Mitel LDP7008D User Manual
Version 1.0 | August 2005
LDP7008D Digital Telephone
User Guide
Table of Contents
Emergency Services and Safety Precautions…………..2
Getting to know your 7000 Series handset……………..3
Familiarise yourself with its features…………………....3
Handset keys…………………………….............................4
General Functions…………………………………………...5
Making and Answering Calls……………….....................6
Making and Answering an External Call……………….....6
Making and Answering an Internal Call……………….......7
Placing an external/internal call on hold…………………...8
Retrieving and external/internal call on hold………………..8
Parking a call………………………………………………..…9
Retrieving a parked call……………………………...............9
Call Forward………………………………………………….10
DDI Call Waiting……………………………………………12
Call Wait (Camp On)………………………………………...13
Answering a Call Wait……………………………………….13
Call Pick up (Directed)………………………………………14
Call Pick up (Group)…………………………………………14
Transfer (Screened)…………………………………………15
Transfer (Unscreened)………………………………………15
Using speed dial numbers…………………………………..16
Queuing for an outside line…………………………...........17
Making a Page……………………………………………….18
Conference Call………………………………………………19
Last Number Redial……………………………………….…20
Saved Number Redial…………………………………….…21
Messaging……………………………………………………22
Leaving a Message Wait Notification………………………22
Answering a Message Wait Notification………………..…23
User Programming…………………………………………24
Saving your name to your phone……………………....25
Storing personal speed dials…………………………….26
Character Chart……………………………………………..27
Storing information under flexible buttons…………...28
Menu Tree……………………………………………………29
[1] Ring……………………………………………………….30
[2] COS (Class Of Service)………………………………35
[3] Authorisation Code/Mobile-Ext………………………38
[4] Wake Up/Conference Room………………………….41
[5] Message………………………………………………….44
[6] Announcement…………………………………………46
[7] Supplementary…………………………………………50
[*] System (Engineering Use Only)
User Programming Codes………………………….........56
Pre-Set Messages…………………………………………57
Glossary……………………………………………………58
Index…………………………………………………………60
7008D User Guide | Table of Contents 01
Servicing and Safety Precautions
• Do not drop or subject the phone to physical shock
• Do not immerse in water
• Do not disassemble or attempt to modify the phone in any way
• Use a damp or anti-static cloth to clean the phone. Do not use a dry or electrostatically
charged cloth. Do not use chemical or abrasive cleaners as these could damage the phone.
• Retain the cardboard packaging supplied with this handset. It should be used if the phone
has to be returned for service. The packaging can be recycled when no longer required.
• Do not place the phone in direct sunlight for prolonged periods
Disclaimer
Crane Telecommunications Ltd and LG Electronics Inc. cannot be held responsible for any
damage caused to your system through the improper installation of this phone and/or the
failure to use the handset as described in this user guide.
Service
The 7008D digital telephone contains no user-serviceable parts. LG recommend that your
7008D digital telephone is serviced or repaired by an LG authorised service centre
Note: Information contained within this document is subject to change without prior notice. E&OE
If you find any errors please email: lgmarketing@cranetel.co.uk
7008D User Guide | Servicing and Safety Precautions 02
Getting to know your 7008D Digital Telephone
Familiarise yourself with its features
Handset
Contains a microphone and
speaker to allow the user to
speak to another party
Dial Pad
Alpha-numeric keypad
used to dial numbers and
when storing speed dial
numbers and names to
memory
Headset Port
Used for connection of a
headset that has a 2.5mm jack
type connector
Speed
Used when accessing or
storing personal or system
speed dial numbers
Speaker
Used to answer ‘handsfree’
and activate the speaker.
Speaker is located under
the handset
7008D User Guide | Getting to know your 7008D Digital Telephone 03
LCD
2 Line, 48 Characters
Displays inbound/outbound
call information. Displays
information based on user
actions
Flexible Buttons
Used for storing speed
dials and features as well
as accessing lines
Transfer/Pgm
Used for performing a
transfer or user
programming
Microphone
For conversing with
external parties when
handsfree
Volume +/ - Used for
adjusting speaker, ring and
in-call volume
Hold/Save
For placing external callers
on hold and to confirm
programming changes
Your digital telephone’s keys
(1) Speaker Key
This is for activating the phone’s speaker whilst on hook. Useful when using a
headset or if you wish to speak hands free. Red LED illuminated if off-hook
without lifting the receiver.
(2) Hold/Save Key
Dual purpose key. When in a call it is used to place a caller on hold. When
programming it is for permanently updating changes to the system memory
Getting to know your 7008D Digital Telephone
(6)
(4) (5)
(1) (2) (3)
(3) Volume (+ / -) Key
Used for adjusting speaker, ringing and in-call volume
(4) Speed Key
This key is used to access System and Personal speed dial numbers and the
internal directory
(5) Trans/Pgm Key
Dual purpose key. When in a call with an external party it is used to transfer.
When programming features, speed dial numbers it is a programme key
(6) Flexible Keys
These keys are for use as line keys or for storing regularly used features or
speed dials under
7008D User Guide | Getting to know your 7008D Digital Telephone 04
GENERAL FUNCTIONS
• Making and Answering External Calls
• Making and Answering Internal Calls
• Placing an Internal/External Call on Hold
• Retrieving an Internal/External Call on Hold
• Parking a Call
• Retrieving a Parked Call
• Call Forward
• DDI Call Wait
• Call Wait (Camp On)
• Answering a Call Wait (Camp On)
• Call Pick Up (Directed/Group)
• Transfer (Screened/Unscreened)
• Using Speed Dial Numbers
• Queuing for an Outside Line
• Making A Page
• Flexible Button Programming
• Leaving a Message Wait
• Answering a Message Wait
7008D User Guide | Menu Tree 05
01321876543
LINE 6 00:02:26
Fig.1
LINE RINGING
01234 567890 10:55am
Fig.2
General Functions
Making and Answering calls
Always ensure that external parties are informed if you
intend to record a call.
Making and Answering an external call
You can make an external call in the following ways:
1. Lift the receiver and dial 9
2. Dial 9
3. Press the button and dial 9
Once you have dialled a desired number the screen
will look as in Fig.1
To answer a call press the button or lift the
receiver.
Fig.2 shows how your display will appear if you are
receiving an inbound external call.
7008D User Guide | General Functions 06
CALL TO STA 103
16 NOV 04 00:02:26
Fig.3
CALL FROM STA 103
16 NOV 04 10:55am
Fig.4
General Functions
Making and Answering an internal call
You can make an internal call in the following ways:
1. Lift the receiver and dial an extension number.
2. Dial an extension number.
3. Press the button an extension number.
Once you have dialled a desired number the screen
will look as in Fig.3
To answer a call press the button or lift the
receiver.
Fig.4 shows how your display will appear if you are
receiving an inbound internal call.
7008D User Guide | General Functions 07
Fig.5
HOLDING : STA 103
NOV 11 04 10:55am
Fig.6
General Functions
Placing and External/Internal Call on hold
Whilst connected to another party (internal or external)
press the button.
Fig.5 shows that the relevant line on your 7008D
digital telephone will be flashing to indicate that a
caller is on hold.
Fig.6 shows how your display will look when you have
an internal caller on hold.
Retrieving an External/Internal Call on hold
If you are ‘hands free’ simply press the button
and the station that you placed on hold will recall to
your phone.
If you are ‘Off-Hook’ (holding the handset) simply hang
up (replace the handset) or dial the extension number
of the station that you placed on hold and you will be
reconnected.
NOTE: Calls will ‘Recall’ to your station after a pre-set
time if you forget about them.
7008D User Guide | General Functions 08
General Functions
Parking a Call
Line 5 Recalling
NOV 11 04 10:55am
Fig.7
1. Whilst connected to an external party press the
button, dial a Park Location (601-619) or press a
flexible button labelled as Park and hang up.
2. Once you have parked the caller you can contact
another party to inform them that they have a caller
waiting. Alternatively, make a page (See page 18 later
in the user guide for information on paging).
Retrieving a Parked Call
1. If retrieving a call that you have parked, dial the
relevant digits for the parking bay used (601-619)
2. If responding to a page, dial the relevant digits (601-
619) from the nearest available telephone.
NOTE: Calls will recall to the original station after a preset timer if a call is left parked. In this circumstance the
screen of your 7008D Digital Handset will appear as in
Fig.7
7008D User Guide | General Functions 09
General Functions
Call Forward
It is possible to forward you phone in a number of ways. The options available are:
0 – Follow-Me (To forward calls from your extension to a temporary location. The forward is
activated at the temporary location).
1 – Unconditional (This option allows you to forward all calls immediately to a Station, Hunt
Group or the integral Voice Messaging card).
2 – Busy (Destination options are as per option 2. Calls will only forward when you are busy
– on the phone).
3 – No Answer (Destination options as per option 1. Calls will only forward when a ‘NoAnswer’ timer expires. The length of the time is determined by a qualified System
Administrator).
4 – Busy/No Answer (Combines options 2 & 3. Most popular, especially where Voicemail is
used).
5 – Off-Net (This allows you to forward your phone unconditionally to a remote location such
as Mobile or home phone).
6 – No Answer Off-Net (As per option 6 but only after a no-answer timer)
7 – Access Not Permitted
# - Allows you to cancel any call forward.
7008D User Guide | General Functions 10
General Functions
Call Forward
BUSY/NO ANSWER FORWARD
ENTER STA/HUNT/#(VMIB)
Fig.8
FORWARD TO VMIB (BN)
16 NOV 04 1 4.43
Fig.9
1. Press the button and then press the
button.
2. Alternatively dial 554 from your handset.
3. Select a forward option as per page 9. (Example:
Select option 4, Busy/No Answer, and your display will
look as per Fig.8)
4. Once you have selected an option such as # (As
shown in Fig.8), your display will change as per Fig.9.
5. To cancel the call forward press the flashing
button or dial 554, .
7008D User Guide | General Functions 11
General Functions
DDI Call Waiting
Call to John
01234 222222 10:55am
Fig.10
If enabled, you will be able to see if you have a DDI
call waiting whilst engaged in another call.
Fig.10 shows what is displayed when a call is waiting.
The top line shows current call status, the bottom line
informs you that there is a waiting call.
1. To speak to the waiting caller hang up to finish your
current conversation, press the button or park
the existing caller.
2. You will then be connected to the waiting party.
TIP: You can assign a flexible button to turn this feature
on and off. (See user flexible key programming codes on
page 56).
Note: This feature must be enabled for you to use it.
Speak to your system administrator if you are not able to
do what is described above.
7008D User Guide | General Functions 12
General Functions
Call Wait (Camp On)
BUSY : STA 102
[CALL BK] CAMP* STEP
Fig.11
Fig.12
1. Dial an internal number
2. Get busy notification (Fig.11 shows what you will
see in the display of your 7008D digital telephone).
3. From the on-screen instructions press the
button.
4. If the called party answers you can speak with them
or simply transfer a call to them.
Answer a Call Wait (Camp On)
1. After hearing Call Wait (Camp On) tone press the
flashing button. (Fig.12)
2. Your existing caller is placed on hold.
3. When you have finished speaking you will return to
the original caller when the second caller hangs up
TIP: It is possible to assign a flexible button as CAMP
ON. See Page 56 for Flexible Key programming codes.
7008D User Guide | General Functions 13
General Functions
Call Pickup (Directed)
CALL TO STATION 100
FROM 103 00:03:41
Fig.13
CALL TO 100 PICKED UP
LINE 6 00:03:41
Fig.14
1. Dial 7 followed by the extension number of the
station that is ringing
2. You will then be connected to the calling party.
3. Fig.13 shows that the display of your 7008D Digital
Telephone will display the number of the calling party
and the station that the call was originally intended for
Call Pickup (Group)
1. Pick up your handset or press the button
2. Dial 566.
3. You will be connected to the caller
4. Fig.14 shows what you will see on the display of
your 7008D Digital Telephone
Note: You must be part of a Pickup Group to use this
feature and it must be set up by you system
administrator
7008D User Guide | General Functions 14
General Functions
Transfer (Screened)
HOLDING : STA 102
14 NOV 2004 11:58am
Fig.15
RECALL FROM STA 102
LINE 6 00:03:41
Fig.16
1. Whilst connected to a caller press the button.
2. If you are transferring an internal call your display
will look as in Fig.15
3. Dial the appropriate extension number or press a
flexible button that has been assigned with a station
number
4. Wait for the called party to answer, announce the
call and Hang Up
Transfer (Unscreened)
1. Repeat steps 1 to 3 as described above
2. Hang up without announcing the call
3. Calls will ‘recall’ to your station after a pre-set timer
for both types of transfer. See Fig.16
TIP: Pre-set timer can be determined by a system
administrator. By default this timer will be 30 secs
7008D User Guide | General Functions 15
General Functions
Using Speed Dial Numbers
DIAL BY NAME
ICM:1 U_SPD:2 S_SPD:3
Fig.17
1:Supplier A
2:Supplier B
Fig.18
1. Press the button twice
2. Your display will appear as in Fig.17
3. Select the option you require:
1. Intercom Directory
2. User (Personal) Speed Dials
3. System Speed Dials
4. After you have made your selection your display will
appear as in Fig.18
5. Use your button to scroll through the
list of available numbers. A cursor ‘_’ will highlight the
current selected choice.
6. When you have found the number you want press
the button.
Tip: Use your keypad to navigate around the speed dial
list more quickly. See character chart on page 27 of this
guide for help on how to use the keypad
7008D User Guide | General Functions 16
.
General Functions
Queuing for an Outside Line
CO LINE 05 BUSY
QUEUING [CALL BACK]
Fig.19
QUEUE CALLBACK
LINE 05 11:05am
Fig.20
1. If no external lines are available when you attempt
to make an outside line you will receive busy tone
and your display will appear as in Fig.19
2. Press the pre-assigned flexible key
3. When a line becomes available your handset will
recall and your display will appear as in Fig.20
4. At this point, lift the receiver to get an outside line
7008D User Guide | General Functions 17
LIFT HANDSET TO PAGE
25 DEC 04 10:23am
Fig.21
Page Codes:
501-535 – Internal Page Zone
543 – Internal All Call
544 – Meet Me
545 – External Zone 1
546 – External Zone 2
547 – External Zone 3
548 – External All Call
549 – All Call
General Functions
Making a Page
1. Dial the required paging code (see the list of codes
on page 55)
2. Your display will look as in Fig.21
3. Hang up once you have finished the page.
TIP: It is possible to assign a flexible button as a PAGE
Key.
Note: You must have permission to make a page that
must be set up in programming by a qualified system
administrator.
7008D User Guide | General Functions 18
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