Mitel Mail INSTALLATION INSTRUCTIONS

Download

Issue 1 Release 2.0 January 1996

Voice

Processing Solutions

Installation and Service Manual

, @ -Trademark of

Mite1

Corporation

About This Manual

Who Should Read This Manual

How to Use This Manual ...............................................................................

Task List ......................................................................................................

Procedures Menu Maps Which Document Do I

What If Information Is Missing?r..................................................................

How Do I Obtain the Documents I Need?

Reader Advisories ............................................................................................

Before You Start

Console Tips and Techniques

Preparing for Hardware Installation..

Protecting Your Equipment From Damage ....................................................

..................................................................................................

and

Other Navigation Aids.....................................................

.............................................................................................

Viewing Menus..................................................................................

Accepting Defaults Avoiding Automatic Exit

Quitting an Entry Session Shortcut Commands

......................................................................

Use>

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1 Product Description

Introduction

Model 70 Overview ................................

Capacities

Model 70.. ..................................................................................................

Model 70 General Server Specifications ........................................................

Safety Compliance......................................................................................

FCC Regulatory Compliance ....................................................................

Physical Server

Major Hardware Components ......................................................................

Cabinet

Hard

.................................................................................................

and Expansions

Specifications

Environment.. .................................................................................

......................................................................................................

Disk ..................................................................................................

.....................................................

............................................................................

................................................................................

1- 1

l- 1

l-3

I-3

l-4

. l -4

I-4

. l-4

l-5

l-9

. . . 111

Table of Contents

Limits Group Network Class of Service

Restriction Tenant

Special Application Mailboxes.. ...................................................................

Administrator ...........................................................................................

Attendant.. ...............................................................................................

Broadcast.................................................................................................. l-18

Chain .......................................................................................................

Greeting Only

Guest ........................................................................................................

Rotational ................................................................................................ l-19

Tree.. ........................................................................................................ l-19

Optional Special Application Mailboxes.. .................................................

Class

of Service (LCOS) ...............................................................

Class

of Service (GCOS)...............................................................

(NCOS)

Class

of Service (RCOS)

Class

of Service (TCOS). ..............................................................

..........................................................................................

Guaranteed Fax Publishing Fax

Store

MESA Forms ................................................................................... l-19

Fax.. .............................................................................. l-19

.................................................................................

and

Forward.. ................................................................... l-19

...........................................................

.........................................................

‘.

.1-17

l-17

ll-

l-17

l-18 l-l 8

l-18 l-

l-18

17 17

2 Installing New Systems

How To Use This Chapter

the Task List..

Using

Site Selection

Before You Start.. .......................................................................................... 2-3

Installing the Model 70.. ............................................................................... 2-5

Customer Turnover

Task List and Procedures

and

Preparation.. ..................................................................... 2-2

...................................................................................... 2-6

...........................................................................

..................................................................................

3 Upgrading and Updating Systems

4 Replacing

How To Use This Chapter

the

Using

Task List and Procedures

Task List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

FRUs

How To Use This Chapter ...........................................................................

Using the

Service Strategy.. ...........................................................................................

Task List..

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

..................................................................................

2-l

.2- 1

3-l

3- 1

4-1

.4-l

4-2

Table of Contents

Support

Before You

Servicing and Expanding the Model 70.. ....................................................... 4-4

Troubleshooting Overview..

General Troubleshooting Procedure .............................................................

Specific Troubleshooting Procedures

Task List and Procedures

Plans..

Self-Sufficient.. ..........................................................................................

Centigram

..............................................................................................

Service

Start.. .......................................................................................... 4-4

5 System Administration

How To Use This Chapter

Using

the

Task List . . . . . . . . . . . .

System Administration

Administration by Phone . . . . . . . . . . . .

Administrative Hardware . . . . . . . . . . . .

Worksheets Task List and Procedures

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4-3

.4-3

Partner.. ....................................................................... .4-3

.......................................................................... 4-5

4-5

............................................................ 4-7

. . . . . . . . . . . . ..~..~~.-~ _ .

. . . . . . . . .

.._...._..._.............................

. . . . . . . . . . . . . . . . . . . . . .

..__.___._.__.__............................................

..___..._......__...............................................

..__..__......___..........................................f....

.._...__...._............_...................................

..___._................... I ,........................

~ . . . . . . . . . . . . . . . . . . ...5-1

5-l

5-2

5-3

5-4

Appendix- Public Telecommunications Network Connection

Model 70 Connections

Shielded Cables

Jack Types ................................................................................................. A-2

Connectors

Responsibilities

Incidence of Harm ....................................................................................

Rights of the Telephone Company Coin Service or Party Line Use..

and

of the Equipment Owner

................................................................................

.........................................................................................

Loads.. ............................................................................. A-2

.....................................................

............................................................ A-3

:..._...__

......... .............................................

list of Centigram Procedures

Index

Menu Maps

.A-

A-

A-3

-ii

About This Manual

This manual describes how to install and service the Series 6 Communications Server, Model 70.

Who Should Read This Manual

This manual is intended for Centigram Certified Technicians for installing and servicing the Model 70 voice mail server.

Technicians must have experience with voice mail servers, PC hardware component

installation, and an understanding of basic telecommunications must have completed the Maintenance courses and the Model 70 update training.

If you do not meet these criteria, do not attempt to install or service the Model 70. Please contact your regional office or the Centigram Regional Operations Manager.

How to Use This Manual

This manual contains reference information, task lists, a collection of procedures for performing those tasks, and reader aids such as menu maps.

Task list

Use the task list, starting with a principal task, to install a new server or service an existing server.

you are installing a new server, look on the task list in the “Installing New Systems”

section. The lists are alphabetized rather than sequenced, to help technicians find the desired task (and procedure) quickly. The following example shows how a task list is organized:

Each task is described in more detail in a procedure. For example, if

VoiceMemo

(CCTs),

Phase I and Phase II Installation and

responsible

firinciples.

They

vii

About This Manual

VoiceMemo Release 6.OA and later

Procedures

Allow Mailbox OwnerstoControl Message

Delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . CP

Procedures follow the Task List of each reference chapter. Follow the steps in Centigram Procedures structured so that technicians can use the step-by-step instructions.

When necessary,

procedures, other manuals, tables, and menu maps. These references are found in the procedures’ reference columns.

Each

CL?

is numbered for document identification and referencing. Numbering does

not indicate a sequence of performance.

(G’s)

CPs

refer you to

to accomplish the desired tasks. The procedures are

CPs

as a simple checklist if desired, or as

supplementd

information such as additional

Menu Maps and Other Navigation Aids

Most of the documents in the new Centigram document library have menu maps or a “road map” procedure. You can refer to these document navigation aids at any point to help you reach a menu or show you which task to perform next. The List of Centigram Procedures at the back of the manual lists all of the procedures in the manual and tells you where to find them. It also tells you how they are related to each other. And don’t overlook the index; it is the fastest way to find all references to a specific topic.

. . .

Vlll

Which Document Do I Use?

Topics listed below are described in the Centigram documents indicated. This table lists documents for the base hardware and software only, not optional features.

Activating an inactive configuration

Administration by Phone

About This Manual

Card replacement

Defining a line group

Diagnostics

DID

VoiceMemo

Disk replacement

Distribution lists

application

Installation procedures

I-~

About This Manual

LCOSs

and limits

Mailboxes

Topics (continued)

Message delivery

Message waiting lights Paging

Passcode -

Password - console Phoneline exceptions Power information Prompts

RCOSs (NPADJXX)

Release Notes Repairing a Centigram Series 6 server

Replacing a Centigram Series 6 server Reports Resource Manager Service procedures

1 Site preparation

System administration

mailbox

J 4 4

II -1

*Includes: Model 70, Model 1

20, and Model 640

Pnsmllation

and Service Manuals.

What If Information Is Missing?

If the information you need is not yet available in the documents listed above, go to these documents:

Release Notes

1 Product Description

Introduction

This chapter provides a high level description of the Centigram Series 6

Communications Server Model 70 hardware and software functions, features, and

components.

Expanded discussions of some of the topics in this chapter are found in other chapters of this manual. Additional information is also located in the

Reference and

Manual.

Model 70 Overview

The Model 70 is based on a standard desktop PC cabinet featuring seven available

ISA slots, a 200-watt AC power supply, a 486-66 MHz CPU, an IDE hard disk, a

3.5-inch

bus, and a modular design for quick and easy component maintenance. This server can accommodate up to seven analog or digital adapter cards with a maximum of 30 ports (24 ports analog/30 ports digital) and up to two 500 MB IDE drives for a maximum redundant speech storage capacity of 55 hours. (Figure l-l shows the Model 70 block diagram.)

It also provides general server specifications.

Conjguration

floppy disk drive, a special Multi-Vendor Integration Protocol (MVIP)

Manual and the Centigram Series G Technical Reference

VoiceMemo

Figure l-1

POW?r

SUPPlY

YYzb

Model 70 Block Diagram

I-1

Product Description

As the block diagram shows, the Model 70 is a PC-like server containing a CPU,

serial port, floppy disk, mass storage, and ISA expansion slots. Three types of ISA adapter cards can be inserted into the expansion slots: telephony interface cards

(analog and digital interface cards), telephony service cards (Fax), and computer interface cards (Serial, Ethernet). The telephony interface cards and the telephony service cards can also be linked to the

h4VIP

bus, which is a special ribbon cable

linking the adapter cards together and allowing them to share resources.

There are two general categories of mailboxes that are available in the servers at installation: standard (user/owner) mailboxes and special applications mailboxes. All mailboxes can be

passcode

protected.

Classes of service are assigned to each mailbox. The Features Class of Service

(FCOS), Limits Class of Service (LCOS), and Group Class of Service (GCOS) determine what a mailbox owner’s options are and how the

m&lboxes

function in

relation to one another and the server. The Network Class of Service (NCOS),

Restriction Class of Service (RCOS),

and Tenant Class of Service (TCOS) are

related to optional features.

Standard Model 70 features include voice messaging, audible tone message waiting

signals, and notification services.

letters instead of numbers for commands; for example,

The user interface consists of mnemonic (using

“I”’

to play a message) and

single-digit prompts, and an online user tutorial.

The following optional features are also available with the Model 70:

OneView,

Wakeup, Integrations, MESA-Net, and

Cut-Through Paging,

CallAgent,

AMIS

MESA Forms, Receptionist II, Auto

Analog. Additionally, specialty cards

FaxMemo,

can also be installed in the Model 70, such as a Fax card, Smartcard, Ethernet Card,

Serial

16/32

card, and others.

You can perform system administration and maintenance tasks either on-site or

remotely via telephone. A VT1 00 compatible terminal is required to perform

installation and maintenance, and an outboard modem with cables is required for

remote administration. (The

VT1

00 does not support full screen mode.) In

addition to adds and changes, maintenance and restore functions and system reports

are available to the system administrator.

Centigram’s

VoiceMemo

Release 6.0 is installed. To provide features, the Model 70

uses QNX , a real-time, multi-tasking operating system to control server resources.

The Model 70 supports the Audio Messaging Interchange Specification

(AMIS)

standard and can be configured to deliver to mailboxes on other vendors’ systems.

l-2

-ii

Capacities and Expansions

Model 70

Maximum configuration for the Model 70 includes:

7 available line/specialty card slots

VoiceMemo

ports (24 analog/30 digital)

Product Description

l MI55 IDE hard disk

18.5Kbps,

Multiple, redundant hard disks (2 IDE disks

User/system prompts in four languages

Specialty cards: Fax card,

or 40 hours @ 24 Kbps

2,730 mailboxes; 55 hours of message storage

Smartcard,

Serial

maximur$

16/32

card, and Ethernet card

1-3

Product Description

Model 70 General Server Specifications

Safety Compliance

This equipment meets or exceeds requirements for safety in the US (UL 1950 1st

Edition), Canada (CSA

FCC Regulatory Compliance

This equipment meets or exceeds requirements for EM1 and telephone

interconnectability standards in the US.

Physical Specifications

950),

and Europe (TW to EN60950, IEC 950).

Height (with feet installed) Width Depth Weight

Server Environment

Temperature

Humidity

Altitude

BTUs

Noise at operator position ESD

AC power

6.25 inches (15.92 cm)

16.35 inches (41.65 cm)

16.50 inches (42.67 cm)

pounds (9.5 kg)

Operating: 50 - 95 “F (10 - 35 “C) Nonoperating: 40 - 158 “F (8 - 70 “C)

Operating: 85% at 95 “F (35 “C) Nonoperating: 95% at 95 “F (35 “C)

Operating: to 10,000 ft (3,000 m)

Nonoperating: to 50,000 ft (15,240 m)

1700

41 dB

maximum with peripherals 15 kilovolts 100 - 120 volts AC, 50 - 60 Hz. 200

Watt

200 - 240 volts AC, 50 - 60 Hz, 200 Watt

idle

1-4

Major Hardware Components

The Model 70 consists of a standard desktop PC cabinet featuring seven available ISA slots, two peripheral bays, a 200-watt power supply, a 486-66 MHz CPU, an IDE hard disk, a component maintenance. It also features a special Multi-Vendor Integration Protocol (MVIP) ribb switch to any shared resource within the module level. The server backplane can accommodate up to seven analog or digital adapter cards that total between 4 and 30 ports (24 ports analog130 ports digital). Both analog and digital cards can be mixed in the same server. The server also accommodates up to two IDE hard disks for a maximum redundant speech storage capacity of 55 hours. See Figures l-2 through

l-4 for details.

All major hardware components are replaceable and are referred to as field replaceable units includes the following major hardware components:

3.5-inch

floppy disk drive, and a modular design for quick and easy

on cable bus that connects all line cards, allowing them to

(FRUs).

The Model 70 standard configuration upon shipment

Product Description

Cabinet

l Cabinet l Hard Disk

Floppy Disk Drive

l Line Cards

VT1

00 compatible terminal (administrative console) is required for system administration and installation. For remote administration, an external modem is also required.

The Model 70 is housed in a standard PC cabinet. The housing and its major parts, listed below, are considered one component.

An ISA-compatible motherboard with a passive backplane, which supports

up to seven 16-bit ISA/AT compatible cards (line cards, fax cards, Smartcard, Serial

A 200-watt switchable power supply, which provides power for outboard

16/32

card, or an Ethernet card).

resources, add-in boards, hard disk, and floppy disk drive. The power supply can operate at 120 volts AC or 240 volts AC.

Figure l-2 shows the details of the rear panel. The rear panel includes the following connectors:

Console Port (Serial Port 1) - provides connection to console

l-5

Product Description

Serial Port 2 - (RS-232C connector) provides connection to the remote administration/maintenance modem and optional printer

Parallel

AC Output Power Connector - provides connection to a peripheral

Adapter Card Expansion Slots (7) - provide external connection to seven

Port

1 - not supported

adapter cards . Although there are eight slot openings at the rear panel, the slop opening closest to the power supply has no corresponding connector to the motherboard.

Keyboard Connector - not supported

Voltage Switch - selects operating voltage:

AC Input Power Connector - provides connection to a

120

volt’. (default) or

240

+W/12V

supply provided by user

volt

power

Power Supply Fan - provides cooling for the cabinet

Console

(Serial Port

Connector

1) AC Output Power

Product Description

COllWXtCN

Power supply

Fan

AC Input Power Keyboard Connector

Connector (Not Supported)

Figure l-2

Model 70 Rear Panel Connectors

The front panel, shown in Figure

HDD LED (Red) - indicates the state of the hard disk and lights when the

hard disk is accessed

l Power LED (G

reen)- indicates the power status and lights when the

server power is on

Bay for

3.5inch

35inch

Hard Disk - covered with filter panel and EM1 shield

Floppy Disk Drive - used an interface to install, reconfigure,

backup, and update the server software

3.5inch

Floppy Disk Drive Eject Button - ejects

Voltage

Switch

1-3,

includes the following controls and indicators:

3.5inch

diskettes

3.5inch

Floppy Disk Drive LED (Green) - indicates the state of the

floppy disk drive and lights when the floppy drive is accessed

Power Button- turns the server on and off

Reset Button - initiates a warm boot, which resets the server without

turning off the power supply

Keyboard Lock - not supported

l-7

Product

Description

HDD LED Power LED

3.5inch Floppy Disk Drive

Bay for 3.5-inch

Hard Disk

Floppy disk Drive

Eject Button

Keyboard Lock

(Not Supported)

Figure

l-3

Reset

Button

Model 70 Front Panel Controls and Indicators

Power

Button

Floppy Disk Drive LED

The internal layout of the cabinet is shown in Figure

Expansion Slots - Slots are numbered 0 - 6. Slot 6 is closest to the

offboard

Of%oard

battery.

Battery - for CMOS

FUM

Power Supply

Bay - Not used

Front Bezel Assembly - Contains reset button, power on/off button, drive

activity lights, power on light and speaker (between bezel and metal chassis)

l-4.

It includes the following:

l-8

Bay and Carrier Disks - Carrier contains hard disk and

3.5-inch

floppy

disk drive

Auxiliary Front Fan - and motherboard guides

Motherboard

Product Description

Expansion Slots

Front Fan and

Motherboard Guides Assembly

Offboard

Battery Power Supply

Front Bezel

Bay

(Not Supported)

Figure l-4

Hard Disk

The Model 70 features a system, speech, names, greetings, prompts, messages, and applications. (For specific hard disk specifications, see the server can accommodate up to two disks for a maximum of 55 storage hours, with redundancy, at

Floppy Disk Drive

The Model 70 features a

double sided, double density diskettes. The floppy disk drive is used to install, reconfigure, and update the server and increase the memory storage capacity of the hard disk.

Motherboard

Model 70 Internal Components

18.5Kbps.

3.5-inch

3.5-inch,

Bay and Carrier for

Hard Disk and Floppy

Disk Drive

IDE hard disk (M155) that stores the operating

Centigram Series G

1.44 MB floppy disk drive that uses

so&ware,

backup mailbox and account data files,

Technical

Reference

ManuaZ.)

3.5-inch

This

1-9

Product Description

Line Cards

Line cards are the primary interface between the Model 70 and the telephone network. These cards control all incoming calls, including fax messages. All line cards support the Multi-Vendor Integration Protocol (MVIP), which enables the Series 6 server to interface with a wide range of third-party telephony cards.

Line cards are available in four or eight ports configurations, and are full-size AT cards that plug into empty slots on the Model 70 cabinet’s backplane. There are two general types of line cards offered: analog and digital. The analog line cards include

(4/8

ports) Loop Start, Ground Start Trunk, Direct Inward Dialing Trunk, and E & M Trunk. The digital cards offered are Tl (24 ports) Loop Start, Ground Start Trunk, Direct Inward Dialing Trunk, and E & M Trunk and El (30 ports) An external -48 volt power supply is also required when using DID, E & M, or Ground Start line cards. For detailed line card information, see the

Ceatigram

Series

Technical Reference Manual.

The line cards have the following features:

Specialty Cards

The Model 70 can also accommodate specialty cards that support computer, fax, and

LAN services (such as, Fax cards, Smartcards, Ethernet cards, and Serial cards).

Speech digitization (analog-to-digital and digital-to-analog) and compression

Line signaling and supervision

l DTMF , progress tone detection, and synthesis

Control and speech buffer memory for each of two channels, and program memory

Multi-Vendor Integration Protocol

&NIP)

support

16/32

l-10

Product Description

Fax Card

Fax cards handle incoming fax messages and support other telephone interfaces.

When the incoming fax tone is emitted, the fax card performs a “handshake” with

the fax machine that is sending the tone and processes the incoming fax. The Fax card sends the fax to the hard disk where it is stored for later retrieval or distribution by the user. For detailed Fax card information, see the Centigram

Reference Manual

and the

VoiceMemo FaxMemo Manual.

Series G

Technical

Smartcard

Smartcards provide multiple, simultaneous serial connections required for applications such as PBX integration, host computer communication, and Net networking. This card is compatible with EIA RS 232-C, V.28 asynchronous communications standards.

Smartcards feature two, four, or eight ports and are full-size AT cards that plug into empty slots on the Model 70 cabinet’s backplane. For detailed Smartcard information,

Smartcard Manual.

see

the

Centigram Series 6 Technical Reference Manual

CCITT

and the

MESA-

V.24, and

Serial

Serial throughput, such as sixteen channels through an external adapter box. For detailed Serial 16132 card information, see the

16/32

Card

cards are replacement cards for Smartcards that provide faster

Centigram Series G Technical Reference Manual.

Ethernet Cards

Ethernet cards provide special local area networking capabilities. For detailed Ethernet card information, see the Centigram

Series G Technical Reference Manual.

1-11

Product Description

Major

Sokware

This section provides an overview of available user and server features and special applications. Depending on your specific server configuration, the Model 70 you are working with will include some or all of the features discussed in this section.

Software, including support for some optional features, is loaded in the Model 70

when shipped. Additional hardware is required to implement some optional

features.

For more detailed information, refer to the

Components

Manual.

Series 6 Communication Server

The Model 70 is one of the Series 6 Communication servers. Tt is a modular, open, standards-based communication server that allows users, to make, send, receive, and answer voice and fax messages from a single mailbox 24 hours a day, using a pushbutton phone. The Model 70 is compatible with virtually every PBX and

Central Office Switch.

The server is shipped with

uses the

QNX

operating system from QNX Software.

VoiceMemo

Software Release 6.0. The Series 6 server

Reference and

ConJZguration

Mailbox User Features

Voice Mail/Messaging

The basic function of the Model 70 is message taking and retrieval. The mailbox

user can receive, review, save, delete, and reply to or send messages.

Several delivery options are available to users:

Marking a message as urgent

Making a message confidential (so that it cannot be passed on to another

user)

Specifying message delivery dates (future delivery)

Requesting a return receipt (verification that the message was listened to)

Customization

Users can customize mailboxes. This customization includes greetings, distribution

lists, fax delivery, and reminder calls.

1-12

Product Description

Distribution lists

A distribution list allows a mailbox user to send the same message to several other

users simultaneously. Mailbox user distribution lists are established over the telephone. Each list is assigned an individual distribution list number.

Two types of lists are available: mailbox user distribution lists, which are accessible

only by the mailbox owner; and master, or system distribution lists, which are established by the system administrator and accessible by all users of a line group.

The ability to create, access, or be part of a distribution is determined through class of service assignments.

A distribution list can contain up to

of 200 personal distribution lists per mailbox and can be nested, enabling one list to contain other lists.

65,535

members. The server allows a maximum

200

master

lisp.

Distribution lists

Message Waiting

This feature provides a “stutter” dial tone or flashing light indication at the user’s

phone to signal that a new message has arrived. This audio indication is only available on the telephone number associated with the user mailbox.

Outdial Notification

There are two types of

Paging notification uses a radio pager to let the mailbox user know in real-time that

there is a message waiting. If the pager is a voice pager, the server delivers the first 30 seconds of the voice message. (Message length is dependent on the pager company.) It can also send customized alphanumeric messages.

The user can customize this feature so that the server calls up to two primary and two

alternative pager numbers. Notification can be given at specified intervals for all messages or set to notify only when urgent messages are received.

Outdial

Notification: Paging and Message Delivery.

Optional Features

Message Delivery provides notification to a telephone number not associated with a pager. The Model 70 calls the designated telephone number at specified intervals, announce the number of messages waiting for review, and ask the user to log into

their mailbox.

CallAgent

conjunction with your

attendant and call processing applications, letting you control the time, destination

and method of each call processing event.

adds call processing capabilities to your Model 70 while working in

VoiceMemo

software. It allows you to create automated

CallAgent

gives you the option of

1-13

Product Description

arranging the presentation of what callers hear and where callers go within the server.

It can be programmed or changed over the telephone using simple menu-driven pushbutton commands.

Auto Wakeup

The server allows the mailbox user to schedule wakeup or reminder calls. These calls can be scheduled for and made from the server any time, any day and anywhere. Each call can be directed to a specific telephone number and can occur multiple

times at specified intervals.

Cut-Through Paging

Cut-Through paging sends the actual call-back number rather than the mailbox number to the mailbox user’s pager.

FaxMemo

The

FaxMemo

Publishing, and answer, voice annotate, and distribute fax messages. It also provides automatic and/or scheduled delivery via facsimile (download to any fax machine). The

FaxMemo sofmare

purchased separately for the feature to work.

application includes Fax Mail, Fax Broadcast, Guaranteed Fax, Fax

Walkaway

Fax..

is supplied with the Model

These applications allow users to send, receive,

70.

The

FaxMemo

card must be

Special Pager Terminal Protocol Paging

Special pager terminal protocol paging customizes

with pager systems (TNPP protocol) used by hospitals and other organizations with

private, or highly specialized, pager networks.

Receptionist

With this feature, the server answers incoming phone calls and asks callers to enter

the extension number or name of the party they wish to call. Once the information has been entered, the server transfers

Outside Caller Features

All outside caller features can be enabled/disabled from the server console. Callers who

leave messages can:

Replay and rerecord their messages

Make their messages urgent, placing them in front of the normal message queue

callersPto

outdial

notification to interact

the desired extension.

1-14

Leave messages in additional mailboxes on the server

System Features

Distribution lists (also see Mailbox User Features)

A distribution list allows a mailbox user to send the same message to several other

users simultaneously. Mailbox user distribution lists are established over the telephone. Each list is assigned an individual distribution list number.

integrations

Integrations establish the connection between the telephone switch and the Model

70. They provide call information for direct and forwarded calls and message waiting signals for the user.

In-band DTMF integration is standard and allows the switching system and Model

70 to communicate by exchanging tones in the voice frequency band.

Product Description

Be transferred to the operaror or any other extension on the switch

Integrations are transparent to

both*users

and callers.

Optional System Features

AMIS Analog

AMIS

Analog is a system networking application that enables the Model 70 to

communicate with other vendors’ voice processing systems.

OneView

Centigram receive fax messages on your PC, and to exchange messages using your current mail application by launching it from within

your voice and fax messages at a glance, prioritize them, and send and receive

messages that combine voice mail and faxes.

is a multimedia desktop messaging program that works with the

VoiceMemo

Functional System Partition Administration (FPSA)

This feature adds a much higher level of security to Series 6 server administration for both Customer Premise Equipment (CPE) customers and service providers. FPSA is particularly useful to telephone companies, service providers, and large CPE customers who want to limit access to operations, administration, and maintenance

(OA & M) functions on a departmental or individual basis. In addition, FPSA offloads or resells certain administrative functions to restricted groups within your organizations or within your customer base. FPSA adds security in five ways. First, it can be activated only by a special diskette, which will be shipped upon request. Second, FPSA controls access to all parts of the server (administration menus or QNX) by passwords and user commands. Fourth, superusers can force system administrators to change their

and

FaxMemo

ID’s.

Third, you can control who has access to batch

applications. It allows you to send and

OneView.

It also allows

you to

E-

view all

l-15

Product Description

passcodes every number of days.

is turned on) every time an administrator enters the server.

Fifth, FPSA provides an audit trail (if the audit trail

Automated or Video Dispatch

This feature enables you to establish mailboxes with specialized distribution lists for

dispatchers and field service representatives. Dispatched message activity can be displayed on a terminal. This application is used by customers with dispatch operations units to increase productivity and reduce dispatch costs.

Call Detail Recorder (CDR)

CDR tracks server activity for billing purposes. number of messages received, faxes delivered, and or system level. CDR enables you to bill mailbox users, cost centers, or specific

accounts directly.

It records call information, such as

outdial

notifications, on a mailbox

Configurable Data link and Electronic Set Emulation

Integrations

Direct Data Link enables the Model 70 to use a separate data communications

circuit to receive call processing information from the PBX or CO. With Electronic

Set Emulation, the Model 70 acts as an electronic telephone set to the PBX. Both

are optional integration features.

Foreign language Prompts

The Model 70 plays all prompts in a maximum of four languages. Some of the

available languages are English, French, French hotel, Spanish, German, Portuguese, Japanese, and Korean.

MESA-Net

MESA-Net is a digital networking application that enables up to 1500 remotely

located Series 6 servers to communicate with each other over 16 simultaneously operating digital links.

Administered

AMIS

Classes of Service

Classes of service define the features and capabilities of mailboxes. Six distinct classes of service categories can be programmed and assigned independently of one another. Classes of service can be used in combination to build multiple tiers of service offerings or privileges. More information about classes of service can be found in the

VoiceMemo

(Some of the 1500 remote Series 6 servers must be shared if

is also being used.)

Reference and

Conjgurati.on

Manual.

Feature Class of Service (FCOS)

FCOS determines what voice mail capabilities a mailbox user has and how each call is processed. Each feature is called a feature bit. Over 200 features bits are available. The server allows a maximum of 640 Each mailbox must be assigned an FCOS.

limits Class of Service (LCOS)

The LCOS defines all of the time and storage parameters of a mailbox by restricting

message, greeting, and outdialing digit lengths. This class of service is used to control server resources. Up to 640 different categories of parameters. Each mailbox must be assigned an LCOS.

LCOSs

Product

FCOSs,

can be programmed to quantify

or combinations of features.

Description

Group Class of Service (GCOS)

The GCOS defines the number of users any particular user can exchange messages with. This class of service provides software partitioning at the mailbox level, without requiring partitioning at the line group level.

Two types of groups can be configured: flexible, or bitmapped, GCOS, which

allows multiple groups to exchange messages; and closed, or restricts message exchange to within the defined group of users.

Up to 64 bitmapped Model 70. Each mailbox must be assigned a GCOS.

GCOSs

and 32,000 affinity

Network Class of Service (NCOS)

The NCOS works in conjunction with the MESA-Net digital networking feature. is used to assign a user’s access and priority on a network that is set up to connect multiple Series 6 servers.

Restriction Class of Service (RCOS)

The RCOS is a parameter assigned to mailboxes that limits what telephone number

can be outdialed. Limits are placed on the area codes or exchanges a mailbox can

outdial.

GCOSs

affinity,

can be assigned in the

GCOS, which

Tenant Class of Service (TCOS)

The TCOS is a mailbox option used with the SMDI integration. This feature governs mailbox interaction between user communities.

1-17

Producr Description

Special Application Mailboxes

You can configure special application mailboxes in the Model 70. Two special

application mailboxes are already preconfigured in the software, the administrator and attendant mailboxes. You can create combinations of special application mailboxes for special purposes. You can find more information about special mailboxes in the

Administrator

VoiceMemo

Reference and

Confguration

Manual.

Attendant

Broadcast

Chain

The Administrator’s mailbox is included in the preconfigured

It belongs to the system administrator and has unique special privileges. These privileges allow you to perform mailbox adds, changes, and deletes by telephone; create master or system distribution lists; and record the company or system greeting.

The Attendant mailbox is also included in the preconfigured software installation. This mailbox contains the “message of the day” greeting and a customized user tutorial. It is also the mailbox that receives all unaddressed messages (where neither

an extension number nor a user name is entered by the caller).

Broadcast mailboxes allow both users and outside callers to record and send a single message to multiple mailboxes. Voice and fax messages can be sent via the Broadcast mailbox. Distribution lists are configured by either the system administrator or the user. Each broadcast mailbox can send messages to up to 65,535 members.

Chain mailboxes allow callers to enter either the desired extension number, or the name of the mailbox owner or mailbox number. Once the information has been entered, callers are transferred to the appropriate mailbox or extension.

so&are

installation.

Greeting Only

Guest

1-18

Greeting Only mailboxes are used to provide information to callers, but do not allow callers to leave a message. There are three types of greeting only mailboxes: voice greeting, fax greeting, or voice and fax greeting.

A Guest mailbox is assigned on a temporary basis. It does not require an owner

name or

passcode

for access. This mailbox cannot save messages.

Rotational

Rotational mailboxes allow constantly changing greetings, either by time and day (period rotation) or with every call (index rotation).

Tree

Tree mailboxes route calls to preselected mailboxes when callers enter a single digit. Callers hear a greeting which gives instructions on which single digit to enter to reach the desired destination. Tree mailboxes can be configured to process callers with rotary dialers.

Shared Extensions is a type of Tree mailbox which allows more than one individual or telephone number to access the same mailbox. Discrete passcodes are assigned to each partition within the mailbox to provide privacy for the

Optional Special Application Mailboxes

Guaranteed Fax

A Guaranteed Fax mailbox is associated with the

creates a “never busy” fax machine. If the fax machine is busy, the call can be forwarded to the Guaranteed Fax mailbox, which will receive the fax. Once received, the mailbox attempts delivery to the fax machine until it gets through. The operation is transparent to the fax sender.

FaxMemo

Product Description

sharing

optional feature and

users.

Fax Publishing

With fax publishing, mailboxes can be configured to supplement prerecorded

outgoing messages with related hardcopy documents, such as product or company information. This feature provides a convenient way to disseminate frequently requested information to employees, customers, and outside callers.

Fax Store and Forward

This feature enables users to store and forward fax messages the same basic way they store and forward voice messages. to store important faxes and relay them to other related parties.

Fax Store and Forward provides an efficient way

MESA Forms

MESA Forms is a template, or voice forms, application. It allows callers to leave messages in a way that simulates written information on paper forms, such as

questionnaires, requests for information, or schedules.

l-19

2 Installing New Systems

How To Use This Chapter

This chapter provides step-by-step procedures for installing a new Model 70.

Additional information is also located in the

Manual, Centigram Series G Technical Reference Manual, and the System

Implementation Guide.

V&&Memo

Reference and

Confguration

A task list and Centigram Procedures

located at the end of this chapter. The task list identifies two procedural levels of

CPs:

a high-level CP and a low-level Cl?. A high-level CP provides instructions on how to do overall tasks, such as installing a server. A low-level CP provides instructions on more specific tasks, such as how to install a line card.

Readers familiar with Centigram servers can use the while readers new to Centigram servers can use

After gaining experience with this documentation, you can find your own innovative

way of using the task list. provided below:

Using the Task list

Select from the task list the title of the task that you want to perform and note its high-level CP number. Flip through the correct CP number. Follow the instructions given in the CP.

A reference column in each CP contains pointers, when necessary, to supplemental

information such as another procedure, a technical reference in the Centigram Series

Technical Reference

included with this binder to find referenced supplemental information that is located

within this manual.

(CPs)

describing new server installations are

CPs

as a checklist if desired,

CPs

for step-by-step instructions.

One possible approach on how to use the task list is

CPs

in this chapter until you find the

Manual

another manual, or menu maps. Use the tabs

If you need to interrupt a CP and seek reference information, first mark the CP with your bookmark or otherwise note down where you are in the CP. After you are finished with the reference information, return to the CP and continue to execute the steps where you left off.

2-1

Installing New Systems

Site Selection and Preparation

The Model 70 is designed to work in a typical commercial environment. Physical space requirements are nominal. The following information describes general site selection and preparation details. For detailed information, refer to the

Implementation

Choose a site that is:

Guide.

Located near a grounded, three-pronged power outlet (for the United States and Canada, this means a

AC or a NEMA 6 -

regions, please refer to the electrical codes of that region). Noise and surge protection is required.

Clean and dust free

Well ventilated and away from heat sources, including direct sunlight

15R

outlet for 200 - 240 volt AC; for any other

NEMA 5 - 1.5R

$j~ern

outlet for 100 - 120 volt

At least three feet from strong electromagnetic fields produced by electrical devices (such as air conditioners, large fans, electric motors, radio and TV

transmitters, and high-frequency security devices)

Before You Start

Installing New Systems

Set up an equipment log to record server model and serial numbers, the server configuration and options found on the worksheets provided to you by your system design engineer, and other information about the server

you might find helpful.

Check the power supply setting. The 200-watt power supply is integrated into the server to provide power for all resources, drives, cards, and

peripherals. A switch on the back panel is used to set the power supply to operate at 115 volts AC (in the range of maximum current) or 230 volts AC (in the range of 200-240 volts AC; 4 amps maximum current). The switch is set at the factory for 115 volt AC operation. To verify that your server has the correct setting, check the input power selection switch on the rear chassis. See Figure 2-l for details.

loo-120

volts AC; 6 amps

Figure 2-1

Check the power cord. In some cases, the power cord supplied with the Model 70 might not be compatible with the type of AC wall outlet in your region. If your power cord is incompatible, you must obtain a

suitable power cord that meets the following criteria:

Power Supply Setting

2-3

Installing New Systems

The cord must be rated for use at the AC voltage available, with a

current rating that is at least 125 percent of the current product rating.

The connector at the end of the cord that plugs into the AC outlet must be a grounding-type male plug and must show certification by an agency acceptable in your region.

The connector at the product end must be an IEC type CEE-22 female connector.

The cord must be less than 14.8 feet (4.5 meters) long.

WARNING!

Do not attempt to modify or use the supplied AC

power cord if it is not the exact type required.

WARNING!

Do not attempt to install or remove any components

or peripherals while the Model 70 cover is removed when the server is turned on. Hazardous voltage, current, and energy levels are present in this product.

wall

2-4

4. You need a Phillips screwdriver screwdriver. You should use an anti-static wrist strap and a conductive foam pad when working on the server.

CAUTION!

Electrostatic discharge (ESD) can damage hard disks, boards and other components. Wearing an antistatic wrist strap attached to a metal part of the server chassis will reduce risk significantly.

Be sure to do each procedure in the correct order

(~62

bit) and a medium flat-bladed

Installing the Model 70

Installing New Systems

Each Model 70 is shipped and software loaded). Regardless of configuration, the base server is shipped with the components listed below. (Additional components might be needed, depending on specific country requirements.)

l Model 70 l Modem l Modem Cable l Power Cable

Figure 2-2 illustrates the server components and basic installation procedure. To install the Model 70, follow the steps shown in the Centigram Procedures (Cl’s) listed in the Task List at the end of this section.

Ethernet or ArcNet

preconfigured

per specific customer order (all hardware

Switch

Telephone Network interface

A/C

NC 01 It

Figure 2-2 Model 70 Components

2-5

Installing New Systems

Customer Turnover

After you have completed the post installation audit checklist as described in the

System Implementation Guide, turn the account over to the group responsible for

ongoing maintenance and support.

Provide the customer with appropriate telephone numbers and escalation procedures. Discuss outstanding items to be completed, review special applications, and communicate areas of concern.

2-6

Installing New Systems

Installation Task list

Page 1 of 1

VoiceMemo

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Procedure

Model 70 Installation

Check Installation Quality ........................................................................

Connect Install

Install Modem ..........................................................................................

Install Install

Run a System Information Report ............................................................

Run Verify With System Online ..............................................................

Test Basic Telephony Functions..

Note:

Telephone

the

Console.. ........................................................................................

PrinterI............................................................................................

Redundant Hard Disk ...................................................................

Procedures for building the customer database are in the

VoiceMemo Reference and Confguration Manual.

For additional information, refer to the Centigram Series

Technical Reference Manual,

Guide. For detailed information about optional features, refer to

the respective optional feature manual. Updates to procedures and the Model 70 are issued to the field in

Centigram’s Notices to Installers. You should add them to this guide, as appropriate.

..........................................................................

Lines

...................................................................

............................................................. CP 6201

and the

System Implementation

a? 6590

Cl? 6258

Cl? 626 1

CP 6270

CP 6215

CP 6284

1340

7001

Run a System Information Report

This procedure describes how to run a System Information Report. The System Information report shows all the levels of software previously loaded in the server; the type of floppy diskdrive installed; the hard disk serial number(s); and the number of system hours, ports, and links in the server.

VoiceMemo Reference and

Conj&ration Manual.

VoiceMemo

To run additional reports, refer to the

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FOR THE MODEL 120 AND MODEL 70

procedure may contain generic references to other multiple-module Centigram Series 6 products. In such cases, shaded areas indicate a difference in operations for the Model

120 and Model 70. The Model

module” servers. When asked for the number of the host or module, always enter “1” or

“a”.

This procedure applies to servers using either SCSI or IDE hard disks.

Step

1. Reach the Reports Menu.

Run the System Information report.

Select: Prompt:

(I) System Information

REPORT OUTPUT ROUTING

(C)

Console (screen) (P) Console with pause (1) Printer A

(F)

File... (A) Append to file...

(X)

Exit (no report)

ONLY:

120

and Model 70 models are equivalent to “one

Some system prompts in this

’

Reference

r/lenu

Map 9

If you need help later, type ?.

COMMAND (C/P/l/F/A/X):

Response: C to send the report to the console without pausing

to send the report to the console, pausing as the screen fills,

1 to send the report to printer A*, F to send the report to a file on the Series 6 server, A to append the report to an existing file on the Series 6 server, or

X to exit report output options (no report).

* You can have one or more serial ports on your server with different devices, depending on the configuration of your server.

The server displays the report to the output device you select.

to the console, use the following commands to control scrolling:

To stop scrolling: Press To restart scrolling:

Press

&l-S

Ctrl-Q

If you are sending it

Dot. Fkv.

cl?

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Page 2

VoiceMemo

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Step

l The following is a sample System Information Report.

SYSTEM INFORMATION

VoiceMemo

OneView

Fri Apr 28

SERVICE Release 6.00 Rev A17.01 Tue Apr 25

Partion

13------13-------

- - - - - - - -

Serial number for hard disk is 1234 Serial number for hard disk is 1234 System hours : 240 Hour Lock : 0 Port Lock : 0 Link Lock : 8 UI Lock : 0 Floppy Type :

OneView

client licenses: 300

Table

1.44M

session licenses: 100

14:55:52

1995

12:56:46

Reference

1995

Figure1 Sample System Information Report

Test Basic Telephony Functions

This procedure explains how to test basic telephony functions in a newly installed Model 70.

VoiceMemo

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Step

Test Telephone lines

Set up your equipment as shown in Figure 1.

2. Use the telephone test set to verify the following parameters:

l Ringing voltage or proper E l End-to-end transmission of voice l End-to-end transmission of DTMF l Sound quality of lines (no noise or static) l Hunting capability of hunt lines

Private Branch

M Signalling

Telephone

Test Set

“B”

Rq%ence

Test Station “A”

Operator Station

Figure 1

@XD

Test Answering Capabilities

3. Plug a working telephone (Test Set

4. Call on Test Telephone “A,” and ensure that the Model 70 answers with the appropriate greeting. If a port does not answer, see Table 1 for frequent problems and where to go for more details.

Repeat the above steps for each additional port.

Post-Installation Test-Equipment Setup

“B”)

into an Model 70 port.

Cl? 6201

Page 2 of 5

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Step

Note: This test cannot be done on installations with full PBX integration where

each port is linked to the telephone extension through software. installations, plug in all telephone lines, then call each individually. See the test plan provided with the integration

Table 1

Frequent Problems and Reference Documents

Possible Problem

Line card jumpers: Loop/E & M settings

Line card jumpers: addressing

Line card: not seating properly

so&are

package for full details.

Reference Document

Technical Specification in the

“Replacing

FRUs”

chapter

Technical Specification in the “Replacing

FRUs”

chapter

CP 6220 in Chapter 4

In such

Reference

Line group programming

VoiceMemo Reference and

Conjpration

Manual

DOL.

RN. A

VoiceMemo

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Cl’

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6201

steb

@ZJ

Check Accuracy of Voice Prompts

Create two mailboxes on the system console, using Unlimited Feature Class of

Service, and the default Limits Class of Service.

7. Disable the tutorial on the second mailbox.

Call the first mailbox from the test telephone and go through the tutorial. Then: a.

Press 3s for User Options and listen for the User Options Menu.

b. Make a message for the second mailbox. c.

Press y twice, in quick succession, to exit the mailbox and return to the

Company greeting.

Enter the number of the second mailbox. Then: a.

Listen for “You have an unplayed message...” Do not respond. After time-out, the Model 70 should play the entire menu: “Press I? to Play the current

message...”

Reference

hiceMem0 Zeference

and

kzjgzuation

Manual

b. Play the message. Listen for the prompts to keep, discard, answer, etc. c. Press ? to answer the message.cListen for the prompt to record additional

comments.

Press @ to exit the mailbox.

10. If while doing the above steps, a prompt is missing, do a Prompts Update using the Service Diskette. When asked if you want to clear the prompts, do so by typing

“Clear.” Then, insert the prompts diskette and reload the prompts.

Verify Mailbox Dialing Plan

11. Set up a dialing plan for the server.

12.

Set up one test mailbox for each leading digit of the dialing plan that you are using.

13. Call the server and enter the number of the first mailbox. Repeat for additional mailboxes. dialing plan programming for the port group.

If the server refuses to accept a valid number, check your mailbox

6262, Ch. 5

VoiceMemo

Reference and Configuration Manual

Dot.

RN. A

Cl?

6201

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Step

14.

Attempt to enter an invalid mailbox number for each dialing plan position. The

server should respond: mailbox number.” If a prompt is missing, do an Update using the Service diskette.

When asked if you want to clear the prompts, do so by typing “Clear.” Then, insert

the prompts diskette and reload the prompts.

Test Call Attendant Operation

15. Attach a telephone test set to Line B (Figure 1).

16. Call Line B from Test Station A. You should hear ringing on the test set.

17.

Test each of the four attendant access routes that apply to your server. When the

dial string to reach the attendant is invoked, listen to the call progress on the test set. Stay on the line at Station A until you are transferred to the attendant.

18.

If while doing the above steps the call fails, do the following:

Check the programming of the Call Attendant string (take two 2500 sets and transfer one to the operator). The programming sequence should be identical to the manual transfer operation.

“That is not a valid mailbox number. Please enter another

Reference

’

Check the switch hook flash timing of your server’s phoneline exceptions: long times cause an immediate disconnect when the server issues a switch hook flash; too short, the caller is not placed on hold.

Repeat the test, this time inserting a plus

-many

Test Message Indicators

19.

Create a mailbox and assign it the correct FCOS to enable the Caller’s Menu.

20.

Call the mailbox and leave a message. Your message should complete under each of

the following conditions:

PBXs

do not transfer properly if the hangup occurs too fast.

You stop speaking and the server hears three seconds of dial tone b. You enter a valid DTMF tone c.

The server “hears” five seconds of dial tone d.

You reach the maximum message length allowed by the mailbox LCOS

Note:

The message waiting indicator should activate.

(+)

after the dialed telephone number

VoiceMemo

Reference and

Conjguration

Manual

2 1, Log into the mailbox and retrieve the message. Log out. The message waiting

indicator should go out.

Dot.

RN. A

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@KD

Test Feature Classes of Service (FCOS)

22. Create mailboxes with different FCOS.

23. Test all features assigned to each FCOS. Be sure that appropriate prompts are played and all server responses are correct.

24. If while doing

Pay particular attention to possible feature conflicts.

Test limit Classes of Service (LCOS)

25.

Create several mailboxes and assign each a different LCOS.

26. Test mailboxes to ensure parameters are correct.

e above steps you find a problem, check the FCOS programming.

Reference

VoiceMemo

Reference and

Conjguration

Manual

VoiceMemo

Reference Configuration Manual

and

QED

Test Group Classes of Service (GCOS)

27.

Create several mailboxes with different GCOS.

28. Make messages among mailboxes.

29. Verify that you can deliver only messages allowed by each mailbox GCOS.

VoiceMemo

Reference and

Conjguration

Manual

Dot.

RN. A

Install Printer

The Model 70 supports one DCE serial printer using X-On/X-Off data transmission protocols. This procedure explains how to attach this printer to the Model 70 and

provides configuration guidelines.

Centigram Series 6 Technical Reference Manual.

For detailed printer

VoiceMemo

specifcations,

cp6g22

Release

refer to the

6.OA

ae and later

Step

GXD

Verify Electronic Specifications

Verify that the customer’s printer meets the specifications given in Table 1 below.

Table 1 Printer Specifications

Parameter

Baud Rate

Auto Line Feed

Line Mode Parity None Data Bits Stop Bits Data Protocol X-On/X-Off

9600 baud Disabled Full Duplex

Requirement

Refeerence

MD Verify Cabling Specifications

Obtain the correct RS-232 cable for your printer. Table 2 lists all signals present at the serial port connectors.

Note:

The Model 70 is shipped with a 9-pin D-type

female console cable which connects to the serial

port. The other end of this console cable is a

D-type female connector. To connect to a terminal, personal computer, modem, or printer, you need an RS-232 cable with a at one end of the console cable. The other end of the RS-232 cable will vary depending on the make and manufacturer of the device you are connecting

to.

25pin

D-type male connector

25pin

Dot. Rw.

Cl?

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Step

Table 2 Printer Pin Assignments

Model 70

(9-pi4

Pin 2 Pin 3 Pin 2 Receive Data Pin 4 Pin 5’ Pin 6

Pin 7 Pin 8 No connection Ring Indicate Pin 9 Pin 7

Pin 4, Pin 5 Carrier Detect

Pin 20

Pin 8

Pin 3 Transmit Data Pin 8 Clear to Send

Pin 6 Data Terminal Ready

Printer

(25pin)

Data Set Ready

Request to Send

Signal Ground

Reference

Signal Name

. .

Connect Printer

Connect the 9-pin cable connector to Serial port 2 (designated “S2” in Model 70

software).

4. Connect the

Test printer as recommended by the manufacturer’s documentation.

25-pin

cable connector to the printer.

Dot. Rev.

Install Console

This procedure tells you how to connect the console to the Model 70. It also provides

switch settings for the most popular terminals that are compatible with the Model 70. For detailed console specifications, refer to the Centigram Series 6 Technical Reference

Manual.

The Model 70 can support a console equipped with a keyboard and a CRT or printer

display. You need a terminal to perform administrative and service operations.

VoiceMemo

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Note:

SteD

Verify Electronic Specifications

I. Verify that the customer’s terminal meets the specifications given in Table

You can find

Technical Reference Manual.

TRs

referenced in this procedure in the Centigram Series 6

Table 1 Terminal Specifications

Parameter Requirement

Baud Rate Auto Scroll Auto Line Feed

Line Mode

Parity Data Bits

9600 baud (default) Enable Disabled

Full Duplex None

Reference

below.

Stop Bits

Data Protocol

X-On/X-Off

Cl?

6216 Page 2 of 5

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Step

@ED

Verify Cabling Specifications

2. Obtain the correct RS-232 cable for your terminal. Table 2 lists all signals present at the serial port connectors.

Note:

The Model 70 is shipped with a 9-pin D-type

female console cable which connects to the serial port. The other end of this console cable is a D-type female connector. To connect to a terminal, personal computer, modem, or printer, you need an RS-232 cable with a at one end of the console cable. The other end of the RS-232 cable will vary depending on the make and manufacturer of the device you are connecting

to.

25pin

D-type male connector

25pin

Table 2 Terminal Pin Assignments

Model

@pin)

Terminal

(25pin)

Signal Name

Reference

Pin 1 Pin 4, Pin 5 Pin 2 Pin 20 Pin 3 Pin 2 Receive Data Pin 4 Pin 8 Request to Send Pin 5 Pin 3

Pin 6 Pin 8 Pin 7 Pin Pin 8 Pin 9 Pin 7 Signal Ground

No connection Ring Indicate

Carrier Detect Data Set Ready

Transmit Data

Clear to Send Data Terminal Ready

GElB

Verify Terminal Compatibility

Make sure that the customer’s terminal is one of the

listed in Tables 3 through 7, and set switches appropriately.

VoiceMemo

VT1

00-compatible terminals

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If the terminal is not listed in one of the following tables and it is VT1

OO-

compatible, consult the terminal’s documentation or TR 1928 in the Centigram

Series G Technical Reference Manual

to determine switch settings.

Table 3 Zenith Z-19

Note: Switches are located inside the cover.

Table 4 ADDS Viewpoint

Parameter

Note: Switches are located at the left side of keyboard.

Bit 8 = 0 Keyboard = Lower Parity = 0

Linewrap

= On Stop Bits = 1 Interface = RS-232C Data Bits = 7 Echo = FDX Parity = Odd or Even Speed = 300 baud

Note: Switches are located inside the unit.

SPIADV

Case = Lower Lines/Screen = 24 Keyboard Lock = Disable Cursor Control = Enable

Clear Screen = Disable Local = On

Protocols 103,202 = Off Code = Off

Ext = Off EOT = Off

ADV

Power = 60 Hz

Dot. Rw.

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Reference

Table

Note: Switches are located inside the cover latch.

1, 3,4

Note: Switches are located on the upper right corner.

Upper Case

Local copy OFF

Switch

Note.

Swxches

are located inside the top cover.

Left (Open)

OFF

Table 6

5 TI Silent 703

DECwriter

Setting

3,4,5,6

Note: Set front panel switch to 300 baud.

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step

Table 7

Parameter Parameter

Bit 8 = 0 Keyboard = Lower Parity = Off Stop Bits = 1 Interface = RS-232C Data Bits = 8 Echo = FDX Parity = Odd or Even

Linewrap =

Speed = 300 baud

LSI

ADM-3A

Note: Switches are located inside the unit.

SPIADV

Case = Upper or Lower

Keyboard Lock = Disable Cursor Control = Enable Clear Screen

ADV

=Enable

Power = 60 Hz Lines/Screen = 24

Local = On

Reference

Protocols 103, 202 = Off Ext = Off

Connect the Console

4. Connect the

VoiceMemo

Connect the 25-pin cable connector to the terminal.

6. Connect keyboard according to manufacturer’s documentation.

Test printer as recommended by the manufacturer’s documentation.

9-pin

cable connector to Serial port 1 (designated “S 1” in the

software).

Code = Off

EOT = Off

Dac. Rev.

Check Installation Quality

By following the steps below, you will be able to catch and correct all mistakes made during the installation of the hardware. minutes to complete.

6258

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Most checks are visual and require only a few

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Inspect Installation Quality

Check all internal cables and connectors to make sure that they are tight.

Check all peripheral cable connections to make sure they are properly labeled and easily identifiable.

3. Check grounding.

4. Begin building customer data base.

Reference

VoiceMemo

Reference and

Conjguration

Manual

Dac.

P.m.

Connect the Telephone Lines

This procedure provides guidelines on how to connect Model 120 or Model 70 ports to

the buildings main distribution frame (MDF).

Implementation Guide

before using this procedure.

WARNING!

Work closely with your project manager to prevent accidental interruption to your telephone services.

VoiceMemo

Consult Appendix A of your

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Systeem

Step

Use Correct Jacks

The ports on the Model 120 or Model 70 line cards have RJ-45 modular jacks for

telephone line connections. Install the telephone lines that go to the Model 120 or Model 70 ports in the RJ-45 jacks.

To connect the telephone lines to the corresponding Model use non-inverting (four-wire) telephone cables, with RJ-45 modular connectors on each end. Observe Installation Restrictions.

The jacks should be within ten feet of the Model

Protect Your Equipment

4. Protect the ports of the Model 120 or Model 70 line cards from power surges (for example, those caused by lightning or power lines falling on aerial cables). Install carbon-type or gas-type protectors on unprotected lines coming in from the central

office or an unprotected PBX. Install protectors as close as possible to where the

phone lines enter the building.

120

or Model

120

or Model 70 ports,

70.

Reference

Cl.?

6261

Page 2 of 2

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SteD

Connect Telephone Lines

Ask you project manager where the MDF is situated. The MDF is usually situated

in a closet or storage room of the building.

6. Have the worksheets available that show the Model 120 or Model 70 line groups

you plan to configure. Make a list of the telephone numbers and their corresponding Model 120 or Model 70 ports.

7. Mount the necessary number of RJ-45 modular connector blocks near the Model

120

or Model 70.

Install standard 24-gauge twisted pair telephone wire between the punchdown blocks and the RJ-45 modular connector blocks. If E & M signaling leads are used, a second pair is needed for each modular connector block.

9. Connect each pair to the terminals on the MDF punchdown block. If you want to maintain Tip & Ring integrity, connect the Tip above the Ring connection on the punchdown block.

MD?

10. Connect each twisted pair to the RJ-45 modular block.

Reference

11. Label the modular blocks to identify which telephone lines are connected to which

block. Also indicate in your labeling which Model accesses.

12.

Install telephone cables from the modular blocks to the corresponding Model 120

or Model 70 ports.

120

or Model 70 port each line

Install Modem

This procedure explains how to connect a modem to the Model 120 or Model 70.

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Step

Verify Cabling Specifications

Obtain the correct RS-232 cable for your modem. Table 2 lists all signals present at the serial port connectors.

Note:

The Model which connects to serial port 2. The other end of this console cable is

25pin

computer, modem, or printer, you need an RS-232 cable with a

pin D-type male connector at one end of the console cable. The other

end of the RS-232 cable varies depending on the make and manufacturer of the device you are connecting to.

Table 2

Model 120 Side

(9-Pin)

120

is shipped with a 9-pin D-type female console cable

D-type female connector. To connect to a terminal, personal

Modem Pin Assignments

Modem Side

(25~Pin)

4, Pin

Signal Name

Carrier Detect

Refireme

Pin 2 Pin 2

Pin 3

Pin 4 Pin 6

Pin 6 Pin

Pin 9 No Connection Ring Indicate

Pin 3

Pin 8

Receive Data

Transmit Data

Data Terminal Ready

Signal Ground

Data Set Ready

Request To Send

Clear To Send

Dot. Rev.

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step

@XD

Connect Modem

Connect the 9-pin cable connector to Serial port 2 (designated

VoiceMemo

Connect the

software).

25pin

cable connector to the modem. Configure the modem software

“S2”

in the

in the Console/Serial Port Setup option in the System Maintenance - Additional Options Menu.

Test modem as recommended by the manufacturer’s documentation.

Reference

Dot. Fkv.

Install Redundant Hard Disk

This procedure describes how to install a redundant hard disk in the Centigram Series 6 Model 70.

VoiceMemo

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DANGER!

Disconnect the system from its power source before connecting

cables, components, or both.

CAUTION!

Protect your system from ESD damage during handling of all components.

Note:

Step

Observe Precautions

Put on a grounded wrist strap and attach the other end to the cabinet. Doing so protects the component from electrostatic discharge.

2. Shut down the system and turn off the power, if you have not already done so.

You can find

Technical Reference

TRs

referenced in this procedure in the Centigram Series 6

Manual.

Reference

CAUTION!

Removing a component while the power is on can severely damage the component you are working on and other peripherals.

Wait one minute after you turn off the power before you remove any components. The hard disk should stop spinning and be quiet.

4. When removing a component, place it on a nonconductive surface, such as an antistatic bag. Make sure you have the anti-static bags before you begin.

Put identification tags on all cables and disconnect cables from

the

system.

Dac. PO.

Cl? 6284 Page 2 of 3

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Step

Remove the Disk Carrier

WARNING!

When the disk carrier is removed from the system, the power switch terminals are accessible. These terminals can have hazardous voltages present even when the power switch is turned

off. Unplug the system before performing the procedure. Failure to do so can result in personal injury and/or equipment damage.

6. ‘Remove cabinet cover.

7. Disconnect the data and power cables from both the hard disk and the floppy disk drive.

Remove the four screws that secure the carrier to the chassis (6-32 hex head Phillips screws). See Figure 1 for details.

7. Slide the carrier toward the back of the system, freeing the left front tab from the slot on the side of the adjacent drive bay. Make sure all the cabling is clear, and lift

the carrier up and out of the system. See Figure 1 for details.

Reference

Cl?

6224

3-i/2”

Drive Carrier

Alignment

Dot. Rev.

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Step

Install the Redundant Hard Disk

10. Remove the plastic faceplate cover from the top slot in the front of the empty hard

disk cage located next to the floppy disk drive.

11.

Remove the aluminum faceplate cover from the top slot of the empty hard disk cage

12.

Jumper the redundant hard disk as a slave (redundant) drive. If there are two hard

disks in one server, one must be configured as master and the other must be configured as slave.

13. Slide the redundant hard disk into the top slot of the hard disk cage. Use the screws that were holding the aluminum faceplate cover to secure the disk in position.

Ensure that the hard disk faceplate is flush with the front of the Model 70 cover.

14.

Connect the spare data and power cables to the redundant hard disk.

GElB

Install the Disk Carrier

15.

Position the carrier above the cabinet. The front of the floppy disk drive faces the

front of the cabinet and should line up with the opening in the front panel.

Hard disks are shipped from Centigram configured as

mastp.

Reference

1923

16. Lower the carrier into the cabinet, lining up the front tab on the carrier with the slot

that projects from the side of the 5.25inch bay.

17.

Slide the carrier toward the front until the left front tab and the screw holes line up.

18. Secure the carrier into the cabinet using four mounting screws (6-32 hex head Phillips screws).

Note:

If the floppy disk drive needs to be properly aligned with the front

bezel, loosen the mounting screws holding it to the carrier by at most one-quarter turn. Adjust the position as needed. Once the floppy disk drive is aligned, tighten the two screws again.

19. Reconnect the data and power cables to the hard disk and floppy disk drive.

20. Reinstall the cabinet cover.

Cl? 6224

Dot. Rev.

Model 70 Installation

--.

VoiceMemo

cp 6590

Page 1 of 2

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The Model 70 is provides guidelines on how to install the server. When using Centigram Procedures

(0s)

referenced in this or any other procedures, disregard all instructions that apply to

other Series 6 server models.

preconfigured

from the factory and ready to use. This procedure

WARNING!

Observe all equipment safety and ESD precautions detailed in this manual.

DANGER!

To prevent injury either to yourself or others, follow QSHA safety

recommendations when lifting equipment.

Note:

steb

Make sure the site is ready (as specified in the “Installing New Systems “ section of this manual).

You can find

Reference Manual.

TRs

referenced in this procedure in the

Cent&ram Sevies G

Technical

Reference

Place the Model 70 near an unused 20-amp AC outlet and away from sources of

heat and magnetism. Make sure that the installation area is properly ventilated.

WARNING!

Make sure the Model 70 power is off.

Connect the module to a dedicated installation, a 220 volt power supply is required.

Note:

4. Ground the cabinet of the module according to Centigram recommendations and the standards set by your organization.

If installing a printer, connect it to Serial port 2 and test it as recommended by the manufacturer’s user manual.

Connect the console to the Console port, or Serial port 1, terminal and keyboard) and leave its power switch off.

If you do not have worksheets with you, contact your project manager to determine how the customer wants the Model 70 lines configured.

When connecting to a voltage switch is set to 220 volts prior to connection.

20-amp

AC wall plug (U.S). For international

220

volt power supply, be sure the rear panel

(VT1

00 compatible

TR 1900

CP 6215

CP 6216

Connect the telephone lines.

Turn on the console.

CP 626

Dot. Rv.

CT'6590

Page 2 of 2 Release 6.OA and later

steb

10. Turn on the system and wait for initialization.

11. Run the Online System Verify of all records, and all speech and prompts.

12. Restart the server and wait for initialization.

13.

Test basic telephony functions.

14. If needed, connect an external modem to Serial port 2. (This connection requires a null modem cable.)

15. Run a System Information Report and send it to the printer, if installed.

16. Examine the System Information Report and confirm that all features ordered included.

17.

Check the quality of your hardware installation.

18. Complete your post-implementation documentation.

19. Configure system

sobare.

20. Configure any optional features.

Reference

3P7001

X6201

X6270

ZP1340

VoiceMemo

Reference and

Conjpration

Manual

6258

Voicememo

Reference and

Con$gurution

Manual

2 1. Configure mailboxes.

22. Arrange a meeting with your project manager for customer turnover and to discuss further plans, including a test plan.

VoiceMemo

Reference and

Conf;guration

Manual

System Implementation

Guide

Dot. Rev.

Run Verify With System Online

This procedure describes how to run an online system verify. An offline verify combines verification of both account records and speech; in the online verify, it is possible to test

each category separately. To do a complete verify, all speech and all records must be

tested.

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It is optional to log the results of the verify for use at a later time. responds differently based on whether the results are logged, this procedure includes

steps to run the verify with and without logging the results.

If any errors are recorded, contact the Technical Assistance Center.

Step

Reach the System Maintenance Menu, then go to the System Verify Menu. Then go to the task you want to perform.

@ED

Verify Records and log Results

Access the Record Verification Menu and specify that the results are to be logged for

future use.

Select:

preempt:

Response:

PT-OWZ~C

Response: Y

(R) Verify Records

Log results ?

Results of previous verify will be lost...

Please confirm by entering

'Y'

Since the server

Reference

Menu Map

lJm~pt.-

Logging results to disk

.*...

Record Verification Menu

3. Select the type(s) of records to verify. For standard maintenance of the server, use

“Verify All Records.” appropriate record type to be verified. Note that you must look at the results from the module where you ran the report.

If there is a specific problem with the server, select the

Dac. Rev. A

CIJ

7001

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Select:

(A) Verify All Records (B) Verify Sibling Lists

(N) Verify

AMIS

Lists

(I’) Verify Phoneline Exceptions

(S) Verify Statistics Data

Response: The server displays dots while performing the verify, then returns to the

Record Verification Menu when done.

Verify Records Without logging Results

Access the Record Verification Menu and specify no logging of results.

Reference

Select:

prompt:

Response:

Prompt:

Log results ?

Results will NOT be logged to disk

(R) Verify Records

_....

Record Verification Menu

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7001

Step

Select the type(s) of records to verify. For standard maintenance of the server use “Verify All Records.” If there is a specific problem with the server, select the appropriate record type to be verified.

Select:

Response: The server displays the test results as each test is completed, then returns

(A) Verify (B) Verify Sibling Lists

(D) Verify Distribution Lists (M) Verify Mailboxes (N) Verify (I?) Verify Phoneline Exceptions

(S) Verify Statistics Data

to the Record Verification Menu.

Ail

Records

AMIS

Lists

Reference

2. Access the Speech Verification Menu and specify that the results are to be logged for

Verify Speech and log Results

future use.

Select:

Prompt:

Response:

Prompt: Results of previous verify will be lost...

Response:

Promp

(S) Verify Speech

Log results ?

Please confirm by entering

Logging results to disk

'Y'

-....

Speech Verification Menu

7001

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SteD

Select the type(s) of speech to verify. For standard maintenance of the server, use

“Verify All Speech and Prompts.”

If there is a specific problem with the server,

select either speech or prompts to be verified.

Select: (A)

Verify All Speech and Prompts (P) Verify Prompts or

(S) Verify Speech

Response: The server displays dots while performing the verify, then returns to

Speech Verification Menu when done.

Verify Speech Without logging Results

2. Access the Speech Verification Menu and specify no logging of results. Select:

Prompt:

Response:

(S) Verify Speech

Log results ?

Reference

the

Prompt: Results will NOT be logged to disk

._...

Speech Verification Menu

Select the type(s) of speech to verify. For standard maintenance of the server, use

‘Verify All Speech and Prompts.” If there is a specific problem with the server, select either speech or prompts to be verified.

Select: (A)

Response: The server displays the test results as each test is completed, then returns

Verify All Speech and Prompts (P) Verify Prompts or (S) Verify Speech

to the Speech Verification Menu.

Dot. Rev.

3 Upgrading and Updating Systems

How To Use This Chapter

This chapter provides step-by-step procedures for upgrading and updating a Series 6 Model

70.

Additional information is also located in the

Conjpration

Manual

VoiceMemo

and the Centigram Series G Technical Reference Manual.

Reference and

A task list and Centigram Procedures procedures are located at the end of this chapter. The task list identifies two procedural levels of provides instructions on how to do overall tasks, such as installing a server. A level CP provides instructions on more specific tasks, such as how to install a line

card.

Readers familiar with Centigram servers can use the while readers new to Centigram servers can use After gaining experience with this documentation, you can find your own innovative way of using the task list. One possible approach on how to use the task list is

provided below:

Using the Task list

Select from the task list the title of the task that you want to perform and note its

high-level CP number. Flip through the correct CP number. Follow the instructions given in the CP.

A reference column in each CP contains pointers, when necessary, to supplemental

information such as another procedure, a technical reference in the Centigram

Series G Technical Reference Manuab

included with this binder to find referenced supplemental information that is located within this manual.

(CPs)

describing upgrading and updating

CPs:

a high-level CP and a low-level CP. A high-level CP

CPs

as a checklist if desired,

CPs

for step-by-step instructions.

CPs

in this chapter until you find the

another manual, or menu maps. Use the tabs

low-

3-1

Upgrade and Update Task list

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Task

Upgrading and Updating Systems

ORline System Software Update

Optional Feature With System Online.. .........................................

Install Perform an Offline

Perform Perform an Online Increase

Offline Software Update.. ......................................................

Note:

Prompts

System Hours

Procedures for building the customer database are in the

VoiceMemo Reference and Confguration Manual.

For additional information, refer to the Centigram Series

Technical Reference Manual Guide. For detailed information about optional features, refer to

the respective optional feature manual. Updates to procedures and the Model 70 are issued to the field in

Centigram’s

guide, as appropriate.

Notices to Installers.

Procedure

Cl?

Cl? CP 6263 CP

6483

5402 6262

702 1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Update

........................................................

...............................................

and the

System Implementation

You should add them to this

For questions, contact TAC before starting any of these procedures. Be sure the following tasks have been completed before attempting any of these procedures.

System is stable and free of errors and corruption

All system backups have been performed

Install Optional Feature With System Online

The procedure describes how to install an optional feature with the system online. Be

sure the Optional Feature Diskette(s) and the Module Enable Diskette contain the serial number(s) for all disk(s) in the system.

VoiceMemo

5402

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Note:

The serial number on the serial number of the hard disk on which receive an error message about an incorrect serial number, contact your support organization.

OneView

Optional Feature diskette must match the

OneView

CAUTION!

If you are loading a revision support disk (RSD), do it after completion of this procedure. Loading the RSD first, incorrect configuration.

Step

Reach the System Maintenance Menu, then go to the System Maintenance

Additional Options Menu.

2. Select the Add Optional Feature(s) program. Select:

PTU~PL

Response: Y

(A) Add Optional Feature(s)

Enter

'Y'

for Yes.

to add optional features,

'N'

is being installed.

conld

to stop:

create an

If you

Reference

Clenu Map

Install

Prompt:

the optional feature.

Insert @tional Feature

floppy disk in the floppy drive. Enter any key when ready:

Response: Insert the Optional Feature diskette, then press Enter.

4.sAfter you have installed the Optional Feature software, the system asks if you want to install another optional feature.

Prompt:

Response: Y to install another optional feature and continue from step

The system automatically edits and saves the configuration files, then

Additional Options Menu.

Exit the

Prompt:

Response:

Do you want to install another optional feature?

N if you are done installing optional features.

returns to

VoiceMemo

Wait for message waiting queues to be empty?

N to continue.

Configuration Offline Menu. You see the following prompt:

the

Doe. Rev.

Cl? 5402

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Step

The following prompt appears:

Prompt:

Wait for paging queues to be empty?

Response: N to continue.

Exit to the Configuration - Offline Menu.

Duplicate the active configuration.

Select (B) Duplicate Active Configuration

Exit to the

Select:

VoiceMemo

(A) Activate Configuration

Configuration - Main Menu, then go to the

Configuration -Main Menu and activate the

VoiceMemo

configurat?on.

Reference

tienu

Map 2

Perform an Offline Prompts Update

This procedure describes the offline process of updating the prompts on the Model 120

or Model 70.

FOR THE MODEL 120 AND MODEL 70 ONLY: Some system prompts in this

procedure may contain generic references to other multiple-module Centigram Series 6 products. In such cases, shaded areas indicate a difference in operations for the Model

120 and Model 70. The Model 120 and Model 70 are equivalent to “one module”

servers. When asked for the number of the host or module, always enter “1” or “a”.

This procedure applies to servers using either SCSI or IDE hard disks.

WARNING!

VoiceMemo

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This procedure requires that you shut down the server,

interruption to call processing. Centigram recommends that you nerform this

Step

Reach the System Maintenance Menu.

Execute a system shutdown.

Select:

(S) System Shutdown

Prompt: WARNING! !

processing.

want to do this

Response:

Specify all modules are to be shut down.

Prompt:

Response: Enter the a for all modules.

l The server displays the status of each line of the specified modules as “idle,”

“active” or “stopped,” and updates the status every minute until all lines are stopped. The server stops any calls still in progress after five minutes.

shutdown

modules to shutdown

nrocedure

durine

neriods

of low call traffic.

This will terminate call

W-see

"shutdown"

if you really

rezulting

in an

Rejrence

tienu

Map

4. If you are executing a system shutdown, wait for the message- waiting queue to clear. If you are executing a module shutdown on a multi-module system, do not wait for the message waiting queue to clear.

Prompt:

Response: Y to wait for the queue to clear,

Wait for message waiting queues to be empty?

N to continue immediately with the shutdown.

Dac. RN. A

6262

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Decide if you want to wait for paging queues to clear.

prompt:

Response: Y to wait for the queue to clear,

Wait for paging queues to be empty?

N to continue immediately with the shutdown.

The following messages are then displayed:

Message Indicator Request Queue Lengths

active:0 untried:0 retrying:0

Paging Request Queue Lengths active:0 untried:0 retrying:0

Specify if changes to the status of each module are to be made.

f’rompt:

Response: Y

A chart with the status of each module is displayed and then the Module

Enable or Disable Modules?

Maintenance Menu is displayed:

Reference

calls expected:0

*** Module Status ***

+-------+-------+-------+------+

+-------+-------+-------f-------f

ENA

f-------+-------+-------+-------+

ENA

DIS

MODULE MAINTENANCE MENU

-----------------------

_------------_---------

(D) DISABLE a module (E) ENABLE a module

(X)

Exit

Change the status of all modules to disabled, changing the status of the module the

1 - 1 - 1 - 1

Module is Enabled

Module is Disabled

- =>

Module is not configured

I3 I4 I

console is attached to last.

Select:

Prompt:

Response:

(D) DISABLE a module

Which Module?

Prompt:

Dot. kv. A

Response:

type

"disable" to confirm your request:

disable

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Step

9. The server automatically boots to the Maintenance From Hard Disk Menu. Select the prompts.add program.

Prompt:

Response: prompts-add

10.

Load the prompts diskettes.

Prompt:

Enter one of the names:

Insert the 1st diskette containing the prompts and press return

Response: Insert Prompts Disk 1 then press Enter to continue.

h,pt,

Response:

11.

The prompts are copied to multiple hard disks, as applicable. The process can take

many minutes, depending on the number of hard disks. The server then requests the remaining diskettes.

Prompt:

Wait until drive light is out, insert language

disc

Press

Working...

#l,

Enter

hit CR when ready.

again to continue.

Wait until drive light goes out, insert language

Response:

disc

Insert the specified diskette then press Enter to continue.

#2,

hit CR when ready.

Reference

12. The server reads from the floppy disk drive and prompts for each of the remaining diskettes.

13. When the prompts diskettes are complete, the blocks that have been used for the system prompts.

prompt:

Insert the remaining diskettes and press Enter when prompted.

semer

displays the number of speech

For

this prompt

xxxx directory entries allocated out of

pointer sectors allocated out of

xxxx speech blocks allocated out of xxxxx

partition (vid 1):

)(xxx

available available

available

Starting up processes, please wait...

14.

Enable all modules.

Prompt:

Response:

Select:

Prompt

Response:

The server automatically resets and returns to normal operation.

Enter one of the names:

hoststatus

(E) ENABLE a module

Which Module?

Dot.

Rev. A

Perform an Offline

This procedure describes how to update the software on a Model 120 or Model 70. It

applies only to Release 6.0 and above. To update software, the server must be shut down and disabled using the procedure described in Cl? 6268.

FOR THE MODEL 120 AND MODEL 70 ONLY: Some system prompts in this

procedure may contain generic references to other multiple-module Centigram Series 6 products. In such cases, shaded areas indicate a difference in operations for the Model

120 and Model 70. The Model

servers. When asked for the number of the host or module, always enter

This procedure applies to servers using either SCSI or IDE hard disks.

Sofbwre

Update

120

and Model 70 are equivalent to “one module”

VoiceMemo

“1"

or “a".

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Step

Insert the Floppy Boot Diskette. Press the Reset button or turn on the system. The system boots from the floppy drive. The server displays the self test results.

The server reads from the floppy disk, then requests the service diskette.

J+-ompt:

Response:

The server reads from the floppy disk, and asks which process you want to execute.

Prompt:

Response:

Insert floppy "SERVICE 6.00" and hit return

Insert

Enter one of the names:

the diskette, then press

Enter.

update

p.ower

Reference

to the

CP 6263

Page 2 of 5

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step

4. The server reads from the floppy disk and issues a warning about the pending process.

J’rompt:

WARNING! !

******X*** UPDATE PROGRAM t*********

UPDATE program ONLY updates the system

software files.

Data such as accounts, and speech will remain unchanged (prompts cleared later on UPDATE program only

if told so). constructed via the

Any billing data files

(G)ather

command may be incompatible with the new release. To be, sure you will not lose billing information,

run a billing report before doing

this update.

=====>

information will be lost. To save

=====>

outputs BEFORE this update

The SYSTEM

LOGFILE

and CDR

this information, obtain

<=====

hard copy

In order to do a complete UPDATE you must have as a minimum:

Reference

SOFTWARE DISKETTES PROMPTS DISKETTES * Only if you clear prompts during update

process

------- WARNING FOR 6.00 USERS --------YOU MUST DISABLE ALL THE HOSTS EXCEPT THIS ONE TO BE ABLE TO USE THIS OPTION, IF YOU HAVE NOT DONE SO, REBOOT THIS

HOST AND DO IT NOW !!!

IF YOU DO NOT WANT TO CONTINUE, THEN RE-BOOT

THE SYSTEM!! . ..OTHERWISE

. . .

ENTER A CARRIAGE RETURN

Response:

The “Warning for 6.00 users” is for a server currently running Release 6.00, since most servers running Release 6.00 can run the Update program online. the procedure from the Floppy Boot Diskette, you must disable all modules.

5. If the server displays the following warning message:

Prompt CP:

Press

Enter.

6:/xxx

write error or disk full

If you do

Please continue with the update procedure. This is not a fatal problem. However, notify the Technical Assistance Center at (408) 428-3558 of the situation.

Dot. Rev.

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Step

If an old format of billing data is found on the server, the following message is displayed:

Prompt:

Old format of billing report data found.

This data

must be deleted before proceeding with the software

update. gather,

To run any billing reports from the last

reboot the system now. Proceeding from here

will NOT result in any lost billing data provided

you have already run all needed reports from the

last gather. Note: report files to be deleted.

update,

enter

"Y"

To proceed, please enter a 'Y', OR TO

THE?

SYSTEM.

Response:

The server continues, then requests the first software diskette. The first two lines of the following prompt are seen only if the server located billing information.

Prompt:

Deleting

4:/bill_data... 4:/prev_data...

Future updates will not require

To proceed with the

to delete report data:

ABORT,'F?EBOOT

When drive light goes out insert disk 1 and press return

Response:

Insert the specified diskette, then press

Enter.

Reference

The server requests the remaining diskettes. Each diskette takes approximately 5

minutes.

Prompt:

When drive light goes out insert disk 2 and

press return

Response:

After all software disks have been loaded, load the prompts.

Prompk

Insert the specified diskette, then press

Enter.

WARNING! ! ALL prompts will be cleared from

aplicable partition(s).

If you want to clear the

prompts, type "clear" If you want to do nothing and

continue hit <CR>

Response:

10. The server clears all prompts on the server, then requests the first diskette.

Prompt:

clear,

if new prompts are to be loaded.

Press Enter to skip this process and continue at step

Clearing all prompts..

.All

prompt speech cleared

Insert Prompt Diskette 1 in the floppy drive.

mter

'Y' when ready, or 'N' to quit:

Response: Insert Prompts Diskette Number 1 then Y to continue.

12.

CP 6263

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Step

11. The prompts are copied to multiple hard disks, as applicable. The process can take many minutes, depending on the number of

remaining diskettes.

Prompt:

Verifying diskette...

disks. The server then requests the

Insert Prompt Diskette 2 in floppy drive. Enter

Response: Insert the specified diskette and Y to continue.

'Y'

when ready, or 'N' to quit:

12. When the prompts are complete, the server displays the number of speech blocks

that have been used for the server prompts.

Prompt:

Response:

xxxx

Press

speech blocks allocated out of 4000 available

<CR>

to continue...

Enter.

13. The server has an option for additional prompts to be loaded.

Prompt

Response: Y to add additional prompts to the existing set; follow the instructions

Do you want to add prompts to the system?

supplied, similar to Steps Otherwise, press

10 to 12 above.

Enter.

Reference

14. The server has an option for adding and RSD or patch:

Prompt: Do you want to install an RSD or Patch? Response: Enter Y to add an RSD or patch.

Otherwise, press

15. To complete the update process, you must load the Module Enable diskette and all the

optional features.

Prompt: Does the system have

Response: Y

16. Load the Module Enable diskette or the optional feature.

Prompt: Insert

optional

Enter.

QAional

Features?

Feature Setup diskette in the floppy

drive

Response:

Enter

Insert the diskette, then press

<carriage-return>

Enter.

when ready :

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Step

17.

The server loads the feature and asks if there are more.

pr~m~~t:

XXX Optional Feature is now installed...

Is there another Optional Feature in the

system?

Response: “XXX” represents the name of the optional feature.

Enter Y, if there are more. Repeat steps Enable diskette and all optional features have been loaded. Enter N, to end adding optional features and continue with the process.

18. If the server is a multi-module server, or contains a QNET card in Module 1, the. following message is displayed. If the server is a single module, go to step

prompt:

WAFNING: Do NOT reset this module.

and

until the Module

19.

Press the reset button on all other modules, then

carriage return.

Response:

The server waits for the other modules to boot before it continues.

Prompt.-

Reset the specified modules and press

Waiting

for the other modules to boot up...

Enter.

Updating configuration...Please wait....

Reference

Messages are displayed to the screen showing conversion of records, if any.

19.

Exit and reboot to complete the update.

Doe Fkv.

Offline System

This procedure describes how to update the system software on your Centigram Series 6

server to a new release while the server is offline.

So&are

Update

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steb

Review the System History File for any software modifications made to the server.

2. Run a System Information report and verify that the serial number(s) of the server hard disks are listed on the Service Diskette and all Optional Feature Diskettes.

If you use billing reports, perform a “gather” of all billing information.

4. If you use billing reports, print out the billing reports.

Print out the

Print out any CDR

Run a System Verify. Use either the online or offline verify program.

Perform a floppy backup. A backup is done before and after the update procedure.

logfile

for future reference.

LogfrIes

you need for future reference.

Reference

3’

5304, Ch. 5

2’

1340, Ch. 2

VoiceMemo

Reference and

Conjguration

Manual

VoiceMemo

Reference and

Conjgwation

Manual

CP 5701, Ch. 5

7001, Ch. 2

CP 5703, Ch. 5

Shut down the system.

10. Update the software, prompts, Module Enable diskette, Receptionist II diskette, and currently installed optional features. If any new

optional features are to be added to the server, they are loaded in step 11 of this

process. Allow the system to reboot at the end of the software update.

11. Load any new optional features. Features previously loaded on the system were updated in step 10; this step is to load only new optional features. If the server did

not ask for the Module Enable diskette, install it now. If there are no new optional features to be added, go to step

12. Perform a second floppy backup using a new set of diskettes.

12.

FaxMemo

diskette,

CP 6268, Ch. 5 CP 6263

CP 5402

5703,

Ch.

Dot. Rev.

Perform an Online Increase System Hours

This procedure describes the online process of increasing the system hours on an Centigram Series 6 server. The service diskette with the hard disk(s) serial number(s) is required to complete this process.

VoiceMemo

7021

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FOR THE MODEL 120 AND MODEL 70

procedure may contain generic references to other multiple-module Centigram Series 6 products. In such cases, shaded areas indicate a difference in operations for the Model

120 and Model 70. The Model

module” servers.

“ n

a .

This procedure applies to servers using either SCSI or IDE hard disks.

Step

Reach the System Configuration Menu, then to go the Main Menu.

Increase the system hours.

Select:

Prompt:

Response:

The system reads from the floppy disk and returns to the command line when done.

drive and enter any key when ready.

Insert the service diskette and press

When

asked for the number of the host or module, always enter “1” or

120

and Model 70 models are equivalent to “one

ONLY:

Enter.

Some system prompts in this

VoiceMemo

Configuration

Reference

Menu Map 1

Reach the Reports Menu.

4. Verify that the hours have been changed by running a System Information Report.

Menu Map 9

Dot. Rev

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step

Select:

Prompt:

(I) System Information

REPORT OUTPUT ROUTING

(C)

Console (screen)

(P)

Console with pause (1) Printer A (F) File...

(A) Append to file...

(X) Exit (no report)

If you need help later, type

COMMAND (C/P/l/F/A/X):

Response: C to send the report to the console without pausing

to send the report to the console, pausing as the screen fills,

1 to send the report to printer A*, F to send the report to a file on the Series 6 server, A to append the report to an existing file on the Series 6 server, or X to exit report output options (no report).

* You can have one or more serial ports on your server with different

devices, depending on the configuration of your server.

Rejbence

The system displays the report to the output device you select. If you are sending it to the console, use the following commands to control scrolling:

To stop scrolling: Press Ctrl-S To restart scrolling: Press Ctrl-Q

Verify that the system hours entry reflects the new hours for the system.

Dac.

Rev.

4 Replacing

FRUs

How To Use This Chapter

This chapter provides troubleshooting instructions and step-by-step procedures for

replacing

VoiceMemo

Reference Manual.

FRUs

in a Series 6 Model 70. Additional information is also located in the

Reference and Configuration Manualand the Centigram Series G Technical

A task list and Centigram Procedures

are located at the end of this chapter. The task list identifies two procedural levels of

CPs:

a high-level Cl? and a low-level CP. A high-level Cl? provides instructions on how to do overall tasks, such as installing a server. A low-level Cl? provides instructions on more specific tasks, such as how to install a line card.

provided below:

Using the Task list

Select from the task list the title of the task that you want to perform and note its high-level CP number. Flip through the correct CP number. Follow the instructions given in the CP.

A reference column in each CP contains pointers, when necessary, to supplemental

information such as another procedure, a technical reference in the Centigram Series

6 Technical Reference

included with this binder to find referenced supplemental information that is located within this manual.

Manual,

(0s)

describing

CPs

in this chapter until you find the

FRU replacement procedures

CPs

as a checklist if desired,

for step-by-step instructions.

another manual, or menu maps. Use the tabs

If you need to interrupt a CP and seek reference information, first mark the CP with

your bookmark or otherwise note down where you are in the CP. After you are

finished with the reference information, return to the CP and continue to execute the steps where you left off.

4-l

Replacing

FRUs

Service Strategy

The Model 70 is designed to make installation, system expansions, and service and repair an easy process. Maintenance and administration, either on-site or remote, should be performed on a regular basis.

Field repairs are simplified by replacing components within the Model 70. The eight major components (cabinet, hard disk(s), floppy disk drive, and line cards) are all field replaceable units

A typical service call to repair a failed Model 70 consists of the following steps:

(FRUs).

If possible, run the

Check all major cable and component connections.

Logfile

and usage reports to isolate the fault.

’

Refer to the troubleshooting section of this chapter and follow the

recommended procedures.

4. Remove and replace each major FRU, and try to turn on power to the server.

If the server boots after a specific FRU has been replaced, return the defective FRU for repair.

4-2

Support Plans

The distributor must choose one of two support options:

l Self-sufficient

l Centigram Service Partner

Self-Sufficient

Distributors who elect the self-sufficient option will handle installation and service issues with their own Centigram Certified Technician (CCT). These distributors must have a technical support group to field questions from their technicians.

Centigram Service Partner

Distributors who elect the Centigram Service Partner option will choose a third party

that has

handle all of their installation and service activities. The Centigram Service Partner

should have a technical support group for its technicians.

CCTs

who have completed the Model 70 installation and service training to

Replacing

FRUs

If the distributor selects this option, distributor technicians should not work with the Model 70.

Please check with your regional office to determine which plan has been selected and your individual responsibilities for installation and service.

4-3

Replacing

FRUs

Before You Start

WARNING!

When the server is turned on or while the Model 70 cover is

removed, do not attempt to remove or replace any components or peripherals. Hazardous voltage, current, and energy levels are present in this product.

CAUTION!

Servicing

Electrostatic discharge (ESD) other components. Wearing an anti-static wrist strap attached to a metal part of the server chassis will reduce risk significantly.

DANGER!

Before removing or replacing hardware on your server, make sure the power is off.

Note:

and

Expanding the Model 70

Follow the steps shown in the Centigram Procedures end of this chapter to service, repair, and expand the capabilities of the Model 70.

Be sure to do each procedure in the correct order.

can damage disks, boards and

(Us)

of the Task List at the

Replacing

.,~ ,.

Troubleshooting Overview

FRUs

This section addresses general hardware troubleshooting, or “corrective

maintenance.” located in

Detailed hardware and software troubleshooting information is

the Centigram Series G Diagnostics Manual.

This section assumes the Model

has been in service and has subsequently failed.

If you experience problems during installation, double check your work to ensure it was done properly and try to restart the server. If the server still fails, call your technical support group for additional instructions.

The troubleshooting process is actually a series of linked processes that include problem recognition, diagnosis, problem or fault isolation, repair, and repair verification.

General Troubleshooting Procedure

Troubleshooting methods depend on a technician’s experience and therefore can vary widely. Centigram recommends a systematic approach that you can adapt to most

methods. This approach consists of four phases looped as one continuous process:

Verify the Problem: Ask what has gone wrong? Have any changes been

made to the server?

. Isolate the Faulty Unit: Use a process of elimination.

Repair the Problem: Make sure you determine how and when to make the

repair.

Verify the Repair: Use diagnostic tools to confirm.

In other words, first you need to find out exactly what the problem is. Then you must

consider the cause(s) of the problem. Finally, you have to repair the server and check your

work. To determine possible causes, you might pose the following questions:

. .

4-5

Replacing FRUs

uestion

Did the server fail during hours If yes, you could suspect software or of high-peak traffic?

Was the server working and then If yes, you could exclude server software suddenly failed during low traffic problems. hours?

Did the server fail after a If yes, suspect defective new hardware, a hardware expansion or upgrade?

Are the problems intermittent?

Has the company hired new If yes, the server might be exceeding

employees? original capacities.

Have users been properly If no, problems may be caused by misuse trained?

Has the server been maintained regularly?

application problems, or PBX problems.

hardware configuration problem, a

hardware incompatibility problem, or an installation problem.

If yes, there could be a loose cable or other random component failures.

of the server. If no, problems may arise. Run System

Verify monthly.

Significance

Refine your isolation process:

Run a system errors or resets. Do not delete the

Examine the single trouble source.

4. program should detect most problems with the hard disk.

5. Verify With System Online program (CP

Logfile

Report to see if there have been an unusual number of

Logfile

Refer to the specific troubleshooting procedure.

Run the Diagnose a Disk With System Online program

If the Diagnose a Disk With System Online program passes, run the Run

speech and prompts.

If the Online System Verify program passes, inform users that you are going to shut down the server. log out of the server.

Shut down the system (CP 6268).

for errors.

Logfile.

See if you can find patterns that indicate a

(CJ?

7029). This

7001).

Check all records, and all

Give users a reasonable amount of time to

4-6

Specific Troubleshooting Procedures

The following troubleshooting procedures are groups by topic.

Replacing

FRUs

What Happens

Application Software 1. Problems

Power Supply

Problems

Communications Failure

4. Check for short-circuits or defective peripherals by unhooking

What to Do Make sure all cables are installed correctly. Verify that server hardware configuration is set correctly. Refer to the

Verify server software is properly configured for the server. Try to

reload the software. If this fails, contact your technical support group for additional instructions.

Measure voltage

10%.

Make sure the server is plugged in. Make sure all cables are installed correctly.

each peripheral one at a time and turning on power to the server. When the server starts, you have isolated the problem.

Cent&ram

(12V/5V)

Series G Diagnostics Manual for assistance.

with voltmeter. Voltage should be +/-

Server not answering calls

Call is answered, but followed by silence phone and call the station. Does the phone ring? Do you get dial

Call all stations. The problem could be associated with a bad station port rather than with the Model 70.

Check for loose connections.

Remove line cord from line card. Plug into a single line loop

tone of line? If not, then bad PBX port or bad line cord. Replace.

4-7

Replacing FRUs

What Happens

Console/Terminal Problems

Characters on-screen

are distorted or incorrect

Characters do not

appear

Console function is missing a prompt or does not react to entry

What to Do

Make sure the terminal is plugged in and turned on.

Check the terminal cable connectors at both ends.

3. Check the brightness and contrast controls.

4. Check the console speed, baud rate, and setup.

5. Enter

Reset the console.

7. Restart the server.

C&Q

to clear the

&l-S.

Check that Green LED on backplane is lit. If not lit, replace backplane fuse.

Check console terminal settings.

Reset, then try again.

3. If still malfunctioning, do a floppy disk backup first. Then perform an update or reinstall server software using a different set

of diskettes.

Server resets terminal’s baud rate on restart

Disable auto baud detection on the terminal.

4-8

What Happens What to Do

3.5

Floppy Disk

Drive Problems

?DD

light does not

on when drive is in

Make sure floppy disk drive cables are properly installed.

xe.

Replacing FRUs

&mot

boot from

Floppy disk drive.

Cannot backup to diskette

Update, install, or increase hours fails

Make sure you are using the correct floppy book diskette

2. Make sure the floppy book diskette is in the floppy disk drive.

Make sure the floppy disk drive light goes on when you turn on

the server.

Use On-Site Diagnostics from the

Maintenanc,e

from the hard

disk menu.

Turn power off, remove the floppy disk drive and install the spare

floppy disk drive (CP 6222). Turn the power on and try again.

6. If the server can be started from the spare floppy disk drive, return the original floppy disk drive for repair.

Diskette might be defective or it might be full. Try another diskette.

Is service diskette write-protected? If so, disable write-protection. If it still fails, call your technical support protection for a new diskette.

Is the service diskette properly serialized?

3. Check the floppy disk drive for failure.

4-v

Replacing FRUs

What Happens

Hard Disk Problems

Light does not go on when hard disk is in use.

You are receiving: “Doubly allocated

speech blocks” or “Out of range

message number” or “Invalid Reference

Count” You are receiving:

What

to Do

Measure voltage

(12V/5V)

with voltmeter. Voltage should be +/-

10%.

2. Make sure power and signal cables for the hard disk are properly installed.

3. Check to ensure the hard disk is properly configured (see the

Communications Server Technical Reference Manual).

1. Run Diagnose (Cl? 7029).

Series

2. If Diagnose passes, run System Verify (CP 5701).

3. If System Verify passes and you are still receiving the messages, call your technical support group.

1. Check cable connections.

“Self Test 78” error

Integration Problems

Some extensions call forward properly with

greeting, but some do not.

2. Replace the hard disk (CP 6221).

Bring up the Configuration Report (Centigram Series G Diagnostics Manual). Check that the correct PBX lines terminate in the corresponding Model 70 ports. Check that correct line group for is chosen.

2. If a data link is installed, check it or run the event line monitor

(see VoiceMemo Troubleshooting Guide).

3. Compare PBX dial strings of working extensions with nonworking extensions.

4. Check extension forwarding targets in PBX.

Compare Message Waiting indicator types.

6. Check that the mailbox is properly configured

4-10

What Happens

Card Problems

‘oar

voice quality on

jutside calls

Replacing FRUs

what

to Do

Use another telephone line and make test improves, it is probably not the line cards.

2. Check line current between the telephone switch and the line card.

DB level should be -6 to -12.

Check for noise on CO trunks.

calls.

If quality

Xstortion :hopping

All other line card problems

and/or

of words

Test the telephone lines’ signal-to-noise ratio.

2. Check for nearby sources of hum or noise (R-F, FM, motors, etc.). Connect the appropriate line filter to the line card. Using a Digigrabber, check dB level of DTMF digit. If +3 to need 600 ohm load.

3. Check levels on telephone lines to ensure they are normal.

4. Make sure user’s phone is working.

5. With an oscilloscope, check line noise.

6. Check power supply voltages.

7. Replace line card

Ensure that switch S-l is in the Ready position.

2. Exchange the phone line (not applicable for Integrations).

3. Read and interpret

4. Use either a 2500 set or a hand set to test ringing, DTMF, and

speech path.

5. With power off, reset line card and retry. Check backplane fuse.

(Cl?

Logfile

6220).

Report.

+8,

then

With power off, reseat line card (Cl? 6220).

With power off, replace the line card with a new one reconfigured for the application

(Cl’

6220).

4-11

Replacing FRUs

System and Miscellaneous Problems

silence should

What Happens What to Do

when prompt 1. Check line card.

be heard

2. Check to see if the problem is common to all line groups.

3. Check to see if user interface (offline menu) is set to standard.

4. Reload the prompts diskettes (Cl? 6262).

Server resets without apparent reason

Company greeting sounds distorted

Measure server voltage

+/-I

0%. Make sure fans are running and check ground.

2. Make sure power connections are properly isolated from other devices.

3. Check the telephone lines and related equipment for irregular activity.

4. If Tellabs equipment is present, check the shelf voltage/ground.

5. Check

6. Check

Run Diagnose to check for media problems (CP 7029).

2. Run System Verify of all records and all speech prompts

Logfile

for errors. If errors are found, check configuration.

5-volt

power on the last line card on the server.

(12V/5V)

with voltmeter. Voltage should

(CP

7001).

Use a regular telephone, re-record the company greeting. Do not

use the Attendant console.

4-12

FRU Replacement Task list

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Task

Replacing

FRUs

Remove/Install Cabinet Cover Remove/Install Floppy Disk Drive Remove/Install Hard Disk

Remove/Install Line Card

Note:

Procedures for building the customer database are in the

VoiceMemo

For additional information, refer to the Centigram Series

Technical Reference Manual, Guide. For detailed information about optional features, refer to

the respective optional feature manual.

Updates to procedures and the Model 70 are issued to the field in

Centigram’s Notices to Installers. You should add them to this

guide, as appropriate.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Reference and Conjguration Manual.*’

Procedure

..-...

CP 6224

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

and the System

Implementation

..-...

Cl?

CP 6221

Cl?

6222

6220

Remove/Install a Line Card

This procedure describes first how to remove and then how to install a line card in a

Centigram Series 6 Model 70.

WARNING!

This procedure requires that you shut down the system, which results in an interruption to call processing on the server.

recommends that you perform these steps during periods of low

tKl.flk.

DANGER!

Disconnect the server from its power source before connecting either cables or comnonents.

CAUTION!

VoiceMemo

6220

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Page 1 of 4

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Protect your server from ESD damage

comnonents.

Note:

Step

@II

Observe Precautions

Put on a grounded wrist strap and attach the other end to the cabinet. Doing so protects the component from electrostatic discharge.

2. Shut down the system and turn off the power, if you have not already done so.

You can find

Technical Reference

TRs

referenced in this procedure in the Centigram

Manual.

during

CAUTION!

Removing a component while the power is on can severely damage the component you are working on and other peripherals.

Wait one minute after you turn off the power before you remove any components. The hard disk should stop spinning and be quiet.

handling of

Series

all

Reference

4. When removing a component, place it on a nonconductive surface, such as an antistatic bag. Make sure you have the anti-static bags before you begin.

Put identification tags on all cables and disconnect cables from the server.

Dot. Rev.

Cl? 6220 Page 2 of4

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SteD

@ED

Remove the line Card

Remove the cover to the server.

Identify the line card you want to remove. Disconnect all cables from the board you are going to remove.

Looking at the line cards from the front of the cabinet, locate the screws that secure the cards in the mother board along the back panel. Remove the screw that holds the line card retaining bracket to the cabinet, as shown in Figure 1.

Holding the card at each end, carefully pull the card straight out until the edge

connectors are free. Be careful not to scrape the card against other components.

CAUTION!

If removing a line card and not replacing it, install a slot cover over the vacant guide slot in the server back panel.

Place the lower end of the cover so that the metal tab fits

outside, hooking over the cabinet edge. Let the cover lean

inward; do not push in or down yet.

Reference

3’

6224

Pull the slot cover up far enough to hook the prong over the guide and bring it flush with the cabinet wall. down to secure the slot cover in place. The slot opening must be covered to maintain the electromagnetic emissions characteristics of the server and ensure proper

cooling inside. See Figure 2 for details.

If you are not replacing the removed line card, also remove the cables associated with it.

10. Place the line card in an anti-static protective wrapper and prepare it for return and repair.

Push

Dot. P.m.

Mitel Mail INSTALLATION INSTRUCTIONS

Specifications and Main Features

Frequently Asked Questions

User Manual

Installation and Service Manual

Table of Contents

1 Product Description

2 Installing New Systems