Mitel SX-2000, SX-200 User Manual

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GENERAL INFORMATION GUIDE

LIGHTWARE 19, RELEASE 3.1

NOTICE

The information contained in this document is believed to be accurate in all respects

‚

but is not warranted by Mitel Networks Corporation (MITEL

). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes.

SX-200, SX-2000, SUPERSET, ACD TELEMARKETER, SUPERCONSOLE 1000, MILINK, TALK TO, SMART-1, NuPoint Messenger, Mitel Express Messenger, and LIGHTWARE are trademarks of Mitel Networks Corporation.

VT100 is a trademark of Digital Equipment Corporation IBM

IBM PC and IBM AT are trademarks of International Business Machines Corporation Windows is a trademark of Microsoft Corporation CENTREX is a trademark of Western Electric Company.

Other product names mentioned in this document may be trademarks of their respective companies and are hereby acknowledged.

SX-200 EL/SX-200 ML General Information Guide

LIGHTWARE 19, Release 3.1

50003510, Revision A

February 2003

®,™ Trademark of Mitel Networks Corporation

Table of Contents

Product Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

The Theme - Flexibility, Reliability, Usability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

SX-200

EL System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

SX-200 ML System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

SX-200 ELx Cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

SX-200 LIGHT Peripheral Cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

SX-200 SPINE Peripheral Bay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

SX-200 IP Node . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

SX-200 EL/ML Peripheral Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Voice Capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Data Capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Supporting Applications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Voice over IP (VoIP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Business/Commercial/Institutional . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Hotel/Motel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Assisted Living . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Call Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

ACD TELEMARKETER

Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Automated Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

MITEL

MyAttendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

FAX Tone Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Centralized Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Centralized Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Tenanting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

MITEL Application Interface (MAI) Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Data Switching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

NuPoint Messenger™ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

MiteI Express Messenger™ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

MITEL TAPI Desktop Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Mitel Networks™ 6100 Contact Center Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Mitel Networks 6500 Speech-Enabled Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

ISDN Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Basic Rate Interface Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

ISDN Primary Rate Interface Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

ISDN Network Gateway (North America only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

SX-200 MyAdministrator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

System Fail Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

SX-200 EL System Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

SX-200 EL Control Cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Connecting Peripheral Bays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Connecting SX-200 IP Nodes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Maximum Number of T1 Links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

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SX-200 General Information Guide

SX-200 ML System Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Connecting a Peripheral Bay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

SX-200 ML (FD) System Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

SX-200 RM Peripheral Cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

SX-200 LIGHT Peripheral Cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Peripheral Interface Cards and Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Digital Control and Digital Services Cards and Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

SX-200 Wall Mount Bracket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

SX-200 SPINE Bay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

SX-200 SPINE Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Power Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Bay Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Power Module II . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Uninterruptible Power Supply (UPS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

System Fail Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Peripherals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Mitel Networks 5000 Series IP Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Mitel Networks 5201 IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Mitel Networks 5010 IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Mitel Networks 5020 IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Mitel Networks 5215 IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Mitel Networks 5220 IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Mitel Networks 5305 IP Office Conference Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Mitel Networks 5310 IP Board Room Conference Unit . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Attendant Consoles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

SUPERCONSOLE 1000

Attendant Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

SUPERSET™ 7000 Attendant Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

SUPERSET 4000 Series Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

SUPERSET 4001 Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

SUPERSET 4015 Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

SUPERSET 4025 Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

SUPERSET 4090 Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

SUPERSET 4125 Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

SUPERSET 4150 Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Programmable Key Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Mitel Networks 5412 Programmable Key Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Mitel Networks 5448 Programmable Key Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Mitel Networks 5410 Programmable Key Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Mitel Networks 5415 Programmable Key Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Mitel Networks Programmable Key Module 12 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Mitel Networks Programmable Key Module 48 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Interface Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

SUPERSET Interface Module 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

SUPERSET Interface Module 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

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DSS/BLF Interface Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Music-On-Hold/Pager Unit (DMP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Datasets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

DATASET 1103 Standalone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

DATASET 2103 Standalone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

SMART-1

Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Digital Line Monitor (DLM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

MITEL Express Messenger™ Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Auto Attendant Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Voice Mail Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

NuPoint Messenger Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Feature Description. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Feature Categories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Abbreviated Dial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Access Codes - Global Find. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Account Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Account Codes - Verified . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Account Codes - Verified (Special DISA). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Add Held. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Analog Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Attendant Abbreviated Dial Number Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Attendant Access (Dial 0). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Attendant Advisory Message Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Attendant Alarm Readout. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Attendant Automatic Overflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Attendant Bell Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Attendant Busy Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Attendant Callback - Busy/No Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Attendant Call Forward Setup and Cancel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Attendant Call Selection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Attendant Call Splitting and Swapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Attendant Calls Forwarded On No Answer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Attendant Conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Attendant Console Display Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Attendant Console Handset and Headset Receiver Volume Control. . . . . . . . . . . . 123

Attendant Console Last Call Retrieve. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Attendant Console LCD Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Attendant Console LDN Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Attendant Console Lockout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Attendant Console Macro Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Attendant Console Set Paging - Directed, Group, or All Set . . . . . . . . . . . . . . . . . . 124

Attendant Date and Time Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Attendant Default Call Positions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Attendant Destination (DEST) Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Attendant Directed Call Pickup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Attendant Direct Trunk Select. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Attendant DISA Code Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Attendant Do Not Disturb (DND) Setup, Cancel or Override . . . . . . . . . . . . . . . . . . 125

Attendant Emergency Call (911) Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Attendant Extension Busy-Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Attendant Flash Over Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

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Attendant Function Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Attendant Hold Positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Attendant Implicit New Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Attendant Individual Directory Number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Attendant Interposition Calling and Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Attendant Lockout Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Attendant Message Waiting Setup and Cancel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Attendant Multi-New Call Tone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Attendant New Call Ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Attendant Night/Day Switching. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Attendant Paging Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Attendant Paged Hold Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Attendant Serial Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Attendant Source Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Attendant Timed Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Attendant Tone Signaling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Attendant Training Jacks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Attendant Transfer To Campon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Attendant Transparent Multi-Console Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Attendant Trunk Busy-Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Attendant Trunk Group Status Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Auto - Answer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Auto - Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Automated Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Automated Attendant - Auto-Attendant Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Automated Attendant - Default Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Automated Attendant - Front End Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Automated Attendant - Illegal Number Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Automated Attendant - Prefix Digits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Automated Attendant - RAD Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Automated Attendant - Resource Allocation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Automated Attendant - Vacant Number Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Automatic Call Distribution (ACD). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

ACD - Path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

ACD - Positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

ACD - Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

ACD - Longest Idle Agent. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

ACD - Mobility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

ACD - Predictive Overflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

ACD - Printed Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

ACD - Real Time Event . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

ACD - Recorded Announcements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

ACD - Sets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Automatic Number Identificat ion (ANI) on Outgoing Trunks. . . . . . . . . . . . . . . . . . . 135

Automatic Number Identification (ANI) / Dialed Number Identification

Service (DNIS) on Incoming Trunks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Automatic Number Identificat ion (ANI) on Outgoing Trunks. . . . . . . . . . . . . . . . . . . 136

Automatic Route Selection (ARS). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Background Music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

BRI Card Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Broker’s Call (Station Swap). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Broker’s Call With Transfer (Transfer With Privacy). . . . . . . . . . . . . . . . . . . . . . . . . 137

Busy Lamp Field. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

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Calculator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Call Logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Call Park from Single-line Sets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Call Park from Multi-line Sets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Call Park System Orbit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Call Rerouting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Campon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Campon Priority Over Call Forward Busy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Campon Warning Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Centralized Attendant. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

CENTREX Compatibility (Double Flash Over Trunk) . . . . . . . . . . . . . . . . . . . . . . . . 141

CENTREX Compatibility (Single Flash Over Trunk). . . . . . . . . . . . . . . . . . . . . . . . . 142

CLASS (Custom Local Area Signaling Services) for Analog Telephones . . . . . . . . 142

CLASS (Custom Local Area Signaling Services) for Digital Sets. . . . . . . . . . . . . . . 142

Class of Restriction (COR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Class of Service (COS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Clear All Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

CO Line Group Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

CO Line Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

CO Line - Select Direct. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

CO Line Type - Direct Access - Bypass Key System Toll Control . . . . . . . . . . . . . . 143

Conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Conflict Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Consoleless Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Contact Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Customer Data Entry (CDE). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Customer Data Entry - Default Data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Customer Data Entry - Range Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Customer Data Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Data: Abbreviated Dial For ADL Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Data: Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Data: Associated Data Line (ADL) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Data: ADL Hotline. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Data: ADL Speed Call Originate. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Data: Associated Modem Line (AML). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Data: Auto Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Data: Automatic Data Route Selection (ADRS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Data: Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Data: Modem Pooling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Data: Modem Pooling Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Data: Peripherals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Data: Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Data: Station Message Detail Recording (Data SMDR). . . . . . . . . . . . . . . . . . . . . . 147

Data: Station Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Data Transceiver (DTRX). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Data: DTRX Call by Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Data: DTRX Call Originate/Disconnect. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Data: DTRX Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Data: DTRX Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Data: DTRX Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Daylight Savings Time Adjustment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

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Device Interconnection Control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Dial Tone Disable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Dial Tone - Discriminating. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Dictation Trunks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

DID/Dial-in/Tie Intercepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Digit Translation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Direct-in Lines (DIL) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Direct Station Page/Busy Lamp Field. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Direct Station Select (DSS) Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Direct Station Select/Busy Lamp Field (DSS/BLF). . . . . . . . . . . . . . . . . . . . . . . . . . 150

Direct Station Select/Busy Lamp Field (DSS/BLF) Call Pickup . . . . . . . . . . . . . . . . 150

Direct Station Select/Busy Lamp Field (DSS/BLF) Interface Unit. . . . . . . . . . . . . . . 150

Direct to ARS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Direct Trunk Select. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Disconnect Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Display Caller ID on Non-Prime Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Display Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Do Not Disturb (DND). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

DTMF-To-Rotary Dial Conversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Emergency Call Handling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Emergency Calls (911) - Detection and Reporting to Attendant Consoles. . . . . . . . 152

Emergency Calls (911) - Detection and Reporting to Display Sets . . . . . . . . . . . . . 153

Emergency Calls (911) - Reporting to PSAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Expensive Route Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

FAX Tone Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Feature Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Flash - Calibrated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Flash Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Flash Disable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Flash For Dial 0 (Attendant) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Flash For Waiting Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Flash Timing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Forward Campon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Group Listening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Handset Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Handset Receiver Volume Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Handsfree Announce . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Handsfree Answerback to a Directed Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Handsfree Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Headset Mode Feature Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Headset Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Headset Operation (Amplified Headset). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Headset User Control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Headset with In-Line Switch Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Hold Reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Holiday Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Hot Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Hotel/Motel (Lodging) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Hotel/Motel - Attendant Console Guest Room Softkey. . . . . . . . . . . . . . . . . . . . . . . 161

Hotel/Motel - Attendant Message Register Audit . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Hotel/Motel - Attendant Message Waiting Setup and Cancel. . . . . . . . . . . . . . . . . . 162

Hotel/Motel - Audits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

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Hotel/Motel - Audit Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Hotel/Motel - Wakeups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Hotel/Motel - Call Blocking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Hotel/Motel - Call Restriction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Hotel/Motel - Check Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Hotel/Motel - CLASS (station side) for Analog Telephones . . . . . . . . . . . . . . . . . . . 164

Hotel/Motel - Do Not Disturb (DND) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Hotel/Motel - Front Desk Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Hotel/Motel - Guest Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Hotel/Motel - Guest Room Message Retrieval. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Hotel/Motel - Guest Room SUPERSET Key Programming . . . . . . . . . . . . . . . . . . . 165

Hotel/Motel - Guest Room Update Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Hotel/Motel - Guest Search Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Hotel/Motel - House Statistics Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Hotel/Motel - Internal Number Block. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

Hotel/Motel - Maid in Room Status Display - SUPERSET Display Telephones. . . . 166

Hotel/Motel - Message Lamp Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

Hotel/Motel - Message Register. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

Hotel/Motel - Multi-user . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

Hotel/Motel - Passwords. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Hotel/Motel - Property Management System (PMS) . . . . . . . . . . . . . . . . . . . . . . . . 167

Hotel/Motel - Room Condition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Hotel/Motel - Room Occupancy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Hotel/Motel - Room Search Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Hotel/Motel - Room Status Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Hotel/Motel - Room Types and Room Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Hotel/Motel - Single Line Reports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Hotel/Motel - Suite Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Hunt Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Illegal Access Intercept. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Inhibit Trunk Ring-Me-Back During Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Intercept To Recorded Announcement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Internal Number Block . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Inward Restriction (DID) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Language Change . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Last Party Receives Dial Tone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Line Lockout. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Line Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Line Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Line Selection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Line Types and Appearances for SUPERSET Telephones. . . . . . . . . . . . . . . . . . . 173

Line Appearance Variants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Lockout Alarm. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Logical Lines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Manual Line (Dial 0 Hotline). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Messaging - Advisory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Messaging - Call Me Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Meter Pulse Collection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

MILINK

Data Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

MITEL Application Interface (MAI) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

MITEL Network Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

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Moving Stations and SUPERSET Telephones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Multi-Attendant Positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Music-on-Hold (MOH). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Music from an ONS Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Never a Consultee . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Never a Forwardee. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

New Call Ring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

NI3 Calling Name Delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Night Bells . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Night/Day Switching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Night Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Night Services Flexibility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Node Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Non-Busy Extension. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Numbering Plan Flexibility (Conflict Dialing). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Off-Hook Alarm to Display Sets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Off-Hook Voice Announce . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Off Premises Extension (OPS). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Originate Only Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Overlap Outpulsing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Override (Intrude) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

ONS Positive Disconnect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

ONS Ring Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Override Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Paging - PA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Paging -Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

Paging - PA and Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

Parallel Connection of Industry-Standard Telephones. . . . . . . . . . . . . . . . . . . . . . . 183

Personal Speed Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

Pickup Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

Pickup - Local and Directed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

PRI Card Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

Printer/Terminal Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

Priority Dial 0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

Privacy Enable/Privacy Release. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

Programmable Key Module (PKM). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

Q.SIG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

RAD Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

Receive Only Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

Record a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

Remote LAN Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

Reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

Resale Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

Ringer Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

Ringing - Discriminating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

Ringing Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Ringing Time-Out (Final Ringback) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Satellite PBX. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Secretarial Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Speak@Ease Support (Mitel Networks 6500 Speech-Enabled Applications) . . . . . 187

Speaker Volume Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

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Speed Call Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Split. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

Station Message Detail Recording (SMDR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

Subattendant - Basic Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

Subattendant - Enhanced Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

Subattendant - Abbreviated Dial Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Subattendant - Advisory Message Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Subattendant - Wakeups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Subattendant - Call Forward Setup and Cancel. . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Subattendant - Calls Waiting Indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Subattendant - Date and Time Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Subattendant - Hold Positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Subattendant - Listed Directory Number (LDN) Keys. . . . . . . . . . . . . . . . . . . . . . . . 190

Subattendant - Paged Hold Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

Subattendant - Recall. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

Subattendant - Station DND Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

SUPERSET 3DN and SUPERSET 4DN Auto-Answer For Directed Page Calls . . . 192

SUPERSET 3DN and SUPERSET 4DN Option. . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

SUPERSET LCD Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Swap (Trade Calls). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Swap Campon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

System Fail Transfer (SFT) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

System Identifier. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

System ID Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Tandem Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

TAPI Support Over DNIC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Tenanting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Toll Control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Tone Demonstration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Tone Plans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Traffic Measurement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Transfer Dial Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Transfer Security (Recall). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Trunk Answer From Any Station (TAFAS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Trunk Circuit Descriptor Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Trunk Dial Tone Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Trunk Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Trunk Operation - Direct Inward Dial (DID) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Trunk Operation - Direct Inward System Access (DISA) . . . . . . . . . . . . . . . . . . . . . 196

Trunk Operation - Non-Dial-in CO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Trunk Operation - Tie . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Trunk Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Trunk Support - CO (LS/GS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Trunk Support - Direct Inward Dial (DID) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Trunk Support - E&M . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Trunk Support - T1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Uniform Call Distribution (UCD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Vacant Number Intercept . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Voice Mail Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Whisper Announce. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Feature Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

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Purchasable System Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

Maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

Customer Data Entry (CDE) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

Maintenance Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

Alarm Indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

Alarm LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

Alarm Status Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Configuration Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Copy Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Customer Data Entry (CDE) Backup and Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Device Error Analysis Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Device Status Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Remote Maintenance Administration and Test (RMATS) Access . . . . . . . . . . . . . . . . 208

Remote Printing of CDE Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208

Remote Software Download . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208

Remove from Service, Return to Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Show, Set Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Show, Set System Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

SUPERSET Firmware Download . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

System Logging Facility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Test Line Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Maintenance Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

Maintenance Objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

RS-232 Maintenance Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

Diagnostic Log Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

Types of Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

Database Installation and Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

Database Storage on Loss of Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Shipping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

Feature Capacities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215

System Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

Tone Plan Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

Traffic and Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

Traffic Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

Grade of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220

Traffic Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220

Receiver Provisioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

SX-200 SPINE CLASS Receivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222

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Table of Contents

Physical Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224

Electrical Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225

Power and Grounding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225

Cabling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226

Regulatory Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228

Glossary of Terms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

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Product Overview

The SX-200® EL and SX-200 ML systems are a microprocessor-controlled telephone system that handles both voice and data switching. The system hardware is electrically compatible with most

• Single line telephones

• Mitel Networks™ digital sets

• Key telephone systems

• System telephone systems

• Central office exchanges

• ISDN Networks.

History

The SX-200 system was first developed in 1977 using leading-edge technology from Mitel Semiconductor Division. MITEL customers worldwide participated in its definition.

The SX-200 system was introduced with a feature-rich package - Generic 202. Building on the phenomenal success of the SX-200 PBX, MITEL introduced software and hardware enhancements at the rate of one a year.

Responding to demands for digital technology, in 1985 MITEL introduced the SX-200 DIGITAL PBX as both a migration path for existing SX-200 users and a communications solution for new customers. Most features are fully compatible with the first SX-200 system shipped in 1978. No wonder almost every major telephone company in the world has standardized o n the SX-200 family of products!

As an extension of the powerful SX-200, the SX-200 DIGITAL PBX provided a migration path unmatched by any other manufacturer. This, combined with the fact that it could be competitively installed for customers requiring between 40 and 400 lines made the system a logical choice for any small-to-medium-size business.

In 1986, MITEL continued its commitment to meeting customer needs by launching the first fully digital version of the SX-200 DIGITAL system. This system opened the door to a range of applications available with digital technology for new users under 250 lines. The system incorporated custom silicon developed by MITEL, including the DX Chip, (used in the digital switching matrix), and filter codecs (used to convert analog signals to digital PCM format an d vice versa).

In 1988, the 672-port system was introduced as an expansion for existing 250-line systems, and for new customers needing up to 500 lines.

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SX-200 General Information Guide

Generic 1003 software, introduced at the same time, offered advanced business features such

as modem pooling and DATASETs capable of synchronous/asynchronous transmission. In

addition, MITEL introduced one of the most flexible ACD Telemarketing packages available.

Generic 1004 software was introduced in 1990, delivering an office package that suppor ts Key

System functionality for companies that were interested in having a departmental key system

application within their PBX environment. A Front Desk terminal provides a low-cost alternative

to a PMS for smaller Hotel/Motel operators. As well it offers Enhanced Subattendant features.

The SX-200 LIGHT PBX and LIGHTWARE™ 15 software was introduced in 1991, responding

to the need for fiber optic technology. At the same time, the SUPERSET™ 400 series

telephones were delivered. This series consists of the SUPERSET 401+, SUPERSET 401,

SUPERSET 410, SUPERSET 420 and SUPERSET 430 telephones. The sets are compatible

with both the SX-200 LIGHT and SX-200 DIGITAL PBXs. The MILINK

designed to be placed under the multiline SUPERSET 410, SUPERSET 420 and SUPERSET

430 telephones. Similar to the DATASETS introduced with Generic 1003, the MILINK Data

Module provides asynchronous transmission. LIGHTWARE 15 also includes ISDN interface

capability, DTMF Automatic Number Identification (ANI) and DTMF Dialed Number

Identification Service (DNIS). The Programmable Key Module (PKM) was introduced in later

versions of LIGHTWARE 15, providing SUPERSET 410, SUPERSET 420 and SUPERSET

430 telephones with 30 additional personal keys.

Data Module was

The first SX-200 ML PBX, SX-200 ML (FD), was developed using the same vertical cabinet

of the SX-200 LIGHT PBX and modifiying it to include the system main control. The result was

a fiber distributed (FD) single cabinet, 96 port PBX.

LIGHTWARE 16 software was released in 1995 and it introduced the SX-200 SPINE, a

peripheral bay containing a peripheral control module, a power mod ule, Loop Start (LS) trunks

and LS/CLASS II modules, ONS, DNIC and CLASS modules. The 48 port SX-200 SPINE, fiber

optically connected, can be located up to 1006 metres (3300 feet) from the control cabinet.

Release 1.1 of the SX-200 ML PBX provided the SX-200 ML (FD) with an option of a second

cabinet or bay. The second cabinet could be a 96 port peripheral cabinet, a 24 or 48 port SPINE,

or an ISDN Network Gateway.

LIGHTWARE 17 software was released with the SX-200 ML (RM) and the SX-200 EL PBX.

The SX-200 ML system is housed in a horizontal, rack mounted (RM) cabinet an d has the same

two cabinet limit as the SX-200 ML (FD) PBX. The SX-2 00 EL is also housed in the horizontal,

rack mounted cabinet but supports six peripheral bays. Other features includ e: a new family

of DNIC-based SUPERSET 4000-series telephones, a centralized voice mail, centralized

attendant, enhanced paging for key system telephones, interface units that connect

programmable key modules to the SUPERSET 4025, SUPERSET 4125, or SUPERSET 4150

telephone, the DSS/BLF (Direct Station Select/Busy Lamp Field) interface unit that connects

programmable key modules to an attendant console.

The SX-200 EL and the SX-200 ML systems also offer an access interface to the ISDN

Network.This interface is provided by the ISDN Network Gateway peripheral node and the PRI

card that installs within the SX-200 ELx cabinet Rev. 4.4 or greater. ISDN provides an

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Product Overview

international standard for voice, data, and signaling with end-to-end digital compatability worldwide, regardless of where the telephone terminal is located - in an office or in the home.

LIGHTWARE 18 software was released in the year 2000. Release 1.0 primarily introduced new software features. Release 2.0 is mostly hardware. LIGHTWARE 18 Release 2.0 introduces the BCC III, the BRI card, the ONS/CLASS Line card, the Control Triple CIM card, and the Peripheral Interface Module Carrier card. The BCC III provides extra processing p ower and holds a DSP module (single) that gives DTMF receivers, Record a Call conference bridges and CLASS generator resources, and a T1/E1 module that provides T1/D4 connectivity, CSU and ESF functionality at a reduced cost. Customers are also delighted with the introduction of the Copper Interface Module (CIM). Not every system requires fiber; the CIM offers you a cost-reduction with a co-located system.

LIGHTWARE 19 software released in 2001 provides functionality with Q.SIG that places the SX-200 system into a branch office network with the MITEL SX-2000

LIGHT system. This

major leap is an exciting one for the SX-200 EL/ML system.

LIGHTWARE 19 Release 3.0 brings the cost-saving benefits of Voice over IP (VoIP) technology to the SX-200 EL. The Mitel Networks SX-200 IP Node addresses the IP telephony r equirements of

• Small to medium enterprises

• Corporate enterprises with branch offices and teleworkers.

The SX-200 EL supports up to two SX-200 IP Nodes and 120 IP telephones in LIGHTWARE 19 Release 3.0.

LIGHTWARE 19 Release 3.1 adds support for IP Trunks to the SX-200 EL. Up to 60 IP Trunks can be supported per SX-200 EL system. Release 3.1 also brings support for even more easy-to-use Mitel Networks IP phones.

The SX-200 family provide a rich foundation of features and a sound digital architecture which allows for even further enhancements in the areas of networ king, data handling, applications processing, and, of course, telephony. Most of these enh ancements are compatible with every SX-200 system ever produced. Feature enha ncements are straightforwar d with flash memory card upgrades or remote down loads of system software, while new hardware for data interfaces comes in the form of plug-in circuit cards.

MITEL, now named Mitel Networks, has continued to produce enhancements since 1978. The SX-200 EL now offers the customer 768 ports (672 physical ports) with a maximum of 650 lines. The systems will evolve with your needs, in one continuous migration plan. This means that you can buy what you need today, knowing that the SX-200 family will always meet your needs. The SX-200 systems are designed to provide “Comm unicatio ns Answers T hat Wo rk . . . For You.”

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SX-200 General Information Guide

The Theme - Flexibility, Reliability, Usability

The SX-200 EL and SX-200 ML systems are advanced microprocessor-control telephone

systems that meets the three key customer requirements for installations of up to 650

telephones:

• Flexibility

• Reliability

• Usability.

By designing the SX-200 EL and the SX-200 ML systems for maximum flexibility, we give you

the capability of tailoring your system to meet your communications needs. If you are starting

a new business, or if your existing telephone system fails to meet your requirements, you can

install a completely new SX-200 EL system or SX-200 ML system. If you are among the

customers with an installed SX-200 system, you can upgrade your system to the latest

technology while protecting your investment in cabinets, building wiring, telephones, and line

and trunk circuit cards. Whether a new installati on or an upgrade, you can ch oose the system

features and services you need today, with the assurance that you can expand the system at

any time in the future.

In today’s information-oriented world, every business is concerned with the reliability of its

communications system. The SX-200 EL and SX-200 ML systems continue the MITEL tradition

of building a solid reliable product backed by our commitment to customer service. The system

is designed to operate reliably in a typical business environment. No expensive equipment

room or air conditioning is required. If problems should ar ise, built-in d iagnostics and service

aids assist the maintainer in quickly isolating and repairing the fault.

Usability is critical. A communications system is cost-effective only if users are able to access

the features. The SX-200 EL and the SX-200 ML systems continue the philosophy of designing

easy-to-use, highly functional telephone sets that ar e fully integrated with the features available

on the system. And to ensure that we take care of your communications needs today and into

the future, the latest series of voice and data sets conform to the evolving ISDN “U” interface

standard.

As an introduction to the SX-200 EL and the SX-200 ML syste m, this guide outlines the various

types of features, applications, and services available on the system, the major call

management facilities that contribute to the system’s flexibility and ease of use, the voice and

data peripheral devices that can be connected to the system, and the hardware configuration s

that allow you to tailor the system to your needs.

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SX-200 EL System

The SX-200 EL system can support up to six peripheral bays, cabinets, or SX-200 IP Nodes.

Product Overview

The SX-200 EL System has the following characteristics:

• Main Control Card IIIEL (MCCIIIEL) or Main Control Card IIIELx (MCCIIIELx)

• Bay Control Card II or Bay Control Card III, Bay Power Supply Card, and depending on the configuration, a maximum of two of the following carrier cards: Control Triple FIM Carrier Card, Control Dual FIM Carrier Card, Control Triple CIM Card

• ONS/CLASS Line card, LS/GS card, LS/CLASS Trunk card, Universal card, COV card, DID card, OPS card, DNIC card, PRI card, BRI card, Digital Lin e card , an d T1 car d

• Maximum of 96 physical ports using a single cabinet

• Maximum of six Peripheral cabinets, two SX-200 IP Nodes, six SPINE Bays, or six ISDN Bays

• Maximum of 672 physical ports in the system

• Requires LIGHTWARE 17 or greater software. To support the SX-200 IP Node , you must have LIGHTWARE 19 Release 3.0 or greater software.

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SX-200 General Information Guide

The six peripheral bays can be SX-200 peripheral cabin ets, SX-200 LIGHT peripheral cabinets, SX-200 IP Nodes (requires the MCC IIIELx), SPINE bays, or ISDN bays (A SPINE bay configured as bay 7 requires the MCC IIIELx). The ISDN bay may be an ISDN Network Gateway or a PRI card.The PRI card fits into a main control cabinet or a peripheral cabinet.

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SX-200 ML System

The SX-200 ML system can support up to one peripheral bay or cabinet.

The SX-200 ML System has the following characteristics:

• Main Control Card IIIML (MCCIIIML)

• Bay Control Card II or Bay Control Card III, Bay Power Supply Card, and a Control Dual FIM Carrier Card or a Control Triple CIM Card ( if expanding beyond the single cabinet)

• ONS/CLASS Line card, LS/GS card, LS/CLASS Trunk card, Universal card, COV card, DID card, OPS card, DNIC card, PRI card, BRI card, and T1 card

Product Overview

• Maximum of 96 physical ports using a single cabinet

• Maximum of one peripheral cabinet, SPINE bay or ISDN bay

• Maximum of 192 physical ports with a peripheral bay

• Requires LIGHTWARE 17 or greater software

The one peripheral bay can be a SX-200 peripheral cab inet, SX-200 LIGHT peripheral cabinet, SPINE bay, or ISDN bay. The ISDN bay may be an ISDN Network Gateway or a PRI card.The PRI card fits into a main control cabinet.

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SX-200 General Information Guide

SX-200 ELx Cabinet

The SX-200 EL and the SX-200 ML system use the same rack mount (RM) horizontal cabi net, the SX-200 ELx cabinet (PN 9109-600-002-NA), for the cont rol cabinet a nd for the peripher al cabinet.

The horizontal cabinet can be mounted in a standard 19" rack, or they can be stacked. The cabinet is plastic and plexiglass. The door on the cabinet allows the system administrator to see the system status at a glance. The control cabinet and the peripheral bays are linked by fibre or copper cables.

Located on the rear of the SX-200 ELx cabinet are four 25 pin connectors (J1- J4 for the peripheral interface cards), three RJ-45 connecto rs (J5 and J6 for T1 trunks and J7 for a system fail transfer control port), a printer port, a grounding connector, a maintenance port, and two RS-232 connectors (J10 and J11 for the PRI maintenance).

The SX-200 ELx cabinet supports 12 card slots: eight slots support line and trunk cards, and four support the control cards and the FIM or CIM carrier cards. The cabinet can be configured as the control cabinet or as a peripheral cabinet. The SX-200 EL system using a MCCIIIELx card requires the SX-200 ELx cabinet in order to accommodate the thre e links to each cabinet.

The system requires an SX-200 ELx cabinet to support any of the following cards or functionality:

• BCC III card

•PRI card

•BRI card

• CLASS functionality of the ONS/CLASS Line card

• SX-200 IP Node

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SX-200 LIGHT Peripheral Cabinet

The SX-200 LIGHT Peripheral Cabinet is vertical as opposed to horizontal. The cabinet contains one Bay Power Supply, one Bay Control Card (with attached Peripheral FIM Carrier plus FIM), and up to eight peripheral interface cards. The SX-200 LIGHT Peripheral Cabinet is shown below.

Product Overview

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SX-200 General Information Guide

SX-200 SPINE Peripheral Bay

The SX-200 SPINE Peripheral Bay is available as a sing le (6 slot) or dual (12 slot) configuration. Each SPINE Peripheral Bay contains one Power Module, and up to six peripheral modules. The first SPINE Peripheral Bay (SPINE A) also contains a Control Module II (with FIM). There are limitations regarding the ONS modules. If there ar e three ONS modules install ed in SPINE A, no other modules may be installed on that SPINE.

The SPINE Peripheral Bay can be located up to 1 km from the control node.

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SX-200 IP Node

The SX-200 IP Node brings Voice over IP (VoIP) capabilities to the SX-200 EL. The SX-200 IP Node addresses the LAN-based telephony requirements of small to medium enterprises and corporate enterprises with branch offices and teleworkers. You can connect up to two SX- 200 IP Nodes to an SX-200 EL system.

The SX-200 EL system supports up to 120 IP devices. You can connect up to 60 IP devices to each SX-200 IP Node and up to two SX-200 IP Nodes per SX-200 EL system. Each SX-200 IP Node supports up to 30 active IP phone-to-IP phone calls using voice compression.Up to 60 active calls can be made from IP phones to other devices, such as DNIC phones. Each SX-200 IP Node also supports up to 30 IP trunks, which means an SX-200 EL system can support up to 60 IP trunks.

The SX-200 IP Node offers

• Reduced telecommunication costs and related support costs

• The flexibility of LAN-based telephony combined with the feature-rich, reliable and proven performance of the SX-200 EL

• Easy integration with existing circuit-switched telephony network and IP devices

Product Overview

• Fast installation of IP components in an existing SX-200 EL system

• The same easy-to-use functionality delivered by Mitel Networks DNIC phones

• An easy path for migrating your business communications to LAN-based telephony.

Your business can now gain these benefits and many others offered by the ro bust performance of an Internet-enabled SX-200 EL.

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SX-200 General Information Guide

The SX-200 IP Node requires the following SX-200 system hardware:

• An SX-200 ELx Controller

• One or two Control Triple CIM Cards

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SX-200 EL/ML Peripheral Devices

The SX-200 EL and the SX-200 ML offer a wide range of peripheral devices to meet the voice and data switching needs of virtually all small to medium enterprises. The SX-200 EL no w offers Voice over IP functionality and adds new IP phones and conference units to its long list of supported peripherals. Both the SX-200 ML and the SX-200 EL continue to support the highly successful SUPERSET line of telephones.

Product Overview

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SX-200 General Information Guide

Voice Capabilities

The SX-200 EL interfaces to analog, digital, and IP peripheral devices. The SX-200 ML system interfaces to analog and digital peripheral devices. Peripheral devices fo r voice communications include, but are not limited to, the following sets.

IP Peripherals (SX-200 EL only):

Mitel Networks 5201 IP Phone: The Mitel Networks 5201 IP Phone is a low-cost, single por t

entry-level IP telephone that connects to a 10BaseT Ethernet network. Features of the newly designed telephone include:

• Three fixed-function keys: Hold, Message, and Transfer/Conference

• Handset and Ringer volume Control

• Message Waiting Lamp

• Wall-mounting

Mitel Networks 5010 IP Phone: The Mitel Networks 5010 IP phone is a multi-line IP telephone. In addition to its 10 fixed function keys, the 5010 IP phone has six keys that you can program as Speed Call keys, Featur e Access keys, or Line Appearances. The set also has a Message key and a Microphone key, both with indicator lamps. On incoming calls, the message lamp flashes in cadence with ringing of the set.

Mitel Networks 5020 IP Phone: The Mitel Networks 5020 IP phone is a multi-line IP telephone. It has 14 programmable keys with associated LCD indicators. These keys can be progra mmed as Speed Call keys, Feature Ac cess keys, or Line Appearances. One key must be reserved for the prime line. Above the 14 programmable keys are a 2x20 alphanumeric bitmap graphics display and three softkeys. The display comes with or without backlighting. The three softkeys allow set users to select command prompts that appear in the display. The set also has a Message key and a Microphone key, both with ind icator lamps, and eight fixed function keys without indicator lamps. On incoming calls, the message lamp flashes in cadence with ringing of the set.The 5020 IP phone offers half-duplex functionality with the speaker phone.

Mitel Networks 5215 IP Phone: The Mitel Networks 5215 IP phone is a multi-line IP phone. In addition to its 10 fixed function keys, the 5215 IP phone ha s six keys that can be programmed as Speed Call keys, Feature Access keys, or Line Appea rances. The set also has a Message key and a Microphone key, both with indicator lamps. On incoming calls, the message lamp flashes in cadence with ringing of the set.

Mitel Networks 5220 IP Phone: The Mitel Networks 5220 IP phone is a multi-line IP phone. It has 14 programmable keys with associated LCD indicators. These keys can be progra mmed as Speed Call keys, Feature Access keys, or Line Appearances. One key must be reserved for the prime line. The three softkeys allow set users to select command promp ts that appear in the display. The set also has a Message key and a Microphone key, both with indicator lamps, and eight fixed function keys without indicator lamps. On incoming calls, the message lamp flashes in cadence with ringing of the set. The 5220 IP phone offers half-duplex functionality with the speaker phone.

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Product Overview

Mitel Networks 5305 IP Office Conference Unit: The Mitel Networks 5305 IP Office

Conference Unit is a high-quality conference unit that uses acoustic beam-forming technology to ensure superior performance. The unit is used with the 5020 IP Phone and connects to the phone’s headset port. This unit is designed for optimal performance in a private office that measures 12 feet by 15 feet (3.6 meters by 4.5 meters). The 5305 IP Conference Unit package includes a speaker unit and a side control unit. An optional mouse controller is available.

Mitel Networks 5310 IP Board Room Conference Unit: The Mitel Networks 5310 IP Board Room Conference Unit is a high-quality conference unit that uses acoustic beam-forming technology to ensure superior performance. The unit is used with the 5020 IP Phone and connects to the phone’s headset port. This unit is designed for o ptimal performance in a room that measures 15 feet by 25 feet (4.5 meters by 7.6 meters). The 5310 IP Conference Unit package includes a 5020 IP Phone, a speaker un it, and a side control unit. An optional mouse controller is available.

Mitel Networks 5412 Programmable Key Module: The Mitel Networks 5412 Programmable Key Module (PKM) provides 12 additional personal keys for a 5020 IP Phone. They can be programmed as Feature keys, Speed Call keys, Direct Station Select keys, or as Line Appearance keys. Each key has a Line Status Indicator that works the same way as those on the associated phone.The 5412 PKM unit connects to a 5020 IP Phone by using a Mitel Networks PKM Interface Module (IM). The PKM IM is installed separately at the base of phone and is only compatible with 5020 IP Phones.

Mitel Networks 5448 Programmable Key Module: The Mitel Networks 5448 Programmable Key Module provides 48 additional feature keys for a 5020 IP Phone. They can be programmed as Feature keys, Speed Call keys, Direct Station Select keys, or as Line Appearance keys. Each key has a Line Status Indicator that works the same way as those on the associated phone. The keys can be programmed th ro ug h th e ph on e . Th e 54 4 8 PK M un it co nn ec ts to a 5020 IP Phone by using a Mitel Networks PKM IM. The PKM IM is installed separately at the base of phone and is only compatible with 5020 IP Phones. A 5020 IP phone can support a maximum of two 5448 PKMs, which together provide a total of 96 additional feature keys.

Mitel Networks 5410 Programmable Key Module: The Mitel Networks 5410 Programmable Key Module (PKM) provides 12 additional personal keys for a 5020 IP Phone. They can be programmed as Feature keys, Speed Call keys, Direct Station Select keys, or as Line Appearance keys. Each key has a Line Status Indicator that works the same way as those on the associated phone.The 5410 PKM unit connects to a 5020 IP Phone by using a Mitel Networks PKM Interface Module (IM). The PKM IM is installed separately at the base of phone and is only compatible with 5020 IP Phones.

Mitel Networks 5415 Programmable Key Module: The Mitel Networks 5415 Programmable Key Module provides 48 additional feature keys for a 5020 IP Phone. They can be programmed as Feature keys, Speed Call keys, Direct Station Select keys, or as Line Appearance keys. Each key has a Line Status Indicator that works the same way as those on the associated phone. The keys can be programmed th ro ug h th e ph on e . Th e 54 1 5 PK M un it co nn ec ts to a 5020 IP Phone by using a Mitel Networks PKM IM. The PKM IM is installed separately at the base of phone and is only compatible with 5020 IP Phones. A 5020 IP phone can support a maximum of two 5415 PKMs, which together provide a total of 96 additional feature keys.

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SX-200 General Information Guide

Standard Telephones:

Industry-standard rotary dial and DTMF telepho nes are supported; ONS and OPS lines provide an interface to the bay for these sets. The rotary telephone is not supported on the SX-200 SPINE.

SUPERSET 4001 Telephone: The SUPERSET 4001 telephone is a single-line digital telephone. It has a Flash key, a Message key, a Hold/Retrieve key, seven Speed Dial keys, a hold lamp, and a message indicator lamp, as well as keys for adjusting the ringer and handset receiver volume. On incoming calls, the message lamp flashes in cadence with ringing of the set.

SUPERSET 4015 Telephone: The SUPERSET 4015 telephone is a multi-line digital telephone. In addition to its 10 fixed function keys, the SUPERSET 4015 has six keys that can be programmed as Speed Call keys, Feature Access keys or Line Appearances. Th e set also has a Message key and Microphone key with indicator lamps. On incoming calls, the message lam p flashes in cadence with ringing of the set.

SUPERSET 4025 Telephone: The SUPERSET 4025 is a multi-line digital telephone. It has 14 programmable keys with associated LCD indicators. These keys can be programmed as Speed Call keys, Feature Access keys or Line Appearances. One key must be reserved fo r the prime line. Above the 14 programmable keys are a 2x20 alpha numeric bitmap g raphics disp lay and three softkeys. The display comes with backlighting or without backlighting. The three softkeys allow set users to select command prompts that appear in the display. The set also has a Message key and Microphone key with indicator lamps, and eig ht fixed function keys without indicator lamps. On incoming calls, the message lamp flashes in cadence with ringing of the set.The SUPERSET 4125 offers half-duplex functionality with the speaker phone.

SUPERSET 4090 Telephone: The SUPERSET 4090 telephone is a digital cord less telephone equipped with a backup battery charging system and an extra battery. A belt clip and a wall-mounting adapter are also included. The SUPERSET 4090 cordless may be used with another 4000 Series set. You can set up Call Forward on the desk phone to send calls to th e SUPERSET 4090 when you are away from your desk. You can also use a line appearance key on the SUPERSET 4090 to answer calls to the Prime Line on your desk phone.

SUPERSET 4125 Telephone: The SUPERSET 4125 telephone is similar to the SUPERSET 4025 telephone. The difference between the two is that the SUPERSET 4125 can be connected to a PC. The SUPERSET 4125 has a built-in RS-232 serial p ort to accomodate the connection to a PC serial port. The SUPERSET 4125 telephone, like the SUPERSET 4025 telephone, has 14 programmable keys with associated LCD indicators. These keys can be programmed as Speed Call keys, Feature Access keys or Line Appearances. Above the 14 programmable keys are a backlit, 2x20 alphanumeric bitmap graphics display and three softkeys. The three softkeys allow set users to select command prompts that appear in the display. The set also has a Message key and Microphone key with indicator lamps, and eight fixed function keys without indicator lamps. On incoming calls, the message lamp flashes in cadence with ringing of the set. Th e set also has a headset jack that allows the user to have a headset and handset p lugged in at the same time. The SUPERSET 4125 offers half-duplex functionality with the speaker phone.

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Product Overview

SUPERSET 4150 Telephone: The SUPERSET 4150 telephone is a multi-line digital telephone

that provides advanced telephony features and connectivity to a computer. A built-in RS-232 serial port accomodates the connection to a PC serial port. The SUPERSET 4150 has 14 keys that can be programmed as Speed Call keys or Line Appearances. One key must be reserved for the prime line. A backlit, alphanumeric display with six touch-sensitive softkey areas allows users to select call handling features easily. On incoming calls, the message lamp flashes in cadence with ringing of the set. The SUPERSET 4150 also offers full-duplex speaker functionality when the power adapter is connected to the set.

Note: The SUPERSET 400 series telephones have been discontinued, however they are still supported by the SX-200 system.

Attendant Console: The system supports three types of Attendant consoles; the LCD Console, the SUPERCONSOLE 1000

Attendant Console, and the SUPERSET 7000 Attendant Console. The LCD Console interfaces to a console module on the Universal Card, while the SUPERCONSOLE 1000 and SUPERSET 7000 Attendant consoles interface by one pair wiring to a DNIC circuit on a Digital Line Card.

Programmable Key Modules: Two types of Programmable Key Modules are available: the Mitel Networks Programmable Key Module 12 PKM 12) and the Mitel Networks Pr ogrammable Key Module 48 (PKM 48). The PKM 12 provides 12 add itional keys and line status displ ays to SUPERSET 4025, SUPERSET 4125, or SUPERSET 4150 telephones. Only one PKM 12 can be attached to the telephone. The PKM 48 provides 48 additional keys and line status displays to an attendant console or to SUPERSET 4025, SUPERSET 4125, or SUPERSET 4150 telephones. Up to two PKM 48 devices may be attached to the telephone or to an attendant console. Flash rates for the indicators are the same as on its associated telephone.

Notes:

1. The SUPERSET PKM has been discontinued but is still supported on the SX-200

system. This PKM provided 30 additional keys and line status displays to a SUPERSET 410, SUPERSET 420, or SUPERSET 430 telephone. Up to three PKMs could be attached to a telephone.

2. The SUPERSET DSS Module has also been discontinued but is still supported. This module provided a 32-position Busy Lamp Fie ld an d a 32 -k ey dir ec t s ta tion sele ct keypad for the associated SUPERSET telephone.

Interface Modules: Two types of interface modules are available. SUPERSET Interface Module 1 (SIM1) interfaces a PKM 12 or up to two PKM 48 devices with a SUPERSET 4025, SUPERSET 4125, or SUPERSET 4150 telephone. SUPERSET Interface Module 2 (SIM2) interfaces a SUPERSET 4025, SUPERSET 4125, or SUPERSET 4150 telephone with a PKM 12 or up to two PKM 48 devices and an analog device, such as a telephone set, modem, or FAX machine. Both interface modules are installed in the base of a SUPERSET 4025, SUPERSET 4125, or SUPERSET 4150 telephone.

Direct Station Select/Busy Lamp Field (DSS/BLF) Interface Unit: This unit interfaces up to two programmable key modules (PKM 48 devices) with an attendant console. Each PKM 48 provides the attendant console user with 48 DSS/BLF keys. Note that the SUPERCONSOLE 1000 with the back-lit display does not require this interface unit.

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SX-200 General Information Guide

DNIC Music-on-Hold/Paging Unit: The DNIC Music-on-Hold/Paging Unit (DMP) can be

wall-mounted next to the PBX. It is powered by the system, and does not require a separate power source. A single 25 pair amphenol connects to the PBX via the main distribution frame. A single LED indicator provides basic status information. The DMP interfaces a standard DNIC port to the following external equipment:

• External music source for Music-on-Hold

• External paging amplifier (with or without answerback capability)

• Up to two night bells

• An external alarm.

Voice Mail Products: The NuPoint Messenger™ voice processor works in conjunction with your telephone to provide an effective and efficient communications tool. Wi th it, you can use any multi-tone telephone to send and receive recorded messages at any time, a nywhere in the world. In the office, NuPoint Messenger makes sure you don’t miss calls. Your telephone is always answered with your personal message, even if you aren’t available. You have the option of asking callers to leave a message, or giving them the name of someone else to contact.

The Mitel Networks 6500 Speech Enabled Applications is a PC based, speech recognition application that allows SUPERSET 420, SUPERSET 430, SUPERSET 4025, SUPERSET 4125, and SUPERSET 4150 telephone users to plac e a call to a specific person or department based on spoken commands or use speech to listen to and manage their messages, appointments, meetings, and tasks within Microsoft Outlook.

The Mitel Express Messenger™ voice mail card allows an SX- 200 EL or the SX-200 ML system to have a single card voice mail facility. This card allows a single voice mail card to provide either two, four, six, or eight voice mail ports to an SX-200 EL or an SX-200 ML system that has LIGHTWARE 16 Release 1.1 software or later. Softkey and Hospitality support is offered with LIGHTWARE 17 Release 3.1 and greater and Mitel Express Messenger Version 2.1 an d greater.

Release 4.11 of Mitel Express Messenger supports up to 300 mailboxes and provides 33 hours of message file storage. After a call is forwarded to voice mail from an extension, the caller’s calling line identification (CLID) and the forwarding extension number are passed to the Express Messenger system. The Express Messenger offers

• Auto attendant

•Paging

• Record a Call

• Multiple Languages

• Secure personal mailboxes

• Broadcast message distribution

• Temporary greetings

• Unlimited message length

• Directory/name dialing

• Operating revert.

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Product Overview

Data Capabilities

Datasets provide data facilities for terminals, digital SUPERSET telephones, and other types of data circuits. The DATASET 1100 series support asynchronous data communications at rates up to 19.2 kbps and interface with the system through a Digital Line Card or a DNIC Module. The DATASET 2100 series support asynchronous and synchronous data communications at rates up to 19.2 kbps and interface with the system through a Digital Line Card or a DNIC Module.

MILINK Data Module: The MILINK Data Module is connected to a modular jack located on the base of SUPERSET 410, SUPERSET 420, or SUPERSET 430 telephones, and i s used to interface a terminal, personal computer, or other peripheral device to a host computer. The MILINK Data Module interfaces to the system through the same pair of wires that the telephone set voice circuit uses. The MILINK Data module is discontinued but is still supported with the SX-200 system.

DATASET 1101 Cartridge: A DATASET 1101 Cartridge is mounted within a SUPERSET 3DN or a SUPERSET 4DN telephone set. The cartridge is connected via an internal cable to the telephone set circuit and is used to interface a terminal, personal computer, or other peripheral device to a host computer. It interfaces to the system Digital Line Card through the same pair of wires that the telephone set voice circuit uses.

DATASET 1103 Standalone: The DATASET 1103 Standalone is packaged in a flat case which can be placed under a standard desk telephone set. The DATASET 1103 Cartridge usually interfaces a terminal, a personal computer, a printer, a file disk, or another peripheral device to the system, for connection to a host computer or to another peripheral device.

DATASET 2103 Standalone: The DATASET 2103 Standalone is a Synchronous/Asynchronous data set which is used with Mitel Networks PBXs to interface peripheral devices to the system. It is packaged in a flat case which can be placed under a standard desk telephone set. The DATASET 2103 Standalone connects to a DNIC circuit within the PBX by a single twisted pair (the telephone set is connected independently).

Terminals and Printers: A VT100™ compatible terminal or personal computer with VT100 terminal emulation software can be connected to the system as a maintenance terminal. Printers are used to create hard-copy records such as traffic reports, maintenance information, etc.

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Supporting Applications

In the SX-200 EL and the SX-200 ML system, groups of features have been combined into applications designed to meet the specialized needs of small to medium size enterprises. Applications can simplify call handling and control communication costs in business, commercial and institutional environments, simplify hotel/motel ope ration, enhance any telephone sales activity, and provide a cost-effective way for small organizations to access advanced business features.

Voice over IP (VoIP)

With the introduction of the Mitel Networks SX-200 IP Node, the SX-200 EL now brings the cost-saving benefits of Voice over IP (VoIP) to small to medium enterprises and corporate enterprises with remote offices and teleworkers. The SX-200 IP Node supports up to 60 IP phones per IP Node and up to 120 IP phones per SX-200 EL system. Each SX-200 IP Node supports up to 30 IP phones with voice compression.

Business/Commercial/Institutional

The SX-200 EL and the SX-200 ML system business features, such as un iform call distribution and verified account codes, enhance your communications capability. They offer your organization flexible office configurations, control of your personnel’s telephone privileges, control of communication costs, and traffic measurement reports.

On an individual basis, they offer your employees personalized call management capabilities

- campon, speed calling, messaging, conferencing, and callback to a line that is busy or doesn’t answer.

Key system functionality is provided for those companies or divisions that are interested in having a departmental key system application within their system environment.

Hotel/Motel

The Hotel/Motel application is a purchasable option.

Hotel/Motel features speed up guest check in and check out, and allow you to manage your rooms efficiently, wake up guests on request, control guest telephone privileges, recover the cost of guest calls (SMDR supported), and notify guests of their messages. These functions are all handled by the Attendant or front desk clerk using the SUPERCONSOLE 1000 Attendant Console or the Front Desk Terminal.

The Front Desk Terminal interfaces to the SX-200 EL and SX-200 ML systems through an 1100-Series DATASET. If efficient billing is in place the Front Desk Terminal provides a low-cost alternative to a Property Management System (PMS) for smaller Hotel/Motel operato rs (in the 40 - 90 room size). It is ideal for fast check in and out, guest location, and house keeping functions.

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For computerized control and monitoring of Hotel/Motel functions, the system ca n interface to a property management system (PMS).

Hotel/Motel and Front Desk Terminal function s ar e mutu a lly exclu siv e with Prop er ty Management System (PMS).

Assisted Living

Mitel Networks 6451 Intelligent Dispatch is a PC software application that provides the ideal alarm messaging system for Assisted Living Centers with less than 250 rooms. The messaging system sends telephone, pull cord, and door alarms from extended care residents to wired/wireless telephones or pagers of the nurses/caregiver.

The nurses/caregivers can

• Provide immediate care 24-hours a day

The management can

• Provide a discrete alarm system

• Provide alarm logs

• Ensure constant supervision

• Increase staff efficiency

Mitel Networks 6451 Intelligent Dispatch ensures a superior alarm system by using Guardian; a safety net for the alarm messaging system. Guardian provides a constant watch and flags any malfunctions in the system and in the devices being mo nit or ed.

Mitel Networks 6451 Intelligent Dispatch supports the following alarm types:

• Telephone Timer Alarm The Telephone Timer alarm generates when the telepho ne of the resident is in the following states:

- Off-hook and nothing dialed in a specified time period

- Off-hook, incomplete dialing, and idle for a specified time period

- On hold for a specified time period

- Abnormal states (re-order tone) for a specified time period.

The Telephone Timer alarm does not generate if the telephone is in a connected state or if the telephone is on-hook.

• Emergency 911 Alarm The Emergency 911 alarm generates when a resident or an attendant dials 911. This

alarm notifies staff of an emergency, so the appropriate actions can take place.

• Assistance Required Alarm (pull cords) The Assistance Required alarm generates when a pull cord is pulled. This alarm will remain

active until the pull cord is put back to its normal state.

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• Door Alarm The Door alarm generates when a monitored door opens. The monitored doors have

two-wired contact sensors; one on the frame and one on the movable door. When the door opens, the sensor contact is lost and the sensor generate s an alarm. The alarm goes off when the door opens and remains active until the attendant takes responsibility for the alarm and closes the door. If the door is opened and closed immediately, the alarm will remain active until an attendant takes responsibility for the alarm.

Call Management

The SX-200 EL and the SX-200 ML systems are designed to meet the needs of customers with special call management requirements. The system has the flexibility to accommodate users needing a large number of account codes or abbreviated dialing numbers, as well as those who wish to control communications costs by connecting to a private network or alternate common carrier. Three of the major call management facilities are outlined below.

Dynamic Memory Allocation: For maximum flexibility, the SX-200 EL and the SX-200 ML systems allocate memory only as required to features such as ARS, Toll Control, Verified Account Codes, and Abbreviated Dialing. This avoids the problems associated with allocating fixed blocks of memory to a particular feature.

Supporting Applications

Universal Digit Handling: Universal Digit Handling gives the SX-200 EL and SX-200 ML

systems flexibility in processing dialed digits. It can handle any string from one to 26 digits long. This accommodates both North American and International numbering plans. It also allows access to alternative common carriers.

Internal telephone numbers can be one to five digits long, and conflicts are allowed. For example, extension 123 conflicts with extension 1234. The system can differentiate between conflicting extension numbers. Conflic t s could slow down system performance.

Dial-in trunks can have up to two prefix digits to allow fo r setup of seven-digit priva te networks and flexible handling of incoming calls.

Automatic Route Selection and Toll Control: Automatic Route Selection (ARS) and Toll Control are integrated features. Long-distance checks are completed before the system selects a trunk. Illegal calls are stopped as soon as they are recogn ize d, and allow ed calls, sele ct a trunk group as soon as the route is known. To prevent long delays, dialing on the trunk can start while you are dialing.

Universal Digit Handling, ARS and Toll Control can handle any dialed string from one to 26 digits.

ACD TELEMARKETER® Application

The ACD TELEMARKETER application is a purchasable option.

The ACD TELEMARKETER application is an advanced Automatic Call Distribution (ACD) system that is fully integrated with the SX-200 EL/ML systems, and designed with the power and performance needed to ensure satisfaction in the most demanding call center

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environments. For maximum efficiency, all ACD personnel use SUPERSET 4015, SUPERSET 4025, SUPERSET 4125, SUPERSET 420, and SUPERSET 410 telephones programmed with special displays and softkeys. With LIGHTW ARE 17 Release 3.0 and greater software, the ACD personnel may also use the SUPERSET 4150 and SUPERSET 430. The displays provide call status and progress messages; the softkeys give single button selection of ACD features.

The heart of the ACD TELEMARKETER feature is the ACD PATH, an innovative call routing design that guides incoming calls through the system. See ACD Path, page 133. The ACD TELEMARKETER feature also uses predictive overflow to keep call queueing time to a minimum. See Predictive Overflow, page 134.

The ACD TELEMARKETER feature includes real-time displays via standard asynchronous datasets and ASCII terminals. Thirteen displays encompass every area of the ACD operation.

The purchasable option, Maximum ACD Agents, enables the maximu m number of ACD agents that can be logged in concurrently. This maximum number is from 0 throu gh 100, in increments of 5.

Complementing the ACD TELEMARKETER application is a reporting system offered by Mitel Networks 6100 Contact Center Solutions . The purchasable option, ACD Real Time Event, enables the system together with Mitel Networks 6100 Contact Center Solutions on a host computer, to monitor and record the activity of the ACD operation in real time.

Automated Attendant

The automated attendant application is a purchasable option.

Automated attendant features connect incoming calls from a DTMF telephone to a recording. The recording instructs the caller to dial one or more digits to be routed to a specific answering point, such as sales, service, parts, or general office. Once a digit is dialed, the system can add prefix digits in front of the dialed digit to provide a valid extension number, a hunt group number, a system abbreviated dial number, or a feature access code. If a digit is not dialed (o r cannot be dialed because the incoming telephone is not DTMF) the incoming caller is routed to a default answering point at the completion of the message. The automated attendant feature supports the FAX tone detection feature. Both of these features are optional and must be purchased.

MITEL MyAttendant

MITEL MyAttendant is a software applicat ion that provides a call answering position for a multi-tenant environment or for a general business with multiple departments and mobile workers. This PC application allows the user to work on other PC applications when there are no incoming calls and when there are calls, allows the PC user to effectively manage calls for multiple clients.

MITEL MyAttendant

• Provides a Message Board where messages are typed, saved , printed or emaile d to the employee

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Supporting Applications

• Allows the programming of customized greetings for different incoming trunks

• Lists employees associated with each incoming LDN to allow easy transferring

• Shows specific transfer information; e.g., cell phones, extensions, or pager numbers for each employee

MITEL MyAttendant on a PC can be used in conjunction with other PCs with MITEL MyAttendant to allow a group of attendants to work as a team. Information such as the client database, and information about calls waiting in the queue is shared via a local area network.

The MITEL MyAttendant system consists of a system unit (PC), monitor, keyboard, TALK TO CX card, a handset, and optionally a local area network.

The purchased package includes a MITEL MyAttendant Installation Disc, a TALK TO CX card, a handset and cradle, and keyboard stickers. Documentation is provided on the MITEL MyAttendant Installation Disc.

You can use a headset instead of the handset. The headsets that are qualified for use with MITEL MyAttendant are the Monaural Overhead Headset PN 9132-800-500-NA and the Binaural Overhead Headset PN 50000606.

MITEL MyAttendant requires LIGHTWARE 17 Release 4.0 or greater.

FAX Tone Detection

The FAX tone detection application is a purchasable option.

FAX Tone Detection allows incoming FAX calls arriving on the Automated Attendant trunks to be automatically routed to a preprogrammed FAX ma chine . The Autom ated Atte ndant o ption must be enabled before enabling the FAX Tone Detection option.

Centralized Attendant

The Centalized Attendant application is a purchasable option.

The Centralized Attendant feature allows an attendant on one system to answer calls that arrive at another interconnected system. The call arrives at the attendant via a dedicated Release Link Trunk (RLT), which can be T1 E&M, T1 E&M DISA, E&M, or E&M DISA. When the attendant releases a call to its destination, the RLT is released.

Centralized Voice Mail

The Centalized Voice Mail application is a purchasable option

The Centralized Voice Mail feature allows a single voice mail device to service several interconnected PBXs with LIGHTWARE 17 and greater software.

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Tenanting

Economy of scale makes sharing system services practical. Using the tenanting features, up to 25 small businesses, or departments of a larger business, can share the services of an SX-200 EL or SX-200 ML system. Logically, the system can be divided into up to 25 separate PBXs, each providing its tenant with customized features and services.

Consoles, night bells, Music-on-Hold, CO trun ks, and dial-in trunks can either be shared between tenants or allocated individually to each tenant. Switching to night service can be done centrally, or by an individual tenant. Calls through the system can be blocked, so tenants can only call each other on CO trunks. Unanswered or after-hours calls can be answered by a “landlord” console.

Tenants can gain additional flexibility by using SUPERSET display telephones as subattendant positions. The main console position could be hand led by these telephones, using line buttons to receive tenant recalls.

Data calls may be assigned to separate tenants, as required, to control access to data devices.

MITEL Application Interface (MAI) Package

The MITEL Application Interface (MAI) package is a purchasable option.

The MITEL Application Interface (MAI) software package allows MITEL computer-based applications to access the system features. MAI is used in conjunction with an external host computer connected via an RS-232 link to a DAT ASET 2100 device. T he DATASET device is connected to a DNIC port on the system via a single twisted pair.

Data Switching

The family of datasets meets customers’ expand ing data-switching needs by integr ating voice and data in the SX-200 EL or SX-200 ML systems. Datasets provide access to data switching in ASCII format for all types of synchronous and asynchronous data devices.

Data switching is transparent to the system. When data is switched through the system its data format and protocol are unchanged.

For switching data over longer distances, modems can be connected to the system. Mode ms can be associated with Datasets in a modem pool hunt group for improved access to the system.

NuPoint Messenger

NuPoint Messenger voice mail is an optional service. This powerful PC-based voice processing system, provides call processing, voice and fax messaging, as well as paging support.

With NuPoint Messenger, you can send and receive voice, fax, and compound voice and fax messages at any hour of the day from any multi- tone telepho ne in the wo rld. You can call the system and access your messages quickly and easily by following the prompts. Fax and voice

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messages are sent and received from your personal “mailbox”. This give you access to information remotely, and assures you of secure access to your documents. You determine when and where you want your fax messages delivered.

The caller is given the choice of recording a message, speaking to someone else, or requesting personal assistance. When someone has left a message for you, NuPoint Messenger can notify you in a variety of ways:

• Message Delivery allows you to define a schedule so that if a message arrives in your mailbox, NuPoint Messenger will call you at a specific telephone number at a specific time so that you can retrieve the message

• Paging allows you to define a schedule so that when a message arrives in your mailbox, NuPoint Messenger notifies your pager.

MiteI Express Messenger

Mitel Express Messenger is an automated voice mail system for handling telephone calls and taking messages; it is designed specifically for operation with your telephone. Express messenger provides you with a mailbox for sending and receiving messages, which you can personalize with your name, a greeting, and a private passcode.

Supporting Applications

Mitel Express Messenger provides notification of messages to pagers or other telephones and includes an Automated Attendant which is able to detect and forward incoming FAX calls.

Mitel Express Messenger provides up to eight voice mail ports to a SX-200 ML or SX- 200 EL system that has LIGHTWARE 16 Release 1.1 or later software. More than one Express Messenger may be installed in a system; however, each Express Messenger will operate independently. For example, multiple Express Messenger systems co uld be installed to provide voice mail support to several tenants. Express Messenger typically supports 10 to 25 users per port, depending on the usage of Express Messenger.

MITEL TAPI Desktop Software

The MITEL TAPI (Telephony Application Programming Interface) Desktop software provides communication between the PC and the telephone. The users can activate management functions on first-party calls (e.g. dial, answer, hold, forward) from their PC.

The MITEL TAPI Desktop software enables the communication between the SX-200 system and the PC via an RS-232 cable on a SUPERSET 4150 or SUPERSET 4125 telephone. The SUPERSET 4150 and the SUPERSET 4125 telephone are sold packaged with the MITEL TAPI Desktop software on a CD, an AC power adapter, and an RS-232 cable.

A MOSS password enables the feature,TAPI Support Over DNIC. This purchasable system option enables a maximum number of TAPI desktops. The option is sold in increments of 5 TAPI desktops and the maximum number available is 50 per system. Recommended configurations suggest a maximum of 24 sets per bay and a maximum of 3 sets per DNIC card.

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Mitel Networks 6100 Contact Center Solutions

Mitel Networks 6100 Contact Center Solutions (6100 CCS) include automated call distribution, interactive voice response, computer-telephony integration , real-time workforce management, intelligent in-queue messaging, email, web chat, fax routing an d queuing, and comprehensive reporting capabilities. The 6100 CCS product has a suite of applications that enable customers to maximize the efficiency of their call center.

The 6100 CCS product incorporates

• Mitel Networks 6110 Contact Center Management

• Mitel Networks 6115 Interactive Contact Center

• Mitel Networks 6120 Contact Center Scheduling

• Mitel Networks 6150 Multimedia Contact Center

• Mitel Networks 6160 Intelligent Queue.

Mitel Networks 6110 Contact Center Management is an application that manages ACD information. The application uses a familiar Microsoft Excel and Microsoft Internet Explorer interface. Call Center managers can log on to any PC to run reports, monito r real time activities, forecast the number of agents required, and perform numerous management functions over the network.

Mitel Networks 6115 Interactive Contact Center enables supervisors to alter the way calls are handled in the call center.

Mitel Networks 6120 Contact Center Scheduling works in conjunction with the Mitel Networks 6110 Contact Center Management application to optimize staffing levels to match business needs.

Mitel Networks 6150 Multimedia Contact Center works with Microsoft Exchange and Outlook to provide Contact Centers with automatic e-mail distribution. E-mails are sent to one address, and the application manages the distribution based on agent availability and skill level. The process is similar to the way that Automatic Call Distribution works for telephone calls.

Mitel Networks 6160 Intelligent Queue enhances Mitel Networks 6110 Contact Center Management. 6160 IQ is an intelligent recorded announcement device (RAD) that allows call centers to customize which messages callers will hear based on the time, date, and/or number of callers in the queue. The application is managed through a we b-based interface with .WAV file recordings.

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Mitel Networks 6500 Speech-Enabled Applications

Mitel Networks 6500 Speech-Enabled Applications is a PC based, speech recognition application that routes incoming calls to a specific person or department based on spoken commands. Typically, you state the name of the person that you want to speak to and the system routes your call to the requested pa rt y.

The 6500 SE Applications have two systems: 6500 SE Attendant and the 6500 SE Unified Messaging.

The 6500 SE Attendant system has the following key features:

• Users can place a call to any number in the corporate directory by stating a name, extension, or department

• Internal users who have the required system privileges can call into the system from an external number and place a call to any numbe r that is in the corporate d irectory by using speech

• Registered users can program their own directory list of frequently called numbers and then place calls to those numbers by using speech.

Supporting Applications

The 6500 SE Unified Messaging system has the following key features:

• Provides all the functionality of the 6500 SE Attendant plus allows users to access their email and voice mail messages in their inbox of Microsoft Outlook through spoken commands. Users can address messages by name and use voice commands to search or sort messages by sender or message type.

• With the Fax Integration software, users can use their telephone to identify incoming faxes in their inbox of Microsoft Outlook and forward the fax messag e to a fax machine of their choice.

• With the Calendar and Task Management software, users can use their telephone to manage their appointments, tasks, and meeting requests in Microsoft Outlook.

The 6500 SE Applications interface to the system via a number of DNIC ports.The auto attendant is available in two- to 24- port configurations in 2-port increments.

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ISDN Support

The Integrated Services Digital Network (ISDN), transmitting voice, data and video at high speeds, accurately and without a modem, has revolutionised communications. ISDN services can be deployed and accessed at ente r pr ise, department and desktop levels by its simple addition to your existing SX-200 network. ISDN proves its worth by its ability to carry voice, data and video imaging on one network.

ISDN standards define two types of ISDN interface. Basic rate interface (BRI) is defined as 2B+D: two 64 kbs B channels and one 16 kbs D channel. T1 ISDN Primary rate interface (PRI) is defined as 23B+D: 23 64 kbs B channels and one 16 kbs D channel. The B channels carry voice or data, and the D channel provides the signaling channel.

Basic Rate Interface Card

BRI is typically used for video conferencing and providing access to inexpensive digital trunking for small sites. BRI software supports National ISDN 1 (NI-1) and NI-2 basic call and incoming calling name delivery. On the trunk side, BRI software supports an access point for video conferencing and Group 4 fax. It also supports internet access for PC data terminals, and it can provide a voice alternative to analog lines for small systems. On the line side, BRI software supports the requirements for hosting a videoconference unit, a Group 4 fax unit, or a PC with a BRI interface. One common line-side BRI application is hosting an Xpress Office Teleworker (5232i) for remote DNIC operation either directly, or through a PRI channel.

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Supporting Applications

The BRI card supports the following ISDN Services:

• Calling Party Number (CPN) - This number substitutes the calling station number on outgoing calls for purposes of network identification and call back.

• Calling Name ID (CNID) - This ID is the incoming call name delivery per NA DMS100 custom specification.This Calling Name feature is an option that must be enabled at the Central Office. The SX-200 only supports the inbound calling name.

• Calling Line Identification Presentation (CLIP) - The Calling Party Number can be provided to the ISDN Network for outgoing calls or provided to the BRI card from the ISDN Network for incoming calls. This information is passed onto the system and can be used for database applications such as screen pops and for inclusion in SMDR records.

• Calling Line Identification Restriction (CLIR) - This feature allows users to prevent their telephone number from being presented to the called party.

ISDN Primary Rate Interface Card

ISDN Primary Rate Interface (PRI) is becoming the most cost-effective solution for accessing enhanced voice capabilities. All inbound and outbound services that are usually obtained by using different trunk types (such as INWATS, OUTWATS, FX, Tie, and DID) can be accessed with a single ISDN trunk; as a result, the number of system trunks can be reduced by 10 to 15 percent. On outbound calls, the system requests the required service from the Network. The trunk takes on the requested characteristics for the duration of the call.

The PRI card provides two ISDN links and provides the same functionality as the two link ISDN Network Gateway. The PRI card has the Bearer Capabilities (BC) of Speech (voice) and 3.1 kHz audio. The card also transports the BCs of rate-adapted 56 kbs data and unrestricted 64 kbs data transparently through the system.

The PRI card supports the following ISDN network services:

• Calling Party Number (CPN) - This number substitutes the calling station number on outgoing calls for purposes of network identification and call back.

• Calling Name ID (CNID) - This ID is the incoming calling name delivery per NA DMS100 custom specification or National ISDN-3 (NI3).

• Calling Line Identification Presentation (CLIP) - The Calling Party Number can be provided to the ISDN Network for outgoing calls or provided to the PRI card from the ISDN Network for incoming calls. This information is passed onto the system and can be used for database applications such as screen pops and for inclusion in SMDR records.

• Calling Line Identification Restriction (CLIR) - This feature allows users to prevent their telephone number from being presented to the called party.

• Partial PRI Links - The SX-200 PRI card will support COs that provide this feature.

• Direct Dial-In (DDI) - DDI is an ISDN option that allows direct access to a line behind a system through a unique directory number. This allows the dialed digits of an incoming ISDN call to be presented to the system. All ISDN trunks are treated as Dial-In trunks; the CO always sends digits to the system.

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• Call-By-Call Service Selection (CBC) - This feature allows telephone users to select th e ISDN network services that they wish to use on a per call basis.

• DID Calling Party Number Forwarding - Outgoing CPN delivers the calling party’s DID number to the Network when the call has been identified as a call from a device with an associated DID number instead of delivering the main directory number associated with the system.

• Equal Access to Interexchange Carriers - The system provides a carrier access code to the ISDN Network Gateway which identifies to the Central Office which Interexchange Carrier is to receive the call. The system outpulses a digit string which includes a carrier access code, followed by an identification number, followed by the called number.

• Min/Max - This feature allows a customer to control incoming and outgoing call traffic. Minimums are assigned to ensure that a part icular type of call (such as INWATS) always has a set number of lines available. Maximums are assigned to limit certain types of calls, i.e., OUTWATS. This ensures that resources are not used up by a single type of call. Different Min/Max databases can be created for different times of the day or for special occasions such as telethons or infomercials.

• Auto Min/Max - This feature provides user programmable time-of-day au tomatic control of Min/Max parameters.

• NFAS (Non-Facility Associated signaling) - NFAS allows you to use a single D-channel to handle the signaling requirements for a group of PRI links that all use the same Protocol. This feature eliminates the need to purcha se a D-channel for each link. NFAS is mainly for North America.

• D-Channel Backup - This feature is used for signaling to establish and maintain the circuit, and to send user data. D-channel Backup provides an alter nate D-channel for calls related to NFAS. If the active D-channel fails, the system switches to the backup D-channel to support call processing. This functionality is mainly for North America. NFAS is required in order to program D-channel Backup.

• Q.SIG - This feature provides the ability to connect Q.SIG compatible PBXs from different vendors together to form a private network and to connect the SX-200 to the SX-2000 LIGHT system or any other Q.SIG compatible PBX. Q.SIG features that are supported include Calling Name for incoming calls, Message Waiting Indication, Call Transfer, Call Diversion, and Path Replacement.

• Remote LAN Access - This feature provides LAN access to the wide area network (WAN) for both incoming and outgoing calls through LAN servers (routers or bridges).

• Multiple Variants and Configurations - This feature provides the ability to run multiple protocol variants and program multiple configurations on the two links of the PRI Gateway through the IMAT application. The option to run multiple variants allows you to connect the PRI Gateway to two different CO switches. The option to run multiple configurations allows you to program Network-side on one link of the PRI Gateway a nd program User-side on the other link of the PRI Gateway. For more information on programming multiple variants and configurations, refer to the IMAT online Help.

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ISDN Network Gateway (North America only)

The ISDN Network Gateway delivers the full benefits of ISDN network services for PRI voice applications. ISDN delivers the highest degree of voice clarity of any transmission medium available.

The ISDN Network Gateway lets you take full advantage of these enhanced voice capabilities including calling number identification services (CLID/ANI) and called-line identification (DDI/DNIS), which allow you to know who’s calling and facilitate call center and CTI applications. Plus, the ISDN Network Gateway supports fast call set-up, call-by-call, and Min/Ma x to speed call handling and make more efficient use of trunking.

SX-200 MyAdministrator

The SX-200 MyAdministrator software application allows the user to perform basic changes to the telephone configuration. With this application, the user co nnects to the system site l ocally or remotely and can add, modify, or delete telephone sets; add, modify, or delete telephone features, and control membership in telephone groups.

This application can manage the following device types:

Supporting Applications

• Mitel Networks 5010, 5020, 5215, and 5220 IP Phones

• Mitel Networks 5305 and 5310 IP Board Room Conference Units

• ONS Stations

• SUPERSET 401 and SUPERSET 4001 (key programming is not supported)

• SUPERSET 410, SUPERSET 4105, SUPERSET 420, SUPERSET 4025, SUPERSET 4125, and SUPERSET 4090

• SUPERSET 430, SUPERSET 4150, and their sub-attendant variants

• Programmable Key Modules

The application identifies the following devices: PKM Interface Unit (DSS/BLF Interface Unit), COV, SUPERSET 3DN telephones, SUPERSET 4DN telephones, and DMP Units. You can not program these devices.

The application works on a Pentium™ computer that has a minimum of 32 MB RAM, a CD-ROM Drive, keyboard and mouse. The application is designed for use with the Microsoft 98, Windows 95, Windows 2000 Professional, Windows Millennium Edition, or a Windows NT

4.0 Workstation (Service Pack 4.0 or greater) operating system.

The PBX requirements consist of SX-200 LIGHTWARE 19 Release 1.0 or greater software and the purchasable System Option 80, MyAdministrator Access. The PC is connected to the PBX via the Maintenance Terminal at the back of the SX-200 cabinet. The PC is connected directly with an RS-232 cable or indirectly with two modems, a null modem adapter, and two RS-232 cables. The null modem adapter goes on the PBX side.

Windows™

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System Fail Transfer

System Fail Transfer (SFT) (or power fail transfer) is provided by the SFT control port, allowin g preselected DTMF or rotary telephones to be connected directly to CO trunks in the event of system failure in the system. To provide system fail transfer, an external SFT unit or SPINE Bay LS/CLASS trunks are required.

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Configuration

By designing your SX-200 EL and SX-200 ML systems for maximum flexibility, Mitel Networks gives you the capability of customizing your system to meet your requirements. Select the system configuration and options you need today with the assurance th at you can expand the system at any time in the future.

Reliability is a key factor in the choice of any communications system. Mitel Networks has ensured the continued reliability of the SX-200 EL and SX-200 ML system by designing to wide tolerances and using proven components.

Usability is enhanced by the elegant simplicity of the hardware design - streamlined control architecture, specialized peripheral cards, and flash card-based software.

The SX-200 EL system is a microprocessor-controlled te lep h on e sys tem th at swit ch es bo th voice and data for installation up to 650 lines. It consists of separate cabinets connected by fiber or copper cables. Up to six peripheral bays, including up to two SX-200 IP Nodes, can be connected together. This allows for remote loca tion of peripheral cabinets close to the devices they support and reduces installation costs.

The 96-port control cabinet can hold two Control FIM Carriers ( dual or triple) which house the Fiber Interface Modules (FIM) that provide the communication link between the nodes of the distributed PBX system. The Main Control Card (MCC) controls all system operations.

The SX-200 ML system can have one peripheral bay. The SX-200 EL system can have 6 peripheral bays including two SX-200 IP Nodes. The bays may be an SX-200 IP Node, an SX-200 LIGHT peripheral cabinet, an SX-200 EL peripheral cabinet, SX-200 SPINE nodes (24 or 48-ports), ISDN Network Gateways, or PRI cards.

About the Main Control Card

The heart of the system is the Main Control Card (MCC) which interfaces to memory, a Direct Memory Access Controller (DMAC), a Digital Signal Processor (DSP), seven DSP Receivers, a Message Subsystem, and a DX Matrix, through its address, data, and control buses.

In the SX-200 EL system configuration, the MCC IIIEL or MCC IIIELx controls the control cabinet and each peripheral bay through the Bay Control Cards. To control each digital bay, a Control Dual FIM Carrier Card or a Control Triple FIM Carrier Card is installed in the main control cabinet. The MCC IIIEL plugs directly into the SX-200 EL Control Cabinet backplane. The MCCIIIELx must be installed in the SX-200 ELx cabinet to enable the three links to each peripheral bay.The SX-200 EL system can support a maximum of seven bays.

In the SX-200 ML system configuration, the MCC IIIML supports the control cabinet and one additional peripheral bay through its Bay Control Card. The MCC IIIML plugs directly into the SX-200 ML Control Cabinet backplane.The SX-200 ML system can support a maximum of two bays.

In the SX-200 ML (FD) system configuration, the MCC II controls the digital bay through the Bay Control Card to which it is attached.

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LIGHTWARE 18 and greater software is enabled by the System ID module on the MCC. The System ID module password is provided by Mitel Networks and defines which options have been purchased. The password and options selection must match tha t provided on the MOSS sheet which accompanies the system software.

SX-200 EL System Configuration

The SX-200 EL system can support a maximum of seven bays. LIGHTWARE 19 supports the following peripheral bays:

• SX-200 RM Peripheral Bay

• SX-200 LIGHT Peripheral Bay

• SX-200 SPINE Peripheral Bay

• ISDN Bay (ISDN Network Gateway or PRI card)

• SX-200 IP Node

Note: The PRI card requires LIGHTWARE 17 Release 4.0 and greater.

SX-200 EL Control Cabinet

The SX-200 EL and SX-200 ML system use the SX-200 ELx cabinet (PN 9109-600-002-NA) for the main control cabinet and the rack mount peripher al ca binets. The SX-200 EL x cabin et has a steel frame, a plastic door, and an internal structure designed to hold the system cards and components. The front door can be unlocked and removed to allow access to the cards.

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Located on the rear of the SX-200 ELx cabinet are four 25 pin connectors (J1- J4 for the peripheral interface cards), three RJ-45 connecto rs (J5 and J6 for T1 trunks and J7 for a system fail transfer control port), a printer port, a m aintenance port, and two RS- 232 connector s (J10 and J11 for the PRI maintenance).

The SX-200 EL control cabinet holds the following components:

• Main Control Card IIIELx (MCC IIIELx) or Main Control Card IIIEL (MCC IIIEL)

• Bay Control Card II or Bay Control Card III

• Bay Power Supply

• A maximum of two of the following carrier cards, Control Triple FIM Carrier Card, Contro l Dual FIM Carrier Card, or Control Triple CIM Card

• Up to one PRI Card

• Up to two T1 links from T1 cards or from the T1/E1 module on a BCC III

• Up to eight Peripheral Interface Cards.

The SX-200 EL control cabinet with a MCC IIIELx or a MCC IIIEL supports up to six additional peripheral bays. The MCC IIIELx enables three links per peripheral bay from the Control Triple FIM Carrier cards and the Control Triple CIM cards.

The SX-200 ELx cabinet Rev 4.4 or greater supports the PRI card, the BRI card, the BCC III, and the CLASS functionality on the ONS/CLASS Line card. The SX-200 ELx cabinet Rev 4.3 or less can support a PRI card if you use an RS-232 Adapter (PN 9109-632- 001-NA) to connect the cabinet to the PC.

Main Control Card IIIEL / IIIELx - performs call processing and maintains overall control through communication with up to seven Bay Control Cards. The Main Control Car ds have four megabytes of RAM, one megabyte of non-volatile RAM (NVRAM), a System ID Module , a DX module set, tone receivers, seven DSP Receivers for conferencing, and DTMF tone generation.The Main Control Card IIIEL and the Main Control Card IIIELx are not backward or forward compatible.

The MCC IIIEL is available with a Stratum 3 or Stratum 4 clock. The MCC IIIELx is only available with a Stratum 3 clock.

The Main Control Card IIIEL enables the Triple FIM Carrier card to provide two links per peripheral cabinet.

The Main Control Card IIIELx (installed in a universal cabinet PN 9109 -6 10- 202- NA) enab les the Triple FIM Carrier card to provide three links per peripheral cabinet.

Bay Control Card - interfaces the peripheral cards with the main control card. The SX-200 EL and the SX-200 ML system can use the Bay Control Card II ( BCC II) or the Bay Con trol Card III (BCC III). The BCC III may support a DSP module (single), page 39, a T1 /E1 module, page 39, or a Maintenance module, page 37, in a main control cabinet.

Maintenance Module - This is an RS-232 driver module that sits on the BCC III in the main control cabinet. This module provides a serial port for BRI maintenance if the BRI card resides in the main control cabinet.

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Bay Power Supply - provides required voltages to peripheral cards, control cards, PRI cards,

and system peripheral devices.

CAUTION:Do not install more than one PRI card in the control c abine t. This r estrict io n allows the bay to be within the power budget.

Control Dual FIM Carrier Card - supports two Fiber Interface Modules and connects to the

backplane. The card distributes 6 links to two bays: 3 links per bay. One 1 km FIM is onboard the Control Dual FIM Carrier card. A connector is on the card for an additional FIM.

Control Triple FIM Carrier Card MM 1 km - supports up to three Fiber Interface Modules and connects them to the backplane. With a MCCIIIEL card, the Control Triple FIM card distributes 6 links to three bays: 2 links per bay. With a MCCIIIELx card, the Control Triple FIM card distributes 9 links to three bays: 3 links per bay. It has two 1 km FIMs onboa rd and a connector to plug in a third optional FIM (either a 1 km FIM or an extended FIM).

Control Triple FIM Carrier Card MM 5km - similar to the Control Triple FIM Carrier Card with the exception that this card has two muti-mode 5 km FIMs onboard and a connector to plug in a third optional FIM (either a 1 km FIM or an extended FIM).

Control Triple FIM Carrier Card SM 14km - similar to the Control Triple FIM Carrier Card with the exception that this card has two single mode 14 km FIMs onboard and a connector to plug in a third optional FIM (either a 1 km FIM or an extended FIM).

Fiber Interface Module (FIM) - supports the transmission of voice and data signals over fiber optic cables. The FIM plugs into the Control FIM Carrier. Three Fiber Interface Modules are available with ranges of 1 km, 5 km, and 14 km. Both FIMs at each end of a fiber cable must be the same type. Onboard FIMs in the Control Dual FIM Carrier, Control Module II, and Application Fiber Controller (AFC) card are 1 km FIMs. Add on FIMs are ordered separately.

Control Triple CIM Card - provides three onboard Copper Interface Module (CIM) circuits. The card also has a connector for a FIM II so that a FIM II may be used in place of one of the CIM circuits. The card may be used for an SX-200 EL system or an SX-200 ML system. A manual switch determines whether the card emulates a Dual or Triple FIM Carrier card. Any SX-200 rack-mount cabinet supports the Control Triple CIM Card.

Copper Interface Module (CIM) - supports the transmission of voice and data signals over copper cables that provide connectivity between the main control cabinet and the peripheral cabinets. The CIM uses a twisted pair interface with stan d ar d Ca tego ry 5 ca ble . Th e CIM is similar to the FIM in the way that it provides 3 ST links. In a main control cabinet, the CIM plugs onto the PRI card. In a peripheral cabinet, the CIM plugs onto the BCC III, Peripheral Interface Module Carrier card, or the PRI card. The CIM supports connectivity of cabinets up to 30 meters or 100 feet apart. The copper interface modules are ideal for a co-located system.

FIM II - supports the transmission of voice and data signals ov er fiber optic cables that provide connectivity between the main control cabinet and the peripheral cabinets. The FIM II plugs into the PRI card, the BCC III, Peripheral Interface Module Carrier card, or the Control Triple

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CIM Card. The FIM II modules are available with ranges of 1 km, 5 km, and 14 km. The FIM II can connect with a FIM, however the fiber interface module at each end of the fiber cable must have the same range. The FIM II is ideal for distributed systems (cabinets greater than 10 meters apart).

PRI Card - provides up to two links of ISDN connectivity with the T1/E1 module that is installed on the PRI card. The PRI card requires LIGHTWARE 17 Release 4 or greater software and a SX-200 ELx cabinet Rev 4.4 or greater ( PN 9109-600-002-NA). The SX-200 ELx cabinet Rev 4.3 or less can support a PRI card if you use an RS-232 Adapter (PN 9109-632-001-NA) to connect the cabine t to the PC. The PRI card can also hold a FIM II or CIM. A PRI card installed in a control cabinet does not require a FIM II or CIM because the card connects directly to the backplane of the control cabinet. A PRI card installed in a peripheral cabinet does require a FIM II or CIM to connect the PRI card to the main control cabinet.

T1/E1 Module - contains two digital trunk connections which can be configured as either having a T1 style interface (1.544Mbits/s) or an E1 style interface (2.048Mbits/s).The SX-200 only uses the T1 style interface.The two T1 connections, also referred to as circuits or links, support 48 channels.The T1/E1 module can be programmed for Extended Superframe (ESF) and also has Channel Service Unit (CSU) functionality. The T1/E1 module is installed on the PRI card providing PRI connectivity or on the Bay Control Card III providing all the features and functionality of the T1 card with 48 channels.

DSP Module (Single) - provides 8 CLASS generators for ONS/CLASS sets and provides 16 conference bridges for Record a Call. This DSP module also provides 16 DTMF receivers thus eliminating the need for a Universal Card. The DSP module sits on the BCC III. For CLASS functionality, the DSP module must be in the same cabinet as the ONS/CLASS Line card. For the Record a Call conference bridges, the DSP module must also be in the same bay.

Peripheral Interface Cards - interface trunks and peripheral devices, such as telephones, SUPERSET telephones, Programmable Key Modules, and datasets to the system. Up to eight peripheral interface cards (PICs) can be installed in Slots 1 to 8. See PICs, page 53, for a description.

System Software Storage - LIGHTWARE 19 is provided on a 4-megabyte PCMCIA memory card (flash card). The core software occupies 2MB and the BCC III software occupies 2MB. Because the remote software download requires an extra 2MB of free space, the remote software download of LIGHTWARE 19 must be done in a two-step process. When the system is powered up, call processin g an d main te na nce software is loaded from PCMCIA memory to the MCC III RAM. The BCC III software is also downloaded from the flash card to the BCC III.

Customers with a 2MB flash card are not able to upgrade to LIGHTWARE 19. Customer Data Entry Storage - CDE software is stored in NVRAM, and can also be stored

on an off-board personal computer. When the system is powered up, CDE software is load ed from NVRAM to the Main Control card RAM.

Backplane - the Main Control Card III, the Bay Control Card, the PRI card, the Bay Power Supply, and the eight Peripheral Interface Cards plug into connectors on the backplane.

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SX-200 EL Control Cabinet Examples

SX-200 EL Peripheral Cabinet Examples

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Connecting Peripheral Bays

Up to six peripheral bays connect to the SX-200 EL main control cabinet. You have a choice on fiber connectivity or copper connectivity. Copper provides a cost-effective solution for co-located systems.

To obtain fiber connectivity, the system requi res Fiber Interface Modules (FIM or FIM II ) on carrier cards in the main control cabinet and each peripheral cabin et. Cabinet connectors can use a FIM or FIM II which means that a FIM can connect to a FIM, a FIM II can connect to a FIM II, or a FIM can connect to a FIM II. The only restriction is that both fiber interface modules must be of the same variant (1, 5 or 14 km), that is, a 1 km FIM must connect to a 1 km FIM II. The carrier card differs depending upon the configuration.

• In the main control cabinet, the FIM sits on a Control Dual FIM Carrier card or a Control Triple FIM Carrier card. The FIM II sits on a PRI card or on the Control Triple CIM card.

• In the peripheral cabinets, the FIM sits on a Peripheral FIM Carrier II Card. The FIM II sits on a Bay Control Card III (BCC III), on a Peripheral Interface Module Carrier card, or on a PRI card. The same variant of fiber interface module (1, 5 or 14 km) must be at both ends.

To obtain copper connectivity, the system requires a copper interface in the main control cabinet and each peripheral cabinet. The CIM (Copper Interface Module) supports a di stance of up to 30 meters or 100 feet between cabinets. There is only one variant of the CIM; unlike the FIM and FIM II which have three variants.

• In the main control cabinet, the copper interfac e is a Control Triple CIM card (three onboard CIM circuits) or a CIM that sits on a PRI card.

• In the peripheral cabinets, a CIM sits on a Bay Control Card III (BCC III), on a Peripheral Interface Module Carrier card, or on a PRI card. The CIM sits on the same cards as the FIM II does, but in a different position; the CIM is not recessed back from the faceplate.

If the peripheral cabinet has a BCC III, the FIM II or CIM on the BCC III provides the fiber or copper connectivity, to the main control cabinet.

If the peripheral cabinet has a BCC II, the FIM II or CIM on the Peripheral Interface Module Carrier card provides the fiber or copper connectivity to the main control cabinet. Older cabinets can still use the FIM on the Peripheral Interface Carrier II card.

Note: Remember that the PRI card in a peripheral cabinet is a separate bay on its own and therefore requires its own FIM II or CIM to connect to the main control cabinet.

The Control FIM Carrier cards and the Control Trip le CIM cards connect the main control cabinet to the peripheral bays. Up to six peripheral bays connect to the SX-2 00 EL main control cabinet.

• Control Dual FIM Carrier card allows the connection of up to two peripheral bays

• Control Triple FIM Carrier card allows the connection of up to three peripheral bays

• Control Triple CIM card allows the connection of up to three peripheral bays.

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You can have either two or three links to each peripheral bay:

• With a MCCIIIEL / ELx control card, the Control Dual FIM Carrier card or the Control Triple CIM card provides three links per peripheral bay

• With an MCCIIIEL control card, the Control Triple FIM Carrier card or the Control Triple CIM card provides two links per peripheral bay

• With an MCCIIIELx control card (installed in a SX-200 ELx cabinet PN 9109-600- 002-NA) the Triple FIM Carrier card or the Control Triple CIM card provides three links per peripheral bay.

Note: A manual switch on the Control Triple CIM card controls whether the card will emulate a Control Dual FIM Carrier card or a Control Triple FIM Carrier card .

If you provide two links to each bay:

• You can have a maximum of seven cabinets in the system

• Prior to LIGHTWARE 18 Release 2.0, you could have one bay with two T1 trunk cards and the other bays with one T1 trunk card to total a maximum of seven T1 trunk cards in the system

• With LIGHTWARE 18 Release 2.0 or greater, you can have a total of 8 T1 links in the system with a maximum of 2 T1 links per bay

• If a T1 trunk card is installed in slot 10 of a bay, you cannot install a peripheral interface cards in slot 5; if a T1 trunk card is installed in slot 11, you cannot install a peripheral interface card in slot 6

• T1 links from a T1/E1 module on a BCC III also occupy slots 5 and 6 in software only

• Calls must be evenly distributed across all bays

• Maximum channel blocking ratio is 0.58.

Note: As a guideline to achieve a P.0001 grade of service (one failure in 10,000 calls) for a Bay connected via a Control Triple FIM Carrier, the recommended maximum calls/hour is 500 based on traffic tables. With a typical call hold time of 2 minutes and 12 seconds the total Erlang rate is 18.33 (660 CCS) for the whole Bay. Th e half Bay would therefore be 9.17 Erlangs (330 CCS) at 250 calls/hour. It is impor tant that calls be evenly distributed across all Bays.

If you provide three links to each bay

• You can have a maximum of seven cabinets in the system

• Prior to LIGHTWARE 18 Release 2.0, you could have one bay with two T1 trunk cards and the other bays with one T1 trunk card to total a maximum of seven T1 trunk cards in the system.

• With LIGHTWARE 18 Release 2.0 or greater, you can have a total of 8 T1 links in the system with a maximum of 2 T1 links per bay.

• T1 links from a T1/E1 module on a BCC III also occupy slots 5 and 6 in software only.

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Configuration

• Calls do not have to be evenly distributed across all bays

• Maximum channel blocking ratio is 0.94.

Connecting SX-200 IP Nodes

You can connect up to two SX-200 IP Nodes to the SX-200 EL. The system requires one Control Triple CIM card (three onboard CIM circuits) in the main control cabinet.

The following connections are required to configure the SX-200 IP Node:

• Connections between peripheral bays and the main contro l cabinet are made with standard CIM connections, page 41.

• An Ethernet crossover cable connects the Control Triple CIM Card in the main control cabinet to the CIM port on the IP Node. All voice and signalling communications are carried over this connection.

• Another Ethernet crossover cable connects the IP Node to the Ethernet switch on the LAN.

• The IP phones are connected to the LAN through the Ethernet switch.

The configuration rules that apply to connecting standa rd peripheral bays to the control cabinet through CIMs also apply to connecting IP Nodes. For more information about configuration, see the Configuration Rules for the

• SX-200 EL Control Cabinet

• Bays supported by the SX-200 EL System

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SX-200 General Information Guide

• Control Triple CIM Card and the SX-200 EL System

• SX-200 IP Node Local Area Network Design Guidelines

Maximum Number of T1 Links

LIGHTWARE 18 Release 2.0 and greater supports a maximum number o f eight T1 links in the system. These links can be from the T1 cards and from the T1/E1 modules. Any bay can have a maximum of two T1 links to a total of eight T1 links in the system.

Notes:

1. The T1/E1 module offers all the same functionality as the T1 card, plus CSU

functionality, ESF operation, plus an extra link of T1/D4 connectivity. The T1/E1 module offers up to two links of T1/D4 connectivity.

2. The T1 links in a bay (from a T1 card or a T1/E1 module) still logically occupy slots five and six in that bay.

3. The number of T1 links from T1 cards are not controlled by the purchasable Moss Option, Number of Links (0-8). This option limits the number of T1 links from T1/E1 modules; i.e. the T1 links from PRI cards and BCC III cards are counted in this total.

4. A cabinet may have a T1/E1 module on a PRI card and a T1/E1 module on the Bay Control Card III in the same cabinet. This configuration is possible be cause the software sees the PRI card as a separate bay.

Prior to LIGHTWARE 18 Release 2.0, the maximum number of T1 Trunk cards was dependent on the types of FIM Carrier Cards and the number of bays in the syste m. Up to six per iphe ral bays can be connected to the SX-200 EL main control cabinet. The Control Dual FIM Carrier (CFCII) card allows the connection of up to two peripher al bays. The Control Triple FIM Carrier (CFCIII) card allows the connection of up to three peripheral bays.

Maximum Number of T1 Trunk Cards (LIGHTWARE 17)

Number of Bays FIM Carrier Cards Maximum T1 Trunk Cards

1 none 2 2 one CFCII 3 3 one CFCII 4 4 two CFCII 4 5 two CFCII 5 6 one CFCII and one CFCIII 6 7 two CFC III 7

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SX-200 ML System Configuration

The SX-200 ML system is similar to the SX-200 EL system, page 36, except that the SX-200 ML control cabinet uses a Main Control Card IIIML (MCC IIIML), holds one Control Dual FIM Carrier card or a Control Triple CIM card and supports only one peripheral bay.

Main Control Card IIIML - performs call processing and maintains overall control through communication with one or two Bay Control Cards. Four megabytes of RAM, one megabyte of non-volatile RAM (NVRAM), a System ID Module, a DX module, and a Stratum 3 or Stratum 4 clock are part of the Main Control Card IIIML. The MCC IIIML provides tone receivers, seven DSP receivers, conferencing, and DTMF tone generation.

System Software Storage - LIGHTWARE 19 software is provided on a 4-megabyte PCMCIA memory card (flash card). The core software o ccupies 2MB and the BCC III software occupies 2MB. Because the remote software download requires an extra 2MB of free space, the rem ote software download of LIGHTWARE 19 software must be done in a two-step process. When the system is powered up, call processin g an d main te na nce software is loaded from PCMCIA memory to the MCC III RAM.

Customers with a 2MB flash card are not able to upgrade to LIGHTWARE 19.

Configuration

Customer Data Entry Storage - CDE software is stored in NVRAM, and can also be stored

on an off-board personal computer. When the system is powered up, CDE software is load ed from NVRAM to the Main Control card RAM.

Bay Control Card - interfaces the peripheral cards with the main control card.The bay control cards are installed in the main control cabinet and the peripheral cabinet. The SX-200 ML system can use the Bay Control Card II (BCC II) or the Bay Control Card III (BCC III). The BCC III may support a DSP module (single), page 39, a T1/E1 module, page 39, a Maintenance module,, page 37, and a FIM II, page 51, or a CIM, page 51. Note that the BCC III does not support a FIM II or a CIM in a main control cabinet.

Maintenance Module - This is an RS-232 driver module that sits on the BCC III in the main control cabinet. This module provides a serial port in the main control cabinet for the maintenance procedures on the BRI card.

Control Dual FIM Carrier Card - supports up to two Fiber Interfaces Module and connects them to the backplane. It has a 1 km FIM onboard and a connector to plug in a second optional FIM (either a 1 km FIM or an extended FIM).

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SX-200 General Information Guide

Control Triple CIM Card - provides three copper interface module cir cuits. The card also has

a connector for a FIM II so that a FIM II may be used in place of one of the CIM circuits. The card may be used for an SX-200 EL system or an SX-200 ML system; the technican sets a manual switch so the card may emulate a Dual or Triple FIM Carrier card.

FIM II - supports the transmission of voice and data signals ov er fiber optic cables that provide connectivity between the main control cabinet and the peripheral cabinets. In a main control cabinet, the FIM II plugs onto the Control Triple CIM card. In a peripheral cabinet, the FIM II plugs onto the BCC III or Peripheral Interface Module Carrier card. The FIM II modules are available with ranges of 1 km, 5 km, and 14 km. A FIM II can attach to a FIM as long as the fiber interface module at each end of the fiber cable is the same distance.

PRI Card - provides one or two links of ISDN connectivity with the T1/E1 module that is installed on the PRI card.The PRI card requires LIGHTWARE 17 Release 4.0 or greater and a SX-200 ELx cabinet Rev 4.4 or greater ( PN 9109-600-002-NA).The PRI card in a SX-200 ML system connects directly into the backplane of the main control cabinet.

T1/E1 Module - contains two digital trunk connections which can be configured as either having a T1 style interface (1.544Mbits/s) or an E1 style interface (2.048Mbits/s).The SX-200 only uses the T1 style interface.The two T1 connections, also referred to as circuits or links, support 48 channels.The T1/E1 module can be programmed for Extended Superframe (ESF) an d has Channel Service Unit (CSU) functionality. The T1/E1 module is installed on the PRI card to provide PRI connectivity or on the Bay Control Card III providing all the features and functionality of the T1 card with 48 channels.

Bay Power Supply - provides required voltages to peripher al cards, control cards, and system peripheral devices.

Backplane - the Main Control Card III, the Bay Control Card, the PRI card, the Bay Power Supply, and the eight Peripheral Interface Cards plug into connectors on the backplane.

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SX-200 ML Configuration Example

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Another configuration for the SX-200 ML exists when the cabinets do not have a BCC III. The FIM II or CIM on the Peripheral Interface Module Carrie r Card (PIMCC) provides the connectivity to the main control cabinet.

Connecting a Peripheral Bay

The SX-200 ML system supports only one peripheral bay.

Note: The system counts a PRI card sitting in a main control cabinet as a peripheral bay. The PRI card does not require a CIM or FIM II to connect to the main controller.

For fiber connectivity, the main control cab inet a nd the per ipheral cab inet must have a fiber interface module (FIM or FIM II). A FIM can connect to a FIM, a FIM II can connect to a FIM II, or a FIM can connect to a FIM II and vice versa. The only restriction is that both fiber interface modules must be of the same variant (1, 5 or 14 km), that is, a 1 km FIM must connect to a 1 km FIM II.

• The SX-200 ML main control cabinet can have in slot 10, a Control Dual FIM Carrier card with the 1 km FIM (on-board), or a Control Triple CIM card with a FIM II that connects to a second peripheral bay (Bay 2). If the peripheral cabinet has a BCC III, the BCC III supports a FIM II. If the peripheral cabinet has a BCC II, the peripheral cabinet can ha ve a Peripheral Interface Module Carrier card with a FIM II or a Peripheral FIM Carrier II card with a FIM.

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For copper connectivity, the main control cabinet and the peripheral cabinet must have a copper interface module (CIM). The CIM supports a distance of up to 30 meters or 100 feet between cabinets. There is only one variant of the CIM; unlike the FIM and FIM II which have three variants.

• The SX-200 ML main control cabinet supports a Control Triple CIM card in slot 10 to connect a second peripheral cabinet (Bay 2). If the peripheral cabinet has a BCC III, the BCC III supports a CIM. If the peripheral cabinet has a BCC II, the Peripheral Interface Module Carrier card supports a CIM.

Note: A manual switch on the Control Triple CIM card controls whether the card will emulate a Control Dual FIM Carrier card or a Control Triple FIM Carrier card.

The Control Dual FIM Carrier card or the Control Triple CIM card provides three links to the peripheral bay.

The following rules apply:

• Prior to LIGHTWARE 18 Release 2.0 , you could have one bay with two T1 trunk cards and the other bay with one T1 trunk card to total a maximum of three T1 trunk cards in the system

• With LIGHTWARE 18 Release 2.0 or greater software, you can have a maximum of four T1 links in the SX-200 ML system, with each bay having two T1 links

• If a T1 trunk card is installed in slot 10 of a bay, you cannot install a peripheral interface card in slot 5; a T1 trunk card in slot 11 occupies slot 6

• Two T1 links from a T1/E1 module on a BCC III occupies slots 5 and 6 (software only)

• Maximum channel blocking ratio is 0.94.

SX-200 ML (FD) System Configuration

The cabinet holds one Main Control Card II (MCC II), one Bay Control Card II, one Bay Power Supply, and up to eight Peripheral Interface Cards. Located on the rear of the cabinet is a connector panel for printer and maintenance ports, and the SFT (system fail transfer) control port. The SX-200 ML (FD) PBX Control cabinet supports one peripheral bay. When a second bay is added, a Control FIM Carrier is installed in slot 4 of the Control cabinet, reducing its number of ports to 84.

Main Control Card II - performs call processing and maintains overall control through communication with the Bay Control Card. Four megabytes of RAM, one megabyte of non-volatile RAM (NVRAM), a System ID Module, a DX module, and a Stratum 3 or Stratum 4 clock are part of the Main Control Card II. The MCC II provides seven tone receivers, conferencing, and DTMF tone generation.

System Software Storage - system software is stored on a 2-megabyte PCMCIA memory card or an optional 4-megabyte PCMCIA memory card ( required for rem ote software upgra de feature). When the system is powered up, call processing and maintenance software is loaded from PCMCIA memory to the MCC II RAM.

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Customer Data Entry Storage - CDE software is stored in NVRAM, and can also be stored

on an off-board personal computer. When the syste m is powered u p, CDE software is loaded from NVRAM to the MCC II RAM.

Bay Control Card II - interfaces the peripheral cards with the Main Control Card.

Control FIM Carrier Card - supports the Fiber Interface Module and connects to the MCC II

via a ribbon cable. The Control FIM Carrier Card plugs into slot 4 of the backplane.

Fiber Interface Module (FIM) - supports the transmission of voice and data signals over fiber optic cables. The FIM plugs into the Control FIM Carrier.

Bay Power Supply - provides required voltages to peripher al cards, control cards, and system peripheral devices.

Backplane - the Bay Control Card, the Bay Power Supply, and the eight Peripheral Interface Cards plug into connectors on the backplane.

SX-200 ML (FD) Configuration

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SX-200 RM Peripheral Cabinet

The SX-200 RM peripheral cabinet supports a Bay Power Supply, a Bay Control card, a PRI card, a T1 card, a Peripheral FIM Carrier II car d or a Peripheral Interface Modu le Carrier card, and up to eight Peripheral Interface Cards. The peripheral cabinet is the sa me ca binet a s the SX-200 EL control cabinet.

Note: The BCC III, Peripheral Interface Module Carrier card, and the PRI card require the SX-200 ELx cabinet. These cards support a FIM II or a CIM to connect the bay to

the control cabinet. Components of the peripheral cabinet include: Bay Control Card - interfaces the peripheral cards with the Main Control Card III in the Control

Cabinet. The Bay Control Card (BCC) comes in two variants: BCC II and BCC III. The BCC III has more processing power that is required for ISDN connectivity (BRI and PRI cards). The BCC III in a peripheral cabinet also supports a DSP Module (Single), a T1/E1 Module, a FIM II or a CIM. The BCC III requires an SX-200 ELx cabinet.

DSP Module (Single) - provides CLASS generators for ONS/CLASS sets and provides conference bridges for Record a Call. This DSP module also provides 16 DTMF receivers thus eliminating the need for a Universal Card. The DSP module sits on the BCC III. For CLASS functionality, the DSP module must be in the same cabinet as the ONS/CLASS Line card. For the Record a Call conference bridges, the DSP module must be in the same cabinet as the user’s circuit.

Configuration

T1/E1 Module - contains two digital trunk connections which can be configured as either having

a T1 style interface (1.544Mbits/s) or an E1 style interface (2.048Mbits/s).The SX-200 only uses the T1 style interface.The two T1 connections, also referred to as circuits or links, support 48 channels.The T1/E1 module has an Extended Superfr ame (ESF) and h as built in Channe l Service Unit (CSU) functionality. The T1/E1 module is installed on the PRI card or on the BCC III.

FIM II - connects the peripheral cabinet or the ISDN bay (PRI card) to the FIM II in the main control cabinet. The FIM II is installed on the PRI card, Peripheral Interface Module Carrier card, or on the Bay Control Card III in a peripheral cabinet. The FIM II has three variants: 1 km, 5 km, and 14 km. The fiber interface module must be the same type at both ends (main control cabinet and peripheral cabinet).

Copper Interface Module (CIM) - supports the transmission of voice and data signals over copper cables that provide connectivity between the main control cabinet and the peripheral cabinets. The CIM uses a twisted pair interface with standard Category 5 cable. The CIM is similar to the FIM in the way that it provides 3 ST links. In a peripheral cabinet, the CIM plugs onto the BCC III, Peripheral Interface Module Carrier card, or the PRI card. The CIM supports a minimum distance of ten meters between cabinets. The copper interface mod ules are ideal for a co-located system.

PRI Card - provides one or two links of ISDN connectivity with the T1/E1 module that is installed on the PRI card.The PRI card requires LIGHTWARE 17 Release 4.0 or greater software and a SX-200 ELx cabinet (PN 9109-600-002-NA). The PRI card also holds a FIM II or a CIM. T he FIM II or CIM connects the PRI card bay to the interface module in the main control cabinet.The SX-200 EL peripheral cabinet can hold up to 2 PRI cards.

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Peripheral Interface Module Carrier Card - supports the FIM II or the CIM. The Peripheral

Interface Module Carrier Card (PIMCC) replaces the Peripheral FIM Carrier II card. The Peripheral Interface Module Carrier Card (PIMCC) provides fiber or copper connectivity from the peripheral cabinet to the main control cabinet using a CIM (Copper Interface Module ) or a FIM II. The Peripheral Interface Module Carrier card provides connectivity when the periph eral cabinet has a BCC II instead of a BCC III.

Peripheral FIM Carrier II Card - supports the Fiber Interface Module, the RS-232 maintenance port, and the system fail transfer circuit. The Peripheral FIM Carrier II Card plugs into slot 12 (same slot as the MCC III in the Control Cabinet).

Fiber Interface Module (FIM) - supports the transmission of voice and data signals over fiber optic cables. The FIM plugs into the Peripheral FIM Carrier Card.

Peripheral Interface Cards - interface trunks and peripheral devices, such as telephones, SUPERSET telephones, and datasets into the system. Up to eight Peripheral Interface Cards (PICs) can be installed in Slots 1 to 8 of the peripheral cabinet. In an SX-200 RM cabinet, T1 trunk cards plug into slots 10 and 11 (slots 5 and 6 respectively must then be left vacant). See Peripheral Interface Cards, page 53, for more information.

Peripheral Backplane - the Bay Control Card, the Bay Power Supply, and the eight Peripheral Interface Cards plug into connectors on the peripheral backplane.

SX-200 LIGHT Peripheral Cabinet

The SX-200 LIGHT Peripheral Cabinet has a single bay that contains a Bay Power Supply, a Bay Control Card II, a Peripheral FIM Carrier and Fib er Interface Module (FIM), and up to eight Peripheral Interface Cards.

Components of the SX-200 LIGHT Peripheral cabinet include:

Bay Control Card II - interfaces the peripheral cards with the Main Control Card II in the Control cabinet.

Peripheral FIM Carrier Card - supports the Fiber Interface Module, the RS- 232 maintenance port, and the system fail transfer circuit. The Peripheral FIM Carrier Card plugs into the Bay Control Card.

Fiber Interface Module (FIM) - supports the transmission of voice and data signals over fiber optic cables. The FIM plugs into the Peripheral FIM Carrier Card.

Peripheral Backplane - the Bay Control Card, the Bay Power Supply, and the eight Peripheral Interface Cards plug into connectors on the peripheral backplane.

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Peripheral Interface Cards and Modules

The SX-200 EL and the SX-200 ML cabinet hold a main control card and a ba y control card with peripheral interface cards in slots one to eight. The SX-200 SPINE holds a peripheral control module and a power module with Loop Start (LS) trunks and LS/CLASS II modules, ONS, DNIC and CLASS modules.

The SX-200 LIGHT Peripheral cabinet has up to four high-power digital peripheral car ds which can only plug into upper card slots; low-power digital peripheral cards can plug into upper or lower card slots. The SX-200 rack mount cabinet used for the SX-200 EL and SX-200 ML supports up to four high power cards which may be plugged into any slots; low-power digital peripheral cards can plug into the remaining card slots.

The high power cards have the ! symbol on the face of the peripheral interface car d.

Configuration

The low power cards have the

Universal Card !

The Universal Card is a high power card that holds up to four modu les. If more than the seven receivers provided by the Main Control Card ar e required on a system, a Univer sal Card and one or more Receiver Modules must be installed. Each module is assigned a power rating. The cumulative ratings of the modules on the Universal Card cannot exceed a value of 10. The modules are as follows:

• Receiver/Relay Module (contains four DTMF receivers and two relays) (power ratin g = 2)

• Music-on-Hold/Pager Module (contains one music input, one PA paging output) (power rating = 1)

• E&M Trunk Module (contains one E&M trunk) (power rating = 3)

• LCD Console Interface Module (power rating = 5)

ONS/CLASS Line Card

The ONS/CLASS Line card is a low power card and replaces the ONS Line card. The card has the same functionality as the ONS Line card and if software enabled, offers CLASS functionality.

The ONS/CLASS Line card has 12 DTMF/Rotary line circuits per card. The card accepts up to three industry-standard DTMF/Rotary telephone sets per line circuit. The card interfaces the telephone analog input with the system’s digital crosspoint network. It converts the analog telephone signals into the digital format used by the system, and converts the digital info rmation back into the analog signals required by the telephone sets.

• symbol on the face of the peripheral interface card.

•

The ONS/CLASS Line card is backwards compatible.The card provides the ONS Line functionality as a default to the SX-200 DIGITAL, the SX-200 LIGHT, the SX-200 ML (FD), the SX-200 EL and the SX-200 ML systems. The CLASS functionality is enabled by a purchasable MOSS option and is only offered to the SX-200 EL and the SX-200 ML systems. CLASS also requires LIGHTWARE 18 Release 2.0 or greater and an SX-200 ELx cabinet with a BCC III holding a DSP module (single). The ONS/CLASS Line card must reside in the same cabinet as the BCC III.

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Digital Line Card

The Digital Line Card (DLC) is a low power card with 12 Digital Network Interface Circuits (DNIC) per card. The Digital Line Card interfaces DNIC-based peripheral devices to the system through its Digital Network Interface Circuits (DNIC); the DNIC is a proprietary integrated circuit. DNIC devices include SUPERSET 4001, SUPERSET 4015 , SUPERSET 4025, SUPERSET 4125, SUPERSET 4150, SUPERSET 4090, SUPERSET 401+, SUPERSET 410, SUPERSET 420, SUPERSET 430 telephones, Programmable Key Modules, DATASETs, SUPERCONSOLE 1000 Attendant Console, DMP Module, and SUPERSET 7000 Attendant Consoles.

Note: The card is a high powe r card if a co nsole is attached to a SX-200 LIGHT cabinet.

LS/GS Trunk Card

The LS/GS Trunk card is a low power card that contains six loop start or ground start trunks (jumper-selectable) and six message registration inputs. The card may be installed in any digital peripheral slot. Facilities provided by the LS/GS Trunk Card include: Loop Start or Ground Start selectable by jumper, M and MM signaling leads (refer to the feature, Meter Pulse Collection), trunk activity indicated by LED (one per trunk), transient suppression on Tip, Ring, and signaling leads, and an alarm LED.

LS/CLASS Trunk Card

•

The LS/CLASSTrunk card interfaces eight trunk circuits to the system. LS is the acronym for Loop Start and CLASS is the acronym for Custom Local Area Signaling Services (allows the system to receive calling Line ID digits and CLASS name on incoming CLASS trunks). The LS/CLASS Trunk card can be installed into slots one to eight in a SX-200 rack mount cabinet or a SX-200 ML (FD) cabinet. The card is dep endant on LIGHTWARE 19 Release 2 or g reater software. The LS/CLASS Trunk card provides loop start operation, forward/reverse current detectors (polarity reversal, answer supervision) , alarms and trunk activity indicated by an LED (a single LED for any circuit in use), CLASS signal reception, and tra nsient suppression on Tip and Ring leads.

Direct Inward Dial (DID) Trunk Card ! The DID trunk card is a high power card that contains six 1-way Direct Inward Dial circuits.

The DID trunk allows incoming trunk calls to dial directly to an extension within the system without attendant intervention.

Off-Premise (OPS) Line Card

The OPS line card is a low power card that interfaces the system to extensions which are p art of the system, but are located in a different building from the PBX. It contains additional protection circuitry to protect the system from extraneous high voltages or induced currents that may appear on the line. Each OPS card has six circuits.

•

COV Card ! The COV card is a high power card that is required to interface to certain voicemail applications.

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Configuration

Mitel Express Messenger Card

The Mitel Express Messenger card is a low-power card. The card uses a DNIC interface that connects directly to the backplane of the cabinet.The card provides either two, four, six, or eight voice mail ports to an SX-200 EL/ML system that has Release 1.1 software or later.

BRI Card

The BRI card is a low power card, although there is a maximum limit of two cards per cabinet. The card allows the SX-200 to communicate to Central Offices and devices that support BRI (Basic Rate Interface). The SX-200 supports the termination and the or igination of ISDN voice and data calls for trunk side and line side U interfaces. The trunk side provides Basic Call and Incoming Calling Name. The line side provides data and voice calls from BRI devices, and voice calls from sets. The BRI card provides up to 12 ISDN BRI U interfaces.

LS/CLASS Trunk Module

The LS/CLASS Trunk module mounts in any slot of the SX-200 SPINE and interfaces four trunk circuits to the system. It includes circuitry to switch trunk circuit 1 to a SFT telephone set during power or system failure.

DNIC Module

•

The Digital Network Interface Circuit (DNIC) module interfaces up to four DNIC devices to the SX-200 SPINE.

ONS Line Module

The ON-Premises (ONS) line module interfaces up to four in dustry-standard DTMF telephone sets within the building to the SX-200 SPINE.

Digital Control and Digital Services Cards and Modules

T1 Trunk Card ! The T1 Trunk Card is a high power card that provides an interface to one 24-channel (D4 format) T1 trunk. In an SX-200 rack mount cabinet, T1 trunk cards plug into slots 10 and 11 (slots 5 and 6 respectively must then be left vacant). Because of signal cable restrictions in an SX-200 FD cabinet, the T1 card must be positioned in slot 6. With a dual T1 adapter, two T1 trunk cards (in slots 5 and 6) are allowed.

Main Control Card

The Main Control Card (MCC) and its integral Switch Matrix perform all call processing for the entire system. The Switch Matrix is integrated into the Main Control card and includes a DX (digital crosspoint) switch. The DX array is a non-blocking array that provides bi-directional links with balanced drivers and receivers.

The main control cards are MCC IIIEL, MCC IIIELx, MCC IIIML, and MCC II. The MCC IIIELx is only available with a Stratum 3 clock. The other main control cards are available with either a Stratum 4 or a Stratum 3 clock.

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Bay Control Card

The bay control card provides control of operations within the cabinet and monitors the lines, trunks and other circuits within the bay. Reports are sent to the Main Control Card via HDLC message links. One bay control card is required in each cabinet.

The bay control cards are BCC II and BCC III. The BCC III offers more processing power for the BRI cards. The BCC III also supports a DSP module (single), a T1/E1 module, and a FIM II or CIM. The T1/E1 module and the FIM II provide a cost-effective solution for T1 network connectivity for a remote system. The CIM offers extra savings for a co-located system. The DSP module supports the ONS/CLASS Line card and the Record a Call feature. The Maintenance module provides serial connectivity in a main control cabinet for BRI card maintenance, when both cards are in the main cont ro l cabin e t.

Control Dual FIM Carrier Card

The Control Dual FIM Carrier card provides th e interface between the MCC and the peripheral cabinets. It includes one onboard 1 km FIM and a connector for a second FIM. The Control Dual FIM Carrier connects to the backplane via slot 10 or 11 in the SX-200 EL or slot 10 in SX-200 ML (RM) Control cabinet.

Control Triple FIM Carrier Card

The Control Triple FIM Carrier card provides the interface between the MCC and the periphe ral cabinets. It includes two onboard FIMs and a connector for a third FIM. The Control Triple FIM Carrier connects to the backplane via slot 10 or 11 in the SX-200 EL Control cabinet.

Three types serve our customers:

Control Triple FIM Carrier Card MM 1km - has two muti-mode 1 km FIMs onboard and a connector to plug in a third optional FIM (either a 1 km FIM or an extended FIM).

Control Triple FIM Carrier Card MM 5km - has two muti-mode 5 km FIMs onboard and a connector to plug in a third optional FIM (either a 1 km FIM or an extended FIM).

Control Triple FIM Carrier Card SM 14km - has two single mode 14 km FIMs onboard and a connector to plug in a third optional FIM (either a 1 km FIM or an extended FIM).

Control Triple CIM Card The Control Triple CIM Card provides three onboard copper interfa ce modules. The card also

has a connector for a FIM II so that a FIM II can replace one of the CIM circuits. Any SX-200 rack-mount control cabinet supports the Control Triple CIM Card. The Control Triple CIM Card is backwards compatible for the SX-200 EL and SX-200 ML systems.

PRI Card

The PRI card provides the SX-200 EL and SX-200 ML systems with Primary Rate Access (PRA) to the ISDN service provider. The PRI card, preloaded with software, comes with a T1/E1 module that supports up to two T1 links of ISDN connectivity. The PRI card is installed in the

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Configuration

SX-200 ELx cabinet Rev 4.4 or greater (PN 9109-600-002-NA) with LIGHTWARE 17 Relea se

4.0 software or greater. The PRI card also requires a Stratum 3 clock on th e main control card. The PRI card has the same performance characteristics as a two link ISDN Network Gateway. The PRI card (unlike the T1 card) is not classed as a high powe r card. Be ca use the PRI ca rd is a separate bay, the PRI card is not included in the count for the four high power cards.

FIM II

The FIM II can sit on a PRI card, BCC III, a Control Triple CIM card, or a Peripheral Interface Module Carrier card. A FIM II on a PRI card in a main control cabinet can link a peripheral cabinet to the main control cabinet. A FIM II on a PRI card in a perip heral cabinet links the PRI card bay to the main control cabinet. A FIM II is only installed on the BCC III in a peripheral cabinet; the FIM II in the BCC III connects the peripheral cabinet to the FIM or FIM II in the main control cabinet. A FIM II on a Control Triple CIM card links the main contro l cabin et to a peripheral cabinet. A FIM II on a Peripheral Interface Module Carrier card connects the peripheral cabinet to the main control cabinet when the peripheral cabinet does not have a BCC III to hold a FIM II. The FIM II provides fiber connectivity to the system and sits recessed back from the faceplate. The FIM II comes in three variants. The FIM II at each end of the connection must be the same variant.

T1/E1 Module

The T1/E1 module on site 2 of the PRI card provides up to two links of ISDN connectivity. The T1/E1 module on site 2 of the BCC III provides up to two T1 links. The links from the module have the same functionality as the T1 link that the T1 card provides. The SX-200 only uses the T1 type connectivity.

CIM (Copper Interface Module)

The CIM provides copper connectivity between the peripheral cabinets and the main control cabinet. The CIM is very cost effective for a system that is co-located. The CIM supports a distance of up to 30 meters or 100 feet be tween cabinets. The CIM has a twisted pair interface. The CIM sits on a Peripheral Interface Module Carrier card in a peripher al cabinet, on site 1 of the BCC III in a peripheral cabinet, or on site 1 of a PRI card in a main control cabinet or a peripheral cabinet. Unlike the FIM II, the CIM sits close to the faceplate and only has one variant.

DSP Module (Single)

The DSP module (single) provides 8 CLASS generators for ONS/CL ASS sets and provides 16 conference bridges for Record-a-Call. The DSP module also provides 16 DTMF receivers thus eliminating the need for a Universal Card. The DSP module sits on site 3 of the BCC III.

Maintenance Module

The Maintenance module provides a serial port on the BCC III for BRI card maintenance when the BCC III and the BRI card are in the main control cabinet. A mini-DIN (cable is included) provides the connection to the PC. The Maintenance module sits on site 1 of the BCC III when the main control cabinet has a BRI card.

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SX-200 Wall Mount Bracket

The SX-200 Wall Mount Bracket lets you support a single SX-200 ELx cabinet on the wall. These brackets are for the horizontal rackmount cabinet, not the vertical cabinet. The cabinet can be installed at eye level to improve working conditions. The bracket also has two push buttons that allow you to extend the cabinet away from the wall, thereby giving you plenty of room to access the back of the cabinet.

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SX-200 SPINE Bay

The SX-200 SPINE is available as a single (6 slot) or dual (1 2 slot) configuration. Each SPINE contains one Power Module, and up to six peripheral modules. The first SPINE also contains a Control Module II (with a 1 km FIM).

The SPINE Peripheral Bay can be located up to 1 km from the control node.

Components of the SPINE include:

Control Module II - interfaces the peripheral modules with the Main Control Card in the control cabinet via its Fiber Interface Module.

Interface Modules - interface trunks and peripheral de vices, such as telephones, SUPERSET telephones, and datasets, into the system.

Configuration

SX-200 SPINE Configuration

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SX-200 SPINE Modules

LS/CLASS Module - The LS/CLASS module mounts in any slot of the SX-200 SPINE and interfaces four trunk circuits to the system. It includes circuitry to switch trunk circuit 1 to a SFT telephone set during power or system failure.

DNIC Module - The Digital Network Interface Circuit (DNIC) module interfaces up to four DNIC devices to the SX-200 SPINE. DNIC devices include SUPERSET 4001 telephones, SUPERSET 4015 telephones, SUPERSET 4025 telephones. SUPERSET 4125 telephones, SUPERSET 4150 telephones, SUPERSET 401+ telephones, SUPERSET 410 telephones, SUPERSET 420 telephones, SUPERSET 430 telephones, Programmable Key Modules, DATASETs, SUPERCONSOLE 1000 Attendant Console, DMP Module, and SUPERSET 7000 Attendant Console.

ONS Module - The ON-Premises (ONS) line module interfaces up to four industry-standard DTMF telephone sets within the building to the SX-200 SPINE. The ONS module plugs into any slot, but each SPINE is limited to not more than three ONS modules. The ONS module does not support rotary dial telephones.

The following table provides the engineering limitations for a 48-port SX-2 00 SPINE bay. Spine A also contains the Control Module II.

ONS Modules installed in

SPINE A or SPINE B

Power Supplies

The following identifies the power supply requirements:

Bay Power Supply

The Bay Power Supply unit is a rack-mounted AC-to-DC con verter that furnishes the required operating voltages for circuit cards in the 96-port digital bays. The supply also contains a ringing voltage generator.

Power Module II

DNIC and/or LS/CLASS Modules Allowed

SPINE A SPINE B

0 6 6 1 4 5 2 2 4 3 0 3

The Power Module II provides power to the SX-200 SPINE. It co nnects to the backplane through a 8-conductor cable located at the top of the Power Module.

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Configuration

Uninterruptible Power Supply (UPS)

The uninterruptible power supply (UPS) is a reserve power supply for th e control ca binet an d digital peripheral cabinets comprising of a battery pa ck, a charger , and an inver ter. The UPS backup time is dependent upon the unit selected and the capacity of the batteries provided. The unit must be able to provide 115 Vac at 15 A.

Mitel Networks Corporation does not manufacture a UPS . Mitel Networks has eva luated several uninterruptible power supplies (UPS) that are compatible with the SX-200 system. Marketing and sales literature available from authorized representatives identifies these products.

The UPS should be a true uninterruptible power supply that always supplies the output load from its inverter and includes a reverse transfer switch to automatically bypass the UPS if it fails. The UPS must be capable of driving rectifier capacitor loads.

An uninterruptible power supply (UPS) can have an externa l connection (from an internal relay) that provides a closed contact to remotely indicate status or condition. Conditions which may be indicated include

• An alarm condition is present within the UPS

• The UPS is operating from its batteries (probably because commercial AC power has be en interrupted).

The relay contact can be connected to a remote alarm or to a contact monitor line circuit to promptly indicate the condition. Refer to the manufacturer’s installation manua l for descriptions of conditions that are indicated. Compliance to electrical, installation, and building codes is the responsibility of the purchaser of the equipment.

System Fail Transfer

The SFT maintains telephone service in the event of system failure (such as a power outage). When the system goes into SFT mode, the SFT unit connects up to six internal POTS telephone extensions directly to the CO, bypassing the system completely.

The SFT is an optional, stand-alone, wall-mounted device that connects to the system’s peripheral cabinet or main distribution frame (MDF). Each SFT can control six circuits, and up to four SFTs can be daisy-chained together for each zone, providing security for 24 internal extensions.

The SFT switches to SFT mode under the following conditions:

• Failure of the system power converter

• Failure of the system main control (in a redundant system, both main contr ol planes must fail, causing a critical alarm to all zones)

• Interruption of the system AC power

• Failure of the peripheral switch controller (zone)

• Loss of the fiber link between the main control and peripheral cabinets.

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Power Supply

All power for the SFT unit is provided from the -48 Vbat source on the system. A source of -12 V powers the electronic circuitry on the card. This supply is derived from the -48 V input and powers all the SFT circuitry except the transfer re lay s. Th e rela ys ar e po we re d by a transistor-regulated -41V source, also derived from the -48 Vbat input. Thus, in the event of Vbat varying between the standard -42.5 V to -56.5 V, the current drain remains constant.

Transfer Relays

Each circuit in the SFT uses a four form C relay to transfer between normal and SFT modes of operation.

Loop Detector

When a transfer relay enters SFT mode, the loop detector connects in series with the loop between the extension and CO trunk facility. This circuit prevents the extension from returning to normal operating mode before an SFT mode call is completed . When the SFT mode call is completed, the extension is returned to normal operating mode.

SFT Control Leads

The transfer control sensor on the SF T senses a loop closure across the SFT an d SFT return (SFTR) leads. When a loop closure is sensed, the power to the relays is removed, the relays are released, and all circuits enter the transferred state.

Power Consumption

The total current drain for the SFT is typically 80 mA.

Power Dissipation (watts)

Power Supply TYP. (Watts) TYP+20%

-48Vbat 3.18 3.81

@Vbat=-56 V 3.71 4.45

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Peripherals

Introduction

The SX-200 EL and the SX-200 ML systems extend their flexibility, reliability, and usability right to the desktop. Flexibility comes from the wide range of peripheral devices supported by the system. You can choose from standard telephon es, IP phones, ASCII ter minals an d p rinters, modems, and proprietary peripherals.

Mitel Networks designs its peripheral devices for maximum reliability. This is evidenced by the proven performance record of each electronic telephone and dataset.

As pioneers in the world of sophisticated telephone instruments, Mitel Networks ensures the usability of its sets by fully integrating the sets with the features available on the system. Usability is further enhanced through multiline sets, softkeys with context-sensitive visual prompts, and message displays.

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Mitel Networks 5000 Series IP Phones

Mitel Networks 5201 IP Phone

The Mitel Networks 5201 IP Phone is a low-cost, single port entry-level IP telephone that connects to a 10/100BaseT Ethernet network. Features of the newly designed telephone include:

• Three fixed-function keys: Hold, Message, and Transfer/Conference

• Handset and Ringer volume Control

• Message Waiting Lamp

• Wall-mounting

Mitel Networks 5201 IP Phone

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Peripherals

Mitel Networks 5010 IP Phone

The Mitel Networks 5010 IP Phone connects to a 10/100BaseT Ethernet network. Features of the telephone include

• Twenty-character alpha-numeric liquid crystal display (LCD)

• Seven line keys, each with a built-in line status indicator

• Six fixed-function keys: SuperKey, Cancel, Hold, Redial, Transfer/Conference, and Message

• Automatic selection of prime line or ringing line

• Key selection of non-prime line

• Handset and ringer volume controls (Up Arrow and Down Arrow)

• Ringer pitch control

• Message Waiting lamp

• Dual Ethernet port to provide connectivity to the LAN for both your teleph one and computer

• Dedicated Headset port.

Mitel Networks 5010 IP Phone

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Mitel Networks 5020 IP Phone

The Mitel Networks 5020 IP Phone connects to a 10/100BaseT Ethernet network. Features o f the phone include

• Twenty-character alpha-numeric LCD with contrast control

• Three softkeys for feature access

• Fourteen line keys, each with a built-in line status indicator

• Eight fixed-function keys: SuperKey, Cancel, Hold, Redial, Transfer/Conference, Message, Microphone, and Speaker

• Automatic selection of prime line

• Key selection of non-prime line

• Handsfree operation (half-duplex)

• Handset, speaker, and ringer volume controls (Up Arrow and Down Arrow)

• Ringer pitch control

• Message waiting lamp

• Dual Ethernet port to provide connectivity to the LAN for both your telephone and computer

• Dedicated Headset port.

Mitel Networks 5020 IP Phone

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Peripherals

Mitel Networks 5215 IP Phone

The Mitel Networks 5215 IP Phone connects to a 10/100BaseT Ethernet network. Features of the phone include

• Alpha-numeric LCD

• Seven line keys, each with a built-in line status indicator

• Eight fixed-function keys: SuperKey, Cancel, Hold, Redial, Transfer/Conference, Message, Up Arrow, and Down Arrow

• Automatic selection of prime line or ringing line

• Key selection of non-prime line

• Handset and ringer volume control

• Ringer pitch control

• Message Waiting lamp

• Headset port

• Adjustable tilt mechanism.

Mitel Networks 5215 IP Phone

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Mitel Networks 5220 IP Phone

The Mitel Networks 5220 IP Phone connects to a 10/100BaseT Ethernet network. Features o f the phone include

• Alpha-numeric LCD with contrast control

• Three softkeys for feature access

• Fourteen line keys, each with a built-in line status indicator

• Ten fixed-function keys: SuperKey, Cancel, Hold, Redial, Transfer/Conference, Message, Microphone, Speaker, Up Arrow, and Down Arrow

• Automatic selection of prime line

• Key selection of non-prime line

• Handsfree operation, group listening, and off-hook voice announce

• Handset, speaker, and ringer volume controls

• Ringer pitch control

• Message Waiting lamp

• Headset port

• Adjustable tilt mechanism.

Mitel Networks 5220 IP Phone

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Peripherals

Mitel Networks 5305 IP Office Conference Unit

The Mitel Networks 5305 IP Office Conference Unit is a high-quality conference unit that uses acoustic beam-forming technology to ensure superior performance. The unit is used in conjunction with the 5020 IP Phone and connects to the phone’s headset port. This unit is designed for optimal performance in a private office that measures 12 feet by 15 feet (3.6 meters by 4.5 meters).

Features of the conference unit include

• Full Duplex operation

• Acoustic beam-forming technology that controls near end, far end, and double talk, and also locates direction of speech

• Noise reduction and automatic gain control to eliminate background noise

• High-fidelity speaker

• Power supply from a 24 V wall adapter

• Simple installation

• Side Control Unit with Mute, Hold, and Volume controls.

The 5305 IP Conference Unit package includes a speaker unit and a side control unit. An optional mouse controller is available.

Mitel Networks 5305 IP Office Conference Unit

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Mitel Networks 5310 IP Board Room Conference Unit

The Mitel Networks 5310 IP Board Room Conference Unit is a high quality conference unit that uses acoustic beam-forming technology to ensure superior performance. The unit is used in conjunction with the 5020 IP Phone and connects to the phone through the phone’s headset port. This unit is designed for optimal performance in a room that measures 15 feet by 25 feet (4.5 meters by 7.6 meters).

Features of the conference unit include

• Full Duplex operation

• Acoustic beam-forming technology that controls near end, far end, and double talk, and also locates direction of speech

• Noise reduction and automatic gain control to eliminate background noise

• High-fidelity speaker

• Directional and Presentation Modes

• Dual color LEDs (7 on the unit, in total) for visual confirmation the unit has picked up the speaker’s voice

• Power supply from a 24 V wall adapter

• Simple installation

• Side Control Unit with Mute, Hold, and Volume controls

The 5310 IP Conference Unit package includes a 5020 IP Phone, a speaker unit, and a side control unit. An optional mouse controller is available.

Mitel Networks 5310 IP Board Room Conference Unit and 5020 IP Phone

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Attendant Consoles

At the heart of the SX-200 telephone system is the Attendant Console - a practica l, multi-u se tool that simplifies communications management in your organization.

For the Attendant, operating simplicity, innovative design, and elegant styling translate into an easy-to-read liquid crystal display, hardkeys for the most often performed functions, and softkeys for situation-dependent features, all contained in a compact package.

The Console can also be used as an economical option for a department secretary handling calls for a group of people, a maintenance console for trouble shootin g, repor t gener ation and traffic measurement, and a programming console for customer data entry.

Attendant/Secretarial. The console’s four-line, 80-character liquid crystal display (LCD) shows time and date, and call status information including the names of callers within your organization, call source and destination, and number of calls waiting to be answered. The 14 hardkeys are dedicated to standard attendant activities - answering calls, putting calls on hold, bl ocking calls, paging, releasing calls to their destination or hanging up, canceling dialed d igits, checking the status of trunk groups, and performing Attendant functions such as setting time and date, and switching to night service. Ten softkeys control access to the attendant features through blank keys on the console. The name of the feature associated with a particular key is shown on the screen only when it is available for use.

Peripherals

Maintenance. All maintenance activities - system level functions (such as setting time and

date, printer port status reporting, and monitoring diagnostics), reporting functions such as configuration, alarm status, and the display and clearance of device error s), maintena nce log functions, diagnostic functions, and traffic measurement - can be done through a Console. When the Console is being used as a maintenance console, the softkeys displayed are the ones available on a maintenance terminal. Maintenance access is password controlled.

Customer Data Entry. All Customer Data Entry (CDE) - initial system installation, moves, adds and changes, and system expansion - can be done through the Console. When the Console is being used as a CDE Console, programming is done by softkeys. As in mainten ance, access to CDE is password-controlled.

System Consoles are available in two models - the SUPERCONSOLE 1000 Console an d the SUPERSET 7000 Console. Both models support:

• Up to nine line appearances

• Eight call hold positions

• English, French, and Spanish operation

• Two headset jacks.

The SUPERSCONSOLE 1000 can directly connect two PKM 48 devices and has two blank keys on the console that are available for programming as macro keys. A macro is a series of keystrokes that you assign to a single key. Instead of repeating the keystrokes each time you want to perform a task, you can press the macro key to execute all the keystrokes at once. Macro keys may be used for transfering calls to voicemail, for recovering calls released to the wrong extension, or for one-button dialing of fr equently calle d tele phone num ber s. If the user desires more than two macro keys, the user can reprogram the Trunk Group key and the Set Page key as a macro key.

Up to 11 consoles can be connected to the SX-200 system.

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SUPERCONSOLE 1000 Attendant Console

The SUPERCONSOLE 1000 Attendant Console uses a standard twisted-pair telephone wire to interface to a DNIC circuit. The Console has a tilt display and two blank firmkeys for programming macros. The console supports up to two PKM 48 devices and has an RS-23 2C port for connecting an ASCII line printer.

SUPERCONSOLE 1000 Attendant Console

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Peripherals

SUPERSET 7000 Attendant Console

The SUPERSET 7000 Attendant Console is a DOS an d Windows™ based application running on a PC. It is equipped with a MITEL PC TALK TO card, a SUPERSET 400 ser ies handset, an extended keyboard, and a handset cradle. The PC TALK TO card uses a standard DNIC interface to communicate to the SX-200 EL/ML system. Features such as call handling, telephone directory with user status, and trunk labeling , run on the SUPERSET 7000 attendant console. The SUPERSET 7000 attendant console performs call handling functions and is similar to the SUPERCONSOLE 1000. The SUPERSET 7000 is not intended to function as a primary console. The SUPERSET 7000 functions as a secondary console.

SUPERSET 7000 Attendant Console

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SUPERSET 4000 Series Telephones

There are five SUPERSET 4000 series telephone sets:

• SUPERSET 4001 single-line telephone set

• SUPERSET 4015 multi-line telephone set with a LCD display

• SUPERSET 4025 multi-line telephone set with an enhanced LCD display

• SUPERSET 4090 two line, cordless telephone set with a LCD display

• SUPERSET 4125 multi-line telephone set with a backlit,enhanced LCD display and a built-in RS-232 interface

• SUPERSET 4150 multi-line telephone set with a backlit, touch-sensitive LCD display and a built-in RS-232 interface.

Note: The SUPERSET 400 series telephones have been discontinued, however they are still supported by the SX-200 system.

The SUPERSET 4000 Series telephone set features are described below.

Note: The SUPERSET 4090 does not have the following keys but has many of the functions described below.

Line Keys

During Customer Data Entry, a line key may be programmed a s a line appearance key, Speed Call key, direct trunk access key, multicall key, personal outgoing trunk key, or feature key.

Speed Call Keys

Program a Speed Call key on the SUPERSET 4001 telephone set to automatically dial a telephone number.

SuperKey

Use the Superkey to program line keys as feature keys or Speed Call keys. Program Name, reminder, messaging, call forwarding, calculator, ringer adjust, clean LCD, select a display language, and display programmed keys from SuperKey.

Program Key

On the SUPERSET 4001 telephone set only, use the Program key to assign a telephone number to a Speed Call key.

Flash Key

Use the Flash key on the SUPERSET 4001 telephone for feature access.

Hold Key

Press the Hold key to place your call on Hold.

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Peripherals

To retrieve a call from Hold on the SUPERSET 4001 telephone set, press the Hold key again.

To retrieve a call from Hold on a multi-line telephone set, press the line key of the line on Hold.

Microphone key

During a handsfree call, press the Microphone key to mute the microphone. Press the Microphone key again to turn muting off. The indicator lamp built into the Microphone is on when the microphone on.

Speaker key

During a call, press the Speaker key to switch from handset mode to handsfree mode. To return to handset mode, press the Speaker key again.

Softkeys

When you press the SuperKey, the softkeys provide programming functions. The function of each softkey is defined by its corresponding field on the LCD. On the SUPERSET 4150 telephone set, the softkeys are touch-sensitive areas of the LCD.The SUPERSET 4150 telephone offers full-duplex speaker-phone functionality.

Liquid Crystal Display (LCD)

The LCD displays

• Time and date while the telephone set is idle

• Softkey labels during programming and feature access

• Call status during telephone calls

• Message information

• System status messages.

To adjust the LCD contrast, press the Up Arrow and Down Arrow keys while the set is idle.

Message Waiting Lamp

The Message Waiting Lamp flashes when another telephone set has left you a Callback message. The Message Lamp is on when you call a telephone that is capable of receiving a Callback message.

Handset, Speaker, and Ringer Volume Control

The user can adjust handset, speaker, and ringer volume.

Ringer Pitch Control

The user can adjust ringer pitch.

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Line Status Indicators

The SUPERSET 4000 multi-line telephone set has each line key with a built-in line status indicator.

Headset Port

SUPERSET 4000 series telephones, except for the SUPERSET 4001, have a headset port on the base of the set.

SUPERSET 4001 Telephone

The SUPERSET 4001 telephone is a single-line, digital telephone set with

•Seven Speed Call keys

• Six fixed-function keys: Program, Hold, Flash, Message, Up Arrow, and Down Arrow

• Handset and ringer volume control

• Ringer pitch control

• Message Waiting lamp

• Adjustable tilt mechanism.

SUPERSET 4001 Telephone

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Peripherals

SUPERSET 4015 Telephone

The SUPERSET 4015 is a multiline, digital telephone set with

• Alpha-numeric LCD

• Seven line keys, each with a built-in line status indicator

• Eight fixed-function keys: SuperKey, Cancel, Hold, Redial, Transfer/Conference, Mes- sage, Up Arrow, and Down Arrow

• Automatic selection of prime line or ringing line

• Key selection of non-prime line

• Handset and ringer volume control

• Ringer pitch control

• Message Waiting lamp

• Headset port

• Adjustable tilt mechanism.

SUPERSET 4015 Telephone

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SUPERSET 4025 Telephone

The SUPERSET 4025 telephone is a multi-line, digital telephone set that comes in two versions (non-backlit and backlit). The backlit version offers backlighting in the LCD, thereby increasing visiblity in dimly lit environments. The backlighting of the SUPERSET 4025 telephone is line powered, so there is no requirement for an AC Power Adapter. Both versions have the following features:

• Alpha-numeric LCD with contrast control

• Three softkeys for feature access

• Fourteen line keys, each with a built-in line status indicator

• Ten fixed-function keys: SuperKey, Cancel, Hold, Redial, Transfer/Conference, Mes- sage, Microphone, Speaker, Up Arrow, and Down Arrow

• Automatic selection of prime line

• Key selection of non-prime line

• Handsfree operation, group listening, and off-hook voice announce

• Handset, speaker, and ringer volume controls

• Ringer pitch control

• Message Waiting lamp

• Headset port

• Adjustable tilt mechanism.

SUPERSET 4025 Telephone

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Peripherals

SUPERSET 4090 Telephone

The SUPERSET 4090 is a digital cordless telephon e equipped with a backup battery cha rging unit and a base unit.

The SUPERSET 4090 cordless can be a used as a primary set or with another SUPERSET 4000 series desk phone.You can set up Call Forward on the desk phone to send calls to the SUPERSET 4090 when you are away from your desk. You can also use a line appearance key on the SUPERSET 4090 to answer calls to the prime line on your desk phone.

The SUPERSET 4090 provides the following features:

• Ten fixed-function keys (TALK, CHAN, VOL, HOLD, MSG, LINE 1, FN, CANCEL, TR/CNF, and MUTE) and an extra personal key that you program for call forwarding or speed dialing

• Programming for Speed Dial keys and Language Selection

• A ringer on/off switch

• Status indicators for Talk, Battery level, and Lock

• Line status indicators on the two personal keys

• A 2x16 character display

• A headset port.

SUPERSET 4090 Telephone

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SUPERSET 4125 Telephone

The SUPERSET 4125 is similar to the SUPERSET 4025. The difference between the two is the ability of the SUPERSET 4125 to connect to a PC. The SUPERSET 4125 comes with MITEL TAPI Desktop software, an AC power adapter, and a RS-232 cable. The SUPERSET 4125 is a multiline, digital telephone with

• Alpha-numeric, 2 line by 20 character, backlit, and LCD with contrast control

• Three softkeys for feature access

• Fourteen line keys, each with a built-in line status indicator

• Ten fixed-function keys: SuperKey, Cancel, Hold, Redial, Transfer/Conference, Message, Microphone, Speaker, Up Arrow, and Down Arrow

• Built-in RS-232 interface

• Automatic selection of prime line

• Key selection of non-prime line

• Handsfree operation

• Handset, speaker, and ringer volume controls

• Ringer pitch control

• Message Waiting lamp

• Dedicated headset port

• Adjustable tilt mechanism.

SUPERSET 4125 Telephone

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Peripherals

SUPERSET 4150 Telephone

The SUPERSET 4150 is a multiline, digital telephone set with

• Alpha-numeric, 4 line by 40 character, backlit LCD with contrast control

• Six touch-sensitive softkey areas for feature access on the LCD

• Fourteen line keys, each with a built-in line status indicator

• Six fixed-function keys: SuperKey, Hold, Microphone, Speaker, Up Arrow, and Down

Arrow

• Automatic selection of prime line

• Key selection of non-prime line

• Handsfree operation, group listening, and off-hook voice announce

• Handset, speaker, and ringer volume control

• Ringer pitch control

• Message Waiting lamp

• Headset port

• Full duplex speaker phone functionality

• Adjustable tilt mechanism. Note: The AC power adapter provides the power for the LCD backlighting and the full

handsfree feature. If the AC power adapter is no t used, or if the AC power is cu t off, the SUPERSET 4150 backlit telephone will resort back to a standard LCD display for the LCD and have half of the duplex handsfree capability.

SUPERSET 4150 Telephone

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Programmable Key Modules

Mitel Networks 5412 Programmable Key Module

The Mitel Networks 5412 Programmable Key Module provides 12 ad ditional personal keys for a 5020 IP Phone. They can be programmed as Feature keys, Speed Call keys, Direct Station Select keys, or Line Appearance keys. Each key has a Line Status Indicator that works the same way as those on the associated phone.

The 5412 PKM unit connects to a 5020 IP Phone through a Mitel Networks PKM Interface Module (IM). The PKM IM is installed separately at the base of telephone and is only compatible with 5020 IP Phones.

Mitel Networks 5412 Programmable Key Module and 5020 IP Phone

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Peripherals

Mitel Networks 5448 Programmable Key Module

The Mitel Networks 5448 Programmable Key Module provides 48 additional feature keys for a 5020 IP Phone. They can be programmed as Feature keys, Speed Call keys, Direct Station Select keys, or Line Appearance keys. Each key has a Line Status Indicator that works the same way as those on the associated telephone. The keys can be programmed through the telephone.

The 5448 PKM unit connects to a 5020 IP Phone through a Mitel Networks PKM Interface Module (IM). The PKM IM is installed separately at the base of telephone and is only compatible with 5020 IP Phones.

Mitel Networks 5448 Programmable Key Module

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Mitel Networks 5410 Programmable Key Module

The Mitel Networks 5410 Programmable Key Module provides 12 ad ditional personal keys for a 5020 IP Phone. They can be programmed as Feature keys, Speed Call keys, Direct Station Select keys, or Line Appearance keys. Each key has a Line Status Indicator that works the same way as those on the associated phone.

The 5410 PKM unit connects to a 5020 IP Phone through a Mitel Networks PKM Interface Module (IM). The PKM IM is installed separately at the base of telephone and is only compatible with 5020 IP Phones.

Mitel Networks 5410 Programmable Key Module

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Peripherals

Mitel Networks 5415 Programmable Key Module

The Mitel Networks 5415 Programmable Key Module provides 48 additional feature keys for a 5020 IP Phone. They can be programmed as Feature keys, Speed Call keys, Direct Station Select keys, or Line Appearance keys. Each key has a Line Status Indicator that works the same way as those on the associated telephone. The keys can be programmed through the telephone.

The 5415 PKM unit connects to a 5020 IP Phone through a Mitel Networks PKM Interface Module (IM). The PKM IM is installed separately at the base of telephone and is only compatible with 5020 IP Phones.

Mitel Networks 5415 Programmable Key Module

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SX-200 General Information Guide

Mitel Networks Programmable Key Module 12

The Mitel Networks Programmable Key Module 12 (PKM 12) is a digital device which p rovides 12 additional personal keys for SUPERSET 4025, SUPERSET 4125 and SUPERSET 4150 telephones. The personal keys provide the same functionality as the Mitel Networks Programmable Key Module 48 personal keys. The keys can be programme d as

• Speed Call keys

• Feature keys

• Line Appearance keys

• Personal outgoing line keys

• Key system appearances

• Multi-call line appearances

• CO line keys

• Busy lamp field/direct station select keys.

Each personal key has a Line Status Indicator that behaves the sa me as the indicators on the SUPERSET 4000 series telephones.

The Mitel Networks Programmable Key Module 12 connects to a SUPERSET 4000 series telephone using the included modular cable, and a SUPERSET Interface Module (SIM1 or SIM2) installed in the set. The module supplies power to the PKM 12.

Note: The PKM 12 and PKM 48 are the only programmable key modules qualified by Mitel Networks for connection to SUPERSET 4000 series telephones. The PKM 12 is not designed to connect to a PKM 12 or PKM 48.

Mitel Networks Programmable Key Module 12 with Telephone

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Mitel SX-2000, SX-200 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Product Overview

History

The Theme - Flexibility, Reliability, Usability

SX-200 EL System

SX-200 ML System

SX-200 ELx Cabinet

SX-200 LIGHT Peripheral Cabinet

SX-200 SPINE Peripheral Bay

SX-200 IP Node

SX-200 EL/ML Peripheral Devices

Voice Capabilities

Data Capabilities

Supporting Applications

Voice over IP (VoIP)

Business/Commercial/Institutional

Hotel/Motel

Assisted Living

Call Management

ACD TELEMARKETER® Application

Automated Attendant

MITEL MyAttendant

FAX Tone Detection

Centralized Attendant

Centralized Voice Mail

Tenanting

MITEL Application Interface (MAI) Package

Data Switching

NuPoint Messenger

MiteI Express Messenger

MITEL TAPI Desktop Software

Mitel Networks 6100 Contact Center Solutions

Mitel Networks 6500 Speech-Enabled Applications

ISDN Support

Basic Rate Interface Card

ISDN Primary Rate Interface Card

ISDN Network Gateway (North America only)

SX-200 MyAdministrator

System Fail Transfer

Configuration

About the Main Control Card

SX-200 EL System Configuration

SX-200 EL Control Cabinet

Connecting Peripheral Bays

Connecting SX-200 IP Nodes

Maximum Number of T1 Links

SX-200 ML System Configuration

Connecting a Peripheral Bay

SX-200 ML (FD) System Configuration

SX-200 RM Peripheral Cabinet

SX-200 LIGHT Peripheral Cabinet

Peripheral Interface Cards and Modules

Digital Control and Digital Services Cards and Modules

SX-200 Wall Mount Bracket

SX-200 SPINE Bay

SX-200 SPINE Modules

Power Supplies

Bay Power Supply

Power Module II

Uninterruptible Power Supply (UPS)

System Fail Transfer

Power Supply

Transfer Relays

Loop Detector

SFT Control Leads

Power Consumption

Power Dissipation (watts)

Peripherals

Introduction

Mitel Networks 5000 Series IP Phones

Mitel Networks 5201 IP Phone

Mitel Networks 5010 IP Phone

Mitel Networks 5020 IP Phone

Mitel Networks 5215 IP Phone

Mitel Networks 5220 IP Phone

Mitel Networks 5305 IP Office Conference Unit

Mitel Networks 5310 IP Board Room Conference Unit