Mitel IP CONSOLE 5550 User Manual 2
USER GUIDE
Notice to Canadian Customers
Notice to Customers in EU Countries
This Class B digital apparatus complies with Canadian standard
ICES-003.
Notice to U.S. Customers
This equipment has been tested and found to comply with the
limits for a Class B digital device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio
communications. However, there is no guarantee that
interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference
by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different
from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for
help.
Note: Changes or modifications not expressly approved by Mitel
Networks Corporation may void the user’s right to operate the
equipment.
We, Mitel Networks Ltd.
Of, Mitel Business Park
Portskewett
Caldicott
NP26 5YR
UK
Declare that for the hereinafter mentioned product the
presumption of conformity with the applicable essential
requirements
of
DIRECTIVE 1999/5/EC OF THE EUROPEAN PARLIAMENT
(RTTE DIRECTIVE) AND OF THE COUNCIL
is given.
Mitel Networks / 5550 IP Console
Any unauthorized modification of the product voids this
Declaration.
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conformance with EN45014), please contact the Regulatory
Approvals Manager at the above address.
Complies with EN55022, EN55024, EN60950.
Note: This is a Class B product.
Notices
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These notices appear on the product and in the technical
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WARNING
Warning indicates a potentially hazardous situation
which, if not avoided, could result in death or
serious injury.
CAUTION Caution indicates a potentially hazardous situation
which, if not avoided, may result in minor or
moderate injury and/or damage to the equipment
or property.
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triangle indicates that important operating and
maintenance (servicing) instructions are included
in the literature accompanying the product.
® Trademark of Mitel Networks Corporation
© Copyright 2002, Mitel Networks Corporation
All Rights Reserved. Printed in Canada
Contents
Getting Started................................................................................ 3
Introduction ........................................................................................................4
Console Components ...........................................................................................4
Console Screen....................................................................................................5
Console Keypad...................................................................................................6
Softkeys (F1 – F12) ..............................................................................................7
Handset and Cradle.............................................................................................7
Starting and Closing the Mitel Networks 5550 IP Console.....................................8
Adjusting the Console..........................................................................................9
Call Handling Basics..................................................................... 13
Answering Calls................................................................................................. 14
Dialing Telephone Numbers............................................................................... 16
Extending (Transferring) Calls............................................................................18
Holding and Retrieving Calls.............................................................................. 20
Conference Calls................................................................................................21
Answering Recalls.............................................................................................. 22
Recovering the Last Released Call...................................................................... 22
Advanced Features....................................................................... 25
Account Codes...................................................................................................27
Bulletin Board................................................................................................... 27
Call Answering Priority.......................................................................................28
Call Park ........................................................................................................... 29
Call Waiting Threshold.......................................................................................30
Cancel Call Forwarding...................................................................................... 30
Contents ♦ i
Clear All Features.............................................................................................. 30
Data Calls......................................................................................................... 31
Day and Night Service ....................................................................................... 32
Do Not Disturb (Extensions) .............................................................................. 33
Emergency Calls................................................................................................ 34
Feature Access Codes........................................................................................ 35
Firmkey Programming....................................................................................... 35
Message Waiting................................................................................................ 36
Operator Absent/Present Status........................................................................ 37
Override............................................................................................................ 37
Paging............................................................................................................... 38
Phone Book....................................................................................................... 39
Scratch Pad....................................................................................................... 40
Serial Call ......................................................................................................... 40
Trunk Group Status Display.............................................................................. 41
System Speed Call............................................................................................. 42
Tone Signaling................................................................................................... 42
Hotel/Motel Fe a tur e s......................................................................45
Displaying and Changing Room Information...................................................... 46
Searching for Rooms.......................................................................................... 47
Changing Room Occupancy and Condition Status ............................................. 48
Checking-In/Checking-Out ............................................................................... 48
Setting and Clearing Wake-up Calls................................................................... 48
Setting Call Restrictions.................................................................................... 49
Blocking Room-to-Room Calls............................................................................ 50
Monitoring Guest Rooms................................................................................... 50
Clearing the Message Register............................................................................ 51
Printing Reports................................................................................................ 51
ii ♦ Contents
Reference....................................................................................... 55
Alarms...............................................................................................................56
Alarm types .......................................................................................................56
Greetings...........................................................................................................56
Rerouted Calls...................................................................................................57
Class of Restriction............................................................................................58
Class of Service..................................................................................................58
Feature Access Codes ........................................................................................59
Glossary............................................................................................................ 60
Hunt Groups .....................................................................................................62
Paging Zones .....................................................................................................62
System Speed Call List.......................................................................................63
System Messages............................................................................................... 64
Telephone Directory...........................................................................................70
Trunk Numbers................................................................................................. 70
Index............................................................................................... 71
Contents ♦ iii
Getting Started
Getting Started
Contents
Introduction......................................................................................................................4
Console Components.........................................................................................................4
Starting and Closing the Mitel Networks 5550 IP Console ..................................................8
Adjusting the Console .......................................................................................................9
Getting Started ♦ 3
Introduction
The Mitel Networks 5550 IP Console is an attendant console and
administration application for the Mitel Networks
Communications Platform (ICP). It features a specialized keypad and
an intuitive user interface for smooth, efficient call handling.
A note about featur e availability
The features available on your telephone system (i.e. Mitel
Networks 3300 Integrated Communications Platform) are
automatically turned on.
Before you begin using the console
Take a few minutes to explore this guide — it contains all the
information you need to operate the Mitel Networks 5550 IP
Console.
The first section introduces you to the console. You will learn
about the console keypad and what the Function keys on the
computer keyboard do. You will also learn about the console
screen and how to interpret the information it displays.
If any problems occur while you are using the console, contact
your communications department for assistance.
3300 Integrated
Console Components
Your 5550 IP Console consists of a personal computer (PC) with
monitor, a standard computer keyboard, a keypad, a mouse and
a handset with cradle.
Conventions used in this guide
Throughout this guide, the fixed-function keys and firmkeys
(both key types are explained later in this section) are in bold
type—for exampl e, Answer or Release.
Softkey commands that appear on your screen and correspond to
the Function keys (F1, F2, F3, etc.) at the top of your keyboard
are shown in brackets— for example, [Source] or [Destination].
See page 7 for more information about softkeys.
4 ♦ Getting Started
The monitor displays call-handling prompts and call status
information. Use the keypad for all call-handling funct ion s,
including dialing. The handset (or optional headset) is for talking
with callers.
You use the computer keyboard to find entries in the Phone Book
or to type in the Scratch Pad or Bulletin Board. The Function
keys (F1, F2, F3, etc.) at the top of the keyboard execute the
softkey commands that appear on the screen.
Console Screen
The 5550 IP Console screen is divided into five areas:
Console
Status Area
Application
Area
• The Console Status area shows you at a glance what
state the console an d the system ar e in —for example
whether the con sole ringer is on or off and whet her the
system is in Day or Ni ght Service.
• The Application area is divided into four
sections: The top left section displays information
about calls on hold; the top right, a Phone Book
for finding users on the system and other tools
such as an electro n ic scratch pad for tak ing
notes. The bottom two areas display information
on the Source (calling party) and Destination
(called party ) of all calls handled by th e console.
The Source area also shows the line on which you
answered the call. The Destination area also
shows call forwarding information.
The information displayed includes the name of
the party, extension or trunk number or trunk
label, type of extension, status of call (e.g.,
ringing), privileges assigned to the trunk or
extension, and the type of call (e.g., Conference,
Recall, Serial).
Call Waiting
Area
Softkey Area
Response Area
• The Call Waiting area displays an icon ( ) as a
visual indication of incoming calls. The icon
appears above the softkey that is used to answer
the call. You can tell how many calls are waiting
by the color of the icon: yellow (
blue (
more calls.
• The Softkey areas at the bottom of the screen and
above th e Dest i nati on area (i.e. in th e Phone Book)
displa y th e S of tke y co m mand s. The co mman ds
corres pond t o the Fu nct ion ke ys on th e comp uter
keyboard. S ee th e ne xt se ction f or more in forma tion
on the Softkeys.
• The Response area at the bottom of the screen
displays the date and time, the number of calls
waiting to be answered, and messages received
from the system.
) for two calls and red ( ) for three or
) for one call;
Getting Started ♦ 5
Console Keypad
The console keypad is used for dialing, call processin g and accessing
3300 ICP features. You can adjust the slope of the keypad and detach
(or attach) it from the handset cradle.
The keys on the keypad are arranged in thre e groups:
Firmkeys
Volume and
Mute Keys
Callprocessing
Keys
Volume and Mute Keys – used to increase (+) or decrease (-) the
ringer volume and the volume of the earpiece in the handset or
headset. The Mute key turns the microphone in the headset or
handset on or off.
Call-processing Keys – fixed-function keys that are used to
answer and manage calls. They include Retrieve, Hold, Answer
Cancel, Recover and Release.
Firmkeys -- contains programmable keys that provide access to
the followin g console features and syste m ser vi c es:
SCRATCH
PAD
Displays an electr onic notepad w here you can type
messages from callers, remin ders, questions, or
anything else you wou ld write on notep aper. You can
also use the Scratch Pad to store telephon e numbers
for speed dialing.
BULLETIN
BOARD
Displays an area where you can type messages
that can be viewed from all other 5550 IP Consoles
on the system.
GUEST
SERVICE
Displays room status information and softkeys for
managing guest services in a Hotel/Motel
installation.
PAGER
Accesses paging equipment for making
announcements.
EMERGENCY
CALLS
Raises an alarm at the console when an extension
user places an emergency call, and identifies the
extension that placed the call.
HELP
Opens Help, which provides information to help
you accompli sh you r ta sk s.
OPERATOR
MODE
PHONE BOOK
Re-displays the main console screen.
Allows you to find and call an extension by typing
the user’s name, extension number or other
information.
APPL
Starts another application that extends the capabilities
of the 5550 IP Console. Your communications
department selects t he applicat ion.
TRUNK
STATUS
MESSAGE
Displays information about trunk (outside line)
usage.
Displays softkeys for setting or clearing the
Message Waiting indicator on the dialed extension.
TONES
Sends subsequently dialed digits as tones (used
when dialing into voicemail systems.)
VOICE MAIL
Transfers a r ecall to an extension user’s voicemail bo x.
Note: Some of the features shown are optio n al and ma y not appear
on your console keypad. For keypad programming information, see
Firmkey Programming on page 35.
6 ♦ Getting Started
Softkeys (F1 – F12)
The softkeys are the F1 to F12 keys on your computer keyboard.
You use them to enter commands shown in the softkey area on
the screen. The commands are not fixed to a specific softkey;
instead, they change depending on the state of the call you are
handling or the feature you are using. For example, when you
call a busy extension, the F4 key might be used to request a
Callback. At another time, the same key, F4, could be used to set
up a conference call.
Handset and Cradle
The 5550 IP Console is equipped with a handset and cradle. You
can adjust the slope of the cradle and detach (or attach) it from
the console keypad.
Mitel Net works-approved h e ad set s ar e als o a vailabl e f or u s e w it h t h e
consol e.
See page 9 for more information about using the handset or a
headset.
Getting Started ♦ 7
Starting and Closing the Mitel
Networks 5550 IP Console
The 5550 IP Console starts with the operator status set to
“Operator Absent.” To begin receiving calls, you must change the
status to “Operator Present.” For more information, see page 37.
To start the 5550 IP Console
• Start Windows.
• Type your user name and password.
• Click on your Windows desktop.
To close the 5550 IP Console
• On the File menu, click Exit.
Accessing tools for system programmi ng and
maintenance
The 5550 IP Console provides access to tools used to program
and maintain the 3300 ICP. Access requires authorization (i.e., a
user name and password) and is usually restricted to trained
technicians.
To access tools for system programming and maintenance
• On the File menu, click Connect to ESM or Connect to OPS
Manager.
Note: OPS Manager is supported by Windows 98 and Window s
2000 operating systems only.
Questions about Starting and Closing the
5550 IP Console
What happens to incoming calls when I clos e the 5550
IP Console application?
If yours is the only console on the system, the system
automatically switches to Night Service 1. Calls then ring
night bells or another designated answering point. If there are
other consoles, yours will switch to Operator Absent status
when you close the application. Other answering points will
receive the calls that would otherwise go to your console. For
more informati on , see Day and Night Service on page 32 and
Operator Status on page 37.
What happens to calls if my computer stops working?
Usually, a nearby extension will serve as a backup answering
position in the event of a power failure or other problem that
causes your computer to stop working. Calls that normally
ring the console would then ring the backup extension.
Can I use other applications while the 5550 IP Console is
running?
Yes, but keep in mind that having multiple applications open
at the same time as the 5550 IP Console can adversely affect
its performance. If possible, try to limit your use of other
applications to periods when call traffic is low.
My screen goes blank som eti me s—wh y?
A power- sa vi n g f e at ur e bu il t i n to t h e c o mpu t er aut o matically
reduces the screen intensit y w h en t here ha s b e en no ke yboard
or mouse activity for approxima tely tw o minut es. After
approxim ate ly fi ve minu tes, the scr e en goe s blan k. Whe n you
press the spac eb ar o n t h e keyboar d , t h e c o n s ol e screen wi l l
reappear.
8 ♦ Getting Started
Adjusting the Console
The console is designed with your comfort in mind. You can
make adjustments to the ringer, the language of text on the
screen, the angle of the keypad, whether you want to handle calls
using a handset or headset and more.
Console Ringer
To turn the console ringer on or off
• Select Ringer On or Ringer Off from the list in the
Console Status area.
To detach the clamp from
the keypad
• Grasp the keypad as shown.
• Place your thumbs along
the edge of the clamp, and
then press down and away
from the keypad.
When the ringer is off, the call waiting icon (
indication that you have calls waiting.
To adjust the ringer volume
• While the console is ringing, press the key on the console
keypad to set the volume to the level you want.
You can also use the Options command on the Tools menu to
adjust the ringer volume.
) is the only
Console Keypad and Handset Cradle
You can adjust the slope of the keypad and detach (or attach) it
from the handset cradle. The angle of the cradle also adjusts via
the hinged attachment fitted to the back foot of cradle.
To attach the handset cradle
to the console keypad
• Align the tabs on the
clamp with the slots on the
bottom of the keypad.
• Press to seat the tabs in
the slots.
To detach the clamp from
the cradle
• Using your finger or a tool
such as a screwdriver, push
against either of the tabs as
shown.
• While pushing on the tab,
use the other hand to twist
the U-clamp upward.
WARNING: Bending your
wrist while using the keypad
for prolonged periods can
cause physical injury. To
minimize the risk of injury,
adjust the slope of the
keypad so that your wrist is
straight.
Getting Started ♦ 9
Handset/Headset
The console keypad provides jacks for connecting a handset and
a headset. One jack is labeled for headset use only, the other for
either handset or headset use. Both jacks can be in use at the
same time but when they are, the dual-use jack is used for
listening only. (Typically, a supervisor uses the dual-use jack to
monitor a new attendant during training.)
Connect Mitel Net works-appr oved headsets on ly to the keypad. F or a list
of approved headsets, see the 5550 IP Console Installation Guide.
The dual-use jack provi des differ ent audio levels for h eadsets and
handsets. Use th e
handset— is connected t o the jack.
To set the dual-use jack for handset or headset operation
1. Plug the handset or headset into the dual-use jack (
back of the console keypad.
2. Select Handset or Headset from the
Status area.
To adjust the handset (or headset ) volume during a call
• Press the key on the console keypad to set the volume to
the level you want.
You can also use the Options command on the Tools menu to
adjust the volume. After selecting the command (either during a
call or while the console is idle) click Audio, and then drag the
slider to set the volume to the level you want.
list to indicate which one—headset or
) on the
list in the Console
Unplugging the Handset or Headset
Console Language
Text on the console screen can appear in English (the default),
French, Spanish, Dutch, Italian, or German. You can choose the
desired language during inst allati on.
To change the console language
1. Choose Options on the Tools menu.
2. Select Language.
3. Select the language you want.
4. Click Apply or OK.
The change takes effect when you restart the console.
Console Time
You can use either the 3300 ICP clock or the clock in your PC as
the time source for the console. Using the 3300 ICP clock is
recommend ed sin ce it ’s the time source for extensions in the
system.
You should also use th e 3300 ICP clock if you set wake-up calls for
guests. (Setting wak e-up call appli es to hotel/motel syst ems only.)
To set the console time
1. Choose Options on the Tools menu.
2. Select Time.
3. Select the option you want.
4. Click Apply or OK.
Unplugging the handset or headset from the console keypad
automatically enables the other if it is plugged in. If neither is
plugged in, the console changes to Operator Absent status.
Or, if you are the last active attendant, the system goes into
Night Service 1 mode.
Note that plugging the handset/headset back in does not
change the Operator status back to Present.
10 ♦ Getting Started
Call Handling Basics
Call Handling Basics
Contents
Answering Calls ..............................................................................................................14
Dialing Telephone Numbers.............................................................................................16
Extending (Transferring) Calls.........................................................................................18
Holding and Retrieving Calls............................................................................................20
Conference Calls .............................................................................................................21
Answering Recalls...........................................................................................................22
Recovering the Last Released Call....................................................................................22
Call Handling Basics ♦ 13
Answering Calls
When a new call arrives at the console the bell rings (if it is turned
on) and a c all w ait ing i con (
with the call.
Call Waiting
indicator
You can answer calls on a “first-come, fir st -s er v ed b a sis, ” using
the Answer key or use the softkeys for “selective answer.” If yo u
wish to answer the Recall first, then press the Answer key.
Note: You cannot answer a new call until the one you are
engaged in is transferred, disconnected, or put on hold.
Answering calls on a first-come, first-served basis,
With both the Source and Destination areas clear,
• Press Answer
to greet the caller who was waiting the longest. Information
about the call, such as the trunk name and number for an
external call or the caller’s name and extension number for
an internal call, is displayed in the Source area.
Note: The Answer key has a hierarchy; recalls are answered first,
then any other call in order of arrival, regardless of whether it is
an internal or external call. You can assign answering priorities
to calls based on the telephone number that callers dial to reach
the console. For more information, see page 28.
) appear s a b ove t h e softkey associat ed
Total Calls Waiting
About the Call Answering Softkeys
The call answering softkeys are assigned by your
communications department to suit the types of calls your
company receives.
The leftmost softkey is reserved for recalls (see Answering
Recalls on page 22), but the other softkeys may be
programmed in a variety of ways. For example, you might
have Dial “0” and “External” to indicate whether a call is
from outside the system or inside; or WATS or TIE to tell you
the type of trunk the call arrived on; or you might see the
department name assigned to the trunk.
You can use the softkeys to guide you when answering a call.
For instance, when you see that a call is from outside the
system, your company might want you to answer with a
different greeting than you use for internal calls or recalls.
Use the form provided on page 53 to record your company’s
preferred greetings.
Selectively answering c alls
You can select the call you want to answer by pressing a softkey
[Recall], [Di al 0 ], [External], [WATS], etc.) instead of t he Answer
key. If you ha ve m ore tha n one c all wait ing at a part icu lar softkey,
then they will be a nsw ere d on a “first-come, fir st-ser ved” basis.
Use the call waiting icons (
you decide which type of calls to answer first. The icon appears
above the softkey associated with the various call types (external,
recalls, etc.). The number below the icon shows you how many
calls of a particular type are waiting. The color of the icon also
indicates the number of calls waiting: yellow for one call, blue for
two calls, and red for three or more calls.
) in the Call Waiting area to help
14 ♦ Call Handling Basics
In the example above, note that one internal [Dial 0] cal l is
waiting and two external calls are waiting. If you:
Questions about Answering Calls
Why do I sometimes hear a short burst of ringing
while I’m handling calls?
Either a new call has arrived or a call on hold has recalled. As
you are already handling a call, the console only rings once.
You may turn down your volume control if you wish. You can
also turn off the bell completely by using the list in the
Console Status area. (WARNING: This also turns off all other
bell indications, including the Critical Alarm bell.)
• press Answer, you will be connected to whichever of the three
calls arrived at the console first;
• press [Dial 0], you will answer the internal call; or
• press [External], you will answer the outside call which
arrived at the console first.
Your communications department can give you instructions on
which types of calls it prefers you to answer first.
What does the caller hear while I’m dialing the
extension number?
Once you start to dial, the caller is on Consultation Hold until
you have completed dialing, establ ish ed communi cat ion with
the called party, and released the caller to the called party. If
music on hold is provided on your system, the caller will hear
music; otherwise silence.
Can I answer another call while still connected
to the first?
No. Before you can answer a new call, you must transfer the
current call to another destination (see page 18), put it on
hold (see page 20), or disconnect it from the console by
pressing Release.
Why do extension numbers appearing in the Source and
Destination area sometimes have a ‘p’ n front of them?
When it appears next to an extension, it means that the
extension is designated as private. Attendants see the
number of the extension on their screens; other extension
users see only the user’s name (if available) on their display.
In the Phone Book, the icon indicates a private extension.
Call Handling Basics ♦ 15
Dialing Telephone Numbers
You can dial an internal extension number or the number of a
telephone outside the system. Either the Source or Destination
areas must be clear.
To call an extension
1. Dial the extension number from the console keypad.
Information about the ext en sion app ear s in the Destination
area. If information about an answered call is currently in the
Destination area, that information moves to the Source area
as soon as you start dialing.
2. Press Release
to release the call. If the extension is busy, the transferred
call will automatically camp on to the line to wait until it
becomes free. You can also handle the call in one of the
following ways:
To call an outside number
1. Dial the External Line Access Code ( ______ )
2. Dial the telephone number.
Information about the outside call appears in the
Destination area.
*.
Leaving a Callback
You can request a Callback after reaching a busy line (extension
or trunk). The system monitors the line and rings the console
when the line becomes free. Note that Callbacks on outside lines
are used when all system trunks are busy, not when the called
party is busy.
To leave a Callback after reaching a busy line
• Press [Callback].
If the extension is busy
• Press [Source]
and ask what the Source party would like to do. This leaves
the Destination information displayed so that you can easily
take a message and s et Mes sa ge Wait i n g on th e dest in at io n
extension, if required. (See Message Waiting on page 36.)
Or
• Press Cancel
to cancel the call. The caller remains in the Source area, but
the information in the Destination area is lost, which makes
setting Message Waiting more difficult.
Or
• Press [Override]
to intrude into the Destination party’s call if permitted by
your and the extension’s Class of Service (see Override on
page 37).
16 ♦ Call Handling Basics
Placing an outside call for an extension
Extensi on users can usua ll y p l a ce t h ei r own cal ls . However, they
could ask you to place a call for them. Bef ore dialin g, you ma y want
to note the extension’s COR nu mber (se e C l a s s o f Restriction on
page 60). Check with your communications department for specific
instructions on how to handle such requests.
To place an outside call for an extension
1. Answer the call fr om th e ext en si on.
2. Dial the External Line Access Code ( ______ )
3. Dial the telephone number.
4. Press Release
to release the call fr om th e con sol e an d connect the ext en sion
to the outside line.
*.
* Use this space to record the digits you dial to access
an outside line.
Options
Questions about Dialing Telephone Numbers
Other ways of dialing
You can use the following alternate ways of dialing a telephone
number:
Last Number Redial – instead of redialing the number of the last
outside call you placed, let the system do it for you by dialing the
Last Number Redial code ( ______ ).
System Speed Call – allows you to dial a telephone number by
entering a short access code. See System Speed Call on page 42.
Dial from Phone Book – useful when you don’t know the full
name of the person you are asked to find or you only know the
person’s location or department. See Phone Book on page 39.
Dial from the Scratch Pad – allows you to dial a telephone number
you typed on an electronic notepad. See Scratch Pad on page 40.
*
* Use this space to record the code you dial to use the Last Number
Redial feature.
Can I access a specific trunk?
Yes, you can select a specific trunk to dial out on.
• Dial the Individual Trunk Access Code ( ______ ).*
• Dial the trunk number. Trunk numbers can be 1 to 4
digits long.
• When you hear dial tone, continue dialing the
telephone number.
If you hear busy tone, the trunk is in use. You can,
• press [Override] to interrupt the call in an emergency
Or
• press Release or Cancel to release the console from
the trunk.
What do I do if I make a mistake while dialing?
If you notice the mistake before you complete dialing, press
Cancel, and then re-enter the number.
If you realize you transferred a call to the wrong extension,
press Recover to cancel the transfer and reconnect the
caller. You can only recover a call while it is still ringing at
the extension to which it was originally transferred.
* Use this space to record the digits you dial to access a specific
trunk.
Call Handling Basics ♦ 17
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