USER GUIDE
Notice
The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks®
Corporation. The information is subject to change without notice and should not be construed in any way as a commitment by Mitel
Networks or any of its affiliates or subsidiaries. Mitel Networks and its affiliates and subsidiaries assume no responsibility for any
errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate any such
changes.
Nothing in this document may be reproduced in any manner, either wholly or in part for any use whatsoever, without written
permission from Mitel Networks Corporation.
S
IMPORTANT! This telephone is NOT suitable for direct connection to the public-switched telephone network. Connect the telephone
to a Mitel Networks telephone system only.
™ Copyright© 2001, Mitel Networks Corporation. All rights reserved. Printed in Canada.
UPERSET
Contents
ABOUT YOUR PHONE
TIPS FOR YOUR COMFORT AND SAFETY
Don't cradle the handset! 1
Protect your hearing 1
Adjusting the viewing angle 2
Changing Handsets 3
CUSTOMIZING YOUR PHONE
Ringer Control 4
Handset Receiver Volume Control 4
MAKING AND ANSWERING CALLS
Make a Call 4
Answer a Call 4
Redial 5
Redial - Saved Number 5
Speed Call Keys 5
Speed Call - Personal 6
1
1
4
4
-i-
CALL HANDLING
Hold 6
Transfer 7
Conference 7
Conference Split 7
Broker's Call 7
Call Forward 8
Call Forward - I Am Here 9
Call Forward - End Chaining 9
Call Forward - Override 9
Messaging - Callback 10
6
USING ADVANCED FEATURES
Account Codes 10
Callback 11
Call Park 11
Call Pickup 11
Campon 12
Do Not Disturb 12
Override 13
Paging 13
Direct Paging 13
Trunk Flash 13
USING MLPP
FEATURE ACCESS CODES
10
14
16
-ii-
ABOUT YOUR PHONE
The SUPERSET 4001 has six fixed-function keys ( PROGRAM, MESSAGE,
HOLD/RETRIEVE, FLASH, , ) and seven personal keys. A personal key
can be programmed to dial a Speed Call number or a feature access code.
Your telephone also features a large Message Indicator.
Telephone status indicators
When line is the indicator is
Idle Off
Busy On
Ringing Flashing slowly
On hold at your set Flashing rapidly
On hold at another set Flashing slow on/fast off
TIPS FOR YOUR COMFORT AND SAFETY
Don't cradle the handset!
Prolonged use of the handset can lead to neck, shoulder, or back discomfort,
especially if you cradle the handset between your ear and shoulder. If you
use your phone a lot, you may find it more comfortable to use a headset.
See the section on headset usage elsewhere in this guide for more
information.
Protect your hearing
Your phone has a control for adjusting the volume of the handset receiver or
headset. Because continuous exposure to loud sounds can contribute to
hearing loss, keep the volume at a moderate level.
-1-
Adjusting the viewing angle
The stand built into your phone tilts to give you a better view of the keys.
To tilt your telephone for better viewing:
1. Press the tilt-release paddle on the telephone base.
2. Tilt your telephone to the desired angle.
3. Release the tilt-release paddle.
-2-
Changing Handsets
Your SUPERSET 4001 telephone is compatible with several specialty
handsets. To remove the handset shipped with your set from the handset
cord:
1. Bend a paper clip to produce approximately 4 cm (1.5 in.) of straight
wire.
2. On the handset, locate the plastic groove leading into the handset jack.
The groove is on the side of the jack that is closest to the handset
microphone.
3. Slide the end of the wire into the handset jack along the groove until it
stops underneath the handset cord clip.
4. While gently pulling on the handset cord, use the wire to pry the clip
upward. The cord will separate from the handset.
5. Store the original handset in a safe place.
-3-
CUSTOMIZING YOUR PHONE
Ringer Control
To adjust the Ringer Volume while the set is ringing:
z
Press or .
To adjust the Ringer Pitch:
1. Lift the handset.
2. Dial 83.
3. Press 33.
4. Press or .
5. Hang up.
Handset Receiver Volume Control
To adjust the Handset Receiver Volume when you are using the
handset:
z
Press or .
MAKING AND ANSWERING CALLS
Make a Call
1. Lift the handset.
2. Dial the number.
OR-
Press a Speed Call key.
Answer a Call
z
Lift the handset.
-4-
Redial
To redial the last number that you manually dialed:
1. Lift the handset.
2. Dial *01.
Redial - Saved Number
To save the last number that you manually dialed:
1. Lift handset.
2. Dial **79.
To Redial a saved number:
1. Lift handset.
2. Dial *6*.
Speed Call Keys
To dial a stored Speed Call number:
1. Lift handset.
2. Press a Speed Call key.
To store a Speed Call number:
1. Press PROGRAM.
2. Press the desired Speed Call key.
3. Dial the number to be stored.
Press HOLD/RETRIEVE between two digits to enter a 2-second
pause in dialing.
Press FLASH to enter a trunk flash. (See "Trunk Flash" for more
information about the use of this feature.)
4. Press PROGRAM.
-5-
Speed Call - Personal
To dial a stored personal Speed Call number:
1. Lift handset.
2. Dial 58.
3. Enter an index number between 00 and 09.
To store a personal Speed Call number:
1. Lift the handset.
2. Dial **1.
3. Enter an index number between 00 and 09.
4. Dial the number to be stored.
Press HOLD/RETRIEVE between any two digits to enter a 2-second
pause in dialing.
5. Hang up.
CALL HANDLING
Hold
To place a call on Hold:
z Press HOLD/RETRIEVE.
To retrieve a call from Hold:
z Press HOLD/RETRIEVE.
To retrieve a call that has been placed on Hold at another station:
1. Lift the handset.
2. Dial **1.
3. Dial the number of the extension that placed the call on Hold.
-6-
Transfer
g
To Transfer an active call:
1. Press FLASH.
2. Dial the number of the third party.
3. Do one of the following:
To complete the Transfer, hang up.
To announce the Transfer, wait for an answer, consult, and then han
up.
To cancel the Transfer, press FLASH and dial *1.
Conference
To form a Conference when a two-party call is already in place, or to
add another party to an existing Conference:
1. Press FLASH.
2. Dial the number of the next party.
3. Wait for an answer.
4. Press FLASH.
5. Dial *4.
To leave a Conference:
z Hang up.
Conference Split
To Split a Conference and speak privately with the original party:
1. Press FLASH.
2. Dial *41.
Broker's Call
To call another party when you are in an established two-party call:
1. Press FLASH.
2. Dial the number.
To alternate between the two parties:
z
Press FLASH.
-7-
Call Forward
To program and activate Call Forward:
1. Lift the handset.
2. Do one of the following:
To redirect all calls, dial *8.
To redirect all calls when your telephone is busy, dial **70.
To redirect internal calls when your telephone is busy, dial 63.
To redirect external calls when your telephone is busy, dial 62.
To redirect all calls when you don't answer, dial **71.
To redirect internal calls when you don't answer, dial 65.
To redirect external calls when you don't answer, dial 66.
3. Dial the destination number.
4. Hang up.
To cancel individual Call Forward types:
1. Lift the handset.
2. Do one of the following:
To cancel the redirect of all calls, dial #8.
To cancel the redirect of calls when your telephone is busy, dial
**72.
To cancel the redirect of calls when you don't answer, dial **74.
3. Hang up.
To cancel all Call Forward types:
1. Lift the handset.
2. Dial ##8.
3. Hang up.
-8-
Call Forward - I Am Here
To forward calls from a remote station to your current location:
1. Lift the handset.
2. Dial **8.
3. Dial the extension of the remote station.
4. Hang up.
To cancel Call Forward - I Am Here from the station that set the
remote forwarding:
1. Lift the handset.
2. Dial **77.
3. Dial the extension of the remote station.
4. Hang up.
To cancel Call Forward - I Am Here from the station that was
forwarded:
1. Lift the handset.
2. Dial #8.
3. Hang up.
Call Forward - End Chaining
To ensure that calls do not get forwarded again by the destination
number:
1. Lift the handset.
2. Dial 64.
3. Hang up.
To again allow calls to be forwarded by the destination number:
1. Lift the handset.
2. Dial **73.
3. Hang up.
Call Forward - Override
To override Call Forward and ring a station:
1. Lift the handset.
2. Dial *1*.
3. Dial the extension number.
-9-
Messaging - Callback
To leave a Callback Message on a telephone when you hear busy or
ringback tone:
z Press MESSAGE.
To respond to a Message Waiting condition on your telephone:
1. Lift the handset.
2. Press MESSAGE.
USING ADVANCED FEATURES
Account Codes
To use Forced Account Codes:
1. Lift the handset.
2. Dial the Account Code digits.
3. Press #.
To enter an Account Code during a call:
1. Press FLASH.
2. Dial **3.
3. Dial the Account Code digits.
4. Press #.
5. Press FLASH.
-10-
Callback
To request a Callback when you reach a busy or unanswered station:
1. Dial 1.
2. Hang up.
To answer a Callback:
z Lift the handset.
To cancel a Callback:
1. Lift the handset.
2. Dial *1#.
3. Dial the number of the called station.
4. Hang up.
To cancel all Callbacks:
1. Lift the handset.
2. Dial #1.
3. Hang up.
Call Park
To retrieve a call parked by the attendant:
1. Lift the handset.
2. Dial *23.
3. Dial the Console ID and the Hold Slot number.
Call Pickup
To answer a call that is ringing at another station in your Pickup
Group:
1. Lift the handset.
2. Dial *6.
To answer a call that is ringing at a station not in your Pickup Group:
1. Lift the handset.
2. Dial **6.
3. Dial the number of the ringing station.
-11-
Campon
To Campon to a busy station:
z
Dial 3.
-OR-
Wait for the time-out period to expire.
To retrieve a call when you hear Campon tone:
z
Press FLASH.
The current call is put on hold. You are connected to the waiting call.
Do Not Disturb
To activate Do Not Disturb:
1. Lift the handset.
2. Dial *5.
3. Hang up.
To deactivate Do Not Disturb:
1. Lift the handset.
2. Dial #5.
3. Hang up.
To activate Do Not Disturb from a remote station:
1. Lift the handset.
2. Dial **5.
3. Dial the number of the station to which Do Not Disturb is to apply.
4. Hang up.
To deactivate Do Not Disturb from a remote station:
1. Lift the handset.
2. Dial ##5.
3. Dial the number of the station with Do Not Disturb activated.
4. Hang up.
-12-
Override
To use Override when you encounter busy or DND tone:
z
Dial 2.
Paging
To use Paging:
1. Lift the handset.
2. Dial **9.
3. Dial the Paging zone number (if required).
4. Make the announcement.
Direct Paging
Direct Paging allows you to page a party through their telephone speaker. If
the paged party has Off-Hook Voice Announce enabled, the page will be
heard even when the party is on a handset or headset call.
To page a party:
1. Lift the handset.
2. Dial *37.
3. Dial the extension number.
4. Speak to the dialed party after the tone.
To answer a Direct Page (indicated by a single burst of tone):
z
Lift handset.
Trunk Flash
The Trunk Flash feature allows you to access Centrex features (if available)
while you are talking on an outside call.
To flash a trunk while talking on an outside call:
1. Press FLASH.
2. Dial *57 for a single flash or *56 for a double flash.
3. Wait for dial tone.
4. Dial the Centrex feature access code.
-13-
USING MLPP
Multi-Level Precedence and Preemption (MLPP) facilitates emergency
communications for the military. MLPP enables authorized users to specify a
precedence level when making a call, and to preempt calls with a lower
precedence level.
To make a precedence call:
1. Dial the precedence access digit (a number between 2 and 9). Wait for
dial tone to end.
2. Dial the appropriate precedence level digit (a number from 0 to 3, such
as 1 for Flash). Note that if you have chosen a higher precedence level
than you are authorized to use, the system either routes the call to an
announcement or you hear an error tone.
3. Dial the ARS leading digit (if necessary) and the destination telephone
number (for example, 7-555-1234). If the destination is idle, the phone
will ring and you will hear the Precedence Ringback tone. If the
destination is busy and preemption is successful, you will hear silence
until the called party acknowledges preemption by hanging up. You will
then hear the Precedence Ringback tone. The preempted parties will hear
the Preemption tone.
4. If the destination is busy and preemption is unsuccessful, you will receive
a Blocked Precedence Announcement (BPA). If you get BPA, hang up and
then retry the call at a higher precedence level if you are authorized to
do so. If you get BPA and cannot retry the call at a higher precedence
level, you can call MLPP attendant and ask the attendant to place the call
for you.
5. Once you are connected, carry on your conversation. During the call,
your telephone set will display both the precedence of the call and its
duration.
6. When you finish the call, hang up.
-14-
To answer a precedence call:
r
If your telephone is idle and you receive a call with a precedence level highe
than routine, you will hear the MLPP precedence ring. If your telephone has
a display, it will indicate the precedence level of the incoming call.
1. When you hear the MLPP precedence ring (short ring, very short pause,
short ring, long pause), answer the telephone. As you talk, the display
indicates the precedence level of the call as well as the duration of the
call.
2. When you have finished the call, hang up.
To respond to preemption:
z
If you are engaged in a call and hear a continuous preemption warning
tone, a call of higher precedence is attempting preemption. Hang up
immediately, wait for an MLPP ring, and then answer the telephone.
As you talk, the display indicates the priority of the call as well as the
duration of the call.
z
If you are engaged in a call and hear three seconds of preemption tone, it
means that the person you were talking to has been preempted. You
should hang up. You may place another call if required.
-15-
FEATURE ACCESS CODES
Tone Demonstration 83
Last Number Redial *01
Save Last Number **79
Repeat Last Number Saved *6*
Personal Speedcall - Invoke 58
Personal Speed Call - Upper Range Index Number 09
Call Hold - Remote Retrieve **1
Call Hold - Retrieve *1
Conference Call *4
Conference Call Split *41
Call Forwarding - Follow Me *8
Call Forwarding - Busy (External & Internal Source) **70
Call Forwarding - Busy (Internal Source) 63
Call Forwarding - Busy (External Source) 62
Call Forwarding - No Answer (External & Internal Source) **71
Call Forwarding - No Answer (Internal Source) 65
Call Forwarding - No Answer (External Source) 66
Cancel Call Forwarding Follow Me #8
Cancel Call Forwarding - Busy (External & Internal Source) **72
Cancel Call Forwarding - No Answer (External & Internal
Source)
Cancel All Forwarding ##8
Call Forwarding - I Am Here **8
Cancel Call Forwarding Follow Me - Remote **77
Call Forwarding - End Chaining 64
Cancel Call Forwarding - End Chaining **73
Call Forwarding - Override *1*
Account Code **3
Callback - Setup 1
Callback - Cancel Individual *1#
Callback - Cancel #1
Call Park - Remote Retrieve *23
**74
Call Pickup - Dialed *6
Call Pickup - Directed **6
Camp on - Setup 3
Do Not Disturb *5
Do Not Disturb - Cancel #5
-16-
FEATURE ACCESS CODES ( continued )
Do Not Disturb - Remote **5
Do Not Disturb - Cancel Remote ##5
Override <single digit only> 2
Loudspeaker Paging **9
Direct Page *37
Trunk Single Flash *57
Trunk Double Flash *56
-17-
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