Mitel SX-200 User Manual
MITEL
SX-200 IP Communications
Platform
5312 IP and 5324 IP Phones
User Guide
5312/5324 IP Phones User Guide
NOTICE
The information contained in this document is believed to be accurate in all respects but is not
warranted by Mitel Networks™ Corporation (MITEL
®
). The information is subject to change without
notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or
subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or
omissions in this document. Revisions of this document or new editions of it may be issued to
incorporate such changes.
No part of this document can be reproduced or transmitted in any form or by any means - electronic
or mechanical - for any purpose without written permission from Mitel Networks Corporation.
TRADEMARKS
Mitel is a registered trademark of Mitel Networks Corporation.
Other product names mentioned in this document may be trademarks of their respective companies
and are hereby acknowledged.
Mitel 5312 IP and 5324 IP Phones
User Guide
October 2008
®,™ Trademark of Mitel Networks Corporation
© Copyright 2008, Mitel Networks Corporation
All rights reserved
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Table of Contents
ABOUT YOUR PHONE............................................................................................. 1
Ring/Message indicators .....................................................................................................4
Selecting Menu Options.......................................................................................................4
About Feature Access Codes..............................................................................................4
Line Interface Module..........................................................................................................4
TIPS FOR YOUR COMFORT AND SAFETY............................................................ 5
Don't cradle the handset!.....................................................................................................5
Protect your hearing ............................................................................................................5
Adjust the viewing angle......................................................................................................5
CUSTOMIZING YOUR 5312/5324 IP PHONE .......................................................... 6
Ringer Control......................................................................................................................6
Handset Receiver Volume Control ......................................................................................6
Speaker Volume Control......................................................................................................6
Display Contrast Control......................................................................................................6
Feature Keys .......................................................................................................................7
Language Change...............................................................................................................7
MAKING AND ANSWERING CALLS ....................................................................... 8
Make a Call - PBX ...............................................................................................................8
Make an External Call - KTS ...............................................................................................8
Make an Intercom Call - KTS...............................................................................................8
Answer a call .......................................................................................................................8
Redial...................................................................................................................................9
Speed Call Keys..................................................................................................................9
Speed Call – Personal.......................................................................................................10
Handsfree Operation .........................................................................................................10
Auto–Answer .....................................................................................................................11
Group Listen......................................................................................................................12
CALL HANDLING ................................................................................................... 13
Hold ...................................................................................................................................13
Hold and Page...................................................................................................................13
Mute...................................................................................................................................13
Handset Mute ....................................................................................................................13
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5312/5324 IP Phones User Guide
Transfer ............................................................................................................................. 14
Conference........................................................................................................................14
Conference Split (5324 IP Phone only) .............................................................................14
Add Held (5324 IP Phone only).........................................................................................14
Swap ..................................................................................................................................15
Call Forward ......................................................................................................................15
Call Forward - Remote (I am Here) ...................................................................................16
Call Forward - Forced........................................................................................................17
Call Forward - Toggle........................................................................................................17
Messaging - Advisory ........................................................................................................17
Messaging - Callback ........................................................................................................ 18
USING ADVANCED FEATURES ............................................................................19
Account Codes .................................................................................................................. 19
Callback.............................................................................................................................19
Call Park............................................................................................................................19
Call Park - System.............................................................................................................20
Call Park - Specific Orbit....................................................................................................20
Call Park - Destination Phone............................................................................................21
Call Pickup......................................................................................................................... 21
Campon.............................................................................................................................22
Do Not Disturb...................................................................................................................22
Override.............................................................................................................................22
Paging - PA........................................................................................................................22
Paging - Direct...................................................................................................................22
Handsfree Answerback to a Direct Page...........................................................................23
Paging - All Sets................................................................................................................25
Paging - Group ..................................................................................................................25
Direct Station Select/Busy Lamp Field (DSS/BLF)............................................................ 25
Direct Station Select (DSS)/Busy Lamp Field (BLF)/Call Pickup.......................................26
Direct Page/Busy Lamp Field (DP/BLF)............................................................................26
Direct Station Select (DSS)/Busy Lamp Field (BLF)/Direct Page/Call Pickup...................26
Headset Operation.............................................................................................................27
Music .................................................................................................................................27
Park and Page...................................................................................................................28
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5312/5324 IP Phones User Guide
Record a Call.....................................................................................................................29
Auto-Latch Microphone......................................................................................................30
Reminder...........................................................................................................................31
Reminder - Multiple............................................................................................................32
Call Logging (5324 IP Phone only)....................................................................................33
Phonebook.........................................................................................................................34
Call Monitoring...................................................................................................................35
Door Opener......................................................................................................................35
Night Answer .....................................................................................................................36
Date and Time Setup.........................................................................................................37
Release..............................................................................................................................37
Secure Hot Swap...............................................................................................................37
Mobile Extension ...............................................................................................................38
USING YOUR 5324 IP PHONE WITH THE 5310 IP CONFERENCE UNIT ............ 39
USING THE 5310 CONFERENCE UNIT WITH A MOUSE ..................................... 39
Turn the conference unit on and off...................................................................................39
Adjust the conference unit volume.....................................................................................39
Place the conference unit in Presentation mode...............................................................40
Exit the conference............................................................................................................40
Mute the conference unit...................................................................................................40
USING THE 5310 CONFERENCE UNIT WITHOUT A MOUSE..............................40
To start a Conference........................................................................................................40
Adjust the conference unit volume.....................................................................................40
Mute the conference unit...................................................................................................40
Exit the conference............................................................................................................40
USING THE LINE INTERFACE MODULE (5324 IP PHONE ONLY)...................... 41
LINE INTERFACE MODULE MODE .................................................................................41
FAILOVER MODE .............................................................................................................42
EMERGENCY CALLS .......................................................................................................42
USING THE MITEL IP PROGRAMMABLE KEY MODULES (5324 IP PHONE
ONLY)...................................................................................................................... 43
FEATURE ACCESS CODES ............................................................................................44
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5312/5324 IP Phones User Guide
ABOUT YOUR PHONE
The Mitel 5312 and 5324 IP Phones are full-feature, dual port, dual mode telephones that provide
voice communication over an IP network. Each features a back-lit liquid crystal display (LCD) screen,
display-assisted access to features, on-hook dialing and off-hook voice an nounce with handsfree
answerback, and a large ringing/message indicator.
The 5312 IP Phone offers 12 programmable keys, and the 5324 IP Phone offers 24 programmable
keys for one-touch feature access. Both phones provide ten fixed feature keys for convenient access
to features such as Conferencing, Redial, and many customizable user settings. The 5312 an d 5324
IP Phones support Mitel Call Control (MiNet) protocol and Session Initiated Protocol (SIP).
The 5324 IP Phone also supports modules such as the Line Interface Module, 5310 IP Conference
Unit, and the 12- and 48-Button Programmable Key Modules. The 5324 IP Phone can be used as an
ACD Agent Phone, Sub-Attendant Phone, or a Teleworker phone.
The personal key on the bottom right (5324) or bottom left (5312) is always your Prime Line; the
remaining personal keys can be programmed as:
• Feature keys (for example, Do Not Disturb). You can program feature keys from your phone
(5324 only), or using the Desktop Tool. Your administrator can also program feature keys.
• Speed Call keys. You can program speed call keys from your phone, or using the Desktop Tool.
• Line Appearances. Only the administrator can program line appearances.
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5312/5324 IP Phones User Guide
5312 IP Phone
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5324 IP Phone
5312/5324 IP Phones User Guide
Elements of Your Phone
Feature Function
1) Display
Provides a two–line, 20–character liquid crystal display (LCD) viewing area that
assists you in selecting and using phone features, accessing your voice mail,
and identifying callers. When you access the Menu key, prompts and feature
information appear on the display screen. For information on selecting menu
options, see "Selecting Menu Options" elsewhere in this guide.
2) Softkeys (5324 IP
Phone only)
Context-sensitive keys change depending on the modes of the operation and the
menu currently displayed. Softkeys enable you to easily view and select a
variety of features.
3) Ring/Message
Indicator
4) Volume, Speaker
and Mute Controls
Flashes to signal an incoming call and to indicate a message waiting in your
voice mailbox.
Provide the following audio control capability:
(UP) and (DOWN) provide volume control for the ringer, handset, and
handsfree speakers.
(SPEAKER) enables and disables Handsfree mode.
(MUTE) enables Mute, which allows you to temporarily turn your phone's
handset, headset or handsfree microphone off during a call.
5) Fixed Function
Keys
Give you access to the following phone functions:
(MENU) : provides access to menus for your phone's additional features.
Note : When navigating through Menu options, press
(MENU) to back up one menu level.
(CANCEL) : ends a call when pressed during the call, and, when you are
programming the phone, eliminates any input and returns to the previous menu
level.
(REDIAL) : calls the last number dialed.
(HOLD) : places the current call on hold.
(TRANS/CONF) : initiates a call transfer or establishes a three–party
conference call.
(MESSAGE) : provides access to your voice mailbox and flashes to notify
you of messages waiting in your voice mailbox. Note : The Ring/Message
indicator also flashes when messages are waiting.
6) Keypad Use to dial.
7) Programmable
Personal Keys and
Designation Card
Provides 12 or 24 keys that can be programmed as speed call keys, feature
keys, or line appearance keys, according to your communication needs.
Personal keys have status indicators. On a 5324 IP Phone, the bottom right
personal key is always your Prime Line key. On the 5312 IP Phone, the bottom
left personal keys is always your Prime Line key. Write the name (speed call,
feature or line appearance) of the Personal keys that you program on the
designation card (use the side of the card with the textboxes provided). Use the
slot behind the plastic cover at the bottom of the phone to remove/insert the
designation card.
8) Handsfree
Provides sound for Handsfree calls and background music.
Speaker
9) Handset
Use for handset calls. If you are in headset or handsfree mode, you do not need
to use the handset.
(CANCEL) or
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5312/5324 IP Phones User Guide
Ring/Message indicators
When indicator is it means that
Flashing rapidly Your phone is ringing
Flashing slowly A message or callback message is waiting at your phone
On Your phone is ringing another phone
Off Your phone is idle, or you are on a call
Selecting Menu Options
Because the 5324 IP Phone offers softkeys, feature availability and menu options for the 5312 and
5324 IP Phones may differ.
To select menu items on the display:
1. On a 5324 IP Phone, press the softkeys.
2. On a 5312 IP Phone, press *, 0 and # on the keypad. For example, if options *=YES 0=DEFAULT
#=NO appear and you want to select YES, press *.
Procedures in this guide show all menu selection options, where applicable—for example, "Press the
* or Yes softkey". Procedures in this guide also specify when a menu option is available on only one
of the phones—for example, "On a 5324 IP Phone only, press the Save softkey".
About Feature Access Codes
Use of some features requires dialing access codes. The codes are flexible and may be different than
those in this guide. Ask your Administrator for a list of codes you should use.
Line Interface Module
The Line Interface Module is an optional device that adds an analog phone line (POTS) capability to
your 5324 IP phone only. If Emergency Call Routing is not programmed on your SX-200 ICP, you
must use the Line Interface Module to dial emergency calls. For more information on emergency
number dialing, refer to Emergency Calls.
If you have a Line Interface Module connected to your 5324 IP Phone, all programming of the Line
Interface Module, except the Analog Key, is done by the Installer when your phone is installed. For
more information, refer to "Using the Line Interface Module" elsewhere in this guide.
Note: The 5312 IP Phone does not support the Line Interface Module.
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5312/5324 IP Phones User Guide
TIPS FOR YOUR COMFORT AND SAFETY
Don't cradle the handset!
Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle
the handset between your ear and shoulder. If you use your phone a lot, you may find it more
comfortable to use a headset. See the section on headset usage elsewhere in this guide for more
information.
Protect your hearing
Your phone has a control for adjusting the volume of the handset receiver or headset. Because
continuous exposure to loud sounds can contribute to hearing loss, keep the volume at a moderate
level.
Adjust the viewing angle
The stand built into your phone tilts to give you a better view of the keys.
To tilt your telephone for better viewing:
1. Turn the phone so that the front faces away from you.
2. Hold the base unit firmly and press the release tabs on the sides of the stand to detach the base
unit.
3. Hinge the hooks of the base unit into the notches on the back of the phone and snap into place
as follows:
• For a high–angle mount, hinge the two lower hooks into the bottom set of notches and snap
the two upper hooks into the middle set of notches.
• For a low–angle mount, hinge the two lower hooks into the middle set of notches and snap
the two upper hooks into the top set of notches.
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5312/5324 IP Phones User Guide
CUSTOMIZING YOUR 5312/5324 IP PHONE
Ringer Control
To adjust the Ringer Volume while the set is ringing:
• Press
To adjust the Ringer Pitch while the set is idle:
1. Press
2. Press # or the No softkey until "Ringer Adjust?" appears.
3. Press * or the Yes softkey twice.
4. Press
5. Press
( UP ) or ( DOWN ).
( MENU ).
( UP ) or ( DOWN ).
( MENU ).
Handset Receiver Volume Control
To adjust the Handset Receiver Volume when you are using the handset:
• Press
( UP ) or ( DOWN ).
Speaker Volume Control
To adjust the Speaker Volume when making a handsfree call or when listening to backg round music:
• Press
( UP ) or ( DOWN ).
Display Contrast Control
To adjust the Display Contrast while your set is idle:
• Press
6
( UP ) or ( DOWN ).
5312/5324 IP Phones User Guide
Feature Keys
To program some features to a personal key, you must dial a feature access code. A list of access
codes is provided elsewhere in this guide; however, the codes are flexible and may be different than
those in this guide. Ask your Administrator for a list of codes you can use.
Note: You can only program Speed Call keys using the ( MENU ) key on the 5312 IP
Phone. See Speed Call Keys for details.
To display information about a key:
1. Press
2. Press a personal key that isn't a line key.
3. Press
To program a feature key using a Feature Access Code:
1. Dial *47.
2. Press an unused personal key.
3. Dial the feature code for the desired feature key.
4. Press (CANCEL).
5. Write the feature name on the key label.
To program a personal key:
1. Press
2. Press # or the No softkey until "Personal Keys?" appears.
3. Press * or the Yes softkey.
4. Press a personal key that isn't a line key.
5. Press * or the Change softkey.
6. Press # or the No softkey until the desired feature appears.
7. Press * or the Yes softkey.
8. On a 5312 IP Phone only, press # to save the feature under the chosen key.
( MENU ).
( MENU ).
( MENU ).
9. Press
10. Write the feature name on the key label.
( MENU ), or press another personal key and proceed to program another feature.
Language Change
To change the display language:
1. Press
2. Press # or the No softkey until "Language?" appears.
3. Press * or the Yes softkey.
4. Press * or the Change softkey.
5. Press # or the No softkey until the desired language appears.
6. Press * or the Yes softkey.
( MENU ).
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5312/5324 IP Phones User Guide
MAKING AND ANSWERING CALLS
If your telephone system operates as a private branch exchange (PBX), the Prime Line can be used
for both incoming and outgoing calls. Outgoing calls on a PBX system require dialing a line access
code (usually 9) followed by the telephone number. In a key telephone system (KTS), the Prime Line
is used for internal (Intercom) calls only. Outgoing calls require the use of Line keys.
Make a Call - PBX
1. Lift the handset.
2. Do one of the following:
• Dial the extension number or a line access code (usually 9) and the telephone n umber for an
outside call.
• Press a Speed Call key.
Make an External Call - KTS
1. Lift the handset.
2. Press a Line key.
3. Do one of the following:
• Dial the telephone number.
• Press a Speed Call key.
• Press
(REDIAL).
Make an Intercom Call - KTS
An Intercom call is a call between two extensions which either pages or rings the called extension.
To switch between a ringing intercom call to a paged intercom call:
1. Make a call.
2. Do one of the following while listening to ringback tone:
• Press the Direct Page feature key.
• Dial *48.
Answer a call
Do one of the following:
• Lift the handset.
• Press
• Press the flashing Line appearance key and lift the handset.
• Press the flashing Line appearance.
• Note: The Auto-Latch Microphone feature described elsewhere in this guide allows you to
answer and respond to internal calls handsfree.
( SPEAKER ).
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5312/5324 IP Phones User Guide
Redial
To redial the last number that you manually dialed:
1. Lift the handset (optional).
2. Press
( REDIAL ).
Speed Call Keys
You may use Speed Call Keys to make a call or to send a string of digits during a call (press a Speed
Call Key during a call to send a multi–digit password, for instance).
To dial a stored Speed Call number:
1. Lift the handset (optional).
2. Press a Speed Call key.
To store a Speed Call number:
1. Press
2. Press # or the No softkey until "Personal Keys?" appears.
3. Press * or the Yes softkey.
4. Press a personal key that isn't a line key.
5. Press * or the Change softkey
6. On a 5324 IP Phone only, press the Yes softkey.
7. Do one of the following:
• To enter a new number, dial the number (press
( MENU ).
one–second pause during dialing; press
pause.)
( HOLD ) between digits to create a
( HOLD ) more than once to lengthen the
• To enter a trunk flash, press
information about the use of this feature.)
• To enter the last number dialed, press
8. On a 5312 IP Phone only, press the personal key again.
9. Do one of the following:
• To make the number private, press * or the Priv softkey
• To keep the number visible, press # or the Save softkey.
10. Press
( MENU ).
( TRANS/CONF ). (See "Trunk Flash" for more
( REDIAL ).
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5312/5324 IP Phones User Guide
Speed Call – Personal
To dial a stored personal Speed Call number:
1. Lift the handset.
2. Dial *52.
3. Enter an index number between 1 and 5.
To store a personal Speed Call number:
1. Lift the handset.
2. Dial the appropriate feature access code.
3. Enter an index number between 1 and 5.
4. Dial the number to be stored (press
pause during dialing; press
5. Hang up.
( HOLD ) more than once to lengthen the pause.)
( HOLD ) between digits to create a one–second
Handsfree Operation
To use Handsfree to make a call:
1. If you want to use a Non–Prime Line, press a Line Appearance key.
Note: Your administrator must program Line Appearances to your phone.
2. Dial the number.
3. Begin speaking when the called party answers. Your phone's Han dsfree microphone and
Handsfree speaker transmit and receive audio.
To use Handsfree operation to answer calls:
1. Press the flashing line key.
2. Begin speaking. Your phone's Handsfree microphone and Handsfree speaker transmit and
receive audio.
To hang up while using Handsfree operation:
• Press
( SPEAKER ).
To turn Mute on during Handsfree operation:
• Press
To turn Mute off and return to conversation:
• Press
To disable Handsfree operation:
• Lift the handset.
10
( MUTE ).The Mute key light turns ON.
( MUTE ).The Mute key light turns OFF.
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