Mitel Speech Server User Manual

ATTENDANT / UNIFIED MESSAGING USER GUIDE

NOTICE

THIS DOCUMENT IS PROVIDED TO YOU FOR INFORMATIONAL PURPOSES ONLY. The information contained in this document is believed by Mitel Networks to be accurate as of the date of its publication and is subject to change without notice. M itel Networks assumes no responsibility for any errors or omissions in this document and shall have no obligation to you as a result of having m ade this document available to you or as a r es ult of the information it contains.

No part of this document can be reproduced or transmitted in any form or by any means electronic or mechan ical - for an y purpose without written permission from Mitel Netwo rks Corporation.

The following are trademarks of their respective companies or organization s: Mitel Networks is a trademark of Mitel Networks Corporation .

Microsoft and Windows are trademarks of Microsoft Corporation. All other names and products herein are trademarks of their respective companies and are

hereby ack nowledged.

Mitel Networks Speech Server Release 4.5

June 2003

All Rig hts Reserved

Table of Contents

GettingStarted...............................................................1

PurposeofthisGuide ......................................................1

About Mitel Networks™ Speech Server . .......................................1

Benefits of the System . . ....................................................2

ListofFeatures ...........................................................3

Enrolling on the System . ....................................................4

Logging In ...............................................................5

RecordingYourPrimaryGreeting .............................................6

Changing Your Name Recording . .............................................6

SettingYourPersonalPreferences ............................................7

AccessingyourPersonalWebPage ........................................8

Changing Your PIN . . ...................................................10

ProgrammingYourNumbers .............................................10

SettingYourForwardingOptions ..........................................11

SettingyourPersonalOperator ...........................................12

Setting the Prompt Language . ............................................12

SettingtheMessagingOptions............................................13

SettingtheNotificationSettings ...........................................13

Setting Personal Preferences with the Phone ................................14

Creating Your Personal Directory ............................................14

About Your Personal Directory ............................................14

CreatingandModifyingContacts ..........................................15

Managing Y our Contac t List ................................................15

RecordingContactNames ...............................................16

TestingContactNames .................................................17

UsingSpeechCommands.....................................................18

Barge-in ................................................................18

ExpertMode ............................................................18

Speaking Tips . . .........................................................18

UniversalVoiceCommands ................................................19

Navigating through the Applications ..........................................20

Managing Calls . .........................................................20

PlacingaCall .........................................................20

CancelingaCall .......................................................23

TransferringaCall .....................................................23

ForwardingCalls.......................................................23

CheckingaPhoneNumber ..............................................25

CallingtheOperator ....................................................25

Changing the Language .................................................25

ManagingMessages......................................................26

PlayingMessages .....................................................26

ReplyingtoMessages .....................................................28

ForwardingMessages .....................................................29

ForwardingaMessagetoAnotherPerson ...................................29

ForwardingaMessagetoaFaxMachine....................................29

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Mitel Networks Speech Server

Delivering Messages ......................................................30

MakingandDeliveringaMessage .........................................30

Managing Faxes . . .......................................................31

PlayingaFax .........................................................31

ForwardingaFax ......................................................31

PrintingaFax .........................................................31

Managing Appointments . . . ................................................32

CreatingAppointments..................................................32

Changing Appointments . ................................................33

Deleting Appointments . . ................................................33

Managing Meeting Requests ................................................34

Creating Meeting Requests ..............................................34

Changing the Date/Time . ................................................35

Changing the Attende es . ................................................35

CancelingMeetings ....................................................35

Receiving Meeting Requests . . . ..........................................36

Declining Meeting Requests ..............................................36

Accepting Meeting Requests . . . ..........................................36

Checking Y our Calenda r . . . ................................................37

CheckingEvents.......................................................37

CheckingAvailability....................................................37

Managing Tasks . . .......................................................38

CreatingTasks ........................................................38

CheckingTasks .......................................................38

Changing Tasks .......................................................39

DeletingTasks ........................................................39

UsingTouchtoneCommands..................................................40

PlacingCalls ............................................................40

SwitchingtoTouchtone ....................................................40

PlayingMessages ........................................................41

MakingandSendingMessages..............................................41

SettingAddressOptions ...................................................42

SettingUserOptions ......................................................42

SettingGreetingOptions ...................................................43

Using You r PC for Voice Me ssages . . . ..........................................44

InstallingtheMultimediaOutlookPlug-in.......................................44

Changing Your Voice Message Playback . . . ...................................46

VoiceMessageButtons ....................................................47

PlayingVoiceMessages ...................................................48

Using Your PC Speakers as a Playbac k Device . .............................49

UsingYourTelephoneasaPlaybackDevice.................................50

ReplyingwithVoice .......................................................51

ForwardingwithVoice .....................................................52

Creating Voice Messages . . ................................................52

Using Outlook Web Access....................................................53

Getting Started

PurposeofthisGuide

This guide provides procedures f or managing calls, messages, tasks, meetings, and appointments on the Mitel Networks™ Speech Server system with the Unified Messaging option.

About Mitel Networks Speech Server

Mitel Networks Speech Server provides auto-attendant functionality with unified mes sa ging.

• The auto-attendant guides you with prompts and res ponds to your spoken commands to direct your calls.

• The unified messaging stores youre- mai ls, voice mails, and faxes in one location, and lets you use the auto-attendant to acc ess and manage your messages with any phone, anywhere at anytime. Other features also let you use a phone t o manage your appointments, meeting requests, and tasks. All of this is possible because the Speech Server system interacts wi th Microsoft Exchange (Inbox, Contacts, Calendar,and Tasks)allowing you t o to use voice commands that interact with Microsoft Outlook.

In order to communicate, the system uses speech recognition and Text-to-Speech (TTS) technologies.

Speech recognition

• Storesyour voice print when you enroll and us es your voice print to identify you every time you log in

• Recognizes your natu ra l voice commands and performs yourreques ted task, forexample , "Find mes s ages"

• Recognizes names in your personal contact list and includes that contact within the task, for example, "Call Doctor Fisher."

Text-to-Speech

• Reads names that are not personally recorded

• Reads y our text messages (e-mails and certain text attachments) over the phone

• Readsthe sender and subject text of all of y our messages(e-mails, faxes, and voice mails) that are in your Micros oft® Outlook Inbox

• Available in French, Un ited Kingdom (U.K.) English, and North American (N. A.) English.

Note: The system supports Spanish auto-attendant prompts but does not support the playback of e-mails in Spanish.

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Benefits of the System

You can

• Placecallstoanynumber in the CompanyDirectorywithaname, ex tension,ordepartment name, 24 hours a day from any phone.

• Place calls by name to your frequently-called numbers in your Personal Directory.

• Access the system from your hom e or cellular phone and use voice commands to place calls to numbers that are programmed in your Personal or Company Directory.

• With the Mobility/Forwarding option, forward y our incoming calls to anot her number, for example, your home number, or cellular phone number.

• Listen to all of your messages from one inbox (Micros oft Exchange).

• Useyour phone to listen to your e-mails.The Unified Messaging softwareis synchronized with the contact list in Microsoft E x c hange an d uses Text-to-Speech (TTS) to play your e-mail messages over the phone. Youcan reply with a voice mes sa ge that will be sent as ane-mailattachment, or you caninstruct the system tocallthe sende r.Thee-mail address ofthe sender is not required in the Personal or Company Directory,but t he pho ne number must be listed in on e of the directories.

• Use your phone to check for messages from a particular person. Youcan then reply to or forwardthemessage toaname listed in y our PersonalDirectory or theCompanyDirectory.

• Use you r pager or e-mail enabled device to be notified when a message arrives.

• Use the traditional touchtone phone commands to manage and access your messages.

• Useyour Personal Web Page to setyour messaging preferences and not if icat ion settings.

Optional features let you

• Send out meeting requests. Simply give the auto-attendan t the list of names, the dat e, the start and end time, and record a m essage that will be e-m ailed to your attendees.

• Create and manage your appointments in Cale ndar (Microsoft Exchange).

• Create and manage your tasks in Tasks (Microsoft Exchange).

• Search for and find f ax es in your Inbox.

• Forward an e-mail or a fax to a fax machine f or printing.

• Play customized VoiceXML scr ipts with the Enterprise Voice Portal opt ion. These scripts are developed through Mitel Professional Services o r through qualified dealers.

List of Features

The Speech Server - Unified Messaging system can provide the following feat ures:

• Call by name

• Call by department

• Call by number

• Multi-level menuing

• Barge-in

• Check a number

• Call the operator

• Demo mode

•Expertmode

• Touchto ne dialing

• Change language

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• Mobility(ReachMe, Forwarding)

• Voice Portal

• One inb ox for messages

• Notification

• Fax Integration

• Calendar m anagement with your phone

• Task management with your phone

• Voice m ail manage ment with your PC

• Playback of voice messages through a phone as directed from Microsoft Out look.

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Enrolling on the System

The first time that you log in, t he system will guide you th r ough enrollment. After you have enrolled, you can begin using your Personal Directory.

Beforeyoustart,ensure thatyour system administratorhasgivenyouthefollowinginformation:

• Speech Server extension ________________ (2 to 7-digit number)

• YourLogin ID ___________________(10-digit number in NorthAmerica; 11-digitnumber in the UK)

• Your PIN ______________________ (4 to 7-digit number)

• Yourextension: programmed for

• The URL of the login page for your Personal Web Page ______________________

Logging into the Personal Web Page uses the same Login ID and PIN.

Tip: T he URL has the se rver name between the slashes, for example, http://computername/login.html

Tip: You should change the PIN that was given to you. The PIN secures acce ss to your Personal Directory. See Changing Your PIN, on page 10.

To enroll

1. Dial the Speech Server extension number. If your extension is programmed for a manual login, say "Login".

2. Say your PIN, say your login ID, and repeat your login ID to provide a voiceprint.

3. Record your name. Callers will hear this recording when they ask for your name.

4. Listen t o the tutorial. At the end of the tutorial you will hear a tone or "Who would you like to call?".

5. You can now say the name of the person to whom you wan t to speak to.

Automatic Login (Partial or Full) OR¨ManualLogin.

Logging In

To log in from an extension with automatic login

• Dialthe Speech Server extension number.You receive immediateaccess tothe Company Directory and to y our Personal Directory. You can say "Messenger," "Calendar," "Tas k Manager," or "User Options" to access the o ther system features.

Twotypes of automatic logins ex ist so you can choose the level of security that you w ant. You may want a security c hec k bef ore accessing your messages.

• Full Login gives immediate access to y our messages after you say "M es senger." There is no verification.

• Partial Login gives you ac c es s to your messages after you say "Messenger" and enter your PIN.

Your system administrator usually programs the automatic login into your business extension number;however,youcanprogram the t ypeofautomatic loginyouwant for yo ur cellularphone, pager, fax, and home phone numbers. If you want, you c an change the login type for your business ex tension as well. See Programming Your Numbers, on page 10.

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To log in from an extension or external number with manua l login

Tip: T his procedure could apply to a company phone programmed with m anual login,

your home phone programmed with manual login, or a pay phone that you manually login with.

1. Dial the SpeechServer extensionnumber.Youreceiveimmediate accessto the Company Directory.

2. Say "Login."

3. Say your 10-digi t (for N.A. usage) or 11-digit (for U.K. usage) login ID so the system can verify your voice with the voiceprint registered during your enrollment. After the system verifies your voice, you have access to your P erso nal Directory, and you can say "Messenger", "Calendar", "Task Manager", or "User Options" t o access other system features.

Note: You can log into M es s aging directly with to uchtone commands. If you are calling from another phone (that is not assigned to you, has partial login, and is on the s ame system), dial the Speech Server extension number, and press *M [*6] on the phone. When the Attendant asks for a PIN,press *, andthen dial your login ID and PIN to access your mess ages .

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Recording Your Primary Greeting

To re cord your primary greeting

1. Dial the Speech Server extension n umber. Login if necessary.

2. Say “User Options” and then “Record my primary greeting.”

3. When prompted, say your greeting, and then press the # key after c ompleting the recording.

4. After hearing the recorded greeting, say “Yes” or “No” to accept or reject the greeting. If necessary, re- record your greeting until y ou are satisfied.

Note: You can also reco rd your prim ary greeting after say ing “Messenger” or “Desktop.” Simply follow the above procedure, but say “Messenger” or “Des k to p" in stead of “User Options.”

Note:Greeting Op tions withintheUserOptions menu also letsyourecordyourprimary greeting, record an alternative greeting, an d listen to your programm ed greetings. See Setting User Options, on page 42.

Tip: To listen to your programmed primary greeting, you can say “User options,” “Greeting op tions ,” and then “Listen to primary greeting.”

Changing YourName Recording

The system records your name during your enrollment. If you wi sh to change your name recording at a later date , you can eas ily do so with the Attendant.

To change the recording of your name

1. Dial the Speech Server extension n umber. Login if necessary.

2. Say "Record my name." The system asks you if you want to record your name or hear your name.

3. Say "Record name."

4. Say your first and last name.

5. Say "Yes" to keep the recording.

SettingYour Personal Preferences

Program your personal preferences with your Personal Web Page.

Mitel Networks Speech Server

Your personal Profile S ettings sho w your personal directory and l et you

• Program your phone numbers (cellular phone, home, fax, pager nu mber, or voice mail)

Note: The programming of a voice m ail number in the Personal Web Page is for a user thatdoes nothave access t o unified messaging. Users with unified messaging have their voice mai l number programmed in another server.

• Set your forwarding options (des tination and expiration time)

• Set the prompt language (the language of the auto-attendant voic e prompts, bilingual systems only)

• Set your messagin g options

• Set your notification settings

• Change your PIN.

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Accessing your Personal Web Page

To access your Personal Web Page

1. Open the browser window (Mi crosoft™ Internet Explorer 5.5 or greater) on your PC.

2. Enter the URL of the login page for y our Pers onal Web Page. Get this URL from your administrator.

3. Enter your login ID and login PIN.

4. Ifthe User Interface Language option is available (on bilingual systems only), select the language for your Personal Web Page from the drop-down menu.

5. Click Login,orpresstheEnter key.

YourPersonal Web Page is display ed. If your login ID or PIN was incorrect you will receive the message "A ccess Deni ed" . Enter your login ID an d PIN correctly.

Tip: Book mark the Speech Server login page in your browser.

Tip: If you cannot access your Personal Web page, contact your system a dministrator.

To view your profile settings

• In your Personal Web Page, clic k My Settings.

Thesettings that arein your Personal Web Pagearedependenton the licensethatyour system has.You can only view these settings. Contact your system administrator if you want tochan ge these settings.

Personal Data

First Name Your first name as programmed in the system Last Name Your last name as programmed in the system Nickname Your nickname as programmed in the system Department The d epartment that you belong to Location Your location Login ID Your 10-digit (for N. A.) or 11-digit (for U.K.) l ogin ID Language Language setting

Features

Expert Voice Interface

"enabled" or "disabled"

In Expert Voice Interface mode, the Speech Server onl y provides a tone when you call into the system. If you make an error, the Speech Server p r ov ides prompts and instructions.

Features (continued)

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Mobility

(Reach Me )

"enabled" or "disabled" Allows you to redirect y our calls to your home, cell ular

phone, pager, fax number, voice mail, or temporary number.

Messaging "enabled" or "disabled"

Messaging allows all messages (e-mail, voice m ail, and faxes) to be deposited in one location for the Unified Messa ging user. The user can then us e voice commands to identify the messages, to listen to e-mails or voice mails, to forward e-mails or faxes to a fax machine of his/her choice, and to respond to m essages.

Note that forwarding e-mails and faxes to a fax machine requires the Fax Inte gration option.

Notification "enabled" or "disabled"

Notification allows Unified-messaging users to use their numeric pager or e-ma il-enabl ed device to notify them when a pre-selected type of messages arrives.

Status

Account C ode "enabled" or "disabled’

Allows the system to dial the appropriate accoun t code when making an outgoing call.

Call Restrictions

From Internal Displays the restriction that is applied to calls that you make from an

internal e x tension.Your internally generated calls can be restricted to

• Internal calls only

• Internal and Local calls

• Internal, Local, and Toll calls; or

• Internal, Local, Toll, and International calls.

From External Displays the call r es triction that is applied when you call into the

Speech Server extension from an external number. Your externally generated calls can be restricted to

• Internal calls only

• Internal and Local calls

• Internal, Local, and Toll calls; or

• Internal, Local, Toll, and International calls.

Mobility

(Reach Me)

Displays the call forwarding settings. Call forwarding can be restricted

• Internal calls only

• Internal and Local calls

• Internal, Local, and Toll calls; or

• Internal, Local, Toll, and International calls

Note: Controllingmobility v ia the phone is only available in English and French.

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To exit your Personal Web Page

• In the top r ight-hand corner of the b rows er window, click .

Changing Your PIN

To chang e your PIN

1. In your Personal Web Page, click Change PIN.

2. Enter your current PIN.

3. Enter your new PIN (4- to 7-di git number).

4. Re-enter your PIN as a confirmation.

5. Click Change.

6. Click OK.

The next time you want to log into your Personal Web Page you must enter your logi n ID and new PIN.

Programming Your Numbers

To prog ram you r cellular phone, home, fax, voice m ail and/or pager n um ber

1. In your Personal Web Page, click Phone Numbers.

2. Select the Loc ation/Device that you want to program. Note that you ca nnot change your office number. Only the administrator can set your office number.

3. In the Numberfield, enterthe digitsthat you would dial from your phone. See your system administrator for information about your dialing pl an. If you are able to program your v oice mail num ber, ent er the voice mail number that the administrator will give you.

Note: The programming of a voice m ail number in the Personal Web Page is for a user that does not have access to unified messaging. The voice mail number does n ot have a login security setting, and is av ail able to the public. Users with unified messaging have their voice mail number programmed by default.

4. Select the Login Security levelsfor your Cellular phone,Home, Fax , and Pager numbers.

Full Login

- Provides immediate access to your messages after you say "Messenger."

- Use full login ifyou do notwant a sec urity check before ac cessing your messages. Full

login does not requ ire you t o enter your PIN. Note that anyone using your phone can then access your messages. You may want to program your personal cellula r phone with full login.

Partial Login

- Provides access to your messages after you say " Messenger" and dial your PIN. The

PIN should be kept confidential. S ee Changing Your PIN, on page 10.

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- Use partial loginif you want immediate accessto names inthe CompanyDirectory and

in your Personal Di rectory. Also use partial login if you wan t the system to perform a security check before providing access to your messages. The security c hec k is the entering of your PIN number with your telephone keypad before accessing your mes sages. You may w ant to program your des k phone with partial login.

Manual Login

- Provides access to your messages after you s ay “Login,” your login ID, and then

"Messenger."

- Use m anual login if s ec urity is important. With manual login, you have im mediate access to the names listed in the Company Directory. Acc es s to other functionality (Personal Direc to ry,User Options, Messenger,Calendar,and Task Manager) requires your voiceprint identification with your spoken login ID. You may want t o program a phone that serves many users ( a lobby or a de partment phone) with manual login.

5. Set thecall restrictionsfor yourcellular phone, home,fax, orpager number.Inthe Pr ivacy drop-down m enu, select Public, Trusted Users or Private. "Public" lets everyone call you, "Trusted Users" lets callers logged into the Speech Server system call you, and "Private" restricts everyone from c alli ng you at that num ber. For example, if the cell ular phone bel onging to Dave Black is set to "Public" on his Personal Web Pag e, an outside caller can call Speech Server and say "Dav e Black on his cell phone," and be able to call Dave Black on his cellular phone if Dave Blac k is listed in the Company Direct ory.

6. Click Save.

Setting Your Forwarding Options

You may want y our calls forwarded to your voice mail if you don’t want to be interrupted, or you may want to have y our calls forwarded to y our cellular phone, or to a location (other than your office) that you frequen tly work in.

Note: The call forwarding f eature is dependent on the Mobilit y option being enable d and the forwarding to a fax machine fe ature is dependent on the F ax Integration option being enabled.

To set your call forwarding

1. In your Personal Web Page, click Reach Me.

2. Inthe Reach Me field, select thedevice or location where you want to be reached, or enter atemporary numberthat you wantyour c allsforwarded to. Theofficenumber isthedefault settingfortheReachMefield.

3. Click Indefinitelyif you want the system to direct your calls to the Reach me number until thenexttimeyouresettheReach Me field

or Click Until and then select the date and time at which y ou want th e forwarding to ex pire.

4. In the Forward My Faxes Tofield, enter the number for the fax machine that y ou want to directyour messages to. The systemuses thisfax number as a defaul t setting in response

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tothevoice command, "FaxForward." Userssay"FaxForward" after t hey heara message (email, voice mail, or fax ) that requires printing on a fax mac hine.

5. Click Save. While Mobility is enabled, all calls to your name are directed to the Reac h Me number. Note that if a user specifically requests one of your numbers, for example "John Smith on his cell phone," the call would be routed to the cellular phone.

Note: You can als o set your c all forwarding with speech com mands. See Fo rwa rding Calls, on page 23.

Setting your Personal Operator

If you have the Unified Messaging option, you can enable a personal operator.

To assig n a person to accept your calls when the caller presses 0 on his/her phone during the greeting

1. In your Personal Web Page, click Reach Me.

2. Select the Enable Personal Operator check box

3. Enter the number for y our Perso nal Operator.

Tip: M any people enter their cellular phone number as their Personal Operator. They then instruct callers with a voice mail greeting to press 0 to reach t hem on their cell ular phone.

4. Click Save.

Setting the Prompt Language

To set the language of the attendant promp ts and the playback of the e-mails

1. In your Personal Web Page, click Prompt Language.

2. In t he Play prompts in f ield, select the language of the Attendant prompts for your login.

3. In the Email Playback Language menu bar, select the language for the Text-To-Speech playback of your e-mails.

4. Click Save.

Speech Server provides y our prompts and responds to your commands in the selected language.

Note:ThesystemsupportsSpanisha ttendant promptsbutdoesnotsupporttheplayback of e-mails in Spanish.

Tip: Th is option is only available on bilingual systems. Bilingual systems are available

with the following languages: English/French and E nglish/Spanish.

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Setting the Messaging Options

If you have the Unified Me ssaging option, y ou can set your mes s aging v oice interface options:

To set the order of your messages and to select the recorded greeting

1. Click Messaging.

2. If you want your urgent messages to take priority, select the check box for step A in your Personal Web Page.

3. Select the order of message types with the pull down menus in step B in your Personal Web Page. The message summary and message playback use this message order.

4. Select the chronological order in step C in your Personal Web Page: Last Received or First Received.

5. Select the recorded greeting that will be played to your callers: Primary Greeting or Alternate Gre eting.

6. Click Save.

Setting the Notification Settings

The Notification service is an added feat ure to Unif ied Messaging. Youcan be notified on your e-mail activated device or numeric pager of received messages or meeting reminders. Notification of fax messages and meeting reminders are dependent on theirrespective system option: Fax Int egrat ion or Calendar and Task Manage ment. Only one device can be programmed f or notification.

To set the device an d the type of messages

1. Click Notification.

2. Select the Notification Ena bled check box.

3. Inthe Mobile De vice drop-downmenu , select the type of mobiledevice that will notifyyou.

- If you select an e-mail-enabled cellular phone or pager, enter the e-mail address for

the mobile device and select the format for the e-mail (the part of the e-mail that you will hear: subject only, body only)

- If you select a numeric pager, enter the phone number of the pager (for example,

6135924444), t he number of pauses required f or answer (pauses are entered with commas,one comma is onepause,two paus es may be required)and th en thenumeric message or sequence for the pager (for example, 23452345).

4. Select the t y pe of messages of which you want to be not ified. You may want to program "Urgent" e-m ails, "All" voice mails, "No" faxes, and " N o" meeting reminders.

"All" faxes ref er to all the reports that will be generated by the fax server and includes all incoming fax messages to the fax server. The word "New" refers only t o the incoming fax messages.

5. Click Save.

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Setting Personal Preferences with the Phone

You can use voice comm ands to set and/or modify vario us user options.

To access user options

• Dial the Speech Server extension number and say "User Options." You can now choose from the following options:

Say To

"Greeting options" Select which greeting is played to callers, change your

"Name recording" Review and record your name "Change PIN" Change your personal identification number "Call forwarding" Change your call forwarding options "Change fax forward number" Change your fax number for forwarding.

Tip: The first three options can be set using either voice commands or the touchtone buttons on you r phone. In addition, you can choose y our greeting, change your PIN, or change your fax forward number,by modifying the settings on your Personal Web Pa ge.

primary greeting, or change your alternate greeting

Creating Your Personal Directory

About Your Personal Directory

Your Personal Directory is a list of nam es and phone numbers for your personal use. The Personal Directory allows you to use voice commands to direct calls or mess ages to people not listed in the Company Directory.

ManageyourPersonal Directory i n theContactsfolderinMicrosoftOutlook.TheSpeech Serv er supports up to five numbers (business, home, fax, cellular, and pager) per contact. With voice commands, you c an place a calltoany ofthesefive numbersor place acallbackto thebusiness number of the contact after listening to their voice mail or e-mail mes s age.

Tip: Contact yoursystem administratorto enable the Personal Directory featureto allow you to place calls to your Personal Directory contacts.

Note: Unified Messaging users and au to-attendant-only users on a Speech Server Unified Mes sa ging system use Microsoft Outlook to create and modify t heir Personal Directories.

Tip: For instructions on how to us e Microsoft Outlook, refer t o the Help file within Microsoft Ou tlo ok .

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