Mitel SX-2000, SX-200 User Manual

GENERAL INFORMATION GUIDE

LIGHTWARE 19, RELEASE 3.1

NOTICE

The information contained in this document is believed to be accurate in all respects

‚

but is not warranted by Mitel Networks Corporation (MITEL

). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes.

SX-200, SX-2000, SUPERSET, ACD TELEMARKETER, SUPERCONSOLE 1000, MILINK, TALK TO, SMART-1, NuPoint Messenger, Mitel Express Messenger, and LIGHTWARE are trademarks of Mitel Networks Corporation.

VT100 is a trademark of Digital Equipment Corporation IBM

IBM PC and IBM AT are trademarks of International Business Machines Corporation Windows is a trademark of Microsoft Corporation CENTREX is a trademark of Western Electric Company.

Other product names mentioned in this document may be trademarks of their respective companies and are hereby acknowledged.

SX-200 EL/SX-200 ML General Information Guide

LIGHTWARE 19, Release 3.1

50003510, Revision A

February 2003

®,™ Trademark of Mitel Networks Corporation

Table of Contents

Product Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

The Theme - Flexibility, Reliability, Usability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

SX-200

EL System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

SX-200 ML System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

SX-200 ELx Cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

SX-200 LIGHT Peripheral Cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

SX-200 SPINE Peripheral Bay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

SX-200 IP Node . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

SX-200 EL/ML Peripheral Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Voice Capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Data Capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Supporting Applications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Voice over IP (VoIP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Business/Commercial/Institutional . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Hotel/Motel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Assisted Living . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Call Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

ACD TELEMARKETER

Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Automated Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

MITEL

MyAttendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

FAX Tone Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Centralized Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Centralized Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Tenanting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

MITEL Application Interface (MAI) Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Data Switching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

NuPoint Messenger™ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

MiteI Express Messenger™ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

MITEL TAPI Desktop Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Mitel Networks™ 6100 Contact Center Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Mitel Networks 6500 Speech-Enabled Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

ISDN Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Basic Rate Interface Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

ISDN Primary Rate Interface Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

ISDN Network Gateway (North America only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

SX-200 MyAdministrator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

System Fail Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

SX-200 EL System Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

SX-200 EL Control Cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Connecting Peripheral Bays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Connecting SX-200 IP Nodes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Maximum Number of T1 Links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

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SX-200 ML System Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Connecting a Peripheral Bay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

SX-200 ML (FD) System Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

SX-200 RM Peripheral Cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

SX-200 LIGHT Peripheral Cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Peripheral Interface Cards and Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Digital Control and Digital Services Cards and Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

SX-200 Wall Mount Bracket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

SX-200 SPINE Bay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

SX-200 SPINE Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Power Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Bay Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Power Module II . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Uninterruptible Power Supply (UPS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

System Fail Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Peripherals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Mitel Networks 5000 Series IP Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Mitel Networks 5201 IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Mitel Networks 5010 IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Mitel Networks 5020 IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Mitel Networks 5215 IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Mitel Networks 5220 IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Mitel Networks 5305 IP Office Conference Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Mitel Networks 5310 IP Board Room Conference Unit . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Attendant Consoles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

SUPERCONSOLE 1000

Attendant Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

SUPERSET™ 7000 Attendant Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

SUPERSET 4000 Series Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

SUPERSET 4001 Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

SUPERSET 4015 Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

SUPERSET 4025 Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

SUPERSET 4090 Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

SUPERSET 4125 Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

SUPERSET 4150 Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Programmable Key Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Mitel Networks 5412 Programmable Key Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Mitel Networks 5448 Programmable Key Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Mitel Networks 5410 Programmable Key Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Mitel Networks 5415 Programmable Key Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Mitel Networks Programmable Key Module 12 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Mitel Networks Programmable Key Module 48 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Interface Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

SUPERSET Interface Module 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

SUPERSET Interface Module 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

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DSS/BLF Interface Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Music-On-Hold/Pager Unit (DMP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Datasets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

DATASET 1103 Standalone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

DATASET 2103 Standalone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

SMART-1

Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Digital Line Monitor (DLM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

MITEL Express Messenger™ Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Auto Attendant Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Voice Mail Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

NuPoint Messenger Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Feature Description. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Feature Categories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Abbreviated Dial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Access Codes - Global Find. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Account Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Account Codes - Verified . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Account Codes - Verified (Special DISA). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Add Held. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Analog Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Attendant Abbreviated Dial Number Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Attendant Access (Dial 0). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Attendant Advisory Message Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Attendant Alarm Readout. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Attendant Automatic Overflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Attendant Bell Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Attendant Busy Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Attendant Callback - Busy/No Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Attendant Call Forward Setup and Cancel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Attendant Call Selection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Attendant Call Splitting and Swapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Attendant Calls Forwarded On No Answer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Attendant Conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Attendant Console Display Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Attendant Console Handset and Headset Receiver Volume Control. . . . . . . . . . . . 123

Attendant Console Last Call Retrieve. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Attendant Console LCD Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Attendant Console LDN Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Attendant Console Lockout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Attendant Console Macro Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Attendant Console Set Paging - Directed, Group, or All Set . . . . . . . . . . . . . . . . . . 124

Attendant Date and Time Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Attendant Default Call Positions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Attendant Destination (DEST) Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Attendant Directed Call Pickup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Attendant Direct Trunk Select. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Attendant DISA Code Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Attendant Do Not Disturb (DND) Setup, Cancel or Override . . . . . . . . . . . . . . . . . . 125

Attendant Emergency Call (911) Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Attendant Extension Busy-Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Attendant Flash Over Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

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Attendant Function Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Attendant Hold Positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Attendant Implicit New Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Attendant Individual Directory Number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Attendant Interposition Calling and Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Attendant Lockout Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Attendant Message Waiting Setup and Cancel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Attendant Multi-New Call Tone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Attendant New Call Ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Attendant Night/Day Switching. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Attendant Paging Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Attendant Paged Hold Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Attendant Serial Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Attendant Source Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Attendant Timed Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Attendant Tone Signaling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Attendant Training Jacks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Attendant Transfer To Campon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Attendant Transparent Multi-Console Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Attendant Trunk Busy-Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Attendant Trunk Group Status Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Auto - Answer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Auto - Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Automated Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Automated Attendant - Auto-Attendant Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Automated Attendant - Default Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Automated Attendant - Front End Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Automated Attendant - Illegal Number Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Automated Attendant - Prefix Digits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Automated Attendant - RAD Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Automated Attendant - Resource Allocation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Automated Attendant - Vacant Number Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Automatic Call Distribution (ACD). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

ACD - Path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

ACD - Positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

ACD - Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

ACD - Longest Idle Agent. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

ACD - Mobility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

ACD - Predictive Overflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

ACD - Printed Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

ACD - Real Time Event . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

ACD - Recorded Announcements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

ACD - Sets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Automatic Number Identificat ion (ANI) on Outgoing Trunks. . . . . . . . . . . . . . . . . . . 135

Automatic Number Identification (ANI) / Dialed Number Identification

Service (DNIS) on Incoming Trunks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Automatic Number Identificat ion (ANI) on Outgoing Trunks. . . . . . . . . . . . . . . . . . . 136

Automatic Route Selection (ARS). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Background Music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

BRI Card Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Broker’s Call (Station Swap). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Broker’s Call With Transfer (Transfer With Privacy). . . . . . . . . . . . . . . . . . . . . . . . . 137

Busy Lamp Field. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

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Calculator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Call Logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Call Park from Single-line Sets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Call Park from Multi-line Sets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Call Park System Orbit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Call Rerouting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Campon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Campon Priority Over Call Forward Busy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Campon Warning Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Centralized Attendant. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

CENTREX Compatibility (Double Flash Over Trunk) . . . . . . . . . . . . . . . . . . . . . . . . 141

CENTREX Compatibility (Single Flash Over Trunk). . . . . . . . . . . . . . . . . . . . . . . . . 142

CLASS (Custom Local Area Signaling Services) for Analog Telephones . . . . . . . . 142

CLASS (Custom Local Area Signaling Services) for Digital Sets. . . . . . . . . . . . . . . 142

Class of Restriction (COR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Class of Service (COS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Clear All Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

CO Line Group Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

CO Line Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

CO Line - Select Direct. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

CO Line Type - Direct Access - Bypass Key System Toll Control . . . . . . . . . . . . . . 143

Conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Conflict Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Consoleless Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Contact Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Customer Data Entry (CDE). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Customer Data Entry - Default Data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Customer Data Entry - Range Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Customer Data Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Data: Abbreviated Dial For ADL Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Data: Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Data: Associated Data Line (ADL) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Data: ADL Hotline. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Data: ADL Speed Call Originate. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Data: Associated Modem Line (AML). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Data: Auto Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Data: Automatic Data Route Selection (ADRS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Data: Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Data: Modem Pooling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Data: Modem Pooling Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Data: Peripherals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Data: Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Data: Station Message Detail Recording (Data SMDR). . . . . . . . . . . . . . . . . . . . . . 147

Data: Station Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Data Transceiver (DTRX). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Data: DTRX Call by Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Data: DTRX Call Originate/Disconnect. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Data: DTRX Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Data: DTRX Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Data: DTRX Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Daylight Savings Time Adjustment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

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Device Interconnection Control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Dial Tone Disable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Dial Tone - Discriminating. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Dictation Trunks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

DID/Dial-in/Tie Intercepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Digit Translation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Direct-in Lines (DIL) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Direct Station Page/Busy Lamp Field. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Direct Station Select (DSS) Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Direct Station Select/Busy Lamp Field (DSS/BLF). . . . . . . . . . . . . . . . . . . . . . . . . . 150

Direct Station Select/Busy Lamp Field (DSS/BLF) Call Pickup . . . . . . . . . . . . . . . . 150

Direct Station Select/Busy Lamp Field (DSS/BLF) Interface Unit. . . . . . . . . . . . . . . 150

Direct to ARS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Direct Trunk Select. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Disconnect Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Display Caller ID on Non-Prime Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Display Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Do Not Disturb (DND). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

DTMF-To-Rotary Dial Conversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Emergency Call Handling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Emergency Calls (911) - Detection and Reporting to Attendant Consoles. . . . . . . . 152

Emergency Calls (911) - Detection and Reporting to Display Sets . . . . . . . . . . . . . 153

Emergency Calls (911) - Reporting to PSAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Expensive Route Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

FAX Tone Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Feature Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Flash - Calibrated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Flash Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Flash Disable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Flash For Dial 0 (Attendant) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Flash For Waiting Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Flash Timing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Forward Campon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Group Listening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Handset Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Handset Receiver Volume Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Handsfree Announce . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Handsfree Answerback to a Directed Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Handsfree Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Headset Mode Feature Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Headset Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Headset Operation (Amplified Headset). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Headset User Control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Headset with In-Line Switch Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Hold Reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Holiday Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Hot Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Hotel/Motel (Lodging) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Hotel/Motel - Attendant Console Guest Room Softkey. . . . . . . . . . . . . . . . . . . . . . . 161

Hotel/Motel - Attendant Message Register Audit . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Hotel/Motel - Attendant Message Waiting Setup and Cancel. . . . . . . . . . . . . . . . . . 162

Hotel/Motel - Audits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

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Hotel/Motel - Audit Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Hotel/Motel - Wakeups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Hotel/Motel - Call Blocking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Hotel/Motel - Call Restriction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Hotel/Motel - Check Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Hotel/Motel - CLASS (station side) for Analog Telephones . . . . . . . . . . . . . . . . . . . 164

Hotel/Motel - Do Not Disturb (DND) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Hotel/Motel - Front Desk Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Hotel/Motel - Guest Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Hotel/Motel - Guest Room Message Retrieval. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Hotel/Motel - Guest Room SUPERSET Key Programming . . . . . . . . . . . . . . . . . . . 165

Hotel/Motel - Guest Room Update Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Hotel/Motel - Guest Search Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Hotel/Motel - House Statistics Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Hotel/Motel - Internal Number Block. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

Hotel/Motel - Maid in Room Status Display - SUPERSET Display Telephones. . . . 166

Hotel/Motel - Message Lamp Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

Hotel/Motel - Message Register. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

Hotel/Motel - Multi-user . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

Hotel/Motel - Passwords. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Hotel/Motel - Property Management System (PMS) . . . . . . . . . . . . . . . . . . . . . . . . 167

Hotel/Motel - Room Condition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Hotel/Motel - Room Occupancy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Hotel/Motel - Room Search Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Hotel/Motel - Room Status Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Hotel/Motel - Room Types and Room Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Hotel/Motel - Single Line Reports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Hotel/Motel - Suite Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Hunt Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Illegal Access Intercept. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Inhibit Trunk Ring-Me-Back During Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Intercept To Recorded Announcement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Internal Number Block . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Inward Restriction (DID) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Language Change . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Last Party Receives Dial Tone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Line Lockout. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Line Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Line Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Line Selection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Line Types and Appearances for SUPERSET Telephones. . . . . . . . . . . . . . . . . . . 173

Line Appearance Variants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Lockout Alarm. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Logical Lines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Manual Line (Dial 0 Hotline). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Messaging - Advisory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Messaging - Call Me Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Meter Pulse Collection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

MILINK

Data Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

MITEL Application Interface (MAI) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

MITEL Network Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

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Moving Stations and SUPERSET Telephones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Multi-Attendant Positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Music-on-Hold (MOH). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Music from an ONS Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Never a Consultee . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Never a Forwardee. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

New Call Ring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

NI3 Calling Name Delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Night Bells . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Night/Day Switching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Night Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Night Services Flexibility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Node Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Non-Busy Extension. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Numbering Plan Flexibility (Conflict Dialing). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Off-Hook Alarm to Display Sets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Off-Hook Voice Announce . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Off Premises Extension (OPS). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Originate Only Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Overlap Outpulsing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Override (Intrude) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

ONS Positive Disconnect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

ONS Ring Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Override Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Paging - PA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Paging -Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

Paging - PA and Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

Parallel Connection of Industry-Standard Telephones. . . . . . . . . . . . . . . . . . . . . . . 183

Personal Speed Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

Pickup Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

Pickup - Local and Directed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

PRI Card Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

Printer/Terminal Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

Priority Dial 0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

Privacy Enable/Privacy Release. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

Programmable Key Module (PKM). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

Q.SIG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

RAD Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

Receive Only Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

Record a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

Remote LAN Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

Reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

Resale Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

Ringer Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

Ringing - Discriminating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

Ringing Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Ringing Time-Out (Final Ringback) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Satellite PBX. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Secretarial Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Speak@Ease Support (Mitel Networks 6500 Speech-Enabled Applications) . . . . . 187

Speaker Volume Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

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Speed Call Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Split. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

Station Message Detail Recording (SMDR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

Subattendant - Basic Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

Subattendant - Enhanced Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

Subattendant - Abbreviated Dial Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Subattendant - Advisory Message Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Subattendant - Wakeups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Subattendant - Call Forward Setup and Cancel. . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Subattendant - Calls Waiting Indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Subattendant - Date and Time Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Subattendant - Hold Positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Subattendant - Listed Directory Number (LDN) Keys. . . . . . . . . . . . . . . . . . . . . . . . 190

Subattendant - Paged Hold Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

Subattendant - Recall. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

Subattendant - Station DND Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

SUPERSET 3DN and SUPERSET 4DN Auto-Answer For Directed Page Calls . . . 192

SUPERSET 3DN and SUPERSET 4DN Option. . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

SUPERSET LCD Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Swap (Trade Calls). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Swap Campon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

System Fail Transfer (SFT) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

System Identifier. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

System ID Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Tandem Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

TAPI Support Over DNIC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Tenanting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Toll Control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Tone Demonstration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Tone Plans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Traffic Measurement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Transfer Dial Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Transfer Security (Recall). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Trunk Answer From Any Station (TAFAS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Trunk Circuit Descriptor Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Trunk Dial Tone Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Trunk Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Trunk Operation - Direct Inward Dial (DID) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Trunk Operation - Direct Inward System Access (DISA) . . . . . . . . . . . . . . . . . . . . . 196

Trunk Operation - Non-Dial-in CO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Trunk Operation - Tie . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Trunk Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Trunk Support - CO (LS/GS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Trunk Support - Direct Inward Dial (DID) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Trunk Support - E&M . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Trunk Support - T1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Uniform Call Distribution (UCD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Vacant Number Intercept . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Voice Mail Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Whisper Announce. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Feature Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

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Purchasable System Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

Maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

Customer Data Entry (CDE) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

Maintenance Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

Alarm Indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

Alarm LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

Alarm Status Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Configuration Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Copy Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Customer Data Entry (CDE) Backup and Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Device Error Analysis Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Device Status Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Remote Maintenance Administration and Test (RMATS) Access . . . . . . . . . . . . . . . . 208

Remote Printing of CDE Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208

Remote Software Download . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208

Remove from Service, Return to Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Show, Set Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Show, Set System Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

SUPERSET Firmware Download . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

System Logging Facility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Test Line Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Maintenance Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

Maintenance Objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

RS-232 Maintenance Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

Diagnostic Log Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

Types of Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

Database Installation and Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

Database Storage on Loss of Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Shipping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

Feature Capacities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215

System Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

Tone Plan Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

Traffic and Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

Traffic Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

Grade of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220

Traffic Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220

Receiver Provisioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

SX-200 SPINE CLASS Receivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222

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Table of Contents

Physical Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224

Electrical Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225

Power and Grounding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225

Cabling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226

Regulatory Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228

Glossary of Terms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

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Product Overview

The SX-200® EL and SX-200 ML systems are a microprocessor-controlled telephone system that handles both voice and data switching. The system hardware is electrically compatible with most

• Single line telephones

• Mitel Networks™ digital sets

• Key telephone systems

• System telephone systems

• Central office exchanges

• ISDN Networks.

History

The SX-200 system was first developed in 1977 using leading-edge technology from Mitel Semiconductor Division. MITEL customers worldwide participated in its definition.

The SX-200 system was introduced with a feature-rich package - Generic 202. Building on the phenomenal success of the SX-200 PBX, MITEL introduced software and hardware enhancements at the rate of one a year.

Responding to demands for digital technology, in 1985 MITEL introduced the SX-200 DIGITAL PBX as both a migration path for existing SX-200 users and a communications solution for new customers. Most features are fully compatible with the first SX-200 system shipped in 1978. No wonder almost every major telephone company in the world has standardized o n the SX-200 family of products!

As an extension of the powerful SX-200, the SX-200 DIGITAL PBX provided a migration path unmatched by any other manufacturer. This, combined with the fact that it could be competitively installed for customers requiring between 40 and 400 lines made the system a logical choice for any small-to-medium-size business.

In 1986, MITEL continued its commitment to meeting customer needs by launching the first fully digital version of the SX-200 DIGITAL system. This system opened the door to a range of applications available with digital technology for new users under 250 lines. The system incorporated custom silicon developed by MITEL, including the DX Chip, (used in the digital switching matrix), and filter codecs (used to convert analog signals to digital PCM format an d vice versa).

In 1988, the 672-port system was introduced as an expansion for existing 250-line systems, and for new customers needing up to 500 lines.

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SX-200 General Information Guide

Generic 1003 software, introduced at the same time, offered advanced business features such

as modem pooling and DATASETs capable of synchronous/asynchronous transmission. In

addition, MITEL introduced one of the most flexible ACD Telemarketing packages available.

Generic 1004 software was introduced in 1990, delivering an office package that suppor ts Key

System functionality for companies that were interested in having a departmental key system

application within their PBX environment. A Front Desk terminal provides a low-cost alternative

to a PMS for smaller Hotel/Motel operators. As well it offers Enhanced Subattendant features.

The SX-200 LIGHT PBX and LIGHTWARE™ 15 software was introduced in 1991, responding

to the need for fiber optic technology. At the same time, the SUPERSET™ 400 series

telephones were delivered. This series consists of the SUPERSET 401+, SUPERSET 401,

SUPERSET 410, SUPERSET 420 and SUPERSET 430 telephones. The sets are compatible

with both the SX-200 LIGHT and SX-200 DIGITAL PBXs. The MILINK

designed to be placed under the multiline SUPERSET 410, SUPERSET 420 and SUPERSET

430 telephones. Similar to the DATASETS introduced with Generic 1003, the MILINK Data

Module provides asynchronous transmission. LIGHTWARE 15 also includes ISDN interface

capability, DTMF Automatic Number Identification (ANI) and DTMF Dialed Number

Identification Service (DNIS). The Programmable Key Module (PKM) was introduced in later

versions of LIGHTWARE 15, providing SUPERSET 410, SUPERSET 420 and SUPERSET

430 telephones with 30 additional personal keys.

Data Module was

The first SX-200 ML PBX, SX-200 ML (FD), was developed using the same vertical cabinet

of the SX-200 LIGHT PBX and modifiying it to include the system main control. The result was

a fiber distributed (FD) single cabinet, 96 port PBX.

LIGHTWARE 16 software was released in 1995 and it introduced the SX-200 SPINE, a

peripheral bay containing a peripheral control module, a power mod ule, Loop Start (LS) trunks

and LS/CLASS II modules, ONS, DNIC and CLASS modules. The 48 port SX-200 SPINE, fiber

optically connected, can be located up to 1006 metres (3300 feet) from the control cabinet.

Release 1.1 of the SX-200 ML PBX provided the SX-200 ML (FD) with an option of a second

cabinet or bay. The second cabinet could be a 96 port peripheral cabinet, a 24 or 48 port SPINE,

or an ISDN Network Gateway.

LIGHTWARE 17 software was released with the SX-200 ML (RM) and the SX-200 EL PBX.

The SX-200 ML system is housed in a horizontal, rack mounted (RM) cabinet an d has the same

two cabinet limit as the SX-200 ML (FD) PBX. The SX-2 00 EL is also housed in the horizontal,

rack mounted cabinet but supports six peripheral bays. Other features includ e: a new family

of DNIC-based SUPERSET 4000-series telephones, a centralized voice mail, centralized

attendant, enhanced paging for key system telephones, interface units that connect

programmable key modules to the SUPERSET 4025, SUPERSET 4125, or SUPERSET 4150

telephone, the DSS/BLF (Direct Station Select/Busy Lamp Field) interface unit that connects

programmable key modules to an attendant console.

The SX-200 EL and the SX-200 ML systems also offer an access interface to the ISDN

Network.This interface is provided by the ISDN Network Gateway peripheral node and the PRI

card that installs within the SX-200 ELx cabinet Rev. 4.4 or greater. ISDN provides an

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Product Overview

international standard for voice, data, and signaling with end-to-end digital compatability worldwide, regardless of where the telephone terminal is located - in an office or in the home.

LIGHTWARE 18 software was released in the year 2000. Release 1.0 primarily introduced new software features. Release 2.0 is mostly hardware. LIGHTWARE 18 Release 2.0 introduces the BCC III, the BRI card, the ONS/CLASS Line card, the Control Triple CIM card, and the Peripheral Interface Module Carrier card. The BCC III provides extra processing p ower and holds a DSP module (single) that gives DTMF receivers, Record a Call conference bridges and CLASS generator resources, and a T1/E1 module that provides T1/D4 connectivity, CSU and ESF functionality at a reduced cost. Customers are also delighted with the introduction of the Copper Interface Module (CIM). Not every system requires fiber; the CIM offers you a cost-reduction with a co-located system.

LIGHTWARE 19 software released in 2001 provides functionality with Q.SIG that places the SX-200 system into a branch office network with the MITEL SX-2000

LIGHT system. This

major leap is an exciting one for the SX-200 EL/ML system.

LIGHTWARE 19 Release 3.0 brings the cost-saving benefits of Voice over IP (VoIP) technology to the SX-200 EL. The Mitel Networks SX-200 IP Node addresses the IP telephony r equirements of

• Small to medium enterprises

• Corporate enterprises with branch offices and teleworkers.

The SX-200 EL supports up to two SX-200 IP Nodes and 120 IP telephones in LIGHTWARE 19 Release 3.0.

LIGHTWARE 19 Release 3.1 adds support for IP Trunks to the SX-200 EL. Up to 60 IP Trunks can be supported per SX-200 EL system. Release 3.1 also brings support for even more easy-to-use Mitel Networks IP phones.

The SX-200 family provide a rich foundation of features and a sound digital architecture which allows for even further enhancements in the areas of networ king, data handling, applications processing, and, of course, telephony. Most of these enh ancements are compatible with every SX-200 system ever produced. Feature enha ncements are straightforwar d with flash memory card upgrades or remote down loads of system software, while new hardware for data interfaces comes in the form of plug-in circuit cards.

MITEL, now named Mitel Networks, has continued to produce enhancements since 1978. The SX-200 EL now offers the customer 768 ports (672 physical ports) with a maximum of 650 lines. The systems will evolve with your needs, in one continuous migration plan. This means that you can buy what you need today, knowing that the SX-200 family will always meet your needs. The SX-200 systems are designed to provide “Comm unicatio ns Answers T hat Wo rk . . . For You.”

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SX-200 General Information Guide

The Theme - Flexibility, Reliability, Usability

The SX-200 EL and SX-200 ML systems are advanced microprocessor-control telephone

systems that meets the three key customer requirements for installations of up to 650

telephones:

• Flexibility

• Reliability

• Usability.

By designing the SX-200 EL and the SX-200 ML systems for maximum flexibility, we give you

the capability of tailoring your system to meet your communications needs. If you are starting

a new business, or if your existing telephone system fails to meet your requirements, you can

install a completely new SX-200 EL system or SX-200 ML system. If you are among the

customers with an installed SX-200 system, you can upgrade your system to the latest

technology while protecting your investment in cabinets, building wiring, telephones, and line

and trunk circuit cards. Whether a new installati on or an upgrade, you can ch oose the system

features and services you need today, with the assurance that you can expand the system at

any time in the future.

In today’s information-oriented world, every business is concerned with the reliability of its

communications system. The SX-200 EL and SX-200 ML systems continue the MITEL tradition

of building a solid reliable product backed by our commitment to customer service. The system

is designed to operate reliably in a typical business environment. No expensive equipment

room or air conditioning is required. If problems should ar ise, built-in d iagnostics and service

aids assist the maintainer in quickly isolating and repairing the fault.

Usability is critical. A communications system is cost-effective only if users are able to access

the features. The SX-200 EL and the SX-200 ML systems continue the philosophy of designing

easy-to-use, highly functional telephone sets that ar e fully integrated with the features available

on the system. And to ensure that we take care of your communications needs today and into

the future, the latest series of voice and data sets conform to the evolving ISDN “U” interface

standard.

As an introduction to the SX-200 EL and the SX-200 ML syste m, this guide outlines the various

types of features, applications, and services available on the system, the major call

management facilities that contribute to the system’s flexibility and ease of use, the voice and

data peripheral devices that can be connected to the system, and the hardware configuration s

that allow you to tailor the system to your needs.

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SX-200 EL System

The SX-200 EL system can support up to six peripheral bays, cabinets, or SX-200 IP Nodes.

Product Overview

The SX-200 EL System has the following characteristics:

• Main Control Card IIIEL (MCCIIIEL) or Main Control Card IIIELx (MCCIIIELx)

• Bay Control Card II or Bay Control Card III, Bay Power Supply Card, and depending on the configuration, a maximum of two of the following carrier cards: Control Triple FIM Carrier Card, Control Dual FIM Carrier Card, Control Triple CIM Card

• ONS/CLASS Line card, LS/GS card, LS/CLASS Trunk card, Universal card, COV card, DID card, OPS card, DNIC card, PRI card, BRI card, Digital Lin e card , an d T1 car d

• Maximum of 96 physical ports using a single cabinet

• Maximum of six Peripheral cabinets, two SX-200 IP Nodes, six SPINE Bays, or six ISDN Bays

• Maximum of 672 physical ports in the system

• Requires LIGHTWARE 17 or greater software. To support the SX-200 IP Node , you must have LIGHTWARE 19 Release 3.0 or greater software.

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SX-200 General Information Guide

The six peripheral bays can be SX-200 peripheral cabin ets, SX-200 LIGHT peripheral cabinets, SX-200 IP Nodes (requires the MCC IIIELx), SPINE bays, or ISDN bays (A SPINE bay configured as bay 7 requires the MCC IIIELx). The ISDN bay may be an ISDN Network Gateway or a PRI card.The PRI card fits into a main control cabinet or a peripheral cabinet.

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SX-200 ML System

The SX-200 ML system can support up to one peripheral bay or cabinet.

The SX-200 ML System has the following characteristics:

• Main Control Card IIIML (MCCIIIML)

• Bay Control Card II or Bay Control Card III, Bay Power Supply Card, and a Control Dual FIM Carrier Card or a Control Triple CIM Card ( if expanding beyond the single cabinet)

• ONS/CLASS Line card, LS/GS card, LS/CLASS Trunk card, Universal card, COV card, DID card, OPS card, DNIC card, PRI card, BRI card, and T1 card

Product Overview

• Maximum of 96 physical ports using a single cabinet

• Maximum of one peripheral cabinet, SPINE bay or ISDN bay

• Maximum of 192 physical ports with a peripheral bay

• Requires LIGHTWARE 17 or greater software

The one peripheral bay can be a SX-200 peripheral cab inet, SX-200 LIGHT peripheral cabinet, SPINE bay, or ISDN bay. The ISDN bay may be an ISDN Network Gateway or a PRI card.The PRI card fits into a main control cabinet.

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SX-200 General Information Guide

SX-200 ELx Cabinet

The SX-200 EL and the SX-200 ML system use the same rack mount (RM) horizontal cabi net, the SX-200 ELx cabinet (PN 9109-600-002-NA), for the cont rol cabinet a nd for the peripher al cabinet.

The horizontal cabinet can be mounted in a standard 19" rack, or they can be stacked. The cabinet is plastic and plexiglass. The door on the cabinet allows the system administrator to see the system status at a glance. The control cabinet and the peripheral bays are linked by fibre or copper cables.

Located on the rear of the SX-200 ELx cabinet are four 25 pin connectors (J1- J4 for the peripheral interface cards), three RJ-45 connecto rs (J5 and J6 for T1 trunks and J7 for a system fail transfer control port), a printer port, a grounding connector, a maintenance port, and two RS-232 connectors (J10 and J11 for the PRI maintenance).

The SX-200 ELx cabinet supports 12 card slots: eight slots support line and trunk cards, and four support the control cards and the FIM or CIM carrier cards. The cabinet can be configured as the control cabinet or as a peripheral cabinet. The SX-200 EL system using a MCCIIIELx card requires the SX-200 ELx cabinet in order to accommodate the thre e links to each cabinet.

The system requires an SX-200 ELx cabinet to support any of the following cards or functionality:

• BCC III card

•PRI card

•BRI card

• CLASS functionality of the ONS/CLASS Line card

• SX-200 IP Node

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SX-200 LIGHT Peripheral Cabinet

The SX-200 LIGHT Peripheral Cabinet is vertical as opposed to horizontal. The cabinet contains one Bay Power Supply, one Bay Control Card (with attached Peripheral FIM Carrier plus FIM), and up to eight peripheral interface cards. The SX-200 LIGHT Peripheral Cabinet is shown below.

Product Overview

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SX-200 General Information Guide

SX-200 SPINE Peripheral Bay

The SX-200 SPINE Peripheral Bay is available as a sing le (6 slot) or dual (12 slot) configuration. Each SPINE Peripheral Bay contains one Power Module, and up to six peripheral modules. The first SPINE Peripheral Bay (SPINE A) also contains a Control Module II (with FIM). There are limitations regarding the ONS modules. If there ar e three ONS modules install ed in SPINE A, no other modules may be installed on that SPINE.

The SPINE Peripheral Bay can be located up to 1 km from the control node.

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SX-200 IP Node

The SX-200 IP Node brings Voice over IP (VoIP) capabilities to the SX-200 EL. The SX-200 IP Node addresses the LAN-based telephony requirements of small to medium enterprises and corporate enterprises with branch offices and teleworkers. You can connect up to two SX- 200 IP Nodes to an SX-200 EL system.

The SX-200 EL system supports up to 120 IP devices. You can connect up to 60 IP devices to each SX-200 IP Node and up to two SX-200 IP Nodes per SX-200 EL system. Each SX-200 IP Node supports up to 30 active IP phone-to-IP phone calls using voice compression.Up to 60 active calls can be made from IP phones to other devices, such as DNIC phones. Each SX-200 IP Node also supports up to 30 IP trunks, which means an SX-200 EL system can support up to 60 IP trunks.

The SX-200 IP Node offers

• Reduced telecommunication costs and related support costs

• The flexibility of LAN-based telephony combined with the feature-rich, reliable and proven performance of the SX-200 EL

• Easy integration with existing circuit-switched telephony network and IP devices

Product Overview

• Fast installation of IP components in an existing SX-200 EL system

• The same easy-to-use functionality delivered by Mitel Networks DNIC phones

• An easy path for migrating your business communications to LAN-based telephony.

Your business can now gain these benefits and many others offered by the ro bust performance of an Internet-enabled SX-200 EL.

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SX-200 General Information Guide

The SX-200 IP Node requires the following SX-200 system hardware:

• An SX-200 ELx Controller

• One or two Control Triple CIM Cards

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SX-200 EL/ML Peripheral Devices

The SX-200 EL and the SX-200 ML offer a wide range of peripheral devices to meet the voice and data switching needs of virtually all small to medium enterprises. The SX-200 EL no w offers Voice over IP functionality and adds new IP phones and conference units to its long list of supported peripherals. Both the SX-200 ML and the SX-200 EL continue to support the highly successful SUPERSET line of telephones.

Product Overview

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SX-200 General Information Guide

Voice Capabilities

The SX-200 EL interfaces to analog, digital, and IP peripheral devices. The SX-200 ML system interfaces to analog and digital peripheral devices. Peripheral devices fo r voice communications include, but are not limited to, the following sets.

IP Peripherals (SX-200 EL only):

Mitel Networks 5201 IP Phone: The Mitel Networks 5201 IP Phone is a low-cost, single por t

entry-level IP telephone that connects to a 10BaseT Ethernet network. Features of the newly designed telephone include:

• Three fixed-function keys: Hold, Message, and Transfer/Conference

• Handset and Ringer volume Control

• Message Waiting Lamp

• Wall-mounting

Mitel Networks 5010 IP Phone: The Mitel Networks 5010 IP phone is a multi-line IP telephone. In addition to its 10 fixed function keys, the 5010 IP phone has six keys that you can program as Speed Call keys, Featur e Access keys, or Line Appearances. The set also has a Message key and a Microphone key, both with indicator lamps. On incoming calls, the message lamp flashes in cadence with ringing of the set.

Mitel Networks 5020 IP Phone: The Mitel Networks 5020 IP phone is a multi-line IP telephone. It has 14 programmable keys with associated LCD indicators. These keys can be progra mmed as Speed Call keys, Feature Ac cess keys, or Line Appearances. One key must be reserved for the prime line. Above the 14 programmable keys are a 2x20 alphanumeric bitmap graphics display and three softkeys. The display comes with or without backlighting. The three softkeys allow set users to select command prompts that appear in the display. The set also has a Message key and a Microphone key, both with ind icator lamps, and eight fixed function keys without indicator lamps. On incoming calls, the message lamp flashes in cadence with ringing of the set.The 5020 IP phone offers half-duplex functionality with the speaker phone.

Mitel Networks 5215 IP Phone: The Mitel Networks 5215 IP phone is a multi-line IP phone. In addition to its 10 fixed function keys, the 5215 IP phone ha s six keys that can be programmed as Speed Call keys, Feature Access keys, or Line Appea rances. The set also has a Message key and a Microphone key, both with indicator lamps. On incoming calls, the message lamp flashes in cadence with ringing of the set.

Mitel Networks 5220 IP Phone: The Mitel Networks 5220 IP phone is a multi-line IP phone. It has 14 programmable keys with associated LCD indicators. These keys can be progra mmed as Speed Call keys, Feature Access keys, or Line Appearances. One key must be reserved for the prime line. The three softkeys allow set users to select command promp ts that appear in the display. The set also has a Message key and a Microphone key, both with indicator lamps, and eight fixed function keys without indicator lamps. On incoming calls, the message lamp flashes in cadence with ringing of the set. The 5220 IP phone offers half-duplex functionality with the speaker phone.

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Product Overview

Mitel Networks 5305 IP Office Conference Unit: The Mitel Networks 5305 IP Office

Conference Unit is a high-quality conference unit that uses acoustic beam-forming technology to ensure superior performance. The unit is used with the 5020 IP Phone and connects to the phone’s headset port. This unit is designed for optimal performance in a private office that measures 12 feet by 15 feet (3.6 meters by 4.5 meters). The 5305 IP Conference Unit package includes a speaker unit and a side control unit. An optional mouse controller is available.

Mitel Networks 5310 IP Board Room Conference Unit: The Mitel Networks 5310 IP Board Room Conference Unit is a high-quality conference unit that uses acoustic beam-forming technology to ensure superior performance. The unit is used with the 5020 IP Phone and connects to the phone’s headset port. This unit is designed for o ptimal performance in a room that measures 15 feet by 25 feet (4.5 meters by 7.6 meters). The 5310 IP Conference Unit package includes a 5020 IP Phone, a speaker un it, and a side control unit. An optional mouse controller is available.

Mitel Networks 5412 Programmable Key Module: The Mitel Networks 5412 Programmable Key Module (PKM) provides 12 additional personal keys for a 5020 IP Phone. They can be programmed as Feature keys, Speed Call keys, Direct Station Select keys, or as Line Appearance keys. Each key has a Line Status Indicator that works the same way as those on the associated phone.The 5412 PKM unit connects to a 5020 IP Phone by using a Mitel Networks PKM Interface Module (IM). The PKM IM is installed separately at the base of phone and is only compatible with 5020 IP Phones.

Mitel Networks 5448 Programmable Key Module: The Mitel Networks 5448 Programmable Key Module provides 48 additional feature keys for a 5020 IP Phone. They can be programmed as Feature keys, Speed Call keys, Direct Station Select keys, or as Line Appearance keys. Each key has a Line Status Indicator that works the same way as those on the associated phone. The keys can be programmed th ro ug h th e ph on e . Th e 54 4 8 PK M un it co nn ec ts to a 5020 IP Phone by using a Mitel Networks PKM IM. The PKM IM is installed separately at the base of phone and is only compatible with 5020 IP Phones. A 5020 IP phone can support a maximum of two 5448 PKMs, which together provide a total of 96 additional feature keys.

Mitel Networks 5410 Programmable Key Module: The Mitel Networks 5410 Programmable Key Module (PKM) provides 12 additional personal keys for a 5020 IP Phone. They can be programmed as Feature keys, Speed Call keys, Direct Station Select keys, or as Line Appearance keys. Each key has a Line Status Indicator that works the same way as those on the associated phone.The 5410 PKM unit connects to a 5020 IP Phone by using a Mitel Networks PKM Interface Module (IM). The PKM IM is installed separately at the base of phone and is only compatible with 5020 IP Phones.

Mitel Networks 5415 Programmable Key Module: The Mitel Networks 5415 Programmable Key Module provides 48 additional feature keys for a 5020 IP Phone. They can be programmed as Feature keys, Speed Call keys, Direct Station Select keys, or as Line Appearance keys. Each key has a Line Status Indicator that works the same way as those on the associated phone. The keys can be programmed th ro ug h th e ph on e . Th e 54 1 5 PK M un it co nn ec ts to a 5020 IP Phone by using a Mitel Networks PKM IM. The PKM IM is installed separately at the base of phone and is only compatible with 5020 IP Phones. A 5020 IP phone can support a maximum of two 5415 PKMs, which together provide a total of 96 additional feature keys.

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SX-200 General Information Guide

Standard Telephones:

Industry-standard rotary dial and DTMF telepho nes are supported; ONS and OPS lines provide an interface to the bay for these sets. The rotary telephone is not supported on the SX-200 SPINE.

SUPERSET 4001 Telephone: The SUPERSET 4001 telephone is a single-line digital telephone. It has a Flash key, a Message key, a Hold/Retrieve key, seven Speed Dial keys, a hold lamp, and a message indicator lamp, as well as keys for adjusting the ringer and handset receiver volume. On incoming calls, the message lamp flashes in cadence with ringing of the set.

SUPERSET 4015 Telephone: The SUPERSET 4015 telephone is a multi-line digital telephone. In addition to its 10 fixed function keys, the SUPERSET 4015 has six keys that can be programmed as Speed Call keys, Feature Access keys or Line Appearances. Th e set also has a Message key and Microphone key with indicator lamps. On incoming calls, the message lam p flashes in cadence with ringing of the set.

SUPERSET 4025 Telephone: The SUPERSET 4025 is a multi-line digital telephone. It has 14 programmable keys with associated LCD indicators. These keys can be programmed as Speed Call keys, Feature Access keys or Line Appearances. One key must be reserved fo r the prime line. Above the 14 programmable keys are a 2x20 alpha numeric bitmap g raphics disp lay and three softkeys. The display comes with backlighting or without backlighting. The three softkeys allow set users to select command prompts that appear in the display. The set also has a Message key and Microphone key with indicator lamps, and eig ht fixed function keys without indicator lamps. On incoming calls, the message lamp flashes in cadence with ringing of the set.The SUPERSET 4125 offers half-duplex functionality with the speaker phone.

SUPERSET 4090 Telephone: The SUPERSET 4090 telephone is a digital cord less telephone equipped with a backup battery charging system and an extra battery. A belt clip and a wall-mounting adapter are also included. The SUPERSET 4090 cordless may be used with another 4000 Series set. You can set up Call Forward on the desk phone to send calls to th e SUPERSET 4090 when you are away from your desk. You can also use a line appearance key on the SUPERSET 4090 to answer calls to the Prime Line on your desk phone.

SUPERSET 4125 Telephone: The SUPERSET 4125 telephone is similar to the SUPERSET 4025 telephone. The difference between the two is that the SUPERSET 4125 can be connected to a PC. The SUPERSET 4125 has a built-in RS-232 serial p ort to accomodate the connection to a PC serial port. The SUPERSET 4125 telephone, like the SUPERSET 4025 telephone, has 14 programmable keys with associated LCD indicators. These keys can be programmed as Speed Call keys, Feature Access keys or Line Appearances. Above the 14 programmable keys are a backlit, 2x20 alphanumeric bitmap graphics display and three softkeys. The three softkeys allow set users to select command prompts that appear in the display. The set also has a Message key and Microphone key with indicator lamps, and eight fixed function keys without indicator lamps. On incoming calls, the message lamp flashes in cadence with ringing of the set. Th e set also has a headset jack that allows the user to have a headset and handset p lugged in at the same time. The SUPERSET 4125 offers half-duplex functionality with the speaker phone.

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