Mitel IP8820 User Manual

IP8820 IP Phone

User Guide

for Broadworks

Please read this guide carefully before operating your set.
Retain this guide for future reference.

LGN8820-1002SBUG-01.00 Dec. ‘08

IP8820 Broadworks IP Phone
User Guide

Regulatory and Safety Notices

IP8820

1. Radio Frequency Emissions:
FCC Compliance statement
This device complies with Part 15 rules. Operation is subject to the following two conditions;

1. This device may not cause harmful interference, and

2. This device must accept any interference received, including interference that may cause undesire d o peration.

This Equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC
rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following
measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and the receiver.

• Connect the equipment into an outlet on a different circuit from that to which the receiver is connected

If problems persist, consult the dealer or an experienced radio/TV technician for help.

Canadian Compliance statement
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
This device complies with Class B limits of Industry Canada. Operation is subject to the following two conditions;

1. This device may not cause harmful interference, and

2. This device must accept any interference received, including interference that may cause undesire d o peration.
European Union Declarations of Conformity
LG-Nortel Co. Ltd. declares that the equipment specified in this document, which bears the “CE” mark, conforms to

the European Union Radio and Telecommunications Terminal Equipment Directive (R&TTE 1999/5/EC) including,
Electromagnetic Compatibility Directive (89/336/EEC) and
Low Voltage Directive (73/23/EEC)
The product fulfills the essential requirements of the harmonized standards shown above.

2. Product Safety Instructions
This product complies with and conforms to the following international Product Safety standards as applicable:
Safety of Information Technology Equipment, IEC 6095-1, including
Relevant national deviations as listed in Compliance with IEC for Electrical Equipment (IECEE)
Safety of Information Technology Equipment, CAN/CSA-C22.2 No. 60950-1/UL 60950-1

3. E-911 and use of the
Please note the use and operation of this phone as part of a multi-line telephone system (MLTS) may be subject to

state and/or federal E-911 MLTS laws that require the MLTS to provide a caller’s telephone number, extension, and
physical location to applicable state and/or local emergency services when a caller initiates a 911 call. The MLTS
may not provide a caller’s telephone number, extension, or physical location information to emerg ency services when
a caller dials 911, and compliance with state and/or federal E-911 MLTS laws is the sole responsib ility of the
purchaser of this phone.

4. Privacy:

IP8820 Phone implements security and encryption technologies however, privacy of communications may not be

ensured when using this telephone.

Copyright© 2008 LG-Nortel Co. Ltd. All Rights Reserved

This material is copyrighted by LG-Nortel Co Ltd. Any unauthorized reproduction, use or disclosure of this material, or any part
thereof, is strictly prohibited and is a violation of Copyright Laws. LG-Nortel reserves the right to make changes in specifications at
any time without notice. The information furnished by LG Nortel in this material is believed to be accurate and reliable, but is not
warranted to be true in all cases.

LG-Nortel is a trademark of LG-Nortel Co. Ltd.

All other brand and product names are trademarks or registered trademarks of their respective companies.

:

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IP8820 Phone with Multi-Line Telephone Systems:

IP8820 Broadworks IP Phone
User Guide

Care & Precautions:

Before connecting or using your new phone, take a moment to consider safety and reliability. Use common sense
when locating, connecting and using your

• Locate on a dry level surface. Keep the phone away from the edges of the surface to avoid the potential of a
fall.

• Locate cables to avoid potential for damage. For example, do not locate under rugs or carpet as damage may
result from foot traffic or heavy objects. Also, do not locate cables between the desktop and walls where they
may be crushed, damaging the insulation.

• Check the cables regularly and, if damage is noted, disconnect your phone. Contact your local repres entative
for a replacement.

• Should liquid spill on the phone, disconnect the unit from power and the network.

• Do not use during lightning storms. Lightning presents a potential shock hazard.

• Clean the IP8820 Phone with a soft dry cloth; do not use liquid cleaners.

• Always use caution when connecting to AC power. Use only with a properly grounded standard AC power

outlet.

What is new in this release?

Issue 01.00 2008.12 first release

IP8820 Phone.

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User Guide

Table of Contents

1. IP8820 IP Phone Overview....................................................................................1

2. Installing your IP8820 Phone................................................................................3

3. Using Features of IP8820 Phone..........................................................................4

3.1. Receiving a Call............................................................................................................................ 4

3.2. Placing a Call................................................................................................................................ 4

3.3. Putting a Call on Hold................................................................................................................... 4

3.4. Announcing a Call Transfer.......................................................................................................... 5

3.5. Using Blind Call Transfer.............................................................................................................. 5

3.6. Call Forward................................................................................................................................. 5

3.7. 3-Party Conference.......................................................................................................................6

3.8. Call Waiting...................................................................................................................................6

3.9. Redial............................................................................................................................................ 7

3.10. Speed Dial Buttons....................................................................................................................... 7

3.11. Speed Number Dialing.................................................................................................................. 7

3.12. DND (Do-Not-Disturb)................................................................................................................... 7

3.13. Muting a Call................................................................................................................................. 8

3.14. Accessing Your Voice Mail........................................................................................................... 8

3.15. DSS/BLF Coverage...................................................................................................................... 8

3.16. Hotline/Warm-Line........................................................................................................................ 9

4. Advanced Services and the IP8820 Phone LCD Menu.....................................10

4.1. Using the Cal l Logs Menu........................................................................................................... 10

4.2. Using the Phone Book Menu...................................................................................................... 10

4.3. Private Hold................................................................................................................................12

4.4. Barge-in...................................................................................................................................... 12

5. Setting Your Preferences....................................................................................13

5.1. LCD Contrast.............................................................................................................................. 13

5.2. Ring Setting................................................................................................................................13

5.2.1. Setting the Ring Type......................................................................................................... 13

5.2.2. Setting Line Ring Type and Delay...................................................................................... 14

5.3. Ringer Off.................................................................................................................................... 15

5.4. Enabling Automatic Headset Operation..................................................................................... 15

5.5. Setting Flexible Buttons..............................................................................................................16

5.6. Time Configuration..................................................................................................................... 17

5.6.1. SNTP Server Address ........................................................................................................ 17

5.6.2. Time Zone........................................................................................................................... 17

5.6.3. DST Auto Adjustment......................................................................................................... 18

5.6.4. Time Format........................................................................................................................ 18

5.6.5. Date Format........................................................................................................................ 18

5.7. Lock Outgoing Call..................................................................................................................... 19

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5.8. Enabling Speed Number Dialing ................................................................................................ 19

5.9. Key Tone..................................................................................................................................... 20

5.10. Language Setting........................................................................................................................ 20

Appendix A Dial Pad Character Set ........................................................................... 21

Appendix B Time Zones..............................................................................................22

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1. IP8820 IP Phone Overview

Your new LG-Nortel IP8820 Phone is an Internet Protocol (IP) phone employing Session Initiation
Protocol (SIP), the well-known open standard for establishing, managing and terminating a
communication session. IP8820 Phone interoperates with call servers, proxies and gateways to
exchange SIP signaling messages for call control. Real-time Transport Protocol (RTP) packets deliver
voice between the end-points over a managed IP network.

Features available to IP8820 Phone through SIP call servers are similar to those of a conventional
business telephone. In addition to the features described in this guide, your call server may provide
additional features, often using dialed feature codes. Refer to your system administrator for further
information.

The IP8820 Phone has fixed feature buttons, soft feature keys, flexible buttons that are configurable, and
dial pad buttons as shown in the figure below.

The twelve (12) flexible buttons access lines and features based on the IP Phone configuration. Flexible
buttons assigned for line access, called line buttons, represent a telephone line or a SIP user. A line may
be private, calls to a private line signal at all appearances of the line but an active or held call is only
visible and accessible by the original end-points. A shared line appears at multiple phones and all calls
are visible and accessible by all end-points, with the line. Each line button employs LEDs to indicate
status as shown below.

Incoming call Orange* LED flashes at 60 ipm, fast flash
Line in use at this phone Orange* LED On
Call held at this phone Orange* LED flashes at 30 ipm, slow flash
Shared line in use at Red LED On

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another phone
Shared line call held at Red LED slow flash
another phone
Line not registered w/server Red/Orange LED flashes color, red to orange at 30 ipm

* When the LCD displays information for a line, such as when an incoming call first rings, the LED
color is orange otherwise, the LED color will be green.

Flexible buttons not assigned for line access may access features such as Speed dial, Redial and others.
Refer to section 5.5

The figure below shows other major components of IP8820 Phone. These components include:

• Handset

• Speaker and microphone

• Message Wait Indicator (Message LED)

• LCD (240 by 42 pixel), displays 3-lines

• Flexible button labels

and your system administrator for further information.

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2. Installing your IP8820 Phone

The figure below shows the cable connections for your IP Phone. The LAN and desktop PC connections
employ standard category 5 LAN cables terminated with RJ-45 connectors. The IP Phone supports PoE
(Power over Ethernet) in accordance with the IEEE-802.1af industry standard. When connected to a PoE
complaint LAN port, the IP Phone derives power from the port. If the LAN port does not support PoE, use
the AC/DC adaptor, available separately, for connection to power. The handset connects to the base with
the supplied standard handset coiled cord. Use the chart below to make connections to the IP Phone.

1 LAN Connect the IP Phone LAN port to the LAN wall jack with the provided LAN cable.
2 PC Connect the IP Phone PC port to your desktop PC with an RJ-45 terminated

UTP-5 cable.

3 Power If the LAN port supports PoE (IEEE 802.3af compliant), the AC/DC adapter is not

required. If not supported, connect the IP Phone power port to the DC out of
Power Adapter. Connect the Power Adapter AC plug to an AC wall jack.

4 Headset Conne ct Hea dset RJ-11 jack to the IP Phone headset jack.
5 Handset Conne ct the Handset coiled cord to the IP Phone base and handset.

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3. Using Features of IP8820 Phone

3.1. Receiving a Call

When you receive a call, your phone rings, the LCD displays the incoming call information and the
associated line button flashes.

To answer a ringing call:

o Lift the handset. You may press the speake rphone button, line button or the Answer softkey to

activate the speakerphone. To use a headset, press the headset button.

To end the call:

o Hang up the hand set. If using the speakerphone, press the speakerphone button. If using the

headset, press the headset button.

To refuse a ringing call:

o Press Refuse softkey, the IP Phone stops ringing and the call server routes the call.

3.2. Placing a Call

You place calls with the handset on-hook or off-hook. Similar to your mobile phone, the IP8820 Phone
uses a technique called ‘store and forward dialing’. After you dial a digit, the IP Phone waits about 6
seconds for additional digits. If you do not dial additional digits, the IP Phone sends the digits you dialed
to the call server for processing. To send the digits immediately, press the # button to indicate dialing is
complete, and then the IP Phone sends the number to the call server.

To place a call:

o Lift the handset. You may press the speake rphone button or line button to activate the

speakerphone. To use a headset, press the headset button.

o Dial the destination number. After a short delay, the IP Phone sends the number, or dial # to send

the dialed digits immediately.

o When the called party an swers, begin speaking, the LCD displays the elapsed call time.

To end the call,

o Hang up the hand set. If using the speakerphone, press the speakerphone button. If using the

headset, press the headset button.

3.3. Putting a Call on Hold

You can place a call in a waiting state where the held party cannot hear you and you cannot hear the held
party. The held party receives MOH (Music-On-Hold), if configured in the call server.

While a call is on hold, you can answer or place other calls and can toggle between held calls on the
same line. With Call Hold Ringback enabled, the IP Phone rings as a reminder of calls on hold when you
return the IP Phone to idle. Refer to your system administrator or Installer Guide for further information.

To place a call on hold:

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o Press the Hold button or the Hold softke y . The call status changes to hold and you receive dial

tone. You may then select another line to answer or place a call. Note, if you select an idle line and
take no action for about 15 seconds, the line is disconnected.

To retrieve a held call on a different line:

o Press the slow flashing line button
o Select the desired call fro m the displayed call list using Previous-Next softkeys
o Select the OK softkey to resume a connection with the call.

To toggle between two calls on the same line:

o Press the Hold button or the Resume softkey, the active call status changes to hold and the held

call connects.

3.4. Announcing a Call Transfer

Using Announcing a Call Transfer, you send an active call to another extension after announcing the call
transfer to the receiving party.

To transfer an active call:

o Press the Transfer button or the Transfer softkey. The active call status changes to hold and you

receive dial tone.

o Dial the number you wish to receive the transfer.
o Await answer and announ ce the transfer.
o To complete the transfer, h ang up the handset.

To cancel a transfer, for example the second party does not answer or is busy:

o Press the EndCall softkey.

3.5. Using Blind Call Transfer

You can transfer an active call to another extension without talking to the party receiving the call. The call
transfers to the new party without verifying that the new party is there or willing to receive the call.

To transfer an active call without announcing the transfer:

o Press the BlindXfr softkey. The active call status changes to hold and you receive dial tone.
o Dial the number you wish to receive the transfer.
o To complete the transfer, h ang up the handset.

To cancel a transfer, for example you mis-dial the receiving number:

o Press the EndCall softkey.

3.6. Call Forward

Call forward directs incoming calls to ring at another location that you designate. You can select one of
four (4) conditions that will forward your calls:

- Call Forward Busy – redirects incoming calls if the line is busy.

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- Call Forward No Answer – redirects incoming calls that are not answered in the configured no
answer time.

- Call Forward Busy or No Answer – redirects incoming calls if the line is busy or not answered
after the no answer time expires.

- Call Forward All Calls – immediately redirects all incoming calls.

To set up Call Forward:

o Press the CallFwd softkey.
o Use the Previous-Next softkeys to select the desired Call Forward condition.
o Press the OK softkey.
o Input the destination where you want your calls sent.
o Press the OK softkey. The display shows “(x) Fwd to ext” indicating the forward condition and

destination for the calls.
(B) = Busy, (N) = No-answer, (BN) = Busy or No-answer, (U) = Unconditional

To disable Call Forward:

o Press the CallFwd softkey. The message “(x) Fwd to xxxx” disappears from the LCD.

3.7. 3-Party Conference

The IP Phone has a 3-Party Conference feature that lets you converse with two other parties
simultaneously.

To set-up a conference:

o Place first call as normal.
o Press the Conferen softkey. The call status changes to hold and you receive dial tone.
o Dial the number you want to join the conference.
o When the party answers, p ress the Join softkey to establish the conference.

To end your conference:

o Hang up the hand set.

To cancel a conference, for example the second party does not answer or is busy:

o Press the EndCall softkey.

3.8. Call Waiting

With Call Waiting configured, while you are in a call the IP Phone alerts you of an incoming call. The line
button flashes and you receive a beep tone over the active conversation to indicate the new call. In
addition, during the ring signal, the LCD displays the incoming caller id so you know who is calling before
you interrupt the current call.

To answer an incoming call while on a call:

o Press the Answer softkey. The active call changes to the hold state and the new call connec ts.

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3.9. Redial

Your IP Phone saves the last number you dialed and allows you to redial the number with the touch of a
button. The number is stored in memory but is lost if power to the IP Phone is interrupted.

To redial a call:

o Press the Redial softkey. The IP Phone activates the speakerphone and places the call.
o Lift the handset for privacy or press the headset button to use the headset.

3.10. Speed Dial Buttons

Flexible buttons not assigned as a line are available for configuration as feature buttons including Speed
dial. Pressing a Speed dial button selects your line and sends the stored number to the call server for
processing. Refer to your system administrator for further information.

To place a call using Speed dial:

o Press the desired Speed di al flexible button. The IP Phone activates the speakerphone and places

the call on your line. You may select a different line button on your IP Phone prior to selecting the
Speed dial button.

o Lift the handset for privacy or press the headset button to use the headset

3.11. Speed Number Dialing

Your IP8820 Phone incorporates a Phone Book with up to 100 records. Refer to section 4.2 for
information on use of the Phone Book. Each record includes a name, contact information and a Speed
number (00 to 99). When you dial a Speed number, the IP Phone initiates a call to the contact. Speed
number dialing must be enabled. Refer to your system administrator for further information.

To place a call using a Speed number:

o Dial the Speed number (00-99) for the desired contact. After a short delay, the IP Phone sends the

contact information from the Phone Book. You may dial # to set up the call immediately. If the
Phone Book has no record of the Speed number, the IP Phone sends the digits dialed to the call
server for processing.

3.12. DND (Do-Not-Disturb)

When the DND (Do Not Disturb) feature is enabled and activated, the IP Phone will not notify you of an
incoming call. The IP Phone does not ring, allowing you to work without interruption from an incoming
call. The call server configuration determines routing of the incoming call while your phone is in DND.
Refer to your system administrator for further information.

To activate DND:

o While the IP Phone is idle, press the DND button. When active, the DND button LED illuminates

red, and “Do not disturb” displays in the LCD.

To deactivate DND:

o Press the illuminated DND button again.

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3.13. Muting a Call

Mute toggles the microphone of the Handset, Speakerphone and Headset Off and On. When Mute is
active, the connected party will not receive audio from the microphone.

To mute the microphone:

o Press the Mute button. The Mute button LED illuminates red indicating mute is active.

To turn the microphone back on:

o Press the illuminated Mute button again.

3.14. Accessing Your Voice Mail

When you have a message waiting, the Message LED flashes to indicate you have new messages in
your mailbox. The IP Phone delivers the message waiting indication for your primary line, line button 1.

To access your voice mailbox:

o Press the Message button. The display indicates the number of messages waiting.
o Press Dial softkey. The IP Phone activates the speakerphone and places a call to your voice

mailbox. To listen to your messages, follow the instructions for your voice mail system.

3.15. DSS/BLF Coverage

The IP8820 Phone has a DSS line type that addresses the special needs associated with an Attendant or
Secretarial answering position. The specific needs for these users are:

• Direct Station Selection (DSS) - one-touch calling and transfers to extensions

• Busy Lamp Field (BLF) - visual status indication of covered lines.

• Coverage - the ability to pick up calls ringing at those extensions.

The DSS line in the IP Phone uses the shared line assignment in the call server. Operation of the
DSS/BLF Coverage button however is distinctly different then a shared line. For more information on
assigning DSS lines, consult your system administrator.

To call an idle covered extension:

o Lift the handset. You may press the speakerphone button or the headset button.
o Press the DSS line button. You may press the DSS line button prior to lifting the handset, which

activates the speakerphone and places the call.

To transfer an active call:

o Press the DSS line button. The IP Phone places the active call o n hold, and calls the extension.
o Await answer and announ ce the transfer.
o To complete the transfer, h ang up the handset.

To cancel a transfer, for example the second party does not answer or is busy:

o Press the EndCall softkey.

To answer a call for a covered extension:

o Lift the handset. You may press the speake rph one button or press the headset button.

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o Press the flashing DSS/BLF Coverage button. You may press the DSS line button prior to lifting

the handset, which activates the speakerphone and answers the call.

The LED indications of the DSS line button are:

• Solid red line in use remotely

• Fast blinking red Call appearance ringing for covered line

• Slow blinking red Remote call hold

3.16. Hotline/Warm-Line

With Hotline/Warm-Line operation configured, the IP Phone automatically calls the defined destination
when you take the handset off-hook or press the speaker button. The call initiates immediately, Hotline,
or after a delay of up to 10 seconds, Warm-Line. The later permits you the time to access another feature
or line as needed. Note that with Hotline configured, Speed dial, redial and other automated dialing
features will not operate.

Operation of this feature is automatic.

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4. Advanced Services and the IP8820 Phone LCD Menu

This section describes how to view and use the advanced services available through the LCD menu. The
IP8820 Phone has three context sensitive softkeys, pressing the softkey selects the function or value
shown in the LCD just above the softkey. The left (return) and right navigation buttons navigate through
menus.

The menu items and order of display may be different on your phone based on the service subscription.
Not all features may be available to you based on the call server configuration.

4.1. Using the Call Logs Menu

The IP8820 Phone has access to a log of all calls placed or received by the phone, including incoming
calls that were not answered (missed calls). The LCD displays the call logs that you can use to place a
call to the logged party. You access the call logs using the Up navigation button or with a flexible button
assigned for the Call Log function. Refer to your system administrator for further information.

To access the Call Logs menu:

o While in an idle state, pre s s the Up navigation or Call Log

flexible button. The Call Log menu displays with several
choices (missed, outgoing and incoming).

o Use the Previous-Next softkeys to select the desired log

and press the OK softkey, or dial the digit in front of the desired selection.

o The log will display information on the calls along with the

received caller id.

To place a call using the Call Logs:

o Dial the digit precedi ng the desired log item or use the Previous-Next softkeys to highlight the

desired log item and press the Dial softkey.

Call Log
>1.Missed Calls

Previous

Missed Calls
>1.John,4913 11/07 12:55

Previous

Next

Next Dial

OK

4.2. Using the Phone Book Menu

The IP8820 Phone has an internal Phone Book with up to 100 entries. Each record includes the contact
name, contact information ring type and Speed number. You can add, delete, edit, dial and search
entries from the Phone Book Menu. You access the Phone Book Menu with the Down Navigation button
or using a flexible button assigned for the Phone Book function. Refer to your system administrator for
further information.

To access the Phone Book menu:

o Press the Down Navigation or Phon e Book flexible button, the LCD displays th e first Phone Book

record.

To call a contact from the Phone Book:

o Access the Phone Book as described above.
o Use the Previous-Next softkeys to display the desired

record or dial the digit preceding the desired record.

o Press the Dial softkey.

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Phone Book (Page 1)
>(01)Tom,1234

Previous

Next Dial

IP8820 Broadworks IP Phone

Y

Y

User Guide

To add a record to the Phone Book:

o Access the Phone Book as described above.
o Press the right navigation button to disp lay the Add softkey.
o Select the Add softkey.
o Enter the name, contact information, ring type and speed

number for the record, selecting the OK softkey for each
entry. Use the Mode softkey to enter characters. Refer to

Appendix A Dial Pad Character Set

, which shows the

relationship between the dial pad digits and characters.

To edit a record:

o Access the Phone Book as described above.
o Use the Previous-Next softkeys to display the desired

record or dial the digit preceding the desired record.

o Press the right navigation button to disp lay the Edit softkey.
o Select the Edit softkey.

o Edit the name, contact information, ring type and spe ed

number for the record, selecting the OK softkey for each
entry. Use the Mode softkey to enter characters. Refer to

Appendix A Dial Pad Character Set

, which shows the

relationship between the dial pad digits and characters.

Phone Book (Page 1)
>(01)Tom,1234

Edit

Phone Book : Number
9876

Å

Phone Book (Page 1)
>(01)Tom,1234

Previous

Phone Book (Page 1)
>(15)Tommy,9876

Edit

Phone Book : Number
9844

Å

Add

Mode

Next

Add

Mode

Delete

OK

Dial

Delete

OK

To delete a record:

o Access the Phone Book as described above.
o Use the Previous-Next softkeys to display the desired

record or dial the digit preceding the desired record.

o Press the right navigation button to loca te the Delete

softkey.

o Select the Delete softkey and confirm by selecting the Yes

softkey. Caution this action deletes the record from the
Phone Book.

To delete all records:

o Access the Phone Book as described above.
o Press the right navigation button to loca te the Del.All

softkey.

o Select Del.All softkey and confirm the deletion by selecting

the Yes softkey. Caution this action deletes all records
from the Phone Book.

Phone Book (Page 1)
>(15)Tommy,9844

Edit

Data will be lost.
Are you sure?

es

Phone Book (Page 1)
>(01)Tom,1234

Find

Data will be lost.
Are you sure?

es

Add Delete

No

Del.All

No

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To search for a record in the Phone Book:

o Access the Phone Book as described above.
o Press the right navigation button to loca te the Find softkey.
o Select the Find softkey.

o Enter the search criteria (name or contact information).

Use the Mode softkey to enter characters. Refer to

Appendix A Dial Pad Character Set

, which shows the

relationship between the dial pad digits and characters.

o Select the OK softkey to view the search results.

4.3. Private Hold

Your Call Server may provide “private hold”. If available, a call on a shared line can be placed on hold
and others cannot access the call.

To place an active shared line call on private hold:

o Press the right navigation button to disp lay the PrivHold

selection.

o Press the PrivHold softkey.

Phone Book (Page 1)
>(01)Tom,1234

Find

Search for :
Sam

Å

Phone Book (Page 1)
>(14)Sam,9543

Previous

To Richard
4012

PrivHold

Mode

Next

EndCall

Del.All

OK

Dial

4.4. Barge-in

Your Call Server may provide barge-in operation. If available, other users with the shared line
appearance may be able to enter a call directly.

To enter a call using Barge-in:

o Press the shared line appearance button. A list of call selections (held calls, active calls subject to

Barge-in and “Make a new call”) for the line displays.

o Use the Previous-Next softkeys to highlight the Barge-in

selection.

o Press the OK softkey.

>2.Barge in call 2

3.Make a new call

Previous

Next

OK

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5. Setting Your Preferences

In the LCD Menu, you can set various preferences for the IP Phone. Settings you can adjust include:

- LCD contrast

- Ring Setting

- Ringer off

- Headset auto mode

- Flexible button settings

- Time Configuration

- Outgoing Call Lock

- Speed Number Dialing

- Key Tone

- Language

The following paragraphs provide detailed instructions for each of the preferences as well a s descriptive
information for each.

5.1. LCD Contrast

The contrast of the LCD is adjustable for best viewing angle.
To adjust the LCD contrast:

o Press the Setting (
o Dial 3, or move the cursor to 3.Phone Settings using the Previous-Next softkeys and press the

OK softkey.

o Dial 1, or move the cursor to 1.LCD Contrast using the Previous-Next softkeys and press the OK

softkey.

o Press the Down softkey to decrease the contrast, or press

the Up softkey to increase the contrast.

o Move to another paramete r with the navigation buttons and

continue the session or press the Setting (
exit the configuration session.

) button.

) button to

LCD Contrast

■■■■□□□

Down

Up

5.2. Ring Setting

Ring settings determine the ring type (tone) for the phone. You may select one of up to fourteen ring
signals. Of the fourteen signals, nine are stored in permanent memory. The remaining five must be
downloaded from an external source prior to use. In addition, the ring type for each line can be set with
immediate or delayed audible notification. Note that the ring type set for a contact in the Phone Book has
priority over the phone or line settings, see section 4.2

.

5.2.1. Setting the Ring Type

The IP Phone uses one of fourteen distinctive ring types for incoming call notification. Nine are stored in
the memory of your IP Phone and the remaining five (5) must be downloaded prior to use. By assigning
different ring signals to closely located phones, you can identify the ringing phone. The ring type
assigned for the IP Phone is the “Default Ring Type” for incoming calls to the phone. The Default Ring
may be set to one of the fourteen tones or “Ringer Off”, see section 5.3

13 Dec. ‘08

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IP8820 Broadworks IP Phone

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User Guide

To set the ring type for the phone:

o Press the Setting (
o Dial 3, or move the cursor to 3.Phone Settings using the Previous-Next softkeys and press the

OK softkey.

o Dial 2, or move the cursor to 2.Ring Setting using the Previous-Next softkeys and press t he OK

softkey.

o Dial 1, or move the cursor to 1.Default Ring Type using

the Previous-Next softkeys and press the OK softkey. An
asterisk, », displays in front of the current setting.

o Select the ring type using the Next softkey. Press the Play

softkey to hear the selected tone.

o Press the OK softkey to save the selected the ring type.
o Move to another paramete r with the navigation buttons and

continue the session or press the Setting (

5.2.2. Setting Line Ring Type and Delay

You can assign each line with a different ring type to distinguish which line is ringing. Selections for the
type include one of up to fourteen tones, “Ringer Off” or “Set to Default”, see section 5.2.1
fourteen tones, five are permanently stored in the memory of the phone and the remaining five must be
downloaded before use. In addition, for each line the ring signal can be immediate or delayed. The delay
is set in 1 second increments from 0 (no delay) to 10 seconds.

To set the ring type for a line:

) button.

Ring Setting
>1.Default Ring Type

Previous

Default Ring Setting
*Type1

Pla

Next OK

Next

) button to exit the configuration session.

. Of the

OK

o Press the Setting (

) button.

o Dial 3, or move the cursor to 3.Phone Settings using the Previous-Next softkeys and press the

OK softkey.

o Dial 2, or move the cursor to 2.Ring Setting using the Previous-Next softkeys and press t he OK

softkey.

o Dial the Line number plu s one (2 for Line 1, 3 for Line 2,

etc.), or move the cursor to 2.Line

n

Configuration using

the Previous-Next softkeys and press the OK softkey. The
value of

n

is the Line button number.

o Dial 1, or move the cursor to 1.Ring Type using the

Previous-Next softkeys and press the OK softkey. Note

the line number displays in parenthesis after “Ring Type”.

o Select the ring type using the Next softkey. Press the Play

softkey to hear the selected tone. An asterisk, », displays
in front of the current setting.

Ring Setting
>2.Line 1 Configuration

Previous

Line 1 Configuration
>1.Ring Type

Previous

Ring Type (1)
*Set to Default

Pla

Next

Next

Next

OK

OK

OK

o Press the OK softkey to save your entry.
o Move to another parameter with the navigation buttons and continue the session or press the

Setting (

) button to exit the configuration session.

To set delayed ring for a line:

o Press the Setting (

) button.

o Dial 3, or move the cursor to 3.Phone Settings using the Previous-Next softkeys and press the

OK softkey.

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o Dial 2, or move the cursor to 2.Ring Setting using the Previous-Next softkeys and press t he OK

softkey.

o Dial the Line number plu s one (2 for Line 1, 3 for Line 2,

etc.), or move the cursor to Line

n

Configuration using the

Previous-Next softkeys and press the OK softkey. The

n

value of

is the Line button number.

o Dial 2, or move the cursor to 2.Delayed Ring Timer using

the Previous-Next softkeys and press the OK softkey. .
Note the line number is shown in parenthesis after “Delayed
Ring Timer”.

o Using the dial pad enter the desired delay up to 10 seconds

in one-second increments, zero is no delay. The
backspace softkey will delete the previous character and
the Clear softkey deletes the entire entry.

o Press the OK softkey to save your entry.
o Move to another parameter with the navigation buttons and continue the session or press the

Setting (

) button to exit the configuration session.

Ring Setting
>2.Line 1 Configuration

Previous

Line 1 Configuration
>2.Delayed Ring Timer

Previous

Delayed Ring Timer (1)
0

Å

Next

Next

Clear

OK

OK

OK

5.3. Ringer Off

The IP Phone can be programmed not to ring when an incoming call is received.
To set the Ringer Off parameter:

o Press the Setting (

) button.

o Dial 3, or move the cursor to 3.Phone Settings using the Previous-Next softkeys and press the

OK softkey.

o Dial 3, or move the cursor to 3.Ringer Off using the Previous-Next softkeys and press the OK

softkey.

o Press the Yes softkey to enable Ringer Off, or press the No

softkey to disable Ringer Off.

o Move to another paramete r with the navigation buttons and

continue the session or press the Setting (

) button to

Ringer Off
Current value is ‘No’.

es

No

exit the configuration session.

5.4. Enabling Automatic Headset Operation

Your IP8820 Phone supports use of a headset with a standard RJ-11 jack. In the Headset Auto Mode,
pressing a line button automatically connects audio to the headset. Also, redial, Speed dial, Speed
number dialing and click-to-call place calls with audio through the headset.

To enable Headset Auto Mode:

o Press the Setting (

) button.

o Dial 3, or move the cursor to 3.Phone Settings using the Previous-Next softkeys and press the

OK softkey.

o Dial 4, or move the cursor to 4.Headset Auto Mode using the Previous-Next softkeys and press

the OK softkey.

o Press the Yes softkey to enable the Headset Auto Mode or

press the No softkey to disable the Headset Auto Mode.

15 Dec. ‘08

Headset Auto Mode
Current value is ‘No’.

es

No

IP8820 Broadworks IP Phone
User Guide

o Move to another parameter with the navigation buttons and continue the session or press the

Setting (

5.5. Setting Flexible Buttons

Your IP8820 Phone has twelve (12) flexible buttons. Normally, the first two (2) buttons are for your line.
The flexible buttons not assigned as line buttons can access various functions. The table below indicates
the available functions with a brief description of each.

0 No Function Unassigned
1 Speed Dial Function Dials the assigned number
2 Phone Book Function Views the personal phone book
3 Call Log Function Views the call log list
4 Mute Function Toggles the Mute feature on and off
5 Headset Function Toggles the Headset on and off
6 Redial Function Dials the last number dialed by the user.
7 Return Call Function Dials the number of the last answered call
8 Set Call Forwarding Sets the call forwarding configuration
9 Conference Function 1. Initiates a conference call

10 Transfer Function Initiates a call transfer
11 Hold Function Places an active call on hold
12 Do not disturb Toggles the DND on and off
13 Set Ringer Off Toggles the ringer on and off
14 Message Function Views the number of new and old messages stored in the Voice Mail

) button to exit the configuration session.

Feature Description

2. Joins calls in a conference

server, and dials the Voice Mail server by pressing the Dial softkey

To assign a function to a flexible button not used as a line:

o Press the Setting (

) button.

o Dial 3, or move the cursor to 3.Phone Settings using the Previous-Next softkeys and press the

OK softkey.

o Dial 5, or move the cursor to 5.Flexible Key Setting using

the Previous-Next softkeys and press the OK softkey.

Press Flexible Button

o Select the desired flexible button. An asteri sk, », displays

in front of the current setting.

o Select a function usi ng the Previous-Next softkey and

press the OK softkey. Refer to the flexible button functions
chart above.

o If the selected function is Speed dial, enter the speed

number and press the OK softkey to save the entry. To
enter alphanumeric characters select the Mode softkey.
Refer to Appendix A

for the character mapping of dial pad

[05] Select Function
*No Function

Previous

[05] Enter number
12345

Å

Next

Mode OK

OK

digits.

16 Dec. ‘08

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User Guide

o Move to another parameter with the navigation buttons and continue the session or press the

Setting (

5.6. Time Configuration

Within the Time Configuration menu, the IP Address or name of the desired Simple Network Time
Protocol (SNTP) server and the local time zone are defined. In addition, Daylight Savings Time (DST) is
enabled. Consult with your administrator before changing the SNTP server.

5.6.1. SNTP Server Address

SNTP (Simple Network Time Protocol) is a standard protocol that permits a network device to obtain the
network’s current time. For operation with SNTP, the IP8820 IP Phone requires an SNTP server IP
address or name.

To assign the SNTP server address:

o Press the Setting (
o Dial 3, or move the cursor to 3.Phone Settings using the Previous-Next softkeys and press the

OK softkey.

o Dial 6, or move the cursor to 6.Time Configuration using the Previous-Next softkeys and press

the OK softkey.

o Dial 1, or move the cursor to 1.SNTP Server Address using the Previous-Next softkeys and

press the OK softkey.

o Input the SNTP server address usin g the dial pad and press

the OK softkey to save the entry. To enter alphanumeric
characters select the Mode softkey. Refer to Appendix A
for the character mapping of dial pad digits.

o Move to another parameter with the navigation buttons and continue the session or press the

Setting (

) button to exit the configuration session.

) button.

) button to exit the configuration session.

SNTP Server Address
clock.via.net

Å

Mode

OK

5.6.2. Time Zone

For proper operation of the clock, the IP Phone requires the local time zone. For available time zones,
see Appendix B Time Zones.

To enter the Time Zone:

o Press the Setting (
o Dial 3, or move the cursor to 3.Phone Settings using the Previous-Next softkeys and press the

OK softkey.

o Dial 6, or move the cursor to 6.Time Configuration using the Previous-Next softkeys and press

the OK softkey.

o Dial 2, or move the cursor to 2.Time Zone using the Previous-Next softkeys and press the OK

softkey.

o An asterisk, », displays in front of the current selection.

Select the nearest region from the display using the

Previous-Next softkeys and press the OK softkey to save

the entry.

17 Dec. ‘08

) button.

Time Zone
*(GMT-08:00) PACIFIC STANDARD

Previous

Next

OK

IP8820 Broadworks IP Phone

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User Guide

o Move to another parameter with the navigation buttons and continue the session or press the

Setting (

5.6.3. DST Auto Adjustment

The IP8820 Phone automatically adjusts for DST (Daylight Savings Time) when enabled.
To enable/disable automatic daylight savings time:

o Press the Setting (
o Dial 3, or move the cursor to 3.Phone Settings using the Previous-Next softkeys and press the

OK softkey.

o Dial 6, or move the cursor to 6.Time Configuration using the Previous-Next softkeys and press

the OK softkey.

o Dial 3, or move the cursor to 3.DST Auto Adjustment using the Previous-Next softkeys and

press the OK softkey.

o Press the Yes softkey to enable DST Auto Adjustment, or

press the No softkey to disable DST Auto Adjustment.

o Move to another paramete r with the navigation buttons and

continue the session or press the Setting (

) button to exit the configuration session.

) button.

) button to exit the configuration session.

DST Au to Adjust m ent
Current value is ‘Yes’.

es

No

5.6.4. Time Format

The format of the LCD time display can be set for 12-hour format or 24-hour format. In addition, the LCD
time display can be disabled.

To set the display format for time:

o Press the Setting (

) button.

o Dial 3, or move the cursor to 3.Phone Settings using the Previous-Next softkeys and press the

OK softkey.

o Dial 6, or move the cursor to 6.Time Configuration using the Previous-Next softkeys and press

the OK softkey.

o Dial 4, or move the cursor to 4.Time Format using the Previous-Next softkeys and press the OK

softkey.

o An asterisk, », displays in front of the current setting.

Press the Previous-Next softkeys to select the Time
Format and press the OK softkey to save your entry.

Time Format
*24 HR (08:30)

Previous

Next

OK

o Move to another paramete r with the navigation buttons and

continue the session or press the Setting (

) button to exit the configuration session.

5.6.5. Date Format

The format of the LCD date displays in the one of the formats below:

- MM/DD (01/22)

- DD/MM (22/01)

- DD Month (22 Jan)

- Month DD (Jan 22)

- Disabled, no date display

18 Dec. ‘08

IP8820 Broadworks IP Phone

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User Guide

To set the date display format:

o Press the Setting (
o Dial 3, or move the cursor to 3.Phone Settings using the Previous-Next softkeys and press the

OK softkey.

o Dial 6, or move the cursor to 6.Time Configuration using the Previous-Next softkeys and press

the OK softkey.

o Dial 5, or move the cursor to 5.Date Format using the Previous-Next softkeys and press the OK

softkey.

o Press the Previous-Next softkeys to select the display

format and press the OK softkey to save your entry. An
asterisk, », displays in front of the current setting.

o Move to another parameter with the navigation buttons and continue the session or press the

Setting (

) button to exit the configuration session.

5.7. Lock Outgoing Call

The IP Phone can be configured to allow outgoing calls only if a password is entered. When enabled, the
LCD screen will display the password request and the pad-lock icon is shown, and the password must be
entered prior to connecting an outgoing call.

) button.

Date Format
*DD Mon (01 Jan)

Previous

Next OK

Enter Password:
****

Å

Clear OK

To activate this feature, the LCD password must be set, consult your system administrator to set the LCD
password.

To enable/disable the Lock Outgoing Call feature:

o Press the Setting (

) button.

o Dial 3, or move the cursor to 3.Phone Settings using the Previous-Next softkeys and press the

OK softkey.

o Dial 8, or move cursor to 8.Lock Outgoing Call using the Previous-Next softkeys and press the

OK softkey.

o Press the Yes softkey to enable Lock Outgoing Call, or

press the No softkey to disable Lock Outgoing Call.

o Move to another paramete r with the navigation buttons and

continue the session or press the Setting (

) button to exit the configuration session.

Lock Outgoing Call
Current value is ‘Yes’.

es

No

5.8. Enabling Speed Number Dialing

The IP8820 Phone includes a Phone Book that supports up to 100 entries. Each Phone Book record
includes a two-digit Speed number, see Speed Number Dialing
number (00~99) sends the contact number or user id from the associated Phone Book record.

To enable/disable Speed number operation:

o Press the Setting (

) button.

o Dial 3, or move the cursor to 3.Phone Settings using the Previous-Next softkeys and press the

OK softkey.

. When enabled, dialing the Speed

19 Dec. ‘08

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User Guide

o Dial 9, or move cursor to 9.Speed Number using the Previous-Next softkeys and press the OK

softkey.

o Press the Yes softkey to enable Speed number, or press

the No softkey to disable Speed number.

o Move to another paramete r with the navigation buttons and

continue the session or press the Setting (

) button to

exit the configuration session.

5.9. Key Tone

When you press a button on the IP8820 phone, the phone will generate a beep tone to indicate that the
button has been pressed. This key tone is optional and can be enabled or disabled using the key tone
setting.

To enable/disable Key Tone operation:

o Press the Setting (
o Dial 3, or move the cursor to 3.Phone Settings using the Previous-Next softkeys and press the

OK softkey.

o Dial 10, or move cursor to 10.Key Tone using the Previous-Next softkeys and press the OK

softkey.

o Press the Yes softkey to enable Key Tone, or press the No

softkey to disable Key Tone.

o Move to another paramete r with the navigation buttons and

continue the session or press the Setting (
exit the configuration session.

) button.

) button to

Speed Number
Current value is ‘Yes’.

es

Key Tone
Current value is ‘Yes’.

es

No

No

5.10. Language Setting

The IP Phone firmware includes an xml file, which, among other things, determines the languages
available to the phone. The Language setting determines the display of text in the LCD. When the xml
file contains more than one (1) language, you may select the language shown in the display.

To select an available language:

o Press the Settings (
o Dial 3, or move cursor to 3.Phone Settings using the Previous-Next softkeys, and press the OK

softkey.

o Dial 11, or move cursor to 11.Language using the Previous-Next softkeys, and press the OK

softkey.

o Select a Language fro m the list using the Previous-Next

softkeys, and press the OK softkey. An asterisk, »,
displays in front of the current selection.

o Move to another paramete r with the navigation buttons and

continue the session or press the Settings (

) button.

Language
*English

Previous

Next

) button to exit the configuration session.

OK

20 Dec. ‘08

IP8820 Broadworks IP Phone
User Guide

Appendix A Dial Pad Character Set

The IP8820 Phone dial pad inputs digits or alphanumeric characters. The table below maps each dial
pad digit to characters available. Three modes are available, dial pad digits, upper case letters and lower
case letters as shown in the table.

Dial Pad Mode

Digit

1 @ : / @ : /

2 A B C a b c

3 D E F d e f

4 G H I g h i

5 J K L j k l

Upper Case

‘[A]’

Lower Case

‘[a]’

6 M N O m n o

7 P Q R S p q r s

8 T U V t u v

9 W X Y Z w x y z

0 . , ? ! . , ? !

* . * . *

# Space (‘ ‘) Space (‘ ‘)

21 Dec. ‘08

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Appendix B Time Zones

Country No Country No

GMT-12:00 International Date Line, West 60 GMT+01:00 Oslo, Norway 30
GMT-11:00 Midway/Samoa 61 GMT+01:00 Paris, France 31
GMT-10:00 Hawaii 1 GMT+01:00 Rome, Italy 32
GMT-09:00 Alaska 62 GMT+01:00 Stockholm, Sweden 33
GMT-08:00 Los Angeles, California 2 GMT+01:00 Vienna, Austria 34
GMT-08:00 Pacific Standard 3 GMT+02:00 Athens, Greece 35
GMT-07:00 Mountain Standard 4 GMT+02:00 Harare, Zimbabwe 36
GMT-06:00 Central Standard 5 GMT+02:00 Helsinki, Finland 37
GMT-06:00 Mexico City, Mexico 6 GMT+02:00 Istanbul, Turkey 38
GMT-06:00 Saskatc., Canada 7 GMT+02:00 Jerusalem, Israel 39
GMT-05:00 Bogotá, Colombia 8 GMT+03:00 Kuwait 40
GMT-05:00 Eastern Standard 9 GMT+03:00 Moscow, Russia 41
GMT-05:00 Lima, Peru 10 GMT+03:00 Nairobi, Kenya 42
GMT-05:00 New York, NY 11 GMT+03:00 Riyadh, Saudi Arabia 43
GMT-04:00 Atlantic Standard 12 GMT+03:30 Tehran, Iran 44
GMT-04:00 Caracas, Venezuela 13 GMT+04:00 Abu Dhabi, UAE 45
GMT-04:00 La Paz, Bolivia 14 GMT+04:00 Tbilisi, Georgia 46
GMT-03:30 New Found land 15 GMT+04:30 Kabul, Afghanistan 47
GMT-03:00 Brasilia, Brazil 16 GMT+05:00 Islamabad, Pakistan 64
GMT-03:00 Buenos Aires, Argentina 17 GMT+05:30 New Delhi, India 48
GMT-03:00 Georgetown, Guyana 18 GMT+06:00 Dhaka, Bangladesh 65
GMT-02:00 Inuuk, Greenland 63 GMT+06:30 Yangon, Myanmar 66
GMT-01:00 Azores, Portugal 19 GMT+07:00 Bangkok, Thailand 49
GMT-01:00 Cape Verde 20 GMT+07:00 Jakarta, Indonesia 50
GMT 00:00 Casablanca, Morocco 21 GMT+08:00 Beijing, China 51
GMT 00:00 Lisbon, Portugal 22 GMT+09:00 Seoul, Korea 52
GMT 00:00 London, England 23 GMT+09:00 Tokyo, Japan 53
GMT+01:00 Amsterdam, Netherlands 24 GMT+09:30 Darwin, Australia 54
GMT+01:00 Berlin, Germany 25 GMT+10:00 Guam Standard 55
GMT+01:00 Bern, Switzerland 26 GMT+11:00 Solomon Islands 67
GMT+01:00 Brussels, Belgium 27 GMT+12:00 Marshall Islands 56
GMT+01:00 Central European 28 GMT+12:00 Auckland, Wellington 57
GMT+01:00 Copenhagen, Denmark 59 GMT+13:00 Nuku’alofa 58
GMT+01:00 Madrid, Spain 29

22 Dec. ‘08

LGN8820-1002SBUG-01.00 Nov. ’08