Mitel IP DECT Stand User Manual

MITEL

5000 Communications Platform (CP)

IP DECT Stand Configuration and Administration Guide

Issue 1.0, May 2010

5000 Communications Platform (CP)

IP DECT Stand

Configuration and Administration Guide

Part Number 57011426

Notice

This guide is released by Mitel Networks Corporation as a guide for certified service personnel. It provides information necessary to properly configure, maintain, and operate the product.

The contents of this document reflect current company standards and are subject to revision or change without notice. Some features or applications mentioned may require a future release and are not available in this release. Future product features are subject to availability and cost. Some features may require additional hardware and/or specific software.

The contents of this manual may include technical or other inaccuracies. Mitel reserves the right to make revisions or changes without prior notice. Software packages released after the publication of this manual wil l be documented in addenda to the manual or succeeding issues of the manual.

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For information on how to contact Mitel Technical Support outside of North America, please refer to your Channel Support Agreement.

If you have any questions or comments regarding this manual or other technical documentation, co ntact the Technical Publications Department (USA) at:

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Product Disposal Instructions

This symbol indicates that the product is classified as electrical or electronic equipment and should not be disposed of with other commercial or household waste at the end of its working life. For appropriate disposal and recycling instructions, contact your local recycling authority or Inter-Tel provider.

The Waste of Electrical and Electronic Equipment (WEEE) Directive (2002/96/EC) was established by the European Union to minimize negative impact on the environment, control hazardous substances, and curtail landfill expansion by using the best available recovery and recycling techniques.

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Requirements and Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Optional Repeater . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

About the Handset Connection Status Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

5610 Cordless Handset Feature Set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Registration and Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Complete 5000 CP SIP Phone Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Assign an IP Address to the IP DECT Stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Configure all Handsets Using the Configurator Web Interface . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Configure Handset from the Handset Display Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Change the Handset Display Name and PIN Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

IP DECT Stand Configuration Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Operation\Home . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Setup\VoIP Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Setup\Management Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Setup\NAT/RTP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Setup\IP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Setup\Time Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Setup\Pincode Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Setup\Telephony Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Contents

5610 Handset Configuration Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Options\Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Options\Active calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Options\VoIP Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

OK\Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

OK\Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

OK\Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Mitel® 5000 CP IP DECT Stand Configuration and Administration Guide – Issue 1.0, May 2010 Page 1

Contents

Network Configuration Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

IP Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

File Transfer Protocol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

DHCP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

VLAN Tagging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

SIP Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

PIN Protection of Handset Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Registrations Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

WEB Server Customization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Automatic Daylight Saving Time (DST) Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Server Based Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Feature Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

5610 Handset and IP DECT Stand Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

5000 CP Supported Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Firmware Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Deregistering a Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Resetting the Stand to Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Page 2 Mitel

5000 CP IP DECT Stand Configuration and Administration Guide – Issue 1.0, May 2010

Introduction

The Mitel 5610 Cordless Handset and IP DECT (Digital Enhanced Cordless Telecommunications) Stand provide basic Mitel 5000 Communications Platform (CP) phone

features on a cordless handset. The IP DECT Stand supports up to eight cordless handsets. Each handset is programmed as a separate extension on the 5000 CP.

The IP DECT Stand connects to the network through the PC port on a Mitel 5312, 5320, 5324, 5330, 5340, or 5360 IP Phone. The IP DECT Stand provides call transfer, conferencing, and other basic features between handsets, while the 5000 CP provides additional basic system phone features to the handsets.

This document provides instructions on how to configure the IP DECT Stand and 5610 Cordless Handsets to support the SIP phone functionality provided by the 5000 CP. Instructions for physically installing the IP DECT Stand are covered in the 5610 Cordless Handset and IP DECT

Stand Installation Guide (part number 57011091). Instructions for using the 5610 Cordless Handset are covered in the 5610 Cordless Handset Quick Reference Guide (part number

57011425). For more information on 5000 CP features and functionality available on the 5610 handset, refer to the latest 5000 CP Features and Programming Guide (part number 550.8006) and the Database Programming online help.

Requirements and Conditions

Following are some requirements and conditions for using the Mitel 5610 Cordless Handset and IP DECT Stand:

• The 5000 CP must be equipped with v4.0 or later software.

• Roaming (call handoff) is not supported between IP DECT Stands.

• Although you can register up to eight handsets with an IP DECT Stand, the stand only

supports up to three simultaneous calls. If three calls are already in progress via the IP DECT Stand, any other handset users who attempt to place a call will receive busy tone.

o For site applications where all the users registered to a stand are expected to place

calls frequently, register a maximum of three handsets to the stand.

o For site applications where users seldom place calls, it may be suitable to register

more than three handsets to a single stand.

Introduction

Optional Repeater

You can have up to six RTX4002 DECT repeaters connected to an IP DECT Stand to extend handset signal range. Note that each repeater that you connect to the stand reduces the number of supported handsets by one. For example, if you connect one repeater, then you can only register seven handsets; if you connect two repeaters, then you can only register six handsets; and so on.

A maximum of two simultaneous calls can be handled per repeater. Note that a local conference established through the 5610 handset menus counts as two calls on a 5610 device.

Refer to the RTX4002 DECT Repeater User Manual (part number 95100805) for instructions on how to install the repeater and register it with the stand. After registration is complete, the LED on the repeater remains on solid. While the repeater is supporting a call, the LED on the repeater flashes.

After installing a RTX4002 DECT repeater, test the signal range to ensure that the repeater has registered with the stand. Test the handset signal range by going to the limit of signal range. If the repeater has registered with the stand, the handset signal range should be approximately 50 meters (150 feet) indoors or 300 meters (900 feet) outdoors from the repeater. You can also use the repeater verification tone to check if a handset is supported in the extended area of the repeater.

Mitel® 5000 CP IP DECT Stand Configuration and Administration Guide – Issue 1.0, May 2010 Page 3

About the Handset Connection Status Indicators

To determine if a handset call is being supported by the repeater by using the verification tone:

1. Enable the verification tone feature on the stand. (Refer to the RTX4002 DECT Repeater User Manual for instructions.) By default, this tone is disabled.

2. Initiate a call from the handset in the repeater area when this tone is enabled. If the call is being supported by the repeater, you hear the verification tone (a single tone repeated every 2.5 seconds).

3. Disable the verification tone.

About the Handset Connection Status Indicators

The two semi circles in the top left corner of the handset main display indicate the connection status of the handset. The left semi-circle indicates the status of the handset registration to the stand, and the right semi-circle indicates the status of the SIP connectivity to the 5000 CP, as described below (and shown in the following figure):

• Black/Black: Handset is not registered with the IP DECT Stand or the handset is out of

range. If moving the handset closer to the stand does not change the semi circles to White/White, re-register the handset with the stand.

• White/Black: Handset is within range of the stand but is not configured to receive calls.

• White/White: Handset is registered with the stand and configured correctly to receive

calls.

Figure 1. Handset Display Status Indicators

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5000 CP IP DECT Stand Configuration and Administration Guide – Issue 1.0, May 2010

5610 Cordless Handset Feature Set

This section lists the features available for the 5610 Cordless Handset and IP DECT Stand product.

• Call and telephony features

o Up to eight cordless handsets per stand o Maximum of three simultaneous calls per stand o Call forward all, on busy, or on no answer o Call timer o Call transfer and call hold o Caller ID with name from phone book o Distinctive ringing o Call log of incoming/outgoing/missed calls o Call return (from call log) o Contact directory (maximum of 170 entries per stand) o Speed dial o Conferencing (three-party handset conference) o Call hang up – upon return to charging cradle o DTMF sending in call (RFC2833)

• Audio features

o Mute (disable microphone) o Receiver volume control o Ring tones melodies o Ringer volume o Key sounds (click, DTMF and special tones) o Low battery and out-of-range audible warnings o Speakerphone o Headphone jack (2.5 mm)

• Deployment

o Configuration through local web interface, handset user interface, or via a

configuration file using TFTP from a network server

• Other features

o Graphical menu system o Auto answer (when handset is lifted from charger) o Separate charging cradle for handset o Hearing-aid compatible o Key lock option o Selectable menu language o On-hook dialing (pre-dial numbers before pressing off-hook button) o Operating time of eight hours talk and 240 hours standby o Automatic or fixed registration of handset to stand o Displayed information in idle mode (signal, battery level, time) o Message waiting indicator (missed calls, voice mail) o 128 x 128 bit display with 65536 colors and backlight

5610 Cordless Handset Feature Set

Mitel® 5000 CP IP DECT Stand Configuration and Administration Guide – Issue 1.0, May 2010 Page 5

Registration and Configuration

After you have physically connected the IP DECT Stand to a Mitel IP Phone, you must program the handsets in the 5000 CP database and register the handsets with the IP DECT Stand. You can then configure the 5610 Cordless Handsets for operation using any of the following methods:

• from a web browser, such as Internet Explorer (recommended method)

• through the menu on the 5610 Cordless Handset

• via a configuration file that you install on a server in the Local Area Network

If you perform configuration from the web browser interface or from the handset, you must configure each handset individually. If you use configuration files, a file must be created for each IP DECT Stand. The configuration file specifies the parameters of the handsets (up to eight) that are associated with an IP DECT Stand (see Server Based Configuration on page 30 for details).

To complete registration and configuration, follow the procedures outlined in the following sections:

• Complete 5000 CP SIP Phone Programming below

• Register the Handsets with the IP DECT Stand on page 8

• Assign an IP Address to the IP DECT Stand on page 8

• Configure all Handsets Using the Configurator Web Interface on page 9

• Change the Handset Display Name and PIN Code on page 15

Registration and Configuration

After you configure the handsets on an IP DECT Stand, be sure to change the

NOTE

default Configurator web interface user name and password and all default handset personal identification number (PIN) codes to prevent unauthorized access.

Complete 5000 CP SIP Phone Programming

Before you register a 5610 Cordless Handset with the IP DECT Stand, complete the following 5000 CP Database Programming tasks. Refer to the v4.0 or later 5000 CP Features and Programming Guide and Database Programming online help for detailed instructions:

1. Ensure that the Mitel IP Phone physically connected to the IP DECT Stand is properly licensed and programmed in the 5000 CP database.

2. Ensure that you have a valid Category F license available for each 5610 Cordless Handset connected to the IP DECT Stand.

3. Program each 5610 Cordless Handset as a “SIP Phone” (or part of a SIP Phone Group) as outlined in the v4.0 or later 5000 CP documentation.

Configure Dynamic Extension Express (Optional)

Dynamic Extension Express (DEE) allows you to associate two or more devices for a single user under a common main extension number. You can use DEE to “twin” a person's desktop phone and his or her 5610 Cordless Handset together. The desk phone is considered the main extension, while the cordless handset is programmed as a secondary destination.

You can also program and label a DEE Handoff key (default feature code is 388) on the user’s desk phone. Users can press the DEE Handoff feature key to push a call that is in progress from their desk phone to their 5610 Cordless Handset. Note that, as of the v4.0 software release, users cannot pull a call that is in progress from their 5610 Cordless Handset back to their desk phone.

Refer to the DEE topics in the latest 5000 CP Features and Programming Guide and Database Programming online help for DEE programming instructions.

Mitel® 5000 CP IP DECT Stand Configuration and Administration Guide – Issue 1.0, May 2010 Page 7

Register the Handsets with the IP DECT Stand

To register a handset with the IP DECT Stand (gateway), place the handset in the charging cradle. The first handset automatically registers with the IP DECT Stand after approximately 30 seconds.

To register each additional handset on the same IP DECT Stand, you must first reboot the stand by pressing the RESET button on the rear panel of the stand. While the stand is resetting, “Searching for Gateway” appears in the handset display. Note that you cannot register a handset while a call is being supported on another handset because you will be unable to reset the stand.

It takes approximately 30 seconds for a handset to register. After a handset has registered, the default handset name appears in the display.

NOTE

If you have multiple IP DECT Stands in close proximity of each other (within 50 m or 150 ft. indoors, or within 300 m or 900 ft. outdoors), you must manually program the handset IDs (called IPEIs) into the IP DECT Stand using the Configurator web interface (see page 9). When you manually program the IPEI, it ensures that the handsets register with the desired stand.

After you register the first handset, and after you register each subsequent handset, you must press the RESET button on the stand before it will accept the registration of a subsequent handset. Cycling the power will not enable the stand to accept handset registration.

Assign an IP Address to the IP DECT Stand

The IP DECT Stand requires an IP address on the LAN. Either your LAN must be configured with a DHCP server that automatically assigns an IP address to the stand, or you must use a cordless handset to manually configure the stand with a static IP address and subnet mask. To manually configure the stand with a static IP address and subnet mask:

1. While in idle mode on a registered cordless handset, press the OK key, select Settings, and then press OK.

2. Select Network settings and press OK. When prompted for a PIN code, enter the PIN code (default 0000), and then press OK. When the IP address menu item is shown in red, then the stand is configured to obtain an IP address dynamically from a DHCP server.

3. Select IP Mode and press OK.

4. Select Static and press OK.

5. Press Back, select IP address, and then press OK.

6. Press Erase to delete the current entry (0.0.0.0).

7. Enter a static IP address for the stand. To ente r periods in the address, press Options and then press Insert symbols. Press OK. Save? Appears in the display. Press Yes.

8. Select Subnet mask and press OK. Enter a Subnet mask. Press OK. Save? Appears in the display. Press Yes.

9. Press Back. You are prompted to reset the gateway (stand). Press Yes.

10. Press Back repeatedly to return to the main display.After several seconds, “Searching for Gateway” appears in the handset main display. It takes approximately 30 seconds for the stand to reset.

11. After the stand resets, it is configured with the static IP address and subnet mask. “Configure SIP domain” appears in the handset main display.

12. Configure the handsets using the Configurator web interface as outlined in the next section.

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5000 CP IP DECT Stand Configuration and Administration Guide – Issue 1.0, May 2010

Configure all Handsets Using the Configurator Web Interface

You access the IP DECT Stand Configurator web interface by entering the IP address of the IP DECT Stand into the address field on a web browser (such as Internet Explorer) on a PC connected to the local network. The following procedure covers the minimum configuration required to set up the handsets:

1. Press the Volume Up key on the side of the 5610 Cordless Handset to enter the system status display. The display shows the MAC address of the handset and the IP address of the IP DECT Stand. Note that the Boot Status of the handset is displayed as “Failed ” . Ignore the displayed boot status because it is not accurate.

2. Record the IP address that is shown in the display: ____________________________. This IP address is the address of the IP DECT Stand.

3. Obtain and record the Handset IDs (IPEIs). On each handset:

• Press OK to access the main menu.

• Select Settings.

• Press OK.

• Select Handset ID.

• Press OK. The handset IPEI is displayed.

• Record the IPEI:

Handset 1 IPEI: _______________________________ Handset 2 IPEI: _______________________________ Handset 3 IPEI: _______________________________ Handset 4 IPEI: _______________________________ Handset 5 IPEI: _______________________________ Handset 6 IPEI: _______________________________ Handset 7 IPEI: _______________________________ Handset 8 IPEI: _______________________________

• Press Back to exit.

4. Launch a web browser on a PC that is connected to the local network.

5. Enter the IP address (for example http://10.10.106.235) of the IP DECT Stand (from Step 2) in the browser address field.

6. At the login screen enter the following default user name and password: User name: admin

Password: admin A web page similar to the example on the following page appears.

You can reset the stand to the default configuration values (including the

NOTE

user name and password) using the RESET button on the IP DECT Stand. Press and hold the RESET button for greater than 10 seconds to reset the stand configuration to the default values.

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