Mitel IP CONSOLE 5550 User Manual

Command Summary

MITEL NETWORKSMITEL NETWORK

 Menu Command = Console keypad key [Fn] = Console Softkey  = Computer keyboard key

Account Codes

Answer Call

Call Forward — Cancel on Extension

Call Forward — Cancel on All Extensions

Call Park

Clear All Extension Features

Conference Call — Setup

Conference Call — Add more parties

Day/Night Service

DND — Set/Cancel

DND — Cancel on all Extensions

Handset/Headset - Enable/Disable

Hold — Place

Hold — Retrieve

Last Number Redial

Make Internal Call

Make External Call

Message Waiting — Set/Cancel

Message Waiting — Check Status

Microphone Mute

Operator Absent/Present

Override (Interrupt Busy Extension)

Paging

Phone Book

Recalls - Answering

Recover Last Call

Ringer Mute

Serial Call — Setup

Serial Call — Extend

Serial Call — End

Tone Signaling

Traffic Monitoring (Trunk Status)

Transfer Call

Transfer Recall to Voicemail

Volume — Handset/Headset

Volume — Ringer

Dial Account Code Access Code + dial Account Code + press # + continue dialing

ANSWER (First Call Waiting) OR [F1] to [F7] (Selective Answer)

 Program > Cancel Station CFWD or Cancel Station CFFM +  Enter extension number + Click Yes + Click Quit
 Program > Cancel All CFWD + Click Ye s

Put call on Hold + PAG ER + Dial zone code (if required) + Announce Call Park Retrieve code and Hold position number

 Program > Cancel Station Feature +  Enter extension number + Click Yes + Click Quit

With 2 parties connected to the console, select [Conference]

Dial number + [Conference] after the called party answers

Select Day, Night Service 1 or Night Service 2 from

 Program > Set Station DND or Cancel Station DND +  Enter extension number + Click Yes
 Program > Cancel All DND + Click Ye s

Plug handset/headset into keypad + Select Using Handset or Using Headset from

HOLD

RETRIEVE + dial the position number of the call (1-6)

Dial Last Number Redial code

Dial number OR use Phone Book

Dial prefix (e.g. 9) + telephone number

MESSAGE + [Set MSG Waiting] OR [Clear MSG Waiting] + Dial extension number + CANCEL OR RELEASE

MESSAGE + [Check MSG Waiting] + Dial extension number + CANCEL

Press the button above the key on the console keypad

Select Operator Absent or Operator Present from

[Override] (Following Override, press RELEASE to disconnect busy extension or CANCEL to reconnect to Source)

PAGER + Dial zone code (if required) + Announce + CANCEL to end page

PHONE BOOK + Type entry + [Search] (if necessary, press +  to select entry + [Call] to call selected entry

ANSWER OR [Recall]

RECOVER immediately after releasing the call

Select Ringer On or Ringer Off from

While connected to requesting party, [Set Serial Call] + Dial extension number + RELEASE

When requesting party recalls, ANSWER Dial extension number + RELEASE

After transferring the requesting party to the last extension, [Cancel Serial]

While on a call, press TONES + Dial digits. Press TONES again to turn off tone signaling.

TRUNK STATUS +  Select Trunk Groups OR Digits Dialed + [Search]

Dial destination number + RELEASE OR Wait for answer + RELEASE

Answer the Recall + VOICEMAIL

While on a call, press key on keypad

While console is ringing, press key on keypad

5550

IP Console

Call Handling

Answering a Call

• Lift the handset.

• Press ANSWER on the keypad
OR

• Press the [F1] to [F7] softkey to answer a specific call.

MULTIPLE INCOMING CALLS

The Call Waiting indicators ( ) on the screen tell you additional calls
are waiting. You must transfer or disconnect the current call, or put it on
hold, before answering a new call.

Note: Pressing ANSWER automatically transfers the current call
to the dialed destination and answers the first call in the call-waiting
queue.

Transferring a Call

• Dial the destination number.

• Press RELEASE on the keypad to complete the transfer
and disconnect the call from the console.

Correcting a Misdialed Number

• Press CANCEL on the keypad, and then redial the number.

Recovering the Last Call

You can recover a call you transferred to an extension by mistake.

• Press RECOVER immediately after completing the transfer.

Putting Calls On Hold

• Inform the caller that you are placing him or her on hold.

• Press HOLD on the keypad.

Retrieving Held Calls

• Press RETRIEVE and then dial the position number of the
call (1-6) you want to retrieve.

Quick Start Guide

Handling Recalls

Calls transferred to an extension but not answered within a specified time
return to the console.

To answer a recall:

• Press the [Recall] softkey.
OR

• Press ANSWER on the keypad.
You are now connected and may ask if the caller wants to continue
waiting or wants you to ring another extension.

•

Depending on what the caller wants, you have several options at this point:
– Press the [Redial DEST] softkey if the caller wants to continue
waiting.
– Dial another extension.
– Press RELEASE on the keypad to disconnect the call.

TRANSFERRING RECALLS TO VOICEMAIL

When a call you transferred to an unanswered extension recalls, you can
press VOICEMAIL on the keypad to transfer the caller to the extension’s
voice mailbox.

Setting up a Conference Call

To set up a conference call:

• With the two parties connected to the console - one in the Source area
and the other in the Destination area - press the [Conference] softkey.

To split a conference to speak privately to either caller:

• Press either the [Source] or [Destination] softkey.

To add more parties to a conference:

• Dial the number of the next party.

• Press the [Conference] softkey.

If the line is busy or unanswered or the person is unavailable:

• Press CANCEL on the keypad to reconnect to the conference. You
may continue dialing to add more parties to the conference.

To release the console from the conference:

• Press RELEASE on the keypad.
Once you release the conference, you cannot re-enter it.

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Console Components

Hotel/Motel Features

Console
Status Area

Application
Area

Call Waiting
Area

Softkey Area

Response Area

Screen

The Console Status area shows you at
a glance what state the console and the
system are in – for example whether the
console ringer is on or off and whether the
system is in Day or Night Service.

The Application area is divided into four
sections: The top left section displays infor­mation about calls on hold; the top right,
a Phone Book for finding users on the
system and other tools such as an elec­tronic scratch pad for taking notes. The
bottom two areas display information on
the Source (calling party) and Destination
(called party) of all calls handled by the
console.

The information displayed includes the
name of the party, extension or trunk
number or trunk label, type of extension
(e.g., Superset), status of call (e.g., ringing),
privileges assigned to the trunk or exten­sion, and the type of call (e.g.,
Conference, Recall, Serial).

The Call Waiting area displays an icon
( ) as a visual indication of incoming

calls. The icon appears above the softkey
that’s used to answer the call.

The Softkey areas at the bottom of the
screen and above the Destination area
display the Softkey labels. The labels
correspond to the Function keys on the
computer keyboard.

The Response area at the bottom of the
screen displays the date and time, the
number of calls waiting to be answered,
and messages received from the system.

Keypad

Firmkeys

Call-

processing

keys

Mute

Ringer/
headset/
handset
volume
adjustment

FIXED FUNCTION KEYS

Press... To. ..

ANSWER answer calls on either a “first come,

first serve” basis (the default) or
according t o priorities assigned
using the Options command in the
Tools menu.

RELEASE complete a call transfer.

HOLD put a call on hold.

RECOVER return a call you transferred to the
wrong extension to the console.

RETRIEVE take a call off Hold.

CANCEL clear misdialed numbers.

PROGRAMMABLE KEYS

SCRATCH

PAD

BULLETIN

BOARD

GUEST

SERVICES

PAGER

EMERGENCY

CALLS

HELP

OPERATOR

MODE

PHONE

BOOK

APPL

TRUNK
STATUS

MESSAGE

TONES

VOICE

MAIL

Displays an electronic notepad where you can
type messages from callers, reminders, ques­tions, or anything else you would write on
note paper. You can also use the Scratch Pad
to store telephone numbers for speed dialing.

Displays an area where you can type messages
that can be viewed by all other 5550 IP
Consoles on the system.

Displays room status information and softkeys
for managing guest services in a Hotel/Motel
installation.

Accesses paging equipment for making
announcements.

Raises an alarm at the console when an
extension user places an emergency call, and
identifies the extension that placed the call.

Opens Help, which provides information to
help you accomplish your tasks.

Redisplays the main console screen.

Allows you to find and call an extension by
typing the user’s name.

Starts another application that extends the
capabilities of the 5550 IP Console. Your com­munications department selects the
application.

Displays information about trunk (outside line)
usage.

Displays softkeys for setting or clearing the Mes­sage Waiting indicator on the dialed extension.

Sends subsequently dialed digits as tones (used
when dialing into voicemail systems.).

Transfers a recall to an extension user’s voicemail
box.

You can do all of the following from an idle console or while connected to a guest room.

If the console is idle,

start here

• Press GUEST SERVICE on the keypad.

• Type the room number in the Room Number box.

If the console is connected to a room,

press the [Guest Service] softkey, and then...

Changing Room Occupancy and Condition Status

• Select the required states from the Occupancy and
Condition lists.

• Press the [Save] softkey to save the changes.

Checking In and Checking Out Guests

• Press GUEST SERVICE on the keypad.

• Press the room. (How? See Searching for Rooms.)

• Press the [Check-in] or [Check-out] softkey.

• Press the [Save] softkey to save the changes.

Setting and Canceling Wake-up Calls

• Click in the Wake-up box, and then type the hour and
minutes in 24-hour format. You must enter four digits
– for example 0630 for 6:30 AM (or 1830 for 6:30 PM).

Searching for Rooms

• To cancel a wake-up call, delete the time from the
Wake-Up box.

• Press GUEST SERVICE on the keypad.

• Press the [Save] softkey to save the changes.

• Do one of the following:

– To display information for a specific room, use the computer
keyboard to type the room number in the Room Number box.

– To find rooms by occupancy and condition status, click Room
Status, and then select states from the Occupancy and
Condition lists.

– To begin searching from a particular room, type the number of
the room in the Starting at room box.

Setting and Canceling Do Not Disturb

• Select Set Station DND or Cancel Station DND on the
Program menu.

• Type the room number using the computer keyboard.

• Click Ye s, and then Quit.

– To find a guest’s room, click Last Name of Guest, and then type
the guest’s last name.

• Press the [Search] softkey.

To view information for a room, click to select it, and then press the
[Select] softkey.

Setting and Canceling Message Waiting

• Press MESSAGE on the keypad.

• Press the [Set MSG Waiting] or [Clear MSG Waiting]
softkey.

Blocking Room-to-Room Calls

To control whether Call Blocking affects a room

• Press GUEST SERVICE on the keypad.

• Enter the room number using the computer keyboard.

• Press the [Search] softkey.

• In the Call Block list, select the option you want.

• Press the [Save] softkey.

To turn Call Blocking on or off for the entire system

• Select Guest Services on the Tools menu.

• Select Toggle Call Block.

The Call Block indicator in the Console Status area appears
dimmed when Call Blocking is turned off.

Setting Room Calling Restrictions

• From the Call Restriction list, choose one of the
following:
– Internal to allow internal calls only.
– Local to allow internal and local calls.
– Long Distance to allow internal, local, and long
distance calls.
– Option 1, Option 2, Option 3 to impose special
call restrictions determined by system programming.

• Press the [Save] softkey to save the changes.