Mitel Superconsole 2000 User Guide
8VHU*XLGH
for SX-2000 Superconsole 2000
Notice to Canadian Customers
This Class B digital apparatus complies with Canadian
standard ICES-003.
Notice to U.S. Customers
This equipment has been tested and found to comply with the
limits for a Class B digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is
operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the instruction
manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential
area is likely to cause harmful interference in which case the
user will be required to correct the interference at his own
expense.
Notice to Customers in EU Countries
If the CE mark appears on this product it indicates that this
product is in compliance with the 89/336/ EEC EMC directive,
Class B emissions. It also indicates that this product complies
with 73/23/EEC Low Voltage directive.
IMPORTANT! This device is designed for connection to a
MITEL telephone system. DO NOT connect directly to the
public-switched telephone network.
® Trademark of MIT EL Corporation
© Copyright 1999, MITEL Corporation
All Rights Reserved. Printed in Canada
Contents
Getting Started ................................................................................3
Introduction .......................................................................................................... 4
Console Components .............................................................................................4
Console Screen......................................................................................................5
Console Keypad ..................................................................................................... 6
Softkeys (F1 – F12) ................................................................................................ 7
Handset and Cradle............................................................................................... 7
Starting and Closing the Superconsole 2000 ......................................................... 8
Adjusting the Console............................................................................................ 9
Call Handling Basics.....................................................................13
Answering Calls................................................................................................... 14
Dialing Telephone Numbers................................................................................. 16
Extending (Transferring) Calls ............................................................................. 18
Holding and Retrieving Calls................................................................................ 20
Conference Calls.................................................................................................. 21
Answering Recalls................................................................................................ 22
Recovering the Last Released Call........................................................................ 22
Advanced Features .......................................................................25
Account Codes..................................................................................................... 26
Bulletin Board ..................................................................................................... 26
Call Answering Priority........................................................................................ 27
Call Park ............................................................................................................. 28
Call Waiting Threshold ........................................................................................ 29
Cancel Call Forwarding ....................................................................................... 29
Contents ▼ iii
Clear All Features................................................................................................ 29
Data Calls............................................................................................................ 30
Day and Night Service ......................................................................................... 31
Do Not Disturb (Extensions) ................................................................................ 32
Feature Access Codes .......................................................................................... 33
Firmkey Programming ......................................................................................... 33
Message Waiting.................................................................................................. 34
Operator Absent/Present Status.......................................................................... 35
Override............................................................................................................... 35
Paging ................................................................................................................. 36
Phone Book ......................................................................................................... 37
Scratch Pad......................................................................................................... 38
Serial Call............................................................................................................ 38
Trunk Group Status Display................................................................................ 39
System Speed Call ............................................................................................... 40
Tone Signaling..................................................................................................... 40
Hotel/Motel Features...................................................................... 43
Displaying and Changing Room Information........................................................ 44
Searching for Rooms............................................................................................ 45
Changing Room Occupancy and Condition Status............................................... 45
Checking-In/Checking-Out ................................................................................. 46
Setting and Clearing Wake-up Calls .................................................................... 46
Setting Call Restrictions ...................................................................................... 47
Blocking Room-to-Room Calls ............................................................................. 47
Monitoring Guest Rooms ..................................................................................... 48
Clearing the Message Register ............................................................................. 48
Printing Reports .................................................................................................. 48
iv ▼ Contents
Reference....................................................................................... 51
Superset 700 vs. Superconsole 2000................................................................... 52
Keyboard changes................................................................................................ 52
Screen changes.................................................................................................... 53
New features........................................................................................................ 53
Discontinued/Changed Features......................................................................... 53
Alarms................................................................................................................. 54
Alarm types ......................................................................................................... 54
Greetings............................................................................................................. 54
Rerouted Calls..................................................................................................... 55
Class of Restriction.............................................................................................. 56
Class of Service.................................................................................................... 56
Feature Access Codes .......................................................................................... 57
Glossary .............................................................................................................. 58
Hunt Groups ....................................................................................................... 60
Paging Zones ....................................................................................................... 60
System Speed Call List ........................................................................................ 61
System Messages................................................................................................. 62
Telephone Directory............................................................................................. 68
Trunk Numbers................................................................................................... 68
Index...............................................................................................69
Contents ▼ v
Getting Started
Getting Started
Contents
Introduction ........................................................................................................................ 4
Console Components........................................................................................................... 4
Starting and Closing the SUPERCONSOLE 2000..................................................................8
Adjusting the Console .........................................................................................................9
Getting Started ▼ 3
Introduction
The Mitel Superconsole 2000 is an attendant console and PBX
administration application for the SX-2000 telephone system. It
features a specialized keypad and an intuitive user interface for
smooth, efficient call handling.
A note about feature availability
The features available on your telephone system have been
selected by your company and may not include all the features
described in this guide.
Before you begin using the console
Take a few minutes to explore this guide — it contains all the
information you need to operate the Superconsole 2000.
The first section introduces you to the console. You will learn
about the console keypad and what the Function keys on the
computer keyboard do. You will also learn about the console
screen and how to interpret the information it displays.
If any problems occur while you are using the console, contact
your communications department for assistance.
Are you an experienced Superset 700™ user?
The Superconsole 2000 will look familiar to users of the
Superset 700 at tend ant co nsole. The cons oles also wo rk alike –
enough that experienced Superset 700 users can probably begin
handling calls with the Superconsole 2000 right away. Still, it may
help to read the sect ion of pa ge 52, wh ich de scri bes th e differ ence s
between the conso les.
Console Components
Your Superconsole 2000 Attendant Console consists of a
personal computer (PC) with monitor, a standard computer
keyboard, a keypad, a mouse and a handset with cradle.
The monitor displays call-handling prompts and call status
information. Use the keypad for all call-handling functions,
including dialing. The handset (or optional headset) is for talking
with callers.
You use the computer keyboard to find entries in the Phone Book
or to type in the Scratch Pad or Bulletin Board. The Function
keys (F1, F2, F3, etc.) at the top of the keyboard execute the
softkey commands that appear on the screen.
Conventions used in this guide
Throughout this guide, the fixed-function keys and firmkeys
(both key types are explained later in this section) are in bold
type—for example, Answer or Release.
Softkey commands that appear on your screen and correspond to
the Function keys (F1, F2, F3, etc.) at the top of your keyboard
are shown in brackets— for example, [Source] or [Destination].
See page 7 for more information about softkeys.
4 ▼ Getting Started
Console Screen
The Superconsole 2000 screen is divided into five areas:
Console
Status Area
Application
Area
• The Console Status area shows you at a
glance what state the console and the system
are in—for example whether the console
ringer is on or off and whether the system is
in Day or Night Service.
• The Application area is divided into four
sections: The top left section displays
information about calls on hold; the top right,
a Phone Book for finding users on the system
and other tools such as an electronic scratch
pad for taking notes. The bottom two areas
display information on the Source (calling
party) and Destination (called party) of all calls
handled by the console.
The information displayed includes the name
of the party, extension or trunk number or
trunk label, type of extension (e.g., Superset),
status of call (e.g., ringing), privileges
assigned to the trunk or extension, and the
type of call (e.g., Conference, Recall, Serial).
Call Waiting
Area
Softkey Area
Response Area
• The Call Wa it in g area displays an icon (
as a visual indication of incoming calls. The
icon appears above the softkey that’s used to
answer the call. You can tell how many calls
are waiting by the color of the icon: yellow
(
) for one call; blue ( ) for two calls and
red (
• The Softkey areas at the bottom of the screen
and above the Destination area display the Softkey
commands. The commands correspond to the
Function keys on the computer keyboard. See the
next section for more information on the Soft keys.
• The Response area at the bottom of the
screen displays the date and time, the
number of calls waiting to be answered, and
messages received from the system.
) for three or more calls.
Getting Started ▼ 5
)
Console Keypad
The console keypad is used for dialing, call processing and
accessing PBX features. You can adjust the slope of the keypad
and detach (or attach) it from the handset cradle.
The keys on the keypad are arranged in three groups:
Firmkeys
Volume and
Mute Keys
Callprocessing
Keys
Volume and Mute Keys – used to increase (+) or decrease (-) the
ringer volume and the volume of the earpiece in the handset or
headset. The Mute key turns the microphone in the headset or
handset on or off.
Call-processing Keys – fixed-function keys that are used to
answer and manage calls. They include Retrieve, Hold, Answer
Cancel, Recover and Release.
Firmkeys – programmable keys that provide access to the
following console features and system services:
SCRATCH
PAD
Displays an electron ic notepad wher e you can type
messages from calle rs, reminde rs, que stions, o r
anything else yo u woul d wri te on note p aper. You
can also use the S crat ch Pad to store tele phone
numbers for speed d iali ng.
BULLETIN
BOARD
Displays an area where you can type messages
that can be viewed from all other Supersconsole
2000s on the system.
GUEST
SERVICE
Displays room status information and softkeys
for managing guest services in a Hotel/Motel
installation.
PAGER
Accesses paging equipment for making
announcements.
HELP
Opens Help, which provides information to help
you accomplish your tasks.
OPERATOR
MODE
PHONE
BOOK
Re-displays the main console screen.
Allows you to find and call an extension by
typing the user’s name, extension number or
other information.
APPL
Starts another application that extends the
capabilities of the Superconsole 2000. Your
communications department selects the
application.
TRUNK
STATUS
MESSAGE
Displays information about trunk (outside line)
usage.
Displays softkeys for setting or clearing the
Message Waiting indicator on the dialed
TONES
extension.
Sends subsequently dialed digits as tones (used
when dialing into voicemail systems.)
VOICE
MAIL
Transfers a recall to an extension user’s
voicemail box.
Note: Some of the features shown are optional and may not
appear on your console keypad. Other features can also be
programmed to the keypad; see Firmkey Programming
on page 33.
6 ▼ Getting Started
Softkeys (F1 – F12)
The softkeys are the F1 to F12 keys on your computer keyboard.
You use them to enter commands shown in the softkey area on
the screen. The commands are not fixed to a specific softkey;
instead, they change depending on the state of the call you are
handling or the feature you are using. For example, when you
call a busy extension, the F4 key might be used to request a
Callback. At another time, the same key, F4, could be used to set
up a conference call.
Handset and Cradle
The Superconsole 2000 is equipped with a handset and cradle.
You can adjust the slope of the cradle and detach (or attach) it
from the console keypad.
Mitel-appr ov ed h ea ds ets a re also a v ail ab le fo r u se w ith t he co nso le.
See page 9 for more information about using the handset or a
headset.
Getting Started ▼ 7
Starting and Closing the
Superconsole 2000
The Superconsole 2000 starts with the operator status set to
“Operator Absent.” To begin receiving calls, you must change the
status to “Operator Present.” For more information, see page 35.
To start the Superconsole 2000 application
• Start Windows.
• Type your user name and password.
For turnkey consoles, the default user name and password
are mitelconsole and mitel1 respectively. Type both in
lowercase letters.
• Click
To close the Superconsole 2000 application
• On the File menu, click Exit.
on your Windows desktop.
Questions about Starting and Closing the
Superconsole 2000 application
What happens to incoming calls when I clos e the
Superconsole 2000 application?
If yours is the only console on the system, the system
automatically switches to Night Service 1. Calls then ring
night bells or another designated answering point. If there are
other consoles, yours will switch to Operator Absent status
when you close the application. Other answering points will
receive the calls that would otherwise go to your console. For
more information, see Day and Night Service on page 31 and
Operator Status on page 35.
What happens to calls if my computer stops working?
Usually, a nearby extension will serve as a backup answering
position in the event of a power failure or other problem that
causes your computer to stop working. Calls that normally
ring the console would then ring the backup extension.
Starting a CDE Session
Starting a CDE session provides access to the PBX for
programming and maintenance purposes. Access requires
authorization (i.e., a user name and password) and is usually
restricted to trained technicians. A connection to your local area
network is also required—see the Superconsole 2000 Help for
more information.
To start a CDE Sessi on
• On the File menu, click Connect to CDE.
8 ▼ Getting Started
Can I use other applications while the Superconsole
2000 is running?
Yes, but keep in mind that having multiple applications open
at the same time as the Superconsole 2000 can adversely
affect its performance. If possible, try to limit your use of
other applications to periods when call traffic is low.
My screen goes blank sometimes—why?
A power-saving feature built into the computer automatically
reduces the screen intensity when there has been no keyboard
or mouse activity for approximately two minutes. After approximately five m inute s, the sc ree n goes bl ank. Wh en you pr ess th e
spacebar on the keyboard, the console screen will reappear.
Adjusting the Console
The console is designed with your comfort in mind. You can
make adjustments to the ringer, the language of text on the
screen, the angle of the keypad, whether you want to handle calls
using a handset or headset and more.
Console Ringer
To turn the console ringer on or off
• Select Ringer On or Ringer Off from the list in the
Console Status area.
To detach the clamp from
the keypad
• Grasp the keypad as shown.
• Place your thumbs along
the edge of the clamp, and
then press down and away
from the keypad.
When the ringer is off, the call waiting icon (
indication that you have calls waiting.
To adjust the ringer volume
• While the console is ringing, press the key on the console
keypad to set the volume to the level you want.
You can also use the Options command on the Tools menu to
adjust the ringer volume.
) is the only
Console Keypad and Handset Cradle
You can adjust the slope of the keypad and detach (or attach) it
from the handset cradle.
To attach the handset cradle
to the console keypad
• Align the tabs on the
clamp with the slots on the
bottom of the keypad.
• Press to seat the tabs in
the slots.
To detach the clamp from
the cradle
• Using your finger or a tool
such as a screwdriver, push
against either of the tabs as
shown.
• While pushing on the tab,
use the other hand to twist
the U-clamp upward.
Getting Started ▼ 9
Handset/Headset
The console keypad provides jacks for connecting a handset and
a headset. One jack is labeled for headset use only, the other for
either handset or headset use. Both jacks can be in use at the
same time but when they are, the dual-use jack is used for
listening only. (Typically, a supervisor uses the dual-use jack to
monitor a new attendant during training.)
Connect Mitel-app roved headsets on ly to the keypad. For a l ist of
approved headsets , see t he Sup erconsol e 2000 Install ation G uide.
The dual-use jack pro vides diff erent audio leve ls for headsets an d
handsets. Use the
handset— is connected to the jack.
list to indicate which one—headset or
Console Language
Text on the console screen can appear in English (the default) or
French.
To change the console language
1. Choose Options on the Tools menu.
2. Select Language.
3. Select the language you want.
4. Click Apply or OK.
The change takes effect when you restart the Superconsole 2000.
To set the dual-use jack for handset or headset operation
1. Plug the handset or headset into the dual-use jack (
back of the console keypad.
2. Select Handset or Headset from the
Status area.
To adjust the handset (or headset ) volume during a call
• Press the key on the console keypad to set the volume to
the level you want.
You can also use the Options command on the Tools menu to
adjust the volume. After selecting the command (either during a
call or while the console is idle) click Audio, and then drag the
slider to set the volume to the level you want.
list in the Console
) on the
Unplugging the Handset or Headset
Unplugging the handset or headset from the console keypad
automatically enables the other if it is plugged in. If neither is
plugged in, the console changes to Operator Absent status.
Or, if you are the last active attendant, the system goes into
Night Service 1 mode.
Console Time
You can use either the PBX clock or the clock in your PC as the
time source for the console. Using the PBX clock is recommended
since it’s the time source for extensions in the system.
You should also use t he PB X clock if yo u set wake-up cal ls for g uest s.
(Setting wake-up ca ll applies to hotel/m otel system s only.)
To set the console time
1. Choose Options on the Tools menu.
2. Select Time.
3. Select the option you want.
4. Click Apply or OK.
Note that plugging the handset/headset back in does not
change the Operator status back to Present.
10 ▼ Getting Started
Call Handling
Basics
Call Handling Basics
Contents
Answering Calls.................................................................................................................14
Dialing Telephone Numbers ..............................................................................................16
Extending (Transferring) Calls...........................................................................................18
Holding and Retrieving Calls .............................................................................................20
Conference Calls ...............................................................................................................21
Answering Recalls ............................................................................................................. 22
Recovering the Last Released Call ..................................................................................... 22
Call Handling Basics ▼ 13
Answering Calls
When a new call a rrives at the cons ole th e bel l rin gs (if it is turn ed
on) and a call waiting icon (
with the call.
) appears above the softkey associated
About the Call Answering Softkeys
The call answering softkeys are assigned by your
communications department to suit the types of calls your
company receives.
Call Waiting
indicator
Total Calls Waiting
You can answer calls on a “first-come, first-served basis,” using
the Answer key or use the softkeys for “selective answer.”
Note: You cannot answer a new call until the one you are
engaged in is transferred, disconnected, or put on hold.
Answering calls on a first-come, first-served basis,
With both the Source and Destination areas clear,
• Press Answer
to greet the caller who was waiting the longest. Information
about the call, such as the trunk name and number for an
external call or the caller’s name and extension number for
an internal call, is displayed in the Source area.
Note: The Answer key has a hierarchy; recalls are answered first,
then any other call in order of arrival, regardless of whether it is
an internal or external call. You can assign answering priorities
to calls based on the telephone number that callers dial to reach
the console. For more information, see page 27.
The leftmost softkey is reserved for recalls (see Answering
Recalls on page 22), but the other softkeys may be
programmed in a variety of ways. For example, you might
have Dial “0” and “External” to indicate whether a call is
from outside the system or inside; or WATS or TIE to tell you
the type of trunk the call arrived on; or you might see the
department name assigned to the trunk.
You can use the softkeys to guide you when answering a call.
For instance, when you see that a call is from outside the
system, your company might want you to answer with a
different greeting than you use for internal calls or recalls.
Use the form provided on page 49 to record your company’s
preferred greetings.
Selectively answering calls
You can select the call you want to answer by pressing a softkey
([Recall], [Dial 0], [External], [WATS], etc. ) inst ead of th e Answer
key. If you have more than one call waiting at a particular softkey,
then they will be answered on a “first-come, first-serve d” basis.
Use the call waiting icons (
you decide which type of calls to answer first. The icon appears
above the softkey associated with the various call types (external,
recalls, etc.). The number below the icon shows you how many
calls of a particular type are waiting. The color of the icon also
indicates the number of calls waiting: yellow for one call, blue for
two calls, and red for three or more calls.
) in the Call Waiting area to help
14 ▼ Call Handling Basics
In the example above, note that one internal [Dial 0] call is
waiting and two external calls are waiting. If you:
Questions about Answering Calls
Why do I sometimes hear a short burst of ringing
while I’m handling calls?
Either a new call has arrived or a call on hold has recalled. As
you are already handling a call, the console only rings once.
You may turn down your volume control if you wish. You can
also turn off the bell completely by using the list in the
Console Status area. (WARNING: This also turns off all other
bell indications, including the Critical Alarm bell.)
• press Answer, you will be connected to whichever of the three
calls arrived at the console first;
• press [Dial 0], you will answer the internal call; or
• press [External], you will answer the outside call which
arrived at the console first.
Your communications department can give you instructions on
which types of calls it prefers you to answer first.
What does the caller hear while I’m dialing the
extension number?
Once you start to dial, the caller is on Consultation Hold until
you have completed dialing, established communication with
the called party, and released the caller to the called party. If
music on hold is provided on your system, the caller will hear
music; otherwise silence.
Can I answer another call while still connected
to the first?
No. Before you can answer a new call, you must transfer the
current call to another destination (see page 18), put it on
hold (see page 20), or disconnect it from the console by
pressing Release.
Why do extension numbers appearing in the Source and
Destination area sometimes have a ‘p’ n front of them?
When it appears next to an extension, it means that the
extension is designated as private. Attendants see the
number of the extension on their screens; other extension
users see only the user’s name (if available) on their display.
In the Phone Book, the icon indicates a private extension.
Call Handling Basics ▼ 15
Dialing Telephone Numbers
You can dial an internal extension number or the number of a
telephone outside the system. Either the Source or Destination
areas must be clear.
To call an extension
1. Dial the extension number from the console keypad.
Information about the extension appears in the Destination
area. If information about an answered call is currently in the
Destination area, that information moves to the Source area
as soon as you start dialing.
2. Press Release
to release the call. If the extension is busy, the transferred
call will automatically camp on to the line to wait until it
becomes free. You can also handle the call in one of the
following ways:
To call an outside number
1. Dial the External Line Access Code ( ______ )
2. Dial the telephone number.
Information about the outside call appears in the
Destination area.
*.
Leaving a Callback
You can request a Callback after reaching a busy line (extension
or trunk). The system monitors the line and rings the console
when the line becomes free. Note that Callbacks on outside lines
are used when all system trunks are busy, not when the called
party is busy.
To leave a Callback after reaching a busy line
• Press [Callback].
If the extension is busy
• Press [Source]
and ask what the Source party would like to do. This leaves
the Destination information displayed so that you can easily
take a message and set Message Waiting on the destination
extension, if required. (See Message Waiting on page 34.)
Or
• Press Cancel
to cancel the call. The caller remains in the Source area, but
the information in the Destination area is lost, which makes
setting Message Waiting more difficult.
Or
• Press [Override]
to intrude into the Destination party’s call if permitted by
your and the extension’s Class of Service (see Override on
page 35).
16 ▼ Call Handling Basics
Placing an outside call for an extension
Extension users can usually place their own calls. However, they
could ask you to place a call for them. Before dialing, you may want
to note the exte nsio n’s COR number (see Class of Restriction on
page 58). Chec k with y our comm uni catio ns dep artm ent fo r spec ifi c
instructio ns on ho w to h a n dle s uch req ues ts .
To place an outside call for an extension
1. Answer the call from the extension.
2. Dial the External Line Access Code ( ______ )
3. Dial the telephone number.
4. Press Release
to release the call from the console and connect the extension
to the outside line.
*.
* Use this space to record the digits you dial to access
an outside line.
Options
Questions about Dialing Telephone Numbers
Other ways of dialing
You can use the following alternate ways of dialing a telephone
number:
Last Number Redial – instead of redialing the number of the last
outside call you placed, let the system do it for you by dialing the
Last Number Redial code ( ______ ).
System Speed Call – allows you to dial a telephone number by
entering a short access code. See System Speed Call on page 40.
Dial from Phone Book – useful when you don’t know the full
name of the person you are asked to find or you only know the
person’s location or department. See Phone Book on page 37.
Dial from th e Sc r atch P ad – allows you to dial a telep hone number
you typed on an elect ronic notepad. S ee Scr atch Pa d on pa ge 3 8.
*
* Use this space to record the code you dial to use the Last Number
Redial feature.
Can I access a specific trunk?
Yes, you can select a specific trunk to dial out on.
• Dial the Individual Trunk Access Code ( ______ ).*
• Dial the three-digit trunk number.
• When you hear dial tone, continue dialing the
telephone number.
If you hear busy tone, the trunk is in use. You can,
• press [Override] to interrupt the call in an emergency
Or
• press Release or Cancel to release the conso le from
the trunk.
What do I do if I make a mistake while dialing?
If you notice the mistake before you complete dialing, press
Cancel, and then re-enter the number.
If you realize you transferred a call to the wrong extension,
press Recover to cancel the transfer and reconnect the
caller. You can only recover a call while it is still ringing at
the extension to which it was originally transferred.
* Use this space to record the digits you dial to access a specific
trunk.
Call Handling Basics ▼ 17
Extending (Transferring) Calls
You can transfer a call to an extension or an outside number.
To transfer a call
1. Dial the destination number.
The caller is automatically placed on Consultation Hold while
you complete the transfer.
2. Press Release to connect the caller to the ringing phone.
If the called party fails to answer within a time-out period,
the transferred call (if it is an outside line) returns to the
console as a Recall.
Reaching a Busy Number or an Extension
with Do Not Disturb Activated
If the dialed number is busy or the extension has Do Not Disturb
activated, do one of the following:
• Press [Source]
to talk with the caller in Source without losing the Destination
information. Tell the caller the requested number is busy and
ask if the caller wants to try again later or leave a voice mail
message for the busy party (see Options on the right). You
can also take a message and send the busy party a message
waiting indication (see Message Waiting on page 34).
Or
• Press Cancel and then dial a different number
• Press [Override]
to intrude into the extension user’s call (if permitted by
your and the extension’s Class of Service. See Override on
page 35.)
Or
• Press Release
to camp the caller on to the busy extension. (Camp-on is not
allowed if the extension has Do Not Disturb activated.) The
extension user hears two beeps to indicate a call is waiting.
When the user hangs up, the extension rings and the waiting
call is automatically connected.
Notes: If there is no answer after a time-out period, the
transferred call (if it is an outside line) returns to the console
as a Recall.
Options
Introducing the caller before completing the transfer
After your call is answered and you’ve had the chance to speak
with the person privately,
1. Press Release to complete the transfer.
Or
2. Press [Source]
to speak privately to the party in Source; the party in
Destination is on Consultation Hold. To speak privately to the
party in Destination again, press [Destination].
if you think you can locate the requested party elsewhere.
Or
• Press [Source], and then [Redial Dest]
to redial the same destination number
Or
18 ▼ Call Handling Basics
Transferring a call to a voicemail box
The Voicemail key on the console keypad allows you to transfer
calls directly to an extension user’s mailbox. You can use the key
for transferring recalls only—that is, calls returned to the console
because the extension went unanswered.
Note: This feature requires an access code, which must be
entered into the console using the Options command on the
Tools menu. For more information, see page 33.
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