Mitel SX-100 User Manual

User

Gu.ide

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Introduction

Welcome to the Mite1 SUPERSWITCH@ system.

In the days ahead, you’ll be able to explore the many

features provided with your system.

With the SUPERSET qTM telephone set, you’ll discover that advanced call-handling is only a touch-of-abutton away.

We’ve prepared this guide so that you’ll know exactly how to use the SUPERSET 3TM or SUPERSET 4 set.

The features available on your system have been specially selected by your company and may not include all the features described in this guide.

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SUPERSET 4

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Contents

Your SUPERSET 4

Overview

Line Select Keys

Line Displays Handsfree Operation Placing a Call

Answering Calls

Placing a Call on Hold

Transferring Calls

Finishing Calls

Speed Calling

Conference Calls UCD Agent

Sub-attendant And More!

ADD HELD

BACKGROUND MUSIC

CALLBACK CALL FWD CAMP ON CANCEL CONF

HANG-UP

MSG

NAME

NIGHT ANS

OVERRIDE

PAGE

PRIVACY REL

PROGRAM

REDIAL

RELEASE

REMINDER

SEND MSG SPEED CALL SPLIT SWAP SWAP CAMP ON TRANSCONF

1:FWD

2:N0 DIST’B 3:AUT0 ANS 4:MSG 5:ACC

Page

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Your SUPERSET 4

.._. ,.

Overview

1 Speaker Volume Control

Used to increase or decrease the speaker volume.

2 Ringer Volume Control

Increases or decreases the ringer volume.

3 Line Status Display

Used to display status of the line assigned to the corresponding key.

4 Speed Call Keys and Line Select Keys

These keys may be assigned as internal or outgoing lines. The remaining keys can be used as speed call keys.

5 Hold Key

Used to place a line on hold.

6 Feature Display

A liquid crystal display used to display prompts and messages.

7 Feature Keys

Six unmarked feature keys used to activate the corresponding feature named in the feature

display.

_ I

6 Microphone

A sensitive microphone for handsfree set operation.

9 Ringer Pitch Control

Used to adjust the pitch of the ringer, making it easy to identify your set when it’s ringing. Accessible through a hole in the base of the set, the control can be adjusted with a screwdriver.

10 Supplementary Feature Keys

display Used in conjunction with other keys to display saved numbers, call forward settings, identities of lines and calling or camped-on parties. To clear the display, press EXIT feature key.

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select features Used to select and enable or disable supplementary features in the features display.

speaker on/off Used for handsfree SUPERSET 4 set operation.

mic. on/off

Used to switch the microphone ON or OFF.

Dial Key Pad

A standard 12-key telephone dial pad.

Handset

Used for private conversations.

Speaker

Both ringer and voice outputs share the same speaker. There are separate volume controls for ringer and voice.

:: i.

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Your SUPERSET 4 (cont’d)

Line Select Keys

Normally, when you lift the handset or press the speaker on/off key, your own line is selected

automatically. To place or answer a call on a different line, press

appropriate line select key. You may have lines on your set which are assigned to other sets. Your conversations on these lines will be private, unless you add another user to the conversation by using system feature.

Line Displays

the

When a line is

Idle

Called (incoming call) Busy

Busy at another extension

On Hold

On Hold at another extension

the line status display appears as shown below

q q

Alternating

a 0 a q Flashing q

0 Flashing

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Handsfree Operation

To change from handset to speaker operation

Press the speaker on/off key (1) and replace handset

Continue your conversation handsfree.

To change from speaker to handset operation

Lift the handset

The speaker and microphone are now disabled.

To consult privately during speaker operation

Press microphone on/off (2)

Speaker is still in use but microphone is now disabled.

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Placing a Call

‘o place a call to another extension

Obtain dial tone

Lift handset,

or press speaker on/off key (1)

and either dial extension number, or press a speed call key

if the number has been saved for speed calling.

(2)

or dial the required number

without lifting the handset.

‘o place a call to another extension - Intercom

Press an intercom speed call key

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Placing a Call

To place a call to an outside number

Obtain dial tone

Lift handset,

or press speaker on/off key (1)

and either dial extension number or press a speed call key (2)

if the number has been saved for speed calling.

or press REDIAL (3)

if the number is the last number you dialed.

or press CALL (4)

if you are returning a call in response to a message.

If your own line is free, the line is selected

automatically; otherwise select a free line select

key (2) and dial a number from the Dial Key Pad. If the line indicator next to the line select key is lit,

someone else is using that line.

or dial the required number

without lifting the handset.

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Answering Calls

/hen a new call arrives at your set, the appropriate line status display

ashes and the set may ring.

-0 answer a call

Either lift the handset

and speak with the caller privately.

or press the speaker on/off key (1)

and speak with the caller in handsfree mode.

or press the flashing line select key (2)

and speak with the caller in handsfree mode.

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Placing a Call on Hold

To place a call on hold

Advise the caller Press the hold key (1)

The indicator lamp next to the line on hold flashes.

To retrieve a call from hold from another SUPERSET 4 set with that line appearance

Press appropriate flashing line select key

(2)

You are connected to the held call.

Note: You may dial a call pickup code.

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llansferring Calls

o transfer a caller to another extension

Advise caller of pending transfer.

Press TRANSKONF (1)

The call is placed on temporary hold.

Dial the number manually from the dial key pad

or press appropriate speed call key (2)

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Transferring Calls

If the selected extension is ringing or busy and you do not wish to stay on the line

Press RELEASE (3)

The caller is transferred to the ringing extension. The user of the busy extension hears two quick beeps

indicating the waiting call. When the busy extension user hangs up, his/her phone rings and the waiting call is connected automatically.

If there is no answer after a time-out period, the transferred call returns and rings your extension.

If you wish to stay on the line

Wait until the ringing extension is answered.

Speak with the extension user Press speaker on/off key (4)

if you are in handsfree mode,

or replace handset

The call is transferred.

To retrieve a held call

Press CANCEL

You are reconnected with the held call.

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Finishing Calls

-0 finish a call

Replace handset or press speaker on/off key (1)

if speaker is in use.

or press HANG-UP (2)

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Speed Calling

Frequently used extension or outside telephone numbers may be saved

for automatic dialing.

To organize a number for speed calling

Before you save a number, follow the given example and write down long numbers exactly as you would dial them.

For example, a typical long-distance telephone number would be dialed as follows:

9 + 1 + 613 + 5550000

( ( L-‘z2T&yAY;;;e;ber

outside line access number

These special codes can be inserted into the saved telephone number:

*cl - Used to suspend speed dialing for 5 seconds to

all telephone-exchange equipment, to prepare for reception of more digits.

*2 - Used to wait for dial tone. (You may find that in

some areas, >kl is more useful than >k2.)

*3 - Used to insert a predialed sequence. This code

must be followed by a l-digit number (l-9) that specifies the quantity of digits to be dialed manually.

>k5 - Used for an intercom number. Dial the

extension number of another SUPERSET, plus

>k5. These calls are routed to the other set’s

speaker, even if the set is busy.

Note:

If your system has the ARS feature, do not

store >k codes for outside numbers.

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Speed Calling (cont’d)

The following example illustrates the use of >le3. The general number for directory assistance is:

1 -I- (area code) + 5551212

The area code determines which area you are making the inquiry in, and is unknown until you require

assistance. With the set, you can save the number and make use of the >le3 code to suspend dialing until

you dial the area code from the keypad.

In this case, write down the number

9 + 1 + >k3 + 3 + 5551212

where,

>le3 suspends dialing until you’ve dialed the area

code from the keypad.

3 tells the set to wait for three digits to be

dialed manually.

After pressing a key with >le3 saved in the number, you hear a beep prompting you to dial digits manually. If the digits you dial are less than the quantity specified when the number was saved, press

# and dialing will begin.

Based on the above example, if you want to call the Toronto directory assistance.

Press appropriate speed call key

Listen for beep.

Dial 416

- the Toronto area code. The system dials 9 1 416 5551212 automatically.

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To use a speed call key

Press a speed call key (3)

The stored number is dialed for you automatically.

To assign a speed call key

Press PROGRAM (1) Press SPEED CALL (2) Press required speed call key (3) Enter digits to be saved

from the dial key pad.

Press EXIT (1)

to abandon the new entry leaving the previously saved number intact.

Press SAVE (5)

The new number is now saved.

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Conference Calls

A conference call may include up to seven parties.

To set

a conference call

Press TRANWCONF (1)

The call is placed on temporary hold.

Dial extension number using dial key pad or press required speed call key (2)

If the number is busy or unanswered, press CANCEL (3) to retrieve the held call.

If the number is ringing, wait until the ringing

telephone is answered.

Press CONF (1)

You now have a conference.

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Conference Calls

,.--I-

To speak privately with one party in a conference

Press SPLIT (4)

You are connected to one party and the other party is

placed on temporary hold.

To alternate between callers

Press SWAP (4)

You are connected to the held party and the other caller is placed on temporary hold.

To exit from a conference call

Replace handset or press HANG-UP (5) or press speaker on/off key (6)

if in handsfree mode. You are released from the call. The callers are connected together.

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UCD

Agent

Incoming calls

If you are part of an agent group, calls will arrive at

your set automatically. You can assign an account code to a call. To stop receiving calls temporarily use the Do Not

Disturb feature.

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Sub-attendant

As a sub-attendant, you may be required to store and take messages for SUPERSET 3 or regular telephone users.

To store messages

Press PROGRAM

Press MSG

Dial message number (01-15)

Note: 01 to 08 are already programmed for you.

You can create messages using the letters on the keypad.

Each message can be up to 13 characters long including spaces.

Press the key associated with the first letter of your message

Since each key is associated with three letters, press the key up to three times to display the required letter.

When that letter is displayed, press the NEXT key.

Repeat this operation for each letter in your message.

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