Mitel IP8820 User Manual
IP8820 IP Phone
User Guide
for Broadworks
Please read this guide carefully before operating your set.
Retain this guide for future reference.
LGN8820-1002SBUG-01.00 Dec. ‘08
IP8820 Broadworks IP Phone
User Guide
Regulatory and Safety Notices
IP8820
1. Radio Frequency Emissions:
FCC Compliance statement
This device complies with Part 15 rules. Operation is subject to the following two conditions;
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesire d o peration.
This Equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC
rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following
measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment into an outlet on a different circuit from that to which the receiver is connected
If problems persist, consult the dealer or an experienced radio/TV technician for help.
Canadian Compliance statement
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
This device complies with Class B limits of Industry Canada. Operation is subject to the following two conditions;
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesire d o peration.
European Union Declarations of Conformity
LG-Nortel Co. Ltd. declares that the equipment specified in this document, which bears the “CE” mark, conforms to
the European Union Radio and Telecommunications Terminal Equipment Directive (R&TTE 1999/5/EC) including,
Electromagnetic Compatibility Directive (89/336/EEC) and
Low Voltage Directive (73/23/EEC)
The product fulfills the essential requirements of the harmonized standards shown above.
2. Product Safety Instructions
This product complies with and conforms to the following international Product Safety standards as applicable:
Safety of Information Technology Equipment, IEC 6095-1, including
Relevant national deviations as listed in Compliance with IEC for Electrical Equipment (IECEE)
Safety of Information Technology Equipment, CAN/CSA-C22.2 No. 60950-1/UL 60950-1
3. E-911 and use of the
Please note the use and operation of this phone as part of a multi-line telephone system (MLTS) may be subject to
state and/or federal E-911 MLTS laws that require the MLTS to provide a caller’s telephone number, extension, and
physical location to applicable state and/or local emergency services when a caller initiates a 911 call. The MLTS
may not provide a caller’s telephone number, extension, or physical location information to emerg ency services when
a caller dials 911, and compliance with state and/or federal E-911 MLTS laws is the sole responsib ility of the
purchaser of this phone.
4. Privacy:
IP8820 Phone implements security and encryption technologies however, privacy of communications may not be
ensured when using this telephone.
Copyright© 2008 LG-Nortel Co. Ltd. All Rights Reserved
This material is copyrighted by LG-Nortel Co Ltd. Any unauthorized reproduction, use or disclosure of this material, or any part
thereof, is strictly prohibited and is a violation of Copyright Laws. LG-Nortel reserves the right to make changes in specifications at
any time without notice. The information furnished by LG Nortel in this material is believed to be accurate and reliable, but is not
warranted to be true in all cases.
LG-Nortel is a trademark of LG-Nortel Co. Ltd.
All other brand and product names are trademarks or registered trademarks of their respective companies.
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IP8820 Phone with Multi-Line Telephone Systems:
IP8820 Broadworks IP Phone
User Guide
Care & Precautions:
Before connecting or using your new phone, take a moment to consider safety and reliability. Use common sense
when locating, connecting and using your
• Locate on a dry level surface. Keep the phone away from the edges of the surface to avoid the potential of a
fall.
• Locate cables to avoid potential for damage. For example, do not locate under rugs or carpet as damage may
result from foot traffic or heavy objects. Also, do not locate cables between the desktop and walls where they
may be crushed, damaging the insulation.
• Check the cables regularly and, if damage is noted, disconnect your phone. Contact your local repres entative
for a replacement.
• Should liquid spill on the phone, disconnect the unit from power and the network.
• Do not use during lightning storms. Lightning presents a potential shock hazard.
• Clean the IP8820 Phone with a soft dry cloth; do not use liquid cleaners.
• Always use caution when connecting to AC power. Use only with a properly grounded standard AC power
outlet.
What is new in this release?
Issue 01.00 2008.12 first release
IP8820 Phone.
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IP8820 Broadworks IP Phone
User Guide
Table of Contents
1. IP8820 IP Phone Overview....................................................................................1
2. Installing your IP8820 Phone................................................................................3
3. Using Features of IP8820 Phone..........................................................................4
3.1. Receiving a Call............................................................................................................................ 4
3.2. Placing a Call................................................................................................................................ 4
3.3. Putting a Call on Hold................................................................................................................... 4
3.4. Announcing a Call Transfer.......................................................................................................... 5
3.5. Using Blind Call Transfer.............................................................................................................. 5
3.6. Call Forward................................................................................................................................. 5
3.7. 3-Party Conference.......................................................................................................................6
3.8. Call Waiting...................................................................................................................................6
3.9. Redial............................................................................................................................................ 7
3.10. Speed Dial Buttons....................................................................................................................... 7
3.11. Speed Number Dialing.................................................................................................................. 7
3.12. DND (Do-Not-Disturb)................................................................................................................... 7
3.13. Muting a Call................................................................................................................................. 8
3.14. Accessing Your Voice Mail........................................................................................................... 8
3.15. DSS/BLF Coverage...................................................................................................................... 8
3.16. Hotline/Warm-Line........................................................................................................................ 9
4. Advanced Services and the IP8820 Phone LCD Menu.....................................10
4.1. Using the Cal l Logs Menu........................................................................................................... 10
4.2. Using the Phone Book Menu...................................................................................................... 10
4.3. Private Hold................................................................................................................................12
4.4. Barge-in...................................................................................................................................... 12
5. Setting Your Preferences....................................................................................13
5.1. LCD Contrast.............................................................................................................................. 13
5.2. Ring Setting................................................................................................................................13
5.2.1. Setting the Ring Type......................................................................................................... 13
5.2.2. Setting Line Ring Type and Delay...................................................................................... 14
5.3. Ringer Off.................................................................................................................................... 15
5.4. Enabling Automatic Headset Operation..................................................................................... 15
5.5. Setting Flexible Buttons..............................................................................................................16
5.6. Time Configuration..................................................................................................................... 17
5.6.1. SNTP Server Address ........................................................................................................ 17
5.6.2. Time Zone........................................................................................................................... 17
5.6.3. DST Auto Adjustment......................................................................................................... 18
5.6.4. Time Format........................................................................................................................ 18
5.6.5. Date Format........................................................................................................................ 18
5.7. Lock Outgoing Call..................................................................................................................... 19
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5.8. Enabling Speed Number Dialing ................................................................................................ 19
5.9. Key Tone..................................................................................................................................... 20
5.10. Language Setting........................................................................................................................ 20
Appendix A Dial Pad Character Set ........................................................................... 21
Appendix B Time Zones..............................................................................................22
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User Guide
1. IP8820 IP Phone Overview
Your new LG-Nortel IP8820 Phone is an Internet Protocol (IP) phone employing Session Initiation
Protocol (SIP), the well-known open standard for establishing, managing and terminating a
communication session. IP8820 Phone interoperates with call servers, proxies and gateways to
exchange SIP signaling messages for call control. Real-time Transport Protocol (RTP) packets deliver
voice between the end-points over a managed IP network.
Features available to IP8820 Phone through SIP call servers are similar to those of a conventional
business telephone. In addition to the features described in this guide, your call server may provide
additional features, often using dialed feature codes. Refer to your system administrator for further
information.
The IP8820 Phone has fixed feature buttons, soft feature keys, flexible buttons that are configurable, and
dial pad buttons as shown in the figure below.
The twelve (12) flexible buttons access lines and features based on the IP Phone configuration. Flexible
buttons assigned for line access, called line buttons, represent a telephone line or a SIP user. A line may
be private, calls to a private line signal at all appearances of the line but an active or held call is only
visible and accessible by the original end-points. A shared line appears at multiple phones and all calls
are visible and accessible by all end-points, with the line. Each line button employs LEDs to indicate
status as shown below.
Incoming call Orange* LED flashes at 60 ipm, fast flash
Line in use at this phone Orange* LED On
Call held at this phone Orange* LED flashes at 30 ipm, slow flash
Shared line in use at Red LED On
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IP8820 Broadworks IP Phone
User Guide
another phone
Shared line call held at Red LED slow flash
another phone
Line not registered w/server Red/Orange LED flashes color, red to orange at 30 ipm
* When the LCD displays information for a line, such as when an incoming call first rings, the LED
color is orange otherwise, the LED color will be green.
Flexible buttons not assigned for line access may access features such as Speed dial, Redial and others.
Refer to section 5.5
The figure below shows other major components of IP8820 Phone. These components include:
• Handset
• Speaker and microphone
• Message Wait Indicator (Message LED)
• LCD (240 by 42 pixel), displays 3-lines
• Flexible button labels
and your system administrator for further information.
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User Guide
2. Installing your IP8820 Phone
The figure below shows the cable connections for your IP Phone. The LAN and desktop PC connections
employ standard category 5 LAN cables terminated with RJ-45 connectors. The IP Phone supports PoE
(Power over Ethernet) in accordance with the IEEE-802.1af industry standard. When connected to a PoE
complaint LAN port, the IP Phone derives power from the port. If the LAN port does not support PoE, use
the AC/DC adaptor, available separately, for connection to power. The handset connects to the base with
the supplied standard handset coiled cord. Use the chart below to make connections to the IP Phone.
1 LAN Connect the IP Phone LAN port to the LAN wall jack with the provided LAN cable.
2 PC Connect the IP Phone PC port to your desktop PC with an RJ-45 terminated
UTP-5 cable.
3 Power If the LAN port supports PoE (IEEE 802.3af compliant), the AC/DC adapter is not
required. If not supported, connect the IP Phone power port to the DC out of
Power Adapter. Connect the Power Adapter AC plug to an AC wall jack.
4 Headset Conne ct Hea dset RJ-11 jack to the IP Phone headset jack.
5 Handset Conne ct the Handset coiled cord to the IP Phone base and handset.
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IP8820 Broadworks IP Phone
User Guide
3. Using Features of IP8820 Phone
3.1. Receiving a Call
When you receive a call, your phone rings, the LCD displays the incoming call information and the
associated line button flashes.
To answer a ringing call:
o Lift the handset. You may press the speake rphone button, line button or the Answer softkey to
activate the speakerphone. To use a headset, press the headset button.
To end the call:
o Hang up the hand set. If using the speakerphone, press the speakerphone button. If using the
headset, press the headset button.
To refuse a ringing call:
o Press Refuse softkey, the IP Phone stops ringing and the call server routes the call.
3.2. Placing a Call
You place calls with the handset on-hook or off-hook. Similar to your mobile phone, the IP8820 Phone
uses a technique called ‘store and forward dialing’. After you dial a digit, the IP Phone waits about 6
seconds for additional digits. If you do not dial additional digits, the IP Phone sends the digits you dialed
to the call server for processing. To send the digits immediately, press the # button to indicate dialing is
complete, and then the IP Phone sends the number to the call server.
To place a call:
o Lift the handset. You may press the speake rphone button or line button to activate the
speakerphone. To use a headset, press the headset button.
o Dial the destination number. After a short delay, the IP Phone sends the number, or dial # to send
the dialed digits immediately.
o When the called party an swers, begin speaking, the LCD displays the elapsed call time.
To end the call,
o Hang up the hand set. If using the speakerphone, press the speakerphone button. If using the
headset, press the headset button.
3.3. Putting a Call on Hold
You can place a call in a waiting state where the held party cannot hear you and you cannot hear the held
party. The held party receives MOH (Music-On-Hold), if configured in the call server.
While a call is on hold, you can answer or place other calls and can toggle between held calls on the
same line. With Call Hold Ringback enabled, the IP Phone rings as a reminder of calls on hold when you
return the IP Phone to idle. Refer to your system administrator or Installer Guide for further information.
To place a call on hold:
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