Mitel Superconsole 2000 User Guide

Command Summary

Call Handling

= Menu Command = Console keypad key [Fn] = Console Softkey = Computer keyboard key

Account Codes

Answer Call

Call Forward — Cancel on Extension

Call Forward — Cancel on All Extensions

Call Park

Clear All Extension Features

Conference Call — Setup

Conference Call — Add more parties

Day/Night Service

DND — Set/Cancel

DND — Cancel on all Extensions

Handset/Headset - Enable/Disable

Hold — Place

Hold — Retrieve

Last Number Redial

Make Internal Call

Make External Call

Message Waiting — Set/Cancel

Message Waiting — Check Status

Microphone Mute

Operator Absent/Present

Override (Interrupt Busy Extension)

Paging

Phone Book

Recalls - Answering

Recover Last Call

Ringer Mute

Serial Call — Setup

Serial Call — Extend

Serial Call — End

Tone Signaling

Traffi c Monitoring (Trunk Status)

Transfer Call

Transfer Recall to Voicemail

Volume — Handset/Headset

Volume — Ringer

Dial Account Code Access Code dial Account Code press # continue dialing

ANSWER (First Call Waiting) OR [F1] to [F7] (Selective Answer)

Program > Cancel Station CFWD or Cancel Station CFFM Enter extension number Click Yes Click Quit

Program > Cancel All CFWD Click Yes

Put call on Hold PAGER Dial zone code (if required) Announce Call Park Retrieve code and Hold position number

Program > Cancel Station Feature Enter extension number Click Yes Click Quit

With 2 parties connected to the console, select [Conference]

Dial number [Conference] after the called party answers

Select Day, Night Service 1 or Night Service 2 from

Program > Set Station DND or Cancel Station DND Enter extension number Click Yes

Program > Cancel All DND Click Yes

Plug handset/headset into keypad Select Using Handset or Using Headset from

HOLD

RETRIEVE dial the position number of the call (1-6) or RETRIEVE ✱ to retrieve longest held call

Dial Last Number Redial code

Dial number OR use Phone Book

Dial 9 telephone number

MESSAGE [Set MSG Waiting] OR [Clear MSG Waiting] Dial extension number CANCEL OR RELEASE

MESSAGE [Check MSG Waiting] Dial extension number CANCEL

Press the button above the key on the console keypad

Select Operator Absent or Operator Present from

[Override] (Following Override, press RELEASE to disconnect busy extension or CANCEL to reconnect to Source)

PAGER Dial zone code (if required) Announce CANCEL to end page

PHONE BOOK Type entry [Search] (if necessary, press to select entry [Call] to call selected entry

ANSWER OR [Recall]

RECOVER immediately after releasing the call

Select Ringer On or Ringer Off from

While connected to requesting party, [Set Serial Call] Dial extension number RELEASE

When requesting party recalls, ANSWER Dial extension number RELEASE

After transferring the requesting party to the last extension, [Cancel Serial]

While on a call, press TONES Dial digits. Press TONES again to turn off tone signaling.

TRUNK STATUS Select Trunk Groups OR Digits Dialed [Search]

Dial destination number RELEASE OR Wait for answer RELEASE

Answer the Recall VOICEMAIL

While on a call, press

While console is ringing, press

key on keypad

key on keypad

MITEL

™

Superconsole

Answering a Call

• Lift the handset.

• Press ANSWER on the keypad

OR

• Press the [F1] to [F7] softkey to answer a
specifi c call.

MULTIPLE INCOMING CALLS

The Call Waiting indicators ( ) on the screen tell
you additional calls are waiting. You must transfer
or disconnect the current call, or put it on hold,

Quick Start Guide

before answering a new call.

Note: Pressing ANSWER automatically
transfers the current call to the dialed destination
and answers the fi rst call in the call-waiting queue.

Transferring a Call

2 000

• Dial the destination number.

• Press RELEASE on the keypad to complete the

transfer and disconnect the call from the console.

Correcting a Misdialed Number

• Press CANCEL on the keypad, and then
redial the number.

Recovering the Last Call

You can recover a call you transferred to an exten­sion by mistake.

• Press RECOVER immediately after
completing the transfer.

Putting Calls On Hold

• Inform the caller that you are placing him or her
on hold

• Press HOLD on the keypad.

Retrieving Held Calls

• Press RETRIEVE and then dial the position
number of the call (1-6) you want to retrieve.
OR

• Press RETRIEVE and then the star key (✱)
on the keypad to retrieve the longest held call.

Handling Recalls

Calls transferred to an extension but not answered
within a specifi ed time return to the console.

To answer a recall:

• Press the [Recall] softkey.
OR

• Press ANSWER on the keypad.

You are now connected and may ask if the caller
wants to continue waiting or wants you to ring
another extension.

• Depending on what the caller wants, you have
several options at this point:
– Press the [Redial DEST] softkey if the
caller wants to continue waiting.
– Dial another extension.
– Press RELEASE on the keypad to
disconnect the call.

TRANSFERRING RECALLS TO VOICEMAIL

When a call you transferred to an unanswered
extension recalls, you can press VOICEMAIL key to
transfer the caller to the extension’s voice mailbox.

Setting up a Conference Call

To set up a conference call:

• With the two parties connected to the console ­ one in the Source area and the other in the Des­ tination area - press the [Conference] softkey.

To split a conference to speak privately to
either caller:

• Press either the [Source] or [Destination] softkey.

To add more parties to a conference:

• Dial the number of the next party.

• Press the [Conference] softkey.

If the line is busy or unanswered or the
person is unavailable:

• Press CANCEL on the keypad to reconnect to
the conference. You may continue dialing to add
more parties to the conference.

To release the console from the conference:

• Press RELEASE on the keypad.

Once you release the conference, you cannot
re-enter it.

Console Components

Hotel/Motel Features

Console
Status Area

Application
Area

Call Waiting
Area

Softkey Area

Response Area

Screen

The Console Status area shows
you at a glance what state the
console and the system are in
– for example whether the
console ringer is on or off and
whether the system is in Day or
Night Service.

The Application area is divided into
four sections: The top left section
displays information about calls on
hold; the top right, a Phone Book
for fi nding users on the system and
other tools such as an electronic
scratch pad for taking notes. The
bottom two areas display information
on the Source (calling party) and
Destination (called party) of all calls
handled by the console.

The information displayed includes
the name of the party, extension
or trunk number or trunk label,
type of extension (e.g., Superset),
status of call (e.g., ringing), privi­leges assigned to the trunk or exten­sion, and the type of call (e.g.,
Conference, Recall, Serial).

The Call Waiting area displays an
icon ( ) as a visual indication
of incoming calls. The icon appears
above the softkey that’s used to
answer the call.

The Softkey areas at the bottom of
the screen and above the Destina­tion area display the Softkey labels.
The labels correspond to the Func­tion keys on the computer keyboard.
See the next section for more infor­mation about the Softkeys.

The Response area at the bottom
of the screen displays the date and
time, the number of calls waiting
to be answered, and messages
received from the system.

Keypad

Firmkeys

Ringer/
headset/
handset

Call-

processing

keys

volume
adjustment

Mute
Ringer

FIXED FUNCTION KEYS

Press... To...

ANSWER answer calls on either a “fi rst

come, fi rst serve” basis (the
default) or according to priori­ ties assigned using the Options
command in the Tools menu

RELEASE complete a call transfer.

HOLD put a call on hold.

RECOVER return a call you transferred to the
wrong extension to the console.

RETRIEVE takes a call off Hold.

CANCEL clear misdialed numbers

PROGRAMMABLE KEYS

SCRATCH

PAD

BULLETIN

BOARD

GUEST

SERVICES

PAGER

HELP

OPERATOR

MODE

PHONE

BOOK

APPL

TRUNK

STATUS

MESSAGE

TONES

VOICE

MAIL

Displays an electronic notepad where
you can type messages from callers,
reminders, questions, or anything else
you would write on note paper. You can
also use the Scratch Pad to store tele­phone numbers for speed dialing.

Displays an area where you can type
messages that can be viewed by all other
Superconsole 2000s on the system.

Displays room status information and
softkeys for managing guest services in
a Hotel/Motel installation.

Accesses paging equipment for making
announcements.

Opens Help, which provides informa­tion to help you accomplish your tasks.

Redisplays the main console screen.

Allows you to fi nd and call an extension
by typing the user’s name.

Starts another application that extends
the capabilities of the Superconsole

2000. Your communications department
selects the application.

Displays information about trunk (outside
line) usage.

Displays softkeys for setting or clearing
the Message Waiting indicator on the
dialed extension.

Sends subsequently dialed digits as
tones (used when dialing into voicemail
systems.)

Transfers a recall to an extension user’s
voicemail box.

You can do all of the following from an idle console or while connected to a guest room.

If the console is idle,

start here

• Press GUEST SERVICE on the keypad

• Type the room number in the Room Number box.

If the console is connected to a room,

press the [Guest Service] softkey, and then...

Changing Room Occupancy and Condition Status

• Select the required states from the Occupancy
and Condition lists.

• Press the [Save] softkey to save the changes.

Checking In and Checking Out Guests

• Press GUEST SERVICE on the keypad.

• Press the room. (How? See Searching for Rooms.)

• Press the [Check-in] or [Check-out] softkey.

• Press the [Save] softkey to save the changes.

Searching for Rooms

• Press GUEST SERVICE on the keypad.

• Do one of the following:

– To display information for a specifi c room, use the
computer keyboard to type the room number in the
Room Number box.

– To fi nd rooms by occupancy and condition status,
click Room Status, and then select states from the
Occupancy and Condition lists.

– To begin searching from a particular room, type the
number of the room in the Starting at room box.

– To fi nd a guest’s room, click Last Name of Guest,
and then type the guest’s last name.

• Press the [Search] softkey.

To view information for a room, click to select it, and then
press the [Select] softkey.

Blocking Room-to-Room Calls

To control whether Call Blocking affects a room

• Press GUEST SERVICE on the keypad.

• Enter the room number using the computer keyboard.

• Press the [Search] softkey.

• In the Call Block list, select the option you want.

• Press the [Save] softkey.

To turn Call Blocking on or off for the entire system

• Select Guest Services on the Tools menu.

• Select Toggle Call Block.

The Call Block indicator in the Console Status area
appears dimmed when Call Blocking is turned off.

Setting and Canceling Wake-up Calls

• Click in the Wake-up box, and then type the
hour and minutes in 24-hour format. You must
enter four digits – for example 0630 for 6:30 AM
(or 1830 for 6:30 PM)

• To cancel a wake-up call, delete the time from
the Wake-Up box.

• Press the [Save] softkey to save the changes.

Setting and Canceling Do Not Disturb

• Select Set Station DND or Cancel Station DND
on the Program menu.

• Type the room number using the computer key
board.

• Click Ye s , and then Quit.

Setting and Canceling Message Waiting

• Press MESSAGE on the keypad.

• Press the [Set MSG Waiting] or

[Clear MSG Waiting] softkey.

Setting Room Calling Restrictions

• From the Call Restriction list, choose one of the
following:
– Internal to allow internal calls only.
– Local to allow internal and local calls.
– Long Distance to allow internal, local, and long
distance calls
– Option 1, Option 2, Option 3 to impose special
call restrictions determined by system
programming.

• Press the [Save] softkey to save the changes.

© 2001, Mitel Corporation. All rights reserved. Printed in Canada.

™ ® registered trademarks of MITEL Corporation.

9133-000-018-NA, Rev A