Mitel Mail INSTALLATION INSTRUCTIONS
Issue 1 Release 2.0 January 1996
1
Voice
Processing Solutions
1
I
Installation and Service Manual
I
TM
, @ -Trademark of
0
Copyright 1996,
All rights reserved.
Printed in Canada.
Mite1
Mite1
Corporation
Corporation
Table of Contents
About This Manual
Who Should Read This Manual
How to Use This Manual ...............................................................................
Task List ......................................................................................................
Procedures
Menu Maps
Which Document Do I
What If Information Is Missing?r..................................................................
How Do I Obtain the Documents I Need?
Reader Advisories ............................................................................................
Before You Start
Console Tips and Techniques
Preparing for Hardware Installation..
Protecting Your Equipment From Damage ....................................................
..................................................................................................
and
Other Navigation Aids.....................................................
.............................................................................................
Viewing Menus..................................................................................
Accepting Defaults
Avoiding Automatic Exit
Quitting an Entry Session
Shortcut Commands
......................................................................
Use>
.........................................................................
....................................................
....................................................................
.............................................................................
....................................................................
...................................................................
...........................................................................
..............................................................
vii
vii
vii
...
Vlll
viii
ix
xi
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xii
...
Xl11
...
xl11
xiii
...
Xl11
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Xiv
Xiv
xv
xvi
1 Product Description
Introduction
Model 70 Overview ................................
Capacities
Model 70.. ..................................................................................................
Model 70 General Server Specifications ........................................................
Safety Compliance......................................................................................
FCC Regulatory Compliance ....................................................................
Physical
Server
Major Hardware Components ......................................................................
Cabinet
Hard
.................................................................................................
and Expansions
Specifications
Environment.. .................................................................................
......................................................................................................
Disk ..................................................................................................
.
.....................................................
............................................................................
................................................................................
1- 1
l- 1
l-3
I-3
l-4
l-4
. l -4
I-4
. l-4
l-5
l-5
l-9
. . .
111
Table of Contents
iv
Table of Contents
Limits
Group
Network Class of Service
Restriction
Tenant
Special Application Mailboxes.. ...................................................................
Administrator ...........................................................................................
Attendant.. ...............................................................................................
Broadcast.................................................................................................. l-18
Chain .......................................................................................................
Greeting Only
Guest ........................................................................................................
Rotational ................................................................................................ l-19
Tree.. ........................................................................................................ l-19
Optional Special Application Mailboxes.. .................................................
Class
of Service (LCOS) ...............................................................
Class
of Service (GCOS)...............................................................
(NCOS)
Class
of Service (RCOS)
Class
of Service (TCOS). ..............................................................
..........................................................................................
Guaranteed
Fax Publishing
Fax
Store
MESA Forms ................................................................................... l-19
Fax.. .............................................................................. l-19
.................................................................................
and
Forward.. ................................................................... l-19
...........................................................
.........................................................
‘.
.1-17
l-17
ll-
l-17
l-
18
l-18
l-l 8
l-18
l-
18
l-18
l-
19
l-
19
17
17
2 Installing New Systems
How To Use This Chapter
the Task List..
Using
Site Selection
Before You Start.. .......................................................................................... 2-3
Installing the Model 70.. ............................................................................... 2-5
Customer Turnover
Task List and Procedures
and
Preparation.. ..................................................................... 2-2
...................................................................................... 2-6
...........................................................................
..................................................................................
3 Upgrading and Updating Systems
4 Replacing
How To Use This Chapter
the
Using
Task List and Procedures
Task List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FRUs
How To Use This Chapter ...........................................................................
Using the
Service Strategy.. ...........................................................................................
Task List..
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
..................................................................................
2-l
.2- 1
3-l
3- 1
4-1
.4-l
4-2
Table of Contents
Support
Before You
Servicing and Expanding the Model 70.. ....................................................... 4-4
Troubleshooting Overview..
General Troubleshooting Procedure .............................................................
Specific Troubleshooting Procedures
Task List and Procedures
Plans..
Self-Sufficient.. ..........................................................................................
Centigram
..............................................................................................
Service
Start.. .......................................................................................... 4-4
5 System Administration
How To Use This Chapter
Using
the
Task List . . . . . . . . . . . .
System Administration
Administration by Phone . . . . . . . . . . . .
Administrative Hardware . . . . . . . . . . . .
Worksheets
Task List and Procedures
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4-3
.4-3
Partner.. ....................................................................... .4-3
.......................................................................... 4-5
4-5
............................................................ 4-7
. . . . . . . . . . . . ..~..~~.-~ _ .
~
. . . . . . . . .
.._...._..._.............................
. . . . . . . . . . . . . . . . . . . . . .
..__.___._.__.__............................................
..___..._......__...............................................
..__..__......___..........................................f....
.._...__...._............_...................................
..___._................... I ,........................
~ . . . . . . . . . . . . . . . . . . ...5-1
5-l
5-2
5-3
5-4
5-4
Appendix- Public Telecommunications Network Connection
Model 70 Connections
Shielded Cables
Jack Types ................................................................................................. A-2
Connectors
Responsibilities
Incidence of Harm ....................................................................................
Rights of the Telephone Company
Coin Service or Party Line Use..
-
and
of the Equipment Owner
................................................................................
.........................................................................................
Loads.. ............................................................................. A-2
.....................................................
............................................................ A-3
:..._...__
......... .............................................
list of Centigram Procedures
Index
Menu Maps
.A-
A-
A-3
A-3
A-3
1
1
vi
-ii
About This Manual
This manual describes how to install and service the Series 6 Communications
Server, Model 70.
Who Should Read This Manual
This manual is intended for Centigram Certified Technicians
for installing and servicing the Model 70 voice mail server.
Technicians must have experience with voice mail servers, PC hardware component
installation, and an understanding of basic telecommunications
must have completed the
Maintenance courses and the Model 70 update training.
If you do not meet these criteria, do not attempt to install or service the Model 70.
Please contact your regional office or the Centigram Regional Operations Manager.
How to Use This Manual
This manual contains reference information, task lists, a collection of procedures for
performing those tasks, and reader aids such as menu maps.
Task list
Use the task list, starting with a principal task, to install a new server or service an
existing server.
you are installing a new server, look on the task list in the “Installing New Systems”
section. The lists are alphabetized rather than sequenced, to help technicians find the
desired task (and procedure) quickly. The following example shows how a task list is
organized:
Each task is described in more detail in a procedure. For example, if
VoiceMemo
(CCTs),
Phase I and Phase II Installation and
responsible
firinciples.
They
vii
About This Manual
VoiceMemo Release 6.OA and later
Procedures
Allow Mailbox OwnerstoControl Message
Delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . CP
m
Procedures follow the Task List of each reference chapter. Follow the steps in
Centigram Procedures
structured so that technicians can use the
step-by-step instructions.
When necessary,
procedures, other manuals, tables, and menu maps. These references are found in
the procedures’ reference columns.
Each
CL?
is numbered for document identification and referencing. Numbering does
not indicate a sequence of performance.
(G’s)
CPs
refer you to
to accomplish the desired tasks. The procedures are
CPs
as a simple checklist if desired, or as
supplementd
information such as additional
Menu Maps and Other Navigation Aids
Most of the documents in the new Centigram document library have menu maps or
a “road map” procedure. You can refer to these document navigation aids at any
point to help you reach a menu or show you which task to perform next. The List of
Centigram Procedures at the back of the manual lists all of the procedures in the
manual and tells you where to find them. It also tells you how they are related to
each other. And don’t overlook the index; it is the fastest way to find all references to
a specific topic.
. . .
Vlll
Which Document Do I Use?
Topics listed below are described in the Centigram documents indicated. This table
lists documents for the base hardware and software only, not optional features.
Activating an inactive configuration
Administration by Phone
About This Manual
Card replacement
Defining a line group
Diagnostics
DID
VoiceMemo
Disk replacement
Distribution lists
application
Installation procedures
I-~
ix
About This Manual
LCOSs
and limits
Mailboxes
Topics (continued)
i
J
Message delivery
Message waiting lights
Paging
Passcode -
Password - console
Phoneline exceptions
Power information
Prompts
RCOSs (NPADJXX)
Release Notes
Repairing a Centigram Series 6 server
Replacing a Centigram Series 6 server
Reports
Resource Manager
Service procedures
1 Site preparation
System administration
mailbox
J
4
4
II -1
*Includes: Model 70, Model 1
il
X
20, and Model 640
Pnsmllation
and Service Manuals.
What If Information Is Missing?
If the information you need is not yet available in the documents listed above, go to
these documents:
0
Release Notes
0
Other existing documents, as applicable
for
VoiceMemo
So&are
How Do I Obtain the Documents I Need?
To obtain other Centigram documents, contact your local Centigram distributor.
Conventions Used in This Manual
About This Manual
Release 6 OA
The procedures in this manual use the following conventions to
enter configuration information and how information is displayed on the Series 6
server console:
Press
Enter
Enter Type the text shown, then press the Enter key. For example, “Enter
bold
Selecti
Press
the Enter
number is correct.”
“Return” or has a return arrow (J) on it.
the line number (l-24)” means type a number from 1 through 24,
and then press the
Words or characters in bold type indicate either a value to be
entered by you exactly as shown or, when used to indicate a variable
entry, describe the type of value to be supplied by you. See example
above.
What you select from
a displayed menu
/
(G) Current Group
key.
For example, “Press Enter if the current
On some keyboards, this key is labeled
Enter
key.
A displayed prompt
for information
/
describe
how you
Prompt: Enter a group number =
Response: Number of the line group (l-24) to be used for the application.
Note:
\
What you enter in
response to the prompt
Unless otherwise stated, press
Enter
after each response you enter.
xi
About This Manual
Reader Advisories
Reader advisories used in this manual are shown below.
Note:
Q
n
A
Information especially useful in relation to this procedure.
CAUTION!
Information that helps you prevent equipment or software
damage.
CAUTION!
Information that helps
(ESD) damage to the equipment.
WARNING!
Information that helps you prevent an interruption to
telecommunications traffic.
you
avoid electrostatic discharge
I
I
0
0
A
A
WARNING!
A hazard that can cause you personal injury.
DANGER!
Warns of a condition that could severely injure or kill you.
xii
Before You Start
This manual assumes that you are familiar with using a console and keyboard. This
section describes how to use the Centigram Series 6 server effectively.
Console lips and Techniques
The tips and techniques offered in the following paragraphs can make configuration
entry sessions at the Centigram Series 6 server maintenance console more productive.
Viewing Menus
l
When you finish entering a value for a parameter, the server displays an
abbreviated form of the current menu, called the “short menu.” To view
the complete current menu when a short menu is displayed, just press
Enter.
l
To return to the Main Menu from any
configuration menu, press X (Exit), until the Main Menu appears.
Accepting Defaults
VoiceMemo
About This Manual
Z
application
l
To accept a default displayed in a
l
To accept a default displayed in a menu, no action is necessary.
prompt,
just press Enter.
Avoiding Automatic Exit
CAUTION!
The Centigram Series 6 server “times out” after 15 minutes.
This means that if you do not enter anything at the console for
15 minutes, the server automatically exits from the current
program. When this happens, all work that has not been saved
on the disk is lost.
To avoid being timed out and losing your work, follow these steps:
1.
When you need time to think, write down the name of the current menu.
2.
Exit to the (server) Main Menu.
3.
When you want to continue your work, enter the appropriate menu
options to regain your place.
Xl11
. .
About This Manual
If you find that the Centigram Series 6
If your screen is blank, press any key to reactivate the screen and then continue with
these steps.
1.
Press any key to start the
Enter your user ID and password (if requested).
2.
Starting from the Main Menu, enter menu options to proceed to the menu
3.
from which the server timed out.
Reenter data as needed to regain lost work.
4.
senrer
login
has timed out, follow the steps below.
sequence.
Quitting an Entry Session
At any point during entry of offline or online parameters, you can quit.
discards all parameter entries you have made and leaves the
configuration
To quit from the
Select:
PTYWZ~~:
Response: Y to return to the
the way it was before you starred entering parameters.
VoiceMemo
(Q)
Quit -- Forget Changes
Quit and forget changes? (y/n) =
Configuration Offline or Online menu:
VoiceMemo
Configuration Main Menu.
VoiceMemo
Quitting
application
Shortcut Commands
You can use the Ctrl (Control) key or the l (slash) key while simultaneously pressing
another key to execute shortcut commands at an Centigram Series 6 server
maintenance console.
To do this...
Activate a timed-out console.
From the offline or online menus, or FCOS, LCOS,
GCOS menus, return to the
Configuration Menu and save any entries.
From the offline or online menus, or
GCOS menus, return to the
Configuration Menu without saving any entries.
Stop scrolling a displayed report.
Resume scrolling a displayed report.
Return to the
prompt is displayed.
VoiceMemo
VoiceMemo
FCOS,
VoiceMemo
application when
a # or $
LCOS,
Type...
my key
/X
QY
Ctrl-s
Cd-Q
Cd-D OY
exit
t3/pe
xiv
a
Preparing for Hardware Installation
Before you begin to install any Model 70 hardware, read the following warnings.
WARNING!
About This Manual
0
0
I
0
0
5
AA
An equipment grounding conductor that is not smaller in size
than the ungrounded branch-circuit supply conductors must
be installed as part of the circuit that supplies the product or
system.
acceptable.
grounding conductors must have a continuous outer finish
that is either green, or green with one or more yellow strips.
The equipment grounding conductor is to be
ground at the service equipment.
WARNING!
The attachment plug receptacles in the vicinity of the product
or system must be of a grounding type and the equipment
grounding conductor serving these receptacles must be
connected to earth ground at the service equipment.
DANGER!
Never install telephone wiring during a lighting storm.
Never install telephone jacks in wet locations unless the jack is
specifically designed for wet locations.
Never touch uninsulated telephone wires or terminals unless
the telephone lines has been disconnected at the network
interface.
Use caution when installing or modifying telephone lines.
Bare, covered or insulated grounding conductors are
Individually covered or insulated equipment
s.connected
to
About This Manual
Protecting Your Equipment From Damage
CAUTION!
u
a
If you follow these simple instructions, you
trouble, down-time, and customer dissatisfaction:
l
l
0
Many of the Model 70 components are easily damaged by
electrostatic discharge (ESD) or rough handling: line cards,
CPU cards, and hard disks are particularly susceptible to
damage. Unless instructed otherwise, observe the precautions
listed below and in individual sections during the handling of all
components.
will
Wear a grounded wrist strap
protects the components from electrostatic discharges (ESD).
Do an orderly shutdown of
to Cl? 6268, “Shut Down a System,” for instructions.
Removing or installing a component
severely damage both the component and its associated circuitry.
Always:
-
Wait 60 seconds after
should stop spinning and be quiet.
whi!e
handling components. Doing so
YOLU
server before turning its power off. Refer
YOLK
turn the server power off. The hard disk
reduce the risk of equipment
. .
whiIe
the server power is on can
-
If you need to set switches or jumpers on a circuit card, first place
the card on an anti-static mat. If such mat is not readily available,
use the card’s anti-static bag as a temporary mat. If neither a mat
nor a bag is available, do not work on the component until you
have obtained one.
-
s
Store circuit cards and other components in anti-static bags and
their original shipping boxes.
1 Product Description
Introduction
This chapter provides a high level description of the Centigram Series 6
Communications Server Model 70 hardware and software functions, features, and
components.
Expanded discussions of some of the topics in this chapter are found in other
chapters of this manual. Additional information is also located in the
Reference and
Manual.
Model 70 Overview
The Model 70 is based on a standard desktop PC cabinet featuring seven available
ISA slots, a 200-watt AC power supply, a 486-66 MHz CPU, an IDE hard disk, a
3.5-inch
bus, and a modular design for quick and easy component maintenance. This server
can accommodate up to seven analog or digital adapter cards with a maximum of 30
ports (24 ports analog/30 ports digital) and up to two 500 MB IDE drives for a
maximum redundant speech storage capacity of 55 hours. (Figure l-l shows the
Model 70 block diagram.)
It also provides general server specifications.
Conjguration
floppy disk drive, a special Multi-Vendor Integration Protocol (MVIP)
Manual and the Centigram Series G Technical Reference
VoiceMemo
Figure l-1
POW?r
SUPPlY
YYzb
Model 70 Block Diagram
NC
In
I-1
Product Description
As the block diagram shows, the Model 70 is a PC-like server containing a CPU,
serial port, floppy disk, mass storage, and ISA expansion slots. Three types of ISA
adapter cards can be inserted into the expansion slots: telephony interface cards
(analog and digital interface cards), telephony service cards (Fax), and computer
interface cards (Serial, Ethernet). The telephony interface cards and the telephony
service cards can also be linked to the
h4VIP
bus, which is a special ribbon cable
linking the adapter cards together and allowing them to share resources.
There are two general categories of mailboxes that are available in the servers at
installation: standard (user/owner) mailboxes and special applications mailboxes. All
mailboxes can be
passcode
protected.
Classes of service are assigned to each mailbox. The Features Class of Service
(FCOS), Limits Class of Service (LCOS), and Group Class of Service (GCOS)
determine what a mailbox owner’s options are and how the
m&lboxes
function in
relation to one another and the server. The Network Class of Service (NCOS),
Restriction Class of Service (RCOS),
and Tenant Class of Service (TCOS) are
related to optional features.
Standard Model 70 features include voice messaging, audible tone message waiting
signals, and notification services.
letters instead of numbers for commands; for example,
The user interface consists of mnemonic (using
“I”’
to play a message) and
single-digit prompts, and an online user tutorial.
The following optional features are also available with the Model 70:
OneView,
Wakeup, Integrations, MESA-Net, and
Cut-Through Paging,
CallAgent,
AMIS
MESA Forms, Receptionist II, Auto
Analog. Additionally, specialty cards
FaxMemo,
can also be installed in the Model 70, such as a Fax card, Smartcard, Ethernet Card,
Serial
16/32
card, and others.
You can perform system administration and maintenance tasks either on-site or
remotely via telephone. A VT1 00 compatible terminal is required to perform
installation and maintenance, and an outboard modem with cables is required for
remote administration. (The
VT1
00 does not support full screen mode.) In
addition to adds and changes, maintenance and restore functions and system reports
are available to the system administrator.
Centigram’s
VoiceMemo
Release 6.0 is installed. To provide features, the Model 70
uses QNX , a real-time, multi-tasking operating system to control server resources.
The Model 70 supports the Audio Messaging Interchange Specification
(AMIS)
standard and can be configured to deliver to mailboxes on other vendors’ systems.
l-2
-ii
Capacities and Expansions
Model 70
Maximum configuration for the Model 70 includes:
l
7 available line/specialty card slots
l
VoiceMemo
ports (24 analog/30 digital)
Product Description
l MI55 IDE hard disk
18.5Kbps,
l
Multiple, redundant hard disks (2 IDE disks
l
User/system prompts in four languages
l
Specialty cards: Fax card,
or 40 hours @ 24 Kbps
-
2,730 mailboxes; 55 hours of message storage
Smartcard,
Serial
maximur$
16/32
card, and Ethernet card
@
1-3
Product Description
Model 70 General Server Specifications
Safety Compliance
This equipment meets or exceeds requirements for safety in the US (UL 1950 1st
Edition), Canada (CSA
FCC Regulatory Compliance
This equipment meets or exceeds requirements for EM1 and telephone
interconnectability standards in the US.
Physical Specifications
950),
and Europe (TW to EN60950, IEC 950).
Height (with feet installed)
Width
Depth
Weight
Server Environment
Temperature
Humidity
Altitude
BTUs
Noise at operator position
ESD
AC power
6.25 inches (15.92 cm)
16.35 inches (41.65 cm)
16.50 inches (42.67 cm)
21
pounds (9.5 kg)
Operating: 50 - 95 “F (10 - 35 “C)
Nonoperating: 40 - 158 “F (8 - 70 “C)
Operating: 85% at 95 “F (35 “C)
Nonoperating: 95% at 95 “F (35 “C)
Operating: to 10,000 ft (3,000 m)
Nonoperating: to 50,000 ft (15,240 m)
1700
41 dB
maximum with peripherals
15 kilovolts
100 - 120 volts AC, 50 - 60 Hz. 200
Watt
200 - 240 volts AC, 50 - 60 Hz, 200
Watt
idle
1-4
a
Major Hardware Components
The Model 70 consists of a standard desktop PC cabinet featuring seven available
ISA slots, two peripheral bays, a 200-watt power supply, a 486-66 MHz CPU, an
IDE hard disk, a
component maintenance. It also features a special Multi-Vendor Integration
Protocol (MVIP) ribb
switch to any shared resource within the module level. The server backplane can
accommodate up to seven analog or digital adapter cards that total between 4 and 30
ports (24 ports analog130 ports digital). Both analog and digital cards can be mixed
in the same server. The server also accommodates up to two IDE hard disks for a
maximum redundant speech storage capacity of 55 hours. See Figures l-2 through
l-4 for details.
All major hardware components are replaceable and are referred to as field
replaceable units
includes the following major hardware components:
3.5-inch
floppy disk drive, and a modular design for quick and easy
on cable bus that connects all line cards, allowing them to
(FRUs).
The Model 70 standard configuration upon shipment
Product Description
Cabinet
l Cabinet
l Hard Disk
l
Floppy Disk Drive
l Line Cards
A
VT1
00 compatible terminal (administrative console) is required for system
administration and installation. For remote administration, an external modem is
also required.
The Model 70 is housed in a standard PC cabinet. The housing and its major parts,
listed below, are considered one component.
l
An ISA-compatible motherboard with a passive backplane, which supports
up to seven 16-bit ISA/AT compatible cards (line cards, fax cards,
Smartcard, Serial
l
A 200-watt switchable power supply, which provides power for outboard
16/32
card, or an Ethernet card).
resources, add-in boards, hard disk, and floppy disk drive. The power
supply can operate at 120 volts AC or 240 volts AC.
Figure l-2 shows the details of the rear panel. The rear panel includes the following
connectors:
l
Console Port (Serial Port 1) - provides connection to console
l-5
Product Description
l
Serial Port 2 - (RS-232C connector) provides connection to the remote
administration/maintenance modem and optional printer
l
Parallel
l
AC Output Power Connector - provides connection to a peripheral
l
Adapter Card Expansion Slots (7) - provide external connection to seven
Port
1 - not supported
adapter cards . Although there are eight slot openings at the rear panel, the
slop opening closest to the power supply has no corresponding connector
to the motherboard.
l
Keyboard Connector - not supported
l
Voltage Switch - selects operating voltage:
l
AC Input Power Connector - provides connection to a
120
volt’. (default) or
240
+W/12V
supply provided by user
volt
power
l
Power Supply Fan - provides cooling for the cabinet
Console
(Serial Port
Connector
1) AC Output Power
Product Description
COllWXtCN
Power supply
Fan
AC Input Power Keyboard Connector
Connector (Not Supported)
Figure l-2
Model 70 Rear Panel Connectors
The front panel, shown in Figure
l
HDD LED (Red) - indicates the state of the hard disk and lights when the
hard disk is accessed
l Power LED (G
reen)- indicates the power status and lights when the
server power is on
l
l
Bay for
3.5inch
35inch
Hard Disk - covered with filter panel and EM1 shield
Floppy Disk Drive - used an interface to install, reconfigure,
backup, and update the server software
l
3.5inch
Floppy Disk Drive Eject Button - ejects
Voltage
Switch
1-3,
includes the following controls and indicators:
3.5inch
diskettes
l
3.5inch
Floppy Disk Drive LED (Green) - indicates the state of the
floppy disk drive and lights when the floppy drive is accessed
l
Power Button- turns the server on and off
l
Reset Button - initiates a warm boot, which resets the server without
turning off the power supply
l
Keyboard Lock - not supported
l-7
Product
Description
HDD LED Power LED
3.5inch Floppy
Disk Drive
Bay for 3.5-inch
Hard Disk
Floppy disk Drive
Eject Button
Keyboard Lock
(Not Supported)
Figure
l-3
Reset
Button
Model 70 Front Panel Controls and Indicators
Power
Button
Floppy Disk
Drive LED
The internal layout of the cabinet is shown in Figure
Expansion Slots - Slots are numbered 0 - 6. Slot 6 is closest to the
offboard
Of%oard
battery.
Battery - for CMOS
FUM
Power Supply
Bay - Not used
Front Bezel Assembly - Contains reset button, power on/off button, drive
activity lights, power on light and speaker (between bezel and metal
chassis)
,,
l-4.
It includes the following:
l-8
Bay and Carrier Disks - Carrier contains hard disk and
3.5-inch
floppy
disk drive
Auxiliary Front Fan - and motherboard guides
Motherboard
2
Product Description
Expansion Slots
Front Fan and
Motherboard Guides Assembly
Offboard
Battery Power Supply
Front Bezel
Bay
(Not Supported)
Figure l-4
Hard Disk
The Model 70 features a
system, speech, names, greetings, prompts, messages, and applications. (For specific
hard disk specifications, see the
server can accommodate up to two disks for a maximum of 55 storage hours, with
redundancy, at
Floppy Disk Drive
The Model 70 features a
double sided, double density diskettes. The floppy disk drive is used to install,
reconfigure, and update the server
and increase the memory storage capacity of the hard disk.
Motherboard
Model 70 Internal Components
18.5Kbps.
3.5-inch
3.5-inch,
Bay and Carrier for
Hard Disk and Floppy
Disk Drive
IDE hard disk (M155) that stores the operating
Centigram Series G
1.44 MB floppy disk drive that uses
so&ware,
backup mailbox and account data files,
Technical
Reference
ManuaZ.)
3.5-inch
This
1-9
Product Description
Line Cards
Line cards are the primary interface between the Model 70 and the telephone
network. These cards control all incoming calls, including fax messages. All line
cards support the Multi-Vendor Integration Protocol (MVIP), which enables the
Series 6 server to interface with a wide range of third-party telephony cards.
Line cards are available in four or eight ports configurations, and are full-size AT
cards that plug into empty slots on the Model 70 cabinet’s backplane. There are two
general types of line cards offered: analog and digital. The analog line cards include
(4/8
ports) Loop Start, Ground Start Trunk, Direct Inward Dialing Trunk, and
E & M Trunk. The digital cards offered are Tl (24 ports) Loop Start, Ground Start
Trunk, Direct Inward Dialing Trunk, and E & M Trunk and El (30 ports) An
external -48 volt power supply is also required when using DID, E & M, or Ground
Start line cards. For detailed line card information, see the
Ceatigram
Series
G
Technical Reference Manual.
The line cards have the following features:
Specialty Cards
The Model 70 can also accommodate specialty cards that support computer, fax, and
LAN services (such as, Fax cards, Smartcards, Ethernet cards, and Serial
cards).
l
Speech digitization (analog-to-digital and digital-to-analog) and
compression
l
Line signaling and supervision
l DTMF , progress tone detection, and synthesis
l
Control and speech buffer memory for each of two channels, and program
memory
l
Multi-Vendor Integration Protocol
&NIP)
support
16/32
l-10
a
Product Description
Fax Card
Fax cards handle incoming fax messages and support other telephone interfaces.
When the incoming fax tone is emitted, the fax card performs a “handshake” with
the fax machine that is sending the tone and processes the incoming fax. The Fax
card sends the fax to the hard disk where it is stored for later retrieval or distribution
by the user. For detailed Fax card information, see the Centigram
Reference Manual
and the
VoiceMemo FaxMemo Manual.
Series G
Technical
Smartcard
Smartcards provide multiple, simultaneous serial connections required for
applications such as PBX integration, host computer communication, and
Net networking. This card is compatible with EIA RS 232-C,
V.28 asynchronous communications standards.
Smartcards feature two, four, or eight ports and are full-size AT cards that plug into
empty slots on the Model 70 cabinet’s backplane. For detailed Smartcard
information,
Smartcard Manual.
see
the
Centigram Series 6 Technical Reference Manual
CCITT
and the
MESA-
V.24, and
Serial
Serial
throughput, such as sixteen channels through an external adapter box. For detailed
Serial 16132 card information, see the
16/32
16/32
Card
cards are replacement cards for Smartcards that provide faster
Centigram Series G Technical Reference Manual.
Ethernet Cards
Ethernet cards provide special local area networking capabilities. For detailed
Ethernet card information, see the Centigram
Series G Technical Reference Manual.
1-11
Product Description
Major
Sokware
This section provides an overview of available user and server features and special
applications. Depending on your specific server configuration, the Model 70 you are
working with will include some or all of the features discussed in this section.
Software, including support for some optional features, is loaded in the Model 70
when shipped. Additional hardware is required to implement some optional
features.
For more detailed information, refer to the
Components
Manual.
Series 6 Communication Server
The Model 70 is one of the Series 6 Communication servers. Tt is a modular, open,
standards-based communication server that allows users, to make, send, receive, and
answer voice and fax messages from a single mailbox 24 hours a day, using a
pushbutton phone. The Model 70 is compatible with virtually every PBX and
Central Office Switch.
The server is shipped with
uses the
QNX
operating system from QNX Software.
VoiceMemo
VoiceMemo
Software Release 6.0. The Series 6 server
Reference and
ConJZguration
Mailbox User Features
Voice Mail/Messaging
The basic function of the Model 70 is message taking and retrieval. The mailbox
user can receive, review, save, delete, and reply to or send messages.
Several delivery options are available to users:
l
Marking a message as urgent
*
Making a message confidential (so that it cannot be passed on to another
user)
l
Specifying message delivery dates (future delivery)
@
Requesting a return receipt (verification that the message was listened to)
Customization
Users can customize mailboxes. This customization includes greetings, distribution
lists, fax delivery, and reminder calls.
1-12
2
Product Description
Distribution lists
A distribution list allows a mailbox user to send the same message to several other
users simultaneously. Mailbox user distribution lists are established over the
telephone. Each list is assigned an individual distribution list number.
Two types of lists are available: mailbox user distribution lists, which are accessible
only by the mailbox owner; and master, or system distribution lists, which are
established by the system administrator and accessible by all users of a line group.
The ability to create, access, or be part of a distribution is determined through class
of service assignments.
A distribution list can contain up to
of 200 personal distribution lists per mailbox and
can be nested, enabling one list to contain other lists.
65,535
members. The server allows a maximum
200
master
lisp.
Distribution lists
Message Waiting
This feature provides a “stutter” dial tone or flashing light indication at the user’s
phone to signal that a new message has arrived. This audio indication is only
available on the telephone number associated with the user mailbox.
Outdial Notification
There are two types of
Paging notification uses a radio pager to let the mailbox user know in real-time that
there is a message waiting. If the pager is a voice pager, the server delivers the first 30
seconds of the voice message. (Message length is dependent on the pager company.)
It can also send customized alphanumeric messages.
The user can customize this feature so that the server calls up to two primary and two
alternative pager numbers. Notification can be given at specified intervals for all
messages or set to notify only when urgent messages are received.
Outdial
Notification: Paging and Message Delivery.
I
Optional Features
Message Delivery provides notification to a telephone number not associated with a
pager. The Model 70 calls the designated telephone number at specified intervals,
announce the number of messages waiting for review, and ask the user to log into
their mailbox.
CallAgent
CallAgent
conjunction with your
attendant and call processing applications, letting you control the time, destination
and method of each call processing event.
adds call processing capabilities to your Model 70 while working in
VoiceMemo
software. It allows you to create automated
CallAgent
gives you the option of
1-13
Product Description
arranging the presentation of what callers hear and where callers go within the server.
It can be programmed or changed over the telephone using simple menu-driven
pushbutton commands.
Auto Wakeup
The server allows the mailbox user to schedule wakeup or reminder calls. These calls
can be scheduled for and made from the server any time, any day and anywhere.
Each call can be directed to a specific telephone number and can occur multiple
times at specified intervals.
Cut-Through Paging
Cut-Through paging sends the actual call-back number rather than the mailbox
number to the mailbox user’s pager.
FaxMemo
The
FaxMemo
Publishing, and
answer, voice annotate, and distribute fax messages. It also provides automatic
and/or scheduled delivery via facsimile (download to any fax machine). The
FaxMemo sofmare
purchased separately for the feature to work.
application includes Fax Mail, Fax Broadcast, Guaranteed Fax, Fax
Walkaway
Fax..
is supplied with the Model
These applications allow users to send, receive,
70.
The
FaxMemo
card must be
Special Pager Terminal Protocol Paging
Special pager terminal protocol paging customizes
with pager systems (TNPP protocol) used by hospitals and other organizations with
private, or highly specialized, pager networks.
Receptionist
With this feature, the server answers incoming phone calls and asks callers to enter
the extension number or name of the party they wish to call. Once the information
has been entered, the server transfers
I
Outside Caller Features
All outside caller features can be enabled/disabled from the server console. Callers who
leave messages can:
0
Replay and rerecord their messages
l
Make their messages urgent, placing them in front of the normal message
queue
11
callersPto
outdial
notification to interact
the desired extension.
1-14
l
Leave messages in additional mailboxes on the server
2
l
System Features
Distribution lists (also see Mailbox User Features)
A distribution list allows a mailbox user to send the same message to several other
users simultaneously. Mailbox user distribution lists are established over the
telephone. Each list is assigned an individual distribution list number.
integrations
Integrations establish the connection between the telephone switch and the Model
70. They provide call information for direct and forwarded calls and message
waiting signals for the user.
In-band DTMF integration is standard and allows the switching system and Model
70 to communicate by exchanging tones in the voice frequency band.
Product Description
Be transferred to the operaror or any other extension on the switch
Integrations are transparent to
both*users
and callers.
Optional System Features
AMIS Analog
AMIS
Analog is a system networking application that enables the Model 70 to
communicate with other vendors’ voice processing systems.
OneView
OneView
Centigram
receive fax messages on your PC, and to exchange messages using your current
mail application by launching it from within
your voice and fax messages at a glance, prioritize them, and send and receive
messages that combine voice mail and faxes.
is a multimedia desktop messaging program that works with the
VoiceMemo
Functional System Partition Administration (FPSA)
This feature adds a much higher level of security to Series 6 server administration for
both Customer Premise Equipment (CPE) customers and service providers. FPSA is
particularly useful to telephone companies, service providers, and large CPE
customers who want to limit access to operations, administration, and maintenance
(OA & M) functions on a departmental or individual basis. In addition, FPSA
offloads or resells certain administrative functions to restricted groups within your
organizations or within your customer base. FPSA adds security in five ways. First,
it can be activated only by a special diskette, which will be shipped upon request.
Second, FPSA controls access to all parts of the server (administration menus or
QNX) by passwords and user
commands. Fourth, superusers can force system administrators to change their
and
FaxMemo
ID’s.
Third, you can control who has access to batch
applications. It allows you to send and
OneView.
It also allows
you to
E-
view all
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