Mitel M3820 User Manual

3300 CITELlink Gateway for Meridian 1 Series Phones
M3820 Phone User Guide
NOTICE
The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks™ Corporation (MITEL®). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes.
Nothing in this document may be reproduced in any manner, whether wholly or in part for an y use whatsoever, without written permission from Mitel Networks Corporation.
Mitel Networks is a trademark of Mitel Networks Corporation. Nortel Networks and Meridian are trademarks of Nortel Networks. CITELlink is a trademark of Citel Technologies Ltd. Other product names mentioned in this document may be trademarks of their respective
companies and are hereby acknowledged.
3300 Integrated Communications Platform
M3820 Phone User Guide
Release 5.2
December 2004
®, ™ Trademark of Mitel Networks Corporation
© Copyright 2004, Mitel Networks Corporation
All rights reserved
About Your Phone
Contents
About Your Phone .........................................................................................................................5
Conventions.............................................................................................................................6
Using Your Meridian 1 Phone with the 3300 CITELlink Gateway ...........................................6
Tips for Your Comfort and Safety................................................................................................6
Don't cradle the handset!.........................................................................................................6
Protect your hearing................................................................................................................. 6
Customizing Your Phone..............................................................................................................7
Ringer Control.......................................................................................................................... 7
Handset Receiver Volume Control...........................................................................................7
Speaker Volume Control..........................................................................................................7
Display Contrast Control..........................................................................................................7
Feature Keys............................................................................................................................8
Language Change....................................................................................................................8
Making and Answering Calls........................................................................................................ 9
Make a call...............................................................................................................................9
Answer a call............................................................................................................................9
Redial.......................................................................................................................................9
Redial - Saved Number............................................................................................................ 9
Speed Call Keys.....................................................................................................................10
Handsfree Operation.............................................................................................................. 10
Speed Call - Personal............................................................................................................11
On-Hook Dialing.....................................................................................................................11
Auto-Answer...........................................................................................................................12
Call Handling................................................................................................................................ 13
Hold........................................................................................................................................13
Transfer..................................................................................................................................13
Conference.............................................................................................................................13
Conference Split.....................................................................................................................14
Call Forward...........................................................................................................................14
Call Forward - Remote...........................................................................................................15
Call Forward - End Chaining..................................................................................................16
Call Forward - Override..........................................................................................................16
Messaging - Advisory............................................................................................................. 16
Messaging - Callback............................................................................................................. 17
Messaging - Cancel Callback ................................................................................................17
Messaging - Cancel All Callbacks..........................................................................................17
Using Advanced Features...........................................................................................................18
Account Codes.......................................................................................................................18
Call Park.................................................................................................................................18
Call Pickup.............................................................................................................................18
Campon..................................................................................................................................19
Do Not Disturb........................................................................................................................19
Override .................................................................................................................................19
3
M3820 Phone User Guide
Paging.....................................................................................................................................20
Direct Paging..........................................................................................................................20
Music ......................................................................................................................................21
Group Paging / Meet Me Answer ...........................................................................................21
Trunk Flash.............................................................................................................................22
Tag Call ..................................................................................................................................22
4
About Your Phone

About Your Phone

The Mitel® 3300 CITELlink Gateway allows your Nortel Networks™ Meridian 1 phone to work on a Mitel 3300 Integrated Communications Platform (3300 ICP).
When used with a 3300 ICP, your M3820 phone has thirteen fixed-function keys (
SUPERKEY, TRANSFER, CANCEL (Rls), HOLD, DOWN ARROW, PROGRAM, + Volume Up), (Volume Down), SPEAKER, MUTE, MENU RIGHT, MENU LEFT,
(
MENU RIGHT
personal keys can be programmed as:
Feature keys (for example, Swap). You can program feature keys from your phone. Your administrator can also program feature keys.
Speed Call keys. You can program speed call keys from your phone.
Line Appearances. Only the administrator can program line appearances.
Your phone also features display-assisted selection of features and on-hook dialing.
) and six personal keys. Key 5 is always your Prime Line; the remaining

Phone buttons

Button Number Description
1 Cancel 2 Hold 3 Mute 4 Handsfree 5 Prime Line 6 Unused
7 - 12 Personal Keys
13 Program 14 Menu right 15 Menu middle 16 Menu left 17 Down arrow 18 Transfer 19 Superkey 20 Message 21 Message indicator
5
M3820 Phone User Guide

Phone status indicators

When line is the indicator is
Idle Off Busy On Ringing Flashing slowly On hold at your set Flashing rapidly On Hold at another set Flashing rapidly

Conventions

The following conventions are used in this user guide:
Fixed-function keys are identified by bold uppercase letters (for example, TRANSFER).
Text that appears on the display is identified by double quotes (for example, "Language?").

Using Your Meridian 1 Phone with the 3300 CITELlink Gateway

Please note the following differences in the way your phone now operates:
You can program speed call numbers, personal keys as well as enable/disable features using
MENU RIGHT keys.
and
Some features require you to dial a access codes whenever you have dial tone. The feature access codes in this user guide may be different from the ones programmed in your system. Ask your Administrator for the list of feature access codes you can use.
When you have a message (including new voice mail messages), "Message" appears on the display and the message indicator is lit.
SUPERKEY. To navigate through the features, use the MENU LEFT
feature access code. You can use feature

Tips for Your Comfort and Safety

Don't cradle the handset!

Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder.

Protect your hearing

6
Your phone has a control for adjusting the volume of the handset receiver. Because continuous exposure to loud sounds can contribute to hearing loss, keep the volume at a moderate level.
Customizing Your Phone

Customizing Your Phone

Ringer Control

To adjust the Ringer Volume while the phone is ringing:

Press or +.
To adjust the Ringer Volume or Pitch while the phone is idle:
1. Press SUPERKEY.
2. Press
3. Press
4. To adjust the ringer pitch, press
5. Press − or + until you hear the desired ringer pitch/volume.
6. Press
7. Press
MENU RIGHT (No) until "Ringer Adjust?" appears. MENU LEFT (Yes).
MENU LEFT (Yes). To adjust the ringer volume,
press
MENU RIGHT (No), then MENU LEFT (Yes).
MENU RIGHT (Save).
SUPERKEY.

Handset Receiver Volume Control

To adjust the Handset Receiver Volume when you are using the handset:
Press or +.

Speaker Volume Control

To adjust the Speaker Volume when making an on-hook call or when listening to background music:
Press or +

Display Contrast Control

To adjust the Display Contrast while your phone is idle:

Press DOWN ARROW. To alter the LCD contrast, use the local Program key to get to the Contrast Adjustment
Menu.
7
M3820 Phone User Guide

Feature Keys

To display information about a key:

1. Press SUPERKEY.
2. Press a personal key.
3. Press
SUPERKEY.

To re-program a personal key:

1. Press SUPERKEY.
2. Press
3. Press
4. Press a personal key that isn't a line key.
5. Press
6. Press
7. Press
8. Press SUPERKEY.
MENU RIGHT (No) until "Personal Keys?" appears. MENU LEFT (Yes).
MENU LEFT (Change). MENU RIGHT (No) until the desired feature appears. MENU LEFT (Yes).

Language Change

To change the display language:

1. Press SUPERKEY.
2. Press MENU RIGHT (No) until "Language?" appears.
8
3. Press
4. Press
5. Press
6. Press
MENU LEFT (Yes). MENU LEFT (Change). MENU RIGHT (No) until the desired language appears. MENU LEFT (Yes).
Making and Answering Calls

Making and Answering Calls

Make a call

1. Lift the handset.
2. If you want to use a Non-Prime Line, press a Line Appearance key.
3. Do one of the following:
Dial the number.
Press a Speed Call key.

Answer a call

Lift the handset.
- or ­Press the flashing Line appearance key and lift the handset.

Redial

To redial the last number that you manually dialed:

1. Lift the handset.
2. Dial *01.

Redial - Saved Number

To save the last number that you manually dialed:

1. Lift the handset.
2. Dial

To Redial a saved number:

1. Lift the handset.
2. Dial
**79.
*6*.
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M3820 Phone User Guide

Speed Call Keys

You may use Speed Call Keys to make a call or to send a string of digits during a call (press a Speed Call Key during a call to send a multi-digit password, for instance).

To dial a stored Speed Call number:

1. Lift the handset.
2. Press a Speed Call key.

To store a Speed Call number:

1. Press SUPERKEY.
2. Press a personal key that isn’t a line key.
3. Press
4. Press
5. Do one of the following:
6. Press
7. Press the selected personal key.
8. If you want to make the number private, press
9. Press
MENU LEFT (Change). MENU LEFT (Yes).
To enter a new number, dial the number. Press
a pause during dialing; press
To enter a trunk flash, press
information about the use of this feature.)
MENU LEFT (Save).
MENU RIGHT (No).
SUPERKEY to exit, or press a personal key to program another speed call
number.

Handsfree Operation

To use Handsfree Operation to make calls:

1. If you want to use a Non-Prime Line, press a Line Appearance key.
HOLD between digits to create
HOLD more than once to lengthen the pause.
TRANSFER. (See Transfer on page 13 for more
MENU LEFT (Yes). Otherwise, press
10
2. Dial the number.
3. Communicate by using the speaker and the microphone.

To use Handsfree Operation to answer calls:

1. Press the flashing line key.
2. Communicate by using the speaker and the microphone.

To hang up while using Handsfree Operation:

Press CANCEL.
Making and Answering Calls
To temporarily disable the microphone during Handsfree Operation:
Press MUTE (the SPEAKER indicator flashes).

To re-enable the microphone and return to the conversation:

Press SPEAKER (the SPEAKER indicator turns on).

To disable Handsfree Operation:

Lift the handset.

To return to Handsfree Operation:

1. Press SPEAKER.
2. Hang up.

Speed Call - Personal

Note: Personal Speed Call lists must be configured by the Administrator.

To store a personal Speed Call number:

1. Lift the handset.
2. Dial 67.
3. Enter an index number between
4. Dial the number to be stored.
5. Hang up.

To dial a stored personal Speed Call number:

1. Lift the handset.
2. Dial
3. Enter an index number between
58.

On-Hook Dialing

To dial without lifting the handset:

1. If you want to use a Non-Prime Line, press a Line Appearance key.
2. Dial the number.
00 and 09.
00 and 09.
3. Lift the handset.
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M3820 Phone User Guide

Auto-Answer

To enable or disable Auto-Answer:

Press the AUTO-ANSWER feature key.

To answer a call when you hear ringback:

Communicate by using the speaker and the microphone.
- or ­Lift the handset.

To terminate a call:

Press CANCEL.
-or­Wait for the caller to hang up.
12
Call Handling

Call Handling

Hold

To place a call on hold:

Press HOLD.

To retrieve a call from Hold:

1. Lift the handset.
2. Press the flashing line key.

To retrieve a call from Hold at another station:

Press the flashing line key.
-or­Dial

Transfer

To Transfer an active call:

1. Press TRANSFER.
2. Dial the number of the third party.
3. Do one of the following:
To complete the Transfer, hang up.
To announce the Transfer, wait for an answer, consult, and hang up.
To cancel the Transfer, press

Conference

To form a Conference when a two-party call is already in place, or to add another party to an existing Conference:
1. Press TRANSFER.
**1 and the number of the station that placed the call on Hold.
CANCEL.
2. Dial the number of the next party.
3. Wait for an answer.
4. Press
13
TRANSFER.
M3820 Phone User Guide

To leave a Conference:

Hang up.

Conference Split

To Split a Conference and speak privately with the original party:
1. Press TRANSFER.
2. Dial

To return to the conference call:

Press TRANSFER.

Call Forward

Call Forward lets you redirect incoming calls to an alternate number. Always redirects all incoming calls regardless of the state of your phone. Busy-Internal redirects internal calls when your phone is busy, and Busy-External redirects external calls when your phon e is busy. No Answer-Internal redirects internal calls after several rings if you don't answer, and No Answer-External redirects external calls after several rings if you don't answer.
Note: For information about "I Am Here?", see Call Forward - Remote on page 15.

To program Call Forward:

1. Press SUPERKEY.
2. Press
3. Press
4. Press above).
*41.
MENU RIGHT (No) until "Call Forwarding?" appears. MENU LEFT (Yes). MENU RIGHT (Next) until the desired type of Call Forward appears (see
14
5. Press
6. If the number is already programmed, press
7. Press
8. Dial the destination number.
9. Press
10. Press
MENU LEFT (Review).
MENU LEFT (Change).
MENU LEFT (Program).
DOWN ARROW to save. SUPERKEY.
To turn Call Forward on and off (once it has been programmed):
1. Press SUPERKEY.
2. Press
3. Press
MENU RIGHT (No) until "Call Forwarding?" appears. MENU LEFT (Yes).
Call Handling
4. Press MENU RIGHT (Next) until the desired type of Call Forward appears.
5. Press MENU LEFT (Review).
6. Press MENU LEFT (Change).
7. Do one of the following:
To turn Call Forward on, press
To turn Call Forward off, press
MENU LEFT (TurnOn). MENU RIGHT (TurnOff).
8. Press
SUPERKEY.

Call Forward - Remote

To forward calls from a remote station to your current location:
1. Press SUPERKEY.
2. Press MENU RIGHT (No) until "Call Forwarding?" appears.
3. Press
4. Press
5. Press
6. Dial the extension of the remote station.
7. Press
To cancel Call Forward - Remote from the station that set the remote forwarding:
1. Lift the handset.
2. Dial **77.
MENU LEFT (Yes). MENU RIGHT (Next) until "I Am Here" appears. MENU LEFT (Yes).
DOWN ARROW to save.
3. Dial the extension of the remote station.
4. Hang up.
To cancel Call Forward - Remote from the station that was forwarded:
1. Press SUPERKEY.
2. Press
3. Press
4. Press
5. Press
6. Press
7. Press
15
MENU RIGHT (No) until "Call Forwarding?" appears. MENU LEFT (Yes). MENU LEFT (Review). MENU LEFT (Change). MENU RIGHT (TurnOff). SUPERKEY.
M3820 Phone User Guide

Call Forward - End Chaining

To ensure that calls do not get forwarded again by the destination number:
1. Lift the handset.
2. Dial
3. Hang up.
64.
To again allow calls to be forwarded by the destination number:
1. Lift the handset.
2. Dial
3. Hang up.
**73.

Call Forward - Override

To override Call Forward and ring a station:

1. Lift the handset.
2. Dial
3. Dial the extension number.
*1*.

Messaging - Advisory

16

To turn Messaging - Advisory on:

1. Press SUPERKEY.
2. Press
3. Press
4. Press
5. Press
MENU RIGHT (No) until "Advisory Msgs?" appears. MENU LEFT (Yes). MENU RIGHT (Next) until the desired message appears. MENU RIGHT (TurnOn).

To turn Messaging - Advisory off:

1. Press SUPERKEY.
2. Press
3. Press
4. Press
MENU RIGHT (No) until "Advisory Msgs?" appears. MENU LEFT (Yes). MENU RIGHT (TurnOff).
Call Handling

Messaging - Callback

To leave a Callback Message on a phone when you hear busy or ringback tone:
Press MESSAGE.

To respond to a message waiting condition on your phone:

1. Press MESSAGE.
2. Do one of the following:
To call the message sender, press
To erase the message, press

To answer a Callback:

Lift the handset.
MENU RIGHT (Call).
MENU LEFT (Erase).

Messaging - Cancel Callback

To cancel a Callback:

1. Lift the handset.
2. Dial
3. Dial the number of the called station.
4. Hang up.
*1#.

Messaging - Cancel All Callbacks

To cancel all Callbacks:

1. Lift the handset.
2. Dial
3. Hang up.
#1.
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M3820 Phone User Guide

Using Advanced Features

Account Codes

To use Forced Account Codes:

1. Lift the handset.
2. Dial the Account Code digits.
3. Press

To enter an Account Code during a call:

1. Press TRANSFER.
2. Press **3.
3. Dial the Account Code digits.
4. Press
5. Press CANCEL.

Call Park

To retrieve a call parked by the attendant:

1. Lift the handset.
2. Dial
3. Dial the console ID and the Hold Slot number.

Call Pickup

#.
MENU RIGHT (Save).
*23.
18
To answer a call that is ringing at another station in your Pickup Group:
1. Lift the handset.
2. Press
*6.
To answer a call that is ringing at a station not in your Pickup Group:
1. Lift the handset.
2. Dial
3. Dial the number of the ringing station.
**6.
Using Advanced Features

Campon

To Campon to a busy station:

Dial 3 or wait for the time-out period to expire.

To retrieve a call when you hear Campon tone:

Depress the hookswitch momentarily, and then dial *3. The current call is put on hold and you are connected to the waiting call.

Do Not Disturb

To activate or deactivate Do Not Disturb:

Press the Do Not Disturb feature key.
- or -
1. Press
2. Press
3. Do one of the following:
SUPERKEY. MENU RIGHT (No) until "Do Not Disturb?" appears.
To activate Do Not Disturb,press
To deactivate Do Not Disturb, press
MENU LEFT (TurnOn).
MENU RIGHT (TurnOff).

To activate Do Not Disturb from a remote station:

1. Lift handset.
2. Dial
3. Dial the number of the station to which Do Not Disturb is to apply.
4. Hang up.
**5.

To deactivate Do Not Disturb from a remote station:

1. Lift handset.
2. Dial
3. Dial the number of the station with Do Not Disturb activated.
4. Hang up.
##5.

Override

To use Override when you encounter busy or DND tone:

Dial 2.
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M3820 Phone User Guide

Paging

To use Paging:

1. Lift handset.
2. Press the
3. Dial the Paging zone number (if required).
4. Make the announcement.

Direct Paging

Direct Paging allows you to page a party through their phone speaker. If the paged party has Off-Hook Voice Announce enabled, the page will be heard even when the party is on a handset call.

To page a party:

1. Lift the handset.
2. Press the
3. Dial the extension number.
4. Speak to the dialed party after the tone. If Handsfree Answerback has been turned on at your phone and you receive a Direct
Page while your phone is idle, or while you are on a handset call, a handsfree call will automatically be established after a single burst of tone.
The following instructions assume that Handsfree Answerback is not enabled on your phone.
Pager feature key or **9.
Direct Paging feature key or *37.
20
To answer a Direct Page (indicated by a single burst of tone):
Lift the handset.
-or­Press
SPEAKER.

To answer a page while using the handset:

Press SPEAKER.

To enable or disable Handsfree Answerback:

Press SPEAKER while the phone is idle.
Using Advanced Features

Music

To turn Music on and off when the phone is idle:

1. Press SUPERKEY.
2. Press MENU RIGHT (No) until "Music?" appears.
3. Do one of the following:
To turn the music on, press MENU LEFT (TurnOn).
To turn the music off, press MENU RIGHT (TurnOff).

Group Paging / Meet Me Answer

Group Paging allows you to page a group of telephones through their built-in speakers. You can belong to as many as three paging groups with one group designated as your "prime" group.
When you need to respond to a Group Page but don't know the identity or extension number of the paging party, use the Meet Me Answer feature. You have up to 15 minutes after receiving the page to use Meet Me Answer.

To make a Group Page:

1. Lift the handset.
2. Press the
3. Do one of the following:
To page your prime page group, press
To page a specific page group, dial the page group directory number.
4. Speak to the dialed party after the tone.
Direct Page feature key or dial *37.
#.

To respond to a Group Page by using Meet Me Answer:

1. Lift the handset.
2. Dial
3. Do one of the following:
*88.
To respond to a page from your prime page group, press
To respond to a page from a specific page group, dial the page group directory
number.
#.
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M3820 Phone User Guide

Trunk Flash

The Trunk Flash feature allows you to access Centrex features (if available) while you are talking on an outside call.

To flash a trunk while talking on an outside call:

1. Press TRANSFER.
2. Dial
3. Wait for dial tone.
4. Dial the Centrex feature access code.

Tag Call

Tag Call allows you to “tag” any threatening call that you receive. Using this tag, your system administrator can identify the source of the malicious call and provide this information to appropriate personnel or authorities. You can only tag calls during an active two-party call.

To tag a malicious call:

Press the Tag Call feature key.
- or -
1. Press
2. Dial If the call was successfully tagged “Thank You” is shown on the display; otherwise, “Not
Allowed” is displayed.
*57 for a single flash or *56 for a double flash.
Note: Tagging a call unnecessarily may result in fines or other penalties.
TRANSFER.
*55.
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