC. The SUPERSET 4125 has a built-in RS-232 serial port to accomodate the connection to a PC serial port. The SUPERSET 4125 telephone, like the SUPERSET 4025 telephone, has 14 programmable keys with associated LCD indicators. These keys can be programmed as Speed Call keys, Feature Access keys or Line Appearances. Above the 14 programmable keys are a backlit, 2x20 alphanumeric bitmap graphics display and three softkeys. The three softkeys allow set users to select command prompts that appear in the display. The set also has a Message key and Microphone key with indicator lamps, and eight fixed function keys without indicator lamps. On incoming calls, the message lamp flashes in cadence with ringing of the set. The set also has a headset jack that allows the user to have a headset and handset plugged in at the same time. The SUPERSET 4125 offers half-duplex functionality with the speaker phone.

SUPERSET 4150 Telephone: The SUPERSET 4150 telephone is a multi-line digital telephone that provides advanced telephony features and connectivity to a computer. A built-in RS-232 serial port accomodates the connection to a PC serial port. The SUPERSET 4150 has 14 keys that can be programmed as Speed Call keys or Line Appearances. One key must be reserved for the prime line. A backlit, alphanumeric display with six touch-sensitive softkey areas allows users to select call handling features easily. On incoming calls, the message lamp flashes in cadence with ringing of the set. The SUPERSET 4150 also offers full-duplex speaker functionality when the power adapter is connected to the set.

: The SUPERSET 400 series telephones have been discontinued, however they are still

Note

supported by the SX-200 system.

Attendant Console: The system supports three types of Attendant consoles; the LCD Console, the SUPERCONSOLE 1000

Attendant Console, and the SUPERSET 7000 Attendant Console. The LCD Console interfaces to a console module on the Universal Card, while the SUPERCONSOLE 1000 and SUPERSET 7000 Attendant consoles interface by one pair wiring to a DNIC circuit on a Digital Line Card.

Programmable Key Modules: Two types of Programmable Key Modules are available: the Mitel Networks Programmable Key Module 12 PKM 12) and the Mitel Networks Programmable Key Module 48 (PKM 48). The PKM 12 provides 12 additional keys and line status displays to SUPERSET 4025, SUPERSET 4125, or SUPERSET 4150 telephones. Only one PKM 12 can be attached to the telephone. The PKM 48 provides 48 additional keys and line status displays to an attendant console or to SUPERSET 4025, SUPERSET 4125, or SUPERSET 4150 telephones. Up to two PKM 48 devices may be attached to the telephone or to an attendant console. Flash rates for the indicators are the same as on its associated telephone.

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Notes:

1. The SUPERSET PKM has been discontinued but is still supported on the SX-200 system. This PKM

provided 30 additional keys and line status displays to a SUPERSET 410, SUPERSET 420, or SUPERSET 430 telephone. Up to three PKMs could be attached to a telephone.

2. The SUPERSET DSS Module has also been discontinued but is still supported. This module provided a 32-position Busy Lamp Field and a 32-key direct station select keypad for the associated SUPERSET telephone.

Interface Modules: Two types of interface modules are available. SUPERSET Interface Module 1 (SIM1) interfaces a PKM 12 or up to two PKM 48 devices with a SUPERSET 4025, SUPERSET 4125, or SUPERSET 4150 telephone. SUPERSET Interface Module 2 (SIM2) interfaces a SUPERSET 4025, SUPERSET 4125, or SUPERSET 4150 telephone with a PKM 12 or up to two PKM 48 devices and an analog device, such as a telephone set, modem, or FAX machine. Both interface modules are installed in the base of a SUPERSET 4025, SUPERSET 4125, or SUPERSET 4150 telephone.

Direct Station Select/Busy Lamp Field (DSS/BLF) Interface Unit: This unit interfaces up to two programmable key modules (PKM 48 devices) with an attendant console. Each PKM 48 provides the attendant console user with 48 DSS/BLF keys. Note that the SUPERCONSOLE 1000 with the back-lit display does not require this interface unit.

DNIC Music-on-Hold/Paging Unit: The DNIC Music-on-Hold/Paging Unit (DMP) can be wall-mounted next to the PBX. It is powered by the system, and does not require a separate power source. A single 25 pair amphenol connects to the PBX via the main distribution frame. A single LED indicator provides basic status information. The DMP interfaces a standard DNIC port to the following external equipment:

• External music source for Music-on-Hold

• External paging amplifier (with or without answerback capability)

• Up to two night bells

• An external alarm.

Voice Mail Products: The NuPoint Messenger™ voice processor works in conjunction with your telephone to provide an effective and efficient communications tool. With it, you can use any multi-tone telephone to send and receive recorded messages at any time, anywhere in the world. In the office, NuPoint Messenger makes sure you don’t miss calls. Your telephone is always answered with your personal message, even if you aren’t available. You have the option of asking callers to leave a message, or giving them the name of someone else to contact.

The Mitel Networks 6500 Speech Enabled Applications is a PC based, speech recognition application that allows SUPERSET 420, SUPERSET 430, SUPERSET 4025, SUPERSET 4125, and SUPERSET 4150 telephone users to place a call to a specific person or department based on spoken commands or use speech to listen to and manage their messages, appointments, meetings, and tasks within Microsoft Outlook.

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